"D" writes:
I purchased a car from this dealership last year. I took the car back to them to have the tape deck and CD player replaced under warranty. I also paid them for an oil change and tune up.

They drained the oil out of my car and didn't put any oil back in. Needless to say, when I attempted to drive home, the engine overheated and shut down. I had roadside assistance tow the car back to the dealership and requested a loaner to drive until the following Monday morning when the service department reopened to handle my issue. The manager on duty was extremely rude and would not give me transportation.

On Monday, the service department put some oil in the car and managed to get it started. They assured me that everything was fine, but after test driving the car, I let the service manager, Vickie Donahue, know that I was still not satisfied. She informed me that she'd done a cursory, external examination of the engine and issued a written statement to me that no problem was found at that time. The very same statement contains a signed acknowledgment by her that there was a "tapping" noise coming from the engine, which I also observed. Both she and Hal Philipson, President, refused to inspect the vehicle further for safety as I requested.

I requested this to be done because two other mechanics advised me that the engine could still throw a rod and lock up while I was driving. This is obviously a very serious safety hazard about which I clearly voiced my concern. Not once did anyone at the dealership even apologize for their error or their behavior.

Joe Stroud, service supervisor, admitted to me that the gauge on their oil dispensing apparatus was faulty and not working properly. The faulty gauge is what caused the technician, Nathan Robinson, to believe he'd filled my engine up with oil when no oil was actually ever dispensed. I also missed two days of work due to their negligence. Hal Philipson refused me any compensation for this whatsoever. He told me it would be too "costly and time consuming" to have the service department inspect the vehicle further. I asked him if he cared about his customers' safety at all and he would not comment.

The staff there is all smiles when they're selling you a car and then treat you like they don't want you there when you come in for service, especially warranty service. I intend to sue them for punitive damages and would definitely be interested in becoming part of a class action law suit if possible.