
Frank of Dover, TN on June 15, 2007
I purchased a 2007 Toyota Tacoma 4X4 Quad Cab..beautiful truck. The first of five incidents occured when I was in Chicago. Stopped at a traffic light behind another vehicle, with my foot on the brake, the truck lunged forward almost striking the vehicle in front of me. When I returned home to Tennessee, I took the vehicle in to have it checked.
They told me they could find nothing wrong with it. About a month later, I was stopped in the driveway of a BP gas station waiting for traffic to clear on the main road. With my foot on the brake, the rear wheels just out of nowhere, began to spin at a high rate of speed. I had to press so hard on the brake pedal to keep the truck from going out into the road. It still wouldn't stop so I turned the vehicle onto the shoulder to avoid going out into traffic. I let that incident pass as bad as it was.
About another three weeks after that, I was heading home on a winding, hilly road. There was a van in front of me about 200 yards. As I approached a sharp turn at the bottom of a hill, just before the hill started upward, I tapped the brakes to slow down. The truck again took off at a very high rate of speed. I could not stop it or control it. Almost striking the van in front of me, I crossed over a double yellow line on a hill (putting my life at risk) and finally, after about another 1000 yards, got the vehicle under control.
This time I took the truck back to the dealership service department and once again, they could find nothing wrong with it. They told me they would have to be able to recreate the problem before they could fix it. I told them it happens sporadically and it could happen the next day or next month or who knows when. Sorry, I was told, but we can't help you. I then contacted Toyota of America and spoke with a corporate regional manager. He told me the same thing... until they could recreate the incident, they could do nothing for me. (By the way, I was told by corporate that they would have a factory representative meet me at the dealership to look the vehicle overe).
To this day, I have never been contacted by anyone from the factory and I reported it to them over a month ago). About three weeks ago, I turned onto a ramp to enter a highway and tapped the brakes to slow down going around the ramp turn. Again the truck took off on me at a very high rate of speed. I brought the truck under control by the time I got on the highway. Luckily there was no traffic on the highway at that point.
I again called Toyota of America and was told there was nothing they could do. I tole them that they could not afford to keep this vehicle on the road because eventually someone, either myself or someone else might be seriously injured or killed. Again, nothing. Finally, returning from the VA hospital in Nashville, TN, I was driving northbound on the I-24. It had just stopped raining very hard and the road was wet with a drizzly rain. I was in the right shoulder lane when a small vehicle in the lane to my left attempted to move into the right lane.
Realizing I was right there, the vehicle moved back into the left lane. By then. however, I had tapped the brakes to prepare to prevent crashing into the car if it did come into my lane. You guessed it, the rear wheels began spinning at a very high rate of speed, only this time, the rear end of the truck spun very rapidly to the left and I was unable to control it in the rain and on the wet pavement. The truck crashed into the embankment just off the shoulder. I skidded along the embankment for about 60 feet seeing nothing but bushes and trees.
The truck then hit a rut and went airborne for about 35 to 40 feet and landed on the paved shoulder on the roof of the vehicle. The truck then rolled over about three or four times and came to rest on the left (drivers) side of the vehicle. The truck waa a total loss and smashed so badly that onlookers that stopped to help, could not believe that I had survived the accident. I was taken to a nearby hospital with neck and shoulder pains. Luckily the seat belt held me in place in the seat. Fortunately, I did not hit any other vehicles and I was not killed. I suffered and still do, neck and left shoulder pain. After being released from the hospital, I went to where the vehicle was towed to.
When I saw the damage, I couldn't believe my eyes. I was a police office for fifteen years and saw many accidents not even as bad as mine and there were fatalities. I was one of the lucky ones. I wish you could see the photos of the truck. After four similar experiences, the same problem each time, and NO HELP FROM Toyota of America, the truck finally did what I expected it would eventually do. I have not yet reported the final incident to Toyota of America because I am considering a lawsuit.
I loved that truck and I was planning on getting another one but after reading all of the incidents described in this site, I'll be looking elsewhere. I too thought I would get a Toyota because of their great reputation and the fact that they will last forever (I know people that have over 200,000 miles on their Toyota trucks). I doubt if I will let that sway me into purchasing another one.
The bottom line is, Toyota of America just plain DID NOT BELIEVE ME and the end result of their ineptness and dismissing my repors of problems, led to an accident that could have very simply been fatal. I was one of the lucky ones. I wonder how many more of this same problem exist out there and Toyota of America is dismissing it because they don't want to admit there is anything wrong with their vehicles.