True Quality Collision

We are sorry to hear about your undesirable experience with True Quality Collision. Our staff take your comments very seriously. As a valued customer, it is important that you receive: the repair, quality service, and courteousness many people have come to expect from True Quality. In reviewing your comments, we have made several changes that we feel will enhance the customer experience.

First, we have streamlined our communications processes with the various insurance agencies/companies allowing True Quality to get the estimates and supplements established within a shorter time frame. This speeds up the repair time and gets your car back to you faster! Second, we have added several parts supply companies to our roster, giving us more options when sourcing the parts you need. This also contributes to faster repair turn-around times. Finally, True Quality Collision has developed and implemented a new quality control process wherein you can be assured that your vehicle will be returned to you in pre-accident condition and in a timely manner. Your opinion counts at True Quality Collision. We value you as a customer and look forward to continuing to earn your business in the future.

We took our car there for repairs from hailstorm damage. We chose them because they were recommended by our insurance company and also a news clip on WHIO-TV. We dropped off the car on June 9, 2011. The initial estimate was for $4200.00, and stated 6 days for repairs. After 3 weeks, I still got no word from them. I phoned and was told the car was in the paint booth and they would contact us when ready. Another week went by and I phoned and was told it was in PDR. I would have thought that should have been first. We were notified that upon closer examination, they had to include more repairs. This put the total repairs to over $5700.00. We were told the car needed a new top, and that was the reason for one of the many delays.

We drove down there and the car hadn't been touched. It was still sitting in the back lot. After many lies, trips to pick it up when "ready", and many new chips, scratches, over spray and much aggravation, we went to pick up our car on Sept 6, 2011. It still was not right, but we took possession of it out of pure helplessness. They said at that time that it didn't have a new top, only PDR, dent removal. The interior, which is beige in color, was dirty with finger marks. And the carpet had drip marks all over it. Upon arriving home with it, we discovered the left back door handle will not open the door from inside. These people are totally incompetent. They lie. And their customer service skills are nil, our 100% guarantee. Anyone need toilet tissue? That's probably what it's worth. We intend to pursue this further, but wanted to add our two cents worth here. I am a very patient person, but believe me, they tested mine to the limit. And I actually began to get ill over this ordeal. Please save yourself a lot of aggravation, and go any place but here!

My vehicle was repaired for body work due to a collision recommended by GEICO insurance company 11/27/09. I was given a guarantee for long as I own the vehicle against the body shop workmanship, I had to bring it back numerous times for legitimate reasons like over-spray, burnt edges along the edges of the hood, this last time on March 31st 2010 I did bring it in to Matt he told he needed it for a day there was a lift in the paint under the (L)headlamp and the touched up burnt marks along the hood and above the door were coming back, in other words after so many washes you can see the marks again. I'd showed up the next day and was told by Matt that I had to bring the car back after he returned from a 2 week vacation because his painter say's that there was a lot of wax on the car and that there was fish-eye in the paint that he would have to redo the bumper and he would need it for (2) days and Matt told me he would take care of all the other things needed. I called back April 19th 2010 and got the cold shoulder when I asked how I could get in touch with the owner of the body shop.

I left a phone message and sent a email to John k the owner he did not respond back. On April 21st I got hold of a GEICO insurance adjuster supervisor a Ms. Bobbie ** I told her everything she asked me a couple questions and said she would call me back in a few minutes when she called me back she had told me some bold face lies. Ms. Bobbie said to me that the body owner and the onsite GEICO insurance adjuster Ms. Kimberly ** were both there when I'd picked up my car and that the car was fine it had a stone chip on it and that the shop is not going to do anything else with it and GEICO is closing this claim if I wanted to take it any further I would have to deal with the body shop. both parties where never in contact with me when I picked up my car and my vehicle never got taking care like Matt said it was a fraudulent act committed so the body shop wouldn't have to do any repaint work, because they would lose money and at the same time I would lose my work guarantee.