Complain about a product or service

Sears Tire & Auto

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Like everything else at Sears, the tire and auto operation generates a lot of heat. Customers complain of botched repairs, damaged vehicles and high prices.

Derwin of West Covina, CA January 5, 2008

Worst experience ever! I got there at 10:30 am and first off, no one was there to help us. Finally someone was there and and gave us a quote for tires. The person helping didn't seem to know what he was doing. In fact, some of the things he was saying regarding tires sounded innaccurate. I know a little bit about cars and what he said didn't sound truthful. After they gave us a quote, they told us to come back in 2 hrs. We did and the car was not finished. They told us to come back in another 2 hrs. As I was watching the mechanic working on my car, he would work on it for a little bit, then leave and work on another car that he had just got. After waiting for an hour, I asked one of the workers why no one is working on my car. He went to go check on it and said that someone is working on it and will be done in 2 hrs. Never again will I go to this place.

Marlene of Dudley, MA January 3, 2008

I brought my car to Sears Roebuck for new tires and an alignment and balancing. I spent over four hundred and sixty five dollars on tires and was told after the service that the car was aligned and balanced and in good order. I drove the car on the expressway and the steering wheel was vibrating. The car was not vibrating before the service. I brought the car back to Sear's closer to my home and waited three hours for the job to be redone.They had to align and balance the car. Because the lead was old and the alignment numbers did not make sense, the mechanic said he did not think it was aligned or balanced. I can accept a mistake but not deception.

Initially I left the car at Sears for over three hours for the job to be done right, and waited at Sears for an additional three hours for the job to be corrected. I traveled twenty five miles fearing for my life, and time is money and deception is just not honest.

Claudia of Fords, NJ December 19, 2007

I went to purchase four new tires on December 12, 2007. I was told it would only take about 1 hr. After 3 hours they told me that they were having a problem getting off one lug nut because someone must have stripped it. I asked if they would be able to remove it and they advised me that it would not be a problem. They finally told me that I would have to come back because they were havibg problems. When they took me into the garage to explain to me what was happening I was shocked to see they destroyed my rim. They told me they would call the next day and replace the rim. No one ever called.

After many attempts to the store they finally advised that a new rim was ordered and would take an additional 6 days to receive. When they called and realized that I would not let them touch my car they told me that I had to pay a deposit of 150.00 and they would give me back the money when I returned the rim which they destroyed. I contacted customer service which advised me that they really do take complaints they just listen and what ever the store manager says goes. I asked to talk to someone higher or in charge and I was told they are the highest I could go. They advised me that their is a CEO but he will not talk to customers. My only choice at this point is to leave a deposit to get the rim which they destroyed or let them put on new tires for me. I refuse to pay them 700.00.

Waiting my time and patience and the inconvience they caused me for over two weeks.

Bruce of Memphis, TN December 16, 2007

On Nov. 26, 2007, I bought a new set of Michelin HydraEdge tires for my 2001 Monte Carlo at the store on 3344 Austin Peay Hwy. Memphis, Tn. for 690 (this is the 2nd set of the same tires that I have bought at THIS store) This tire is especially designed to dissipate highway water and prevent hydra-planing and that is the reason I use them. It has a directional tread for that purpose, and the tread direction is marked on the inside of the tire by an arrow. I discovered yesterday that some of the tires are mounted with the tread backwards, which means I have to take the car back in and wait 2 hours while they take them off and re-mount them. This is additional wear and tear on the wheels plus 1000+ miles wear on the tread going in the wrong direction. I am a Lawyer and my time is too valuable to come over there and sit 2 hours while their people fix a STUPID mistake. I went to SEARS for professional service rather than Bubba's Tire Emporium to save money. I can't believe people who mount tires everyday are so stupid or ill trained. I expect to be adequately compensated for my time in bringing the car back or I will stop payment for them on my VISA card. I want an answer tomorrow.

Wear and tear on wheels, 1000+ miles of wear going wrong direction and compensation for my time to wait while they correct their mistakes

Denise of Purchase, NY November 19, 2007

I purchased two tires and was not asked if I was interested in a service contract. I have tow service so I would have said no had I been asked. Instead, when my husband picked up our car I asked what the total cost was. When he told me, I replied that the amount seemed too high. Close examination of the bill revealed they had added in some kind of pro-rated service contract. When I called to question this, they told me that I could get a refund if I come back to the store. Further, they never told me it had to be when a Manager was there since, 'they're the only ones who can reverse the charge". I found this out later. I work and have a family. It is very inconvenient for me to get there when this one indiviidual is there. Why should I have to be inconvenienced for their deception. 

I now have to figure out how to get there when the manager is there. Plus, I have to spend money on gas to get there.

Alison of Bantam, CT November 14, 2007

Brought in my van for tires and a break job. Arrived at 11:00 am and was kept told that it would be about two hours, then two hours more. Finally got out at 6 pm to find the vehicle wasn't driving smooth. Got out and found that they rotated the tires, but didn't put on the new ones.

Was told to come back the next day and it would be handled quickly. Been here for three hours. Worst service I have ever had and will have someone else check to see about the breaks and rotors if they were done as charged for. Vehicle only has 31000 miles on it! Feel like I've been overcharged and slighted. Not comfortable with the service which makes me very hesitant about the quality of products used.

Have missed two days of work (commission based) to get a simple job done! Will never use another sears auto center nor recommend it to anyone again! They used to be a company of quality, but two days of bad experiences sold me on their current level of commitment.(What would have happened if I wasn't auto savory and drove off, paying for tires, but not receiving them? Whose word would it have been? Did the rotors really need to be replaced?? Now I wonder...)

Jerry of Yuba City, CA November 11, 2007

On 11-10-2007 I bought four tires for a Honda Accord at the local Sears store. The tires were installed and it was dark when I picked up the car. The next day I noticed that the polished aluminum rims had large gouges/scrapes on three of the four rims, in a circle pattern in exactly the same location on all three damaged wheels. It was obvious they had been damaged by their equipment. I immediately called the store and was told I needed to talk to the manager Aaron who came in at 12:30. They took my name and number, and I waited for his call. He never called so I tried again later and explained the problem, and he immediately stated they couldn't have done the damage. He said to bring it by, and when he looked at it said it was an old scrape, probably from a curb.

I asked how three rims could be damaged in exactly the same location when only the right side would be against the curb, and he couldn't explain that. I assured him the rims were not in that condition before, and I expected them to make it right. He said his tech stated that he didn't do it, and he couldn't help me. I told him if that was his final decision I would pursue other means. I was totally surprised Sears would take this attitude, and I will never shop there again until this matter has been resolved. I also want everyone to know what they can expect when shopping at Sears.

Carl of Darlington, SC November 7, 2007

Took my ford f-150 to get a new set of tires on labor day morning.After they looked at my truck they advised me to also get a front end alignment.I ended up spending over 500 at Sears that day. Well,service was good and fairly quick and I left satisfied. A few days later I noticed that i was missing a hub cover on the front right side wheel./This is a a small plastic cover that retails for 25-30 at the Ford dealership. Well,I've had this vehicle for 8 yrs and the covers have always been on my wheels until 2 days after sears works on my truck.

Like I said..its only a 25 part but thats not what ticked me off.It was the conversation I had with the manager at the automotive dept. at this sears store.I called the store to see if they had this cover in the shop they did not. I told him it was now missing from my truck and they must have not secured it well when they put the wheels back on. He then acted as though I was trying to con him out of a 25 hub cap with no regard to the fact i just spent 600 in his dept.

He said there would have to be a thorough investigation and all that bull over a hubcap.I told him to forget it.

Leslie of Pownal, VT October 22, 2007

I brought my mother's car to the Sears Auto Center to have a tire changed. The technician (Peterkin) came to the car window and asked for the mileage. I'm fairly unfamiliar with the car, and knew she had been using the trip odometer, and I spent a minute scrolling through. I asked him to give me a minute and told him the car did not belong to me. He kept asking me questions, circling the car, and becoming louder and more insistent. I was trying to telling him the mileage and year when he yelled that he needed to see the tire. His impatience and rudeness made me feel that I had done something wrong. I was the customer but that is the last time I will be a customer there, and possibly at any Sears Auto Centers.

Nancy of East Meadow, NY October 14, 2007

On Saturday October 13, 2007, my husband took my 11 year old son and his friend and headed upstate to Roscoe, NY to close my mother-in-laws summer home, on the way up my husband got a blowout on right front tire. He put on the donut on and drove to the nearest sears. He called me at 3:00 to give the service person our Discover card on the phone because he did not bring his card. I read the number which my husband repeated to the service person.

At 6:30 he was on the road, he had purchased 4 new tires. At 7:00 that night I recieved a call from a State Trooper, that they were looking for my husband that he stole the tires! I explained that i gave my credit card over the phone and he understood, He gave me Sears phone number and said he would call them also. I called Sears and spoke with the manager Pete who was the rudest person i could have spoke to. He stated that my husband gave him the wrong phone number and that he did not pay for the tires.

I explained to him we gave it to the sales person who he claims we never did, and that my husband just took the car when it was done. MY husband came home the next day and had the repair order with the correct phone number on it. I called sears to talk to pete and explained the phone number was not wrong and that we in fact gave him our credit card number over the phone. I also stated that he never said that they could not have been at fault that in fact we were 100% at fault. I asked the manager Pete of Sears for his last name and he would not give to me.

I feel that were we treated so unfair and that we did nothing wrong. My heart sank when I got a call from a trooper telling me that they we looking for my husband and that they watched him on video in the sears store. The trooper was very nice and understanding, unlike Sears.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |