STS Tire and Auto Centers

I needed my car inspected and brought it to this location. They call me telling me there is a slight crack in one of my fog lights. It'll be about a $500 repair to fix. I say, "No, I don't need them just remove the fog lights." The mechanic lies and tells me he can't do that since it is part of the vehicle and it has to be fixed. Suddenly, when my husband calls back, it's not a problem. Outrageous! He was quoted a price of $130. Later they call us to tell us we can pick up the car and the price has all ready gone up. I pick up my car and the minor crack is many huge cracks and there are big chunks of plastic missing.

No way that I didn't see that kind of damage right in the front of my car. The same side I look at everyday as soon as I open my front door. To summarize, they lied and discriminated against me because of my sex. They overcharged me for the work performed and I believe they vandalized my vehicle. While I'm arguing with the mechanic that called me, Tony, the manager is in one of the bays totally disinterested. No customer service whatsoever. I don't expect that you will get anymore satisfaction than I did but I would like my complaint to be on record.

Manager hung up and yelled at me twice when I asked him to inspect my car. He ignored me when I came in to the shop.

I had 4 new tires installed on my 2008 Tahoe. Low air pressure sensor alerted me to a low tire within 1 week. Upon 3 return trips to STS, multiple excuses were given; cold outside temperature affected only 1 tire, bead leaking (sealant applied), we don't really know the cause. They're incapable of determining the cause of the leak and told me to stop coming back. Litigation is now in process along with consumer fraud complaint.

On 2/4/10, I contacted STS Tire with regard to an oil change on my 2006 Hyundai Azera. I was told that the cost of an oil change would be $34.95 and $15 would be taken off with the coupon making the total $19.95. I was also told the state inspection would be $37.00, making the sum total $56.95. When I picked up my car, I was charged $67.61. When I questioned this, I was told "it was a special filter". I never had anyone tell me about a special filter before on previous oil changes nor was I ever charged this before. When I went home, I checked the level of oil and found it to be short at least a quart. I had to go back to the shop and have them install the correct amount of oil. I am upset about the price change and especially the shorting of oil which I paid for and it could harm my car.

We have been trying to get compensated in some way so we don't have to pay to have these dents repaired. During our process of dealing with this, we took the car to a mechanic friend to be checked out because we were not confident with STS at this point, and he said that all the brakes and rotors needed to be changed. We feel that STS did not properly check this car out as we asked and we're just lucky that our son didn't have an accident because of this.