Rusty Wallace Kia

They sold us a Lemon in 08/2010. We fought until 12/2011 trying to get them to repair defects in the transmission, heated seats, sunroof, and suspension. They low-balled us on our trades. It was a miserable buying experience. Their service department could not identify issues that an independent technician could identify in 45 minutes. They had the car for 19 days and still, they could not correct the issues.

We had an arbitration case and due to the fact that they blatantly lied, we lost the case. Their Regional Parts and Service Manager, Johna **, is rude, condescending, and a downright misery to deal with. I would never recommend a Kia or Rusty Wallace as my worst enemy. They do not stand behind their products and do not care that their customers are unhappy. Rusty Wallace would be ashamed knowing these things are going on at his dealerships. Please, for your own sanity, stay away!

I am writing to follow-up a complaint I made under my name regarding my 2003 Camry. After I complained, Travis called to let me know that Rusty Wallace Kia had decided to repair my car. Unfortunately, I cannot revise my previous comments as posted here but I would assure all readers that Rusty Wallace Kia and particularly Travis ** made matters right with my car and I am very appreciative. Thanks to Travis ** and Rusty Wallace Kia.

I purchased a 2007 Kia Opt, new, big mistake. I had nothing, but problems; Rusty Wallace did not care. I was told not to come back, and they didn't want me as a customer. I have owned many new automobiles and have never had any problems. I had bought several new Nissans and Toyotas, and never had any problems at dealership shops. They didn't even document the reason why I had brought the car in for problems, and they acted as if I was making it up. There were no records in their computers.

This car has electrical problems; I had to replace headlights and brake lights continuously, and I had to re-do the front end twice (bad struts and et cetera). I have not ever gotten the gas mileage that was posted-- not even the low end. The sensor for air bags has been on forever, and they would not fix it. The headlights were on low beams; it was like having none because you have to drive on high beam. I would never purchase another Kia, and I would never purchase a car through a Rusty Wallace dealership again.

I purchased a 2009 Kia Optima with a manufacturer's warranty. I was never told the car was previously wrecked. The car is severely damaged underneath. I have had the car for about a year and never took it anywhere for service except to the dealership where I bought it. After almost a year, they showed me the damage. With the extensive damage, I'm betting a lot of the warranty is void.

They have offered to fix it, but I would never feel safe in it. I have told them several times that it lurches, but they can't find what's wrong. They said it did not do it when they drove it. They agreed to give me a fair trade. They offered me a car like mine (does not look as good as mine) with over 40,000 miles (mine only has 22,703). The warranty runs out at 60,000 so this difference is important to me. When I asked if we could both look underneath the car, so this doesn't happen again, they told me I was "being negative". I was afraid to even take the car without looking underneath and making sure it was not damaged.

I am writing as a follow-up to two complaints under my name. After I complained, Travis ** called to let me know that Rusty Wallace Kia had decided to cover my deductible. Unfortunately, I cannot revise my previous comments as posted here but I would assure all readers that Rusty Wallace Kia, and particularly Travis **, made matters right with my car and I am very appreciative. Thank you to Travis ** and Rusty Wallace Kia.

I purchased a 2003 Toyota Camry from Rusty Wallace Kia South on Alcoa Highway on Monday July 25, 2011 at 5:30pm. On Thursday, July 28, 2011 at around 8am, the check engine light came on. I took the car back to the dealership where I was informed that the catalytic converter was bad. I was told it would cost around 900.00 to fix it and they would cover half of that. For me, this is not good customer service. I was able to drive my new car for 2 days, and now it sits in my driveway, because I cannot afford to have it repaired. And I know I got the spill from the service manger that I bought it as is, but you know that just does not sit well with me. They should strive to provide excellent customer satisfaction. The service I have received from this dealership is the total opposite of what is advertised.

This complaint pertains to Rusty Wallace KIA in East Tennessee. Last month, I brought my 2005 KIA Rio in for its third bearing replacement in 86,000 miles of service, after the others had failed following prior KIA repairs. Immediately after repairing the failed bearing, the Service Department took my car and moved it out on the lot, fully knowing that a Tornado with golf ball sized hail was approaching the area.

While other shops in the area either kept customers' cars in bays or a secure area, some others decided to cover the insurance deductibles for cars that were damaged in the storm. Not so with Rusty Wallace KIA. After leaving customers' cars out in the lot facing the storm, Rusty Wallace hid behind an "Act of God" defense, refusing to do anything to help customers whose cars were destroyed by the storm. In my case, the bearing replacement amounted to $1,100, when taking into account the insurance deductible. So East Tennessee KIA owners beware, KIA (in particular Rusty Wallace KIA) will do nothing to ensure the safety of your car while in its care, and in the event that your vehicle is damaged while in their "care", you are on your own.

Saturday 11/14/2009 I went to Rusty Wallace Kia to see about trading my car for a different one. Before I went I saw on the internet that Rusty Wallace Kia was paying up to $2000 over Kelly Bluebook for your car, even if you buy there's or not.

I test drove a Sorento, and gave the car salesman all my Kia Rondo information, conditon, payments I was making monthly..etc..
He took down all my basic finance information that was needed. He proceeded to discuss my situation over with the finance manager Mike. The car salesman came out about ten minutes later and flooded me with numbers. Telling me that Mike said I was 4-$5000 over my head with my Rondo. The car salesman, basically said I don't want to go any further because we can't help you. Actually they didn't see dollar signs on my deal so they pushed me out the door.

They weren't going to make any money so they threw numbers upon numbers in my face to basically say there was no way they would help me. The car salesman didn't offer to show me anything that was used or any other car at that. It was a closed deal after he spoke with Mike. They didn't want to help me, because they weren't going to make money off of me. Very mistreated and mislead by the internet offer they were advertising.

I will never buy a Kia again after that incident. I will never go to that Kia dealership again. I will tell everyone I know the way I was treated by those two men yesterday. Someone needs to tell them how to treat honest customers.