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Consumer Affairs


Is this your Business?

Toyota of McDonough

Mcdonough, GA


Consumer Complaints & Reviews

I went to Toyota of McDonough on April 30, 2011. My husband has bought two vehicles here and has his truck serviced here. I saw a vehicle and asked was there any specials. I was told no. I asked how much my payments would be and they worked up some number,and after an hour came to a payment that was the same or less than my old one. I checked Kelly blue book for my trade before I came in to make sure the value of my car was more than I owed and it was.

I went home and my friend said she saw the same car on the dealers website for $3000.00 less. I went online and sure enough it was there and the VIN# was the same. I went back to the dealer the next day and was told they would make it right. I went back on Monday 5/2/2011 and was told that no matter what the price the ending numbers would be the same after certification, taxes etc.

I sent an email to the general manager 5/5/2011, and so far I have had no response. Not even a phone call. I called and left several messages and cannot get the guy to call me back.

I bought a 2007 Camry from this dealer in Aug 2007. I have complied with its regular routine scheduled maintenance. On my last maintenance check, I was told I that my back brakes were low and that they should be replaced. I said okay, and the brakes were replaced. About a week or so later, I started to hear a noise, a very loud, moaning obvious noise. I called the dealership and spoke with a service advisor about the problem. I was told to bring the vehicle in, so I did. I was told by the mechanic that he did not hear the noise, I said okay and took the car home.

On my way home the noise started back. I called the very next day, was told to bring the car back in, and take the service advisor for a ride so that he could hear the noise. I took him for a ride and he clearly heard the noise. I was called the same day, and the service advisor told me that it was "something" in the brakes and the problem was fixed. I took the car home and heard the same noise the very next day. I took the car back to the dealer, and was told that the rotors were warped.

I picked the car up, two days later the noise was back. I took the car back and was told that the wheel bearings were messed up and that they were replaced. I picked the car up, and, again, heard the noise the same day. Again, I took the car back, and was told that the spare tire bolted down in the trunk of the car was loose, so they tightened it and that's what was making the noise. So I once again picked the car up, heard the noise yet again that same day. I just dropped the car off again yesterday July 19, 2010. So let's see what they come up with next. To be continued...


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