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TomTom Portable GPS

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Misty of Mascoutah, IL August 14, 2009

Received a refurbished unit as a gift which would not hold a GPS signal, returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. They kept telling me how to fix it and each time it didn't work.

Finally, I WAS TOLD THAT ONE CAN'T REGISTER TWO UNITS USING THE SAME EMAIL ADDRESS, that's what killed my new unit. So, you have to have a seperate email address for each TomTom you own! The software is flawed! The tech support have no clue! I sent back the unit at MY expense.

When they finally returned the unit, it was a different unit (hopefully not a refurbished one) with NO car charger, NO computer connection, or booklets...nothing! Now, I have to wait another two weeks. I've always had Garmins and have never had any problems. I'm sorry I ever bought this unit. DON'T EVER BUY A TOMTOM!

Lee of Clementon, NJ July 6, 2009

I paid a couple hundred dollars for my tomtom one gps device. I need this for my job. While on a mini vacation, I needed to use the gps and it has frozen. I cannot get the screen to turn off.. and I am very upset that this is not working. If there is a class action lawsuit, sign me up!

Cheryl of Lithia Springs, GA April 12, 2009

I purchased TomTom North America Map V7.25 for 99.95. When I attempted to download the map I was unable to do so. I immediately called TomTom Support Services on 10/18/08. I was given step by step instruction from a Support Technician which was also unsuccessful. I was told by Jared Ref#081017-006734 there was a problem with the Home Program and Service Pak 3 Computers. I continued to call TomTom for several weeks. I was repeatedly told they were working on the problem.

I discontinued my calls to TomTom during the holiday months. In March 2009 I began contacting TomTom again. I spoke to Matt Ref#090311-005546, Lacey Ref#090311-007404, Evan Ref#090311-007404, Supeviosr's Lee Ref#090311-007404, Jamal Ref#09311-007404, George Ref#090311-007404, and Mike Ref#090311-007404. In April 2009 I spoke with Josh Ref#090402-008224, Johnny V Ref#090402-008224 and Supervisor Carl Ref#090402-008224 who was extremely rude and unaccommadating.

The results of these nemerous conversations has been repeated unsuccessful attempts at downloading the map. The receipt of a CD disk which supposedly contained the map but was blank. Also, returning the GPS device twice, 03/25/09 RMA#090325-004583 and 04/04/09 RMA#090402-008224 to FWN Fulfillment Center to restore the original map version which was lost in the unsuccessful attempts to download the new map.

I have also tried downloading the map on another computer as suggested by Support Technician's which was unsuccessful and they state there's a problem with the second computer I've tried to download from. When I receive my TomTom device with the original map version I will have a TomTom device but I still will not have an updated map version for which I paid 99.95. I have been told I can not receive a refund because I did not request one within the two week allotted period. However, during the two week allotted period I was repeatedly told TomTom was working on a fix for the problem.

In conclusion, I am very dissatisfied with the treatment I have received and TomTom's unwillingness to refund my money. I purchased a TomTom GPS device because it was the best GPS deviced named by Consumer Affairs on the market at that time. Given this negative experience, I dont think I would be a repeat customer of TomTom GPS devices. Device:TomTom GO 700

I still do not have an updated map, and TomTom still refuses to refund me the 99.95 I paid in October 2008.

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