Tires Plus

I went in to get four new tires on my car. I mentioned that the car was vibrating in the steering wheel. They said that the new tires along with a balance should do away with the vibration that I was feeling. As standard procedure, there was a courtesy check done on my steering and suspension. The CV joints, U-Joints, and other areas were checked for wear or needing replacement.

All those areas were checked off as okay, not needing replacement or concern. The vibration was still there. I took my car to another auto shop to find out that the U-Joints needed to be replaced. There was at least a quarter of an inch movement in the drive shaft. Did they even check my car? What if something was to happen and someone got hurt?

We bought 4 new Bridgestone Turanza tires for an SUV with 36,000 miles on it. I was told the tires we bought were rated for 80,000 miles. Nearly 20,000 miles since the purchase and all 4 tires need to be replaced. First they claimed that the tires went bad because of the car's alignment. When we told them that the alignment is fine, then they claimed the tires went bad due to over inflation. Once we told them that they have not needed air since they installed them, they then claimed that they went bad because we didn't rotate them every 5,000 miles as required by the warranty.

Tires Plus says they will not make good on their poor tires and that the warranty only covers these if rotated every 5,000 miles. This information was neither shared with us upon purchase nor was it in a signed agreement or in writing. The $800 spent on these four new tires 20,000 miles ago is a waste.

We bought a set of tires that was supposed to be good 50,000 miles. At about 20,000 miles these tires started making loud noises and giving us a very bumpy ride. Since we have a very nice car (a Jetta), we felt that this was ridiculous. We talked to different dealers and got different answers. Finally, one of these dealers told us that they were having troubles with these particular tires. We feel that we should be compensated for these tires and that you definitely should stop selling these junk tires. We hope to hear from you soon before we go on with our complaints. This is our second request.

I purchased Bridgestone tires with Uni-T for a 2005 Toyota Camry with 56,112 miles. My daughter drives the car, so I was unaware of the increasing noise and vibration from the tires until the car had 74,300 miles on it. I took the car to Tires Plus and was told these particular tires needed to be rotated every 5000 miles. They didn't tell me that when they sold me the tires for a total of $491. Now, with 82,000 miles the steering wheel shimmys badly on the highway and the tires vibrate and make a lot of noise. They said it is my fault for not rotating the tires, but I have never paid much attention to tire rotation before and I have bought a lot of tires from Tires Plus over the last eleven years and have never had tires go bad in less than 20,000 miles. I am afraid the vibration and steering wheel shimmy is going to wear out the tie rods way before their time.

On 10/01/08, Tires Plus replaced my clutch assembly because car would not shift, and car kept "stuttering." The total cost was $1114.45. Two months later, car was doing the same thing. On 12/29/08, clutch was replaced again for free. On 05/08/09, car again was having the same problems. Tires Plus said that I was driving the car wrong. Not possible. I have been driving the car for 15 years. They replaced clutch again for free, but let me know that would be the last time for free.

In Oct. of 2009, car again was having the same problem. I took car to another mechanic who replaced clutch again for $778.63. Unfortunately the old parts were not saved, but the new garage said, the old parts were of bad quality. I informed Tires Plus that I wanted some money back, but they needed the old parts, so now I am hoping you can help me. My new clutch is working fine now, so I am hoping Tires Plus will be held responsible. I spent $1893.08 and feel I deserve at least the amount I paid to the second garage, but I also think Tires Plus should pay me back the whole amount. Thank you.

must mention ,after getting the fuzion tirs ,I immediately returned to Tires plus & told them I didn't liethe rde of these new tires & they said give it a few weeks & it would get better. I again returned & they did nothing.

It wasn't until months later when I went to S&M Truck World for a new set of tires that S&M informed me that the lug nuts were only on by a few threads and were unsafe. They needed to be shanked lug nuts (meaning the nuts were far too short for what was required to secure the wheel to the axle). S&M installed the new lug nuts at no charge because they refused to install the incorrect lugs on my truck.

7/27/09 I brought my 2000 Nissan Frontier 4x4 to Tires Plus for an oil change and tire rotation. I didn't think they could screw it up if I watched them change the oil. 7/28/09 On my way to work, I noticed that the truck had a slight vibration. When I got there, I inspected the truck to find that it was missing two lug nuts (I was missing three actually but the truck had a broken stud prior to this) and several others were about to fall off. I jacked up the truck and tightened ALL of the lug nuts as they were ALL loose. Some of them would not tighten as the threads were damaged. I waited until the following day to call Tires Plus to allow myself to calm down.

7/29/09 I contacted the store manager to inform him of the mistake. He offered to send a tow truck until I told him that I work at Tampa International Airport, apparently the distance (30 miles)was far greater than the generosity. This did not matter much as I had already tightened the lug nuts but I wanted them to look at the damaged ones that I was unable to tighten. I drove the truck to their shop off of East Bay at around 4pm. Mind you that I drove quite cautiously as the right front wheel only had three lug nuts on it and another would not tighten. After a lengthy wait, they put it on a lift and removed all 4 wheels.

The store manager told me that all of the studs and lug nuts would have to be replaced and that they would take care of everything. I was told that the truck would have to stay overnight as they could not get all of the parts needed until sometime the following day. He also assured me that all of my lug nuts were tightened using a torque wrench to begin with and that someone must have loosened all of them during the night. I know that this to be a flat out lie because I watched the technician use an impact gun to put them on and never picked up a torque wrench.

That being said, I assumed that they would be tight. Right? This is not the case. I found out the following day when they worked on my truck that the techs at Tires Plus (at least the one working on my truck) used the impact to snug them down, and then use the torque wrench to insure proper torque has been achieved. The store manager commented on my tow hitch as it is a combination pintle hitch which is something you would not normally find on such a small truck. I told him I used to have a much larger truck and that I pulled a decent sized boat and on occasion, had to use the four wheel drive to get the boat out of the ramp when it was too steep and the tide was out.

Shortly after that comment, I was told that all of this was due to saltwater damage. "What? Are you serious?" I asked. Oh yeah, was his reply. This is the front axle we're discussing. If it went under water when I launched the boat, half of my truck would be under water. Not once did the manager admit their negligence. He apparently was willing to do all this for free out of the kindness of his heart? I didn't mind being put to blame. In my opinion, they were repairing what they screwed up. I was driven home by a friend as the truck was not serviceable/operable.

7/30/09 A colleague provided me with transportation to work. Around 8am I received a phone call from the store manager. He explained to me that he was unaware that my truck was four wheel drive and that the repair would be much more of a hassle than he had anticipated as a result of having to remove the hubs to change the studs. (That's funny, all the times I have had it there before, it has always been four wheel drive) In addition, he told me that they had noticed a small plastic ring inside the hub was cracked and that they had already ordered one from a local Nissan dealer and would take care of it. I thanked him for all that he was doing for me and the phone call ended. I received a ride from work to Tires Plus to pickup my truck.

When I arrived, the service manager handed me a plastic bag containing 24 used lug nuts and 8 stripped studs. I asked what happened to the other 16 studs. He explained that they used a thread chaser and managed to save some of them. This was acceptable to me as I just wanted my truck back. Here's where the real trouble begins. The store manager told me that they had fabricated "something" instead of replacing the plastic ring. I was told "It will be fine. It'll work no problem. I guarantee it."

I was not at all happy with them installing "something" inside the hub so I questioned it. I didn't authorize the installation of a "fabricated" part, nor would I. The store manager took me into his office to show me a printed schematic of the hub. When he got to the Nissan dealer, the part they put on the counter was not the part that they needed to fix my hub. Nissan told him that the part he needed could not be purchased separately, that it was part of the whole hub assembly and that it would cost $475.00 for a new hub. The store manager told me, "[expletive] that!" I'm not paying that kind of money for this! At this point, I was biting my tongue not to fly off the handle. I just wanted it fixed and fixed properly. He assured me again that the fabricated part would be fine.

I had to leave before my anger built into something more so I accepted possession of my truck. I left Tires Plus and headed East on East Bay Drive. I had not driven two traffic lights (approx. 1,500 feet) when an awful noise came out from the front driver's side wheel. Now I was fuming. I turned the truck around and took it back to Tires Plus. As I walked in through the door, the service manager asked me "what is that God awful noise?" I told him, that's you're going to tell me. I could see the look of disgust in the store manager's face. Neither one of us were happy to see one another.

The store manager had me ride with him as he drove my truck around the block to diagnose the problem. He diagnosed it as coming from the left front wheel. He attempted to try the four wheel drive but didn't know how to engage the transfer case. I put the truck in four wheel drive but the front hubs would not lock as they should have. He had it put on a lift to further diagnose the problem. They told me that it looks as though I blew a driver's side axle. I didn't believe that for a second.

It was time for the shop to close so the store manager asked me to leave the truck overnight for a second time so his master technician to look at in the morning. This is the same tech that has been working on it all along. I received a ride home from the technician that helped with the diagnosis. That night I was so upset I could hardly sleep. I couldn't help but feel that they were going to replace the axle, bill me for it to recover some of their losses and it would not be the cause of the problem.

7/31/09 First thing in the morning, I called the store manager and asked that he send the truck to a Nissan dealer for a second opinion. He expressed his concern that I didn't need to do that. He explained to me that his staff was very competent and capable of fixing the problem. I was feeling that they had already proved to me that they were not qualified to work on any four wheel drive, first by fabricating some part to save some money, then by misdiagnosing their negligence. Again, the store manager never admitted to me that his technicians could have failed.

I called Clearwater Towing Service to have my truck picked up and taken to Lokey Nissan in Clearwater. I met the tow truck driver at Tires Plus. The store manager came out and said he could not release the truck until I signed a customer invoice. This is normal as I've had to do it every time I picked it up. Once again, the store manager reassured me that he could repair it. He asked me to give him the opportunity to fix it. I told him that he already had that opportunity when they installed a fabricated part inside the hub. I signed the invoice and the tow truck driver took the truck to Nissan. I met him there as I had received a ride from a friend. The towing bill was $80.30

Once at Nissan, I had explained the whole issue to Jason Y., the Service Advisor at Lokey Nissan. He assured me that he would have the technician go over the truck to ensure there were no other issues with it. While I was outside waiting on a ride home, Jason yelled to tell me they had diagnosed the problem. I couldn't believe they found the problem that fast. It was in fact, the right front hub that had this fabricated part in it. Jason explained that he would need to keep the truck over the weekend as a hub needed to be shipped in.

The Nissan technician did not find any "fabricated" part inside the hub. It may have disintegrated while driving that short period of time, it could have been removed before I had it towed, or they had lied to me and just put it back together. Regardless, I feel that Tires Plus is negligent and provided me with nothing more than substandard service. Now knowing I would need a ride for a few days and not wanting to keep inconveniencing my friends with my problems, I walked over to Enterprise Leasing as it is right next door to pick up a rental.

8/03/09 After work, I drove the rental to Lokey Nissan to pick up my truck. The total bill was $509.06 Jason explained that they gave me a huge discount due to the misfortunate nature of the repair. From Nissan, I returned the rental which came out to $131.28 After returning the rental, I went home and made copies of all of the invoices that I had acquired. The total for that was $720.64 I assembled all of the copies and took them to Tires Plus to give them to the store manager. I couldn't help but feel as though the store manager had expected my return. There was no look of surprise. He looked over the invoices and questioned a fuel receipt.

I was still so upset about the whole issue that when I added all of the invoices, I added the fuel receipt to the total bill for Tires Plus. This was a mistake on my part. They are not responsible for fuel in the rental. The store manager asked if I wanted them to pay for all of the invoices. I told him yes, of course. He told me he might be able to cover the cost of the hub but not all of it. He needed to contact Brian C. who is the Area Manager to approve the payment.

8/06/09 I received a call from Brian C. who informed me that they could not be held liable for a vehicle with such high mileage. It was purely coincidence that this happened and the hub was destroyed by salt water damage. Here we go with the saltwater damage again. My truck only has 135,000 miles on it. According to Nissan, this is not a wear and tear part. They do go bad but that depends on how often the hubs are locked in. I have used the four wheel drive maybe a half dozen times in the five years that I have owned it.

As far as saltwater damage, I have physical possession of the broken hub and there is no indication of such corrosion. After my rejection, I contacted Tires Plus Customer Support to escalate the issue. I explained the whole story as I have here and received a case number. That case number is 1176601. It was escalated to Bruce M., Regional Vice President. I was told that he was not available but would return my call within three business days.

8/13/09 I gave Mr. M. the benefit of doubt and waited a few more days. I contacted Tires Plus Customer Support once again as I had not received a call from Mr. M.. I had to explain the whole issue one more time. They tried to contact Mr. M. but he was again, not available. So I asked it to be escalated to someone else. I was told that it would be escalated to Elianne K., Risk Management but she too was unavailable, that I would hear back from her in three days.

8/20/09 Again, no phone calls from anyone regarding my issue with Tires Plus. I contacted Tires Plus Customer Support again and asked to have it escalated again. They told me that the issue was as high as it would go and that someone should contact me within three business days. I left another message for Elianne K. to please contact me regarding this issue.

8/27/09 I received a call from Brian C., Area Manager. He told me that Elianne K. had requested he call me and ask if there was something he could help me with. I told him he could authorize my check. He informed me that he could not do that and not to continue calling the corporate office. He explained to me that the issue had been resolved on their end and that I would not be receiving anything from Tires Plus.

I have not contacted them since then. Maybe I gave up too early. The consequences are the cost of the rental car, the tow bill and the cost of repairs from Nissan. Oh, and a day of work missed not to mention my friends going out of their way to help me get to work.

I went to this business on February 20, 2009 to get an oil transmission flush , and now my car is overheating and is stalling and shakes , when I went there my car was in perfect working order , I would like someone to go there to see if all his mechanics have a license to work there, Because my car is not the same since , I did this tranmission oil change there

Because of this now I have major problems that I did not have I feel they should scan all cars before they even touch your car and give you a copy that will let you know what the car has to make sure you do not, become a victim of their tricks,They deliberately did something so that my car would have trouble . please help me with this matter, Thank You

While replacing spark plugs on my 2004 F-150 the Tires Plus manager informed me that a rear plug separated and the engine would have to be partially removed to get to it. What was supposed to be a minor job (if you call dropping the transmission easy) will take 3 days and over $1,000.

Tires Plus says this happens to many Ford trucks and even offered to read a technical bulletin to me over the phone. Problem was, when he read it to me they had already started working on the truck. It had to be towed to Ford becasue , I was told, it takes a special tool, that only Ford has, to remove the plug. I can't tell whether it is Ford's problem or Tires Plus. I do beleive they were careless in their work but how do you prove it?

After recently purchasing a 2005 Chevy Aveo for my daughter on 7/29/2007 I wanted to make sure the car was safe for driving. I took it to Tires Plus on King's Hywy, where I have been doing business for years. I paid $119 for service work on 8/6/2007, mostly brake related maintainence, which included flushing lines, along with cleaning & adjusting the rear brake drums.

On 9/13/2007 (617 miles later),my daughter was involved in a little "fender bender" as she was unable to hard stop her car on Longfellow Blvd there at the Southeastern Univ. campus in Lakeland. By providence I happened to be on the way north to Sanford, so I decided to stop by and have the vehicle checked out as my daughter was relunctant to drive the car due to the faulty brake incident. I noticed upon testing the brakes that they felt spongie, so I took it to Michael Holley Chevrolet around the corner from Southeastern. It was pointed out by the tech that both hub screws were missing on one side, and that on the other side they were stripped which indicated that someone had attmepted to remove the other hub but had not done so.

According the the tech and the invoice remarks, The brakes hadn't been cleaned in at least several thousand miles and they were definitely in need of adjustment. However, if these brakes had been adjusted properly at Tires Plus, according to the tech, then they wouldn't be in need of service again for 10-15 thousand miles. I paid another $70 to the dealership to have the brakes properly cleaned & adjusted at that time, then proceded to the body shop for an estimate of the damages.

ok so i bought a 1998 saturn sl1 from my dads friend and from what i heard is that saturns last forever!! apparently not this saturn. about a month after i bought it it started burning lots of oil and then about another month later the radiator started leaking. so im putting in about a quart of oil every 500 miles!! and then on top of that my c/v joint just decides to break one day and then my belt tensionor goes out i replace it.

i kept doi my routine oil changes every 3,000 miles or 3 months. then i start to hear a ticking noise and i think my oil is low so i check it and it is so i put a little bit of oil in it. then it just kept doing it so i ask what it could be to a auto tech teacher of mine he says either your low on oil (which i wasnt) or you have a rod knock so just my luck its a rod knock so my cars pretty much shot so i will never buy a saturn again their junk!!!

On Saturday, Jan. 13, I took my Honda Civic in to the Tires Plus in Janesville, WI to have my oil changed and my tires realigned. I had a coupon for a free alignment check. When I left, I was told that I would be contacted in two hours. An employee contacted me approximately an hour and a half after dropping off my car and left a message stating that my tires did need to be aligned and that I should contact him. Upon returning the call, I was told that my bill would be approx. $80, to which I approved. I then gave permission to have two cars serviced before mine, which meant that I would be picking it up in two additional hours.

On the following Wed., Jan. 17, my check oil light came on. Upon arriving home from work (which is a 40 mile trip one-way), I checked my oil and only saw dark residue on my dipstick. When I cleaned it off and checked again, there was no oil on the dipstick, except for a thin strip along the bottom. I called the Tires Plus and informed them of my situation to which they requested that I bring my car in. When I walked in the door, my keys were taken, no questions asked, and oil was added to my car. I was told that they had changed my oil, but that they hadn't put the full amount in.

That following Saturday, I took my car back and spoke with the manager, Matt, requesting that he pay to have my engine looked at by a Honda mechanic to assess any damage that might have been caused by the oversight. At first Matt was very reluctant and would not agree to have another mechanic look at my engine, but finally agreed to cover the cost.

On Wednesday, Jan. 24, a Honda mechanic performed a one-hour diagnostic on my engine and confirmed that there is a rod that is causing a knocking in my engine and that the only way to fix it is to replace the entire engine. He stated that there were no visible leaks and no oil on my engine during his inspection. He also stated that my oil was low again due to the engine burning it as the car is used. I have an estimate from the Honda mechanic outlining the cost to replace the engine in my car.

I also have a written statement from him verifying that there was no pre-existing leak causing me to lose oil, which is the claim of Matt. I have statements from every previous oil change performed on this car to prove a regular and proper upkeep. When told of the results of the diagnostic, Matt denied any responsibility. We asked for his supervisor's name and he told us that there wasn't one and that it would be futile for us to contact the corporate office.

In addition to the oil change being mishandled, my car now severly pulls to the right, which makes me question the alignment that was performed. I am having a mechanic also look at the alignment of my tires and the printout I received from Tires Plus to determine if this was handled properly as well.

Matt is being very uncooperative in helping us deal with this situation and has denied any responsibility for the damages to my car. I am incredibly unsatisfactory with the service that I have recieved at this particular Tires Plus and am reporting them to the local Better Business Bureau.

I have been working for Tires Plus in Kansas City for the last nine years. I have worked as a Store Manager/Service Manager the entire time with this company. On Novemeber 14th of this year I received a phone call from a customer wanting to purchase a set of tires. We did not stock his brand but I told him no problem and I would order the tires from an outside vendor. He requested the tires be installed on the following Saturday and I assured him That this was no problem.

On friday the 18th the customer called me and asked if his tires were in? I told him they were indead in and was expecting him in the next morning as planned. He than stated that he was not coming in and to cancel the order. so I simply asked him why? His response was (Well I would tell you but it's really none of your G-- Damned Buisness!!!!

I resonded by saying that it was my buisness as I had ordered the tires from an outside vendor and that there would be freight charges and a restocking fee to return them. I then acked the customer if he would be paying for these charges??
He resonded by saying just cancel the order a------!!!

I responded by asking (Really---Who's the a-------- here me or you?

Leass than two weeks later I was fired from Tires Plus after nine Years of loyal service for using improper language with a customer. No write ups, no suspendtion, no warning.

I had done nothing to provoke this customer only what he had requested that I do. After all the thousands of customers I have helped kept and cared for I lost Nine Years of hard work for this one customer.

I took my car in because it was just turning over but not starting. So I called tires plus in my neighborhood and had it towed to them. When they looked at the car they told me it was a bad fuel pump,It came out to be 1060.00 dollars for the whole job to be done , now this included a list of other things that also they say needed to be replaced. I dropped the car off on 1026?5 - they fixed the car and gave it back to me on 1028?5.

I dove the car from the 28th to the wensday 112?5 when I started smelling alot of gas fumes, I looked under the car and saw gas leaking from the top of my gas tank and called tires plus they told me to bring the car in although that paticular day they had no one to fix the problem with my car until thursday so in good faith I brought back the vehichile that night and dropped it off ,now it was fuming since I picked it up and it just got worse and worse and when I put a half tank of gas in it started leaking bad and that is when I knew it was a dangerouse situation. In good faith I left the car to be fixed by tires plus ,it took them until the 4th to fix my car.

Becuase I had to arrange a ride I could not pick it up until Saturday morning. The car seemed to be fixed and on 117?5 it stalled out on the corner of kennedy and henderson in Tampa when I looked under neith my car gas was leaking out everywhere and the car would not run.I called the manager chuck and consumer affaiirs though their company.When I talked to chuck after talking to consumer affairs I wanted a full refund for having to send my car back to them once agian because they improperly put it together.In my conversation with chuck he said that he would erase all of it and I took that as him letting me know that he was refunding my money.

When I picked my car up they dinied my refund and told me to call consumer affairs again in the morning and talk to chuck once more to see if he will do anything about it and good luck...Never the less my car had no gas leak to begin with and the repaire job for 1060.00 should have been done right the first time.

I took my car to Tires Plus on 08/20/2005. My car (a '99 Ford Escort) was jerking when shifting gears and the check engine light would go on and off. My brakes were also making a grinding noise, and I needed an oil change. I dropped my car off at 7:30am. I received a call from Tires Plus around 3:30pm. They said that my air control valve was going out which was causing the jerking. I also needed new brake pads and and some type of "glazing" was causing the grinding noise that I was hearing.

I authorized them to make the repairs, and returned to pick up my car at 5:30pm. I paid $414.24 for the repairs. One hour after leaving the shop, my car jerked and the check engine light came back on. I returned to the shop the following Saturday (8/27/2005) and told them about my problem. After checking the car out, they said it was my ECG hose and was not related to my previous problem. They said they fixed it with no charge to me. The next day my check engine light came back on. The car has continued to jerk since the first repair date. I have also noticed that my brakes are continuing to make the grinding noise Tires Plus so-called repaired. I work 12 hour days and do not have time to keep taking my car back. I think if you pay a car shop $414.24 to repair a problem, the problem should be resolved. I believe that the only thing those service men did was make my check engine light go off.

I know that that is not worth $414.24. If they could not properly repair my car(or just didn't want to), they could have said so and I would have taken it somewhere that wanted to make the repairs. I believe that is only fair that I be refunded the $414.24 minus the price of my oil change (if they even did that), so that I can take my car to a reputable shop to be repaired. I have the invoice from the first service date if you have any questions. I know that some time has passed between when I had my car serviced and now, but I first contacted the Better Business Bureau and got no response. A friend suggested I try consumer affairs. I think the only solution to this is to have another mechanic look at my car to prove that the services were not rendered.

I bought 4 tires on my chevy blazer, they were like 6 or 7 dollars cheaper than the surrounding respectable tire depots.Now what happened was when i would accelerate in speed above 65 mph, the whole car would shake like a wooden rollarcoaster, and my car was not shaking like that before they put on those tires.

Now i went back there two times and they basically just took them off and re-balanced them, and i still had the same problem, they made no notion like they would replace them etc.

So the third time i went back i talked to the manager, and he actually told me to go to firestone( the brand name of the tire's) and pay for a diagnostic and come back and if they are faulty they would replace them, they also tried to tell me something is wrong with my car, like i am going to let them WORK on my car,.. YA RIGHT BUDDY.So i am like wierdo, i bought them from you not firestone, why should i drive to firestone and pay them to diagnose my tires that is your responsiblity.

What i learnt is never buy tires from those small resellors who try to use the same colors and appearance as respectable stores like tire kingdom etc.What I learned from this is,BUY YOUR TIRES FROM GOOD YEAR OR a MANUFACTUROR, DO NOT BUY YOUR TIRES FROM THESE WIERDO STORES WHO APPEEAR TO BE BUYING DEFECTIVE TIRES FROM THEMANUFACTURORS AND THEN RESELLING THEM TO YOU, SAVING A FEW DOLLARS FOR DEFECTIVE TIRES FROM A RESELLOR IS NOT WORTH IT.

In December of 06 I began to notice that my 110K mi ford explorer did not cool off. I took my car to the Tampa tires plus location and paid $1000 to repair my AC. The next week my belt began to squeak really loud when I turned on my AC so I took it back and they replaced the belt because it had worn because they did not tighten it enough. Two weeks latter after parking I took the keys out of the ignition, but the fan for the AC kept running.

I was at that time in Melbourne, FL and so I took my car to tires plus to see if there was a problem with the job they did in Tampa. They told me I needed a new resistor and it would cost $60 so I said fine. Latter that evening when I went to pick the car up they said they got the wrong part and to bring it in the next day. I had them disconnect the wire so the battery wouldn't run over night. The next morning I took the car to them and had a mechanic drop me off to work. I told the manager that I needed my car back by 3pm and told him to call me when he was done, and he said that was ok. Well when 4pm came around and no one called so I had to call.

Another manager picked up the phone and said yes your car is ready, it cost $180. I said no, you said the day earlier it was $60, and we went back in forth and he said he couldnt get anyone to pick me up and that if I wanted he would take the part out in a nasty rude way. I said no don't take it out and demanded someone pick me up. Well when we got back to the shop we noticed that the head lamp had burned out on the right head lamp and I had them put one in. It wasn't the head lamp they said because it would work on high beams but not low beams. I said well I never had that problem before I brought it here. They said to bring it in tomorrow and they would check it out.

What could I do, so I brought in the next day and they said it would be $800 to repair it. They said it was a wiring harness. I said forget it and asked the mechanic what if you make a jumper wire from the one head lamp to the other and he said I tried that and burned on of your relays but I replaced it, ohhhh I said as though thinking all the work they do and they dont tell the customer like burning out my relay. When I drove home I noticed that fan would turn off and on now but something that worked before also broke. The fan speed adjuster. I didn't want anything else to do with the Melbourne tires plus on 192 so I took it back to Tampa to have a look at it. They said they could not determine the problem and to take it to the dealer.

So I did and the dealer charged me $250 to tell me that I needed a AC control module and a light switch module which would cost about $900 and it was a good possibility that they could have broke it in the process of trying to fix my AC. I still have not done any work on it, but this past month it has been hot and I noticed that my AC was not pumping cold air so I took my car to tires plus, but this time off of Wickham to see what was up. I specifically signed off notify me with an estimate before you do any work. Well guess what they called me and said your cars done and it will be $37.

I asked why they would charge me; they said to do an AC check. I said I did an ac check with the dealer and 3 times with tires plus in December why would I want to pay for you to tell me that you don't know what the problem is and to take it to the dealer. He said I had them put some Freon in for you. So I replied they put in Freon in December. Then he got his buddy and asked him "bud" how much is it for a pound of Freon and his bud said $60. I said well how much did you put in then and they didn't say a thing. Well what do I do then, so I paid to get my keys back and now I want to do something about it.

4. They did I think fix the leak , probly still should get a differant rim,but now after they tell me my tire is ready they would not take the donut off my car and mount the real tire !

I had an air conditioning problem. (July, 2003). I have a copy of the bill. The charge was $778.00. About 2 weeks after I got it fixed, up to yesterday, June 22, 2004, I kept bringing it back, telling them it wasn't blowing as cold as it should have bee and one vent was blowing warm. They kept telling me nothing was wrong. When I brought it back yesterday, the A/C tech (I don't know his name) said I had a problem with the vent in the dashboard and it wasn't the A/C.

I took it to a Tires Plus on Powerline Rd., because the manager, Arend was transferred to this location. He worked on it for 2 days, said there were problems with the compressor which was never replaced, put in a new compress or for $186.50. I just picked it up. It seems okay. However, I am appalled at a total cost of $964.50 to fix the a/c. The Tires Plus in this complaint charged $300 labor, did nothing to correct the problem, and gave me some crap about it being a dashboard problem. Arend Ferwerda, the manger at Tires Plus at 6221 Powerline Rd., Ft. Lauderdale, Fl 33309 did help me. He was the manager at the Tires Plus on Commercial Blvd. when I initially went to fix my a/c and was relocated to the Powerline Rd. location earlier this year. He was very helpful, fixed the problem and only charged for the compressor.

My complaint is against the idiots on Commercial Blvd. They did not fix it right, did not do anything to correct the problem and charged an exhorbitant price. I want $350.00 back from this company. These people have no business working on cars,as they do not know what they are doing and charge way, way, too much, and do not stand behind their work. Please help. Thank you. I can provide copies of the bills if you require them.

I took my husband's Toyota Tacoma in a an oil change, tune up and have a fuel filter put on. We left the truck on 7-18-03 Friday and when we picked it up on Friday night it was running worse than when we bought it in. So on Saturday 7-19-03 we bought it back and they said it needed spark plug wires so it was there all day Saturday and at 5:00 they told us they could'nt get the wires so we left it overnight till Sunday 7-20-03. On Sunday we went at 3:00 to pick it up and the engine was shaking and it was worse than Saturday and we were charged $144.61. My husband was a mechanic for 15 years so he knows what he is talking about he is in poor health or he would have fixed it himself. Now we have spent $322.23 total in 3 days and it runs worse than when we bought it in. I will not spend anymore money there.

On Jan 14, 2003, my son took his Jeep in to Tires Plus to have a flat tire fixed. By the time they were through, he was told he needed new rear breakes because of some broken cable. He was showen some part that was broken off. He assumed he had no choice but to get it fixed right then and there. He was also told he needed new radiator fluid-his was not the right kind for winter weather. He did sign for the work to be done because he felt he had no choice-that the Jeep was not drivable because of the broken off part.

Later that afternoon, a person from Tires Plus called me looking for my son, who happened to be at work. This person told me that the Jeep had a leak in the radiator and that it would need a new radiator. I told him it did not leak before and NOT to put a new radiator on. He apparently did not like my answer and kept calling my son's cell phone at work until he got through to him. My son also told him not to put on a new radiator.

When we went to pick the Jeep up, my son asked to see where the leak was, and was told "It's not leaking right now." So for just wanting a tire fixed, he wound up paying $330.24 for rear break work. On Jan 20, 2003, the Jeep was taken to our regular mechanic for another reason, but was told about the findings of Tires Plus. Our mechanic found that the front breaks also needed repair, (which by the way did not cost any where near what it cost to have the rear breaks fixed at Tires Plus) and that the rear breaks that Tires Plus "fixed" were not adjusted adequetly. The work to readjust ths mistake was $55.00. He also could not see a leak in the radiator.

When Tire's Plus was confronted about the breaks the manager said the best they could do was to give my son a $55.00 in-store credit. A few days later we noticed that there was something leaking from the Jeep-radiator fluid! So on Feb. 4, 2003 our mechanic had to put in a new radiator-$219.14. On Feb. 10,2003 I approached Jim, the manager of Tires Plus and explained that before the Jeep was brought in to get a tire repaired, the radiator did NOT leak and after it was there it NEEDED to have a new one. He told me he would investigate and get back to me. By today, Feb 14, 2003, I had not heard from him, so I called. He said he still needed to talk to the person-"George" who did the work on the Jeep. On the bill for the work done on Jan 14, 2003 the name of the person listed as doing the work is "Jason." He also indicated that he was probably not going to do anything about reimbursment for the radiator.

I guess I feel that for just having to have a flat tire fixed we should not have had to go through all these other repairs that amounted to $604.65, not to mention the down time for the Jeep when it was in for these unexpected repairs. When I asked Jim why the radiator was even looked at when it was brought in for a flat tire, I was told they always look at everything when a vehicle is brought in. If that is the case, why didn't they notice that the front breaks also needed repair?

I feel like my son was taken advantage of because he lacks the knowledge of car repairs and he was made to feel that he had no choice but to get the rear breaks fixed right then and there. In actuality it could have waited and been done by our own mechanic. Then there is the issue of the radiator that was NOT leaking before being at Tires Plus, but needed a new one a few days later. What happened to it while it was there? And who should be resposible for it?

On February 1st, 2003, being lured by the cheap oil change promotion I had the misfortune of taking my Dodge Neon to Tires Plus located at 3543 Tamiami Trail Port Charlotte, FL33952 (store #05-22) for a rapid oil change. The inexperienced and incompetent operator used brutal force to pull the drain plug stripping all threads of the oil pan. With all threads of the oil pan badly damaged oil gushed out thus crippling the vehicle.

It was a deliberate attempt to bilk $400 to replace the oil pan, gasket and other components. It is the most flagrant and egregious act of swindling. It was the fault of so-called mechanic who pulled the drain plug and in the process severely damaged the threads and there was no reason to present me a repair estimate of $400. The shop supervisor used all the scare tactics to coerce me to carry out repairs to which I refused point blank. I made abundantly clear that I will not pay $400 for repairs because the oil pan was in a perfect condition without any leaks and was deliberately damaged to defraud me. The manager then reduced the charges to $350.

Being fed up by the boorish and rude behavior of the management I bought an oil stopper and 3 quarts of motor oil and drove to Palm Chrysler ( had to add oil twice to cover 5 miles) for repairs. The Chrysler dealership did the repairs for $237. I was informed by an experienced motor mechanic that oil pan threads are very strong and resilient and cant be damaged by a normal pull required to drain the oil. This further reinforces my claim that Tires Plus tried to defraud me by deliberately stripping the threads of the oil pan and then attempting to over charge me for repairs. There is an integrity problem at Tires Plus of Port Charlotte and the management has no concept of ethical behavior.

I filed a complaint with the head office of Tire Plus but have not had any response so far. Tires Plus ruined the oil pan and must accept the responsibility for the damage and reimburse me for the repair costs incurred.

My husband brought four tires to Tires Plus to replace the existing tires on our 1997 Jeep Grand Cherokee Laredo AWD. The tire tecnicion found that two of the tires my husband had brought had holes in them. The technision decided to leave two of the original tires on the rear an replace the tires on the front with two of the new tires without the holes. The tires on the front were size 235 and the rear tires are 225. The tech never stated any problems may occur nor hesitated putting on the two different size tires. That night the Jeep broke and the Chrysler dealership told me that the different tire size on a 4wd all the time vehicle was the cause of the problem.

On 12/22/01, my parents took their 1994 Toyota Camry to get it tuned up and have two front tires replaced. They ended up paying $1,544.00 for other services that were considered as preventive maintenance; i.e., parts that were probably not broken when my parents took the car in.

I suspect that the mechanics at Tires Plus did not explain the differences between preventive maintenance and necessary repairs to my parents and over-charged them for services/parts that were not really necessary. In addition, when I questioned the manager over the phone about the steep hourly labor rate ($86/hr) that was being charged, he told me that it was going to be expensive because of the number of mechanics that was required to work on the car.

As I understand from the Bureau of Automotives & by law, hourly rates are charged solely by hours, not by the number of mechanics required. (The labor cost for the repairs totalled $860.00) My parents drove the Camry from San Jose to Orange County (to visit me for the holidays) a week after the service at Tires Plus. When I drove the car, I noticed that it made a clanking noise on the front right side. The noise became more audible as time passed, so I decided to have the car diagnosed. Both Goodyear Tires & Toyota dealer told me that the struts on the Camry were bad, particulary the front right one. I was surprised to find out that Tires Plus did not tell my parents that the struts on the car were bad even after they had performed an alignment on it.

I feel that Tires Plus not only over-charged my parents for unnecessary services, but more importantly, neglected to inform them of the dangers of driving with impaired struts that could have had fatal consequences for my parents.

On April 20, 2001 at around 9:am in the morning i took my minivan to have the cooling system serviced which includes a drainage and filling of the radiator, pressure test cooling system, check of belts and hoses and adding up to two gallons of coolant.

My problem started when a sudden boom! was heard coming directly from the shop. I looked at the manager who happened to be talking on the phone at that moment when he turned his head on to the shop wondering what that loud noise was. It was my minivan that had appeared to have been dropped from the lift which then rolled down backwards onto the back of a BMW parked right behind my minivan, the manager went in to the shop to find out what had happend without even giving me a report or an explanation as to what had transpired he inmediately picked up the phone and called his superiors which took a considerable amount of time to get trought.

Meanwhile, the owner of the BMW was looking at me stranged nothing was been explained or moved all the sudden the manager directed his attention to the other driver and explained what to do never even looking at me in the eye to give me the same instructions i had to do all the asking as to what was going to happen next. he repplied get one stimate of the damages suggesting to taking it to one of the shops he knew in the area i asked for his insurance company name and he repplied "we are self insured".

I went on and called the police department to come and take a report since the manager was not been very sensitive to my frustration or even willing to render a report or even ask me if i had noticed any damages or offer to do a walk around on the minivan to check for damages there was another witness which had also being complaining about an incident he had also experienced in this shop. Unfortunately the police department had stated that no report was necessary if a crime was not commited. So i decided to have my minivan towed to my shop where they told me everything was in operable condition but could not tell if any substantial damage or side effects could later arise since they didnt'n know how high the minivan was dropped from other than the damages to the front hood paint and body dents on the driver side on to the back bumper of the van caused by the rollover and the mechanic denting it as a probable reaction of trying to stop it from continuing rolling backwards.

I came back that very same day to render an stimate by the same shop he had suggested, he then replied he wanted another stimate which infurirated me because he did not ask me for two stimates to begin with. but a week went by since i had to take an emergency trip due to a relative medical illness in another state, a week later i dropped off the second stimate, the manager then became very acusive implying that they were not going to pay for damages that were not done by their shop which caused me to be a little irritated and caused the situation to scalate to an argument i stated i was going to contact an attorney and consumer affairs if this case was not resolved in a prompt and professional manner he then proceeded to ingnor me and continue with his data entry on his computer as he said have a nice day mam.

Three weeks passed by which caused me to call the main company and and ask for the name of the person in charge of this type of incidents, i was transfered to a female voice mail box, there i explained what had happened assuring them that i was not been treated fairly and with respect by the manager of their store and that he was been very uncoaperative and not even apologetic of their negligence. two weeks went by and i still had not gotten a phone call from either one of this individuals so i decided to call the owner of the BMW and she repplied that she had been sent a check 3 weeks earlier for the damages to her vehicle and agreed to be my witness if needed. 4 days later which makes it today june 8, 2001 I called back the main company and asked for elliane, the person in charge of this cases, i asked her if she had any intentions of returning my phone call to resolve this matter since i had left a message on her voice mail two weeks prior, she then asked me to refresh her memory and tell her what happened i repplied by stating "you mean you still have not gotten my stimates for the damages inccured to my minivan?"

she then put me on hold for 4 1/2 minutes which lead me to beleave that she was speaking to the manager of the store where the incident occured she then returned by saying that the manager of the store said that he had to get an explanation from the mechanic before submitting any documents and that she will get back to me when the manager of the shop calls her back.

They performed unnecessary, expensive repairs on my car knowing that it had a blown head gasket and was totaled. Within 10 days of the repairs, it was undriveable.