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Leslie of Bronx NY (05/29/08)
we received a letter regarding a recall on the car. the headlights will blow out any given time. i have been getting the light bulbs changed since 12/07. i keep telling the company this keep happening and they keep saying i dont know and want to keep charging me 86.28 for light bulbs.they keep stressing to me i dont use them for my anything.
Mary of Adairsville GA (05/12/08)
Purchased a2007 Suzuki 4/19/07.Have taken this vehicle back to the dealership three times for various repairs.5/17/08 will be the fourth time,the dealership is 52 miles away so I have to take off work or go on a Saturday to get it there. The latest repair will be on the left rear hub assembly,it needs to be replaced.The left front had to be tightened previously. There are 23,000 miles on this vehicle and the rear tires are bald in the center of both rear tires. The front tires are cupped.Obviously there ia an alignment problem in the front and rear because a whole set of tires should not be this worn at 23,0000miles.The dealership stated that I will have to pay for the alignment,my vehicle is still under warranty.And they have told me it is safe to drive my vehicle although it needs a left rear hub.having been a mechanic for 20 years in the Marine Corps I know this is not safe. However they did not give me an alternative and I must drive to work.They do not care about my safety or about anyone else who might be hurt or killed if my left rear wheel flies off. I have spoken to the owner and all I have heard is we will try to work something out,that was aweek ago.This dealership is clearly unconcerned about service after the sale or customer safety.
Ramon of Ft Worth TX (04/16/08)
I purchased a 2004 Suzuki Verona on Jan,1,2007 and it is still covered under their seven year 100,000 mile waranty. I have had nothing but lies and stories told to me about this vehicle and how it is suppose to run. I have had it in the shop now six or seven times to have the engine repaired and the transmission repaired. They even said they replaced all the working parts in the top end of the motor and they replaced the short block, the whole lower end of the motor. But the engine still makes the same ticking and clanking noise in the top end and the rod bearing that was knocking is still knocking in the lower end of the engine. The last time I took it in I got the same story I got the first time I took it to a service department, they could not hear, feel, or see anything wrong. You need to be aware of the fact that over 10,432 people have filed complaints about their Suzuki Verona.
Sean of Ridgefield Park NJ (03/10/08)
I purchased a 2007 Suzuki SX4 and within 4000 miles of ownership the problems began. First the floor mat holder broke. Then the seat ripped and finally the catalytic converter went bad at 5000 miles. After getting the run around from the dealer who tied the vehicle up for weeks (total time) and didn't fix anything I had to get Suzuki involved. Even after that I ended up taking the vehicle to a different dealership to get problems resolved. Suzuki seemed to not be able to resolve the issue within a short amount of time. Furthermore the gas mileage stated on the window is no where near what they say.
Doreen of Monroe NC (02/12/08)
We purchased a new car 2007 Suzuki Reno on July 10, 2007. Our car payment is 458.00 per month. We need a new car at that time because our other car was shot. We had just finished paying that car off. We were so appauled to find out that our actual car payment is $158.00 per month and the interest payment is $300.00 per month!! Is there anything that we can do about this?
Timothy of Trafford PA (12/13/06)
The clutch on my 2003 Grand Vitara needed to be replaced after 30+ K miles. I have had many vehicles with manual transmissions and have never had any wear out anywhere close to as fast as this one did. Despite all the hoopla over their 7 year, 100,000 mile powertrain warranty and an indication that this was highly unusual Suzuki refused to stand behind their product.
I was out $850 for a vehicle whose 3 year warranty had not yet expired much less its vaunted 7 year warranty.
Phyllis of Baldwin NY (08/01/06)
My Suzuki auto, purchased in 8/03 needs a repair of an alternator which should be covered by the manufacturer's 3 year/36,000mile warranty. Apparently when I purchased the car, this documentation was not submitted to Suzuki corporate therefore, they want me to pay $900.00 to have the car repaired. Also, I had to have the car towed and rented a car. Both of these should also be covered by the warranty that they do not see in their system.
I have faxed the documentation of the bill, the extended warranty (which they also claim does not show in their system) in order to prove that I am still under warranty but was told by Orlando (a customer svc. rep. who is rude) that it could take them days to look into this.
Cheryl of Saint Petersburg FL (07/21/06)
Suzuki is aware of latent defects concerning timing chain cover seals that leak oil and will worsen over time which will impact the value of the car. It is documented that the leaks occur with Suzuki Grand Vitaras from 1999-2001. My Grand Vitara is one of those cars (year and VIN#) with the latent defect. I took it to an authorized Suzuki mechanic as required, but they never informed me that Suzuki was aware of the problem. After further research on my part did Suzuki Corporation acknowledge they knew of the latent defect. This is NOT a warrenty issue as Suzuki proclaims. This is a latent defect well documented and known to Suzuki Corporation.
The car was leaking oil impacting the resale value of the car. Over time, creating additional problems in the performance of the car.
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