Speedway SuperAmerica

At 4:41 am, I went to purchase gasoline and cigarettes at Store #4038.

When I showed the clerk my SuperAmerica Rewards card, she said that they switched over to a new plan. I asked if the points I currently have will be transferred over to the new card, but instead of answering my question she said, in a very snarky tone, that she is trying to explain it to me. I patiently listened to her entire explanation and when she finished, I continued to tell her that I also needed cigarettes, and asked for a pack of Marlboro's. Before I could tell her the second pack brand, she abruptly interrupted me saying that It's not that difficult to which I can only assume she was referring to the instructions for switching the points from the old card to the new card system.

I have no idea why she would assume I would think its difficult, as I did not indicate any confusion on my part. Her attitude was sub-par, and as a manager, myself, in the customer service industry, I was appalled by her lack of friendliness, patience and overall demeanor. All I asked was simply if my points were carried over to the new system. That is all I merely wanted to know at 4:45 am and if I wanted a full description, I would have read the pamphlet which she slid over the counter to me.

This SuperAmerica is rather slummy in my opinion and this incident is not the first. I've experienced many situations at that location whereby I've felt that the employees are rude and obnoxious to, not just me but, other customers as well.

In the future, it would be nice to have a pleasant shopping experience at this store as I live in the neighborhood, and I spend the majority of my money on gasoline at that location. I will be going to Holiday on Arcade Avenue in the foreseeable future for all my gasoline purchases.

I came into this store at 10:30 or so at night to purchase a calling card and I laid it on the counter and added that I needed a small bag of ice. When I walked away I realized the calling card was not charged and there was no activation. Without being rude, I simply turned around and informed the cashier that he had forgotten to ring up the calling card. He started yelling at me and would not stop, the entire time he was checking out the customer who went in front of me while ringing up my calling card. He berated me and just balled me out about how it was my fault and that I should have told him that I was purchasing it. He thought I was going to do two transactions, he thought I changed my mind, etc.

I just simply said, "Sir, I placed it there to purchase. I never said I changed my mind or that I needed to pay in two methods. I didn't say anything until I realized you didn't ring it up. I don't want to argue Sir I just want to buy this card." He continued to make snide remarks and sarcastically told me how wonderful I was and what a great customer and how he couldn't wait to see me in there again. I said I am begging you please stop I am 8 months pregnant with high blood pressure, diabetes, and pre-eclampsia.

Clearly I was getting stressed and i asked him to stop treating me like this. Everyone in line was in shock. The guy who had gone in front of me not knowing I hadn't been fully rung out felt bad and apologized for the man's behavior! I was pleading with him because stress can be extremely dangerous to my child including death to my child and myself. I left the store with him still yelling at my backside. I cried in the car for 10 minutes while calling my husband who came back up to the store to ask him why he was behaving like that with his pregnant wife who was very stressed out and of course Charles denied everything.

I asked for the manager's name and he was so cocky about giving me all the information I needed because the manager, Michelle, was his buddy. There wouldn't be any consequences for his behavior. I told him very nicely "I never wanted to argue with you and cause you stress on the job and I didn't want you to argue with me. All I wanted was the calling card!"

Charles was argumentative and unprofessional. I couldn't get any personal responsibility out of him. I never was mad to begin with until he started blaming me and charging me with questions. "WHY DIDN'T YOU SAY YOU WANTED TO BUY THAT?" I was rude with him back, saying that's what I tried to do when i put it on the counter, what else would that mean? I never intended to argue but the cashier instigated and wouldn't stop even after I said "Okay, it's over please because I don't want to endanger my unborn child!" Later, he yelled at my husband too when we walked out, out of courtesy for customers we didn't want to hold up his line. In front of everyone he yelled sarcastically, "How wonderful these customers are, have a great night!" As if we were inappropriate with him, yelling, harassing, and arguing.

I was dumbfounded. All I could say was, "Sir, I can't believe how you treat your customers." I wanted to go to the manager but he made it clear he had been there a long time and they are buddies and nothing was ever going to happen to him just by his attitude and what he said to me. I did submit a complaint through speedway contact form on their website but there wasn't much in the way of a specific place to direct my complaint.

I am sadly writing this commentary and complaint in regards to my visit this morning to your Warren, MI (Van Dyke) store location. My son (11 years old) and I arrived at your store around 6:30 AM on the way taking my son to school. My son got out at the gas pump, and I continued inside to pay for the gas. Upon arriving to the register I stated I wanted $10 on the pump, and the young lady stated "he pumped $57". I said I do not have $57. She said, "well you have to pay it". I said "let me see what is going on", so I went outside and asked my son what happened and he said, "She told me to start pumping the gas".

I went back in and asked her "did you tell him to start pumping the gas, he is only 11?". She said, "Yes, it is a prepaid pump I have no way of knowing he is only 11". So I said, "Well what is your procedure for this situation?". She said, "You need to pull off, and I will take down your license plate, and call the police as a drive off". I stated firmly, "No I am not driving off. I will stand right here. Is there another payment option or procedure?". She stated no you need to do a drive off.

So I asked to speak to the manager. The manager (Kathy) came over and said she would have to call someone. As she spoke to the person on the phone she stated, "Yeah, you have to do a drive off". I emphatically said, "Well no I am not driving off, but can you call the police so I can fill out some type of reimbursement plan or something". Upon the police's arrival, they asked for my wallet and saw money that I had dedicated to bills, including an overdue life insurance policy (I have a terminal illness) and rent that needed to be paid.

They made me pay for the gas with the dedicated finances I was not entitled at that period. My complaint is the rudeness of the cashier, and the lack of either proper procedure or protocol. Though the cashier gave misguided directions to an 11 year old, I would have been more than willing to pay for the gas, but not at the risk of losing my life insurance policy. It was one of my most dehumanizing experiences I have faced. The consequence is that I lost my place of stay.

I went to Speedway #2215 to make a purchase, wrote a check for 17.56 only to have it declined and denied. The check was put through twice but still denied and declined. Called my bank who stated it is nothing with them it would be the company hired by Speedway. I contacted Global Payments only to be put into an answering machine. When I did talk to a person they told me if I gave them the information they needed (my personal information) they would send me a letter in 3 to 5 days. I tried to purchase gas from Speedway # 8790 today and the same thing happened. Declined. No reason.

I was at this gas station, today, July 25, 2008, and filled up 2 of my cars, a ford pick up (with 20 gal tank) and a mercedes benz (with 20 gal tank) each with $100. The pump read that I filled each vehicle with 22.889 gallons each. My gas gauge showed only 3/4 tank full. This gas station is stealing my money. I would like to report gas gouging and I would like a refund. Please investigate. How can I obtain my refund? They are thieves, abusing and taking advantage.

I took two 5-gallon containers to the gas station and almost completely filled them both (not quite to the top)- so just less than 10 gallons of gas, however, I was charged for 11.016 gallons ($30.28).

At 0815 today gas was $2.85 a gallon. At 0945 they raised the price to $3.37.I live within sight of this station and know they did not receive a delivery and they just raised the price......

The price on the street sign said $1.38. When the gas was pumped we noticed it was set on $1.42. My husband went in to tell the cashier and he said they had to have someone come in that changes prices, they could not do it there. This is not true because they are changed through the computer on location.