Sears Tire & Auto Centers

A couple of days ago around 3 p.m., I took my car in for an oil change and after a little over two hours, they gave it back. I went to the store and back home and parked the car for the rest of the day. The next day, I went to leave around 4 in the afternoon and it just wouldn't start at all. I called them and told them about what was going on and they told me to get a jump from another car but the battery was fully charged; the starter just wouldn't turn over. I have a 2007 Chrysler and nothing has happened since I bought the car until now! They said that there's nothing that they can do but I can pay to have it towed back to them to figure it out. There's no way I'll ever take my car back to Sears but I'm 100 percent positive that it is something that they did and I can't wait to see what it was so I can sue them!

On 5/9, I took my car to Sears Auto in Poughkeepsie, NY around 5 p.m. My car was overheating; the temp reading was high, the anti-freeze was very low. I informed the Sears advisor and they worked on it till 7:15 p.m .The store closes at 7 p.m. I was charged money for the part and labor. By 7:30, I asked the Sears advisor, "You haven't shown me what you did to fix it." The Sears advisor said the car is fixed and parked outside for me. I felt then it was a run because it was after 7 p.m. and the store was closed. I got a quarter way down the street from Sears. The car started to overheat again. I attempted to contact Sears hoping that someone would be still there. No answer! After putting water in the reservoir 3x before getting home, I found out the next day that the the clamp that Sears put on, there was a huge crack which no one at Sears told me. I was very angry and had to borrow someone else's car to get to Sears and get my money back from the misdiagnose. I also found out that I need a radiator. I felt that Sears didn't take the time to even look at my car properly. The crack was where they put the clamp at Why couldn't they see that? Consumers beware! Check to see if your car is fixed properly.

I had taken my car to Sears automotive in Palmdale, CA for front and back alignment. Not too long afterwards, while watching a movie, did I receive a call from the center explaining to me that I had a huge leak (power steering fluid) and my rack and pin needed to be replaced. I freaked out. "Rack and pin"! The girl told me that it would cost $686.00 and some change to get it fixed. I don't think so. I was angry. My car had small pooling to the left side. I never saw any fluids underneath the car, and there's no noise.

To make a long story short, the gal wanted me to come back, so the mechanic could show me the problem he "found". I left the movie, and I practically ran back to Sears. There I met the mechanic, and he then showed me the very thin line of fluid that had been behind the boot. That really wasn't what I got mad at. It was when he proceeded to show me the hole he popped in the boot which was about 3cm. I exclaimed in rage and asked, "Why did you pop the hole. I understand a leak, but you have made the problem worse." The main problem I have with this situation was that if he would have shown me the "leak" he found, which is what the job is, they have to inspect before doing anything and letting the customer know before they start poking and probing.

I left Sears with no alignment and no new rack and pin ($700.00). Instead, I am sitting here, at home, boiling at the fact this mechanic (Sean) had taken it upon himself to pop a hole in the boot, which holds my power steering fluid, causing a greater problem. This all happened today, 5/9/12. I had to gather my thoughts. Did he overstep his boundaries? As the customer, should I have been told first what he found, before he continued on with his work? What I have determined is that as a customer, I was screwed. I left there (Sears) with a hole in a boot, which wasn't there before, and I was told to keep track of my power steering fluid and listen for noises. Sears thinks they were so right, because they priced the work so cheap (to them). However, $686.00 isn't a low cost.

I'm calling the manager tomorrow, since he wasn't there today; and I'm filing a complaint with corporate and sharing my experience with others, because maybe someone will read it and gain some more insight into the nightmares of car repairs and that even with Sears, mistakes are made. I don't think as consumers, we should have to always be on our toes. You would think that your worst nightmare can't happen, and that's ending up with Edward Scissorhands, the mechanic! I feel walked on, and now, I'm just worried about my power steering, my car, and the money I have to come up with. I'm never going back again. Because the story gets worse. No, it doesn't stop there. They also want to charge me for power steering fluid. They said they could tap it out, or I could pay $55.00 more on top of the $686.00 to get fluid flushed. Are you kidding me? Do you think I'm going to let them do anything else to my car ever again? No, that's right. They screwed up!

Bloomingdale, IL Mall location brake "evaluation" - March 17, 2012, we were fairly certain that we needed new brakes as they had started squeaking (along with time frame) and since we were shooting out to the mall anyway, we dropped the car off at Sears. We got right in; the mechanics were all standing around so we thought we were lucky to have caught them on a light day. We were phoned about an hour later and advised that they didn't find any issues, that the brake pads "looked brand new". They stated it must have been dirt causing the squeaking noise. I was perplexed but I thought, how nice of them to be truthful and not upsell us brakes we didn't actually need.

Flash ahead to May 5th 2012. The brakes are squeaking again, but this time louder. We decided to stop into Sears again but when we called the Stratford location, a very rude man answered advising it would take hours to get to the car. I turned around and called the Woodfield Mall location and was told they could get us in right away. When we arrived, we advised them of what the other location had told us back in March and about what we were experiencing now. They inspected the car and advised of multiple issues; the main one was we needed brand new pads and rotors! They asked us a second time what the other location advised us of back in March and I told them again. I even showed them the paperwork and they were shocked. I don't know if the rotors would have needed to have been replaced if we had the issue resolved back in March. But I am very angry that it was quite obvious we needed the pads replaced back then. I am currently waiting for a call back from the Stratford Square location.

I received $80, half my $160 tire rebate, from tires I bought at Sears in November 2011. I sent the rebate form to you in November 2011. I called four times and you keep giving me the runaround. Are you sending the other half, $80 and when? Quit giving me the runaround.

I went to Sears in Fairview Heights. I told them I wanted new struts on the front. A little over two years later, I took my car to Firestone because I heard a real loud noise from the front of the car. They looked at it and said I needed struts and also springs because the loud noise was a broken spring. They showed me the struts and they were clearly never replaced. They even put a dry wall screw in it to hold the bushing in place. I took it to Sears and told them. The first thing they said was, "We don't know how you drive your car." I am 67 and a female, so I guess they think I don't know anything. They wouldn't even look at the parts. They said they were in the process of getting a new manager. All I want is a refund for the things they said they replaced. The reference number is ** (printed on 8-26- 2008). The total I paid was $180.00 cash and $288.11 on my debit card. I always get my tires at Sears and now that is the only thing I trust them to do right. I expect to hear from someone soon. I still have the old parts.

Last weekend, on 4/21/2012, I arrived at the Sears Center by 10 a.m. with the intention to replace the front tires that were worn unevenly from the interior side. I've been to this place a few times before and always had a good experience. First, the associate told me it will be done in 2 hours and tried to sell me a coolant change service I did not need since it was replaced 2 months before. I refused. After they replaced the tires, they called me to ask if I accept to replace the control arm on the passenger side that is damaged and will cause tire problems. He did not disclose the price of replacement. I accepted and waited another hour. Again, they called to ask if I accept to replace the CV shaft on both sides since they are broken. I had suspicions about this since they did not mention this problem any time before. I went to the garage to inspect the car myself.

The mechanic was there with me. I do not know his name, it was a black person, very friendly and helpful. He indeed showed me both side rubber boots broken and the grease spread all over the rim. Why had not they discussed this before? At this time, I noticed that the arm was already replaced but in the process, the mechanic punctured, tore and bent the interior cover on the brake caliper. When I pointed to the damage, he said it was just the cover and didn't matter. I am afraid the water and debris from the road will reach the brake pads and cause problems. I was not compensated for the damages and I did not insist since I was there for several hours already and starting to feel tired. I asked the mechanic if the shaft was okay, since it was running without grease for a while. He said that some grease was present and the shaft is not damaged but must be replaced. He also said since they are working on the arm, it will cost me less labor time to replace the CV shafts now than later. I argued with the mechanic about replacing the rubber boot only since I was familiar with the issue from last year, when my daughter car had a similar problem and her mechanic replaced the rubber boot only for under $100.

I almost convinced him to do it but an associate took me back to the store front on a corner computer station where he explained it to me that the CV book cannot be replaced separately anymore because "they do not make them like that anymore". This was a lie (confirmed later by a second independent mechanic) with the clear intention to make unnecessary part replacements in order to make more money for the time they spent with my car. Also he charged me $180 labor on the top of the $72 labor for the arm replacement ignoring the mechanic labor discount promise. I found later that he inflated the control arm part price by about $100.The control arm of this car is sold for under $50 on every place I asked, but Sears has a special price of $145. The labor discount the mechanic mentioned was also a lie to make me accept the work.

I left the store after I paid almost $800 for 2 tire replacement (my tires), alignment, a control arm and 2 CV boots. This work if done anywhere else will cost under $400. Your Sears Auto Center must be proud of making a double illegal profit on the expense of loyal customers. As soon I left the garage (4 p.m.), I noticed one of the front tire was not balanced properly causing strong vibrations. I returned to the store to complain and correct the problem. 30 min. later they asked me to pay for the balance again. The mechanic did the rear tire balance instead of the front. They were laughing about that mistake. I paid and I left. I will dispute this charge with my CC.

When I arrived home 1 hour later, the driver front tire was flat. I removed the tire and checked for leaks with soapy water. I found 5 places and marked them with red marker. Next day I pumped air and I returned to the store for proper seal of the tire and balance again - that was not resolved. They explained that the tire is special and is hard to seal. I had these tires on this car before with no problems. The Sears incompetent mechanic did 3 attempts to balance/seal my tires with no success. This time, he applied a sealer on the exterior of the rim to make sure there will be no leaks. He ignored the red marks I made on the interior and he did not apply any sealer on the interior of the rim. The next day, my tire was flat again. This time, I went to another garage where the tire was sealed and aligned properly on the first try.

This is not the honesty and competence Sears Auto Center promises to customers on the diplomas hung on the wall of the store and signed by all employees.

My family and I have always valued Sears' good reputation and high quality standards for service. I am writing in regards to your substandard auto services departments. Listed are events that have occurred with your company.

I purchased tires at Sears Westland, MI with warranty maintenance. Associate indicated must keep tires rotation. Upon returning, associate indicated I didn't have to drive 14.27 miles I could choose a closer location. The Fairlane Store in Dearborn, MI has lousy workers. I went for simple tire inspection and tire rotation on my other car and mark the tires. I received unsatisfactory performance.

I traveled to Sears Livonia, MI, was seen at 3:45 p.m. The manager indicated work order in computer showed "you were here in February, 2012 for rotation. They did not put mileage on the system. We can assume they did the work, paper work orders not available and come back in May sometime and get rotation." What! It's not acceptable.

With the incompetent staffing, I will be in need of new tires before winter. I should not have to buy new tires in one year's time when I am doing what I should. Oh, did I mention the associate on site knew nothing about the brand of tires on my car (outside looking at them)? I indicated before loyal Sears Roebuck customers but with this insufficient service, does your organization really care?

I took my son's Jetta to Sears for a simple battery replacement. Sears shattered his expensive fiberglass hood, then they refused to take responsibility and blamed it on the company, which sold him the hood (they supposedly gave him the "wrong hardware." Note that the hood had been on his car for over a year with no problems). Not only did I have to replace his hood to the cost of $500.00, but Sears charged me full price for the battery, labor included! Trying to find someone at Sears (anyone!) to help me with this problem was impossible. It was literally the worst customer service of any company I have experienced at any time in my 50 years of life. Be warned, and take your auto to a reputable repair shop, not Sears.

Avoid Sears Auto Sioux Falls, SD, look elsewhere. The convenience is not worth it. Labor costs are sky high and parts are drastically marked up. Please take time to read my experience as it is very similar to many other Sears Auto complaints across the country.

I took my car in for new tires and thought it would be a quick resolution. They are close by my work and the place was empty so I thought it would go quick (empty should have been a sign). A brake inspection revealed warped rotors and the alignment was off. I was hesitant to allow them to do the work. I did a price check and should have immediately pulled out. Their rotors were $35 above cost, not to mention, labor costs through the roof. Since the tires were already off and I needed my vehicle, I let them do it. Now I'm sitting 3x's the original expected cost (mostly in labor) from when I took it in. I want a safe vehicle so I told myself, fine, suck it up.

Later in the day, I received a call from a stuttering employee. Expecting him to say, "Come get your car," I was met with, "I have some bad news." He proceeded to inform me they broke my brake calipers while attempting to bleed the brakes. Then he continued on blaming the previous person that did my brakes. The part was unavailable in town and now I would be without vehicle for 2 days. I live far out of town and this was not good news. Furthermore, he told me how much this was going to cost and I deservedly became irritated and asked if I had to pay for this. He seemed to feel honestly bad and said he'd be speaking with his manager to compensate me.

Next day, I called back to get an ETA and some news. He could not provide an ETA, only an estimate which is not acceptable when you have to make arrangements for alternate transport. He then explained his manager would not budge and I would have to pay for repairs. Pay for what they broke?! I asked to speak to the manager immediately.

I began telling the manager Cliff my story hoping to get some empathy or understanding for my inconvenience. Not once did I hear a sorry, only blame. When I posed the question what do they plan to do to compensate me, he responded, "We'll fix your vehicle." I asked if I was being charged for something they broke and he said of course and informed me that they broke nothing. Again, he started blaming the previous brake job. Although, his previous employee told me they broke it. He told a different story that they broke a tool, not the caliper. I asked for the unbroken part and his story changed now stating that part of it was damaged during the work but not "broke". So now he's not only ignored the customers concern without apology but he's lied to me.

Worn down, I said, "I would pay cost for the part." His response, "I can't do that. We have to make a profit." Is profit more important than a happy customer? More back and forth conversation only returned blame and contempt. I finally got him to sell me the part for cost which was still higher than normal. He then proceeded to admonish me for having the nerve to call and complain when he's trying to make my car safe. How rude is that? I apologized for being upset but also explained I had every right to be. I could tell this grumpy guy lacked any customer service skills and the customer matters not. I just want my car back so I gave up.

This manager was unwillingly taking some responsibility. Sears Auto of Sioux Falls is overpriced, dishonest and unwilling to work with the customer to please them even when they messed up. Before considering this or any other Sears Auto, read all these reviews. They all sound the same. I should have read them!

I went to the Sears Auto Center to buy some new tires. The ones I had were worn from needing an alignment. I purchased tires and a front end alignment and asked that they do a front end inspection to see if any parts needed to be replaced. I was driving 120 miles a day to or from work and wanted the vehicle "safe" to drive the distance. It was dark when I left home and was dark when I returned (working 10 hours a day). Recently, while my wife was driving home from work (on the expressway), the tie-rod gave out. I cannot believe that in just 90 days that a tie-rod could go from good to bad. I trusted your so-called "certified" mechanics to do an inspection on my vehicle and give me the opportunity to have them replace the part, but no, they assured me that all was well with the vehicle. So I paid for my alignment and my tires and out the door I went, feeling safe and secure in the knowledge that my truck was in good working order.

Now, it has cost me a tow, a tie-rod, another alignment and I will have to buy 2 more tires, not to mention the fact that my wife could have been killed, all because I don't believe that an inspection was ever done. And if you were to see the wear on the tires, I would even question if the alignment was done properly, if at all. I have never been more dissatisfied with any service from any company in all of my days. We have a total of 4 vehicles in our family and I always recommended Sears for all work performed on all of them. That will soon change, though, if this isn't rectified. I have already paid for the tie-rod, the tow and the alignment. Do you think that you could replace the tires? I did purchase the road hazard, but I don't think I should have to purchase more tires because your mechanics failed to do the requested work. This is also my second email to you, with the first having no response at all. I guess if I get no response from this one as well, then I will have your answer.

I'm not sure how to explain this. But the last couple of times I've brought my car to Sears on Tyrone in St. Petersburg, FL for services, things have come up missing or broken and your staff don't say anything. The very first time I got tires for my car, the person scratched up the rim (There's literally a circle going around the rim where they were trying to put the tire on.); and no one said anything. I didn't notice right away, so I felt like I had to let that one go.

Earlier this year, I had a nail in my tire. AAA came and put the spare on my tire, and I went straight to Sears to have my tire fixed. The spare was placed back in the trunk. This past weekend, I had another nail. Going to get my spare, I realized that Sears never put the jack and stuff back in the trunk from the last time. And then this time, they broke the screw that is used to hold the spare tire in place. Regarding any of the above-mentioned times, your staff has not said anything. This time, I noticed right away, as I was going to clean out my trunk. The screw was laid on the tire, and it's broken.

Seriously, how hard it is to say that they messed up and the screw broke, they accidentally scratched a rim while putting the tire on, etc.? If I didn't buy the Road Hazard stuff for my tires, I wouldn't even bring my car back up there. That's poor customer service!

My work order was placed at 8:30 because my tire was losing air. I was asked some questions at 9:30 about the new tire sensor that was put in 2 months earlier at this same location. At 10:30, I was told my sensor needed to be replaced under warranty, which was fair. At 11 am, I asked what was taking so long and I was told, for the first time, that they were waiting for the part to be delivered. I understand the facility operates on a first come, first serve basis, but to wait one-hour intervals in the progression of the labor seems unnecessary. The first set of questioning should have happened much earlier than after waiting for one hour. My car was ready at 11:35 am. I was not asked to complete a satisfaction survey, which I had done previously at this location. 3 hours to replace a tire gauge sensor is an unnecessary waste of time.

My mother, Ada **, is elderly and was having problems with her AC. My husband and I recommended she take it to Sears and it has been the biggest mistake ever! She was overcharged and has had to return to the shop on about 5 additional occasions and the problem still persists. I have had to accompany her on several occasions and escalate the problem and not only does Sears not take any responsibility, they just patch the problem up with freon, until the problem surfaces again. We've all about had it. It's abusive, especially having a senior drive out there so many times without resolving the issue. I'm looking to take legal action. I have never seen anything like this in 30 years of having my numerous cars serviced. Wow, how this company has declined. They used to be one of the best. Never again!

I went to Sears on McCain, NLR, AR for some brake work in late January. After a couple months, the car started to act up, front wheels locking on us as well as the car overheating. We took the car to a well known shop instead of Sears only to discover Sears had put power steering fluid in the brake cylinder causing our problems with the car. Since this fluid expands, it also broke the seals on our caps (this only proves that it was the wrong liquid). We took the car back to Sears for them to fix the problem but they refused to admit they made the mistake. We then took the car somewhere else for repair because why would we pay Sears again to fix something they messed up? Over $500 later, correct fluids in the car and a replacement of a part messed up due to the wrong fluid being in the car, the car is now running fine. I called corporate and they told me since it is a "he said, she said" they cannot help me. Needless to say, they have lost our business and we have spent several thousand there in the past but if they can't even distinguish between power steering and brake fluid, who needs them?

I had gone for an oil change on 03/04/12 for my 2 vehicles (Toyota Corolla and Nissan Murano) to Sears Auto Center in 6000 Northpoint Cir, Alpharetta, GA 30005. This was my first service at a Sears Auto Center and I was shocked with the service I got there.

First of all, I had to wait for 45 minutes there till someone attended to me. I have never waited this long for a vehicle service in the US. After that, the service was done, but what were done, I am not aware. I had asked to check the tire pressure in both the vehicles. It was done with the Corolla but I never saw that being done with the Murano, as I was watching throughout when the service was being performed. But I was told that the tire pressure has been taken care of. It appeared that all the employees there were in a hurry to close the store and go home instead of looking at my vehicles. Very sad to say that I was not at all satisfied and have never seen this type of service being performed in the US anywhere.

In their Bayamon, Puerto Rico car service, I was told they were going to put original pads (brakes) to my Suzuki, but instead they put fake brakes. When I asked why, they told me they were as good as original. But I paid for original brakes, what can I do?

I had 4 tires and a wheel alignment done. 2 days later, my trucks transmission lost #3 and #4 clutch packs because a steel transmission cooling line had been pushed up against the AC idler pulley and rubbed a hole in the line causing loss of transmission fluid and subsequent damage. I reported the problem to the manager and was told there was no possible way they had anything to do with what happened to my truck. He said he would contact their insurance company and have an adjuster contact me. I have not been contacted for 3 weeks! He told me the insurance company probably wouldn't do anything for me anyway.

My 20 year old son took our old car in to have a power steering belt replaced. After inspection, it was suggested amongst other things that he also replace the timing belt. Apparently, it was inspected. After picking up the car, it died on the road. I knew from my son's description on the phone that it was a timing problem because a car that is running does not just stop. It appears that after the inspection of the timing belt, it was not put back in the original condition it came in with. The car was towed back to Sears to discover what went wrong. Instead of repairing my car to the original running condition, I was provided with an estimate for $700 in repair cost, $600 is just labor. It would be so easy to just adjust the timing belt to the proper time and the vehicle would at least start and run long enough to get home. This reminds me of the day when a mechanic would hold your car hostage until they get the kind of money they originally thought they would earn.

I went to Sears on a Sunday to get my flat fixed. My rim was damaged. They denied that they caused a problem. They told me they would look at surveillance tapes to see if employee was an issue. I was told later they didn't review the tape and then was supposed to contact me later in the day in which they dismissed the issue and never contacted me. When I called Sears Auto in Livonia back in the evening wondering why they never called me back later, they told me that my rim was damaged at an earlier time and was not damaged by the worker. It was curb damage, even though the damage was on the rim on the driver side of the car.

How could it be curb damage? No one parks on the wrong side of a street with the driver side next to a curb. I was unsatisfied and was told a district manager was going to be contacted. He was never contacted and everyone at Sears dismissed my claim as their problem and never again tried to contact me again. Never take your car to Sears Auto Center in Livonia if you have a problem with their work because they don't stand behind their work. When they make a mistake they deny they did anything wrong. They dismiss you after leaving the repair shop, never following up on your repairs.

First, let me say I have 4 auto that I have worked on at Sears Auto under phone no. 407 2953611. I had a front brake job done, notice a squealing/creaking noise only when backing out on incline after a few months. I took it back to Sears, inspected it, said brakes are fine. So, I could not take it any longer (Lexus 2004 LS430), took it to the dealership. They informed me that shims are missing due to after market pads and hole for retainer pin is open and allow pads to shift and make noise. Why did the mechanic not question the shim from the old Lexus brake pads? Maybe it does not matter on other cars, but it does matter on my Lexus. I would like to have the correct pads installed on my car. I will pay for the pads only if I think this is fair. I'm going to call or stop by when I get off from work and if they work with me, I will let you know.

My car (2003 Buick Rendezvous CXL,3.4l v6) was nearly stalling at idle and 30 mph and under. The service engine light was coming on; if I accelerated over 30 mph, it would flash. When we took it there for an engine diagnosis from an oil change center, it said misfire in Cylinder 5. We took it to Sears at 8 a.m. on 2/25/12 (Store# 2664 in Frederick MD) and the service writer, Camille, said she did not need the printout. She took my number and said they were going to do their own diagnosis ($42.40).

She called and said that the car gave 4 errors: oil pressure switch, 2 misfires cylinder 5 and another, I forgot. She called at1:30 p.m. and said they were going to do a tune up and the total jumped to $725 and the car would be ready later in the afternoon, Joe, the other service writer called me back at 3 p.m. saying that they had performed a compression test and said that Cylinder 5 had no compression and they would have to tear the engine down to the head and that would be 12 hrs of labor at $85 per hour to get to the head to see if the valve was bad or that the head maybe cracked.

I asked them about a few problems that the 3.6 v6 had rocker arms coming loose or bad injector. We argued that they had put us in a bind and they offered a rental for 2 days, Sunday and Monday. (they wont know the problem about the car till Tuesday). So they only gave me a rental for basically Sunday afternoon and Monday. Forget about Tuesday, when they might have the problem diagnosed.

This saga is never ending. I am really embarrassed since I've worked at the store since 2004, and they are treating employees like this. How horrible the customers are treated. Still in limbo!

After the completion of an oil/filter and wipers replacement, which were on time, I returned home. This morning I noticed dirty hand marks on the hood and bumper. I contacted the manager (Carlos) and he told me to deliver the car in order to clean it. I told him that I was not near the place, that this time I will clean it. I just write this because it's the first time I have this kind of results with your center.

Sears doesn't stand by the tires they sell, beware! We purchased two rear tires from Sears Stroudsburg PA on March 6, 2011. The tires were 50,000-mile rated. They didn't even last one year. I have to buy 2 more on February 19, 2012 from Sears. To make a long story short, Sears will not stand by the manufacturer's warranty because they say you have to show proof of tire rotation.

This isn't the first time we bought tires from Sears and they always stood by their tires..but not now. The tires are garbage. What is it going to take for Sears to stand by the tires they sell? Maybe someone to lose a life? I have never seen such bad quality tires in my life. Why is Sears allowed to get away with selling junk tires and charge a lot for them? What happened to Sears? They are horrible. What happened to their customer service?

The salesman at the counter in the tire department continue his telephone conversation after seeing me wait in front of him. I then browsed the tires while he was still on the phone. He did not acknowledge me with "I'll be with you in a second" or anything. He continued his conversation. When I stepped away from the counter, another patron appeared. He never got off the phone or acknowledged her either. I left the store.

When I returned home, I called the Middletown auto store to inquire on tires/prices. I was put on hold for 8 minutes, no one came back on the line. I called again and was told a price. Unreal. Middletown has the worst customer service in the auto department. Newburgh/Poughkeepsie are the best when it comes to customer service.

A $160.00 rebate was offered for purchasing four tires from the Sears Automotive Department, for which you had to mail all your information into. The paperwork says to allow 6 to 8 weeks. At week 9, I phoned the 888 customer service phone number, and was told that they had more people purchase tires than they were prepared for, and it is taking a couple of extra weeks. On week 11, I still hadn't received payment, so I called and was told our claim has been processed, and should be mailed in 8 to 10 days. I told them I was told a couple of weeks when I called 2 weeks ago, and it has been 11 weeks since they received our paperwork, and requested this be expedited. The woman told me she would put a rush on it, and get it out in the mail in 2 days. That was 6 days ago, and we are still waiting. We haven't received payment yet.

I took my 2003 T-Bird classic retro to have new tires put on on Black Friday. It was very busy. When I picked up the car, I went home and parked in the driveway. The following day, I went out; and when I got to my destination, I noticed the car had a very large scratch on the upper front right fender passenger side bumper. (The damage estimate is $580 USD.) I went to the store as soon as I could.

The following evening at 9:00 PM, (I am a very busy person.) we walked the garage and could see the large yellow lifts where the car was obviously scraped by the driver/workers. There was yellow paint all over the scrape. The night manager said, "No one in my garage did this." He also lied and said he was the store manager. He was only the night manager there at that time.

I called the main office several times, trying to get a corporate manager and left several messages at the Sears Corporate Windward Office. No one returned my call. I finally got a hold of someone who told me who the Sears automotive manager was, and I went to see him and filed a complaint. They called me several weeks later.

Now, they told me my complaint was declined by their insurance. The lady was rude and kept putting words in my mouth, saying "You said you couldn't see where it was done in our garage." I did see where it was done, when I returned at 9PM to the night manager. We saw very clearly where it was done on the large movable yellow lifts that go up and down just as I reported. These people can go out of business, and who cares. They used to have a good reputation. They suck.

On day 1, I brought my 1997 Dodge 1500 pick-up for plugs, wires, cap, and rotor. After waiting for almost 6 hours for the job to be complete, the truck runs worse than when I brought it to Sears. On day 2, after bringing the truck back to remedy the situation, I was called seven hours later only to be told they still need to work on it. Now my only transportation is being tied up for a 3rd day. Now that I lost 2 days' pay and possibly a 3rd, you would be a little angry also. This was a simple tune-up, not swapping a motor. Actually that probably would have been done quicker.

I went to the auto tire store at Sears in Manassas to get a quote on a tire. Mu for short quoted me $118. I left and came back 10 minutes later. Mu quoted me over $150 and I asked him why and he said, "Oh, you don't want a tire road side something?" I said no. "Okay then, it's $130 something and I won't even charge you for tire disposal." He took my car into the shop and told one of the mechanics to take off the spare tire and put the busted tire in its place. I don't know where the hell he got that idea but it is extremely shady and unethical. I waited over two hours for one tire. Bad experience. Another one for the decline of good customer service and bad criminal work ethic.

I purchased a battery for my Mustang and paid with a check. After a week, the manager called, leaving me a message that they didn't have payment for the battery. After talking to the manager, Brian, he asked me to put a stop payment on the check they had lost, assuming it had been slid in behind the cash drawer which was bolted into the cabinet and they couldn't just unbolt the drawer and recover my check. So, I put a stop payment on the first check, took over the paperwork, and wrote another check to replace the one they "lost".

Even with the notice of stop payment attached to my invoice, apparently someone finally found my "lost" check, processed it, and since it had been on stop payment, they turned it over to a collections company. I have purchased Die-Hard batteries all my adult life for every vehicle I have ever owned, but this puts a pause to any further purchases at Sear Auto for me!

On Feb. 11, 2012, I took my car to Sears Autocenter on 1180 Sunrise Hwy in Valley Steam, NY 11580, for an oil change. When I arrived at the Sears Autocenter counter person asked what I needed done. I told him to check to see if I needed oil change, and the other is to check the passenger side brake light and head light. After about two hours of waiting and looking at the mechanic working on my car, I asked if could go back to see what was going on with my car. The mechanic that was working on my car seemed confused. I asked the mechanic if he was fixing the brake light and headlight. He seems puzzled.

When I got out, I noticed that my radio/internal light and alarm was not working. I went back the next day to the Autocenter. Mr. Greg ** told me that the car had electrical problems. I asked him how he knows, since he told me himself that the Sears Autocenter doesn't do electrical work. I asked why they were working on electrical parts on my car. I told him that when my car arrived, everything was working fine. They could not find the problem. I came home and checked the fuses. Everything is working just fine. Sears mechanics do not not know how to use the tester to check the fuses.

I had my car aligned at Sears in Anderson, SC. I never noticed any steering problems prior to the alignment. As I'm leaving, the steering wheel seemed tighter and there was what I describe as a slight, occasional resistance in the front end when turning. Not always, but I picked up on it a couple of times so I took it back. They lifted it and showed me that the rack and pinion was leaking on both sides and said that was the cause of it and it would cost $400 to replace the rack and pinion. They didn't tell me the day it was aligned that it was leaking. Why not? It's suspicious that began after the alignment, so I did some research and found this: **. Coincidence?

I bought new tires from Sears. I got the rotated a few months later and they cross threaded about 3 bolts on every wheel. After complaining to corporate, I got a call saying they will fix it. Keep in mind this is the truck I use to work, I drive for a hot shot company. I brought it in and in the rear wheel when they tried to fix it, they broke the seal. The next day, I drove 150 miles away to pick up a load and looked at the back wheel and there was gear oil coming out of it. I brought it back the next day and they said they replaced the seal. The next day, I was driving and the back wheel had smoke coming from it. I thought this was going to go on fire.

Once again, I brought it back. When I was there the second time, I saw the guy with a grinder to my truck. For about 2 hours, I called my regular mechanic and asked why he would be using a grinder. He had no idea. They said it was fixed and I went to go to pick up another load, got to the pick-up and there was gear oil pouring from the wheel. At this point, I had it towed to my guy and he looked at it and told they destroyed the rear end.

I was out of work for 4 weeks. Their insurance paid me but I lost so much money. Right now, I am struggling to pay bills; before they did this I was fine with money. Don't ever bring your vehicle to Sears. They really screwed me. I can't wait until they go out of business.

On January 10, 2012, I took my Toyota hybrid in for a simple oil change. I called prior to bringing my car in to ask if there would be a problem. I was assured that there wouldn't be a problem. During the oil change, I was called and asked if I would top the fluids for a certain price. I asked which fluid needed to be topped, since I never knew the car to have a problem. I was told the radiator reserve. Since I had the radiator fluid at home, I opted not to have the radiator fluid topped, but did ask if there was a problem. I was assured no problems.

On February 1, 2012, I noticed oil in my parking stall at school. I didn't know where the oil came from since others may park in the stall after I leave.

February 2, 2012, I could smell a burning smell, but didn't realize that it was possibly coming from my car. I looked around and didn't see any smoke. When I returned home, I parked on the driveway, since I would be going out later. I left and later parked in the garage, that's when I saw the oil all on the driveway and going down towards the road. I reversed my car out of my garage and saw the oil on the garage floor. I took the car back to Sears to check the oil since they were the last to touch the car.

The Sears mechanics Lance, Merle, and Micah all looked under the hood and could see the oil all over in the engine. When the car was raised, it was found that the original Toyota filter was still on the car, but it had been damaged and there was a hole in it and there was no oil in the engine. Merle also found an old radiator leak directly across from the Toyota oil filter.

Apparently when the car went in for an oil change on January 10, 2012 the original Toyota oil filter wasn't changed although it was included in the service for an oil change. In addition, even though I was asked about topping the radiator reserve fluid, Sears didn't bother to tell me about the leak in the radiator which had leaked to the underside of the car. You couldn't miss the leak, the residue was pink in color.

Since it was the evening of February 2, no managers were on duty. The oil filter was removed and the oil replaced. The person on duty, which was in charge during the evening didn't follow protocol, print the form or had me sign. After the oil change was completed, I was told I could leave, but I told him, I wanted what happened documented. He let out a heavy sigh and reluctantly printed it. He said he would write down what happened and wanted me to sign a blank service form. I didn't want to sign it, but I had no choice. I don't know what was written if anything was written at all. I have no copy for my records.

February 3, 2012, I was called by Kin at about 10AM. He said, there was a problem and what would I like to do about this. My feeling about this is, if Sears was forthcoming with information and wanted to resolve this amicably, they would have from their side suggested what needed to be done. I felt Sears tried to take advantage of my being female and possibly not knowing what needed to be done for my car. I requested that my car engine be completely checked out by Toyota, my engine cleaned and any hoses that couldn't be cleaned to be replaced with genuine Toyota parts. Manager Kin didn't call Toyota right away to schedule the appointment, nor did he call to make the arrangements for Enterprise Rental since there were no loaners available. He was more interested in the jobs which came in on February 3, 2012. I called Toyota to schedule the appointment. Because Kin did not follow through and was more interested in the current jobs coming in to Sears that morning, I chose to have no work completed by Sears. Kin showed me that the problem Sears created wasn't a priority for him as a manager, which translated into my problem with my car was not his priority. It would have taken Kin less than 10 minutes to schedule the appointments, but he didn't bother to call until I decided to wait in the waiting room or called myself.

The solution requested was to clean my garage, driveway and parking stall, but was denied. I was told that Sears feels that an individual learns by correcting their own mistakes. So, the technician who botched the oil change would be sent to my house and work to clean the area. When asked if the technician knew about what was going on, Kin replied that Sears will not tell the individual for fear of retaliation against Sears or their customers. Yet this is the person they want to send to my house and work to clean up all the oil. If Sears worries about retaliation, why so little thought about sending this individual to my work and house? Apparently, retaliation against me isn't an issue for Sears. So, I will ask for a company to come and power wash the areas. I surely don't want the bad technician's friends coming to my home or place of work.

Poor handing of a big problem. My car was driven 14,000 miles before I knew what had happened. Kin said he could lose his job over what happened, that the technician could lose his job as well. I replied, do I care? I could have lost my life because of the problem Sears caused. What a poor comment. The other technicians have told me, this isn't the first time this other technician has done an oil change like this.

I bought 4 new tires a month ago from Sears in Burlington, MA. I did not buy the extra insurance. Usually the new tires, done correctly, last a long time. Not even 2 full days, one tire is low, now the car is in CT. I sent my son to Milford Sears Auto and Tire. They charged us $20 to fix the new tire. They said there is a nail in it, then I found out that wasn't true. Then not a week goes by, the tire is low again. I called them, and told me I have to buy insurance on all 4 tires, I'm told. There's the money already spent back on the one free tire promotion I was offered. Believe me, the hassle, time, and gas spent on 3 trips, is not worth it. They told my son we don't have the insurance, then they find it in the system. They replaced the tire this time. Tell me I now have to buy more insurance, because it went out the window with the defective tire, that I'm sure must have been warrantied by Bridgestone, so they have me, have to buy again, then he pulls out of their lot, drives a few miles, and has to go back because of a thumping sound.

The pressure unevenly dispersed in the 4 tires, and something about the sticker on the tire making noise. I had to ask for a manager, and talk on my son's cell with him to get any satisfaction. He took it back in, and did something. We're not sure what, and its been okay for about an hour now. Do I think it will end here? Absolutely not. We will never purchase tires, or have any work done at Sears again. Disgusting is all I can say. They have zero customer support.

I have been shopping at Sears since 1970s, for tires, batteries, appliances, etc., I never returned a thing. My car battery jump starts in two weeks. My son-in-law, a mechanic for BenzlBusch Mercedes Benz, jump started it me last Sunday, tested the battery, and said it's no good. It's only fourteen months old. I brought it to Paramus NJ Sears today.

I was not told that there was a charge for checking it. I was told the battery was fine. My left brake light was out. My son-in-law is getting me a socket to fix it. Sears checked it out, why, I dont know. They must have blown a fuse messing with it, because now, I have no brake lights. Of course, they offered to fix the brake lights, saying I need a new "brake light switch?"

The manager could not have been more rude! I told her I would never shop at Sears again for anything. They didn't seem to care. They held my key hostage, until I paid $19.95. Check out how much money I spent at Sears Paramus/Hackensack over the decades.

My mom went in to get a couple of small maintenance items done for our car. It turns out that Sears Auto Center told her that she had issues with the transmission and a few other things. They ended up charging her an extra $700.

The car just does not sound right. It sounds worse than when she brought it in. Plus once we brought in the car, you expect that the vehicle would be given back in the same shape once they did the repairs. Wrong! We received the car back with a portion of the dashboard broken. We asked about it and they said that we brought it in that way! On top of that, when my mom asked for the manager, she was told he was unavailable and to call or email. While she did do that, no one has responded to her complaints.

I went in there to talk to them and they simply came back with the line "we are not authorized to discuss this situation with you. The manager has stated that this issue was resolved and he is currently busy." Talk about avoiding a customer. I spoke with my mom to confirm that everything was resolved and she said that no one has responded to her, that she has called several times and they are simply avoiding the problem. This has gone on for months. Unbelievable! Never go to Sears Auto, a terrible company.

I went in for a rear brake job because I knew that I needed my brake shoes replaced and possibly a drum. Originally, I was quoted $237.00 and change so I thought that was kind of excessive but I needed them done ASAP. Sears was my last resort considering it was Sunday and I was at work, Sears is right across the street from my place of employment. I then agreed to have the work done.

After the work was completed, my total bill came out to $307.00 and change. I was like what! I was told by the advisor that she had forgotten to add the labor charge of $70.00 and they also have a $20.00 maintenance fee. Not only that they had a 50% mark up on the brake drum they replaced. After returning home, I hopped online and searched different auto parts stores for a rear brake drum replacement and they range anywhere from $60 to $65 tops for my vehicle. Sears charged me $130.00 for my replacement.

My brake pedal felt spongy after the work was completed. I have automotive experience and most shops and service centers will have a 30% markup on replacement parts. I got ripped by Sears Auto and this will be the last time I ever do business with them!

Very bad experience with the Waco, TX Sears auto center this past Saturday. Went in for a brake job (which took much longer than quoted) and when I left my car had developed new symptoms and sounds that did not exist before. I took it back immediately and they said that I now needed a new wheel bearing and were very condescending to me. I left unhappy and wasn't even able to get the car home safely. When I called them from the side of the road, the guy on the phone asked, "So what do you want us to do about it?" I was left on hold and left to get myself home. A much better and honest mechanic looked at it today (Monday).

Nothing wrong with my wheel bearings but the lug nuts were so loose that they could be removed with two fingers. I had a 25 mile trip home on the interstate and it is only God's grace that it didn't come off at a high speed. This same exact thing happened to another woman in my office with the same Sears auto center. This is shady business practice and they seem to be preying on women customers. It will be a cold day in a famous after life before Sears gets any of my money again and I will be sure that every one knows of their business practices.

I purchased tires for my car 3 years ago and with that purchase came a Warranty, so they claimed. I called to see about the warranty because my tires are bald and need replaced. Sears said that they were still under warranty and to bring my car in to have an inspection. I had just had my car in to have the tires rotated 2 weeks prior to this phone call and nothing was said about the condition of the tires or anything for that matter.

So, I brought my car to Sears for the "Inspection" and was told that they would not honor my warranty due to the uneven wear on my tires and even if they were not worn that way, that they did not carry that brand of tire anymore so they would not be able to replace them anyway! The salesmen if that's what you would like to call him, did everything he could to keep me from getting my warranty. Every question that was asked was shot down with some phoney excuse!

He also told us that the tires were under-inflated and when we asked how much they should have in them he replied 30lbs and we replied that's funny because they have 32lbs in them now! He even tried to say he couldn't find my information in the computer with out a correct phone number but looking on the computer the whole time was all the information he needed. He was trying to keep us from seeing the information on the screen but my daughter made him show us. With that, we saw that he kept typing in the totally wrong phone number on purpose.

Not sure what his problem was but we (me, my husband and our daughter) have done a lot of business with Sears and will never use them again! No wonder they are going out of business! That kind of service should not be tolerated and the way I was treated made me feel like I didn't know what I was talking about. Little did he know the daughter I had with me works on cars at a high end auto body shop and we know what we are talking about. He was trying to take advantage of us maybe because we were women!

I did an oil change in mid December. Oil pressure light came on January 4th. I checked the level of my oil and I am almost completely out of oil. I called Sears that I received my oil change and they instructed me to stop in so they could take a look at the vehicle. They inspected the vehicle and concluded the oil leak was coming from the head gasket and had nothing to do with any of the work they performed.

They brought me into the bay where my vehicle was lifted and showed me where the oil leak was coming from. The leak was coming from the exact location of the filter, nowhere near the head gasket. I asked the common: "Did you check for the previous filter gasket to make sure it wasn't stuck on?", "Did you cross-thread the filter?", "Did you tighten the gasket too much?". All were replied with a no and that it had nothing to do with the filter or any of the work they performed.. Those all came from Rob **.

I had two certified mechanics looked over my vehicle. Both verified it had nothing to do with the head gasket, nowhere near the head gasket. The problem was too much torque on the filter which blew the oil cooler, therefore, causing a major oil leak and repair. Now, because of the lack of oil lost in that three weeks of driving, I may have caused some serious damage to my engine.

At this time it is not yet confirmed as the oil cooler has not been replaced. What do your mechanics feel when they made a correct assessment to my problem which they tried covering up? If they do not know anything about head gaskets and apparently now a basic oil change.

After much research on tire prices, I brought my car to Sears in Henrietta NY for an inspection & front tires. The date was 12/3/11 at a few min.after 9. I knew for a fact that I needed front tires in order to pass inspection. Not only had 2 other garages told me but, the right front strut is broken and the tire is worn on the outer edge almost to the belts! I was 3 days late getting my car inspected because I am disabled and knowing that I needed tires, I had to wait for my check in order to afford them. After waiting 1 1/2 hours, my friend checked on the progress since I was anxious to begin choosing tires (not one on display had pricing info! ) He came back and said "the car is done"!

When I went up to pay, I was told that the car passed inspection! I am not complaining that I saved $200 that day. I am very concerned that the inspection was done at all! According to the receipt, the car was done about 25 min after we brought it in. Despite the fact that I left my cell phone number and never left the waiting room area, we were left waiting over 1 hr after the car was done! I realize that a broken strut does not affect the inspection but you would think that a very visibly broken strut would be brought to my attention! When I returned home, I noticed on the receipt a web site for a customer service survey. I stated what I wrote here, & filled out my personal info because, it said if I did, I would receive a personal response w/in 48 hours. I don't know what time zone Sears is in but here in NY 48 hrs was over 22 days ago! I am still waiting! I purchased tires elsewhere on the way home. Was an inspection actually done? Just how safe is my car? Never will I use Sears Auto Center again!

I took my car into Sears for new tires (as I had a flat tire and was told by Firestone reps that I needed new tires) and they told me that it would take an hour and half - two hours max. It took about 4 hours to complete and I had to follow up multiple times to get them do anything. I never spoke to the same person twice.

I specifically asked them to make sure they put the spare back in its holding container beneath the trunk. They didn't put the spare back! But what they did is take all the contents of my glove compartment (presumably looking for a manual) and left all them on the front seat of the car! Also, the exterior of the car was inexplicably very dusty after the repair.

I took the car back to them later (as I have no more time that day) to have the spare remounted. They never apologized for not putting it back in the first place but they did say it would be done in 15 minutes. I came back 20 minutes later and the car was still on the lot. I had to speak to several people to get this addressed. It turns out they had lost my keys and it took them awhile to find them. Also, they neglected to write up a ticket on it and they said this was the reason for the delay. Finally, the job was completed about 40 minutes later with no apologies until I spoke with the manager who was apologetic but offered no compensation (I was thinking perhaps a complementary oil change).

Took my car in for a flat tire repair on a weekday evening. Sat for 2 hours and the technicians gave me back my car the exact same way I brought it in. The flat was not repaired but simply left in my trunk! I didn't notice that the spare was still on the car until after I left. Of course they were closed by then. Oh but they did suggest that I get an alignment and other services. What I brought it in for was never done. Took it back that Saturday for the same services plus the alignment. Wait 2 hours and inquire about the status of my repairs and what do you know? My car hasn't even left the very space that I parked it in when I arrived that morning! The utter incompetence and lack of customer service!

Extremely irritated at this point, I express my displeasure with the blatant lack of customer service and was assured that my car would be taken back for service immediately. 45mins later, I'm told that I now owe for a new tire, an alignment plus service fees! I definitely wasn't paying for a new tire that apparently the technicians stated couldn't be repaired This should've been stated on the earlier visit. I leave the auto center paying only for the alignment only to now have the car shaking when I exceed 30mph because the tires weren't balanced!

The drive pulls to the right too! Neither of which did this happen before the alignment! I'm so done with the Landover, Md Sears location! I dread taking it back in as they've stated they have to look at it to see what hasn't been done correctly. Called Sears Corporate only to speak to an associate who seemed to rather make excuses for the auto center than to document the complaint and forward it to the appropriate manager. This location will get no more of my hard earned money! Beware!

I needed a new battery for my 1967 Camaro, and I wanted a Die Hard, so I searched Sears Automotive online to see what was available. I entered the requested information for the car, which in turn supplied me with the criteria, regarding the correct battery for that car. The purchase was very smooth and completed online. I borrowed my Mother's car to pick up the battery. I arrived, and the counter person took my printout, went in the back, and was back in a flash with the new battery. That was it.

I returned home and set the battery in the garage. The next morning I went to install it into the car, but found that the battery cables didn't reach. The terminals were reversed on the battery, and for a good reason. To make the long story short, not only was the battery smaller than the one that I had before, but it was for a BMW. I cannot fault any of the sales people, since the information came from the computer. The employees at the location were efficient. My complaint was that it was 2 days before I could get my mother's car again, to return it for the correct one. Luckily, I was not required to be anywhere during that time.

At this time I would like to point out that I have dealt with Sears Automotive many times in the past. They company provides high quality parts and items for the car, and the sales people are more than helpful. I have had similar experiences with the work that I have had performed much like others have, and to be fair to Sears, it isn't Sears itself that's the problem, it's the mechanics and/or the people who hire them. Don't hire unskilled labor, then train them on our cars. Hire qualified mechanics. It will pay off in the long run. I wonder where the Sears executives take their cars when they need repairs.

I was Christmas shopping with my dad at a mall where a Sears Automotive was located. He had purchased 4 new tires from them earlier that included a free rotation at predetermined intervals. It was due for said rotation, so he decided to leave the car while we shopped. We returned for the car over an hour later; the counterman informed my Dad that he needed brakes. He declined and asked if they had rotated the tires. The reply was, "No." In my opinion, they assumed that he would approve the brake job, so there was no reason to rotate the tires at that time since they would have them off later.

When my Dad asked why they didn't rotate the tires, the guy just shrugged his shoulders. That was when I heard another classic come-out-of-my-old-man's-mouth when he looked at me and said loud enough for the guy to hear, "Ever wonder why there are more horses ** than there are horses?" I laughed so hard that I thought I was gonna die. Thanks dad.

This is a follow-up to the complaint I filed a few days ago. Well, look at that, the knocking in my engine got worse and I had engine failure in less than 50 miles of me getting my car back from Sears. It turns out my carburetor lost a few screws and got sucked into my engine.

On 7/2/2008, I purchased a battery for my 2002 Honda Accord. The battery, I was told, had a 6 year warranty. The contract states "starting and charging service, includes R&R of battery if needed". On 11/26/11, my battery was no longer operable. I went into Sears Auto Center for a "R&R of the battery". I was told that the warranty was 18 months, full replacement, 54 months prorated. On the new work order, was a fee for "battery adjustment" for $41.17, and numerous other vague and bogus charges, and I ended up paying (original battery was $78.25. $70.00 for another battery. This is a total rip off. I was "backed into a corner" with a vehicle that would not operate). I want my money back for this second battery. My initial purchase was not a true warranty.

I went for an appraisal on a suspension rebuild and was told that my brakes, with less then 2000 miles on them, were worn out. I got the brakes fixed and a dented bumper, as well. I went back to get the front suspension rebuilt and also the hood of my car which slammed down on something bending the hood brace and hood leaving the hood noticeably warped. Also now, it was making weird noise from the engine.

There are also two small dents on the trunk of my car right above a brace in a place preventing its repair without using bondo or body glaze. I'm gonna take it back for more work just to see what they are going to fix up on my car next. Does anybody want to bet with me that my car will have engine failure in like 5000 miles or less? Everybody I've ever known have had bad luck with Sears.

Just a tip, if you take your car to Sears, make sure that all the bolts have been put back. Sears likes to forget to put some bolts back when they work on people's cars.

Sears did not honor a coupon for a discounted oil change. Sears.com posted a Cyber Monday (2011) coupon for a $12.99 conventional oil change. Expiration dates were "Valid 11/27/11 - 12/3/11." Also on the coupon it said "Valid through 12/31/11" (sic) which is contradictory but still valid on the date. I attempted to redeem which was 11/30/2011. At the store, the clerks spent 25 minutes trying to find the coupon to validate the coupon then told me that Sears had rescinded it.

They did offer me a $19.95 oil change which I accepted. Later, after I submitted a complaint letter, they offered a $10 credit which I refused. I do not intend on ever patronizing them again. Additionally, my appointment was for 12pm and was promised it would take 30-40 minutes. In reality, it took one hour and 22 minutes. The store was not busy. There was one other customer.

The counter help was okay. I went in to have an oil and filter changed. I was told it would be about an hour. I left it there an hour and a half, came back and picked it up. I was told it was done, but the same filter was on it. The oil was black and they didn't even change the sticker in the window! It was a warranty work for Drive Time, my first oil change, and this is what they did. Shame on the mechanics at the Paddock Mall Sears auto center. They should be let go in my opinion!

I went to get front wheel bearings, and changed, and after 3 hours, they said they couldn't get to it, and I should take it to a Mazda dealership because it needs a special tool. I called, and they said it does not require a special tool. I took to a Mazda dealership, and they wouldn't work on it, because right front spindle was beaten with a hammer, as well as the right front lower control arm. Now, I can't get ahold of a manager and tell they caused $1077.51 worth of damages.

I bought after market rims for my car and decided to take them to Sears to have the tires mounted and put onto my car. I walked out the door spending close to a thousand dollars, but knowing that the tires would last and if they didn't there was a 50,000 mile warranty. Two years and less than 30,000 miles, my tires are ruined and my car is driving horribly. I take it to Sears to learn that all 4 tires are cupping and wearing wrong and needed to be replaced and aligned. The warranty will not replace my tires because of a 2 size rule that I was never informed of. I keep my vehicle up to date on everything including tires, oil, fluid changes for all of this to happen? I am out a lot of money and need to come up with a lot more to replace the tires that were not even supposed to be put onto my car. I have to purchase 4 new tires and have my vehicle aligned.

I went to Sears to get tired rotated. I asked for brake check and they said a $15 brake inspection would be charged. I agreed. They promised the car would be done in 90 minutes. Three hours later, they called and explained that the front and rear brakes needed to be repaired. They quoted $293. I contacted my mechanic who quoted $199. I called Sears and said I would not do brakes and was on my way to pick up my car. Car was on lift, so I waited additional 15 minutes. I finally got the car and looked at tires—they did not rotate tires! My car was there for 7.5 hours and they did not even rotate tires! I wasted a lot of time and hassle for nothing.

I, Norman **, drove my vehicle (1999 Lincoln Town Car) to Sears Auto Center on November 3,2011. My objective was to have an upper ball joint repaired on the driver's side of the vehicle. I arrived at 9:35 a.m. My rear air shocks were in working condition. I know this because when I started the car I give the shocks time for the compressor to fill the shocks with air. I dropped off the vehicle with operating shocks.

The manager Ross calls me about 2:20p.m. to advise me on the assessment of the front end suspension and also advised me that after having the shocks go up and down numerous times they are now broken and will no longer rise. He said they worked fine until he turned the shocks off and put the car on the lift. I said that's a big problem. He then assured me that Sears would take care of the problem because it's only fair seeing as though they worked when I brought him the car.

However, his story changed when I returned to the store. Ross (the store manager) stated to me and a friend of mine that Sears were taking no responsibility in the non-working status of my shocks that I just left 6 hours prior. I told him you just told me you found the parts and they would be in on Saturday and also Sears would take care of it. He then told us he called the corporate office and they okayed his new decision.

My friend kindly asked for the number of the person or persons he had communicated with from corporate. He gave us the number and we called. The person's name was June and she stated she knew nothing about the situation, she said besides they don't have the power to tell store employees what to do in such cases and it was apparent that the manager had lied.

The manager then changed his story once more. He now states that he spoke with his superior and his superior told him he was making the right decision. We asked for his superior's name and number. He stated his boss did not work today and he didn't want to disturb him on his day off. I said to Ross, "You disturbed him on his day off,why can't we?" He said his boss will be in the store at 8:00a.m. tomorrow and gave us the number to call. I will call tomorrow but, all I'm seeking is for my car to be returned to me exactly how I dropped it off.

In March 2011, I took my car to Sears for a replacement tire. As part of this service Sears performed a "courtesy" alignment check and showed me a printout indicating my car needed to be aligned. Instead of having an alignment done at Sears I took my Honda Accord to my local Honda dealer. The dealer determined that my alignment was well within spec, but they had to do an alignment anyway as part of determining the need for an alignment, so I paid for an unnecessary alignment.

This past weekend I took this same car to Sears for another replacement tire and was again told my car was out of alignment even though it was properly aligned a few months ago. I contend that Sears sets the specs on their courtesy alignment diagnostic machine so high that it reads that an alignment is necessary when in actuality it is not. I am sending this email as a cautionary warning to future Sears' customers who are told their cars need to be aligned. Sears alignment analyzer determines alignments are necessary when in actuality they may not be.

In May or early June 2011, I went to the Oxmoor Sears Auto Center on Shelbyville Rd. for a tire rotation (free) and oil change. I had been going for over a year and no problem. When I went to pick up the car, it was still on the rack. I was told that I should have a couple of my belts replaced and a power fluid flushed. It would cost over $100. Since I was not planning on more work on the car, I asked them to just give me back the car. In August, I noticed a bottom part of the car protruding. I am 61 and don't normally get under the car. But when I did, there was a gap below where the oil is flushed out. The oil access panel and clips were missing. Subarus are difficult to change the oil. I even had a Valvoline place put in transmission fluid instead of oil. I really cannot say what happened to the panel but it is going to cost me at least $80 to replace. I won't be taking my car back for oil changes. I just wanted you to be aware that someone didn't double check if the access panel was on good or even if it was put back on.

My experience was horrible. I dropped my car off at 11:30 am to replace battery and alternator. I received it back at 6:30 pm. I attempted to drive home, only for the car to shut off on highway. I called Sears and they said that there was nothing they could do. I'm trying to reach the manager. If he does not return my call, I will try the next level of management.

Sears will not honor my road hazard warranty for repair or replacement of my damaged tire. The salesperson said that I only bought coverage on three tires and of course the one I wanted them to fix, they claim, is the tire without coverage. The sales person pointed to a code on the tire and stated that I bought the tire in 2007 and they refuse to fix or replace it. According to my receipt, I purchased the tire on April 4, 2008. I also purchased two tires for the rear on March 26, 2010. The codes on those two tires are completely different - 1408 for the right rear and 4107 for the left rear. Installed the same day, the right front says 4607 and the left front, 4607. Thus the service tech says I bought three tires in 07 and one in 08 even though my receipt says two in 2010 and one in 2008. There are no tires on my truck with the code for 2010. I want my tire fixed or replaced or I want $18 back for each tire. Also, every time I go to Sears for tires, they charged me to replace the valve stem which as they say, "We never do when they have pressure sensors on them". I got my money back for that, but it took a lot of complaining and threats of legal action.

I bought new mag wheels from Sears. The initial installation was done very well. The first time, back for rotation, they scratched up the wheels. The second time, they tightened the lug nuts so tight that I had to use a breaker bar to remove some of the nuts. They said they used a torque wrench. If they did, it shows their incompetence. If they didn't, they just lied. I will not go back to Sears for anything in the future. If you can't trust one group within the company, how can you trust any of them?

I took my car to Sears Auto Center for oil change. A day or two later, one of my children stopped by my house. He came in and he asked what happened to the hood on my car. I said what do you mean? So I went out and looked at it. There are two small dents in it. I had waxed my car two or three weeks before. I know they were not there and my hood had not been up till I took it for oil change, and had not been up after oil change. I feel they should have to fix it. Please respond. Also, I have a couple more complaints

I took my car in to struts, put on the car, and paid quite a bit of money for this service. After leaving with the car, the ABS light came on. I called to let them know that this had occurred and the service person said to bring it back and they would check it out. In the meantime, I got an oil change at the Toyota dealership and while I paid to have the ABS issue diagnosed. The dealership stated that when the struts were put on service, the sensors were damaged and I should take the vehicle back to Sears to correct the problem, which I did.

The shop manager, Jeff, says they are not authorized to fix the problem because it is too expensive and then, he wanted to argue that the light was on when the car came in.

On August 30, 2011, I took my Dodge Ram 1500 back to Sears Auto for the free lifetime tire rotation. All went fine until I picked up my vehicle. I noticed a clunking sound that had not been there prior to the service. After doing several things to try and eliminate the clunking, taking off the trailer hitch, tightening some loose tie downs and other various items that could have been causing a clunk, the noise was still there. I had my wife listen while I drove the truck in the driveway. She said the sound was coming from near the left rear tire. Upon inspection, I found that a U-Bolt that held my aftermarket installed helper springs was detached and was hanging from the springs! This had not been displaced prior to having Sears rotate the tires. It was obvious that when the mechanic put the truck on the lift, without checking to see if there were any aftermarket items installed, the release of the pressure on the springs caused the bolt to come off.

I returned to Sears on September 6. I showed the service person the problem, and he had a mechanic come out. I explained that what had probably happened was the lifting of the truck on the rack had caused the bolt to come off. I asked if they can, please reinstall it. The mechanic said he would not touch it because it was the aftermarket part. I said, "Well, you guys caused it to come off, and it needs to be replaced." The mechanic said he would not touch it without a manager's approval. The service attendant then called, Mike, the service manager on his mobile phone, and I had a conversation with the manager. He said it was fine to put the bolt back on. I handed the phone back to the service attendant; he listened and he manager told him to have the mechanic reinstall the bolt.

The service attendant drove my truck back to the mechanic. In a little bit, the attendant came to me; he said the mechanic refused to reinstall the bolt even though the manager approved it! He told me to come back at 8 AM in the morning, and have the manager approve it in person. At this point, I was quite perturbed on the whole experience! I left the auto center, and called the aftermarket installer, and made an appointment the next morning to get the bolt reinstalled. At that point, I had it with Sears's service!

The next morning, September 7, 2011, I returned to Truck and Trailer USA, the original installer. They reinstalled the U-Bolt. They also discovered that the Sears mechanic had also knocked a second U-Bolt off the spring on the other side of the vehicle and, they had to reinstall it also! Then, due to the bolts being off and the springs being loose for several days, they had to completely reinstall everything! They said it was quite common for this to happen if the mechanic did not loosen the U-Bolts prior to putting the truck on the rack. I then remembered that when the new tires I purchased at Sears were installed, the mechanic told me that he would have to loosen the bolts at that time to prevent the bolts from coming off. So much for them "not touching" the aftermarket parts!

Truck and Trailer USA Manager, Randy, was amazed that Sears let my truck out of the service bay with the bolts hanging down and loose like they were. He also said they would have had to have known the bolts came off, because the snapping off of the bolts would have sounded like a gunshot and the whole garage would have heard it! The loose spring could have slipped and punctured the gas tank, and the tire could have flipped the truck if they came off at the wrong angle! There were all kinds of damage that these loose springs could have wreaked on my truck. The Truck and Trailer USA reinstallation took about an hour and one half, but because I was a good customer, they only charged me for one hour's work.

I own a 2005 Lexus ES 330 with 114,237 miles. I replaced my brakes at Sears on 21 Jun 10 and I spent a total of $794.24 for new brakes, pads, calipers and rotors. Due to grinding, they replaced the front pads and resurfaced the rotors at approximately 141,000 miles on 23 Aug 11. I returned to the shop on 30 Aug 11 due to excessive grinding of the new brakes. I was told that this is because I did not replace it with Lexus parts. I am still within my 3-year/36,000 mile warranty, yet they refused to replace the rotors and resurfaced them instead. Warranty replacement is not warranty resurfacing. After paying $800, I should not be told to deal with the grinding because I did not replace with Lexus parts! So, are they telling me that they are less than the dealer (i.e. poorer quality)?

Terrible! I took my car to get tires rotated. They called to tell me that it needed oil change and filter transmission change. I told them that I have this done at Fast Track (that is where I get all I my cars done) and only took it to get the tires rotated. I picked it up, went home and when I got into it again, I checked the tires and they were never rotated; the slip they rotated. They now said that there was a miscommunication that he meant to say it needed it. They actually gave me a $5.00 coupon stating that they took longer than usual to rotate the tires, but they never did amazing.

I called and complained to the manager Mike and he said to bring it in first thing in the morning. At 9:00, I went there but he did not come. I had them start to put 2 new tires in the car and the alignment. They promised that I would be the first to get the work done. They said they would put the tires on but they would have to wait for the person that does the alignment to come in. Still waiting, I called and they said they were just bringing it in now.

I will never go back to Sears again. I canceled my credit card also. This was the most unprofessional experience I have ever had with cars. They gave me a discount of $30.00 for inconvenience. Are they kidding me? I took the day off yesterday to get this done. Very, very unprofessional place. No wonder Sears is doing so poorly. It looks like they are just trying to make money by selling other items that I did not ask for. The rotation was to be free.

I purchased six new tires for our F350 dual wheel truck. When we got it home, we noticed white scuff marks on the dual wheel fender. We were on our way out of town so we waited and called the store when we got back. We talked to Chuck who said that they didn't do it but we could bring the vehicle back and he would look at it. We took it there and he insisted that they didn't do it. They do have white doorways on their bay doors where they took the truck in. We know for a fact that the marks weren't there when we took it their store because we just had it to a body shop last week to get an estimate for hail damage.

We spent a total of $1,600 at that store and Chuck was very rude--not to mention the fact that they marked up our truck and won't admit it. It's not real bad. It is just the point that they are trying to deny it. Please respond.

I brought our 2005 Toyota Highlander in for State inspection, tire rotation and new battery. They said that they had a free brake inspection special running so I said, "Go ahead." They brought me to the shop and showed me the brakes. The front rotors and pads were good. The rear rotors were good but the pads were getting down there so I said, "Go ahead and put the pads on." After a while, they said that they recommend turning the rotors, which I agreed to. I brought the car home and the brakes did not feel quite right. They now had a pulsation which they never had before. I put the car in the garage and looked at the rotors. The driver side looked okay but the passenger side had a very rough finish. It apparently had not been turned properly.

On Monday, I discussed the problem with the manager. He said that this happens once and a while and they would take care of it. I told him that I would be bringing in the car after 4:00 that day. When I arrived, I explained the problem to the service adviser and told them that I had talked to the manager. They had no clue as to what I was talking about. I asked them to call the manager at home, which they did. Then, they said that they would split the cost of new rotors and labor. Why would any one pay to fix a problem that someone else caused? We have never had any brake problems with this car and I will be bringing it to another shop for repairs. I don't trust Sears and would never recommend them for auto repairs again.

I rate the service a minus 10 on this scale.

I was driving my daughter to college in Iowa. She was to be there by 2:30PM on Friday to check-in. As I was going on the expressway, my tire blew. I just bought these tires at Sears in Chicago Ridge last year. I waited to get a tow truck for over 3 hours. When one came, they towed me to the nearest place to get a new tire. They did not give me what was left of the tire and I was not going to dodge cars on the expressway to pick up the pieces of the old tire. I had to stay over night in Iowa which I was not expecting to do.

When I came home late on Saturday night, I was very upset. My wife went to the auto department on Sunday to get a reimbursement for the tow and the tire with the receipts. They refused to reimburse me because they said that Sears is nationwide and that I should have gone to Sears Auto Store in Iowa. We were stuck at some place near Wolcott, Iowa. I don't think you have a store there. I do expect a full refund. I didn't even ask to be refunded for the night's stay.

Complaint emailed to Sears Customer Relations:

I took my car to have the tires rotated and balanced in June 2011 at the Alderwood Mall Sears in Lynnwood, WA and the technician noticed that my tires were wearing "funny" (on the inside edge of the tires) and said that I would need to buy new tires (the tread in the middle of the tires is still okay).

I know that my vehicle has a defect that causes the tires to wear "funny" if I don't stay on top of it. So I have been bringing my vehicle in to have the tires rotated and balanced over the last several years and always have it done every six months. I also have an alignment done every six months as well, usually during the same month as the rotation. The last two times I was in for the rotate/balance, I was told that my tires didn't need it so I trusted the technician and didn't have my tires rotated at that time.

Now my tires on the front are worn "funny" but the rear tires are okay. My concern is the previous two times I was in to have the tires rotated or balanced. I wonder if they really checked my tires thoroughly for wear. I always tell them when I come in that my tires need to be rotated or balanced regularly because of this unusual issue. They always give me the impression that it is not necessary to do the rotation or balance unless there is a problem. In any case, from now on, when I take my vehicle to have the tires rotated and balanced, I will tell them to do it regardless of whether the technician thinks it is necessary or not."

I got a response from Sears that they would notify the Auto Center Manager where I took my car, but he did not get back to me until I sent another message to the Sears Customer Relations. He then sent me an email stating that he would do anything to make this right—refund the cost of the alignment and tire rotation or balance. When I told him I had a lifetime alignment and tire rotation or balance, I never heard from him again. This is despite the fact that I was emailing him on two other occasions, telling him my initial complaint was just to inform them of a problem with how their service technicians are servicing vehicles, not for compensation. It is apparent that managers are poorly trained in good customer service. I intend to never take my vehicle to Sears again.

I went in for an oil change and tire rotation. I was told they were busy and it would be an hour and a half before they could even get my car in. I decided to come back another time.

Two weeks later, I called ahead this time. A guy told me that they could have me in and out in 45 minutes. I arrived 15 minutes later and was told it would be 40 minutes before they could get me in. I agreed to wait.

I should note that although they were "busy", they had time to put my car on the alignment machine (without my asking them to) and determine that I needed an alignment. They also tried to upsell me on an engine cleaning. I declined both.

After an hour and 20 minutes, the car had still not been touched. I asked when it would be ready and was told that there was still "a ticket" ahead of it and it would be at least an hour before they could even bring it in to the garage.

At this point my young son had had enough of the waiting room, which, incidentally, had no toys and magazines geared entirely toward men. Do they realize that 50% of the population is female and we also drive cars? I took my keys, my car, and my business elsewhere.

How does Sears even stay in business? Do they really think they can expect people to devote an entire day to getting their oil changed? After reading the other posts, I'm feeling very grateful that I didn't let them touch my car! It is one thing to have a location or two with bad customer service, but when it extends to the top corporate levels, it's clear that there's a systemic problem.

I took my 1993 Honda Accord in to have new tires installed. The mechanic came out to tell me that he was having a hard time getting one lug nut off and he was concerned about breaking the stud. I told him not to do the repair then. He came back a few minutes later with the manager and said it had broken off. He quoted me an outrageous amount of money for replacing it. He also told me I needed the rotors resurfaced and new brake pads. I declined and told him to just put the new tires on.

I then drove to my trusted mechanic, who told me the brake pads had probably another 10,000 miles on them and the rotors did not need resurfacing. He replaced the broken stud for half of what Sears quoted.

I drove my vehicle into Sears Auto Center for tires and an alignment. Thereafter, on many several and various occasions, I drove the vehicle back because the alignment felt off. I purchased the vehicle new in 2005 and I was well aware of how the vehicle drove when aligned properly. Sears provides a 6 month 6,000 mile warranty on alignments and automotive repairs.

The last occasion at this location, the advisor told me my rear toe settings were set "all the way out." I asked, "Why are you telling me this, is it aligned properly?" He said, "Yes". When I drove onto the highway the steering wheel was still off center and the vehicle pulled to the right. My suspicion was piqued at this point, so I drove it to another location (Burlington) to see if they could discover why it is so hard to align a Subaru properly, given Sears has the newest Hunter "Win" alignment racks.

This location called me into the shop to view the alignment monitor and the technician indicated that the vehicle was grossly out of alignment. He further stated that the rear lateral link cam bolts were considerably over tightened, well beyond the manufacturer's torque spec, thereby crushing the bushings. I called Sears customer service to complain and after a long run around, I finally got the regional clown, I mean supervisor on the phone. I explained the issue and I offered to buy the replacement bushings so long as his technician installed them and aligned the vehicle at Sears' expense. I also asked for rental reimbursement which was denied. In any event, I dropped the car off one day, and they told me they couldn't get the rear lateral links off and the bolts were frozen. They said they needed to order the whole link including the bushing.

The technician advised me that he would need to heat and cut the link off the vehicle. I said, "Do what you need to do, so long as you fix the car." They did the work, aligned the vehicle and after a few months, the alignment was off again. I wrote it off to road conditions, normal wear and tear, and such. In any event, after multiple attempts to realign the car, they said, "My technicians are refusing to touch your car anymore as we cannot get your alignment right. I suggest you take the car to a Subaru Dealer." He put this in the comments section and gave me my money back.

So, I took it to the Subaru dealer to find out that the cam bolt threading on the sub-frame was damaged and elongated. The Subaru technician said that any adjustment made to the rear wheels would not hold. Therefore, this is why they could not align the vehicle properly. Therefore, they attempted to cover up the damage. Sears customer service passed the issue off to their claims contractor/insurer Sedgwick. Sedgwick offered to pay half of the damages. Once you accept their offer in writing, you own that offer. I also wanted reimbursement for premature tire wear and decreased fuel mileage. I have an attorney reviewing the issue before I accept that offer.

In November 2008, I purchased two tires. I thought the tires I bought were new, but I have come to find out the "new" tires I bought were 4 years old.

Now it's 2011, that makes the tires 7 years old, but I only had them for 3 years and they are separating the tread from the side wall. I asked for a replacement and was told no, that it was legal to sell old tires.

I want my money back. They said no. Now I have to buy new tires again.

On 18 July, 2011, at approximately 4:00pm, my wife and I took my 1994 Cadillac, Fleetwood Brougham to purchase a right rear tire and get the spare tire repaired that was housed in the trunk of the vehicle. One of the reps came out to check the size of the tires needed. I asked the rep if I needed to get the spare tire out of the trunk and he informed me that it wouldn't be necessary because the technician would take care of all that. We proceeded to solidify the paper work and then went to the main building to pass away the hour and a half they said it would take to complete the work. An hour and a half later, we return and from a distance I can see my vehicle back in the front, waiting for us to complete the transaction and enjoy the rest of the day.

However; as I get closer to the vehicle I can see my trunk widely gapped and as I get even closer, I discover that my pull down actuator mechanism had been broken. The only way that kind of damage could have happened is that the technician working on the vehicle didn't realize that my trunk had a hydraulic system that allows you to close the trunk lightly until you here the attachment click, then the trunk will seal to a complete close. I then went in side to tell the customer service rep that I had a problem with my trunk and at that time one of the store managers, George Bonzagni, stepped in and took over the ordeal.

He gave me my keys so that I could open my trunk completely with the car remote. I clicked the car remote to open my trunk all the way and to my dismay, the portion of my trunk lock, from the bottom had been ripped from the wall of the trunk and completely destroyed. I then took some pictures of the damage with my cell phone camera and George took some pictures with a camera as well. I had to then close my trunk with a bungee cord because rain was forecasted and the dark clouds were visible and in the vicinity. When we got back inside the shop I ask George how does he think this happened and he said he talked to the technician and the technician claimed, by the words of George, that; "The trunk was already loose." I proceeded to tell him "that's a lie." My trunk functioned proper and closed tight and snug prior to bringing it to them. George said that "it appeared to him the trunk locking mechanism was loose when we arrived at Sears."

I'm thinking at this point, you're kidding me right! I must be getting punked!! Where are the cameras!! My wife jumped in and stated "How can you make a determination on this situation when, first of all; you didn't even see the car when it came in and now that your technician has broken it, you're backing them and your professional opinion as a supervisor is that we the customers damaged our own trunk." According to George at that time, he had only been on the job for eight days. He claimed to us that; "all he was doing was making an observation." He was acting very unprofessional by making such a claim when he saw nothing but the damage after the fact. At this point I already see a problem and I can tell that they are collaborating their stories and it now appears that the Sears Auto center is not going to take responsibility for the destruction of my trunk lock. Afterward, I went back in to ask the supervisor (George B.) what needs to happen at this point and he said that he needed to talk to the LP (Loss Prevention) department who handle claims and property damage and that we needed to fill out a form describing what happened.

Next we were directed to the office to fill out a form that George said the LP office needed. When I finished the form I ask him for a copy of the form and he said, "Not a problem," however; when he returned he said that it was against policy to give me a copy of a report that I just wrote about! Once again, I'm not feeling any cooperation as a customer but as a perpetrator of a crime or something. Eventually, after several days talking with the LP department they send our claim to the Sedgwick claims management services, Inc. Day one, I'm appointed to Janet and she tells me what could happen if they honor the claim or deny the claim and that all made sense, but even in that conversation there was a pro-Sears tone, to me. A whole month had elapsed and I called numerous times to get a status check on the incident. Within one whole month I received no feedback, even though I left my name, claim number, and telephone number to be contacted numerous times.

On 28 July I receive a letter denying my claim and stating that they could find no liability on the part of Sears, Roebuck and Co. This whole procedure was a goat rope and an absolute waste of time on my part. Everybody involved seemed as if they were ducking and dodging simple request and when it was all done and said; the answers were still vague. Sears had been a substantial organization that many of my family members frequented on a regular basis, nonetheless; after the way they handled this incident and the lack of integrity exhibited, I have concluded that I will never purchase another Item from any stores associated with Sears! I understand everyone can make mistakes, but this incident left me feeling violated and taken advantage of. I just came to get my tires fixed and I left the Sears auto center with an almost $700.00 debt. Never again!! If I can't trust you why deal with you!

I went in for an oil change and I was charged for two oil filters. What a rip off.

I want to see what the attorney general has to say about this one.

Repair Number ARDAJ168934

I have a 2007 Mercedes E350 (VIN# WDBUF56X67B067670) that needed an alignment. I took it to the Sears Auto Center located at 22560 Town Cir., Moreno Valley, CA 92553 on July 27, 2011 at 11:48 am. My odometer reading was 54,671 miles. I was dealing with Erik ** (a customer service adviser) and he stated that his alignment machine was great; that he can do an alignment for my car for $79.99. I gave him the okay to do the alignment, and when the car was finished he called me to pick it up. I paid the amount using my American Express card.

When I drove the car, I noticed that the car was not aligned. I drove back to Sears, and I told Erik that the problem was still there. He explained that I needed a bolt and that it would be a special order from dealer. I asked him why he didn't explain that from the beginning. I told him that I was not satisfied and that I want either my money back or have the problem fixed. Erik said that he wouldn't be able to refund the money back or fix the problem due to lack of parts. I asked Erik if I could speak to the manager. The manager, named Darrel (he wouldn't give me his last name), was very rude and didn't care about me as a customer.

On the same day, I left the Sears and went to Walter's Mercedes Benz located at 3213 Adams/ Auto Center Drive, Riverside, CA 92504 at 2:30pm. The dealer did the alignment for my car, and the results were excellent (Invoice# 555953). My odometer reading was 54,695 miles. I was charged about $194.00 for work, and I am completely satisfied.

I took the receipt from the Mercedes dealer back to Sears Auto Center, and I showed it to Darrel, the manager. I explained to Darrel that it wasn't fair to pay twice for the same job. I also explained to him that, if my car needed parts, he should have called me and notify me before doing an incomplete job, and charging me for it. His response was horrible! He said, "Take me to court if you want."

It was obvious that he doesn't care about his customers.

Took my van for a tuneup,tires rotated,and a oil change.This all happen on 5-16-11.Was told van will be ready at 10:00am.Sears said would be ready at 11:00 am they were haveing problems getting the spark plugs out.So we come back at aruond 2:00 pm and sear says they are waiting on a part.I then said i need to talk to manager.Sears gives me a phone number of another sears to call for Max.Max tells me the mechanic broke a plug wire and they are haveing a problem finding a plug wire but Sears will put a new whole set on for free.Sears never did.I get my van back and after my wife picks van up she calls me to say the check egine lite was on .

This light was not on nor has it ever came on.I take van back to sears and as i was parking a person who work for sears was in the paking lot looking at another car and i ask him when a tuneup is done is this light to be on.He said no and he took a meter of some kind and turned check engine light off.Jeremy was employ name.I cam back home and my wife heads about 40 miles away to pickup her father and calls me to say this check engine light is back on and it smells like something is burning.They pull over and couldnt find anything on fire.Two days later van starts missing real bad.I take it to Arts and they plug into a computor to tell that the plugs sears put in was not the right ones.Also two of the spark plugs were broke.One was pulled out of the boot and the other was clued back in.

Also paid to have throttle body and injectors cleaned and that had not been done.My oil filter was dripping oil leaving a mess under my van.My winshield wipers were put on wrong bending the arms and breaking the plastic cover below window.Cost me $263.65 at Sears and after i took it to Arts Tune and Lube i spent $1426.02 becase of what Sears had done.I have copys and all the parts Sears put on and pictures.I have reported this to Sears and i have filled a claim with their insurance.No one will talk to me about any of this.

On 5/21/2011, I took my van into Sears for the scheduled rotation of the tires I purchased there back in November 2010. This would be the second rotation, I believe. The van was only driven once or twice and a short distance during that week but on May 27, I made a trip of about 30 miles and as I got into town, I could hear this awful whirring sound from the front driver tire area. It sounded like my front end was about to fall off. I drove the van home and parked it until I had the time and opportunity to have it checked out.

On 6/17/2011, we took my van to a local mechanic to see what was wrong with the front end. Upon inspecting the vehicle, the mechanic asked if I had new brakes or tires put on, anything that would involve the removal of the front tires. Of course, there was the rotation. He said the lug nuts were put on wrong and this was why it sounded like my tire was going to fall off. Now, I personally do not know how lugs can be on wrong, but I know he said that I was very lucky they didn't break. I have two children that ride with me almost daily and this was very upsetting to me.

I called Sears on 6/22 and I asked for the manager. Chris stated the manager, Dale, wasn't there, but he listened to what had happened and apologized, but stated Dale would call me the next day. I haven't heard from him, or anyone there though as of now, 6/27, 12:35 pm. I'd just like to mention, and admit, that I probably should have quit using Sears a long time ago. I actually did for a few years but I foolishly went back for convenience. I have been in there numerous times and had tires put on or rotated and return home only to discover they are not aired properly. Once, my hub was not put on properly and it fell off but I just really never expected such a dangerous error to occur and I think that others should be warned.

On 4/16/10 I had my 1993 Ford Taurus towed by S & S towing on a flatbed to Sears Auto Center at the mall in Frackville, Pa.I had to have the driver to jump my battery.So that I could back it out. Plus I wanted to check everything to make sure all was working.I turned on my lights and they all worked except for one of the back mini bulb did not work,and some fuses needed replaced.I checked all my wipers and all worked, front and back wiper.My A/C worked and got very cold as always had.The tow truck driver witnessed these things and he and I walked around the car while up on flatbed and he told me (as I asked) how many tires I actually needed to buy.He and I noticed all hubs outer and small center ones was all accounted for.And the tow paper that was given to me did not show that anything was missing because it wasn't.

He told me that I only needed 2 tires. I asked for 2 new tires to be put on the front,and the older tires to be rotated to the back with balancing and rotation of all 4 tires.I asked for an oil change and a tune-up,although they did not do tune-ups.I asked for a new battery to be placed in my car.I repeated myself and said I want a new battery.I asked them to put 3 new wipers on my car, 2 on the windshield and one for the back wiper. I asked them if they would check my A/C freon level.I said that my A/C gets really cold but that I just want to get the level checked.They do not do this.So I said it is ok because it gets really cold, to the point of freezing you out.I asked them if they could get oil out of my back floorboard and the manager Brian said he bet he could get it out.I informed him that I had rugs and newspaper and litter trying to soak it up.anyway I said just please do not lay the rugs and newspaper " that are on the oil "in my other floorboard" well it was not on other side of floorboard,It was on my back seat!And I waited for a call that my car was ready to pickup.

That day came and when I went in to get it this is the way I found my car. The two new tires was on the back ( my car is a front wheel drive) and so they had not rotated my tires at all.I had to wait for this to be done.And I asked about the battery because I saw the charge for a recharge of battery,I asked them why they had not put a new battery in my car.So I waited for them to put the new battery in the car.I asked them if they had replaced fuses and bulbs as needed they said yes.I asked if they had put 3 wiper blades on my car,they said yes.I arrived there at around 2:30pm and by the time I left that day it was going on 9:00pm.I saw a flyer on the counter speaking of an air treatment that would remove any mold or mildew in the air and I asked them to please do this to my car.This is listed as Odor elimination service multi pt insp. They did do this.$21.19+ $346.90=$368.09

I called and asked if they had time to put on 4 new tires. They said yes and there's no appointment required. The wait time was 1 hour to put on new tires.

I arrived at 10:30, was done and out the door at 3:30. To get the warranty on the tires, the alignment was needed, which was fine with me. Keep in mind that on the Service Ticket, it states that they will provide a before and after alignment report. I went across the street to do some shopping. They said that they would call me if they have any questions or concerns.

They called later and stated that I would need an alignment (at around pm). I told them that that would be fine so go ahead. At around 2 pm, I walked back to the Auto Center and my car was up in the air, with no one working on it. In fact, there were no technicians in sight. I waited, and then asked what was going on with my car. The sales person checked, and they were doing the alignment. About 30 minutes later, I saw a technician working on my car. He went back and forth from the car to the tool box (about 8 times). After around 30 minutes, someone came to help, with his flashlight looking around, tugging and pulling with a large wrench or some tool. Anyway, at around 3, they were done. I went up and stated that it took a very long time.

They were sorry as they got really busy. I paid my bill and when I asked for the alignment report, their printer was not working so they could not provide it. Keep in mind that without the alignment, the warranty on tires is no good. Alignment warranty is good for 6 months or 6000 miles. I did not get notified of that until I was paying my bill. So on a 65,000 mile tire, I get a 6-month warranty on alignment.

Why don't they tell you that up front? My guess is so that they can make sales. So, I went out to my car and there's grease on the driver's seat in about 4 places. The two wheels have been cleaned, and other two wheels have greasy dust all over (on the hub caps).I had them clean the seats to remove the grease and that worked out okay. Sadly, I will never use Sears again. I don't think I will ever shop there for anything.

On May 7, 2011 at 2: 05 PM, I took my car (Toyota Camry 2000) for tire rotation. The employees, Jenny and Payal, went to see my car. Jenny started the car and turn the steering wheel to the left. Jenny told Payal the mileage and the license plate, and we all went inside the store. She look at my car's history in the computer and Jenny filling out a yellow paper entering the tire's depth tread. And I asked her, "How did you know the depth of the tire's tread, you did not measure them? And Jenny said, "I eyeballed it, I know." I told this right away to the manager, William, and told him what happened. And told me he will talk to her. I think what she did right on my face is like I don't know what's going on. I don't want this to happen to other consumers.

A year ago, I bought new tires from Sears for my 2009 Honda CR-V. I bought them at the Sears Automotive in Douglasville, GA, and everything was fine. I had two tire rotations and balances there before moving to SW, FL, and again, everything went well.

A couple of weeks ago, I brought my car to the Sears in Fort Myers for a tire rotation and balance. When it was done, the mechanic discussed with me a litany of thing that were wrong with my vehicle. I told him the truth that I had just had it at Honda the day before for an oil change, and they completed a full inspection where they found one issue. I had them repair the problem, and there were no other issues including any that he had on his list.

I left the next day for a road trip to Orlando and the minute I got to the speed limit of 70 MPH, the car started to vibrate severely; something it was not doing when I brought it in there. I lowered my speed and it was better. When I returned home a week later, the car again was vibrating significantly. The next day, I took it to Honda. I did not tell them that the tires had been rotated and balanced by Sears so that I could get an unbiased assessment. $200 later, Honda fixed the problem. The tires were so out of balance that they had to take them all off and basically start over. Additionally, they told me that I was lucky that none of the tires blew, and that this was an accident waiting to happen.

Thankfully, there was no damage to my car or any of its components. I haven't contacted Sears; from what I can tell from other posts, it will do me no good. However, I will never darken their door again, and will tell everyone I know of what happened.

My wife took her VW Jetta to Sears to get two tires replaced. Sears proceeded to change the tires. She was approached by the manager who told her that they damaged her VW lug nut which required the whole assembly to be changed. They then told her that they would have to order the parts and sent her on her way with a missing lug.

They called her back to replace the stud, and hub with aftermarket parts. My wife confirmed with VW is this was ok. VW stated that this would void her warranty. Sears said that was ridiculous, they do not use OEM parts. That is against their policy. Since VW would not accept the aftermarket parts Sears then proceeded to force the new aftermarket lug over the damaged bolt and hub assembly. Told my wife it is not their problem and said for us to do what we have to do. We took the vehicle back to VW and they said that the wheel is still damaged and they cannot replace just the lug nut. So VW gave us the piece in a bag. The total bill for replacing the parts, $700.00 and an attitude from Sears!

I own a 2001 Mercury Grand Marquis and I sent it in to get a tire balance and rotation. Nothing was wrong with it besides a crack in the bottom of my passenger side, about 5 to 6 inches. When I got my car back, it has a dent and a broken headlight and I was told I could not talk to a manager. Later this week I took pictures and after I told them that I didn't send my car in to the Sears auto shop like that, they said they never looked at the car. But when they pulled my car around the front, the man that was driving my car got out and wiped the very area that was dented and broke. He did not say anything to me or to anyone and the salesman has seen him do that and asked me to go look at my car, and I did.

These guys! Without my authorization, they charged me an extra $22 bucks per tires ($88.00) for "road hazard plus agreement". They will never get my business again. Taking advantage of people while times are hard. I'm done with Sears.

I am a single mother of two. I needed tires and went to Sears. I was talked into getting the triple tread Good Year tire that was a costly tire for me at the time (purchased 4). I was told that anything was covered and the tire was good for 80,000 miles. I have not even gone 40,000 miles and the tires are all worn uneven and when I went back to the store, I was told that I would need to purchase new tires as the uneven wearing is not covered. I had my car aligned at Sears a day or so after I had the tires put on the car and now I am stuck with needing 4 new tires and out a lot of money. I have recently lost my job and that is what makes this so much worse for me. I feel that I got ripped off by Sears and was misguided into buying something that I would not have purchased based on false facts from the store manager.

I spent about $800 on tires that are useless to me. I have 2 children and just lost my job and can't afford to buy 4 new tires at this time and I should not have to based on what I was told by the sales/manage at Sears.

We first took our 2007 Impala to this store (7/10/09) to have 2 tires replaced. We ended up replacing all 4 tires (with balance, etc.), wheel alignment, "Road Hazard Plus Agreement" and paid $560. The Impala mileage/odometer reading was 23,196.

We twice took our car into the Chevy dealer to learn why we were experiencing shaking and tire wear. On the last time in the dealer, they told us that there was a problem with the alignment. So, I took the car back to Sears to have them fix the problem. The car now has 35,060 miles (less than 12,000 miles since the last alignment and tires were installed). Sears installed 2 more tires, another wheel alignment (because, the mechanic informed me, that the alignment was so far out that it was "off-the-scale" apparently, some parts were not tightened-down properly), new valve stems, Road Hazard Agreement and $300 later I left very dissatisfied.

I called back and was informed (by Asst. Mgr. Bobby) that there was nothing he could do. So, my husband called the 800-795-5030 "Sears" Customer Complaint Line. After being on hold for 10 minutes, this "Crystal" person informed my husband that they/she could do nothing to cause the Sears facility to make good on their gross negligence and that there was no law which would force them to act on this cause!

We tried to call the Corporate Office but we were continually redirected/routed to this third-party call-center. I guess our 25(+) years of customer loyalty to this non-compassionate Corporation has been to no avail. My husband is a first year law student but is not sure what course of action he might take.

Is there a (current) class action law-suit in place or what might we do to pursue action (on this end)? What can you do to assist us, and the countless 100's (maybe thousands) of others having same or similar problems with these insouciant wolves? $900 is a lot of money to most of us: plus all the frustration associated with trying to make these persons aware of how they should not treat people: especially customers who have spent countless thousands, nay, hundreds of thousands (+) dollars to help keep their Corporation alive. Not to mention that these same rude Mgrs. and "Customer Care" representatives are employed, only, due to our money having paid for products and services, which in this case are both defective.

On 9/8/2010, I brought my car in to have the tires rotated and checked for a slow leak, all under warranty. Initially, I was told that the tires couldn't be serviced because they were too thin and would need to be replaced. However, even though I only had 14k miles on them and had had them rotated at this Sears and been serviced multiple times here for brakes and other things, since the tread was worn on the outside more than the middle they said they couldn't honor the warranty.

The representative said the manager would need to authorize an exception and no manager was available the rest of the afternoon. So I had to leave with the understanding she'd let me know what he said. The next morning she called me first thing and informed me it would be completely covered. When I went in that afternoon they not only honored the warranty but didn't even prorate the tires. She gave me the full $400 or so back that I'd initially spent. I bought a new set of Michelins on sale that even included a $70 rebate. It was a very good deal and I was very pleased with the way they took care of things. Even though it was inconvenient to have to come back again they more than made up for it. I had read many bad reports on this and other sites and feel that the organization does want to do the right thing and provide good service.

I took my car for tire repair within one week. The tire was going flat and I had to go back when I took them. The woman said to me, "You didn't get their warranty but since it has only been less than 30 days, they would fix it at no cost for me, except for my time" The tire was not put on right that's why the air was leaking. As soon as I left the first time, my air bag light came on so I don't know what that was about but they didn't try to fix that or offer anything for their mess up. I will not go back to any other place but with better service.

I purchased 4 tires in June 2007. I also purchased warranty which was a 4-year coverage. In May of this year, I had a nail stuck in my tire, and I called the store. I was told by Nick that I still had a year plus left and that the tire would be replaced if it couldn't be fixed. I was nervous to drive it because it was making noise, but drove it back roads. When I arrived, Nick took my jeep for a ride. And he said that my calipers that were making the noise needed to be cut. I just had brakes done less than a year ago, and decided against .It took 3 mechanics for 1 1/2 hours to try to pull the nail from the tire, and they could not do so.

Nick then apologized and said that I would have to buy a new tire. I asked why, when he told me over the phone that it would be replaced at no cost. He said that they would only fix for free, and that he never said that to me. The manager then called his staff a bunch of pansies because they could not remove the nail, and had an attitude. Then, he said he'd replace tire, but that I would have to get an alignment and pay for the warranty again. I said that I could do that.

Apparently, I did not have any other choice. It took them another 1 hours to put on tire and do alignment. I found out after the fact that it was never done in the 1st place, back when I was told it would be done. I asked how my other tires were. I was told that they were fine, and that they didn't have any of the tires in stock. The one they had put on my car was the last one anyway. I went to get my car inspected and was rejected. I was told that my tires (2 front) were bald, and that he couldn't believe Sears let me leave without suggesting that I replace!

I called the store back and spoke with Nick again. He said that Brett was going to be in later that day, but that he would let him know. I called and they said that they would be replaced (my tires). But still, they had none in stock. I didn't hear back from Brett for a day. I was nervous to be driving my car with bald tires. When I called, Brett said that he told the guys that I did need new tires, and that he didn't know why they didn't tell me. He didn't appear to be all that concerned though. I told him I would now be calling corporate, and that I was not an idiot. I then hung up and called corporate. I was told that they would e-mail Brett. I said no, that would take 3 days and I wanted this handled. I didn't have $300.00 to replace tires and they were under warranty. And I said that I had been told that when I was in the store! So, the woman called the store and talked with Brad. Then, she came back to me and said that Brad told her that I no longer had my coverage at all! I called the Hanover location and received Mr. L's number from Catherine in HR. I explained to her what had happened.

She was horrified and wished me the best. She told me to call back if I needed her help further. Mr. L. is the district manager. When I spoke with him, he was rude. He had no interest in listening to me, continued to cut me off, and said that I should have read my contract. When I told him I thought he was rude and unprofessional, he called me stupid, and was very condescending. Then, he laughed and told me to stop wasting his time. When I asked who his manager was, he said he didn't have one. He told me to have a nice day and hung up on me. I then called Catherine back and told her what happened. She said that she was not surprised. She then gave me his supervisor's name, the regional vice president. I called him. I don't have his name now. But when I called him, on his cell, he said, "I'm on vacation."

I apologized and he said, "How the hell did you get my cell number?" I said the store gave it to me. He said, "I will call the store and get back with you." He never did. When I called corporate, they set up a case for me with Jason **. And I explained all over again what the issue was. He said that he would get back with me, but that it was the store's decision. And he said that they offered me $50.00 towards a new set for my so-called "inconvenience". I said that I wanted my tires replaced at no charge as I had been told. He said that he would call me back that day. He did and said he'd follow up with me that Friday. He did not. I had to call 2 weeks later to find out what happened. I was told the case was closed. When I inquired as to why, I was told he would not release that info. I have a right to know! He put me on hold for 5 minutes, came back, and said that the vice president said because I kept hanging up on people.

I decided to go have my tires done at Sullivan, but needed to know what type they were. I didn't want to call the Kingston location. Hanover told me that I still had my warranty, and that they would replace my tires. I said that no, I don't want to go there and have someone tell me that I didn't have it, as they have been giving me the run-around since May. She was confused and still insisted that I had the warranty, but gave me the brand. I went to Sullivan to put them on, and was given a receipt. I called Kingston to get the address to see where I should send the bill to. I called HR and spoke to the woman there. She told me she didn't know, and I said that I would be fine with a phone number of the regional manager. She said she would call me back with it.

When she called me back, she said that she would not give me a number. She said that I could not speak with anyone else, because they were going to do nothing for me! I said that I have been leaving messages, and people say they would call back but they never do. And I said that I feel like I have been calling 62 times! She started to scream at me, and I terminated the call. Then, I called Hyannis location and spoke with a very nice man, Lou **. He couldn't believe how I was treated, and said to call corporate back and open a new case. He said that Sears isn't known for treating their customers like that and guaranteed that someone would call me back on this. And he told me to call if I needed him again. He even said that I was still covered, and that my tires should have been replaced! I called corporate and Brenden said that because the initial alignment had not been done, I had no warranty left! They were compensated for doing the alignment. So, they owe me. He was rude, and said that he didn't care what the tech said. I asked to speak with his manager. I was put on hold again! 5 minutes after, I hung up.

I received a call from the Kingston Police Officer Loring. He advised me that because I called the location "62" times, Sears has a right to press charges against me for harassment, so just wanted me to know. I explained what happened and said that I never called them 62 times. The officer advised me to get a lawyer and contact the Attorney General over $300.00 worth of tires. I understand this is how they work. Anyway, I called corporate to get a print out of my receipts. I was told by Keira that I had a restraining order against me for coming onto property! They also told me that I would have to put in writing my request for a copy of my records.

I was down to see family from NC. I went to Sears for tires. Greeted (great), quoted (ones in paper not for our car), made a choice and told it would be less than an hour and 1/2. Two and a half hours later, we left. We got across the street in the sun. My wheels have been totally screwed up, scratched and gouged. We are waiting for their solution. Don't think it will be mine. I will let you know.

The tires cost $605. If they give me new wheels, it will cost (at their price) $700 plus. This is the 2nd time I have gone to the automotive department at Sears and will never go back! I will spread this word. They can do the math.

I purchased a set of tires and a battery and waited while they installed them. When the mechanic was done, he told me he had broken all the lug nut covers getting the wheel covers off and had also scratched up the wheel covers themselves. He had already thrown them away. I had him put them in my trunk and ended up having to spend over $100 to get new lug nut covers from my dealership. I am a woman who has never bought tires or dealt with any automotive items, but since my husband has been ill, I have to do everything. I am 74 years old and after studying the situation, I put the wheel covers back on my car and didn't break even one lug nut cover. Why didn't he know how to do it?

I purchased four tires and a set of black chrome rims in July 2008 with a warranty for $1,900. In 2009, I had to return to the store because the rims were peeling and they looked like they were burned. Instead of the manager replacing all four rims, he only replaced three. Now I just had to return to the store in July 2010 because the rim that they didn't replace has done the same thing that the other ones did and the others has little rust stains on them and I take them off every winter and put them in storage. I figure this shouldn't be happening because I paid all the money for these rims and tires. I think I should be entitled to have some of my money back because this is the second time it happened.

I own a 69 VW bug that I keep in top mechanical shape because I haul my 2 and 3 year old in it daily. I broke my foot and was unable to bleed the brakes myself so I took it to Sears because they said they could do it while I waited, ready in an hour. They had to do a brake system evaluation before they could bleed the system even though I said it is unnecessary because I know it is in good shape. They found no problems and put my brakes back together and my front hubs. Three hours later, I got the car back and thought it was fine.

Three weeks and 600 miles later, coming down Horseshoe Bend Hill at 60 miles an hour the front of my car started screeching for about two seconds and then the front wheel started wobbling and I eased the car to the side of the road. I very nearly lost control of it with my kids in the back stranded on a 95 degree day 25 miles from home. I had it towed back to Sears and they said that the outer wheel bearings had been overtightened and crushed. I asked how that happened and the service manager told me it must have been the shop who replaced them before ( a year and a half ago ).

I told him that I drive it 14 miles a day on the freeway and check the play in the wheel bearing every oil change, on a VW that is every 1500 miles because it has no oil filter, and haven't had a problem until they did the wheel bearing adjustment.

The service Manager said it couldn't be their fault because they torque them to spec. I said that they need to be properly adjusted instead of torqued to spec. They were unwilling to fix their mess but would replace the outer bearings and seals for $136 for outer wheel bearings and seals. I checked with the parts store and they wanted $26 plus tax for the inner and outer bearings and seals. You gotta be kidding me. We are fighting over an hour's work and $30 in parts! I said I would pick up the car and fix it myself. My wife was not satisfied and called the store director.

She described the problem and symptoms and he remarked that she seamed pretty knowledgeable about the car-- she should be, she helped me build it-- and he would look into it. He called back and said that his tech explained that you can't possibly install and setup wheel bearings improperly and it must be due to high mileage. These are the same people who told me they were over tightened and crushed. I like how the story changes and what does 142000 miles on the car have to do with bearings replaced a year and a half ago.

I have since tore down the front of my car to find that they were going to replace only half of the damaged parts in their $136 quote, the inner bearings are also damaged and the adjuster nuts were installed backwards, machined face was facing out and not against the thrust washer. They still deny any responsibility and after finding the VW manuals procedure for setting up the front hubs, the store director refuses to answer my calls. I have a $161 tow bill $30 in parts $10 in machine shop work and I lost about three days use of my car and have to spend about two hours repairing the mess.

On the 26 June, 2010, I came into Sears to buy two tires. I told them I wanted the same tires that on the vehicle already, so this was done. I notice the vehicle in the shop, the guy was putting black wall tires on the front because he said they didn't have white wall. When I went back in the store to ask why I didn't get white wall light I paid for, the sales person tells me then they don't have any in stock, so I wasted 2/12 hrs waiting for nothing. So finally, they said they would have to order the two tires I accepted that.

So on the 29th of June, I got a call said the tires were in. I went to get the tires put on because I'm going on vacation. Well the guy check me in. Can you believe they order the wrong tires again?! I have been waiting a total of ten days just to get tires. The bad thing the manager was in the shop did not bother to check to see what the problem was. He just was trying to go home.

Now, today is 5th of July and my tires are not here. This is this the kind of service Sears gives to people. I am a retired command Sgt Major, no threat. May be I need to take this on post to fort hood senior command team to let them know how Sears does to our soldiers.

I bought a full set of tires last year for my Lexus GS400 at Sears, San Antonio Shopping Center, Mountain View, CA 94040. Today, I brought in my car for tire rotation at 3:30 pm. I had to wait for over 10 minutes because there was only one guy at the counter. I was promised that the job would be done within 45 minutes. When I came back, 1 hour and 15 minutes later, they hadn't even started the job. I wasted a good part of an afternoon that was tightly planned.

I purchased some tire and rims for my vehicle. The mechanics forgot to place the spacer between the tire and rims. Their negligent acts destroyed the car's balance and rims. I took the vehicle in for repair and the workers scratch my rims. Now, I have $2800 rims destroyed. I contacted the BBB with no resolution.

We saw a Sears ad for Tires at a great price starting today June 4, 2010 and visited the closest Sears store in our area and was told they were out of the Tire we wanted. They attempted repeatedly to sell us a different tire. This being the first day of the sale, we asked them to call other stores for us but the tire was not available at any Sears store and they did not know when it would be available. This has happened with us on several occasions with Sears and I believe false advertising to lure consumers into the store should be illegal. Not one tire at one store. Ridiculous! Inconvenience of taking time off from work the day of the start of the sale and driving 18 miles for a sale that really did not exist.

I took my car for rebalance tires (front ones only) previously installed brand new. I spent almost 3 hours and at the end they did not finish the job because they did not have sticky weights in stock to be installed on one tire. I always get my tires, battery and stuff for years at Sears for all my cars, and this is a very upset and uncomfortable disappointment. I never saw anything like these mechanics that are without common sense and skills and service managers with a lack of interest on customer satisfaction and excuses like I have been only for a month and so on. I don't know if you guys are aware of this, but this is going to damage sales and quality of this very good store. I had no other choice than go to discount tire to get the job done in a blink of an eye because the nearest Sears is in El Centro, California 70 miles away and I needed to go out of town in a different direction. Please let me know if this is going to be corrected. I don't want to go away from you guys. Thanks for your time.

On Sunday, 5-15-10, I came into Sears to repair a flat tire and it took about 30 to 40 minutes before I was waited on. But the tire couldn't be repaired so the young man in auto repair dept. took my jack and rod out of the side of the compartment to lower the spare tire down from the car. Tuesday, 5-18-10, my husband discovered my jack and rod missing because he want to remove the bad tire from up under the truck (SUV).

So, then I went back to Sears for the jack and rod and one of the consumer service rep. said that she checked around and called me back in 30 minutes. She never called so I called around 6 pm and talked with someone else in the auto dept. and they took my name and number. So I called her about the problem and he said that he will connect. The manager is in the auto compartment and she will call me back tomorrow.

I selected Sears after phoning around to find the tire size for my car, as not everyone has them. They had the tire, said there was a Michelin rebate of $75.00 if I bought all four and that they were made in the last year. When I got there, they had not included road hazard or alignment and I agreed to that, the price and it was to take two hours. The tires were made '05 when we checked and after some talk, I agreed to a reduction on the tire price. As I was having my lunch, the mechanic came by and said my front brake pads were thin and he would pull them and measure them and call me.

Two hours later, he called and I agreed to new pads at $79.00 each. He then said it would be another hour. I arrived at 11:30, paperwork was put through at twelve and they rang me after four, but I did not get my car until 4:30. They were to check the fluids in my car, which I am not sure that they did. My labor on my bill went from $48 to $284.

To install two brake pads and turn them. No regrinding done. This I was not told to me and I had all I could do to hold my temper and pure disgust with Sears to pay the bill and leave. They did give me a free oil change. Do you really think I would use it? I did not receive the coupon to mail in for my $75 and I have no record of a signature on my six copies of my receipt. A new store manger told me my transaction number was **. I did not have that either. I am still waiting for my coupon to arrive in the mail before the sale expires. Boy did I get taken for a ride!

I went to this automotive store to get tires for my Kia Rio and my boyfriend's Dodge pickup on December 6, 2009. The store told us that they had the Kia's tires in stock and it would take about an hour to put them on and do an alignment. The tires we chose for the Dodge were in stock but they had to get them from the warehouse the next day and they would call to let us know when he could come back to get it and the put on the truck.

We left to get lunch and when we returned, they had not even started on the car. When we finally asked what the problem was (about 2 hours later), they told us that they were shorthanded and would get to it as soon as possible. We were there for about 4 hours and we finally told them that we just wanted the tires put on the Kia and forget the alignment. They were also suppose to keep the old tires and give them to us the following day when we got the tires on the pickup so we wouldn't have to pay the disposal fee. I had to be in Illinois for a business trip the next day. I got a call while I was in IL and was told that the tires for my boyfriend's pick up would not be in for at least a week.

I was very upset and called the automotive center and told them to cancel the tires. We found out that they had already disposed of the Kia tires. Needless to say, I was very disappointed in the service we received. Since this has happened, I have made several calls to Sears. The bill I received has still included the Dodge tires. They took them off the bill when I originally complained but have since put this charge back on my bill.

I have lost my job (January 29th) and have been told I was sent a "dispute" letter from Sears and did not respond. I have moved to Colorado to find work. My boyfriend had been in an accident and is in the hospital. And now, I have to deal with these charges for tires I never received and they will not listen to me regarding the fact that we did not receive this merchandise when I actually called the store the day, after this happened to cancel the sale.

We purchased tires for the Dodge at Tires Plus with no problem but since I have just moved to Colorado and less than a week after the move, I am spending my time in the hospital with my boyfriend. I am not in a position to get the information and fight this as needed right now.

Please let me know what I can do for this bogus charge. I will not pay for things I did not receive. My balance was $449.26 before I paid $30.00, which I sent in the mail today. Now they have added all the charges back on this card. I will never buy from Sears again.

I am broke and I own a Kia Rio. That is all I have to my name and now I am stressed beyond belief trying to spend my time at the hospital with my boyfriend (he is in St. Anthony Hospital Central). He just got out of the ICU a few days ago and had a final surgery to go hopefully this weekend. I cannot deal with the stress of a bogus charge by incompetent workers at the Sears Automotive store.

I have all the information and paperwork but since we have not even gotten all unpacked, yet and I have been spending all my time at the hospital. I do not have it readily available to me at this time. I am very upset that I have to deal with this issue again that I was already thorough to begin with.

Please tell me my rights regarding this bogus charge on my account.

I took my car to Sears with a nail on the front tire. They had fixed a flat for me last year (same car) and I asked them not to forget to put the tire caps on this time unlike last year. Well an hour later I went and paid $25 and walked to my fixed car. Guess what? The nail was still there! I ran inside, told the guy that the nail was still there. He went near the mechanic who worked on it, then came out by himself, looked and saw the nail. He said, "My mechanic will not re-work on your tire!" I said, "What! I need this fixed, I need this nail gone, that is why I am here!" He said, "my mechanic will not work on it". This didn't make any sense. They already took my money, worked on it, and apparently didn't as the nail was still on the tire! And now he was refusing on behalf of his mechanic that they were not going to fix my car. So he said, "Come inside, I will pay you back!" I said "Why? There is a nail there, and I want it fixed, that is why I paid you in the first place!"

Well sadly, it was prejudice. This is a very rural, conservative town, and me and my buddy were speaking in our native tongue. They thought I was stupid and wouldn't check to see if the nail was there or not after being charged for it. Plus when I asked at the beginning that they do not repeat the same mistake they did last year, that must have decided to treat me like this. He didn't give me any clear info and valid reason why they wouldn't fix my tire. He just kept saying "my mechanic worked on it, and he just doesn't want to work on it again". "Is this an excuse?" I asked. He kept repeating.

When I asked for general manager's name, he gave me but he wasn't in and he did not give any clear answer to why they wouldn't work on it again, nor did he apologize for cheating me in the first place. The nail was there. His excuse was that the guy fixed another nail. Guess what? They couldn't show the supposedly fixed other nail to me either. I neither care about that $25 nor about the hours I spent and the trust I had for sears, but I care for the respect that lacked, the way I was treated and refused to be given service or fixed their error. His answer was just take your money!

They should have (1) apologized, (2) talk to the guy and find out why he lied about taking the nail off even though the guy saw that (with his own eyes) it wasn't, (3) fix it right, and (4) never ever say "simply because my mechanic does not want to work on it!"

I am ashamed that I trusted them. I am hurt that my buddy witnesses how I was treated. I am so down that not only was I conned, treated badly, but not even given a valid reason for refusing to serve me. What does a minority man have to do in this stupid state to get some respect, and honest work? He had no right to treat me like this. And I know me not going back to Sears ever will hurt him, but nothing will be done for this wrong behavior either.. I called Sears' 800 number twice. Guess what, both times put on hold and got the phone hung up on me.

I hit a pothole and got a flat. I took my cars to Sears because I have road hazard Insurance. When I bought the tires, they were about $100 a tire. The sales rep name is Jim. He said the new tire would be $153.99 and I only had coverage of 50%. Then I asked if the spare would be put back in the truck and secured and he said yes. Well, it was thrown in the truck and the cap that covers the log nuts also was not put on. After realizing that this happened, I called and spoke with Jim and told him what happened and he said the truck must have had stuff in the way. I then informed him that the truck was cleaned out before I got there and the cap was not put back on. He could not have cared less. I will go elsewhere for my auto needs.

To make it short, the above people told me the tires were "dry rot." They did not have the authority to do anything and would have the store manager call me. He ignored my call the day before.

I will take this to small claims court, as I am a 78-year-old widow with a very limited income and feel that inferior product was sold to me, as I was brought up to trust Sears. As consequence, I have a "dry rot" on tires with 60,000-mile warranty and 14,508 on two and 8,319 on the other two.

I purchased new tires around February 9, 2010 for my Saturn and by March 27, 2010, I had to replace one because it blew out right after I pulled out of my driveway. I took it back to Sears and they told us they could not replace it because we didn't have the road hazard on it but there was nothing in the tire. It just blew out. I ask about Bridgestone warranty and they told me that they wouldn't stand behind the tire either. So it cost me another $229 for another tire and now I have the road hazard on all of my tires.

Misleading advertising at Sears Auto. I bought four tires plus the "New Sears tire installation package" for each tire. It listed for $ 14.99 for mounting, life of the tire balancing, valve stem, road hazard warranty, life of the tire rotations. I usually always buy the "Road Hazard" item because they will at least pro-rate the tire if is damaged and cannot be fixed. So in other words, instead of having to buy a whole new tire, they will give you credit towards a new tire (amount of tread left on damaged tire).

I found out later when I brought my car in that the road hazard I bought with Sears was only good for 30 days and you had to buy an additional "real" road hazard like the one everyone else sells (life of tire) for $13 more. The advertising of the package above is so misleading. I have never seen a Road hazard warranty that was just for 30 days!

I was calling around getting quotes for 4 tires for my 2007 Buick. Tire size 225/R16. I received a quote from Davis Tire in Chillicothe for a 50,000 mile tire for $315.86. This included the stems, mounting, disposal, balance, alignment and taxes. One of the next places I called was Sears and spoke to Mark, (the manager). When I called, he gave me a slightly higher quote. When I told him no, thanks, and that I had received a better quote, he asked what the quote was for. I gave him all of the above information from Davis Tire and he said that he would match it, plus 10% off.

However, he didn't have a 50,000 mile tire, but he did have a 60,000 mile Cooper tire that he would give me for that price. I told him that I would be in that evening. He said that he wouldn't be there, but Amber would be there to help. I got there around 6:45. Amber first told me that they didn't have the tires I needed. After looking for about 10 minutes, she found that they did have them in stock. Then she insisted that I told Mark that I had 220 tires, which I did not. I explained to her that he must have misunderstood me.

After she spoke with Mark on the phone she said that they would still honor the price I was quoted over the phone. I decided to also get an oil change that they offered for $19.95. After shopping around for 1 hour, I was paged over the intercom. I was given a total of $405.00. When I questioned the total, I was told that the alignment was not included and was $69.99 more. The tires should have only been $305.86 + 19.95 for the oil change = $325.81. I made a complaint with Angie, the electronics manager that said she would pass the information on to Michelle, the store manager. I got in my car and discovered that the alignment was not done. The car goes to the left as soon as you let go of the wheel.

The oil change was not done either. The oil still looked dark when I checked it the next day. They didn't change the sticker (you know the one that tells you when your next oil change is due) nor did they top off any of my fluids! This was all done on Tuesday, March 9th. I waited until Sunday, March 14th, before going back into the store. Michelle claimed that she never received the message and would have the district manager call me. On Monday evening, I received a call from Mark (the automotive manager I initially spoke with). I called him back Tuesday and was told he wasn't available, so I left a message. I did not hear back from him, so I called on Wednesday afternoon and was told again that he wasn't available, so I left another message. This time Amber called back. I decided not to call her back because she was the one that originally waited on me that would not help me.

My fiancee and I decided to go back in on Sunday, March 21st. Mark was not in, but Amber was there. There was a customer ahead of us, but we stood there for over 10 minutes without having her even acknowledge our existence. By this time, 3 other customers came up behind us. Then she had the nerve to ask who was next. My fiancee spoke for me and explained to her that I was charged for an alignment that I actually did not receive as well as an oil change. She argued with us in front of all those customers. She claimed that she gave me the oil change for free (which they did not). She said, "Well, if it has a Sears filter on it, then it was changed."

I explained that just because they put a new filter on it, doesn't mean that it was actually changed. Then she continued to argue with me about the tires. She told me I was lying about the quote I received from Davis Tires. I told her that I refuse to stand there and argue with her in front of all those customers and I refuse to have her stand there and lie to my face. Finally, she gave me back the $69.99 for alignment but refused to refund me for the oil change they did not do. She also refused to give me the number to their district office. I will never step a foot back into a Sears store. I've never received such horrible, unprofessional customer service in my life.

Purchased a new set of Michelin brand tires with a 60k miles warranty. I returned to have the tires rotated. One tire had a nail hole leak and they wouldn't repair it but suggested to replace it at a cost of 465.00. I refused to pay and took the tire, had it repaired and am still running on it. The front tires are now worn out with 43K miles of the 60K mi. used. The rear tires still have a x.5k miles or wear left. I asked to have them adjusted. They refused, but offered me a 470.00 rebate on a new set.

I did some research and found that the 'Michelin' brand tires were made by another company for Sears. I asked for a price on a genuine Michelin set of tires and was given a price about 440 per tire more. I think I was deceived into thinking that I bought a genuine Michelin set of tires originally. I have run many sets of Michelin tires before and never have they worn out before the warranty expired. At this time, I am very disappointed in the service at this store and the deceptive way they sold me the tires, thinking I was getting genuine Michelin tires.

On 1/3/10, I purchased 2 New Kumho Solus 716 tires for my 2002 Saturn (invoice # 027710499127). On 3/14/10, only 2 months after the original purchase, one of the tires went flat, as I was driving. I returned to Sears on 3/15/10, and they would not honor any type of warranty on the tire, despite just purchasing them 2 months ago. They charged me $96.82 to replace and mount the tire. I have been driving for 30 years, and have never had a newly purchased tire go flat that quickly. I took photos of the tire after it was demounted at Sears, if needed. I had to drive in traffic of 50 to 60 MPH on a flat tire, purchased 2 months ago, that almost caused me to have an accident.

I purchased four tires and four American racing rims. After two months, they are pitting and they are giving me the runaround about them and will not replace them. I can't get a hold of anyone to get any results. Thank you.

I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (this whole "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires.

The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said, "Go ahead, you'll just be dealing with me again."

My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) an alignment was declined (the salesman told me it wasn't necessary given the recent service) and 4) the wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the mangers first statement).

The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.

I had a tire repaired and in the process of jacking my vehicle, the mechanic place the lifting device in the wrong position under the vehicle, causing the underside to be crushed in. After finding the damage, I returned to Sears and notified them of what had happen, I finally was told by the manager on duty to obtain an estimate of the repair and bring it in. I got an estimate from Ward Auto body shop and provided to Sears as requested. Sears refuse to contact me regarding the disposition.

I called and was delayed several times. I went to Sears and waited for the manager to show. The manager informed me that his supervisor declined to take any action on the damage due to the length of time that had pass since the damage occurred. I registered my complaint with the BBB, they submitted my claim to Sears and they still refuse to take any corrective action to repair a vehicle that their mechanic damaged. Later, I found out that the mechanic who did the work was not familiar with the jacking points on a 1994 Corvette.

Because of their lack of knowledge, I am stuck with a vehicle damaged by Sears Automotive Center. Since you are not allowed, as per insurance regulation, in the shop, consumers are at their mercy, not being able to see problems/damages to your product until after the fact.

I purchased a third set of Sumitomo tires which carry a 40k mile warranty. None have come even close. Each set averages less than 30k. I went to get the last set replaced. They refused to honor warranty with the excuse that they were driven over inflated. Ha!

My tires are checked regularly by a certified technician at an authorized Ford dealership. Their reply to that: can't trust them. Not only would they not honor my warranty, but the manager was extremely discourteous and arrogant. Another part of their justification for not honoring is they would not get anything back for the tires. They should not carry a product for a company which will not honor their warranty, their dealers or the customer. To date, they still haven't replaced tires. But rest assured I will never buy another tire or any product from Sears. I am also going to contact manufacturer about this matter. I bought because of warranty and cost. I'm waiting to replace because of cost. Limiting use of car until tires can be replaced.

I made numerous trips to resolve a problem I didn't arrive with. I bought 3 new Bridgestone tires that I had balanced and an additional alignment. Since that day, I've been back twice and told once again to come back "when its not snowing." I have a thumping in the front of my car (2001 Honda Accord) that feels like a square tire.

Two visits and no problem was found. One more time and I'm leaving it overnight, so they can feel the square tire first thing in the morning. Regardless, they padded their repair measurements. Just look at time in and time promised, and ask your self, "Was I really promised that time?" I was told an hour to an hour and a half. But it's two and a half hours when they called me! My tires are wearing on one side or the other. I drove into Boston daily and can't just leave my car without a ride, so I have to leave it on weekends.

I had 4 Michelin tires changed on Jan 3, 2010 at approximately 6 pm and I picked up the car at 9:15 pm. I paid the bill with my credit card and came home with the paper work the guy handed to me. I've realized it wasn't the actual receipt. I went back the next day to pick up the actual receipt/final invoice. While I was at the store, I asked about the price match on the 4 tires that I had and the difference of Sears 10% credit from the cost. I pointed out that I did not receive the 10% credit on the difference of purchasing the 4 tires and see if they would adjust the price. (FYI: I have done this price match on several Sears appliances that I am fully aware of the process.)

As I was trying to explain it to the rep helping me, another rep comes by and asked me "what is the problem? " He (Jon R.) said "he was a manager in training and that he has never heard of the price matching and that they would only price match based on few dollars of difference". I asked him "are you certain" and he said he was the manager in training and that was how he was taught. I don't know who his trainer is but he just insulted his superior as well as clearly lied to my face. I went back to the office and asked the Assistant manager (Jenny) and she clearly quoted that was not the case and Jon was not manager in training and that he should not have said the things to me. She also said she would talk to him. From that moment, all I could see was this Jon guy trying to get rid of me and disrespected me as customer, an Asian and also being a woman.

I make a 6 figure income. I was at the auto center to pick up my credit card receipt that they forgot to give me the day before. I asked about the 10 percent because that is what any normal shopper who price checks before spending over $1000 on brand new tires. I feel I have been mistreated based on all 3 reasons that I mentioned above.

Sears should train their employees to respect the paying customers. I do not need to be treated like a second class citizen in a service oriented industry. I am more than disappointed that Jon ** lied clearly to my face and that he probably does the same to others. I hardly doubt that Sears Auto Center will do anything about it! I am just one of their many unhappy customers!

I could not believe it, but I was watching them at work. I spoke to the manager
Corey, who later told me I could take my car with one lug nut missing from
each wheel. I told him it was not safe for me to drive with a missing lug nut
on each wheel, especially since I came in with a complete set of 5 on each
wheel. He told me I would have to purchase another set of lug nuts at $39.00
if I wanted to have the wheels secured. In addition, I would have to wait another

1.5 hours for the replacements to arrive. Total time 3+ hours for 2 tires!!!

believe how incompetent and indifferent the staff, handling my purchase, is.

This officially ends my 23+ year relationship with Sears Tire.

I noticed my wheel was a little off to one side and I needed some new tires. So I went to Sears to get an alignment and price tires. There were no good sales on what I wanted in tires, so I told them to do the alignment and I would be back next week for tires when I had a little more money to spend. Half an hour or so later they call me to come to the service area. I am told they can not do the alignment as I needed a new upper control arm and new wheel bearings. It's going to be like $500.

I tell him I can't afford that right now and he offers to get me a Sears credit card. I laugh because I did a bankruptcy recently and no one will give me a card. Thirty seconds later I am approved for a three thousand dollar limit, crazy. So I asked him will this fix the problem? He guarantees me it will and I decide to have shocks put on as well while they are there. They had a free install on shocks promo.

I get the truck back and the wheel is still not straight, but now all the techs have gone home and told to bring back tomorrow.The next day I go back and they say it will be a few minutes. Three hours later they say its done and perfect. I go 20 feet and it's not fixed. I can't take more time off from work right away so I go back 2 weeks later. I tell the guy whats going on, he looks it up and says no problem all the work is guaranteed.

To make a long story short because it would take to long for me to tell you how the service manager told me a lie because he didn't know what he was doing and when I called him on it he said if I didn't keep my mouth shut he would have me thrown out of the store. On top of that he goes to show me the report from the alignment machine and they have four wheel drive truck listed and not my two wheel drive. So they go and redo it again and it's the slightest bit better.

So I ask him what are we going to try next and he tells me I can have my money back for the alignment and I should take my truck elsewhere. So I asked him why did I spend money on wheel bearings and an upper control arm if that wasn't the problem? I could see him thinking about a reply, it took a few moments of silence and he tells me that I more than likely would have neede to have those items replaced anyways and that there must be another problem that they can't find.

So now I am out five hundred plus dollars and my truck is no better than when I brought it to them. Not to mention all the lost money and time waiting for my truck. It's actually seven hundred but I am not counting the shocks as I asked for them.

Then on top of it Mazda dealer tells me they would prefer I take it back to Sears as I might end up paying for new parts as they can not guarantee the work was done correctly without taking it back apart. The tech mentions it could take twice as long to go back and fix someone elses mistake than if it had been done right in the first place. They weren't there to see what Sears had monkeyed with. The truck is not fixed and I paid five hundred dollars for parts that I may not have needed.

Now I have to wait to get enough extra money to take it somewhere else and a monthly bill from Sears to remind me of getting taken advantage of for months.

Have sever; cars with tires that were purchased at Sears. Had 3 flat tires caused by leaking valve stems on different cars. Took tire back to sears 1st time and was charged $20.00 for a flat repair on a tire with less that 2000 miles. They replaced the valve stem. 2nd tire went flat due to valve stem.

Tokk it to Sears and indicated valve stems were defective as this was the 2nd on to go bad. They said I should have bought the road hazard coverage. Explained problem was not road hazard but defective product. They said warrenty on stems was 90 days and would fix tires for $20.00. I went to another shop to have it fixed.

Went home and looked on web to see if there were similar problems with Sears valve stems. I found out that there were millions of Dill valve stems recalled due to failure and severe saftey hazard. Sears auto centers were one of the major retailers for these faulty. Sears was informed of this recall and new the risk associated with these stems.

I checked the stems on all my Sears tires and found they were all of the lot that was recalled. Went back to Sears to have all of these stems replaced as they were recalled. Was told there was to much time past, they were out of warranty (90 days) but they would repalce them for $20.00 to $24.00 per tire depending on the size. I had them replaced at another shop. I filed a complaint with my states Consumer protection agency that is pending.

Paid out over $250.00 to replace recalled valve stems, was not informed of severe safty hazards with bad valve stems, made multiple trips to finnaly have this problem corrected by another shop.

On December 23,2008 I purchased,online,4 new Michelin Weatherwise 2 tires to be put on my 2001 Hyundai Accent GS. Before I had them installed I verified with the tech that this was the correct tire style for my car. He said yes and they installed the tires. A week later I was driving and the steering felt really loose. I was all over the road. There was definitely something wrong and when I contacted Sears they said there was nothing they could do since it wasn't the tires causing the problem. For almost a year I have been going back and forth to have him check the car. Each time I was sent home discouraged and scared to drive my car.

This past week I went back to my mechanic and once again he said structurally the car was fine but that the tire belts were bad. I took the car down to Sears on Friday December 11, 2009 and they claimed that the tires were fine just not the right style for my car. I explained to them the problems I was having driving the car, being all over the road, not being able to break, couldn't drive in the snow without wandering and they claim the tires were in perfect condition but that the style was wrong. I'm sorry but I don't believe that excuse. They did offer to credit me some money towards getting new tires but I would still have to pay 157.34 for the new tires and front end alignment. It was their initial mistake so why did I have to pay anything. I demand a refund since it was an issue with the tires and service.

Ps. While I was there with the tech looking at the alignment on my car the asst manager Willie came over and was asking if my situation had been the same as another driver who had experienced the same problem, wandering all over the road, and come to find out the cause were the tires. We both had the same Michelin Weatherwise 2 tires and had the same mishap but his was because of the bad tires and mine were fine. Makes you wonder who is telling the truth.

Bought 4 new tires from sears. Went off the road and went to have car fixed. On inspection of the tires that was bought at sears, 1 tire was an off size. Instead of all four tires being 205 60 15 one of the tires was 215 60 15.

SEARS automotive. Do your self a favor and do not go there. On 11 15 09 I ordered Via Phone to the Bayshore New York store 4 General Grabber HTS tires in A stock size, not special order. The sales man said go on line and order them for a discount, so I did while speaking to him on the phone. Note he took my sears credit card number on the phone and BILLED my account.

He said after the order sorry not in stock, but you will have them in 3 days. That was on 11/15/09. Today is 11/23/09. So far I have contacted sears card service twice and got a form "sorry" letter. Have called the bayshore Sears Auto outlet 4 times. Twice i was told Sorry sir I'll check on your order and get back to youin a few minutes. Twice I was told the MGR was not in or went home sick? Funny no one has the answer.

PS. one guy said FEDx dilvered there tires once a week, the other said UPS once maybe twice a week.

I bought and paid for 4 tires online and the website said they were in stock at my local Sears store. I could pick them up and have them installed at Sears. Next day I went in and brought my print out. The manager Mike could not find my order after 20 minutes but said I could buy them again they had 8 in stock. I declined since I would have 2 payments for the same tires. The salespeople could not check on my order despite my receipt. One admitted they have real problems with the online ordering system. I returned home with no tires frustrated. On checking my e-mail I found out Sears had cancelled my order online 20 hours after I paid for it. They said there were not enough tires. Remember the manager Mike Said they had 8 of the tires I wanted. I only ordered 4. After my experience I'm afraid Sears Automotive has and will in the future not have my business. I just want to warn others to avoid using Sears online Auto service. It is completely mismanaged and frankly their online system doesn't work. Read the other complaints if you think my experience is isolated.

I suffered a flat tire near my place of work in Trenton, NJ; and went that day to the Sears Automotive Center in Lawrenceville, to get my tire exchanged or fixed. Dustin took my service order and my telephone numbers; and stated that the job would take about an hour. I went to browse around the mall, and at 5:30 (90 minutes afterwards) after no having received any dall, I went back; only to be told that the tire had indeed blown out, but there was no exact replacement! It took a lot of reserve to control my anger.

Meantime, four people were waiting, and; although the hours of operation are from 7AM-7PM and the workers do have 8 hour shifts, there was only ONE mechanic on duty, besides the sales associate at 5PM! The four customers had been waiting for approximately 2 hours. One of them was told "there needs to be a part ordered". He was irate and went to call to rent a car, stating that the rental would be deducted from his repair! Dustin became rather surly and responded, You can do what you want, sir, but the car cannot be operated without this part, and we'll get it on Thursday!" He told me the same thing for the tire, but added that if I wanted, I could go to Neshaminy Mall Sears to get the tire.

I often wonder what was being done to my car and to the other gentleman's car for 2+ hours. I drove my car one more day and this afternoon, went to the auto center at the Neshaminy Mall. It was a complete difference! Steven was the manager. He FIRST looked up the tire and within 45 minutes, I was done!

July 3, 2008 I purchased four brand new bfgoodrich tires for my toyota camry. The tires are warrantied for 3 yrs or 60,000 miles. Today is now October 26, 2009 and I've got just over 21,000 miles on the tires. They are bald and in the words of the technician way beyond the legal limits of wear. I've gone in faithfully to have my tires balanced and rotated every 3-6 thousand miles as according to their records.

On the 18th of February 2009 I had gone in to report an air leakage in my front passenger side tire. I was covered by my road hazard warranty, but I was told that the tires were too worn to be plugged. At this point I had 9889 miles on the tires which was under 25% wear, yet I was told they could do nothing. I go in today and tell them that my tires are under warranty and that they need to be replaced.

They tell me there are certain restrictions and that they must first inspect my vehicle for the cause of the wear. 10 minutes later they bring me into the shop and explain that my suspension is in mildly bad shape and that I have had my tires overinflated so that my warranty is void. according to the warranty details in the fine print along the back of the reciept, if they are defective within 25% of their lifetime, they would be fully replaced. mine are barely over 30% wear.

I was not given any replacement tires nor did they prorate pricing on new tires. I was told that I would be having to pay full price for another set of tires. I payed for the road hazard warranty that I went to use, and was not honored. I'm in need of tires after 21,000 miles and just after one year of ownership. (they are warrantied for 3 years or 60,000 miles.) I'm out of tire use that should have lasted another 39,000 miles or at least one and a half more years. Now I have to pay full price for the same swindle.

went online to find tires for my dodge truck found Sears had the tires I wanted. So we place the order over the phone with a sears rep. 4 tires and alignment and was told that the store would call us when the tires come in for installment. A few days later sears online called to say there would be a delay in getting the tires they were on back order then proceeded to tell me to call the local store to see if they could transfer the tires from another store. Again great customer service when the customer does the service for them. A week later the service Mgt AL called said the tires was in and schedule service the next day.

Thursday I had the wife drop off the truck at 8:30 for tires and alignment took two hours at lunch I picked the truck up at home to see how it drove as soon as I left the drive to turn on the road I noticed that the Steering wheel was still turned to the left as usual which should have been corrected after alignment still it handled fine with no problems. Called the wife on the phone to ask if they did alignment so she called sears to find out they didn't do alignment they said we didn't pay for it.

Wife calls sears online to find we did pay to have the truck aligned so sears online calls the local store to talk to Al to get things straight and tell him he's made a mistake.(WOW)Then the wife calls to see if she can get the truck back in for the alignment today Al says yes bring it back in at 1:00 so she called my dad to pick up the truck to take back to sear service center. Problem taken care of not likely.

After arriving at sears they put the truck on the rack to do alignment the tech started the process of aligning the truck after awhile the tech was seen trying to adjust the tie rod but was using a large pry bar trying to adjust the sleeve after a bit he was seen throwing tools and cussing. My dad ask the other Tech what's up with this guy and the response was this guy is not the guy who does alignment but the tech who does this is out. So after a few more [expletives] my dad told the tech to just tighten the suspension back up. The other Tech told my dad he could bring it back Monday 4 days later with new tires and no alignment.

My dad dropped the truck back off at work explained what happened and then I drove the truck home to find the front end was shaking up and down and while braking the wheels was chopping bad. Made it home started looking under the truck at the tie rod sleeves and found the techs pry marks on both sleeves around the threads of the tie rods the guy didn't even use penatration fluid on the rusted parts but tryed prying them loose causing the tie rod sockets to become very loose on both ends.

Called AL told him I would take it to a local alignment shop and have them replace the damaged parts and bill them back. Al said they would look at it Friday and if they damaged the parts they would repair it. Al also said he couldn't get it in until 2:00 becuase he had other customers scheduled. I told him thats not ok. I told him I was also a customer and that the job should've been done right the first time and not schedule alignment with someone who does not know what HES DOING! AL made a few phone calls to get me in at 7:00 friday. WHAT A SWEET HEART; he just might make employee of the year. Will see.

On 2/21/09 I purchased 4 new tires from Sears Auto, I also paid extra for a warranty for the tires. On 9/26/09 I went back the auto center because one of the tires had a defect in the tire, which the employee agreed with. the store stopped selling the brand of tire that they had sold me in Feb., so they told me the only tire they had to replace the defected tire was a different brand and that this tire would cost me over one hundred dollars.

I asked them why I should have to pay for replacing the tire when it was a factory defect. The clerk told me that all they could do was give me $12.00 off, I told them that I had paid extra for a warranty and was told that the tires would be replaced should anything happen, nails- road hazards- valve stems- etc. I asked the clerk why I should have to pay over a hundred dollars for a tire that didn't match the tires I had bought earlier and that I only paid $66.97 per tire and that the tire in question had a factory defect. they still insisted that I had to pay for the replacment tire but they would discount the tire for me, the replacment tire would still cost me more that the orginal tire cost.I told the manager that I would not give Sears one more dime and that if I had to replace the tire at my cost, I would buy the tire from someone else.

How can something so simple be so complicated?

2 months prior we purchased 2 rear tires from Sears on sale with the warrantee. 9am Friday September 25th 2009 we saw that the rear right tire was flat. I took the tire off and had a hard time checking finding why the tire was flat. No nails or punchers were visible. I pumped up the tire and put soap and water to find the hole. On the left side wall of the tire was a small crack.

I took the tire back and they would not accept the return. Spoke to the manager and he could not give me any reason why they could not return the new tire. Instead we get charged for a brand new tire (non-sale price). 7 hours later we get a call stating that they broke the lug bolt taking off the spare due to it being so tight so it must be replaced. (I took the flat tire off and put the spare on using my own strength.) 6pm got a call stating "Your cars ready we close at 8". Went to put up the car and asked why we had to pay for something they did. They replied the bolt was put on incorrectly. We had to buy a brand new tire, pay for the lug bolt they broke, and be without a car for 9 hours.

On 9/4/2009 a representative from Sears (Mr. T. Marsh) called me and advised that my tires were in and that I could come in and get them installed when convenient so I went there after work on Friday to have the work done. Upon arriving at the Sears location Mr. Marsh re-calculated the purchase for some reason and advised me that I owed him around $1100.00. When I asked why the price difference he advised that he wasn't really sure but offered 3 possible solutions.

1) Taxes were not added in the online price. 2) I had not been charged for the alignment. 3) The price for the tires that I received online was simply a quote and did not indicate the actual price of the tires, even though I had paid in full for them previously. Not only did he re-calculate the total bill, but wanted me to pay the full $1100 right then and there, not even taking into consideration that I had already paid the $881.25.

Initially I gave Mr. Marsh the benefit of the doubt, assuming that we would be able to work it out and agreed to pay an extra $69.99 for the alignment as I couldn't readily assert from my online confirmation where I had in fact been charged for the work because the confirmation email was not itemized in any fashion, but I got very frustrated when Mr. Marsh and another of the Sears mechanics tried to tack on more money for the tires I had already purchased by insisting that my vehicle required high pressure valve stems since they apparently had my truck listed as a GMC Sierra 2500 on the online confirmation, which would require the costly valve stems due to the extra weight of the vehicle; however, my vehicle is in fact NOT a GMC Sierra 2500 it is a GMC Sierra 1500 which does not require high pressure valve stems. At this point (45 minutes into the transaction) I pleaded with the Mr. Marsh to simply cancel my order and refund my purchase price so that I could take my business elsewhere.

At this point Mr. Marsh insisted that he would have to charge me a 15% restocking fee for shipping the tires to the store (which would amount to around $135) regardless of the reason for the refund because, he said we have to make some money on the deal, because we paid to ship the tires to this store for you so even more frustrated I advised Mr. Marsh that I would deal directly with Sears online in this regard to see if they could straighten this out and left the store.

That evening I drafted an email to Sears's online customer service which then prompted a phone call from Mr. Marsh on 9/5/2009. During this conversation Mr. Marsh advised me that they had discovered the glitch in the computer system and that he was not sure what had gone wrong but, they had seen where I paid for my install and alignment, and that they were now able to see the correct price for the tires and agreed that I did not owe them any more money outside of the $881.25 that I had already paid in full. Mr. Marsh asked me to come down and drop off my truck on Sunday 9/6/2009 for the work to be completed.

Upon arriving at the Sears location again, Mr. Marsh claimed that Sears.com had in fact OVER charged me by about $50.00 and that I was due a credit to my American Express card for the oversight. I advised him that I was not interested in the refund (because, honestly, I thought it would just complicate issues more) and that I simply wanted my tires and alignment done. Around 12:00 my wife and I dropped of my vehicle and went to lunch while we waited for the work to be completed.

Around 12:30 Mr. Marsh called my mobile phone and advised that they had ordered the wrong tires, and that the tires they received would not fit my truck at all. I told Mr. Marsh that it wasn't a problem if they could just order the correct tires for install at a later date, and that I would just come and pick up my truck in the meantime. Upon arriving at the Sears location again Mr. Marsh advised me that Sears did not even carry tires that would fit my truck in Hankook tires (though they had them on the internet and I had ordered them from an individual at Sears.com on the phone, who advise that he would order them specially) and that he would have to contact Hankook directly to see if they could sell him some tires but the price would be considerably more than what I had already paid.

In fact, Mr. Marsh told me that they would be MUCH more expensive, but he couldnt tell me how much more because Hankook was closed for the holidays and the earliest he could get them ordered would be Wednesday 9/9/2009, Which would not work, because at this point I need tires badly. Mr. Marsh simply kept pointing at the Sears.com item number on the invoice as to insinuate that I had somehow ordered the wrong size tires.

Frustrated, I again pleaded with Mr. Marsh to process a full refund so that I could take my business elsewhere. To which he automatically replied that he would have to charge me the 15% restocking fee and that he would not consider waiving it regardless of whose fault the errors were. Mr. Marsh also advised that it was never a good idea to order tires from Sears.com, and that if I wanted tires I should have come to him in person to get them. He also advised that this was the first time he had done any business with the online people and that he wasn't surprised it had gone wrong.

So, for the second time I left the store angry and went home to contact the online customer satisfaction line. Upon contacting the online forum, I was instructed to wait 2 business days to give the manager of the store an opportunity to resolve the issue. I wrote back to the online forum and advised of my entire ordeal and advised that I had waited much longer than two days, to which they again instructed me to wait two business days.

To date, customer satisfaction now refuses to contact me directly via phone, they refuse to escalate the matter and insist that I provide the store manager from the Sears location an opportunity to deal with this issue, even though he has failed to do so thus far. I will lose $135 due to an error that I didn't make

Going in to buy 2 tires (only) and have them mounted. Looking at the website they had 2 IDENTICAL tires...for 2 different prices. Of course the lesser one was not available, and I could not get an explanation as to why/how 2 tires same size, same make, same everything would be almost 40.00 dollars more!!!

Anyway, we chose our tires, and when given the full price of approximately 450.00...I asked for a breakdown in charges. Included in there was some weird warranty, that was simply assumed that I wanted for 30.00 and the alignment..which of course with new tires I would need...I told them no on the warranty business, and to NOT do the alignment until I had seen the numbers. We were then told it would be one hour to a hour and a half tops until completion. Fine. Naturally we were in a mall, so we could 'kill' an hour...So at 1 hour and 45 minutes we returned to the auto department to find our vehicle had JUST been put on the lift.

We were told 'they are working on it now', and when asked how much longer it would be we were told it depended on what they found...Mind you with having two tires replaced, I wouldn't think they would be looking for anything! Anyway..to make a long story short. They tried their darndest to charge me for the alignment, which I didn't need...and it took yet another hour and 10 minutes. Total time over 3 hours to get 2 tires changed! Then they tell us 'well, we are short handed'..That is all well and good, but tell me up front don't try to make it seem like nothing is wrong. We ended watching them through the gallery windows, and I must say, that both of them (only had 2 guys working) really seemed to know what was going on. It would have been nice if they had just been up front, and I would not have had a problem...not assume I wanted a warranty or assume I would want the alignment...they would have made another 110.00 dollars from me, had I not been paying attention.

While checking out, he printed out a new invoice of what I paid for, and when I signed for it, had to press him for a copy of the one I signed! I then asked his name..and for the name of his supervisor and when he would be in. This poor boy was visibly shaking by the time I left, and I never had to raise my voice. It will be the last time I deal with Sears automotive. Be Very Aware, and make sure you get a breakdown of services they are trying to do. Look at other consumer reports..I wish I had prior to going there.

I purchased 4 Goodyear tires at Sears about three years ago for my Jeep Liberty for $533.00 plus extras and road hazard. At 26K miles I went in with air leakage. I have had the tires rotated every 5 to 7K miles as instructed. When I went with the constant air leakage problem they told me I had dryrot on three of my four tires. Sears said that was a tire defect and they would only allow $25.00 if I bought new tires. My warranty is for 40K. Sears said Goodyear would only allow the $25.00. If this is the case, I will never buy for me or my family, nor will I recommend Goodyear, which I've used most of my driving life.

I wish I never went in this place . I told them just put the tires back the way they were.I wanted to get out of there so bad it was now after 7:oo pm . The noise from the back is somewhat better and the front tire still squeals . I got in my car cring , while the assistant manager , Heather Ewell was smiling the whole time . Now I have to take my car elsewhere to have it checked or trade it as a clunker because it sure sounds like one . How can something so simple go so wrong ? I want answers ...

I purchased 4 new tires for my car 11/2008 from Sears. I took my car back to Sears Automotive when I discovered a nail in one tire on 8/13/2009. I spoke to an employee named Mr. Lucas J. Mr. J had an errogant attitude to say the least and nearly ridiculed me for not buying the "hazard insurance" Sears offers at time of tire purchases. Mr. J told me he needed my car for at lease 2 hours to repair the nail hole with a plug and that would cost me $20.00.

I waited the 2 hours, went back to Sears for my car and Mr. J was excited to tell me my tire was unrepairable and dangerous. Mr. J along with the employee who worked on the tire both told me there were 2 holes in the tire at a diagonal direction and the tire was destroyed. Mr. J agressively demanded I purchase a tire at that time. I told Mr. J I was not purchasing a tire from him and I wanted my tire put back on my car.

The employee did put my tire back on the car and I left and intended to have my tire looked at by another professional the next day. When I entered my car the smell of body odor sweat was unbearable, I pulled my car over and opened all my windows, doors, the moon roof and I got out of my car for 30+ minutes. The smell was unbelievable. We are in Arizona and people who work outside all day sweat and stink after 8+ hours a day in 115' heat. Doesn't Sears have a policy to care for their customers property? What about covering my sheep skin seats with plastic like my Car Dealer does when I take my car in for any and all services.

The next day, 8/14/2009 I took my car to Costco Automotive and had them look at my tire. Guess what.......NO hole in the tire-the tire was in perfect condition-no plug needed-the employee told me "the nail was barely in the tread and there was no damage to the tire at all." I was in and out of there in 20 minutes. I have a receipt from Costco Automotive with the diagnosis.

This upsets me,I did not need a new tire and I feel the Sears employee, Mr. Johnson tried to intimidate me and scare me into buying a new tire I did not need by stating my tire was destroyed and dangerous to drive.. Mr. J was unprofessional, unexperienced, intimidating and errogant and I do not appreciate the sickening body odor smell left in my car by their employees.

Staff very inconsiderate. When I asked to speak to the manager was told he was in a meeting & there was no phone number he could be reached at.

I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage. Thier (insurance agent) offered to pay $400.00 as a good consumer gesture. Its like hitting my head against a brick wall. I can say one thing i will always walk around my car with a video camera from this day forward. I have all the emails and phone msgs. anyways im sure your readers would be interested in this. FOLLOWING ARE MY EMAILS

Well I have spoken to your rep Ray W. I have explained all to him and he had offered $400.00 to settle this case. I had made it quite clear that I would only settle for $906.00. That is the lowest estimate that I had gotten. Anyways I would rather loose in a court room than settle for that, And I really dont think I would loose! I do not understand Sears. And Im really starting to see why your business has shrunk. The customer is trash to you. That is fine. You will lose me and anyone I can convince to never do business with you. I will see you in small claims court, if I am forced to take that drastic of measures. Win or lose let the ball land where it may.

I will seek consumer news reporters prior to taking that action. I really can not picket that store because its in a shopping center so far from the road, that is not an option, but I can, and probably will exert my right to picket on the sidewalk all along your Southland (Middleburh hts OHIO store). I m not sure what else I can do to make you understand that your employees have caused me this grief. My parents where very loyal sears customers, and i kept too that, but i will not be able to support that anymore. I do believe in customer service, but you lake that. For every one person you lose as a customer it takes 10 times more effort to get that person back. And Sears is an American tradition. I wonder how many have walked in my shoes with you and how many people will follow in my foot steps with you

Anyways im sure you don't care and dont want to hear all that. Well I guess we have all spoken. Thank for the dent and scratch in my car!
I guess I will have a (gift from you) a dent that keeps on giving RUST! I will have that as a reminder how you dented and told me to get lost! THANKS AGAIN. Well, I did not realize that it would be this difficult to even be able to deal with my problem. On Tue April 21st, 2009. I received a phone call from JOHN a Tech with Medina Sears auto center. He had informed me that he had noted all the damage on my car on a form

and asked me to look it as I talked to him. So I did!

He said he had walked around the car and noted all the damage on the car on this form. Well he was correct the damage he caused was noted on this forum. I was shocked? So I asked him what does L R SIDE HIT PTS MEAN? He explained that there was a dent and a large scratch on the drivers rear side of the car. So I ask John how come he did not annotate on this form the right rear bumper contained major major scratched from where i backed into a brick wall and how come he did not put down that the tail light was cracked and missing red parts where you can see the silver coming Thur and how come he did not put that there is spider cracked and major cracks in the windshield I mean the windshield is majorly all cracked up!

THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND THE CAR! MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR,
MY PROBLEM THAT I HAVE WITH ALL THIS WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY. He said he did not notice that. I asked him if i can talk to his manager? He put me on hold! Then after a few min. He came back and said the manger will not talk to me

over the phone, with out being able to see the car!

This matter has caused great hardship for my family we are making car and insurance payments on a car we don't have. My husband is disabled and it is difficult getting to doctor appointments, as well as other day to day tasks.So I said I work till 6:00pm will you manger be there at 7:00pm. He said no, I said I work till 6:00 pm every night this week so how are we going to do this. And then I was put on hold and then disconnected! I called the middleburg store to see if they can contact his boss. Whom I have not heard back from. And it does not look like I will!

This is very immature and unprofessional behavior but you are going to have to give me someone to handle this problem! The have dented, scratch, and messed up my front end alignment that sears did in jan/2009 AND IT HAS TURNED INTO A NIGHT MARE. I FEEL LIKE I AM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL. SALES CHECK # 021700434043 MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

Thank you for your recent correspondence regarding your experience with our Medina, OH auto center. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. We apologize for the inconvenience you have encountered with your vehicle after having your tires put on. We have forwarded your message to the Auto Center Manager. They will contact you within two (2) business days.

Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you North Court street, Medina Ohio, 44256 Sears Automotive Center. I purchased 4 tires and I had them installed. Your Service Techs were very nice and helpful. However When I got my car back It was parked between 2 cars so I could not really look at the tires. So when I got home, I looked at my tires, and the whole back side of my car (drivers side) had been majorly dented and scratched all up! Well im sure you can understand my frustration. I think the worst part was that they did not tell me about it. They just acted like well we wont say nothing, and hopefully he wont notice till later! Thats more frustrating than anything. And what is really frustrating is that im loyal to sears. And now this...can you please investigate this and get back with me. Someone has to take responsibility of this situation....

HUGE SCRATCH AND DENT THAT WILL RUST AND ROT. SO THOSE TIRES THAT I PAID 500.00 FOR WILL NOW HAVE COST ME OVER 1500.00 AND PLUS A RENTAL CAR FOR 4 DAYS

On July 11th 2009 I went online to look for new tire for my car. I contacted Sears and chatted online with one of their rep. by the name of Jodi K. The rep. was helpful and quoted me a price located the tires for me and gave me a reservation number(09556048)and said I would need that when i got to the store.I asked what time the service center was open until and I was told 9pm. I wentthe very same night I arrived at 7pm they could not find my reservation, then they proceeded to located "my said tires".

After 20 minutes I was then told the shop closed at 7pm and I would have to come back the following day.Upon arriving home that evening I called Sears customer service and spoke with a gentlemen by the name of Chris, who said that was unacceptable and they shuld have put the tires on that evening.I returned the next morning and spoke to the srevice mgr. about how displeased I was already from the night before, which he did not care one bit.

I left my car it took 2hrs to install the new tires. Since then my tire sensor light will not go off, I have tried repeadily to reset the guage. I have now learned that my tires have been mounted incorrectly, my wheels were rotated incorrectly, my tire sensors were either knocked off or damaged and two of my rims have been chewed up from the impactwrench they used.. I do not drive the car very much,today when this all came to light I tried contacting Sears, I asked to speak to the mgr.(they were unable to find him, but they would take a message) I never rec'd a call back.

I drove to the Sears service center which is 90 miles R.T. from my home. The mgr wasn't in, I was greeted by a fellow(YEA WHAT'S UP)Ryan and told him my story and that if I did not recieve a call back by 10am Fri. I was putting a dispute through on my cc!

Chrysler 300C to Sears Automotive Center for 2 front tires and an alignment. Was told that the alignment was done and the tires could not be done then. I was told that the tires could not be installed as I needed new lug nuts and Sears did not want to take the tires off to find out that the tires could not be put back on the car. As requested by Sears, I purchased new lug nuts and brought the car back to have the tires installed to find that the lug nut was hammered either chemicals or heat were used to get the lug nuts off and as a result of this my rim was damaged. The finish on the rim showed that either the heat or chemicals damaged the rim. Still no tires were installed and left with damage.

Went back to Sears with my husband about 4 days later and argued with the assistant manager Willie who insisted that his technician would not do this.. My husband and I showed him the damage to the lug nuts and the rim He took pictures and said he would let me know whether they Sears automotive would be taking care of this or taking the liability of the damage to the rim but would reimburse me for the lug nuts.

After not hearing from Kevin (mgr) I called Sears and he advised me that they would take care of the rim and the lug nuts and to e mail pictures of the damaged rim and they would order a rim for NOw 3 mmonths later many many phone calls sending e mails of the pictures of the rim and damamge to the lug nuts I am still waiting. I spoke to assistant manager who thought his manager Kevin was handling this. I asked Willie if he got my numerous messages and e mail and why he did not return my calls. He didn't have a valid reason so this was his resolution.

Willie from Sears automotive instructed me to fax the receipt for the lug nuts and a pricing quote for the rim On Saturday July 18, 2009 I faxed my paid receipt for the lug nuts and I got pricing of a new rim from Branhaven Chrysler as Sears was unable to get the rim from their supplier. I am stil waiting for some action. I was told by assistant mgr Willie that he would get back to me on Monday July 20, 2009. I called the store on Saturday July 25,2009 and left a msg for Willie as I still have heard nothing I also called the dealer to find out if Sears contacted them and had purchased the rim. The rim had not been purchased and I am still waiting for resolve.

Hoping you can help me and also for all my frustration and time and energy my tires should be discounted heavily for this awful experience. I will not do business with Sears once these tires are installed. Please help and advise me!

I have recently had one of the worst customer service experiences of my life with the Sears Auto Center in Hackensack, NJ. They also put me in danger by letting me leave the auto center with a damaged vehicle. I am not even sure where to start, so I will start at the beginning. I have been using Sears Auto for my tires for the last 4 years. So when I discovered I needed a new tire (06-30-09), I brought it to Sears as usual to have it replaced. The next week (07-07-09), I decided that I should replace my other 3 tires and have the car aligned and get an oil change before a road trip with my girlfriend that we were going to go on the following weekend.

When I picked my car up and left, the car was driving extremely weird and I thought it had to do with the new tires. I live in Brooklyn, NY and work in NJ so I was heading home. As I drove, I noticed the car was not driving well and making noise from the front suspension. The car was uncomfortable to drive, the steering wheel was not straight and the car would shake under braking. I figured they messed up the alignment, so I brought it back on (07-10-09) and after I had already called twice to say I was coming and that I didn't have too much time, the Sears Auto employee told me it would be 2 hours in a very rude way. After an hour, they called me and told me that I bent a control arm. I asked why they had let me drive out the first time without telling me. The employee made excuses and told me to contact the manager the following day.

Lets us say I did not make my road trip, which I do not even want to explain the trouble that caused. My experience dealing with the employees at this branch has been so bad I want nothing to do with it. They were rude, they often complained about helping costumers, they didn't explain what the charges were for. At one point, they left me standing in the service for 15 minutes while I was just trying to get the first tire balanced. So I am intending on emailing this to customer service, the highest executive I find at Sears and possibly Consumer Affairs and the Better Business Bureau.

My car is currently at my car dealership having repairs done that Sears either caused or at least failed to recognize while working on my car. But when I drove my car to Sears Auto that day for new tires, it was not driving bad and when I picked it up, it was driving worse than when I dropped it off. I also believe there may be ground for a lawsuit here due to the unsafe conditions that my car was returned to me. I do not know what Sears intends to do about this matter, but other than just losing me as customer, I will take my time to make sure as many people know about this as possible. I will be submitting my bill of repairs from my car dealership to Sears. Please let me know where to send it. Either refund the cost of the tires and alignment or pay the cost of the repairs to my damaged car.

This particular Saturday, 2nd Saturday in May 2009, I went into the Sears Automotive Department to purchase chrome rims for my Ford F-150. The sales person was very polite while I was looking for a set of rims. Once I located what I wanted, the sales person informed me that he had to take me to the warehouse and look for the rims. My wife and I walked a good 1/4 mile to the basement warehouse to view these rims. But there was a couple of these rims available. I informed the salesman that I wanted to order a full set of these particular rims and would pay for them now. Also, I wanted a new set of tires that was buy three and get the fourth one free.

Now, this is where it got crazy. The salesman said to me he could not sell me the rims or the tires until Monday because he was not sure the rims would fit and he had to call the headquarters that sold the rims and ensure it was okay. Remember, these are SUV/Light Truck Rims. So, I asked him if that price would be the same Monday as it was today, Saturday. He told me no, that was not going to happen because the sale was ending today, which was a lie. So, I was becoming very, very frustrated by now. My wife was livid and expressed this statement "I can not believe we are begging these people to take our money and they are refusing to allow us to buy their product." I asked the salesman again to make sure I understood him, "I can not buy these rims and tires today (cash)." And again he said to me that if I wanted the tires and rims I would have to come back Monday. My wife and I left and when we got home we called the customer service department and expressed our frustration concerning the incident at the automotive department.

This gentlemen put us on hold like five minutes and then hung up. This went on for approximately 30 minutes. Each time we called the customer service department, the same thing happen. Finally, after 11 attempts of calling, the rep informed us that shift change was going on, 4 pm. Okay, what now? Well, after being on hold this time for about 10 minutes, this woman come on line and tells us, "If you come in Monday, we'll order the rims and tires and if the manager give us the okay, we will give you the sale price." The sale went through Sunday.

As of today, I still don't have the rims or tires for my truck. We refused to go back to that store after this incident. The economic damage would be an additional $1200-1500 more than the product we wanted to purchase if we purchased the same product at another store or tire shop. I was totally humiliated at the way the salesperson responded to my request. I feel this was a personal attack on me because I am black and my spouse is not. That is not playing the race card, that is just the bottom line. There was no reason the same people could not sell me those items. I was not rude in any manner. My wife was not rude but very frustrated that in 2009, this type of activity still exists.

Sears sold and installed the incorrect size of tire on my vehicle. At the time, I questioned the size but was told it was the right size. They are the experts, so I thought. Since then I have had three valve stem failures, tried to use my lifetime balance and rotation twice, only to be told it would not take long. Two hours later, my car had not been touched while other cars that came in after mine without appointment were worked on first. I left both times without any explanation. I guess they already had my money, so I was pushed to the bottom of the list.

Today my wife was diving my car and a tire blew out. I went to change the tire with the spare, original correct size, but could not drive the car because it immediately made odd sounds. I called a mechanic who said do not drive the car because it is all wheel drive and it would damage the transmission. So I had the car towed by flatbed some 50+ miles to Sears to replace the tire because of the road hazard warranty that I have with Sears.

He also proceeded to tell me to replace my tire, I had to pay a prorated amount for the replacement tire, which had more than likely failed due to the faulty or cheap valve stems put on the rims

As I drove off the car now, I had a pull to the right which it didn't have before. Funny that after they had tried to sell me an alignment. Coincidence? Then I realized they had replaced the tire and rotated them incorrectly. They had put left side tires on the right side which you cannot do with radials for risk of a blow out. The actions of this Sears service center has put me and my family at risk with not a single care.

I purchased a set of tires a while back for a truck I don't use all of the time. One of the tires had separated. I went to see if I could get prorated on the same tire. All three others are good with plenty of tread. I was told there was nothing that can be done for me. The salesman (Abs) turned and walked away. I went to Costco and tire warehouse, both said they would have replaced it. Unfortunately, they were out of the size I needed. I am in customer relations myself and felt I was treated poorly. I do have a lengthy sales history with their store, and probably will not return! I did contact the store manager, but never received a response. Thought you should know!

I was purshing tires at sears I wanted a certain kind. that was remingtion sorry if spelled worng. well any way they said all they have is two I had told them that is all I need. Two of my tires were bad. Well anyway They refused to put them on my car. I could buy them but they refused to put them on. They had told it was becouse of the car being awd.

I have a 1999 subaru well they said it would damage something we said we did not care the car has alot of miles on it but I needed tires. But they refused to put tires on my car. It was not right. So we got the tires and had to get them put on myself. Which all we wanted was the tires put on. They had put just two on other car of ours that was awd not even a year ago so why not now??? makes no sense to me. I guess I thought it was kinda of rude of them to not put them on. They did not even look at the other tires. I don't know or understand why they would not put the tires on.

took a tire in for flat repair, flat was repaired, tire pressure monitoring system, had been damaged, sears replaced the part with the wrong part, contacted store manager joe, joe led me to belive that tire monitor would be removed and i would be refunded, frank the so called service manager refused to do any of this.

Now im stuck with a damaged tire and have to spend $ 200 0n a new tire as well as another $80 on a new monitor system

I had purchased a battery for my 1996 Maxima in March, 2006 from Sears Tire and Auto in Laguna Hills, CA. The battery has been a problem ever since. This morning, the car would not start again! I had AAA come out to jump it. The tech told me the battery was bad and leaking acid and that I should take it back to Sears and get a replacement.

I get to Sears and was told by their tech, that nothing was wrong with the battery and that it was just condensation and not acid. I asked if the battery was still under warranty and they told me yes it was, but the replacement part of the warranty ran out 5 weeks ago. They said that they could give me a new battery prorated, but they weren't sure that the battery was bad as it was holding a charge. Then they said that they could change out the battery for $50 but there would be no warranty associated with that new battery. I told them that was not fair and not right.

Wes,the store manager, did not care. I told him to put my battery back in my car and I would have to go elsewhere. I had AAA come out and give me a new battery. (the have a new battery service program) It comes with a 6 year warranty and they come to my house if I have a problem. Also, the AAA tech showed me that Sears had actually sold me the wrong type battery for my car. My car is a 6 cylinder and I had a battery from Sears for a 4 cylinder. And to top it off the AAA tech showed me that the Sears battery only had 9% life left to it.

Biggest complaint- Associate opened a credit card and I received it in the mail with my maiden name not given so it was done after the fact. I turned it down and still it was done. As well as adding a warranty that I did not okay, which I caught before he got to ring it through. I went in for 4 new tires after being inspected. I chose sears because of an AD for 1 free tire w/ the purchase of 4. When I asked about the deal in the AD. The associate looked it up in the computer as if he was unsure of the ad. He said that the tire offered in the AD was more than what he was suggesting. I okayed the passenger tires in place of my performance tires because they were also not in stock. He also told me passenger tires are better for the rainy weather. Performance were made to speed and turn at the same time.! ?

I asked what mileage my original Honda tires should have lasted. The answer 70,000. I was at 43,000! He told me after measuring the tread again (because he was not too convincing the first time when he said I COULD use new tires) You are at ##### and will not pass the ny state soon after. So I agreed to have them done @ 570. I aked for any other deals and was told he could not do anything about the Labor. Tires could be 10% off if I wanted to shop area shops. I told him that Mavis offered free alignment because I received an ad from them as well.

My car needed it so I was having that done also. He said that had to be charged. He also said that mavis did his tires and they BROKE OFF that they are HORRIBLE DONT GO THERE He answered questions with answers of questions that were not being asked. I asked for a breakdown he turned the screen to me and I saw that he was charging @$50 to have a short limited warranty with roadside assistance, which I already have through HONDA. He questioned if it covered ABC like theirs did when I said I don't want the coverage I have it. I said NO again Thanks. Entering the show room (i came in through garage) I saw HUGE signs about the 1 free w/ 4 tire sale! I asked again, none of those tires will fit my car? I was told not in stock, you'll wait 5 days. I said that is okay. He said well they are all way more expensive.

Okay, maybe he did give good tires. Came back to pay and had to ask about opening an account credit card to save 10% over $50. my mom saved last week. She was with me. First he said you can have 6 months no finance charge or save 10%. I again asked what about 10 %. He said yeah or no finance charge for 6 months. I said I'll take the 10%. He took all of my info and then said, no you can only save $10. I said, Forget it, I' ll pay from my account. After all that I still received a credit card from him. I called up found out he issued it and cancelled it. He checked no on returning the tires, when he never asked. Since they were way under due it should have been asked. My dad had his tire change bill and was not charged for labor. He called and asked if they charged for labor answer NO. He asked why the charge on my bill. answer no way to put alignment on but to label it as labor.

I rencently bought four tires from Sears on 03/12/09 and I payed a total of $720.77 . I had to return to Sears on 03/21/09 because the tire from the left side began to make a horrible noise when I would stop or make a left/right turn. After my vehicle was inspected by Sears, they indicated that the ball joints from the front left and front right were extremely damaged. They gave me an estimate of about $650.00. I asked them why they did not indicate that the ball joints were damaged when they first placed and aligned the tires on my vehicle. They apologized for not letting me know ahead of time of the problem, but advised me that the problem with the ball joints was not their fault.

I accepted to have theleft side of my vehicle fixed because I only had enough money to fix one side. I figured that the total price should only be half of the original estimate of $650.00 which would be $325.00. The manager then told me the full price would be $405.00, which was way over the initial estimate. I had to accept and pay $405.00 because during that time I did not have a second alternative. On 03/25/09, I found a place that agreed to fix my right side of the vehicle (it should be noted that the problems and the labor needed to complete the right side of the vehicle were the same as the left ). I payed a total of $150.00 to fix the ball joints on my right side. Im explaining my story because Im hoping to receive some type of help because I feel that I was a victim of abuse from Sears.

SEARS charged me $255.00 more than what my mechanic charged me to do the same type of labor and job.

I had a flat tire. One of 4 that I purchased at Sears Automotive in 2006. I changed the tire myself and went to the Sears Automotive where I purchased the tires. I walked in the store, there were no other customers. When asked how long the service would take to fix the flat and put the spare back,John checked out in the garage. He said no one was ahead of me and they would bring the car right in. It would be less than an hour.

It was now 4:30pm. I though fine, I'll shop and come back. I came back at 5:25 only to find they hadn't even started on the repair. After another hour of waiting, and several just 5 more minutes, I went back into the garage myself to see what was going on. Two guys were leaning on my car, and a third was talking to them. I asked what was going on, they all looked at me, said nothing and then 2 of them walked away. The one left said he didn't know how to put the spare back in the car. Frustrated, I told them to throw it in the back and I would put it on when I got home. I never got an apology or explaination from the manager for the delay.

No real consequences. Just frustration on my part, and very poor customer service on theirs. If they had just been honest with me, I would have been much happier. Not a big Sears fan right now.

My wife is always careful about locking her car doors. She took her car to Sears for new tires, and when she went to pick up her car, the doors were unlocked and the GPS she keeps in the glove compartment was stolen.

I gave permission for someone to use my Honda Accord when I was out of town. He had a flat. After mounting the small, spare tire, he drove it into the Sears Tire area to get the flat tire fixed. He was told that there was sidewall damage and they would not fix it, but could only sell him a new tire, which they did. When I came back from out of town, I had the tire checked at a large tire store. They found nothing wrong with it and suggested that a leaking tire stem could cause the problem. The sidewall was merely scruffed up.

I took the tire back to the Sears Tire Store Manager, in this case, the same Larry. He told me that the scruff marks on the sidewall were enough such that they would not repair it. I asked why they did not give the driver the option of just filling it with air so he could at least get home as well as the option of a new tire. Buyer beware with Sears Tire stores. It is amazing how many complaints against Sears can be found on the Internet.

It turns out that the tire was under warranty with another tire store and if he had driven it home, I could have gotten it fixed free. As it now stands, I am out almost $100.

i went to the sears auto repair with a tire that was leaking air. i was informed that the tire could not be fixed because it was in the side wall of the tire. the next day i took it to a tire repair place and it was not in the side wall, it was in the middle and they fixed it with no problem.

none i just thought someone should be informed so that people know not to trust this place!

In April of 2007 took my Chevy Silverado HD in to get new tires put on it, they notified me that I needed an alignment, to which I agreed to have them do, about 8 months later I developed a vibration in my truck and noticed my tires where wearing very badly, so I called Sears and told them about my issue and they told me to bring it to them and they would take care of it, so I did. It wasn't in their auto center 5 minutes and they came to me and stated that they knew what the problem was, they had said they put the wrong tires on my truck, at that time I didn't understand exactly what that meant, but they said they would take care of it, they said that wasn't the only thing that was wrong, my wheel bearing was out, so I asked the mechanic there if the wrong tires could have been the cause, and he said "possibly", they had me pick out new tires and continued to add things up and told me the whole time they would take care of this, they spoke to the manager and came back out and told me it was going to cost $1,200.00 extra to correct this problem, I said no.

I went home contacted the corporate office and told them my issue, they said they would take care of it, in the mean time I started to investigate what they had meant by the wrong tire and what they had done was put the wrong load ratio on my truck, which was in violation to the law, it was a safety hazard, so as Sears continued to drag their feet I had to get my truck repaired, which cost me $1,100.00, because I used it for work, and at this time all I asked them for was a refund for my repairs and time spent trying to get information for them which came out to $2,500. So here it is almost 2 years later and they are still refusing to pay for anything, and don't feel like they are negligent, or even concerned that they put me in danger because of the safety hazard that they caused.

I took my 2007 Ford Explorer to Sears to have new tires put on. In the back of the vechile I had the rims still on the old tires that were to be put on Suv. Everything seemed okay when I picked up my Suv, but a couple of hours later (25-30 miles) the dash light came on stating tire default. I checked in my book and it stated tire pressure was the reason so when I got home I had my husband to check the pressure in the tires. I was shocked to find that all the tires had a different amount of air pressure in them. To add injury to insult,the following morning my front passenger side was flat.

I took the truck back to Sear telling them about the tire and was informed by a service guy that I would have to pay $30 to fix a tire. I thought about all the money I gave them freely with no problems to get the tires and I left. My husband called and ended up taking the truck back, they claimed there was something wrong with the rim but my husband took a picture of the tire that they took off and refused for them to put it back on. Since his last time, I taken it back again and they claimed that they took all the tires off and dipped them to see if they were okay....my passenger tire still goes flat everyday and I have to check all the time to make sure it's okay to drive.

It has taken alot of gas money (we live 45 miles from Sears), time from one of my class (I skipped to make sure the tires were okay), I left work early to get the tire look at, and emotional stress I worry that the tire will mess up the rims and that more will become wrong which means more money.

I went to buy tires today based on a sale circular in yesterdays paper pricing a Goodyear Assurance Tri-ple P205/TR15 at 114.99 per tire, buy three get one free plus $25 rebate coupon. I went to the store based on this ad, noting the adsaid prices vary by size nd knowing I needed a slightly smaller size figuring my cost should be no more than the 114.99. to my surpirse teh store employee was not aware of the pricing; at first he said he did not have the circular and stated the price was 146.99 per tire, after some insistence I got him to locate a circular, and it indeed had the 114.99 price. He then told me that that price was for that size only and that there was no reduced price on the smaller size I needed.

After some back and forth in the interest of time ihad no choice but to pay that price, having to ready the car that day for a trip (tires were a gift for my son and his girlfriend's car). I do feel that I am a victum of a misleading ad and a classic bait and switch effort-- I have been a SEARS client forever and now feel that SEARS is in the business of duping its customers with come ons--i had been planning to purchase my new kithchen thru SEARS but now have doubts about their pricing policies. Ibeleive I am owed the differnce i nprice or at least a plausible expalnation-- I look forward to your response before I take this complaint elsewhere.

$96 dollars plus tax and loss of faith in SEARS integrity

I took my 2004 Nissan Quest to Sears Auto Center at 8:45 Monday January 12, 2009 for an oil change and tire rotation. On Tuesday I began to experience a slight clunking in the right front wheel area upon slow deceleration. On Wednesday the sound became more frequent. On Thursday at approximately 10:00am I had my car towed to Antelope Valley Nissan. The Service Adviser Tom asked me who did my brake job and I informed him I did not have a break job but a tire rotation.

He stated well, I am just happy to be able to have this conversation with you. He proceeded to inform me that the lug nuts on the front driver side of my vehicle had not been tightened and that the wheel was very near coming off the van. I contacted Jessie who was the stated as being the overall Service Manager. I informed him of the above situation. He offered to give me a free oil change. I do not feel that the manager understood the gravity of this technicians error. I have an 11-month old and a 5-year old who are daily passengers.

The thought of what could have happened because of poor workmanship horrifies me. I do not believe that the manager appropriately dealt with this issue nor did he sound overly concerned with the problem.

I sent my 27 year old daughter to sears with my car that she drives to get 4 new tires put on. There was nothing wrong with the car other than bald tires and it would shake a little at 65 miles per hour. The sales person insisted she needed an alignment done which she did not feel she needed but did it anyway. We paid $574.54 for an oil change, windshield wipers and four new tires. We have no complaints about the wipers or the oil change.

She brings the car home and we wake up to a flat tire. She fills it and drives to work. She comes out of work and she has 3 totally flat tires. We bring the car back and they tell us they didn't seal the tires and that now her rim is bent. We attempt to deal with the manager Robert (they refuse to give last names) but he would say he would be there and then leave just before we showed.

We attempted to file a complaint but Sears closed it without settling anything. They took it on themselves to just close it. I guess they got tired of us calling because every time we took the car in it came out with something else wrong. Now the back tire is flat again and the car shakes violently at 40 mph. I call Corportate and they tell me the same thing...the complaint is closed. I said it isn't closed because I am not satisfied about anything and I want to open a new complaint. They say I can't. Just like that...you can't.

So, the next step is the Better Business Bureau. You can bet I will never again purchase anything from Sears. I have always purchased my tires and appliances from them and have a credit card. That card will be closed and I will never purchase anything from Sears again. I realize that my one card will not break Sears but if enough people read the complaints perhaps they will stop shopping there too. I am appalled at the way they handled this situation. It is just amazing that they can do such lousy work on my car and get away with it.

My rim is bent. My tires go flat daily. I paid Sears $574.54 to do a terrible job on my car. I now have to pay another mechanic (who knows what he is doing) to fix my car so I will be out whatever that costs me as well.

Upon noticing that my front passenger side tire was extremely low, I took my car in to Sears for a possible flat tire repair. I waited approximately 10 minutes before anyone approached me and asked me if I needed help. The service employee who helped me followed me to the car to inspect the tire and agreed it was indeed flat. She wrote up the work order and told me it was about a 2 hour wait, but she would try to get my car in as soon as possible. At 4pm (2 1/2 hours after I had initially drove into the Sears Auto Center) I walked outside and noticed my car was still parked in the same spot I had left it. I asked one of the employees how much longer it would be, and was told my car was "next in line". Another 30 minutes went by before a second employee asked me my last name and went to check on the status of my car. At that point, she said my car would be ready in about 25 minutes.

At around 4:55pm I was told that the service technician checked the tire and found nothing wrong with it. When I spoke with him and mentioned my concern about how low the tire had been, he told me he had placed the tire in water and there was no evidence of a leak. He also said he added about 5 pounds of air to the tire. I then went to the register to check out and to purchase an air compressor. The person who helped me seemed in quite a hurry to leave (at this point it was 5pm, so I am assuming her shift was over), and when I tried to pay for the compressor with cash she asked me if I could just pay with a credit card instead because she didn't have a key to the cash box. When I said I preferred to pay with cash, she stated (in a somewhat irritated tone) that she would have to go find someone with the key to the cash box. She was gone for about 2-3 minutes, and when she returned with the key she noticed she only had a few dollars in the cash box.

Again she asked me if I could just pay with a credit card (she also mentioned that she was trying to "get out of here" and that it had "been a long day"). At this point I asked her to just return my money and I would purchase the compressor at another time or from another store. She went to hand me back my money, but then put it into the cash box and told me she would go find someone who had some change. I waited for another 3-4 minutes until she returned and was able to give me change. At this point I was extremely tired and frustrated (I had just spent almost 4 hours waiting for nothing...), so I left to go home.

Upon arriving home, I exited my car and went around to the front passenger's side, where I noticed the tire was still flat. I took out my new compressor and measured the tire pressure in the tire -- it read at about 10 PSI (it was hard to tell...I could barely get a read on the pressure gauge). I pulled out the receipt from Sears to look over any comments that had been made, and much to my dismay I noticed that the flat repair had been noted for the wrong tire. Instead of the work order indicating the FRONT passenger side tire (as I had shown the first employee who helped me), the order said it was the REAR passenger side tire.

When I tried calling the auto center, the phone rang for about 1 minute before I finally hung up. I tried calling again a few minutes later, but still no one answered, so I assumed that the auto center was closed. Now I must take time off of work on Monday to return for something that should have been done correctly (and definitely more quickly) the first time. Needless to say, this has been far from the "Fast, Expert Service" that Sears Auto Center claims is their goal. If it weren't for the Road Hazzard Warranty that I have with Sears (which I bought from them when I purchased my tires there a few years ago), I would take my car to another, more competent service station. Unfortunately, that would require more money out of my pocket, and during these times of financial hardship, that is not something I am willing to do.

On November 1 I purchased 4 Goodyear tires for 2007 Toyota Camry. The tires were installed that day without any mention of any problem from Sears staff. On January 8, 2009 the tire inflation warning light activated. I checked the tire pressures and found them to be correct. On January 9, 2009 I took the vehicle to the Toyota Service Center. Before any service was performed, I was told that the most likely cause for the light activation was due to damage to tire pressure sensor caused when the tires were replaced. I was told that this was not covered by warranty and that I should file a grievance with Sears if this was determined to be the case.

Well, this is what was determined. The right rear tire sensor was damaged. It cost $457.72 (sensor and labor) to correct the problem. Toyota gave me the damaged sensor. I then proceeded to the Sears Auto Center. I explained the situation to the manager, who did not give his name. He indicated that he would speak to a district manager (J. Ramesbottom].

The auto center manager returned from his office and he told me that neither he nor the district manager believed that the sensor was damaged by the sears auto mechanics. He indicated that the sensor was probably damaged by the Toyota mechanics. Obviously, although he did not state it, he was inferring that Sears would not be responsible for cost of replacing the sensor.

After having read all of the problems people have had with Sears Auto Centers, I wish I had found this information before I purchased the tires as I would have purchased them elsewhere. Needless to say, I do not plan to patronize Sears any further. Replace right rear tire pressure sensor damaged by Sears when tires were replaced at cost of $457.72.

Took '04 Taurus in for Struts (f/r and was told all were in stock) 4 tires (buy 3 get 4th free) and wiper blades. was told it would be ready in ~4 hours. went to mall etc. came back a few times to check on the progress and the vehicle was not being serviced on each occasion. Finally 7 hours later the car was finished with the exception of the rear struts as they were actually NOT in stock. Was also charged for the 4th tire but corrected that immediately on-site. Used the car the next day only to find out the back seatbelts were lodged inside the backseat. I have a child who needed to use those seatbelts. Additionally as I was driving, w/o my son my car started to fishtail around a slight curve pulled into gas station. checked air pressure. 2 front tires were at 15lbs, back right 10lbs and back left 20lbs. Tire specs on tires are 44lbs! and that's because they put on light truck tires NOT car tires that should be at 30lbs per manufactures specs.

I also heard a clunking noise in the front right and it was hitting potholes, etc. very hard. I called Sears Auto to advise them of these issues and was told when I bring it back in for the rear struts they will address it then because they had NO TIME that day. After giving it some thought, I called them back and indicated that I would be there in about 20 mins. as this was a safety issue and that I had ONLY a 1 1/2 hour window before I had to pick up my son from school. I got there and was told that John would be the tech that would correct the problems, but that he just went to lunch and I would have to wait until he was finished. OK watch me wait for JOHN to have his lunch...obviously I reiterated angrily that I had a 1 1/2 hour window so the manager decided to take the job.

That's when I learned that they had placed truck tires on my car and that the specs inside the door indicated that tire pressure should be at 30lbs. I was also informed that he did not redo a high speed balance and that he would have it done when I brought the car in for rear struts. Also, the clunking noise was a bolt that holds the strut on the car that was NOT tighened down. I got my car back within MY specified time. Oh yeah and the wiper blades? I asked for all season blades that cover the whole assembly. I got some michelen winter blades.

So I call the day the rear struts were to be in stock and was told YES they are in bring in your car. So I arrive at Sears Auto for the 3rd time and leave the keys was told 2 hours. was met inside the Sears store a 1/2 hour later by the same manager who dealt with me the 2nd visit who informed me that the struts were NOT actually in stock BUT they ordered them from a local company and they were on their way and it would be 2 hours starting NOW. OK 3 hours later I got my car back and left. MY CAR DRIVES LIKE A TANK!

I have contacted SEARS customer relations who indicated that the store should call me within 48 hours and should they not call I am to call C/R back and they will escalate it to the District level. WE WILL SEE. I'll let you all know soon. Should I not get resolution in this matter, I will perhaps ask for an attorney to assist me.

$1,267.51, 11 1/2 hours of MY TIME and off of work 4 1/2 hours of that time plus time spent with C/R thus far...and more time off work to come I'm sure.

January 2008 I purchased a set of tires for approx. $686.00 with a road hazard coverage. I took my car to Chrysler for service, and they found two nails in my read driver side tires. They put a patch in for me and advise me to take the car to Sears for a replacement. My brother took the car to Sears for me. A young male employee ordered a new tire for me. I was told to call back in five days. I recieved a call on Friday evening from the manager. He told me to bring the car in on Saturday. I took the car they said it would take two hours. After about four hours a young lady very rude and angry. She said no one told to go out an run over a nail. She said the road hazard insurance I had did not cover nails in tires. I felt that I was intimidated. Lied to and my privacy was invaded by others in the waiting area. This young woman had the workers to patch my tire and refused to give me a tire that was promised to me. I would like to have a new tire as promised.

I lost a lot of time that really didn't make any sense. I also have fear of a possible blown out tire.

On Friday, 9-19-2008 I ordered TWO Tires. I was told at that time by the man on the phone that I would have to put one half of the total price down to place the order. I paid $100 over the phone using my ATM Card. When I went to have them installed the salesman presented with an invoice of $200.43. I asked if my deposit would be applied to the $200.43. He said yes, your deposit will be applied to this total. I signed the work order and was then told my van would be ready in an hour.

2 hours go by and I finally ask why has my van been sitting on the rack unattended for 45 minutes? Somebody finally pulled it around. Then the cashier tells me that I have to pay the $200.43 in addition to my $100 deposit. I complained but got no response. They explained that they had done $70.00 front end alingment and had tacked on some extras. How does 2 tires at $79 each end up costing $300?

I did not budget $300 for only two tires. Had I known about the extra $100 I would have not ordered the tires at all. I had to borrow that extra $100 to make ends meet that month. I am very, very angry with SEARS and will NEVER shop at any SEARS ever again as a result of this. I can't recall ever being so angry. Clearly, I was mislead. I feel that this is very deceptive business practice. On top of all that my tail light fell off on the way home. That's gonna cost another $100!

I had to borrow that extra $100 to make ends meet that month. I contacted Sears with this same complaint. They offered ti have the Service Manager call me. I want the extra $100 refunded.

I got a tire change and wheel alignment at Sears. Their wheel alignment printout shows that the rear wheel alignment has actually gotten WORSE. I asked the store manager to explain why the tire was aligned this way. He refused to explain it to me over the phone. First he claimed that he did not have a copy of the printout. I offered to fax a copy of the printout. But then he refused, claiming I had to come in and was rude. I also noted that the technician left grease on my seat and on the carpet. He essentially called me a liar, by saying this was impossible.

Brought truck to sears tire center in Salem, could not get tires I wanted on truck. Was talked into spending more money on tires than the tires I picked out on line. Online ur was noted that tires were in stock, but not when I got there. Never told me how long it would b. Went to mall to shop for about an hour. Returned to auto center figureing truck would b done, it was not.

After another hour of waiting in the waiting room, somebody finally decided to put tires on my truck. Only after I noticed that there no technician even in the garage area. No work is being done on any vehical in garage, and one person has been waiting at least five hours now. Now three and half hours later, I am still waiting. There should not b this long of a wait, and should b able to buy the tires that u want. If this is kind of service that is to be accepted, I will take my buisness elswhere.

I recently purchased a set of Bridgestone Tires for my truck from Sears. The Sears tire shop told me that I should replace a couple of the steering rods/links because they were loose. I have my truck serviced regularly at the GMC dealership. I know that the truck had been checked by them and had no problems with the steering mechanism. I challenged the Sears employee about his claim. After some discussion he admitted that the rods and links were within specifications and that the trucks alignment was with in specifications.

It had been twenty years since I last bought tires from Sears. I stopped buying from them because when the car was in for tire rotation the Sears employee told my wife that the car needed new brakes and was dangerous to drive. The fact is that I had new brakes put on the car just a few months earlier. It appears to me that Sears is more interested in selling things you don't need, rather than providing competent service.

I took my Lexus in to have all 4 tires replaced. They charged me for the road hazard plus agreement without asking me. Two days later the back tire went flat while I was on my way to work. When I looked at the paperwork there was no phone number to contact the folks to use the agreement. I was about 10 miles from the store and the store was not opened. I left the car with my husband and took my other car to work. Got to work- started searching online for contact information to call and could not find any. Searches send you to the Sears website that has no contact info for it and also results in a lot of sites with complaints. It's almost 7am, my husband is out in the rain trying to get the tire fixed enough to get it back to the store. And I'm upset. Why charge for a service and not even put the phone number on it in case you need it?? What kind of customer service is that.

Still waiting to see how it works out - good possibility it may have done some damage to the car. Waiting to see if they are going to come up with some bogus excuse and extras charges for this.

The next morning (Monday, Nov 24, 2008)
found left rear tire FLAT before taking off for work. Called Marc and was told unapologetically (as any other rep I ended up talking to) to bring the car in for a fix. Waited another ~45 min to get a quote of $19 for flat time repair. After hear me explain the situation, Marc flatly said they have to charge but will "got to the bottom of this". The estimated the wait is about an hour and took my cell phone. I did not get a call after two hours.

When I checked back, the car was parked outside and Marc was no where to be found. I waited for another 20 minutes and Darrien tried to "help" me by collecting the $19 repair. I asked for an explanation of "the bottom of the problem" and was told "the wheel weight caused the leak and now it is fixed". This is obviously a defect in their workmanship so I refused to pay and asked to speak to a manager (Don). The manage did not bother to speak with me (or even look at me for that matter) but did authorize Darrien not to apply the charge. Of course that was after another 20 minutes delay.

Actually this reminds me of Spring 2008 when I changed from snow tires to summer tires at the same Sears Auto Center. The next day I got a flat tire that was be beyond repair (ie not a nail). I ended up discarding all four tires as there were not a lot of tire life left on them. At that time I was only disappointed that Sears reps did not advise me against putting those old tires on. Now I wonder if 1) they caused the tire damage as I remember they complained about how hard it was to install my tires to justify their high installation cost; 2) they did not advise new tires because they did not have the kind of tires that fit my car (I ended up getting new ones at Pepboys).

I stopped at a local Sears Auto Center to request a quote on a 2 front struts replacement , the associate gave me a quote for the parts for 89.99 each and told me that in order to take advantage of the half price installation I should order the struts , but that he recommend a set of struts of better quality and performance for my particular vehicle ( A Saturn VUE ) those struts Monroe reflex were more expensive , about 140.00 each but they could order them and as soon they have them I could take the car for their replacement.

After I decided to go for the better quality and order them , I waited for about a week and did not received a call back from Sears, I called them and they told me they have the struts ready, On Sunday the 15 of November I took the car to Sears auto center .

After they started to work on the vehicle on Sunday I was told that they received a wrong part and they have to order them again and it would take 2 to 3 business day to have it . Since the car have some parts removed to facilitate the labor I told them they could keep the car until the new parts arrived . Monday,Tuesday, Wednesday I did not receive any calls , so I decide to make the call and asked for the status of the repair , the associate told me that they received a wrong part again and monroe does not make those particular struts for that car and model anymore so they have to replace them with a sensa track type of strut , the very first struts they quote me for 89.99 , except this time were 99.99 each ,

I asked if they will ordered the from a different vendor and that cause the change in price , he told me that he does not know how much they pay for these struts but the computer have them at that price and probably the previous quote it was due to a special sale , being somehow frustrated for not having my car for several days and depend on my wife to take back and forward to work I told them to go ahead and order those and installed them. The associate told me that as soon as the parts arrive they will work on them , I called back on Friday the 21th of November around and they not have them yet , today Friday at 8-30 PM still waiting for a call , a solution , and reasonable explanation and apology at least ..... still waiting.

I purched 4 tires with the additional road hazard plus warranty in 5/10/2006. One year later my right rear tire cracked on the side band. The warranty covered the tire and I received a new time. One year late, another tire had the same problem. The tire became deformed an rippe in the inner side.

I took the tire on 11/21/08 expecting that the warranty would cover the defect and to my surprise the new owner/manager who started this year gave me as an excuse that the front left tire was not balanced and that was the reason the tire deformed and teared and wanted to charge me $200 to replace the tire. I was amazed. They actually had me waiting almost 3 hours to tell me this. They showed me the alignment check score and it actually had the same score after they aligned the tires when I purchased them. I was ignored for a while until I lost my patienced and told them that would complain and when I asked for the inspection report with the alignment score the manager refused to give them to me. He defenitely has something to hide because he knows he is doing wrong in not giving me the warranty.

I had 2 tires tear on my and the car does not even pool to neither side, so the alignment being off a couple of decimals would not cause more than a little ware on the thread not tear nor deform. The manager knows it that is why he would not give me the alignment results. Please contact me and advice me what to do.

I went to Walmart and purchase a tire with the warranty. I have bought tires there before and never had problems with their waranty. Cost me $100 for the tire.

I went to SEARS to have 4 tires replace on my Nissan XTerra (tires model hard to find).Before anything else I ask Mr.P if balance and rotation are included.He said:yes they are included. I drowe the car 3000 miles and went to SEARS shop for services.Guess what? They charge me.......a lot of money for rotations and balance.

I never been so dissapointed about SEARS like I was then.

On Monday, July 7, 2008, I took my car to Sears Auto for battery service as I was having a starting up problem. I arrived there about 5:00 pm. An employee informed me that the problem may not necessarily be the battery and he had to to make a diagnostic test before taking any action. I have been asked, and paid $12.99, for such an initial test with an understanding that it could be used towards the cost should I decided to have the work done by Sears. I wanted to go somewhere else, but I was unable to start my car. The employee told me that the shop would help only if I made an advance payment (He gave me a figure which I forgot, but was higher than $12.99).

I realized that I had no option but to have the work done there. After he was paid $12.99,the employee came back and informed me that everything was fine with the car except the battery. With his assistance, the best battery was chosen but the work took far longer time than what I was initially told. I was the last one to leave the shop at about 10:30 pm. But immediately after I drove for two minutes, my car was covered by smoke that came out of the hood. I stopped on a dangerous highway and discovered that all the anti-freeze has gone.

Luckily, I have one in my car, filled it and drove. Again afer a few minutes' drive I was faced with the same problem. This time I stopped by a gas station and asked for help and one of the customers came to assist me. As he was a mechanic, it did not take him a minute to find out the problem. He told me that whoever changed the battery had damaged the radiator near it. He put a temporary tape around the damaged part of the radiator so that I could get home. He advised me to drive slowly and carefully and also to go back to the garage that changed the battery and ask to freely repair the radiator. I got home by 3:30 am and had a few hours sleep. I cancelled my work and waited until Sears Auto Shop was opened. I went with the tape still around the radiator and did exactly what that Samaritan mechanic told me to do.

I talked to the manager who denied that his employee did not make any diagnostic test and that he was not even a mechanic to do that. He told me that the radiator repair would cost me over $400 and needs changing the entire radiator.

Upon my request, he gave me a wrong telephone number of the Sears Auto headquarters. Eventually, I found it myself and when I contacted I was told that someone would contact me within 48 hours, and actually nobody did. I contacted them again and upon their request I wrote a detailed letter explaining what had happened. The letter, sent via certified mail return, was actually sent back, informing me to fax it to the local shop. Again, as I was given a wrong fax number, I hand delivered it to the shop.

Sears took no action for days until I contacted them again. I was eventually told that they had contacted the local district office which had informed them that the radiator was already damaged when it came to the shop and had a tape around it and that SEARS was not responsible for the damage.

I am planning to take action as I have evidence from my mechanic that the radiator did not have any fault before the change of the battery and is encouraging me to sue.