|
Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Every city and town across America is jam-packed with independent auto service centers. It doesn't take much shopping around to find one that is competent, honest, reliable and courteous. Or you could just abandon your car to Sears Auto & Tire Centers and hope for the best.
Jesus of Dallas, TX August 31, 2006
I went to Sears at Irving Mall and had my car tires changed. Larry informed me that it would take 1.5hrs and no longer than 2hrs to take care of this. After 3hours I get a call from Larry informing me that the job was done except there was a little problem with a lug nut . He stated he felt it was the fault the place in which my tires got rotated last. I asked him then why wouldn't they have informed me. He said most places wouldn't inform the consumer about such mattter given that they would have to be responsible in fixing the problem. I said why should I not think it was caused here at sears since it took so long. He said I would have to just take his word.
Mary of Kansas City, MO August 10, 2006
I took my 1997 ford wagon problem -- no cold air from air conditioner -- plus an oil change. I was told if there was a problem could not fix they would not charge me I would have to go somewhere else. When I came back they said the mechanic said there was a clunk sound but it did not repeat and it was blowing cold air. When I got in and started the motor it blew warm air I drove approx. 5 miles and took it back. Jim agreed it was hot air coming out. A mechanic said freon was probably frozen in the line and I should let it sit overnight I felt the line and it was hot. and in the morning - start it up and see if it blows cold air that they will have to do a takedown to get the moisture out of the line.
I had gallbladder surgery 15 days ago. although I can get around I am still frail. The importance of the airconditioner is because I do volunteer work for the elderly many of them have pulmonary problems and have to have air conditioning, Thus they have to take a cab until I get my car fixed. Chris of Lubbock, TX July 30, 2006
Sears automotive center in Lubbock TX told me that the right front tire had a sidewall leak. I chose not to allow them to replace the tire without a second opinion. My personal mechanic reported to me that the tire had no puncture but the valve stem had been loosened.
The consequences included stress and letting a perfectly good truck sit because of the leak for over one month. It put my family in a transportation bind. Eric of Niwot, CO June 12, 2006
I ordered Monroe Gasmatic shocks because they were on sale 50 percent off. The first time about three months ago, the shocks never came in and my order/rain check was lost by Sears. The same shocks went back on sale, so I re-ordered. My total was to come to around 64. The parts were not in stock so they had to order them. They did not call me when they arrived - I had to go into the store twice before they brought some shocks out claiming they got misplaced. 30 min into installation they inform me that they had removed my shocks before noticing that the ordered shocks were for 2 wheel drive rather than 4. In the process they broke one of my original shocks so they had to install the next step up - the Monroe sensetrack. This caused the cost of my order to double. I told them that since it was not my problem that they had made the mistake I wanted them at the same cost and they refused - only saying that I couldn't drive off without the new shocks. The store manager was not present to file a complaint so I had to pay for the more expensive shock.
My bill doubled to 122.00 to drive my truck off the lot. They were unwilling to compensate me with any more than a 10% discount. Thomas of Ronkonkoma, NY May 24, 2006
On 10/10/2004 I purchased 4 new tires. Just about 1-1/2 years later as I was driving I had a blow out in one of the tires. I had drove 12,727 miles on that tire. To my surprise when I called up Sears Auto, I was told they could do nothing about the tire. I thought the tire would be prorated at the very least. I really assumed it would be replaced being that the warranty said 50,000 miles and I only did 12,727 miles. I was deceived because the Warranty said 50,000 miles and their saying that's for Road Hazard. The tire just blew, I didnt hit a pothole or anything else. It just blew as I was driving.
Joseph of Miday, GA March 18, 2006
On May 16,2003 I bought a set of four tires from Sears Automotive in Savannagh Ga. The total price for this adventure was 559.00 after an alignment was added. The tires that I purchased were 60,000 mile tires. At about the 24000 mile mark my truck started to bump which led me to look at the tires. Sure enough the belts had separated. You could see where the belts were coming out of the tire. Keep in mind that these are 60,000 mile tires.
I called Sears to complain and they told me that they wuold pro-rate the tires and I would have to pay the difference. Of course I did not agree and complained all the way to Chicago. Anyway needless to say I did not win. I went back to Sears to purchase a second set of four tires, two of which were pro-rated. This was on May 5, 2004. This time it cost me another 442.00 and they re aligned the truck when it did not need it. The second set of tires I purchased were 50,000 mile tire. Low and behold my truck started to bump again at the 25,000 mark.
I took it to a Automotive shop in Savannah yesterday, March 17, 2006, and they told me the belts had separated on the tires on the front of the truck. They could find nothing else wrong. I do not drive the truck regularly due to gas prices so the mileage on the tires are low. I do drive the truck weekends and whenever I need it. 12000 to 15000 miles a year.
Cathy of Valdosta, GA February 28, 2006
I drove my van to Sears to have the brakes repaired. After they allegedly changed the required parts I was told the van was repaired. I took the van and attempted to drive it back to my business. When I attempted to stop at an intersection the brakes didn't work. I was fortunate the traffic was not heavy and was able to coast to a stop on the other side of the intersection.
I immediately called Sears and the vehicle was towed back to Sears. Their mechanics looked at it again and stated they could not fix the brakes. They towed the van to Goodyear and they stated they could repair the brakes.
I paid Sears over 380.00 to repair the brakes and they didn't repair them. I had to have Goodyear repair the brakes at an additional 300.00. I would like to have Sears reimburse my money back since they didn't repair my brakes and could have caused me to have an accident. Kevin of Titusville, PA February 21, 2006
I bought new tires at Sears and purchased the road hazard for them. Now I'm getting vibration from one of the tires, so I took my car back to Sears and they said one of the tires had a broken belt. So they said they would replace the tire. After about a hour later I went back and got my car, and as soon as I got back on the road the same vibration was back onthe same side, So I went to a different Sears location and they said one of my rims were bent, so I went and paid 35 bucks at a salvage yard for another rim, and took it back to Sears.
After they changed the rims around, and I left and the same vibration was back. I took the rim they took off my car to a Independent tire service and they checked the rim to see if it was bent, and it wasn't bent. I have been to Sears about seven times about this, and they have done noting to fix the problem, except try to say there is something wrong with my cars suspension and there is nothing wrong with the suspension, because I wasnt having any vibration problems with the old tires!
Jim of Carlsbad, CA February 14, 2006
Purchased 4 Dunlop 285/75R16 for a 4x4 Excursion (solid axles front and rear so there was no allignment problem) with 60,000 mile warranty. Wore out in 27,000 miles. Not honor warranty because all tires were not worn uniformly. Most of driving on crowned roads so tires on right side worn a little more on outside. Slightly more wear on inside of front left for same reason (crowned Roads)
Andrea of Jonesboro, GA January 31, 2006
On January 8, 2005 I purchased and paid for 4 new tires, a wheel balance and alignment for my 2004 Nissan Maxima. Total cost was 670.04. On June 1, 2005 I took my car to the Nissan Dealer because it was shaking and was informed that the car needed an alignment. I informed the advisor that I had just purchased new tires, an alignment and balancing at Sears in January. The advisor informed me that the weights had not been removed from the car; therefore no alignment had been done.
Later that afternoon I took the car back to Sears with the payment receipt . The cashier apologized and referred me to a technician who that stated “some of the younger guys did not know about this kind of stuff” . The work was completed and I was not charged. On January 13, 2006 I took my car to the Nissan Dealer because it was pulling to one side and shaking. I was informed by my service advisor that the tires were cupped and pulling to the left, due to the car not being aligned. He further stated I needed four new tires and an alignment.
I took a deep breath and prior to heading back to Sears decided to call the Manager (Mr. L) of the automotive shop -- he said to bring the car in. Upon arrival found 5 employees in the cashier area talking to each other. After several minutes I was asked how I could be helped. I gave the cashier my name and that I had spoken with Mr. L by phone, before I could finish my sentence Mr. L interrupted and instructed the cashier to do a work request.
Mr. L never acknowledged my presence; I only knew who he was by his name tag. The cashier asked me if I wanted to be seated and my reply was no I wanted to see what was being done. I walked to the shop where my car was mounted, the technician turned the wheels went inside and spoke with Mr. L. He came out and did the same thing the technician had done. Mr. L then looked at me, never introducing himself and stated “Your tires are like this because you did not rotate them in the last year”.
I informed him that my tires had been rotated at the Nissan dealer, his reply, “prove it”. By this time I was so upset I could not find the paperwork for the rotation in my car so I called my Nissan advisor. The Nissan service advisor spoke with Mr. L and informed him of the dates and mileage for tire rotation. He further advised me that even if my tires had not been rotated within a year it would not have cupped the car the way it was. After speaking with the Nissan Advisor, Mr. L continued to blame me for not having a tire rotation for the problem. He stated he would give me 20% off the price of new tires.
Not willing to settle I ask Mr. L for his manager's name and phone number. He refused and advised me to call the Sears Customer Complaint Department. The number he gave me was not correct. After finding the correct number I spoke with a representative who connected me with a TJ who stated he was Mr. L’s boss. His conversation began by stating “Mr. L told me your story -- because you have no proof/paperwork I can only give you 50% off the price of new tires."
I continuously tried to tell my side of the story and he never once listened or apologized for my troubles. After this conversation I made it my mission to produce the paperwork for maintenance completed on my vehicle. After finding the receipts for the work Sears completed, I found on my second visit the only work done was a wheel balance, rotation, adjusted the pressure and removed the old weights. Again, no alignment was done.
I drove the car for almost a year with new tires and no alignment. After finding the documentation I called the Customer Service Center who spoke with the Shannon Mall Store District Manager who stood behind the original 50%.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
