TomTom Portable GPS

Hello, I recently purchased a TomTom Iphone car kit from a web site and it broke after 3 weeks. The product comes with a 1 year warranty from TomTom. So I contacted them and they determined the product is defective. But since so many had issues they stopped making it and had no more to sell. I showed them how they are still for sale on their own website, but they still insisted that they did not have any and would not do anything. I said then give me my money back. They said no. I said give me a similar car kit. They said no. I asked for a Navigation Kit instead and they said no. They said it did come with a 1 year warranty but they will not do anything. I had to call twice.

The first time the rep. told me some one would call me back in 24 to 48 hours and gave me a ref. number of **. I confirmed the Ref. # 3 times. No one called me back and apparently the number he gave me was bogus. The second time I called, I spoke with Andrea who would not help me. I then spoke with her supervisor Mary, ID# ** who would not help me either. Mary gave me a ref. # of **. I asked to speak with her supervisor and she said no. I also asked for her address to mail a letter and she would not give it to me. I think this company is fraudulently promising things to its consumers it is not doing. I would greatly appreciate any help you can provide.

TomTom had a Valentine's Day promotion and I purchased one of their GPS units at a special price. The money was taken out of my account, so therefore the agreement should have been binding and they should have fulfilled the order. They had the money out of my account for close to 2 weeks before I received an email that said they are cancelling the order due to an incorrect price. I can understand that if the order was placed but money was not removed from the account, but that's not the case. They should have fulfilled my order. Instead, they gave me a $20.00 coupon. There must be some laws they broke by removing the money from my account with no intention of fulfilling the order.

First XXL550 world traveler purchased directly from TomTom USA by mail order did not work. So after many hours of screwing around, I returned it at my expense for the recorded delivery post. Then the second unit arrived but not when I was home so I had to drive 15 km to pick it up. Then the second unit did not work after hours and hours with only intermittent contact with the computer. I then asked for a refund to be told first there will be a 10% restocking fee then there is no refund because I've had it more than 14 days and then oops, they don't give refunds in Canada! The nice lady said, "Pick any accessory item you want from the website and we'll send it to you but meantime here is another RMA for you to use to send the unit back to us," at my expense again. TomTom, you'd better be good on the next unit or this is going viral.

I've had a TomTom XXL for less than a year. It was registered to me via their website the day it was purchased. It was purchased as a gift so I do not have the receipt. The screen no longer accepts commands. I was told that this was because I let the unit get too hot from sun exposure and could not be replaced. I explained that the unit instruction manual clearly stated that the unit must be installed in an area that allows a direct line of sight to the sky (in other words, in the window), so that it could receive GPS data. That's when they backed off the sunlight failure/my fault thing. However, the unit was still in need of repair.

That is when I was told that TomTom does not repair these and only does exchanges of defective product. I explained that if the unit fails as a result of instructions, it is defective. That's when they backed off on failure and were willing to replace it as defective. However, I needed to show proof of purchase by providing a copy of the original receipt. I explained that it was a gift from my brother-in-law who lives on the other side of the planet (Korea) well over 6 months ago and that I had no access to the original receipt. Despite registering the warranty on their website the day I received it, they refuse to help me with a defective product that is still under warranty!

I recently had a problem with downloading Lifetime Map updates. I'm glad to report that TomTom has come through. They modified my account to reactivate the feature and everything is working fine now. They were even nice enough to activate the feature even though I was unable to find the original sales receipt from July last year. My thanks to TomTom customer rep, Ann.

I own a VIA 1505TM it supposed to come with "lifetime" map updates. I had problems with the feature activation code and sent in a request for support. They basically told me to just try it again. Well when I did, I find out that the activation code is no good anymore because to past the magic "90 days since first use". I checked all the documentation I have, even used a magnifying glass to read the "fine" print and can't find anywhere where it says the activation code is only good for 90 days. Now I have to fight with them to get a feature I already paid for.

I recently bought TomTom Start at Auchan, Mont St Martin, Lorraine, France. At first it worked well. But then with no warning, the voice volume became a whisper. I reset to factory settings and the volume has returned, but not as high a level as before. What can I do? Return the item to the store, or do you have a "fix"?

I have the TomTom GO 730. When it works, it is okay. The problem is that after a couple of uses the unit will start flipping screens or changing to GPD signal bar graphs, safety screens, etc., and will not go back to the navigation screen. Resetting will only resolve the problem for a short while. TomTom has replaced the unit citing a known error but the problem continues with the new unit.

Every call to tech support has me try something new such as remove and reinstall the application, reformat the hard drive, remove all files and reinstall to a new folder, but the problem will reappear after a few uses. The unit is now out of warranty and TomTom will not replace it. Customer is poor and they know there is nothing you can do about it because they are based in the Netherlands.

I've had three defective TomTom devices over the last three years. My current GPS unit is the GO 2505. My last unit before this was the XXL 550 and the incident number was "device won't turn on [Incident: 110610-000882]? " While trying to resolve this issue, I was told by the TomTom rep that I needed the latest and greatest device, the GO 2505.

I purchased one directly from TomTom at the price of $285.58 order number 316545380. Now, my battery is dead and won't charge either by PC or by car charger. I've done some research online and find this is a very common issue. The way I figure it, with these three devices I've spent in excess of $650 in less than three years.

I tried to call tech support at 2:30 pst today and only could reach someone in Mexico named Yvonne (ref # 111117-003258) She does not even understand what I am trying to explain. I have insisted that I speak to a supervisor and now am waiting for a call back which probably won't happen.

Why does TomTom do this to its loyal customers?? I dislike the Garmin devices that my business associates use and have tried to stay with TomTom.

I gave it one star because you do not offer a no star option. I purchased a new factory-sealed in the box and unregistered TomTom Navigator 6 program. I installed in on my new smart phone and followed the instructions, registered and activated the Navigator 6 online at the TomTom's ttcode.com website. Sadly the SIM card slot on the phone was defective and the phone would not function as a phone. So I uninstalled the Navigator 6 and installed it on my wife's phone so I would have it while I waited for a new phone. Again, I registered and activated the program online at the ttcode.com website.

When my new phone arrived, I uninstalled the Navigator 6 from my wife's phone and installed it on my new phone. But when I went to register it and activated it online, the system would not let me. Despite the fact that the EULA says it can only be used on one device at a time and sets no limits on how many devices it can be installed on overall, the registration service on their ttcode.com website refused to allow more than 2 activations or installations. I called spent almost an hour on the phone the first time. Their support staff seem to know nothing about the products or their services and need to put you on hold to answer almost any question.

Eventually my issue got kicked up to a supervisor who eventually said it would have to get kicked up to the next level service because the program was "no longer supported" but that the next level service folks would be able to help. They were supposed to call me back on Monday, the next business day. They didn't. I called on Tuesday and spent another 45 minutes on the phone almost having to start from scratch. I was eventually informed that the tech folks didn't bother to call me back because they no longer support this program.

After I refused to simply be blown off and insisted on speaking to a supervisor, I got a woman who simply repeated the same info over and over again no matter what, while all the while accusing me of making the discussion go around in circles. The answer to everything was they no longer support it. But the program is being sold through 3rd parties as new and unregistered.

TomTom is registering the new Navigator 6 software via their ttcode.com website just as they always have done. Use of the software plus the registration process is still covered under the EULA contract which goes into effect when you install the software and/or register the product and/or use the product. As I tried to explain to the "supervisor", my problem is not with the software, it is with the registration/activation website and online registration/activation process. The system should allow unlimited registrations/activations as long as the product is installed on only one device at a time. In fact, it says right on the website that "This is the activation code required to run the software on your device." This activation code will only enable the software to run on that particular device. Here you can enter the activation code from the website. The software should now be activated.

Note: Should you ever need to reinstall the software, you can visit the website again. It will again show you the activation code for your device. If you still have questions, or if you have problems activating your TomTom software, contact our Support department. " This website is up and functional as of 11/15/2011 and is allowing registration/activation of Navigator 6. The only problem is the limit on the number of activations. But their answer was that they do not support the product any longer, that you therefore can not activate the product online, and that they can't do anything about that.

When I refused to accept that answer, the "supervisor" said in a very snarky voice, fine then we can escalate this and the solution will be that we will remove the ttcode.com website. At not time did she even try to offer me a fix or help of any sort. From the time she got on the phone she spent the entire 25 mins working hard to blow me off. Eventually being unable to do so, she simply hung up on me.

This company has the worst product support and customer service of any company I have even dealt with, and I have dealt with some pretty awful customer service over the years. It is a wonder to me that they are still in business frankly. I will never do business with them again. After I am done sharing my experiences with others, I doubt anyone I know will ever do business with them again.

The TomTom Portable GPS fell off the stand and broke the screen. I emailed the support services but they refused to provide any assistance since I was past the two-week limit from the date of order. The TomTom Portable GPS fell off the first time I used it on a trip. I used it two days after I received the order. I was unable to contact the company until my return two weeks later. We sent many emails to each other back and forth. The company refused to replace or fix it.

I ordered online a Tom Tom GPS unit and wanted delivered next day. The online order form only had a choice of "one or two day" for the quickest delivery time so I had to choose the one or two day delivery time. I then right away called. They told me it would arrive the next day. When I asked for a tracking number they said it would be sent to me on my e-mail address. The tracking number did not show up on my e-mail until their support number and asked for the unit to be shipped next day next day. When we checked the tracking number it showed it would not be to me until two days not next day as they promised. We were out of State and staying at a hotel and would not be at the hotel when the GPS was to arrive.

We spent the entire day calling and getting the run around about the delivery so asked them to just cancel the order because we would be there to receive the GPS. They said they could not cancel the order and I would just have to wait another day to get the GPS unit. I told them I could not do that and had to cancel the order. I spoke to several people that day from the Tom Tom Support which is located in Mexico the names of those I spoke to were; George, Albert, Bani, Gabby, and finally the supposedly "supervisor" Mario. Now the first 4 people I spoke to assured me I would get the unit the next day it was only when I checked the tracking number did I find that it would not be next day. Their customer service department is the worst people to deal with. And even though I liked the Tom Tom Gps I had before (mine was stolen) I will never buy another Tom Tom.

I have called to ask for replacement for my car charger. I was sent an outlet charger by mistake. I called and reported the problem, so they sent me a car charger that was $20 less than the house charger. I have called over 10 times and was placed on hold for a total of over 2 hours.

I was finally asked to return the house charger in return for a refund. I was asked to pay the cost of mail from my own pocket. I have mailed the item on September 6th, and as of this morning (October 5), I have not been refunded the cost of the wrong item that was sent to me, that I have paid for, and that was already returned to TomTom.

I used my Tom Tom XL for one trip and when I went to use it on a second trip, it would not work. I put hours (7 to 8 hours) on multiple computer to try and get this to update, with no success. We did not use the Tom Tom on the first year that we owned the unit because there was a death in the family and we took no trips. My product was out of warranty so I called Tom Tom asking to send it in for service, knowing that I would have to pay! Buyers, beware. They do not have a service option on a product if it is past the one year mark and the computer will not update your device. Bad, bad customer service. No service centers? Unacceptable. I will need to buy a new device or find my own repair person--that is what I was told.

I would like to share with you an event that transpired on Friday evening. When my husband arrived home, he was a little discontent and obviously needed help with a customer service issue he was experiencing. I listened to his story of how he still had heard nothing from TomTom regarding the GPS device we had shipped to them for replacement on the 14th. This particular 2025TM GPS had already been replaced once since its purchase in January 2011! On June 2nd, the product had failed to turn on. As per TomTom customer service instructions, we shipped it out to them with the mailing label they provided. They in turn shipped us out a 2025 model on the 19th, with instruction to download the maps to this model. The replacement worked okay until 09/14/2011, when it had to be sent out to them again for replacement as it failed to turn on again! This time they didn't include a shipping label. And it costs us almost $20 to buy a padded envelope and send it via FedEx.

In their very own email they state: "Turnaround time is 7-10 business days from when you ship it to us to when replacement is received." Based on that statement, the latest we should have it should be September 28th, 2011. Here it is Friday evening, the 30th and we got no GPS! According to my husband, he called customer service about it earlier in the day, and was told they did not receive the GPS we sent them. He logged into FedEx website and discovered it had indeed been received by them on the 19th at 12:31 pm. We even had the name of the individual who signed for it! He told them this and he was then told they would expedite the shipment of the item, but that it would take 7-14 business days for us to receive it. That would put it at almost a month without the GPS, something he uses for work frequently and has already been without for over 2 weeks! He then asked if I would make a call to see if I can get through to anyone.

I called the 866 customer service number at 6:31 pm. I was armed with all the pertinent information, hoping to resolve this matter quickly so we can enjoy our Friday evening. I spoke to someone named Rich who tried his best to help me. He looked up the incident number we were provided with from TomTom. He put me on hold. He came back and said that he cannot re-ship the device out to me as it had already been shipped on the 22nd. I asked him for the tracking number and again he put me on hold. He then came back and stated he was wrong and that it was shipped today, the 30th at 4:15 pm. I again asked for the tracking number. He said he doesn't have it. He put me on hold again and came back to state that it is the same tracking number. I gave him what we had when we shipped it out. I told him that couldn't be. Then, he said he cannot give me the tracking number as per policy. I told him that wasn't true. And I told him that if he couldn't give me the tracking number, I asked him to please transfer me to someone who could. He put me on hold again and came back to say that he couldn't get the tracking number. It was because it was escalated and scheduled to be shipped out the following morning (Saturday, October 1st) as FedEx was already closed.

I was told by his supervisor that the estimated time of delivery would be Thursday October 6th, as it takes 7 -14 days to get it back to me. I quoted their own email that stated the 7-10 day turnaround time I referenced earlier in this note. He said there was nothing he could do about it. I then asked to speak with his supervisor. He put me on with a gentleman who identified himself as Andrew. I explained the situation to him. I requested that since the item was still not shipped (despite being told lies about the shipment date 3 times), I asked them if they could please send the device overnight to us. It was because my husband needed the GPS for work. He then told me no, that he couldn't do that. I asked why not? He said it was because they only do that in very weird circumstances. I said this was a weird circumstance. He said that it didn't count.

He then asked if there was anything else he could help me with? I said, "Yes, you can transfer me to your supervisor." Andrew then said he could not do that as it was against policy. I told him that if he did not have the power to help me, he needed to put me through to whoever did have the power, preferably his boss or supervisor. He again told me no. He then asked if there was something else he could help me with. I was extremely calm at this point but clearly becoming irritated. I asked for the correct spelling of his last name. He said that he could only give me the first initial of his last name due to company policy, and that the initial was L. I then asked for the name of his supervisor. Andrew refused to provide the name or transfer me to his supervisor as it was against company policy.

At some point during this conversation, I heard laughter after something I had said. I realized I was on speaker phone. I told him I found that to be rude and that I didn't care. I said I was not hanging up the call until I could speak to a supervisor. I said I did not care if it took all night as I had all night. Andrew said he had all the time in the world too and didn't care how long I kept him on the phone. He said that my call ends with him and I would not be speaking to a supervisor. I asked him who could speak to a supervisor. He said no one. I asked if someone were to knock on the door and ask to speak to a supervisor who would they speak to. He said no one, as security would stop them at the door. I said to pretend security to let him/her in though. He said they still wouldn't be able to speak to a supervisor, even if they put a gun to his head. I said: "Really? So, would you take a bullet for your supervisor?" He said, "Yes, I would." I told him that as much as I like my boss, I would not take a bullet for him/ her. I then asked if his supervisor was family, as I might consider taking a bullet for my supervisor if he/she were family. He told me no, that they were not family. This type of conversation went on and on.

I asked him when the president called, if he would be put through. Again I was told no. Sometime during the conversation, I had referenced them being in Texas, as that is where I had to ship the GPS. I was told they weren't in Texas, that they were in Mexico. I was not surprised. I threw another 20 or 30 possible scenarios at him. Each and every time, I was met with the same response: "No, Ms. **, I cannot. Is there something else I can help you with? He even went so far as to ask: "Ms. **, besides overnight delivery or speaking with my supervisor, is there anything else I can do for you?" I then said: "Cute Andrew, I know if I say no, you will take that as an indication that I agree, that there is nothing else you can do, and view it as an okay to hang up. Therefore, I am saying please put me on with your supervisor."

In the meantime, my husband was on his cell phone calling the same number. He spoke to someone named Aaron. He asked to speak with his supervisor's supervisor. He was also told no, that they are not allowed to, despite being told we had a complaint about his supervisor. My husband then asked if they have a policy book or complaint procedure. He was told they didn't. My husband then went into the room I am in. He stated they have no complaint procedure or policy book. I then asked Andrew if that was true. He said they did have a policy book. I then handed the phone to my husband. Then, he asked Andrew to go to his procedure book and look up the procedure for consumers who have a complaint. He put my husband on hold. He came back and said that he was transferring him to a supervisor. My husband then handed me back the phone and told me the supervisor is being put on.

A gentleman who identified himself as William (and who I do not believe was actually Andrew's supervisor) introduced himself as Andrew's supervisor. I again explained the situation. William then advised that the best he can offer me was 2-day shipping. I then agreed that it would satisfy my request. I asked him if he could please send an email confirming this conversation about the 2-day shipping. He said he would, after confirming the proper email address. He said we would have it in five minutes. I then requested that he send an additional email when the product was shipped that included the tracking number. He advised that he would do that in the morning when it was shipped. I thanked him for his assistance in the matter and wished him a pleasant evening. I looked at the time tracker on our phone and it indicated I was on the phone for 125 minutes and 40 seconds!

We waited about half an hour and checked the incoming email. We received nothing! I should never have hung up. I should have stayed on the phone and made William wait until the requested email was received. We checked again in an hour and we got nothing! We checked several hours later before we went to bed. Still, we got no email. We checked the following morning and no email was sent. We checked again this Sunday morning, October 2nd. No email was ever sent, neither the confirmation of the conversation or the one advising us of the tracking number for the shipment!

This particular product was a birthday gift for my husband. It had cost us around $350.00! It has had to be replaced not only once but twice for the very same issue. They are aware that it is a battery issue. They have done nothing to resolve it. It appears they are trying to run out the warranty time of 12 months by playing games. I cannot believe a company such as TomTom would resort to such games. For that matter, I doubt TomTom even realizes their call center is doing this. The trouble is, TomTom is in Amsterdam! I will now have to forward this particular issue to the FTC, BBB, Division of Consumer Affairs, the CEO of TomTom, 101.5 the Jersey guys, and anyone else I can think of. I will send this to anyone that needs to hear of the atrocity that customers are being put through.

Don't buy TomTom products ever again! I was 125 minutes and 40 seconds on the phone with customer service (one actual phone call time as shown on my phone). Still, I got no Go. The first TomTom Go 2505TM was dead. The second Go 2505 was dead. The third Go after delivery was dead. The customer service might as well be dead. The product is faulty and so is customer service! They replace their faulty product with the same faulty product, and then try to blame you for it failing again and again.

I returned my second dead Go 2505 on Sept. 14th. According to FedEx, they received it on the 19th. But I never received confirmation that they got it. Several calls later and they still have not shipped me a new one. They try to tell me they didn't get my old one. Every time I call customer service, they say it will be shipped immediately. But still, it hasn't been shipped. And I got yet another request to send my old 2505 back, the one that they received and signed for already!

Both Go 2505 have the same problem stated by way too many people in several TomTom forums. After a short while, they stopped operating without being plugged in, despite the battery indicator on the service screen saying the battery has a 95% charge. Oh, they try and tell you it's your fault, and make up stories like it should only be charged at home. Well, mine was only charged at home. Still, it won't operate on battery. (Why buy a CAR GPS if you can't charge it in the car anyway? )

The customer service (based in Mexico according to the man on the line) refused to provide me with his supervisor or even his supervisor's name! But the rep stayed on the phone for 2 hours, 5 minutes and 40 seconds refusing to do so, while other representatives seemed to be listening on the speaker phone and laughing at me and my wife's plea for help. I stayed hours and hours on the phone with staff that seem to delight in being unhelpful. And I still got no confirmation of yet another replacement of my faulty product. And that one will surely fail again and probably when the warranty is expired. I could spend a lot less money on another brand and not have it fail. This was supposedly a top of the line TomTom product and not cheap at all. The TomTom Go 2505 is a great product if you don't want to go anywhere! I am still without a GPS.

Do your friends, family and co-workers a favor. On Twitter and Facebook, publicly review and broadcast your experience with faulty companies and products. I just did. Are there any lawyers out there who want to work on a class action suit?

I purchased my TomTom at a Best Buy store in Vancouver on 2010. I didn't get a chance to use it as much as I want to because we didn't travel. Last month, I tried to use it but no matter what address I tried to type in, it keeps going to whatever the right hand corner had in place. When I tried to return it, they told me to ask the TomTom company and reset it to default. We did all that but still didn't work. They are now telling me that it's the touchscreen that makes that happen. I asked if it can be fixed, but they told me there is a charge for it and they didn't know what the charges are.

What should I do? Friends are telling me that it was a mistake to get a TomTom device and that their support is very bad.

I had to go to CA before when they cut off my "lifetime" traffic on my 930T. TomTom finally resent a different antenna and traffic returned. This was about one and a half to two years ago. About a month ago, the traffic disappeared again. After many back and forth on their site, they basically said they no longer support the lifetime traffic for my unit and have offered no alternatives (other than maybe buy a new one).

While I am in Asia, I bought the map which includes Singapore and Malaysia. I have a Tom-Tom Go 930 Navigator unit, after downloading the map my Navigator does not switch to the Asian Maps. I already have a full North America and Europe map, which I am able switch from country to country, but my Asian map does not show up, and it is on my computer where I have my Tom-Tom Home.

I am still in Asia and would like to use my map while I am here, and I paid 54.00 sterling pounds for this map. Can you help.

This is just a complaint about the service/support provided by TomTom GPS Company.

I was given a TomTom EASE GPS as a gift after using the devices for less then 90 days there was an issue of the unit overheating. I contacted the support line and after explaining the problem I was told that I would receive a replacement unit. I informed the support person that when I received the unit it had been purchased with a custom graphics on the case. I was told that it would be replaced with the same unit with the same custom graphics. After a week I received the replacement, with was not a new unit but a refurbished GPS in the standard black graphics. So not only did I not get the custom graphics but I received at refurbished device.

Just a disappointing for a company to conduct business this way.

We bought a TomTom VIA 1535TM GPS. It is sold and marketed as being able to download maps for other countries. We verified that we could download European maps before we purchased it. The Best Buy store representative brought up the information on the device on the store computer, and showed us all the maps we could download. When we tried to download the maps at TomTom.com, it said they were not available. The customer service said the platform/software to download maps was NOT ready, and there is no indication as to when the platform/software would be ready. The next supervisor said they were in a software outage. When I asked how long the outage had been going on, she balked. Weeks, months, she couldn't say, but informed that we would be notified by email when the system to download maps was is up and running. Again, no indication when the service or the device that was sold to perform would ever be available. No effort was made to resolve the situation.

On January 15,2011, I purchased a TomTom XXL 535 T from Walmart. It cost $129.00. Approximately five days ago, I was removing the device from my windscreen and a piece inside of the easy mount support broke. The device dropped on my dashboard and the screen cracked then the TomTom stopped working. I called TomTom Inc. today, July 19,2011 to inform them about what happened. They informed me that because it was after 30 days, the manufacturer's warranty do not apply anymore. They also said that it does not cover physical damage and there was nothing that could be done. I was told the manufacturer's warranty was a year and then my extended warranty from Walmart should cover the device for an additional year.

The sales representative seem to almost have the response before I can answer his question regarding what has happened with the device. It seems that the company is very familiar with this problem.

I own a Tom Tom One, which was working in perfect condition. I bought an actualized map to download and was not able to. I proceeded to contact Tom Tom technical support and after speaking to four techs and two supervisors, they managed to walk me through a bunch of deletes and reformats and redos, etc.

Now my device is totally blank and dead. It is not recognized by the computer and therefore I have nothing now. The response from technical support was, "Your device is out of warranty, so we can't do anything about it." Now I'm left with nothing, when all I tried to do was to keep it updated.

They erased everything on the device through their techs and now they just wash their hands. I will never ever in my life--and I'll be sure to announce it to the world--buy another Tom Tom device.

I have been trying for 6 months to have Tom Tom correct a glaring map error in their Australia map. The Bruce Highway in Queensland heading towards Brisbane where the Bruce Highway meets the Gateway Motorway and the Gumpie Arterial. The map and voice over advises to take exit left for the Gympie Arterial and right for the Gateway Motorway when the correct exits are in fact the reverse. I have no problems as I am familiar with the roads but what about tourists and others not so familiar.

In 6 months, all I get from Tom Tom is that they have advised their map co-coordinator Sensis? Six months to update an error - that's not service. Then, they have the gall to send me satisfaction surveys. I have made these as blunt as possible without extreme rudeness but, as expected, not a bit of follow-up. Hollow "feel good" paraphernalia from a lackluster company. Nil. Just so annoyed that this company treats its customers with disdain and arrogance

On 12/15/2010 I purchased a TomTom XXL 540M from QVC for my son as a Christmas gift. It costs $149.80 plus $9.36 tax plus $9.16 S&H for a total of approximately $170. Approximately two weeks ago, my son dropped the TomTom in his car and the screen cracked and the TomTom stopped working. I called TomTom Inc. today, 3/23/2011 to inform them about what happened. They informed me that because it was after 30 days, that the warranty doesn't apply and there was nothing that could be done. They would not give me a refund nor issue any credit towards a new one. My son is 35 years old and is extremely ill and disabled. He lives in Massachusetts but needs to travel to Manhattan, NY to see a specialist regarding his illness. That is the reason I purchased the TomTom; to assist him driving to New York city. The TomTom is only three months old. I have proof of purchase. It seems to me that this device should not have broken from a two foot tumble.

I called the online support center to tell them about my broken charger. They said that they would send me a new one as soon as they got the old one back. All I had to do was wait for an email from FedEx to print out the RTS # and send the old one back. Well, after just about three weeks of going back and forth about that email never coming, I asked to speak to a supervisor and she (Tammy) was very rude and non-receptive to my problem. This is TomTom customer support. They suck! Here are some of the emails that I have got from them.

Recently, you requested personal assistance from our online support center. We appreciate you allowing us to be of service to you. Below is a summary of your request and our response. This incident will remain open for the next 72 hours and will close automatically if we do not hear back. If you have follow-up questions regarding your incident, please select the link below. We will assume your issue has been resolved if we do not hear from you within 72 hours.

As mentioned in our telephone discussion today, I am sending you the link to the website which will provide you information on how to send us a copy of the box. Please click on the link below to view the information. If you are unable to click on the link, please copy and paste it into your internet browser. Fax number ** please include name, email address, and reference number. If you have any further questions or comments, please email or call us at 866-486-6866, Monday through Friday at 7:00 AM until 11:00 PM EST or Saturday at 9:00 AM until 8:00 PM EST.

As of today, I still do not have a receiver. Thanks a lot TomTom!

We can now add TomTom in the theft of service category. I purchased a GPS online from TomTom's website directly for my son as a Christmas gift. The Christmas offer had the unit for $75 plus free shipping and case. Final bill should have been the $75 plus tax. Instead the invoice was for $140 and change. Well, 3 weeks later after 5 calls, 3 emails and countless hours in phone queue hell and online my request to credit the difference is yet to be resolved.

The response email today from the Supervisor Daniella that committed to resolving this personally responded stating it was my fault for entering wrong codes, which not only can't be done with their online forms, the blame falls on me and they postured to not refund the overcharge. This pathetic service is now kicked up a level to the BBB, Attorney General, any service complaint site and any Manager at their Corporate office. If I will not be credited back the difference they rip off their customers, I will take $65 of their time with serious ass chewing. Sad indeed.

We won a brand new TomTom GPS at a company holiday party drawing. The device was dead on arrival producing nothing but a blank screen. I called support who walked me through the reset process which I had already performed several times. This was unsuccessful and the support agreed that the unit was bad. However, without a receipt, they have no intention of honoring their warranty and that there's nothing they can do without a receipt.

At this point, we won a very nice and expensive looking paperweight. I would strongly advise against purchasing any TomTom product.

I bought the Tom Tom XXL 540TM GPS last week at $119.95. I went to buy a second unit on 12/6 which is one week later. I found the same advertised price of $119.95 on their website and went to purchase it and the shopping cart came up as $259.95. I called to say I want to purchase this product as the advertised price and said they could not do that. It is an error. As of 12/7 the error is still there.

When I purchased a new map, they sent me an invoice that included 19% VAT. However, I am in Australia and as such it is an export from he Netherlands and it should be free of VAT. TomTom have admitted the problem happens with all their web transactions and also admitted I have a right to a refund A$19.15.

However, to claim my refund, they want me to give them a copy of either my passport or a bank account statement. I have refused this because its a gross invasion of privacy as they already have my home address, phone number, credit card details. They have all this info because I have registered on TomTom Home web page where I purchased the additional map.

Their customer service is a contradiction in terms, there is no service. The unit itself is great, there is no support system at all. They suck.

When I connected to the computer to update the device as we were asked, the unit stopped working. I got in touch with them, the person was trainee, couldn't solve the problem. I was asked to provide what is in the unit, I did it, then received an email that I should be paying for the maps (upgraded ones). I email them back saying I was very happy with the one I have already paid for. Since then there is no news from them.

They are cheating on us. They are useless. I need to travel and I cannot use the navigator. I do advice people do not buy TomTom. Go and buy other brands.

Support kept telling me the same thing over and over and I don't think they even read my question/answers! Whenever I asked about how to send TomTom in for repair, they ignored me and told me something completely off the wall. I told them it was a gift and could not get the receipt. They told me to get the receipt from the gifter. They said they emailed instructions on how to troubleshoot my TomTom and all they sent was a message asking if I got their email.

At no time were my questions addressed. At no time was I given adequate service to try to fix my TomTom. When I asked to send in my TomTom for service, I was basically ignored. This is no way to run a support website. I will never recommend TomTom because of this.

Tom Tom GPS 2010 model, built in model very inaccurate: 12 errors identified in the SD Card for France. Very disappointing compared to Garmin model used in 2008. Recommend not buying due to errors.

I have a TOMTOM One third edition that's 3 years old. I've updated it regularly on line & have been pleased with it. On June 25th, I ordered a updated latest map for $7.95 & a USA and Canada 1 year map update service (+6 months bonus) for $39.80, total $47.75. When I tried to download the maps I got Guam which would be fine if I lived there but I live in NC. I tried to download it again, waited about an hour on a broadband connection only to get an error message that the download could not complete. So I downloaded it again only to have an error flag pop up that my device did not have enough memory to accept the download.

So today I called TOMTOM. Spoke to a very nice girl who walked me thru deleting the files needed to get my device to accept the download. Once the download started we rang off after she gave me a ref # & to call back if I have any more problems. So an hour later the same original error came up so I called back gave the girl the ref # & she walked me thru reformatting the GPS. That failed, windows could not complete the format. Another girl came on the line & we repeated the entire process again & that failed again. So now I have a blank GPS with no maps only the ROM based software to get to the TOMTOM screen, it won't shut off either. I asked for a supervisor to try & get my money back, no go either but she did offer a $10 coupon towards the purchase of a new one either on line or at a store.

Then I asked for her supervisor who was not there & was advised the supervisor would send me a snail mail reply in 3-5 business days. To say I'm disappointed is an understatement. I bought TOMTOM because of the map update feature, which costs as much as my unit did when new. So the solution will be to throw them away & buy new after a couple of years because its cheaper than the updates. I will admit TOMTOM has reduced their prices on their updates but with the ensuing problems & being out $45 bucks & think I'll just trash it. Out $45 & a GPS device ($100).

We purchased a new Tom Tom GPS that started giving us trouble about 3 months into ownership. I spent several hours on the phone with various reps downloading new software and removing files and all sorts of things to get this unit working. Finally, after a few days, TomTom gave me a return authorization number and I returned the unit and was told we would receive our unit back in 7-10 days.

One month later, we still have not received the unit and I called only to be told they did not have any GO930 units in stock and told me I would have to wait. I asked how long the wait would be and was told by Tim that he didn't know but we would be notified via e-mail. I asked if we purchased another would they refund the money and was told they could not do that. I also asked if they could e-mail documentation to our conversation and I was told no and that all documentation was on file in their system. I am feeling very slighted by this company since they have not kept their word from the beginning of this issue and I am still going in circles.

Calling them back just results in hours of holding on, talking to reps that don't know anything and just a waste of time. They have terrible customer service and I have not even mentioned the times the unit got us lost in our motorhome. The economic consequence was we had to purchase another GPS unit that was not as expensive as the GO930 but we needed a unit to use on vacation.

TomTom refused to refund my money for a map update service online that I was unable to download. All they would say is that it was non-refundable and the problem was my internet service was not broadband, but it is broadband. They require you pay before you try to download. I was charged $77.32 for something I did not receive.

I have spent much of the last 2 plus years trying to get an updated US map for my TomTom eclipse device I purchased in Nov 2007. Although the literature (propaganda) ensured me that I would be able to purchase updated maps, I have never been able to do so due to the fact that the Map's are now larger than the capacity of the original 1gb SD card that was installed, even though after their original card failed and I replaced with a 4gb card. They have refused to make this map available to those who use the same device as I do, even though they have another product, the "rider", that included a 1gb SD card memory. They put a disclaimer for rider users that they have to purchase a larger capacity SD card to update to the new maps. All I want is for the same opportunity for users of my device. Unreliable mapping do to road changes since the current map installed is approximately 5 years old. $600 for an item that failed to deliver what it promised.

I have had a TomTom 330s for a year now, and have nothing but problems out of it. I tried to return it to Wal-Mart, but their policy is, if it's returned in the first two weeks, they will refund or exchange. No dice on that one. I contacted TomTom about the problems, and they have not called me back. I was finally able to get it working one time, and tried to update the maps, which I had paid for, but then the unit stopped working again. They really need to stop their business, close the doors, and try gardening or something less complicated.

I was going to use my TomTom to go to family reunions in the surrounding states, and to use to travel to some places I have never seen before, but now that is all forgotten, since my TomTom will no longer work. Two family reunions gone, without me being able to attend. It's such a waste of money on TomTom, not to mention the money I spent on updated maps I can't use either.

Serious problems with updating a brand new GO630. I returned it within two shopping days of my purchase. To all the others with problems, forget the service people on the help(?) desk. Look up the president of Tom Tom and contact them. Its the only way to deal with poor service. Got my money back!

I love the iphon 3gs and my I pod. The problem I have I purchased Tom Tom 3 mo ago for $100 used on a trip south and it failed on the way not able to use for a month. Called support they were great an helped correct problem . My question is if I paid $100 three months ago why is the ap no 49.99?

purchased a new tomtom one 125 online to use on a 2wk roadtrip in the U.S. this unit worked for 4 days and then the touch screen froze up. contacted cust serv by phone as the tomtom website had no option to contact them via email. took 3 days and 3 different reps before was finally given a rma number to return the unit via ups at my expense. based on my experience this company is difficult to deal with do not seem willing to stand by their product. Even if I do end up getting a working unit back it will have cost me in return shipping charges, which should have been paid by them, and loss of time in dealing with a uncooperative, inefficent, customer service dept.

I bought a tom tom 4 months ago and the sticky part that is suppose to stick to the glass and it is faulty. the screen broke and i went back to best buy to get a new screen and they informed me that i would have to buy a new one, so i told them i bought warrenty on it and they told me the warrenty does not cover it. i was not informed of that when i was buying the tom tom i would like for tom tom to replace the screen or sell me another one at a discounted price. i paid nearly $400 for this tom tom

Received a refurbished unit as a gift which would not hold a GPS signal, returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. They kept telling me how to fix it and each time it didn't work.

Finally, I WAS TOLD THAT ONE CAN'T REGISTER TWO UNITS USING THE SAME EMAIL ADDRESS, that's what killed my new unit. So, you have to have a seperate email address for each TomTom you own! The software is flawed! The tech support have no clue! I sent back the unit at MY expense.

When they finally returned the unit, it was a different unit (hopefully not a refurbished one) with NO car charger, NO computer connection, or booklets...nothing! Now, I have to wait another two weeks. I've always had Garmins and have never had any problems. I'm sorry I ever bought this unit. DON'T EVER BUY A TOMTOM!

I paid a couple hundred dollars for my tomtom one gps device. I need this for my job. While on a mini vacation, I needed to use the gps and it has frozen. I cannot get the screen to turn off.. and I am very upset that this is not working. If there is a class action lawsuit, sign me up!

I purchased TomTom North America Map V7.25 for $99.95. When I attempted to download the map I was unable to do so. I immediately called TomTom Support Services on 10/18/08. I was given step by step instruction from a Support Technician which was also unsuccessful. I was told by Jared Ref#081017-006734 there was a problem with the Home Program and Service Pak 3 Computers. I continued to call TomTom for several weeks. I was repeatedly told they were working on the problem.

I discontinued my calls to TomTom during the holiday months. In March 2009 I began contacting TomTom again. I spoke to Matt Ref#090311-005546, Lacey Ref#090311-007404, Evan Ref#090311-007404, Supeviosr's Lee Ref#090311-007404, Jamal Ref#09311-007404, George Ref#090311-007404, and Mike Ref#090311-007404. In April 2009 I spoke with Josh Ref#090402-008224, Johnny V Ref#090402-008224 and Supervisor Carl Ref#090402-008224 who was extremely rude and unaccommadating.

The results of these nemerous conversations has been repeated unsuccessful attempts at downloading the map. The receipt of a CD disk which supposedly contained the map but was blank. Also, returning the GPS device twice, 03/25/09 RMA#090325-004583 and 04/04/09 RMA#090402-008224 to FWN Fulfillment Center to restore the original map version which was lost in the unsuccessful attempts to download the new map.

I have also tried downloading the map on another computer as suggested by Support Technician's which was unsuccessful and they state there's a problem with the second computer I've tried to download from. When I receive my TomTom device with the original map version I will have a TomTom device but I still will not have an updated map version for which I paid $99.95. I have been told I can not receive a refund because I did not request one within the two week allotted period. However, during the two week allotted period I was repeatedly told TomTom was working on a fix for the problem.

In conclusion, I am very dissatisfied with the treatment I have received and TomTom's unwillingness to refund my money. I purchased a TomTom GPS device because it was the best GPS deviced named by Consumer Affairs on the market at that time. Given this negative experience, I dont think I would be a repeat customer of TomTom GPS devices.

Device:TomTom GO 700

I still do not have an updated map, and TomTom still refuses to refund me the $99.95 I paid in October 2008.