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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Every city and town across America is jam-packed with independent auto service centers. It doesn't take much shopping around to find one that is competent, honest, reliable and courteous. Or you could just abandon your car to Sears Auto & Tire Centers and hope for the best.
Brian of Santa Fe, NM September 24, 2008
I purchased 285 70 R 16 Mud terrian tires that when I went to go for my warranty work, my information was not in the computer. I ended up not noing what to do from there so I purchased some used tires from the local paper. The tires cost me 1300.00 and I have no records at sears computer and I think the employee didnot give the money to dears and burned me and sears, I would like a refund or new mud tires,
I suffered getting faulty tires and no warranty so I believe that I was robed.
Jennifer of Baltimore, MD September 12, 2008
I had the most unsatisfactory customer service experience when visiting Sears auto-service center at the East Point Mall location. I had some complaints about some tires from Sears that I had purchased and went to the location where I had bought them looking for some ideas and suggestions on how to take care of the issue. I was initally taken care of by a young gentleman who had to look to his senior for advice.
This woman who was helping him was rude to me, curt and acted completely unprofessional. She spoke about me as if she wasn't standing in front of me and when she gave me her opinion about my tires, she just walked away. I called out to her to ask what to do next about my tires, but she did not acknowledge my presence and dissappeared to the garage. I am afraid the transaction was so abrupt and stupifying, that I never even got her name. This happened on Friday September 12th, 2008 at 10am. I am sure her name will appear on the schedule. I have been purchasing my tires from Sears ever since I bought the car. Never have I been treated like this by any other Sears location. I am afraid that this one instance has caused me to look elsewhere for my car and tire service.
Keely of Mission Viejo, CA September 11, 2008
I felt a thumping in one of my tires and had it checked at Sears (where I originally bought it). THey checked and said the tire was fine. Within two weeks the tire had a tread separation while I was driving on the freeway with my toddler in the car.
Neither of us were injured. My car suffered body damage from the tread.
Tansy of Cleveland, OH September 6, 2008
In March 2006 I purchased 2 tires for the rear of my car from Sears Auto Center in Richmond Hts. OH. I also, purchased 2 tires from Wal-Mart in June 2006, for the front of my car. Both sets of tires has a 60,000 mile Warranty. I get my tires rotated and balanced every 6,000 miles at Wal Mart with my oil change. In August 2008, during my oil change and rotation I was informed that I need 2 new tires. Upon checking my car receipt file, I determined the 2 bare tires were from SEARS. Both sets of tires are a little over 2 years old with aprox. 28,440 miles (Wal-Mart) & 31,460 miles (Sears) of wear.
I went to SEARS to complain about the defective tires the Mechanic said I needed an Alignment. I explained the car was aligned by Toyota right after I purchased them and I get the tires rotated and balance every 3 - 6 months. My car drives straight it does not pull to the right or left, and nor does it vibrate. SEARS said since I hadn't purchased the Road Hazard Protection at the time of there's not any thing they could do. I explained them and showed them my receipts from Toyota and Wal-mart proving I the car had been Aligned and my tire rotation schedule over the 2 1/2 year period. It's crazy, the Wal-Mart tires are not bare, there is still a good 2 years left on the tread for both tires. If my car was out of Alignment all this time, all for tires should be bare not just the SEARS tires.
I would have been satisfied if SEARS would have allowed me to purchase 2 more tires with a discount, due to the defect in the tires. Sears clearly does not honor their moto Satisfaction guaranteed or your money back. I believe the SUMITOMO brand of tires #P18565H15 SU THRH4B that SEARS is selling is defective. I will never give Sear Auto any business. This complaint be made with the Better Business Bureau,the Ohio Attorney Generals office, as well as, the makers of SUMITOMO tires.
I would like to be re-imbursted for at least 50% of the value of the tires. Total cost of the 2 tires was 174.09
David of Longwood, FL September 3, 2008
On the sears web site it shows ATV tires. When I called the Sanford store they said the had some I said I would call back with the tire size. When I called back I was told they do not carry them. I then called Oviedo Sears and they also said they don't carry them. I asked them if the could order them and them said no no seasrs store can get them.
Marian of Columbia, MD August 31, 2008
I purchased eyeglass from Sears Optical June 23 for my husband and myself. I wear bifocal. One line was higher than the other on the left lense. It took a month to get that corrected. I finally got them back in August. My husband lenses are too strong. We found out it is the wrong prescription in the glasses. Ken said he has ordered them. That was 12 day ago. I called the office Sunday and one of the office ladies said they have never been ordered. Should it take from June to September to get the right pair of glasses.
I took my car to Sears Automotive and purchase new tires. They put 3 tires on the car that were too large and one on the right-front side that was correct. The size the tires that should be placed on the car was inside the door. They drove the car off the ramp and didn't balance the tires correctly. I received a statement from the credit department. The previous balance was 788.00 or around that amount. I paid 300.00 on the charges which showed the 300. paid, but the new balance showed 788.00.
I am wondering who owns Sears anymore. I am cutting up my charge card and will never purchase anything else from them that I can't pay for in cash. Therefore, that won't be much because I have very little money. You only get a recording for the customer service. What happened to the wonderful store of Sears?
I keep going to opitcal and Ken said he has order the correct eyeglass lenses, but we have never gotten them. No one at the store is able to find his order. My husband keep taking my car back this will be the third time. Perhaps they will put the tires on that I have paid for or I will forced to see a lawyer! My husband needs his eyeglasses for work, he hasn't gotten the correct prescription yet!
Virginia of New Hartford, NY August 29, 2008
Went to Sears for New tires on our HYundai Santa Fe. Something was wrong with the suv. I drive constantly for work! didn't have time or money to get it fixed right away- by the time I brought it in-it needed a differential replacement. Our Mechanic wanted to know who the genius was that put the wrong sized tires on the rear of the vehicle-that blew out the differntial. well- a trusted professional store-thats who! Now what?
cost about 350.oo and our mechanic is so inexpensive! I can imagine how much that would have cost somewhere else. had to buy new tires anyway
John of Valencia, CA August 27, 2008
We had brought 4 new tires at Sears in Valencia CA. They have only 11k miles on them and the right-hand front is worn-out smooth. The tech. #86 at the time of purchase told us we did not need an alignment and marked the paperwork as OK. Last night we took the car back in we also had the full warranty on the tires and the service manager told us he would not honor it because we should have had an alignment at time of tire purchase and he didn't work there at the time also the tech is no longer there.
We bought the tires from Sears whoever works there represents Sears, they are the experts not me, they said in writing that an alignment was not needed. He still offered nothing but to charge us 365.00 for an alignment and 2 tires, more per tire than the original tires cost. I am having a different tire store do the alignment and replace the tires that Sears will not stand by.
cost of 2 tire replacement
Mary of Edgewood, KY August 14, 2008
I didnt think my experience in trying to buy four new tires from my care could have been worse but it only got worse.
On July 29, 2008 I purchased four tires for my Isuzu Trooper. I was told that the tires would be in within 2-5 days. I called Sears within two days and was told the tires had not come in. I called Sears within four days and was told that someone? dropped the ball and the tires had not been ordered. I called again, on Tuesday the 5th, as I was going on vacation the following day and was told the tires had not arrived. He said that the tires were coming from Dayton, Ohio and that they would be in the NEXT DAY. Since I was going to Dayton the Dayton airport to travel, I said I could just go to the Dayton store and pick them up. I was told that was not an option as the Dayton store had ALREADY shipped the tires. I told the gentleman that I was talking to that I was going on vacation and would not be back unit the 12th of August. On the 13th I called, was told that someone would check into it and call me back. When nobody called me back, after several hours, I called again and was once again told that they would check into my order and call me back. No one called back so on todays date, I called again. I was put on hold the Sears representative never came back to the line and it automatically disconnected after a period of time. I then called customer service and had them contact the Florence Store to see what the problem was. The customer service representative and I were told that the tires were not in! When I told the representative that I wanted to cancel the order, to add insult to injury I was told that I would have to drive to Florence, Kentucky and waste my time to cancel the order.
I then called the Sears Credit Card to see if the order could be cancelled without me having to go back to the sears store. The credit card company said that I should call 1-800-549-4505 as Sears should be able to cancel the order without me having to drive back out to the Sears store. I called the number and unfortunately it was the same customer service I had spoken to before, they were really nice but totally unable to do anything to assist me with my issues.
I then called you executive office number at 1-847-286-2500 and Jennifer, once again called the Florence Store to see if the purchase could be cancelled without me having to go to the Florence Store. To say that I thought Jennifers calling the Florence Store was ridiculous is to put it mildly. According to Jennifer the Sears Auto Center is owned by the Sears Company. I think it very unusual that for all other transactions using credit cards, I can cancel on line, by phone, by letter or other but with a Sears Card I am required to go back to the store so that they can swipe my card?. I actually do not believe that this is accurate, I think I was continually lied to by the Sears representatives at the Store. When I spoke to Jennifer, I specifically asked for the UPS routing number (that I had been told existed as the tires had been shipped) and she was unable to provide me with the routing number.
Ed of Arcadia, CA August 5, 2008
They are refusing to honor the warranty on a Dunlap tire, which they stated had a 60,000 mile warranty (I have 37,000 miles on the tire). The tire has no alligment wear, but yet because I did not get an alligment when I purchased the tire, they are stating that tire is not under warranty because of an alligment wear. I took my vehicle to other tire shops and both the Service Reps at these locaion stated that the tires wear is normal and not caused by an off alligment. But yet Sears refuses to prorate the warranty.
It going to cost me approx. 100 extra to replace the tires. I an so upset and I don't know what to believe anmore. why even have a miles warranty on ire if they are not going to honor it. I am so frustrated.
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