Trans-Plant Plus Transmissions

Back in January 19, 2011, I brought my 2003 Acura CL 3.5 in for a transmission repair. They had to replace the transmission, costing $1628.47. When it was ready, I went to get the car and I noticed a warning light was on for the traction control SRS. I asked Rob to come out and see, he said he would get the technician that worked on the car to look at it. The technician came out and hooked up a computer to the vehicle and said that there was no code so he could not reset the light. I went in to speak to Rob he told me that his computer was not as accurate as Acura's computer and if I would bring it to them to see if they could diagnose the problem, then he would take care of the repair.

I brought the car to Acura after a while and they checked it and said that the left front cabin wiring harness was damaged after transmission was replaced. They wanted $1699.00 to replace the harness and fix the problem. I told them to hold on and I would get back to them. I called Rob at Trans-Plant Transmission and told him what they said and if he would like a chance to fix it first. Rob said he would like that and to drop the car off on Tuesday, 6/21/11. He needed a couple of days to work on it. I agreed dropped the car off as scheduled, waited a few days, and Rob did not call to let me know what was going on.

I waited until Friday, 6/24/1 then I called and spoke to Rob and asked what was going on. He said he didn't know and that he would call me back in 15 minutes and that the technician was on a road test. That was around 9:30 a.m., I called him back at 12:00 noon. Rob had left for the day and would not be back. So, I asked if he knew about my Acura and he stated he was the technician that was working on it and that he has not had a lot of time to look at it because they have been busy. I asked how much time have they have spent on it, he said a couple of hours. I was mad at this point. I said to him, "You have had my car since Tuesday and it has been 4 days what the heck is going on?" I told him that I would be coming to get the car on Tuesday, 6/29/11, ready or not. I want someone to repair what Trans-Plant Transmission broke. He said that he would look at it.

On Tuesday, I went to pick up the car, hoping that they fixed it. When I got there, of course Rob was gone for the day and again was not coming back. I dealt with the technician that was working on the car. He again said to me he only spent a couple of hours on it and would need more time. I said, "You have had my car for 8 days and only looked at it for around 5 hours." I told him that I would be taking it.

I then asked for paper work on the vehicle, he said to me that the only paper he had was a handwritten one. I asked him if I have to sign anything. He said, "No." I said that I needed paper work. He then gave me a copy of this handwritten one and it had very little information. There were no dates, no drop off time, and no pick up date. I made him put a drop off date and a pick up date on the repair order. He crossed out one of the dates, I made him initial it. I asked if this was a common practice for paper work, he had no answer. He said he is not the owner and could not supply anything else. I took my car and left.

Since then, I contacted the B.B.B. They said they would try to find out what was going on and that they would write him or call and see what he has to say. I waited a couple of weeks and B.B.B. contacted me and stated that they had not heard from Rob and that they would try again. They emailed me a week later and said that they did not receive a response from Trans-Plant Transmission and that they could not go any further and that they would list my complaint on their site for further customers to see. I am now trying to file a small claim suit against Trans-Plant Transmission to see if I can get the vehicle repaired. Oh boy, what a nightmare.

Benjamin

On Dec 15th 2009, I spoke with Rob, the owner of Trans-Plant Plus Transmission, with a lot of questions and his suggestions of what kind of transmission I needed for my 2003 Chevy pick-up truck. I explained to Rob that I raced motorcycle and went off road with my truck. I know a lot about the mechanics but he is supposed to be the expert and I valued his opinion. We agreed on the parts that would work best for me. A standard transmission would cost approx. $750.00. My transmission built the way we agreed would be $1,520. The parts would include the following; two 5 pinion Gm plantation gears, deep oil pan, Stage 2 shift kit, heavy duty 1650 stall-torque converter, Gorilla shell, Corette shift module, Performance Kevlar bands, Alto red eagle clutch pack and Black kolene steel plates

Rob said that I had to give him a core (old transmission) and he would build a new transmission for me. When he got the new transmission built, he would call and have a trucking company pick up my core and when it was on the truck, he would ship the new one to me at once. I should receive in approx. 4 days. I gave him my credit card number on 12/27/2009. I removed the transmission core from my pickup truck and he picked up the core on 12/29/2009. Note: Trans-plant Plus Transmission is in AZ and we are in California. Two weeks went by after a lot of phone calls, I received my transmission. When I called the employee, they would say Rob was out sick with the flu.

A week after I installed the transmission, I knew something wasn't right. I called Trans-Plant Plus Transmission and Rob was out with a family emergency. The employees said they were aware that they had sent me the wrong transmission in error. They had sent my transmission to another customer who had ordered a standard transmission, mine was all upgraded. The standard transmission was valued at $700. They said to remove the transmission and I had and they would have a trucking company pick it up and they would send me the right transmission. I should have stopped then but I thought they would do the right thing.

On 1/25/2010, they picked up the wrong transmission. Again, I was without transportation to get to work and back. On 2/12/2010, I receive the transmission I was to originally receive. Rob also said he would send me 12 quarts of oil and 1 quart of locus oil. None came with the replaced transmission as promised. When I uncrated the new transmission, I noticed the main gear would not turn. This is very visible. I knew something was still wrong. I asked around for reference of a good transmission shop in the area and was referred to Remax Transmission Inc. I had my truck towed over to Remax who in turn inspected the transmission shipped to me by Trans-Plant. Remax said that most of the parts that were to be in my transmission still were not there. I have a report from Remax. This is a used transmission. I had Remax replace the broken gear and install the transmission so I had transportation. I have been without a vehicle for almost 3 months now. A new transmission comes clean with no oil in it. Per Remax, this is a used transmission because first of all the parts were broken but it had oil in it. I have contacted Trans-Plant Plus Transmission. They will not return my calls or e-mails. I sent a register letter to them that was returned by the post office, they would not sign for it. I was requesting a refund of my monies.