I purchased a 09 Nissan rogue in august 2009, I did the cash for clunkers and received $3500 for my old vehicle, the price of the Nissan rogue was 22000 plus taxes and fees, minus the 3500 received from the clunker, after everything the price came to 33000 and when I asked, they said it's the financing. Now that have been giving me the run around for almost 3 years and I do not know what to do. Please help.
Consumer Complaints & Reviews
I bought a used Mazda MPV from them about two and a half months before. When I test drove, the engine was shaking. The engine light came on. I was told by the sales that the problem would be fixed. He told me that the regular maintenance would be done like oil change, filter, and engine flash. He said that new coolant would be added, and brake pads would be checked and changed if needed and so on. I bought the car. The engine was not shaking so I thought he did everything he promised. But within 4 days, the check engine light came back. I called Star. The manager Mr. Tony told me to bring it back to the service and they would be able to fix the problems. I took the car but they did not have the mechanism to check the Mazda as they have Nissan equipment.
Then, I was told by Mr. Tony to take it to a Mazda dealership and get a report of what happened. Once they knew from the report, Tony said that they would be able to fix the car. He told me that he would pay me the fee. I called him after the check out. He told me to bring the car to Star Nissan service center. I left the car to Mr. Elliot for 8 days. But they could not fix the car.
In fact, Mr. Elliot told me that he had no idea why the car was still sitting in Nissan Service center, because they simply cannot fix the car as they did not have the means to do it. So, I took the car back. Then, Mr. Elliot got the green signal to fix the car at Mazda and told me to go ahead and fix it and they would pay for it. I sent the invoices from Mazda for $1635 by fax. Mr. Elliot said that Tony said to him, "Do whatever is needed to finish the job." So, Mr. Elliot told me to fix it. I called Mr. Tony at least 5 times in between. He told me all the time to fix it and he would pay for the repair.
So, I fixed it in Mazda and paid $1635. But after much fighting and days later, he gave me a check of $603. When I asked for the money, he did a classic car dealership on me. He said, "I will pay you tomorrow." Tomorrow never came. After that, I went to see him 4 times. Finally, I called and he shouted on me and told me to "shut up". I told him that I would sue him and complain to BBB. He said, "Go Ahead. I give a ** about those." I hung up on him. He does not deserve to be a manager who treats his customer so badly. I saw him shouting with a customer in the store when I was there countless number of times.
Star Nissan dealer has not repaired my car after many visits to have parts replaced. I had to go get my brakes replaced through an outside service because they could not fix the problem or replace the parts needed. After doing so, they are delaying my reimbursement of the amount I had paid out of my pocket. What the dealer is telling me is different from what the agent does regarding what is covered on the warranty. Everything feels very misleading and has been wasting my time on every visit because they have not serviced my car in any way. I think they are delaying the process and not paying me back and waiting for my warranty to expire.
I agreed with the salesperson, Fernando **, on the price of the car which I purchased. With the manager's approval, we settled on $24,500 plus taxes and a $1,000 rebate. The total summed up to $25,471.87. After signing the final contract I did not notice that they had made an additional charge of $2,556.45. As soon as I realized I went to the Star Nissan and spoke to the manager Gus **, who sent me to the financial manager, Thomas **. Mr. ** had, and still has, no logical explanation about these charges and refuses to give me my money back. I am making a formal complaint against them and will continue to do so until I receive my money back. If you have any further questions, please feel free to contact me at the above address and number.
When I received my final statement of the balance, which is not what we settled on it caused my monthly payments to be noticeably higher. This is causing me a lot of stress and aggravation because no one has any answers, nor are they compiling to solve this problem.
I put my $1000 deposit on a car that was guranteed there the next day (monday 8/31/09). I was told I would be providede the VIN # that night. I called the next day and eventually that night, I was called back and told the car does not exist, please pick another color. In spite several requests for my money, I was refused the refund of my deposit and was told to talk to "gus" the manager to negotiate a deal on another vehicle.
I refused and called the better business bureau and american express to report the fraud. I have not been further contacted by the dealership regarding my refund. I was billed for 86 dollars and told it would cost 150 dollars to cancel the membership
I purchased a new car on 1/5/08. When I picked up the car I only received one key, and wa told the other one had to be programmed. After waiting and much complaining, I finally received the 2nd key about three weeks after. Also, when I picked up the car they gave me a temporary registration and said I would receive the registration in a couple of weeks. They didn't tell me the temporary registration had an expiration date. I thought it was temporary until you received the regular registration.
I got a ticket since the temporary registration had expired. It was very upsetting. I called Star Nissan up and had to keep calling, since no one wanted to ge on the phone. Finally, they gave me another temporary sticker. After much aggrevation and calls I received the registration on April l5th, over three months after I purchased the car. I was told that they got this car from another dealer. However, I consider their selling practices unacceptable. I bought a new car which should have been a pleasnt experience, but all I had was aggrevation, because of the way it was handled. I feel I should be compensated for all I went through. I was sick from it. When you buy a new car it's because you have trouble with the old one and you don't expect to have all this aggrevation with a new one
i purchased a used 2001 nissan maxima from them on 5/3/08 drove the car a total of twice and as of todays date the car stall twice while i was driving and it stalled in the middle of an intersection with the drivers side exposed to oncoming traffic. i was told that they would pay for towing expenses which i had to pay for my self. they claim that the car was inspected and brakes were fixed before i left with it and the breaks still gave a problem and i dont think that the car was inspected properly.
as of now the car is back within there possesion and they are claiming to fix it. now i dont know if i will have to take the car and fix any issues that the warrenty doesnt cover and that isnt right they told me everything was fine on the car and there was no issues. this will cost me two days out of work with possible loss of pay and has cause my father to lose a half a days worth of pay. also causing me to miss my classes so i am miss work and school
I bought a 2007 Nissan Armada and I borought it to the service station at Star Nissan because of a noise that it was making. After they checked out the car they said that it was the rims and that they changed them. After about a week the car was making the same noise again so I brought it back to the service station and they looked at it again and they stated that it was the rims again.
They stated that they were waiting for Nissan (The Main Branch) to authorize the rim replacement. They also said that I would here from them within a week. I waited the week and called them and they said that they are still waiting for the work to be authorized. They told me to call them in another week if I don't here from them. I did call after another week and I received the same reply, To call in another week. Well it has been about 2 months and I still am getting the run around. I din't buy this car to have it making a noise as i am driving it. If there is a way you could help me out I would greatly appreciate it. Thank You
On July 1 2007 I noticed a Nissan Sentra Red on sale at autotrader.com.When my mother and I arrived at Star Nissan in Bayside we didn't find the car that was advertised.However we did see a Nissan Sentra 1.8S Grey 2005 with 36K miles.Since it did not have a price written on the windshield I asked my salesman Asif how much it was. He quoted $9000.I quickly called my male friend to inspect the car.We made an offer for$8000 and$8500 which was rejected by the store manager Angelo.I told them I would come in the next day to leave a down payment.
On July 2nd a down payment of$2000 using my Visa card was left.They thought I would leave with the car that same day,but told them I first needed a carfax report-which I was given and needed the two front tires to be changed.The two front tires had no treading and were smooth.I knew the car would not pass inspection. I was reassured my another store manager Gus that he would get the new tires for me by the next day(the next day he said the car would pass as long as the metal didn't come out of the tire) On July 3rd,Asif brought me all the necessary papers to sign before leaving with MY NEW CAR.I signed the financing forms,the registration,the title that would be transferred to my name,the bill of sales that would also be faxed to my insurance,and more.
The two front tires had also been changed.At this point,I was waiting for the license plates to be screwed to my car. Gus, the manager, called Asif to the side. When Asif approached me and told me that I would not be able to take car home, I thought he was joking. Apparently it seems that another salesman didn't know the Sentra 1.8S Grey had been sold and was give an offer for $13,000.I approached Gus and he told me he could not approve the sale because he could get more for my car and I had to come back on Thursday to see Angelo the other manager that had approve that sale.I called the police and as they tried to mediate and failed, I was told this was a business matter.
I went in to look at new car.. picked out maxima--asked if we could get 2.9% financing and what our monthly payment would be--- next thing i know they ask for 500.00 deposit-i figured it was a good faith thing...we were very uncomforable w/this but figure we should trust him(mr camara) becouse this his job ...all this took place on thurs june 14 2007...since my husband was very uncomfortable w/ all this he(mr camara) kept say ing over and over again that if for any resone we are not happy we can have our $ back...this is standed proceedure.. friday we had no call so we called @3:00 to find out...it was mr camara day off and the finacial manager had no idea @ our paper work...so monday morning i go into talk to mr camara and the manager...tell them i am very unhappy w/ the way they treated me and i feel very uncomforitble and want to take my buissness elwere please let me sign the papper to creadit my creadit card the 500.00 Then they say i cant have my 500.00 backbecouse i sing some paper.....how can they do this ? i feel they took toatle advantage of me and munipulated me compleatly. how can i resolve this?
Company defaulted on contract in case of "bait and switch". On 2/25/07 I left a $500 deposit and signed a contract to purchase a 2005 Jeep Grand Cherokee. I was told that I needed to pick up the vehicle ASAP. I was given the VIN number and added the vehicle to my insurance. I made an appointment to come back the next day (2/26) to pay remainder of down payment, finalize financing and pick up vehicle.
When I called to inform them that I was on the way and make sure that the vehicle was ready to be picked up, I was told that they made a mistake and the vehicle had been sold two days prior. I was told I would need to come in anyway to get my refund. When I arrived at the dealership, I asked to see proof that the vehicle was sold before I signed my contract. They were unwilling to produce an invoice. They showed me a handwritten list of sold vehicles with my vehicle listed on the top, but the dates of sale for the other vehicles on the list were much earlier. They did not produce any proof that they had sold the vehicle. They then showed me several other vehicles that were not in as good condition, and had more mileage for significantly more money. They said they could not give me a comparable vehicle for the price on my contract.
I feel that the entire transaction was a fraud, aimed at getting me to purchase a more expensive vehicle. Please be advised that I have a copy of the contract I signed available for your review, if needed. Please feel free to contact me if any further information is needed.
I went looking for a car, The sales rep. (camara) was helping me . I picked out a car and told camara that i would like to finance the car. put down $10,000. But i will only go through with the deal if my monthly payment is between 300-400 dollars for 60 months. He said no problem. I told him ok i am still shopping and will come back. He insisted that i put $1,000 down and said if i changed my mind i will get a refund.
I made the deposit and went to see the finace guy ( through star nissan)who said that it's impossible for my payments to be below $400. I was willing to work with them for another year, but the payment for still very high, then i found out from the sales rep. that the car on the contarct is not the car i am getting, because he made a mistake and that car has 4000 miles on it. I was buying a brand new car. The manager and sales rep were very rude, had me sitting there for an hour and came back to me and said that they can not give me a refund. I was very disappointed with the service.
The sales rep said that he never promised us anything about the financing part of the car. Right now i am very upset and the way the sales rep handle the situation and would never go there again. i will but the same car but from another dealership.
Please help me get my money back.
I trade-in a nissan truck(pathfinder),I got $15,000.00 for the trade-in.I purchase a '05'Quest for $24,000.00 which leaves me with $9,000.00 balance.
This $9,000.00 is further reduce with a $2,000.00 rebate,with the total $7,000.00 plus taxes,licence fee,state inspection,my deposit of $500.00,leaves
This $9,000.00 is further reduce with a $2,000.00 rebate,with the total $7,000.00 plus taxes,licence fee,state inspection,my deposit of $500.00,leaves
a grand total of $7,461.00.Now the amount I am financing is $7,461.00.
The finance manager offer me a better rate if I purchase extended warranty,so he sold me the warranty,(the highest package they have),then my new final price baloon to $10,494.39, an addition of $3,033.39. I didn't get no warranty infomation handbook at the time of purchase, when enquire I was told I'll get it in the mail. After three weeks I didn't get it I call the dealer about the warranty infomation they told me the warranty company is going to mail me the warranty package,it wasn't after three and a half months before I got the package.Now I got the package I can't find the purchase contract for the Quest,(because I was doing repairs on the house things were move around)In reading my warranty package it shows me my warranty $730.00,my contract papers didn't show what I paid for the warranty, that space on the form was fill in with (N/A) and the rest of the form was all filled out even showing the deductable of $50.00 for each per occurrence,per assembly.
So I think I was cheated by this dealer, when I went back to the dealer everyone there is giving me the run around with my situation so I am seeking your advice or help to know what's my recurse or what action I can take in this situation
PS. I purchase the vehicle in April 05'.
