Suzuki

Power Steering failure: I am writing this in hopes that no one else gets taken advantage of by Milford Chrysler/Suzuki in PA. I purchased a vehicle from these people about 8 months ago. It was a 2007 SX7 Suzuki. After having it for a couple of weeks, I noticed some minor issues with it. The tail light was cracked, the strut for the lift gate in the back was missing, and I also noticed that it made a noise when turning. I brought these to the attention of the dealer and we scheduled an appointment where he fixed all the minor issues for no charge. That is what you would expect since you just bought the car (all except the noise while turning). This noise they said was made by the power steering unit. Then, they wrote down on their invoice something that is a little strange. They said that the power steering pump was, and I quote, "Operating as designed at this time." These statements seemed a little off to me since no car manufacturer "designs" an item to make noise as far as I know, but since Milford Suzuki of PA are the subject matter experts on cars. I believed them.

6 months later, the same part that was "operating as designed at this time" was no longer operating as designed - unless, of course, as designed meant almost causing an accident due to power steering failure. I took the Suzuki SX7 back to Milford Suzuki of PA and told them that the power steering had failed. They took the car into the shop and found an internal fault in the power steering pump. I would have expected that since they found an internal fault, they could repair it and that would be it. No such luck.

Milford Suzuki of PA recommended I change the power steering pump, the rack and flush the system. All told, total cost would be $1547. When I asked them about the fact that I had brought the car back to them right after purchasing it at Milford Suzuki of PA for a noise in the very unit that was now broken, I was told that was a different noise. To which I laughed and said of course it was. I asked them if they were going to repair it since even now it was only 6 months from when I bought it and there really is documentation that states the pump was making a noise from Milford Suzuki of PA. They said no way.

I then called Suzuki's customer relations in CA and explained what had happened. They in turn called the dealership. Suzuki customer relations told me Suzuki will not extend the warranty and that this part was not under warranty even when I bought it. They recommended I talk to Milford Suzuki of PA about what to do about this. I then find about by looking up Suzuki SX7 steering problems online that there are at least 40 other people with the same issue (power steering failure). It appears that there is a problem with the power steering in Suzukis that the corporation should know about since it can cause life threatening complications while driving. Neither Suzuki nor the Milford dealership has done anything to help me besides saying to give them $1500 to repair the car I bought from them 6 months ago for $16000. One would think that this issue would have been addressed by Suzuki, but nope. I warn everyone thinking about buying a Suzuki to read this and at least do research on the vehicle you're buying. I highly recommend you do not go to Milford Chrysler/Suzuki and buy anything.

Finally in February the 28th, I had an accident and I need a spare part. As usual, this is not available and for over three weeks now. Nobody is following up and nobody cares about a customer.

The headlights on my 2006 Grand Vitara constantly burn out. I have had the vehicle for almost two years and have had the front headlights replace five times. I took it back to the dealer the second time they burned out and they said they resolved the problems. Now they say it's unfortunate that my vehicle lights does burn out often. It is dangerous to drive at night. You don't know when the lights are going to burn out on you. The lights have been costly.

I bought my vehicle less than one year ago, which is still under warranty. I took the vehicle in for a noise on the right front passenger, "grinding" all the time. It is now my third time at the dealership, requesting it to be fixed. The company has had me replace everything possible underneath in which has not been covered under warranty. The vehicle is still not fixed and they cannot tell me the problem but also feel and hear the noise.

I am upset that my time off is limited without having a vehicle to get around for my errands on the days I do have because my car is sitting in the shop. I am contacting the news and putting a front page ad in the paper regarding this company if this does not get fixed. If they do not have the staff that knows how to fix the problem, then they should send it off and replace me with a spare car until they get it fixed. They are probably not going to be happy with me once I'm finish with them, but I spent too much money and expect results from them also.

Grand Vitra - I bought 60,000 mile tires and have had two of them replaced under 20,000. Now, they are all balled. My passenger airbag light is on and supposedly, they fixed it which I paid $120. It still is on. My headlights come on and go off at random. I have left messages several times with no return call. I'm getting very angry, please help me. Oh, and I bought this car there also.

While driving my car down a city street at 30-40 mph on a clear sunny day, airbags on both sides deployed. I pulled over, and there's not a scratch anywhere on outside of my vehicle. I contacted Suzuki and Travelers immediately on the same day. Insurance estimate came in at $6200. Suzuki dragged their feet in getting an engineer to look at (little under one month).

In the meantime, I researched airbag incidents for Suzuki online and found numerous incidents, all of which Suzuki claimed sensors said accident or rollover imminent. I could have told them that the sensors have to have a calculation error built in or be slight off on computations since they tell the airbags to deploy incorrectly.

Suzuki not only had horrible Customer Service hours but also horrible service in general. Resulting response is "We will not pay your insurance company back or reimburse you on your $1000.00 deductible and $222.00 rental." As a result, they in less than one month, destroyed 2.5 years in which they had been winning me over as a frequent buyer. Instead, I will never purchase another Suzuki and will warn everyone I know to stay away from doing business with this company. Everyone who has had the same experience, I hope will do the same. Vote with your voice and your bank account.

This is about the failure of pressure sensor on front right passenger seat. It's intermittent. PASS air bag disconnects when adult is sitting in seat.

I just bought my car. For 2 months, I found that a leaking of water on the driver place. For the 1st time, I take it for service. But after the service, I still found the same thing happen. Then, I still go for the second time, but the service didn't make a thing well. I'm angry with the person in-charge, who did not take responsible with it. I hope Suzuki will take action on it.

I bought my 2006 Suzuki Forenza brand new in Oct. of 2006. Within the first few weeks of owning it, several lights would flicker and dim. Also the sensor for the passenger air bag was never accurate. Within a few months, the car stopped shifting. Had it towed to the dealer to find out they closed and now the closest dealer was over and hour away at like 70 miles. It the car to the dealer to find out they had to replace something with the transmission and the alternator. Still after this, the sensor on the airbag in the passenger seats does not work after being looked at and fixed. In 2010, it was in the shop again for the same transmission problem except this time it wasn't covered by warranty and was claimed to be some censor out side of the power train, so $450 later, I had the lemon back.

Since then, I now have a car that started misfiring and blowing white smoke out the tail pipe out of no where (blow head gasket) really I'm not even to 70K miles yet and all this has gone wrong. Plus the car has was made so cheaply that the inside door handles constantly snap off and the middle console latch broke and the drive window regulator broke and that was when it was still fairly new. Oh did I mention when I bought this car in late 2006 it was driven much the first year. So it's not like this car has been driven to death. I will never by a product from Suzuki again!

I am the owner of a 2007 Suzuki Forenza with known issues with the transmission range switch. I am under 100,000 miles power train warranty, which the dealer claims is not covered. I have had this problem diagnosed numerous times, and part replaced twice, starting a year and a half after purchasing the car brand new off the lot, with 34 miles. So far, the dealer won't fix it. In fact, my dealer no longer exists, and I have to attempt to bring it to another dealer. I have done research, and found that many people have experienced this same issue. I have less than $4,000 left to pay on this car yet, I am spending hundreds monthly in repairs. Currently, there is no resolution.

I am from Alexandria, Egypt. I don't know if I'm sending my complaint to the right responsible person. If not please, send it to the right one or lead me to the one who can help me.

I have a Suzuki sx4 sedan , model 2008 but it registered in November 2009, covered only 21,000 km till now, so I still have a guarantee till November 2012. But your agent or dealer "Modern Motors Egypt" seems not to be appreciating and responsible of being a partner of an association like Suzuki. I have the following problems in my car:

After visiting the work shop "Modern Motors Egypt" in Alexandria 3 times complaining of weird loud sounds in the unpaved roads , they admitted that the part called (in Arabic) "Skatra" is bad and needs to be fixed. As of my little experience, I told them it won't solve my problem and it has to be the whole part removed but they again refused to change it. And of course, the sounds were never gone and the problem still occurs. Then, finally they agreed to change the whole bad parts as I said from the beginning, but I, the consumer, had to pay the part of price and Modern Motors pays the rest which I refused it totally and angrily complained to Modern Motors Cairo, main head office. Finally, I got an approval that I won't bear anything "which is within my rights because my car is still in guarantee as I explained before.

Finally they ordered the spare parts from Japan. Do you know what?! That was in September 2011! And up till now, my car is not good; I'm suffering very bad conditions, wondering if they really ordered these spare parts? When? Why is there delay?

I have a problem at the driver seat. It's not attached properly and shaky. I think the problem is in the 2 passages attached on the car's floor which the seat goes forward and backwards through them, and again they claimed that nothing is wrong and I'm just imagining it!

I have problems at the fuel tank. When I brake, I can hear and feel the fuel shaking in tank. Is that normal? Besides, when I fully load the tank, the pointer takes about 30 minutes to point at the F mark and that is not normal.

The cigarette lighter is not working.

I didn't go yet to the work shop about the last two complaints but I know that they will negatively react and I have to complain to Cairo head office then, and that shall take a month! I'm quite busy since I work in a multinational petroleum co. "Elab" in the marketing dept. I'm really astonished at that kind of service since I work in the marketing field, and that definitely is not helping Suzuki, since the Egyptians adore the Japanese products/cars.

Note that the reception staff of Modern Motors Alexandria are really, really, really unprofessional employees, in addition to the head manager. He treats the customers in a very bad way!

2011 Kizashi. At 15000 km service technician replaced the cabin filter. The cost is $125.00 for a 8"x8" paper filter. Suzuki Canada confirmed that is the MSRP for that part. This is a rip-off.

I went to go trade in my 2010 Suzuki Kizashi GTS 6-speed because I am unhappy about the car as a whole. The car has dropped 13,000 dollars in less than 2 years. If this car has this many awards and "supposed" to be so great, why is this happening to buyers? I also went to go replace my inner door card for the rear door and it's a ridiculous 400 dollars for a door card. If the car is not worth it, the parts department needs to adjust their prices! I'm stuck with this car now because I can't afford to pay the difference of what I owe, even though I have made all my payments on time!

On December 26, 2011, I had noticed a loose plastic strip of molding on the passenger side of my 2009 Suzuki SX4. It could have been there awhile as I rarely notice that side. On 12/27/11, I called Crown Suzuki (727-527-7151) in St. Petersburg. Per Cliff, I was one day past my three-year bumper-to-bumper coverage and I should call Suzuki-Brea, CA (800-934-0934). I called Brea and got a recorded message that C/S is closed until January 3, 2012. I searched the web pages for email contacts and all I found was an email address that said Webmaster only. All others said, contact your local dealer which I had already done. I felt like I was getting the runaround!

I had bought my SX4 in late 2008 at Firkins Suzuki, Bradenton, FL, four miles from my home. A year or so later, I learned that Firkins no longer did Suzuki, that I needed to deal with Boast Suzuki. A year or so after that I learned that Boast had ended its deal with Suzuki and my choice of dealers were both at least 25 miles from my home - a hardship for a 75 year-old with medical limitations.

The airbag/seat belt tensioner light came on my 2006 Grand Vitara. After checking the manual it said to take the car the nearest dealer immediately. The dealer said I must make appointment. Week later they said the cost would be $1300.00 to replace a bad part. I asked if they replace many of these, they said yes. I think this should be replaced free because of bad part. They told me the warranty had expired. So now I am driving an unsafe vehicle. No help from above Suzuki of Brea, California. Also, the dealer charged me $25.00 to find the problem.

I have always brought my car to the Suzuki Dealership in Sulfur,La. or Houston to get it fixed. I am having trouble with them to fix my car. They will not honor their warranty. I have always taken care of my car and I want Suzuki to fix my vehicle and stop giving me the run around.

I purchased two brand new 2008 vehicles in December 2007. One of the vehicles broke down. The dealer I bought the car from is now out of business, as well as the other local dealer in my area. The one dealer is located 45 minutes away and I can't see my vehicle for at least 2 months. I called Suzuki and they want me to tow the vehicle to a dealership in NJ, CT or PA which means another $300-$500 in towing on top of the $200 I already paid.

To see if it is an issue covered under the warranty, I have tried calling their corporate office and they just keep routing me back to the same customer service person to tell me how sorry they are, and there is nothing more they can do.

I am now paying to have the car fixed out of pocket at a cost of $1200.00 for an issue the dealer supposedly fixed (replacing timing chain) in 09/10. The extended warranty might as well be toilet paper. I will never recommend this brand to anyone! Worst part, I still have another Suzuki vehicle that, God forbid, if it breaks down, will also have a worthless warranty. I spent over $55000.00 between the two vehicles and extended warranties, and for what?

I purchased Access 125, from Suzuki authorized dealer Sree Sai two wheelers pvt. Ltd (Location - Teen Hath Naka, Thane(W)) on 23/06/2011. I have given bike for first servicing on 27/08/2011 at its service center located at Louiswadi Thane(W). I have also asked them to check and repair the battery (Make -Exide) as same was causing problems during start. I received my bike after serving on 29/08/2011. Immediately I notified at service center that the battery problem has still not been corrected. So I had submitted battery at service center, however no receipt was handed over to me even after my insistence. They informed me that it was not necessary and asked to me call me on 10th Sept, 2011 for the status of battery.

I checked for status twice after 10th Sept, 2011, but only got reply that they will call me as soon as they get the battery. I have still not received the repaired battery till date. This is really frustrating. After that, I had again given my bike for servicing on 12/11/2011, and again complained for non receipt of battery. Now they say that they need to check with Exide about the battery and asked me to call on 14/11/2011. Once again I called them on 14/11/2011 & 15/11/2011, but no response yet. I am getting no support from the service center and no status of the repaired battery. Please help.

I purchased a new Suzuki SX4, 6 Speed Manual Transmission vehicle approximately 1 year ago, from Bobb Suzuki, in Columbus, Ohio. My vehicle has been in for service 4 separate times, all within 16,400 miles for the same issue. It will not go into reverse. The dealership has attempted to fix the matter every time, and also put in a new transmission at approximately 6000 miles, but to no avail. I do not feel safe in this vehicle, and it has caused me to take days off work to take the vehicle in for repairs.

I feel that due to the fact that my vehicle fits all of the guidelines for the Ohio Revised Code that pertains to the "Lemon Law", I would like to pursue this matter further. I feel unsafe in this vehicle, and do not want to drive it long distances because of it. I would like to get final restitution with my vehicle, whether they purchase it back or I purchase another vehicle. Thank you.

I purchased my Suzuki SX4 in April 2008 from a dealer here in Plattsburgh, NY. The car seemed to be well made for the price. And the car had a decent safety rating, had good gas mileage, and was AWD. It seemed like everything we needed in a car. The dealer sold a good story. I wish I would have done some research on Suzuki before I made this purchase. After completing the paperwork, I drove the car home with a smile. This was the first brand new car I have ever owned and was looking forward to driving it. I parked the car that night with 30 miles on it. The next morning, I woke up to find my mirrors had shorted and caused them to split. I called the dealer first thing in the morning. They told me to drop it off and they would fix it, no problem. I did and they had the car back to me that day. Then next morning, the heated mirrors did not work. But I figured that it was not a big deal since I had dealt with worse in my previous cars, so I did not mention it.

The car drove well for all of 2008 and 2009. But then in 2010, when I went to get the car inspected, I was informed that the wheel barring in the driver side rear needed to be replaced. And because the wheel barring had gone bad, it caused one tire to wear more than the other. So, my tires would need to be replaced. I ended up paying for 2 rear tires and they fixed the wheel baring. The bearing had to be ordered so I was out a car for 2 days. I asked for a rental car and was told no.

I was pretty unhappy, but I let it slide because they were fixing the bearing. Then, not 2 weeks later, we started to hear a really weird noise coming from the front end of the car. So, I brought it back in and it turned out that the CV joint had fallen apart. So, that needed to be replaced. Again, I was without my car for 2 days and they would not pay for a rental. Then about 6 months later, I started hearing a really weird clanking noise in the center of the car. So, I brought it back in and it turned out that the whole drive shaft needed to be replaced. This was going to be a week without my car. I asked for a rental and was told no. At this point, I was furious.

I called Suzuki Direct and got quite possibly the worst customer service in my life. The lady I spoke to was horribly rude. She said that basically I was out of luck, because I had a payment on my car and there was nothing they could do for me other than fix the car. I have worked for a call center for 8 years and I have been trained by my customers on how a CSR is supposed to act. This lady was rude and mean. So, I told her that Suzuki cars were a piece of junk and that I would never buy another one. It turned out that may have gotten someone's attention because the next day, I got a call from the dealer offering me a rental for the week.

Things seemed to be going good until I just recently had to get the car inspected again. Guess what? It needs a new wheel bearing and a tie rod. They will replace the wheel bearing at no cost but they want $300.00 to replace the tie rod. I told them that they could keep the tie rod and I would get the car fixed somewhere else. I called Suzuki Direct and told them that if I did not get some kind of compensation, then I would be posting all over the internet about what a horrible car they make. I was told that it was my choice and that I was out of luck. I have had it with the customer service that this company offers. They have no business, even making cars. They are cheap to buy but expensive to own. Their customer service is the worst and must not want a repeat customer. Please stay away and think twice about purchasing their products.

On April 23, 2007, we purchased a 2007 Suzuki SX 4 from Johnny's Suzuki in Summerville, SC. Until early July 2010, we had no complaints. Then, there was knocking side in engine, which turned out to be the lifter and rocker arms went out on the engine. The engine was replaced under warranty. Late July 2010, the cooling system went out and we had to pay $680.00 to have it repaired in order to have air conditioning in Charleston, SC heat. August 2010, the airbag sensor went out in the passenger seat. The dealership wanted ton of money to fix that. I said a few choice words and left. I called NTSB, then Suzuki Corp. in Brea, CA and demanded it be fixed as it was a safety issue and they did, at no charge. The steering system was replaced as goodwill gesture from the dealership.

On October 23, 2011, the airbag sensor light came on for the driver's side airbag. I contacted the dealership and for $75.00, they can look at it. I said no. I contacted NTSB for this issue and Suzuki Corp. in Brea, CA. The CSR told me that there was nothing they could do for me since I had no intention of owning another Suzuki. Also, they told me that I should not drive the vehicle as the airbag may not work. I'm currently exploring all options and telling everyone I know not to ever buy a Suzuki a.k.a POS.

I've been having a couple of problems on my car since the day that I bought it. I have pointed out the problem during the 1st & 2nd service but until now, the problem exists. All the while, the servicemen from the Platinum Service Center thought that they fixed it, and the last response was unsatisfactory for me. So I raised the complaint to Suzuki Kuala Lumpur Customer Complaint Department, attended by a girl named by Herni. But up until now, no proper response was given to me.

The 2 problems on my car is listed below.

2) A burning smell goes inside the car while driving at a speed of 120 km/h.

PS: The main reason I chose this car is it was designed in Japan and I believe that the service quality should be tip-top but now, I regret choosing this car.

On 10/04/2011, I was traveling with my pregnant sister and a friend in my 2008 Suzuki XL-7, when I made a left turn and my steering wheel stuck and would not return to center and caused us to make an unintended U- turn striking a utility pole causing extensive damage to the vehicle. To our astonishment there were no airbags deployments to protect us from injury. My dad is an ASE master technician with 35yrs experience and he stated that it appeared to him that the steering gear had stuck in position causing the accident and due to the area and extent of the damage, the airbag system should have deployed to protect the occupants. We are contacting a lawyer for product liability suit.

I will try to sum this up. I purchased my car from a South Carolina dealer in 2007. By 2008, this dealership experienced a lawsuit and went out of business. I reside in Charlotte NC, and the there's only 1 Suzuki dealer in Charlotte.

First, I had a knocking sound that seemed to be coming from the rear of the car within a year of purchase, and my lumbar support handle broke. They fixed that and changed out some struts.

The knocking sound was still around after the strut repair in 2008 or 2009, so I took it in again and of course they couldn't find anything. In 2010, I had new set of tires put on my car and the tire guy referred me to Firestone to get a wheel alignment. Firestone advised I needed new struts. Of course, I took it back to the Planet Suzuki dealer because I remembered they'd replaced struts already. They kept my car most of the day and claimed they replaced my struts. By this time my warranty had just expired, but Perry advised he'd doctor up some miles to get it covered under warranty. I didn't see why he would have had to do so if they'd fix the struts to begin with, but that was the verbal agreement and by that time, my car actually didn't have lots of miles on it because I've always worked near my home. Well of course the knocking sound hasn't gone away, and he tried to tell me it was because of the gas I was putting in the car. He also tried to tell me the struts were like that because of the new tires, because I got the alternate size because the dealer is the only place to find this odd ** 15 tire size that are extremely overpriced. The tire guy and Firestone reps told me that the tire size I have is fine. So I told the Suzuki dealer to stop trying to put this on the tires and fix my car, as I've brought it in numerous times for different things. Oh and I forgot to mention that one time, when I brought it in for the knocking, they actually tried to tell me it the was the license plate taped it down. How stupid is that, or should I say, how stupid they think I was. I truly feel that they were mishandling me because I'm a woman. I emailed Perry after the supposed final repairs of the struts that they still felt like it's the same, and he gave me a very nasty response. I also emailed Suzuki direct with no assistance, as they stated they wouldn't handle this matter, and I don't think that's fair.

Not to mention the paint chipping from door handles, which I've found numerous other review complaints on many different sites.

I still have my car and I just want it fixed correctly. I feel like they were avoiding fixing my car correctly for some reason and I don't understand why. I feel I was being dealt with in a certain way because I'm a woman. I also feel the representative from their company showed poor customer service with his email response, as he told me to go elsewhere if I didn't care for their service because I threatened to complain. Dealerships shouldn't be able to get away with that type of service or treatment. I just want my car repaired correctly!

I hope this receives the attention it deserves so something can be done about this dealership.

I paid cash for a Suzuki Equator for my wife. It has less than 10,000 miles on it. After delivery, we noticed that Jeff Field's Suzuki had replaced the logo on the tailgate and left a drilled hole exposed. This has lead to water accumulating in the tailgate.

Shortly after this, an area of approximately 8"x4" in the bed of the truck had paint beginning to peel. We contacted the dealer and they stated they could do nothing without their regional representative seeing it. We have never been able to get to see the regional representative in order to get the solution. The dealership service department did send pictures.

We have now relocated to Springfield, MO and contacted the local dealership. They told us we would be contacted by the regional representative from this area some months ago. We are still waiting. This is a great vehicle but customer follow-up is extremely poor. The warranty is running and I do not want to resort to judicial review of the matter. But Suzuki's non-responsiveness may force me to do so.

We had purchased an extended warranty Platinum Protection Plan. When we needed a repair done, my wife had to call the warranty company to get the authorization number. The warranty company could not believe that she had to do this as the service department was under the terms of the contract and were obliged to do this.

The service representative told my wife he did not want to "get involved with the insurance company" and we were "lucky to get 100,000 km out of our Vitara," then told my son that's why he drives a Toyota. He also refused to make the arrangement to have a hire car sent to the dealership for my wife because "that's up to you, I don't want anything to do with that either."

We like the vehicle but due to the customer service shown by this dealer, we will not buy another Suzuki.

Bought a XL7 Suzuki and at 23,000 miles, I had to have the rack and pinion steering replaced due to excessive high-pitched whirring in the steering wheel. It was under warranty but a year and a few months later the whirring has returned. Suzuki won't cover the obvious defect because they say the warranty has lapsed, so they want $1100 to repair. Then at 42,000 miles, I had to have a new transmission replaced. It was under warranty. Their product is cheap, dangerous and pure crap.

I purchased a Suzuki Alto from Suzuki Defence Motors on the month of August 2008. Unfortunately, it has fallen short of my expectations. All the four doors were corroding rapidly in less than two years. And the Suzuki Defence Motors did not repair it free of cost as they were supposed to.

Anyway, I got the four doors repaired by them by paying Rs. 11000 and they assured me that time they will use epoxy paint on the inner base. Invoice no. 10/03843, invoice date 31/08/2010.

The doors are again corroding rapidly. I visited the Suzuki Defence Motors Karachi four times for my grievance but no positive response. First time they took the photograph and said they will contact me. It was almost two weeks since my first visit and still no answer from them.

The supervisor and work manager think I am a joker that every time I visited, they told the same--that they will contact me after consulting the high-ups.

Furthermore, please note that the repair work was not done honestly and with responsibility as I noticed when I had to open the door for power window repair, some welding particles accumulated from repairs and are still inside and the paint work was done without having it cleaned perfectly. When I bought this car to the same Suzuki Defence Motors, I also paid extra to have the underside of the car bottom plate painted as it was advised by them. Now tell me, who cares more for perfection?

The bottom line is, Suzuki Motors have poor quality work and service.

I have a Suzuki Cultus car SF410 VXR CNG (with engine number PKF552327 and chassis number SF410PK459203), which was purchased from Pak Suzuki Motors Company, Karachi through Canteen Stores Department (CSD), Rawalpindi Cantt on 27.04.2011. Its first inspection was carried out by Suzuki Lyallpur Motors, Faisalabad and they stated that the engine head and timing belt, as well as the other parts of the new brand Cultus car are not genuine, and that these are already opened and also without screw. Sir, it is very strange that a new brand car has no genuine parts. However, when the car was unloaded on CSD, Rawalpindi, the very next day, I have received the car; and I have not taken the car on any workshop.

So, the replacement of new parts is not what I would have imagined, whether this happened during assembling of the car or otherwise. I have lodged a written complaint before CSD, Rawalpindi and also requested the Suzuki company, Japan for the replacement of the head engine and timing belt, and other repairable parts (and also requested that the matter be taken seriously); and replace old parts with genuine parts and a sealed engine. Sir, I am much tensed as I have paid an amount for a new brand car and have received second-hand car parts. So, please direct Pak Motor Company, Karachi to help and replace the sealed engine and other parts, as they cheated me with a defective car. An early response will be highly appreciated.

I purchased a 2008 Suzuki Grand Vitara about 2 years ago. The car died to a battery issue the other day. I went to replace the battery and the terminal broke. I could not find one at a auto parts store. I called the dealer and was told that I had to replace the whole wiring harness at a cost of $960.00. That is a cost that is definately a design to rip off the consumer. I talked to the dealer and Suzuki USA and was told thats the way it is.

I bought a 2011 suzuki kizashi 3 days ago and I am upset with the paint. It was a demo car with 4700 miles on it. As I was getting ready to get in it and leave I decided to do a final inspection and noticed paint chips all over the hood and front bumper, mirrors, and even some on the sides. The salesman tried to convince me that it was bugs. I purchased a demo car with a few miles but did not expect to have the paint chips already. After reading forums I have noticed it is a problem with the paint. The dealership promised to fix the chips and buff it out afterwards but I truly believe that it is just a temporary fix to a problem that suzuki is not wanting to admit to.... I am going to contact suzuki and I hope that everyone else with the same problem will do the same.......

I bought a 2007 Suzuki Grand Vitara and 6 months later I returned due to the fact I had an alignment problem. During the purchase, they performed an alignment and 2 tires and list of other things. Well back to the return visit, they said it was not a covered item and I would have to pay. I took the car to another shop, had 4 tires and an alignment for almost 500.00 dollars. I filed a complaint with the attorney general office and they were only willing to replace two tires, but I had already paid for the replacement.

Needless to say the following year I yet again had to put an alignment and 2 tires again. There is something wrong with this car, it's now 2011 and again I have to have an alignment and tires again. I tried to file with the lemon law but they can't help me because I paid out of my pocket. Please help me, this problem is just unsafe for my family and I can't afford to keep doing this every year and besides that I have never owned a car that you must put alignments on them every year.

I Pay 251 dollars every month just so I can hear a a rattling noise everyday every time I start the car. Before it was only in the morning, now it's all the time. I took it to the dealer 3 or four times, not sure, but I do know that they said it's normal for the car to have that rattling noise. I didn't buy the car like that nor do I abuse the car. I use it only for work and back, and some shopping here and there. I'm very angry with them. I'm paying for what? It sounds like **. I wish you can hear it .

I paid off my account in full 2 months early. After paying the account off in full, they sent my account to collections. It's been 2 years I've been fighting with these losers for my title. They will not talk to me about my account on phone and will not answer mailed letters.

My 08 xl7 has less than 39k miles. I when to open the driver's side rear door & the door handle came off in my hand. I could not believe this happen; car door handles are supposed to crush at the junk yard when they are recycled. I called Shortline Suzuki 7 was told to bring the SUV in & they would take a look at it. Got there, they looked & said they would call me back. Shortline called the next morning & said it was out of warranty & could offer no good will. I called Suzuki of America & they told me that the regional tech manager would be notified to take a look at it. About a week later no response. I called Shortline & they said it was declined by reg. tech. manager. I called Suzuki of America & they said the tech manager declined to repair the handle because it was out of warranty. Most people that I talked to agreed that this should have happened.

In the beginning, I would like to introduce myself to you, the owners of Messers Suzuki Japan. When I wanted to obtain a vehicle, the first thing that came in mind is a safe, stable, and a worldwide known brand in car motors. This brought me to a Japan production. From this point, I had limited choices, from which I have chosen Suzuki as it is a very well known brand for cars. Also, I know that Japanese total quality management module (Kaizen Module) focuses on customer satisfaction.

I have bought a Suzuki model Marotti', chassis no. **, man. year 2000, engine no. **. It was great with me and a satisfaction for my needs. Normally after a time of usage, I have faced some minor problems like white smoke coming out of the exhaust pipe of the car. In order to fix this problem, I refused to have my car checked by a normal mechanic. I chose a professional place which was your agency in Egypt (Modern Motor), "El Haykestep Services Station, on 3-8-2010 to test my car for maintenance.

From here my problem situation with your agency started as follows: First, they refused to check the car unless we should pay EGP 500 (USD 100). And this amount is non refundable in case I did not accept to complete the maintenance procedures. And if I completed the maintenance at their end, this amount would be deducted from the total fees. After 3 to 4 days, there was no response from their end. We called and asked about the car situation. The response was there were two choices.

First, the engine needs a full maintenance that will cost EGP 14000 (approx. USD 2500-3000). Or, the 2nd choice was to replace the engine by a used one costing EGP 5700 (approx. USD 1200). We didn't accept these choices. And we requested to reconnect the engine as it was without any fixing, also losing the non refundable fees (EGP 500 - USD 100). They refused, firmly claiming that while checking the engine, they broke some pieces and it is impossible to return it back as it was. And it is a must for me to choose between their two choices, either fixing the full engine or changing it totally.

As you can see from the above, this is a forbidden action to be taken from an agency of a multi-international worldwide known company. They are putting their clients between one of the two choices and refusing my request, which is totally my right as they have told from the first beginning. Finally, as a client, I am totally unsatisfied from your situation. I regret choosing Suzuki and not choosing Toyota or Mitsubishi from the first beginning, an action that would save me from all this hassle and my financial loss. I'm hoping that the above written statement would be clear to you. I'm waiting for your quick response to meet the satisfaction of one of your clients.

I have had my Suzuki xl7 for 5 years. I should have it paid in August. The car only has 77,000 miles and the motor just blew up on it. They cannot rebuild it. Although I have receipts where the oil was changed regularly, the Suzuki manufacturer will not honor my warranty that I bought extra when I purchased the car. I pay an additional 50 to 60 dollars a month for this warranty but they will not honor the warranty. They say that I have to pay them $8,100 for a new motor for my truck.

When I collected my vehicle on 25th at the time of taking my vehicle, I asked them about the standard-ness of the vehicle. Mr. Sham (service manager, Saboo Motors) told me that vehicle is very perfect. From now onwards, you won't get any problem in the future. After I checked it was okay at the time of receiving, next day I checked the break. I am again skidding on the main road. There is no road grip for the break. I called him twice. His reply was "I am on the vehicle. I will call you later". Even I waited for 2 days. Again, I called to him. Again, his reply was "I am on ride. I will call you later". This reply is what I'm getting from the Saboo motors service manager. If this is the sort of the manager, then how can a common man can take vehicles from this type of showroom? If they got any problem, then who is responsible if we got any problem with our vehicle in the future?

After receiving my vehicle, I called him the next day. I asked for the break. He told break is okay as per our inspection. Even I went to another Hero Honda showroom and I test drive the Hero Honda extreme. The break was very nice, even I checked my friend extreme vehicle. Also, it was very fine break. Why mine is like this? Even I don't have any interest for taking Hero Honda vehicle also, but I want only Suzuki vehicle.

I like only Suzuki vehicle. Actually, I thought to take Zeus 125CC vehicle but I preferred GS150R for better performance. In any situation, for emergency purposes, we need the break first. Today, I found in my vehicle battery water is leaking and falling on the metal of the body on the left side of the vehicle. I want proper mileage in my vehicle. Immediately, I requested to the authorities to take necessary action on the Saboo motors as well as Suzuki company Pvt Ltd. Also, I want action immediately.

I requested the press to publish this matter immediately in the newspapers so that all customers can understand the Saboo motors cheating in the Hyderabad. I have complained about my vehicle. I got a call from Saboo motors Secunderabad and they told me to bring my vehicle to their service center on 21st. I have given my vehicle to them on the same day and I returned back later on.

I collected my vehicle on 25th in the same month and later on, I checked the break. It was very excellent for one day. Again, it is skidding and when I've taken my vehicle, they told me to test mileage and the test is with 100ml petrol. I drove with 70 speed. I got 3.5 mileage exactly and later on, the technician drove with 100ml petrol with the speed of 50. He got 4.9 overall. I got mileage for 1 liter 35 and he got 49. This is the vehicle status. I questioned them about the same matter. They told that if you go with the minimum speed, then only you will get proper mileage. Otherwise, you will get only 30. I questioned them.

getting only 25-30 millage. So what to do about this? Actually, I thought Suzuki bike is very excellent. Even my parents told me to take Hero Honda, but I prefer Suzuki because of Japan's technology. I thought this vehicle is very excellent. After I've taken this vehicle, I am suffering a lot with this. With the Suzuki company people, when I am having any problem, if I send any mail to the company, nobody is responding. Even I sent 10 times, but no reply from them.

This is the Suzuki company. If they are like this, who will prefer this company vehicles in the future? If proper response is there, then it is okay. Otherwise, this company is a waste. I am getting reply from Consumer Daddy (consumer forum) about my vehicle problem. They always get in touch with me for my vehicle. They are helping me, but I took the vehicle with rupees of 74 thousand from Suzuki company. They are not responding at all. If this is a sort of company policy, then who can take further vehicles in the market? This matter is known by everyone in the society. All are aware of this. Suzuki company is cheating the customers, no one can take the vehicles. Already, it has very much goodwill. Now they are losing it. I request you to take necessary action immediately for my vehicle to be perfect.

On 20/05/10, I bought, a Suzuki Access 125 from Natraj Bikes Auto Pvt.Ltd, located opposite Ajit Cinema, near telephone exchange, Old Delhi Gurgaon Road, Gurgaon-122001, Haryana. I am very disappointed, because of the service provided by your authorized dealer. I was using Enfield bikes for the past 10 years, and now purchased the best Suzuki bike of the year, keeping faith that Suzuki will give me the better experience than Enfield. At the time of purchase, the dealer committed that after submitting the required documents, the scooter registration, and other documents will be given to me in next two three days. All the documents, as desired by the distributor was submitted the same day, but after many false commitments and runaround for 20 days, the registration is not provided. Due to this I am unable to use this bike for past 20 days.

No reliable answers have been given by the dealer, and in fact, from the day of purchase of this vehicle, Mr. ** is absconding, and today, in the morning, I was informed that the documents are missing. On inquiring about the sales executive, I was informed that the person is on leave. That made an impression in my mind that the company is just focusing on the front end sale. After sales service or customer relations stand at the least. Last but not the least, the dealer does not even have a printer to provide a computerized bills/invoice.

They told me that the bills will be manual, and once the computer and the printer starts working, they will provide me with a computerized bill, delivered to my residential address, which is yet not done. I have a strong feeling that this dealer is a fraud, and the company simply promotes these fraudulent dealers only. I purchased this bike to add some good movement in my life, but after paying 47,000 Rs in cash, it became the worst experience of my life.

Now, I am requesting to resolve the problem with the authorities, to take this product back, and refund the my money. I look forward to hear from you, and to a resolution of this problem. I will wait for within the next 48 hours, before arranging for the matter to be corrected by a third party at your cost, or seeking help from Consumer Forum Agency or the Better Business Bureau. Please contact me at the below mentioned address, or by phone. Please treat this matter with urgency, and may I request you to please issue a complaint number to me, for me to be able to use it for all my follow up calls.

I have bought a Suzuki Swift Sport somewhere this year. But after one week, the car start having some noise from the dashboard. I have sent to Mofaz services center near Bandar Utama for a few times. They can't rectify where is the noise coming from and revert back to me that they have fix it. I'm so frustrated about this and I keep sending the car for repair at four times to fix the noise. I even left my car there for one day for inspection but yet the problem still hasn't been fixed. I'm totally disappointed with their service. I'm choosing Suzuki Swift Sport because it is a CBU car and I thought it should give me less problem but now it seems not. I regret that I chose Suzuki.

I was never advised to contact Suzuki Roadside assistance prior to, so they could dispatch a tow company for me since my vehicle is still under warranty.

I was advised by a worker at the Suzuki dealer in Prattville, Al to contact this tow company and now there is a balance that I cannot afford to pay. I am presently out of work and I had to pay one tow service already that I couldn't afford to pay. If I would have known, this issue could have been addressed properly. I contacted the claim department and was given no way to resolve this issue other than to pay the bill myself. No other options were given to me. If the vehicle is still under warranty, why couldn't Suzuki contact the tow company to take care of this balance.

I would appreciate some type of assistance and guidance on this matter. At this point, I have no way to resolve this issue as I do not have the funds to take care of this balance to the tow company. There is a balance of $85.00 and my vehicle is still with the dealer in Prattville, Al and I cannot pick up my vehicle without this balance being paid which means I am still without transportation.

On several occasions funds have been sent to be applied for balance reduction, not payments. Sometimes they were applied correctly. Many times they were and I would have to call to have a change made. This last time I was unsuccessful. I tried calling two different times. The first time I was placed on hold to speak to someone higher up the chain and could not wait because I was at work. I tried calling from home and once again was placed on hold waiting to speak to a supervisor. After 10 minutes I gave up. I am going to refinance the balance with a local bank to end the hassle.

I put in for a cancellation of my extended warranty last 12/10/09. I faxed my request to Jennifer since I had spoken to her on the phone regarding the cancellation. After a couple of weeks, I called to check the status and left her a message. There was no return call. On January 11, I totaled my vehicle. I contacted the lender and warranty company directly only to find out that my warranty still had not been cancelled. So I faxed the request directly to the warranty company for cancellation. The warranty company had explained that the refund would go to the dealership to be sent to the creditor. What a process.

I contacted the dealership regarding the refund on 02/04, 02/05, 02/08, 02/17, 02/19, and 02/26. I also left messages but was told that I would receive a call back. I never got one. I was told that they were just sending in my cancellation to the warranty company last 02/17/10! I told the rep that the coverage had been cancelled already and I was awaiting the refund. I then gave the rep the amounts that were to be refunded! I was told that she would get a check out 02/22 or 02/23/10.

I called back on 02/26/10 and the rep had been terminated and no one could tell me what was going on. I had to leave a message for the owner, who I had left messages for before with no response and who has her own hours. Must be after the dealer closes because every time I call, she is not in! This is delaying the remaining balance to be paid on my total loss. Not to mention that the longer it takes, the more interest I am charged!

We borrowed my mother-in-law's 2002 Suzuki XL7 tonight to go get groceries and a few things, and twice in a matter of two hours the accelerator stuck. The first occasion was as we were attempting to pass another vehicle on a 4 lane highway, it had to be literally 'floored' to even get up the hill and around the slow moving truck, but then when I let off the accelerator it just kept on going. I was of course stunned and didn't understand what was happening right away, but quickly enough realized what had happened, the pedal seemed somehow stuck down the whole way, so I stomped on it pretty good and it left go, finally coming back to its normal idle position.

Then, not even an hour later, I was attempting to back out of a parking spot and somehow, without me pressing on the gas pedal at all (my foot was on the brake but it was not fully depressed, just enough to switch from park to reverse) between park and reverse, the engine 'revved' to around 3500 rpms, which I didn't notice until I actually got it into reverse and it took off over half-throttle. Luckily, because I had my foot on the brake already, I was able to stop it from going very far in the crowded Walmart parking lot.

It was at that time I looked at the gauge and realized that it was again revving up and even when I tapped the accelerator, it revved slightly more and then settled again, but only back down to about 3500 rpms, until I actually put it back in park. Then it idle down. I've never had this happen before in any vehicle, and given all the Toyota recalls fresh in my memory already. Needless to say, I was quite worried about the safety of me and my my family (we had my 1 year old son in the back, too), and actually a bit angry about it.

It is definitely a safety hazard, whether it's particular to this vehicle (which I doubt) or is indeed a more common problem with this particular type of vehicle, it is down-right dangerous and I fear for my families safety when driving this hazard. Also, I might add that it didn't seem to be stuck on the floor mat really, and the floor mat looks to be the original one that came with it from the dealer. Something needs to be done to fix this problem asap before somebody gets hurt or worse!

i do owne a suzuki sx4 from 2007 and the problem i got with this car is the tire valve sensors.....twice i had the car serviced and when mechanic try to fill the tires the tip of the sensor valve easaly broke of....i am afraid to take car any place else do that such tire sensor cost around $100.00...suzuki could had done a better job on this sensors...complaint to suzuki and fell on deaf ears....ty

My headlights have been going out every three months since I bought the car in January 2007. It was a pain to go all the way to the dealer and wait for an hour just to change the bulb so now I'm a pro at this. My transmission had problems around 50,000 miles, one of the problems was covered under warranty because they had a recall. I was told "they put the wrong fluid in the trans when they made them". The other problem was a "rain sensor" in the transmission that was not covered by my warranty. After these repairs were made I discovered zwhile changing yet another bulb a bungee cord holding my radiator hose away from the transmission. Very angry at having to pay three hundred dollars for that rain sensor problem, I took the car back to the dealer and was told that they didn't put it there. The man then changed his story and said that maybe they just used it to hold stuff over. It is now October 2009 and I am driving around with another headlight out and I am fed up with this vehicle.

On August 31st 2009 I returned my Suzuki XL-7 Lease to Bill Seidle Suzuki dealer, where I originally got my 30 months lease on March 31st 2007. I returned to that dealership after contacting American Suzuki Financial Services (ASFS) and being advised to just leave the vehicle with them. On September 30th 2009 I got a letter from ASFS stating that I owe ASFS $1,351.41 for Disposition Fee ($350), Excess Mileage ($4.80) and Excess Wear ($908.20) plus $88.41 on taxes on the disposition, wear and mileage charges. Im not disputing the disposition charges or the excess mileage but Im definitely not happy with the wear charge of $908.

The main reason I dont agree with these charges is because in the inspection report, conducted by CGS, it states that these charges were from a previous repair that were supposedly not done properly. When I called ASFC and got in touch with Dell Brooks and Amanda Carla, who refused to provide me with their supervisor, they stated that the car was not repaired but those were standard charges. Dell even said that the car was already sold and that she will not reverse those charges.As I was told that those charges for excess wear were from a repair I had done at Tropical Chevrolet in Miami on October 2008 I went to that body shop and talked to the manager Joe G. He called Dell B at ASFS with me on speakerphone and witnessed how Dell once again said that the car was sold and that they didnt do any repairs on the car but that those charges were standard.

He argued with Dell that the amount of time and hours that are being billed for the worked that needed to be done was excessive to what she replied that the car was not repaired and those charges were standard. According to Joe G and John T, Allstate head inspector for body shop repairs, the car was fixed with all brand new original parts and it was fixed to meet perfect standards.I always paid all of my installments in time and I even paid the last installment even though I returned the car a month in advance. I have no problem paying the disposition fee or the excess mileage since I do feel responsible for those charges, but I refuse to pay for something that its not my fault. Especially if ASFS didnt do any repairs on the car as Ms B stated (Joe G can attest to that).

I called Dell back this morning and try to work something out with her and again she refused to give me her supervisors name or phone number. She also agreed to waive $365 out of the total invoice to what I havent refused but havent agreed either. Just because I dont want a reduction or a settlement on my account, I just want to pay for what its right.I can provide you with Joe G's telephone number, copies of all the repairs, invoice from ASFS, pictures, or any other paperwork need upon request.

My so owned a 2006 Suzuki GSX-R 600 motor cycle.On 07-22-2009 he had an accident.The frame welds broke off and killed my son.He was only 22years old.I need someone to help me,so this never happens to anyone else.Suzuki had a recall this year on the GSX-R 1000.The frames were breaking.

I am writing this on behalf of my sick father. He is currently undergoing chemotherapy and radiation for lung cancer and has a defibrillator for his heart.

My father purchased a Suzuki from Suzuki 112, in Medford, Long Island on July 20. He put money down and financed the rest.

Upon receiving the car and reviewing the paper work with the rest of his family, we all realized that his car which should have cost approximately $17,000 ended up being over $24,000 and that doesn't even include the interest from his financing (the grand total after 72 months of interest payments would be over $26,000). We saw in the paper work that the dealership had charged him $2000 for an extended warranty (without his knowledge and permission). After further review at a meeting on August 7 with the manager, Ron, we discovered that the dealer had also charged my father an additional $3000 for a supplemental insurance coverage policy.

We told the dealer that this was never discussed at the final signing (my father had no paperwork for any of this) and Ron hesitantly agreed to give the money back. But at the 30 day threshold, the insurance company told us that they hadn't received anything from the dealer. He never submitted the necessary paperwork to the insurance company to cancel the policy.

We called him over a dozen times and he never answered any of our calls. Finally today, August 21, we went into Suzuki 112 to confront Ron and find out whether he had any intention of returning my father's money. He said that he would not cancel the insurance policy and that if he were taken to court, he would win. He claims that he would return the $2000 for the extended warranty within two weeks, but he said the same thing two weeks ago.

I believe that none of the paperwork for the refund of the extended warranty has been submitted because after calling the company, Warrentech, they claim to have not received anything from the dealership.

As far as the supplemental insurance is concerned, we aren't even clear whether the dealership has submitted the necessary paperwork to provide my father with an actual policy. Given the unwillingness of Ron to provide us with any information we are attempting to independently verify these two points.

We have contacted Suzuki North America and they said that it's a "dealer" issue and there is nothing they can do. I just want my dad's money recovered so that he can get on with recovering his health. We fear that all this stress may be detrimental to him. Please, if there is anything you can help us with, we'd be so grateful.

I bought Suzuki bike two months ago "barnd new" GSR600A" and when I went to the dealer for services they told me there are some internal engine parts need to be changed, I am not very happy with that, I need a repalcment for my bike. Please contact me for details.

I purchased a 2006 Suzuki Forenza from the dealer and within a month of the purchase, the car experienced problems where the engine light kept coming on. Since then, I have moved to Tennessee where I have taken the car to 2 dealers to fix the problem more than 3 times, which is the maximum to claim the car as being a lemon. It was never fixed, so I filed some papers with Suzuki before the car reached 30k miles to see if I could get another car or my money back. They denied me the request saying that I did not give the dealer a chance to fix it even though I provided paperwork proving that I gave the dealer more than 3 chances to fix the problem. Now, the car is experiencing further problems and the engine light is on again. Please help.

I brought a 2008 Suzuki Forenza from them brand new. After having the car for 8 months and paying a loan of 370.28 dollars a month, which I still have another 5 years to pay, my check engine light came on. After already bringing the car in, they said it was a switch, which they replaced. But now, the engine light is back on and the car won't pick up and won't go over 80 mph. It's an inconvenience to bring it in again for them to tell me they cannot do anything. Again, when I bring the car in, they will just replace the switch, which is obviously not the problem. I have had the car for 8 months.

Car engine overheated and seized, despite being a new car with only 32,000ks on it, after towing it to their service center, I was told it happened because it had a faulty thermostat (which is a manufacturing defect) after refusing to fix it under warranty; I had to take them to court to get them to do it. They fixed it, but they did not put a new short engine in as agreed, but just reconditioned mine instead without even telling me. Now, we have to go back to court, because not only did they do this, but they want me to pay for the labor costs too!

Considering, I have been paying for the cost of a hire car for the entire 6 months that it has taken to get this far for them to try and get out of it. I don't think I should owe them a cent. Be warned that I am only 1 of many thousands of customers whose warranties have not been honored! The damage for me is money, approximately $5,000 in car hire and undue stress, I'm 20 weeks pregnant for heaven's sake.

Suzuki Motors Corporation Japan, I have bought a Suzuki xl-7 from an agent in Muscat Moosa Abdulrahman Hassan 4 years ago (in 2005). After 3 months from the date of purchasing, the car started having two problems: breaks and remote control for opening doors. Till now, the same problems continue without finding any solution. The agent keep promising me, but there's no hope. Lately, I discovered whenever sending the car for break (drums which makes very high sound) problem repairs, the agent sprays the break drums with WD40 to let the sound of breaks drum stop for few days, which is wrong and might cause an accident. This practice every month almost happening,

Two years ago, one of your technicians visited Oman and came with the agent's technician to my house in the same car, and they took it for repairs. He has agreed also that it is a manufacturer's defect, and he promised when he is going back to Japan, he will solve this problem and find solution for it. The agent kept agreeing and telling this is a manufacturing defect in this type of cars.

You know very well if this has happened in Japan or United States, you would already withdraw all cars from the market. I waited a lot, and this car must be changed or found solution for me. I am going to blame you and the agent, especially if I get involved in a bad accident due to breaks and what the agent is doing, as I believe you don't want an international manufacturer to lose name and reputation. So I'm requesting you take necessary action accordingly and immediately.

My car has been in the repair shop for over a month due to incompetence. In March 2009, my car had to have the head replaced. It was under warranty and when they did the work, they did not pull the engine nor did they change the oil or filter as was the procedure. They claimed that they didn't have to do that.

Well, one month later, I broke down and had to have the car towed back to Suzuki 112. It has been there ever since, first waiting for approval for a new engine, and now waiting for more repair work. It seems that they can't even install the new engine properly, had to work on the lifters, then the tensioners, and still waiting for more parts. They do not call with any information, but just keep telling me it will be ready this day, then the next day, etc.

There are injuries! Do we contact Susuki first? Police say we could suee them...is that right? Our daughter's car is totaled. All four in the car substained injuries. My daughter hit the sterring wheel, has an indent from that. No AIR BAGS DEPLOYED! All went to the hospital

While riding on inerstate 75 on sept. 30 after several attempts of taking a Gsxr Suzuki 1000 2006 to the dealership complaining about the front end shaking. they kept it both times to check out the problem but both times they failed to repair the problems. So one night while out riding the bike started to shake and eventually flip and wrecked putting me in Icu for a night four days in the hospital.

I couldnt walk for three months. I lost my state job as and officer and had to have a nurse come to my house for two hours everyday for three months to change my bandages. I eventually leran to walk again but I never returned to work.I am applying for disability as we speak because of my accident

my right shoulder is still dislocated and does not funtion properly both knees were sheared off the left is numb the rightis disfigured my left wrist is growing back because it was sheared off from me naturally trying to catch myself when I went down.

I contacted Suzuki because my 6 year old daughter got tangled in her seatbelt trying to get out. The seat belt retracted and squeezed her belly about to about 3 inches wide.It was a scary sight. The seatbelt locked and there was no way to get her out except to cut her free, luckilly I was at my house so I could quickly get some sisors to free her. I contacted suzuki to let them know about the safety hazzard and requested that they replace my seatbelt.

They completly blew it off and would do nothing about it. I even sent a picture to show how severe it was. Thet said my daughter was wearing her seatbelt incorectly, as if they was there. I was ther and she was wearing it coreecty. There is no reason this should have happened to my young daughter and ther I don't care attitude was just digusting. I'm ready to sell my car now and never buy Suzuki again.

I don't have the money to relace this seatbelt, and it is obviosly something I need with two kids in the back. This is of no concern to Suzuki. I have only owned the car scince November. my daughter only had a small bruise because I cut her free within a few minutes of trying to free her.

I've owned the car for 4 years and had to replace door handles 6 times.

It gets expensive! Also, there is the inconvenience of having to climb in a back door or the passenger door to slide over to the driver's seat until I can have the handle repaired again.

Late May 2008 we bought a Suzuki C50 motorcycle, due to $4.00 per gallon gasoline, it has been to 3 dealers 5 times for an engine vibration. The bike is unridable for more than a few minutes, the bike only has 950 miles on it and has been in the shop for about 3 months of the 9 months we have owned it. It has currently been in a shop in Jonesboro, Ar. for the past month, all I know at this point Sizuki USA refuses to let them repair it under warrenty.

Economic damage due to gasoline prices and the inability to ride the bike to work as planned

Purchases Suzuki in April 2006. Have had problems since but they apologize & things seem to get better for a short time. Have repeatedly had them work on air bag because they would only change the fuse or adjust a wire but lights kept coming on. Right before 2 year warranty was up we called to let them know lights were on again. Kept telling me as I was one who answered phone that it was okay but bring it in. Come to find out they were defective & had to be replaced. Have had to have seat belts replaced as recalled, also inside door handle. They mixed up our VIN for months & finally contacted us to let us know so we had to reregister it so for close to 6 months we drove a car that wasn't exactly legal.

A few months back got a call & our payment was miscalculated & we had paid too much each month. Gave us a few options on how we would like to deal with the situation. We chose lowering the payment. We received another call informing us that we would not have to make October or November payments & only a partial for December. I asked them a couple times if what I had heard was right & they said yes. Sounded wonderful to us! We paid the December partial payment & the full new payment in January. Just received the payment for February & shows out of the 2 payments only .06 had been applied to the loan.

Called today & spoke with a representative. Said it went to interest since we chose to skip 2 payments. Explained we didn't choose to but that ASFS had made a mistake & this was their way of remedying it. He told me that nothing he could do so I asked to speak to someone else. His supervisor called back. Said it went to interest as we chose to skip & once again explained we didn't but that they had made a mistake & if had known that would not have put off the 2 payments. Asked if someone else to talk to. Said would have manager call back.

This afternoon Randy called & said it was a mistake that the original caller didn't tell us we would have to pay for interest those 2 months from the 2 payments.Her & I talked for a while so she had time I told him. He said they would deal with her but this was the way it was. It is like we put almost $400 in the trash as what went to principle I said. Said the clerk who called didn't have time to explain even thought the supervisor said on back of contract. It isn't as I read it & does not say that & told him so. Said nothing they can do but feel ripped off by these people who made the mistake & got the payments & now the interest while we have not made a mistake & done what contract says but we pay for it.

Car sat at dealership for over a month, now it is in my garage- unsafe to be driven. It only has 14500 miles on it. Car was purchased as a demo with 3900 miles on it in May 07.

STRESS. No vehicle to drive to and from work as American Suzuki will no longer pay for a loaner car. I received a chemical burn to my forehead but did not seek medical attention and it has healed. My son who was in the car with me has experienced anxiety over it.We cannot find an attorney to help us. Cannot afford to pay for repairs and make car payments. Cannot default on the loan due to financial implications.

I bought a suzucki forenza and I am so afrais that when i pull into traffic it does not have the power to not be hit by another vehicle. the car has been in the shop 2-3 times for transmission. it is a 2007

My name is Laura and I drive a 2007 XL-7. On November 19th I was driving down Lincoln Ave on a freshly paved road with no bumps or pot holes, I was driving approx 45 mph and all of the sudden it sounded like a bomb went off and my car filled up with white powder. I was driving, a friend was sitting in the passenger seat, my husband was sitting in the back driver side seat, my 3 year old was in a car seat in the middle and my 2 year old was sitting next to the door on the passenger side.

I immediatled slammed the brakes and jerked the wheel because it scared me and I though someone had hit us, my husband jumped out and there was no one around and NO damage to the vehicle on the outside. I pulled over into the median to get out and check the car, once again I noticed no exterior damage, at this time I pulled over onto the side road and I called the fire depatment because my 2 year old son was hit in the head with the air bags.

When the fire dept and police dept arrived on scene they checked out the kids and they looked inside of the vehicle and they couldnt believe what they were seeing. The police officer said in his 20+ years in the field he had never seen anything like it. Both the fire dept and police dept noted that there was no damage done to the vehicle on the outside. While we were waiting on the fire dept I called the dealer that we had bought the vehicle from in May 2008 brand new off the truck.

The service dept pulled codes off the computer system in the car and they said it had front and rear wheel impact on the driver side and it wouldnt be covered under warranty. There was absolutely no impact to the car. Per the delearship we contacted our insurace company and reported the claim. We took the car back to our house and it sat in the gargage for approx 4 or 5 days and our insurance adjuster came out and looked over the entire car and there is no damage anywhere on the exterior of the vehicle or under the vehicle.

The insurance requested that it be towed down to another suzuki dealer and with the service director, service writer, service tech, insurance adjuster and his boss along with us, they hooked up the codes machine again and it came up with no impact codes. So at this point the Manufactur is refusing to pay for the damage and the insurance company is requesting for Suzuki prove how the airbags went off and why before they have a claim to go off. So as of now no one is covering the damage on my vehicle and it is just sitting in the shop.

We have only the one vehicle. and we coulndt even get a rental until 3 weeks ago. There is approx 7,000.00 in damage done to the vehicle and the manufactur says it has nothing to do with them. There is other consuemer complaints with the EXACT same issue.

We have no vehicle at this time, due to the fact that was our only vehicle. We are having to pay 66.00 for a rental the no one is covering. My children are scared to death to be in the car now due to the airbags going off. My husband has ringing in his ears from it.

I was late with one payment as I was on my honeymoon and my payment went from affordable $99.00 a month to $495.00 a month. What a rip. I just want people to know YOU CAN'T AFFORD A SUZUKI. They won't talk to you either. I had 3 payments right on time. They charged me $75.00 late fee which I payed then they blew up the payment which I now cannot afford.

I purchased my suzuki Reno in February of 2008. I followed through with oil changes as scheduled. During the month of September, my car started stopping while I was at a red light on parking. I took it to Suzuki who told me it was bad gas and said they where doing me a favor by cleaning the tank with liquid gas. Three weeks later it began stopping again. When I went to [dealer] they told me that things happen when you drive a car off the lot and said that they would not touch it because I was trying to do some lemon law thing.

I drove to [other] Suzuki who diagnosed it with needing a valve replacement. The next week it stopped again. Took it back where it was diagnosed with fouled spark plugs and cam sensor. Stooped gain two weeks after. Was held overnight to be diagnosed with a blown head gasket and spark plugs gone bad. Next week, it stooped while I was driving on one of our most busiest roads with dead battery. I am tired. The last time I missed my first day of work at a new job.

Suzuki was not very helpful when I tried working it out with them. I want badly to have them take back my car since I cant be respectfully serviced at the dealershio closest to me and am fearfull of something dnagerous happening.

loss of work and vacation days.

Having problems with the gas mileage from the beginning, there is an intimate problem with starting the car, the A/C is inadequate. We were told that what we have is what we will get. They can't find any problems with the car. If the car don't start we should have it towed to them. They kept it over night and said they needed to replace a part and we had the car for one day and the same problem happened. We don't even know what part or if there was a part. The car was not bought there, the dealership that it was bought in has since closed.

Total frustration. We can't even trade the car in for anything else no one wants it. They said they would if we buy another Suzuki but we do not want one. It seems that the Forenza model is has a bad reputation. They don't seem like they want to be bothered and now are rude with us when we come in.

I was driving on a sraight smooth highway in town at a rate of approx.30 miles an hr. when all of a sudden a noise like a gunshot happened and all the side airbags deployed on both sides of the car. I stopped the car as soon as i could because i couldn't see the road for the airbags and the smoke or powder. I was scared so bad i could not hardly get out of the car, i didnt know if someone shot at me or what.

I notified the police dept. using my cell phone. the police dept. was close by and two officers came. They checked the car all over and could not find any reason for the side air bags to deploy. The stated that they had not ever seen this except in a rollover or a side impact crash. They made pictures and filled out an incident report, and called a wrecker service for me. The wrecker man is a body repair man and stated that he had never seen anything like this before.

I contacted Suzuki and they will not help me. They tell me to call my insurance. My insurance tells me its not their responsibility. I am sick from the airbag gases and almost deaf in my left ear. My nerves are shot, i have cried till i am sick. My car is a 2007 Suzuki XL7. I bought it new from the Jackson Tn. dealership whom says that they don't cover this either. I don't have anything to drive and no one to help me.

Please help me I have Suzuki Cultus and my dealer is not giving me the warranty items. They said me that company dont have these items. I am also facing the steering problem since I purchased the car they alway says me that there is no such problem in my car but another workshop said that there is steering problem in my car.

I was riding my Suzuki SV 650 home and we had stopped at a stop light. When the light turned green I slowly accelerated into a left turn. The bike began going faster and faster even as I let off of the gas, pulled in the clutch, and applied the break. The bike was going too fast to make the turn sharp enough so I had to lay the bike down in order not to hit another vehicle. An onlooker said that he had heard of three other cases involving suzuki motorcycles having their throttle get stuck within the last year and I thought this was a good reason to look farther into this.

Luckily my only bodily injury was road rash on my left side. As far as my bike goes, my handles bars were bent in, my radiator was trashed, and my blinker broke off. I have not yet gotten an estimate on how much the repairs will be.

I bought a new 2007 Suzuki GZ 250 in Griffin, Georgia on June 20, 2008. I was looking at a bike for recreation and to save on gas. They had a 2007 GZ 250 that was new so I paid $3770 in cash (bike was $2999.00 plus taxes, cost for tag, prep cost, helmet, etc.). The bike was delivered to me the next day. It immediately had a problem when in 5th gear. It surges or jerks especially going up a hill or anytime it needs more power. It did this when it had 3 miles on it. I thought the problem was because it was new and since it was a 2007 and had sat for a long time. After 340 miles I took it back to Griffin on July 3rd. It sat there for days with no repair so I got aggravated and picked it up and took it to a dealer in Fayetteville, Georgia on July 12th. The service manager told me to drive it until it was time for it's 600 mile service. I took it back on July 19th and it has sat there since. I keep being told they are waiting on a part. It's getting close to 2 months waiting on my bike to be repaired. I contacted Suzuki's customer service center in California by mail with information as their site requests. After a week of not hearing from them I called them and spoke to a rep who was handling my case. That was two weeks ago now. It's September 7, 2008. I spoke with the owner of the business in Fayetteville last week. We're still waiting on a part.

My transmission for my 2006 9-3 Aero had a crack in the direct drum which it loss pressure and made the clutches fail and burn, I have a FACTORY coverage contract the the company websites says coverage of any operating mechanical or electrical failure essentially mimics the factory warranty but when I made a claim the company told me that my part was not coverned. Even though the parts I need are NOT on the excluded part of the contract, the repair shop and the dealer dispute the findings of the warranty company.

I had to pay for my own repairs

i bought a 2008 suzuki swift sport from my local dealer & i rescently cracked my passenger side mirror cover. the cover is a simple piece of plastic that covers the front of the mirror which you can easily unclip & replace. but suzuki force you to buy a full new mirror costing 70.00 [BPS] + extra to fit it!

i complained to the local dealer & suzuki.uk who say it is the suppliers who will not just replace the cover & thus you have to buy the whole mirror & then pay to have it replaced!

On 19th August 2007, I purchased a Pearl white colour Maruti Suzuki Grand vitara SUV (Reg No: MH-04 / DB-6725) car from the Fort POint Automotive Pvt. LTd, Mumbai. While taking the delivery of the car there were two problems. First the alignment of the car was not proper. The car used to steer automatically towards the left side when the steering wheel is left free. Secondly, there was lot of vibration and cabin noise in the car. As if some loose parts are there inside the cabin. I informed the dealer on that day itself. I was assured that the problem was minor and would be rectified soon.

On 21st August, the car was given for check up . But the problem was not solved and I was told that problem would be solved during the 1st free service after completion on 1000 kms. On 28th August, the car was given for first service. But even after keeping the car for 3 days the problem could not be rectified. On 17th September I gave a written complaint to Fort Point Automotive. On 24th September their works manager Mr. Keith D`souza called me saying they have to change some part relating to the suspension of the car and the parts would arrive in a weeks time .After that the car will be perfectly fine.

On 15th October the car was again serviced and kept for two days During this service they said that the noise was coming from the AC piping, and the same had to be insulated. But even after changing the parts the alignment problem, the cabin noise and vibration noise is still there. On 17th October again I gave them a written complaint and personally talked to the Managing Director Mr. Sundeep B., to which they replied saying they need 15-20 days time to come to a conclusive solution to the problem. On 19th October I got a written reply from them claiming there is 'some problem' in the car.

After repeated letters and communication with the opposing party, finally on 17th december 2007 I filed a case against the Fort point automotive pvt ltd (mahalaxmi) and Maruti Udyog Ltd. Till now the maruti udyog ltd has not given a written statement to the court and the case is being postponed to future dates. Is this the fate of consumers where a manufacturing defect is not being rectified by the company which boldly claims to give warranty against all defects? What is the value of a warranty then? please help if you can

Brought my suzuki forenza into the shop 4 times in the past 2 months - ended up spending over $900 for them to "fix" the car - same problems continue to happend - (engine light stays on, car runs HORRIBLE, has cut off on me several times while I am driving with my kids in the car- it's a lemon - AND I was told by them (after I spent my $900 - "it was a mystery to them what was wrong with the car...) the car only has 41,000 miles on it and it's an 05 - WOW. I want this problem fixed - I need HELP! keep getting the run around

2-9-08 Wiley heard noise and he said that he was a part-time mechanic and that it was just the brakes, "Oh, that can be fixed. We are going to take care of you. I am a honest person and I would never try to put you in a car that I knew something was wrong with it" Left the vehicle at Hammond Suzuki to get insurance. 2-11-08 Picked up the van and called Wiley on my way home to tell him that the vehicle was not driving correctly. "Maybe it's the tires, we put new tires and did a front end alignment." Asked him did he ask the service dept about sound, he said "they heard the noise but they said it was working itself out. It sounded a lot better than it did when they first got it"

2-13-08 Called Wiley about noise again, he said that was why I had the warranty, wait 30 days and then go to the dealership in Covington. His advice: If I was you I would just wait the 30 days, the guys there don't service vehicles like they should. 2-15-08 My dad asked what was the knocking sound, it was just that loud. 2-19-08 Called Wiley again, (it took me a while to get him on the phone, I had called several times). "Tracy, don't think that I am trying to hide from you." Odd! I told him about the door not locking and noise was getting worst and I was not driving it like that. His advice: Bring it in and we will take care of you. 2-20-08 Took it to my cousin and let my cousin listen to it and he said something was knocking up against something, he thought it was a pulley.

2-21-08 Told Wiley what my cousin said. Talked to Brian he looked at it for about 20-30 minutes (door). His advice: It would take a really long time to get in the door so since I lived in Covington and I have the warranty, just take it to the dealership there. They forced the warranty so I could take it to the dealership. 2-25-08 Took van to Rainbow in Covington, kept from 7:30 am- 2:30 p.m. hadn't looked at it. Picked up at 4:15 p.m. Kasey said nothing was wrong with it that was the way it was suppose to sound. Asked them about the pulley he said all Dodge caravans sound like that. Asked a friend of mine could she hear it (Yes).

2-25-08 Took van to Hammond Suzuki and General Manager (Bruce) took it for a test drive and then Brian and I went. I couldn't hear it. Brian asked for me to leave vehicle there. Solution: talk to a Dodge dealership to see if they could figure it out or ask my cousin to talk to him to tell what he heard. 2-26-08 Called to talk to salesman, he (Wiley) answered and said Wiley was not in. 2-27-08 I wrote a letter to Drive Financial to see what I could do to get out of this deal. Talked to finance and she told me that the dealership could let me out of the deal because I was having so much trouble with this vehicle.

2-28-08 From my understanding Drive Financial called Hammond Suzuki to see what the problem was. The dealership was not willing to let me out of this deal and I was refusing to leave. Talked to the finance company and they made suggestions but Bruce would not budge. After hours of me sitting in the dealership Bruce finally agreed that he would see what I as talking about. He agreed he did hear something and agreed to fix the vehicle. He would pay the deductible as long as I would bring the vehicle there and he would put me in a rental. 3-4-08

Agreed to these arrangements and dropped vehicle off and Hammond Suzuki put me in a rental until 3-7-08. Told them (Brian and Bruce) about the noise under the hood, the door not locking and the vibration in my foot when I accelerate. 3-7-08 Assessment: Brian said that it was a tensioner pulley and that was the noise and on the same day I asked him about the vibration in my foot again. He suggested that I needed a front-end alignment. Supposedly a front-end alignment was done on 2-11-08.

3-22-08 Took my van to Tire Kingdom for 1.) Front-end alignment 2.) Rotation of all tires and balanced. The shop attendant said that this was a problem with my rack and pinion and I should take it to get checked because it was making too much noise with so little miles. 3-24-08

Called and talked to Brian in the Service Dept--told him about what the shop told me when I went to get a front end alignment 3-22-08. Shop stated that I should get the rack and pinion checked because it was too loud with those little miles on the vehicle. Brian didn't have anyone to look at my van (his mechanic was in Atlanta) and he told me to bring it in 3-31-08. 3-25-08 I called Brian back and he said he talked to Bruce which said if I got a rental he could not justify why I've had the rental for so long.

3-31-08 Took vehicle to Hammond Suzuki and waited: addressed concerns. Concerns: 1.) Rack and pinion- tire rods. There is a cracking sound underneath the car when I go over holes. The van is pulling to the right really bad and when I make a turn the sterring wheel is loose in my hand. 2.) Vibration in tires/brakes: Addressed this 3-4-08 and 3-7-08 when I picked car up.(Brian said it may need a front end alignment. Wiley told me on 2-11-08 one was done). 3.) Blinkers: When I turn the right blinker on the left one comes on like I have the hazard blinkers on.

Assessment: Brian said his technician couldn't find anything wrong with the way it drove and that it was the way the van drove on the road, there was nothing wrong with the tires or the rack and pinion. As far as the sound, he said that it was the air compressor so he would order one and I could bring the vehicle back.

4-1-2008 Called Brian and told him to also check the surging in the engine when he had the vehicle. 4-16-08 After several calls Brian finally told me that he had to send the compressor back and get a new one and it should be in, in 2 weeks and he would call me. 4-22-08- 4-24-08 (Can't remember which day) Called Brian again and he was out and I talked to the other Parts manager and she said that she would give Brian the message to call me. 4-25-08 Brian called me back and scheduled to bring in vehicle 4-30-08. 4-30-08 Provided rental- Dropped vehicle off and I had to call back on 5-1-8 to see if vehicle was ready.

5-1-08 The work order states that I, the customer, states A/C will not blow cold air. I never mentioned anything about the A/C and since then this vehicle is just worst. 5-14-08 Still hearing the surging, which they never tried to fix, they just replaced a compressor that was working fine.The night of my daughter's graduation, it had just begin to rain and when I went to hit the brakes I went sliding across the road and almost hit a car. 5-15-08 Called Brian and told him that I was bringing the vehicle back in for him to look at it.

5-16-08 Didn't trust the brakes enough to drive to work, I asked my dad to look at the brakes because Brian told me nothing was wrong with the tires or tire rods or brakes. When he took the tire off the rotor had not been turned and the brake pins had been lost and brakes were put on wrong. Brake pads were being rubbed by the bad rotor.The brakes were not holding at all. 5-30-08 I was finally able to take the vehicle to Hammond and Jared in the Service Department told me that he thought it may have something to do with the transmission. Suggestion: take the vehicle to a dodge dealership which I would have to pay the 100.00 deductible because Hammond Suzuki is not equipped to do the transmission. Jared gave me the name of Aaron at Community Dodge and Larry at Rainbow in Covington. I did tell Brian about the brakes and he said he was sorry that his guys missed it.

6-2-2008 Sent the letter attached to Bruce/Sales Manager to see what can be done. June 2, 2008 "I am writing to you to see what are my options concerning a trade in. I know we did get off on the wrong foot concerning this 2006 Dodge Caravan but you have to understand the position I was in, Wiley and the service department just kept giving me the run around. I don't know if Brian has been keeping you informed but it just seems like every week I have to come to Hammond for some kind of problem and now they tell me it may be the transmission. So now I am going to have to pay the $100.00 deductible, which I really can't afford and then take it to another dealership to see whats going on with the transmission.

"Two weeks ago I lost control of the van because of that hard rain and flooding. When I got ready to stop at a red light the van started to pull to the right and I almost hit a state trooper and the ditch. I had brought it in to the dealership and they said everything was fine but when I had someone else look at it, they found that it was only 1 pin holding the brakes together and the rotor was grinding the brake down. I know I should have gotten the vehicle checked out from the beginning but that was my mistake and I failed to complete that process. I know that Brian has been trying to help me as much as possible but I have to keep using gas coming back and forth to Hammond and it is becoming a struggle. I know you said that you would take care of a rental but as much money as the Extended Warranty Department has had to put into this vehicle I may as well get rid of it now because I don't know what else may go out. I was trying to get a 2nd job so I know I won't have that time to come to Hammond if something else happens to it.

"My credit score is 627 and I am still working on getting it better, I have been consistent with my car payments. So I ask you out of the goodness of your heart, that you consider allowing me to trade this vehicle in on something else. I love the fact that I have the room but I need something dependable.I hope that we can come to some kind of compromise concerning this matter. Thanks for all your help."

6-4-08 A salesman called me to update information and asked if I had another down payment, the answer was no. 8-3-08 Still no response about a trade in because I don't have another high down payment.

I bought a Suzuki Grand Vitara, 2006, and have had problems with a few things. I took the car to them 3x for the transmission delaying and then shifting hard when it finally decides to get into the right gear. They do what they call "computer update" which is short for 'we pretended to fix or look at your car'. There is never a change after the "computer update" because this does nothing. It reprograms nothing, does nothing! About a month ago I had to take it to Suzuki to find out why the a/c would switch from a/c to heat. They told me that they had ran everything they could on the car and even called corporate but no one could advise what the problem is.

Basically, gave me back my keys and my broken car. I took the car to a local mechanic the next day to have them tell me it's a accuator/blendor that is bad. They can install it for me but Suzuki gives these mechanics a hard time buying parts like this. Also, a clip got broken inside the driver's side back door panel. I asked them about that and they wanted $800+ to replace the panel. The same mechanic that told me what the ac/heat problem was told me that he could fix the clips if nothing more than glue the clips back on and would charge me $15-$20. Needless to say, if I could get someone to take the quickly depreciating piece of s I'd be glad to trade...

Not happy. Oh and my husband bought a Suzuki Forenza 2006, new two years ago and his transmission went out last month. He took it to them, still under warranty and they wouldn't make that good. Told him that it was a transmission sensor, an "external component" of the transmission and therefore not covered under their warranty they want everyone to believe it so great! Worthless Warranty!! He had to pay over $200 to fix it.

I purchased a extend warrenty with my new vehicle from them back in may 2008 now that my husband came from leave from afghanistan he told me it wasnt needed, so we wanted to cancel it, we called for 2 days and no answer from anyone so my husband went down there to talk to the GM who is the only person supposely that can authorize the cancellations, he told us that he can cancel it and that it was be like $25-$75 that was june 5 its been well over a month and no cancellation ive called repeatly and ive gone down to the dealership its very hard and stressful enough i had my baby may 19 and my husband went back to afghanistan. I got into repeated altercations with robert savage he told me that he would do it on his own time and its not up to me, The warrenty cost $5,386.81 i need that return to the principal balance so i can refinance the car for a lower APR and i cant unless he gives me the money back, i went there many times with my father demanding a cancellation form and now he changed the price he told me it would cost up to $2000 to cancel and on the contract it clearly states i can cancel anytime within the terms of contract all i have to do is 1. bring original contract which i have 2. fill out the cancellation form 3. pay $25 i have no issue with that but when i go down to the dealership they refuse to give me any paper work and i know thats illegal what they are doing to me, ive called the extend warrenty company PRizm and they inform me that when you buy the extended warrenty the bank gives prizm and the dealership a cut and i think the dealership cut was $2000 and they know that they would have to refund the money back to the bank and they dont want to give up, i would like to settlt this outside of court but nobody wants to even answer on my calls nor will anyone talk to me, i dont know what else to do or who else to turn to. I wrote and called channel 2,5,7,9 and i left several emails for help me howard no response i wrote a letter to the NY state attorney general and no response. This coming week i will be going to small claims court to fill out the paper work because i plan on suing them, i need some kind of mediation in this situation i know what they are doing to me is illegal and between school work a newborn and having my husband in afghanistan is stressful enough i just cant see how they can treat a soldiers family this way!

I purchased a brand new lemon (Suzuki Verona) in late 2004, and my problems started at 3000 miles. The problem with my car is that the engine shuts down while I am driving. It has happened at least 10 times, two of which caused an accident for me and my son. They have performed numerous recalls, replaced the engine twice, and replaced my ingnition in March of 2008-- at my expense. I have tried to get them to take the car back, and they have refused, instead deciding to replace my engine twice, along with many other recalls the car has had. As of now, Suzuki is not selling Veronas anymore in Houston, so I have no way to trade it, and I would not feel right about endangering someone elses life by selling it to them. I am afraid that the next accident we have will be deadly, and I need your help. Please. I feel that they are taking advantage of a single mother. Attorneys do not want the case, because the accident was not major/ life threatening. But, if I am on the freeway the next time it happens, it certainly will be, and I am interested to know how many other Verona owners are having similar concerns with Suzuki. Please help me in any way that you can. We have lived in fear since owning the vehicle. Please help us, or point us in the direction to someone who can assist.

I rode my Suzuki gz250 cycle to there shop on April 30, 2008 for oil change, brake inspection, and charging system checked. I had to leave them a $200 deposit (I wrote a personal check) before the would look at my bike. After a few weeks went by i was informed that my brakes were fine. The week of May 19th I received a call from them stated that they could not get my bike started and they wanted to know if it had a safety switch. I went to there shop and call them every two to three days after that and all they would tell me is they are working on it.

Finally on June 6th my wife called there shop to speak to Mr C. and was told that he was busy and to leave my name and number and she did so. About 30 minutes later she received a call from one of his staff wanted to know if they could help and what they problem was. I told them we are frustrated and wanted to know when the bike would be ready and that is when things took a turn for the worse. I rode my bike to them and somehow there was a problem and they couldn't get it started.

We had to take them $272 cash only on June 16th because they would not take a check and have it towed to another shop and pay them storage fees. As a result we were not able ride for five weeks. We spent more money on gas driving the car versus the cycle and the bike was not properly put back together when I had it towed.

Purchased a2007 Suzuki 4/19/07. Have taken this vehicle back to the dealership three times for various repairs. 5/17/08 will be the fourth time,the dealership is 52 miles away so I have to take off work or go on a Saturday to get it there. The latest repair will be on the left rear hub assembly,it needs to be replaced. The left front had to be tightened previously. There are 23,000 miles on this vehicle and the rear tires are bald in the center of both rear tires. The front tires are cupped.

Obviously there ia an alignment problem in the front and rear because a whole set of tires should not be this worn at 23,0000miles. The dealership stated that I will have to pay for the alignment, my vehicle is still under warranty.And they have told me it is safe to drive my vehicle although it needs a left rear hub.having been a mechanic for 20 years in the Marine Corps I know this is not safe.

However they did not give me an alternative and I must drive to work. They do not care about my safety or about anyone else who might be hurt or killed if my left rear wheel flies off. I have spoken to the owner and all I have heard is we will try to work something out, that was aweek ago. This dealership is clearly unconcerned about service after the sale or customer safety.

I purchased a 2004 Suzuki Verona on Jan,1,2007 and it is still covered under their seven year 100,000 mile waranty. I have had nothing but lies and stories told to me about this vehicle and how it is suppose to run. I have had it in the shop now six or seven times to have the engine repaired and the transmission repaired. They even said they replaced all the working parts in the top end of the motor and they replaced the short block, the whole lower end of the motor. But the engine still makes the same ticking and clanking noise in the top end and the rod bearing that was knocking is still knocking in the lower end of the engine. The last time I took it in I got the same story I got the first time I took it to a service department, they could not hear, feel, or see anything wrong. You need to be aware of the fact that over 10,432 people have filed complaints about their Suzuki Verona.

I purchased a 2007 Suzuki SX4 and within 4000 miles of ownership the problems began. First the floor mat holder broke. Then the seat ripped and finally the catalytic converter went bad at 5000 miles. After getting the run around from the dealer who tied the vehicle up for weeks (total time) and didn't fix anything I had to get Suzuki involved. Even after that I ended up taking the vehicle to a different dealership to get problems resolved. Suzuki seemed to not be able to resolve the issue within a short amount of time. Furthermore the gas mileage stated on the window is no where near what they say.

We purchased a new car 2007 Suzuki Reno on July 10, 2007. Our car payment is 458.00 per month. We need a new car at that time because our other car was shot. We had just finished paying that car off. We were so appauled to find out that our actual car payment is $158.00 per month and the interest payment is $300.00 per month!! Is there anything that we can do about this?

The clutch on my 2003 Grand Vitara needed to be replaced after 30+ K miles. I have had many vehicles with manual transmissions and have never had any wear out anywhere close to as fast as this one did. Despite all the hoopla over their 7 year, 100,000 mile powertrain warranty and an indication that this was highly unusual Suzuki refused to stand behind their product.

I was out $850 for a vehicle whose 3 year warranty had not yet expired much less its vaunted 7 year warranty.

My Suzuki auto, purchased in 8/03 needs a repair of an alternator which should be covered by the manufacturer's 3 year/36,000mile warranty. Apparently when I purchased the car, this documentation was not submitted to Suzuki corporate therefore, they want me to pay $900.00 to have the car repaired. Also, I had to have the car towed and rented a car. Both of these should also be covered by the warranty that they do not see in their system.

I have faxed the documentation of the bill, the extended warranty (which they also claim does not show in their system) in order to prove that I am still under warranty but was told by Orlando (a customer svc. rep. who is rude) that it could take them days to look into this.

Suzuki is aware of latent defects concerning timing chain cover seals that leak oil and will worsen over time which will impact the value of the car. It is documented that the leaks occur with Suzuki Grand Vitaras from 1999-2001. My Grand Vitara is one of those cars (year and VIN#) with the latent defect. I took it to an authorized Suzuki mechanic as required, but they never informed me that Suzuki was aware of the problem. After further research on my part did Suzuki Corporation acknowledge they knew of the latent defect. This is NOT a warrenty issue as Suzuki proclaims. This is a latent defect well documented and known to Suzuki Corporation.

The car was leaking oil impacting the resale value of the car. Over time, creating additional problems in the performance of the car.