Complain about a product or service

Sears Auto - Oil Change

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Tina of Las Vegas NV (01/20/09)
I took my 1991 mits 3000 gt sl for an alternator that they replaced along with my battery, and post terminals. When i went to drive the car home it would not move! It seems the clutch had went out. The mechanic then said oh yeah, the clutch did seem to be slipping. The clutch worked when the car went it to the shop.. Is sears responsible for the replacement of the clutch? Any info would be helpful. Thank You

clutch was broke

Edgar of Topeka, KS January 19, 2009

Edgar of Topeka KS (01/19/09)
Had new Die Hard battery installed. Charged me 12.95 for installation. Had to take car back next day because they had lost one of the fastening nuts on the battery hold down clamp and it was not secure. Took back and they found a makeshift nut that anchored it down.

Johnny of Independence, KY December 17, 2008

Johnny of Independence KY (12/17/08)
I trusted Sears auto center with my Jeep. They suggested I get a new radiator due a small crack and I agreed. After driving about 60 miles I overheated. A buddy of mine looked and noticed the fan was not plugged in. After I left that destination I overheated again about 8 miles later. While driving 85 miles an hour on the freeway my radiator busted completely out of the side and my Jeep shut down. Had the Jeep towed back to Sears auto center. Went back the next day to be told my engine was blown. They filed a claim with their insurance carrier. The insurance guy simply took pictures to come to the conclusion that they werent liable. They are only giving me a settlement of the money I had spent in their store.Sears corporate states that since this was turned over to a third party to handle its out of thier hands.

I am now left with a Jeep I cannot drive. I have a blown engine due the bad workmanship and/or bad installed parts. I have been offered back the amount of money spent in thier store which does not even cover half the price of a new motor.

Ana of Virginia Beach, VA December 7, 2008

Ana of Virginia Beach VA (12/07/08)
I took my brand new 2009 Toyota Corolla to the Sears Auto Care Center for it's first oil change. A couple of weeks later I was driving home from work and I started to smell something burning and smoke started coming from under the hood accompanied by a clanking noise and the oil light turning on. I immediately pulled over and looked under the hood and under the car. When I looked under the car I found that a steady stream of oil was falling to the ground under my car. I called a towing company and had my car towed to the nearing toyota dealership because I couldn't believe something had gone wrong with my brand new vehicle that had shown no signs of previous problems.

Toyota checked the car and noted that the oil filter had been improperly installed causing the oil to completely leak out of the car. They redid the oil change but also noted that the engine made a rattling noise upon initial start up which may be a indication of internal engine damage. Toyota said that my warranty would not be valid for engine damage since the warranty covers defect and not damage. Since then my car has continued to make rattled noises while starting my car and driving.

I have contacted to Sears Auto Care center and get this taken care of. They said they will cover the warranty that Toyota will no longer cover but I did not buy a brand new car to be having engine problems before my car has even hit 10,000 miles. I asked if I traded it in if they would cover the difference and they said no because the vehicle is still drivable this is not satisfactory and it is a huge inconvenience to have a new car that may break down any day.

I will never use a Sear's Auto Care center for anything ever again. I may be needing to hire a lawyer to get compensation Sear's negligence.

Jeff of Glendora, CA November 1, 2008

Jeff of Glendora CA (11/01/08)
This problem concerns the Sears Auto Center located at Covina Ca. My mother purchased a tire (Kuhmo, size P22560H15 for a 1990 Ford Mustang) from that facility on October 20th, 2008. She paid in full for the tire, balancing, valve, and the applicable fees involved (84.24 in total) and was told to come back on the 29th of October, 2008 as the tire was not in stock. When she went back on the 29th, she was informed that the facility forgot to pick up the tire, and that they instead had a Goodyear tire that would be 20 more. She ended up purchasing the Goodyear tire, and was charged an extra 29.55. When my mother told me this story, it immediately sent up a red flag.

I called the Sears Customer Service about this, and she had me hold while she tried to contact the facility. The manager wasn't in, but she said she left a message for the manager to call me back, and the manager did in fact call me back. I asked why the first tire was not available, and I was told that the tire was discontinued. That information was not presented to my mother at the purchase time, which is a problem in my eyes. If she had known that, she would have gone elsewhere. I felt this situation needed to be reported.

I am concerned as to why someone would take full payment on an item they didn't have, and knew they didn't have. I am concerned as to why cheaper item was purchased, but then unavailable while a more expensive option was substituted. I would like to know why this is not an unfair business situation in the least, and not a bait and switch in the worst. My mother purchased the more expensive tire, and while it was not what she preferred, I do understand that she did receive a better tire. I would have substituted the tire as an even exchange just as a gesture of goodwill over the problem, but I understand that people do not run their businesses in the same way.

I was not asking for the monetary difference in the purchase, but I was asking for someone to please explain to me how this is acceptable or ethical in the slightest. Sears kept bouncing me back to the branch manager, who of course gave the same unsatisfactory answer. I couldn't get a response from anyone else. I filed with the Better Business Bureau, and got a response from...yes, the branch manager with the same rhetoric. Amazing. So, now, I thought I would at least get this story out here so others might know this. It is obvious to me that Sears isn't going to pay attention to this, and it obviously isn't worth it for me to pursue this, either monetarily or time-wise. But, at least others can hear about this. Maybe if it happens again, something can be done about it.

Lance of Freehold, NJ October 4, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |