Sears Tire & Auto Centers

I had my car aligned at Sears in Anderson, SC. I never noticed any steering problems prior to the alignment. As I'm leaving, the steering wheel seemed tighter and there was what I describe as a slight, occasional resistance in the front end when turning. Not always, but I picked up on it a couple of times so I took it back. They lifted it and showed me that the rack and pinion was leaking on both sides and said that was the cause of it and it would cost $400 to replace the rack and pinion. They didn't tell me the day it was aligned that it was leaking. Why not? It's suspicious that began after the alignment, so I did some research and found this: **. Coincidence?

I bought new tires from Sears. I got the rotated a few months later and they cross threaded about 3 bolts on every wheel. After complaining to corporate, I got a call saying they will fix it. Keep in mind this is the truck I use to work, I drive for a hot shot company. I brought it in and in the rear wheel when they tried to fix it, they broke the seal. The next day, I drove 150 miles away to pick up a load and looked at the back wheel and there was gear oil coming out of it. I brought it back the next day and they said they replaced the seal. The next day, I was driving and the back wheel had smoke coming from it. I thought this was going to go on fire.

Once again, I brought it back. When I was there the second time, I saw the guy with a grinder to my truck. For about 2 hours, I called my regular mechanic and asked why he would be using a grinder. He had no idea. They said it was fixed and I went to go to pick up another load, got to the pick-up and there was gear oil pouring from the wheel. At this point, I had it towed to my guy and he looked at it and told they destroyed the rear end.

I was out of work for 4 weeks. Their insurance paid me but I lost so much money. Right now, I am struggling to pay bills; before they did this I was fine with money. Don't ever bring your vehicle to Sears. They really screwed me. I can't wait until they go out of business.

On January 10, 2012, I took my Toyota hybrid in for a simple oil change. I called prior to bringing my car in to ask if there would be a problem. I was assured that there wouldn't be a problem. During the oil change, I was called and asked if I would top the fluids for a certain price. I asked which fluid needed to be topped, since I never knew the car to have a problem. I was told the radiator reserve. Since I had the radiator fluid at home, I opted not to have the radiator fluid topped, but did ask if there was a problem. I was assured no problems.

On February 1, 2012, I noticed oil in my parking stall at school. I didn't know where the oil came from since others may park in the stall after I leave.

February 2, 2012, I could smell a burning smell, but didn't realize that it was possibly coming from my car. I looked around and didn't see any smoke. When I returned home, I parked on the driveway, since I would be going out later. I left and later parked in the garage, that's when I saw the oil all on the driveway and going down towards the road. I reversed my car out of my garage and saw the oil on the garage floor. I took the car back to Sears to check the oil since they were the last to touch the car.

The Sears mechanics Lance, Merle, and Micah all looked under the hood and could see the oil all over in the engine. When the car was raised, it was found that the original Toyota filter was still on the car, but it had been damaged and there was a hole in it and there was no oil in the engine. Merle also found an old radiator leak directly across from the Toyota oil filter.

Apparently when the car went in for an oil change on January 10, 2012 the original Toyota oil filter wasn't changed although it was included in the service for an oil change. In addition, even though I was asked about topping the radiator reserve fluid, Sears didn't bother to tell me about the leak in the radiator which had leaked to the underside of the car. You couldn't miss the leak, the residue was pink in color.

Since it was the evening of February 2, no managers were on duty. The oil filter was removed and the oil replaced. The person on duty, which was in charge during the evening didn't follow protocol, print the form or had me sign. After the oil change was completed, I was told I could leave, but I told him, I wanted what happened documented. He let out a heavy sigh and reluctantly printed it. He said he would write down what happened and wanted me to sign a blank service form. I didn't want to sign it, but I had no choice. I don't know what was written if anything was written at all. I have no copy for my records.

February 3, 2012, I was called by Kin at about 10AM. He said, there was a problem and what would I like to do about this. My feeling about this is, if Sears was forthcoming with information and wanted to resolve this amicably, they would have from their side suggested what needed to be done. I felt Sears tried to take advantage of my being female and possibly not knowing what needed to be done for my car. I requested that my car engine be completely checked out by Toyota, my engine cleaned and any hoses that couldn't be cleaned to be replaced with genuine Toyota parts. Manager Kin didn't call Toyota right away to schedule the appointment, nor did he call to make the arrangements for Enterprise Rental since there were no loaners available. He was more interested in the jobs which came in on February 3, 2012. I called Toyota to schedule the appointment. Because Kin did not follow through and was more interested in the current jobs coming in to Sears that morning, I chose to have no work completed by Sears. Kin showed me that the problem Sears created wasn't a priority for him as a manager, which translated into my problem with my car was not his priority. It would have taken Kin less than 10 minutes to schedule the appointments, but he didn't bother to call until I decided to wait in the waiting room or called myself.

The solution requested was to clean my garage, driveway and parking stall, but was denied. I was told that Sears feels that an individual learns by correcting their own mistakes. So, the technician who botched the oil change would be sent to my house and work to clean the area. When asked if the technician knew about what was going on, Kin replied that Sears will not tell the individual for fear of retaliation against Sears or their customers. Yet this is the person they want to send to my house and work to clean up all the oil. If Sears worries about retaliation, why so little thought about sending this individual to my work and house? Apparently, retaliation against me isn't an issue for Sears. So, I will ask for a company to come and power wash the areas. I surely don't want the bad technician's friends coming to my home or place of work.

Poor handing of a big problem. My car was driven 14,000 miles before I knew what had happened. Kin said he could lose his job over what happened, that the technician could lose his job as well. I replied, do I care? I could have lost my life because of the problem Sears caused. What a poor comment. The other technicians have told me, this isn't the first time this other technician has done an oil change like this.

I bought 4 new tires a month ago from Sears in Burlington, MA. I did not buy the extra insurance. Usually the new tires, done correctly, last a long time. Not even 2 full days, one tire is low, now the car is in CT. I sent my son to Milford Sears Auto and Tire. They charged us $20 to fix the new tire. They said there is a nail in it, then I found out that wasn't true. Then not a week goes by, the tire is low again. I called them, and told me I have to buy insurance on all 4 tires, I'm told. There's the money already spent back on the one free tire promotion I was offered. Believe me, the hassle, time, and gas spent on 3 trips, is not worth it. They told my son we don't have the insurance, then they find it in the system. They replaced the tire this time. Tell me I now have to buy more insurance, because it went out the window with the defective tire, that I'm sure must have been warrantied by Bridgestone, so they have me, have to buy again, then he pulls out of their lot, drives a few miles, and has to go back because of a thumping sound.

The pressure unevenly dispersed in the 4 tires, and something about the sticker on the tire making noise. I had to ask for a manager, and talk on my son's cell with him to get any satisfaction. He took it back in, and did something. We're not sure what, and its been okay for about an hour now. Do I think it will end here? Absolutely not. We will never purchase tires, or have any work done at Sears again. Disgusting is all I can say. They have zero customer support.

I have been shopping at Sears since 1970s, for tires, batteries, appliances, etc., I never returned a thing. My car battery jump starts in two weeks. My son-in-law, a mechanic for BenzlBusch Mercedes Benz, jump started it me last Sunday, tested the battery, and said it's no good. It's only fourteen months old. I brought it to Paramus NJ Sears today.

I was not told that there was a charge for checking it. I was told the battery was fine. My left brake light was out. My son-in-law is getting me a socket to fix it. Sears checked it out, why, I dont know. They must have blown a fuse messing with it, because now, I have no brake lights. Of course, they offered to fix the brake lights, saying I need a new "brake light switch?"

The manager could not have been more rude! I told her I would never shop at Sears again for anything. They didn't seem to care. They held my key hostage, until I paid $19.95. Check out how much money I spent at Sears Paramus/Hackensack over the decades.

My mom went in to get a couple of small maintenance items done for our car. It turns out that Sears Auto Center told her that she had issues with the transmission and a few other things. They ended up charging her an extra $700.

The car just does not sound right. It sounds worse than when she brought it in. Plus once we brought in the car, you expect that the vehicle would be given back in the same shape once they did the repairs. Wrong! We received the car back with a portion of the dashboard broken. We asked about it and they said that we brought it in that way! On top of that, when my mom asked for the manager, she was told he was unavailable and to call or email. While she did do that, no one has responded to her complaints.

I went in there to talk to them and they simply came back with the line "we are not authorized to discuss this situation with you. The manager has stated that this issue was resolved and he is currently busy." Talk about avoiding a customer. I spoke with my mom to confirm that everything was resolved and she said that no one has responded to her, that she has called several times and they are simply avoiding the problem. This has gone on for months. Unbelievable! Never go to Sears Auto, a terrible company.

I went in for a rear brake job because I knew that I needed my brake shoes replaced and possibly a drum. Originally, I was quoted $237.00 and change so I thought that was kind of excessive but I needed them done ASAP. Sears was my last resort considering it was Sunday and I was at work, Sears is right across the street from my place of employment. I then agreed to have the work done.

After the work was completed, my total bill came out to $307.00 and change. I was like what! I was told by the advisor that she had forgotten to add the labor charge of $70.00 and they also have a $20.00 maintenance fee. Not only that they had a 50% mark up on the brake drum they replaced. After returning home, I hopped online and searched different auto parts stores for a rear brake drum replacement and they range anywhere from $60 to $65 tops for my vehicle. Sears charged me $130.00 for my replacement.

My brake pedal felt spongy after the work was completed. I have automotive experience and most shops and service centers will have a 30% markup on replacement parts. I got ripped by Sears Auto and this will be the last time I ever do business with them!

Very bad experience with the Waco, TX Sears auto center this past Saturday. Went in for a brake job (which took much longer than quoted) and when I left my car had developed new symptoms and sounds that did not exist before. I took it back immediately and they said that I now needed a new wheel bearing and were very condescending to me. I left unhappy and wasn't even able to get the car home safely. When I called them from the side of the road, the guy on the phone asked, "So what do you want us to do about it?" I was left on hold and left to get myself home. A much better and honest mechanic looked at it today (Monday).

Nothing wrong with my wheel bearings but the lug nuts were so loose that they could be removed with two fingers. I had a 25 mile trip home on the interstate and it is only God's grace that it didn't come off at a high speed. This same exact thing happened to another woman in my office with the same Sears auto center. This is shady business practice and they seem to be preying on women customers. It will be a cold day in a famous after life before Sears gets any of my money again and I will be sure that every one knows of their business practices.

I purchased tires for my car 3 years ago and with that purchase came a Warranty, so they claimed. I called to see about the warranty because my tires are bald and need replaced. Sears said that they were still under warranty and to bring my car in to have an inspection. I had just had my car in to have the tires rotated 2 weeks prior to this phone call and nothing was said about the condition of the tires or anything for that matter.

So, I brought my car to Sears for the "Inspection" and was told that they would not honor my warranty due to the uneven wear on my tires and even if they were not worn that way, that they did not carry that brand of tire anymore so they would not be able to replace them anyway! The salesmen if that's what you would like to call him, did everything he could to keep me from getting my warranty. Every question that was asked was shot down with some phoney excuse!

He also told us that the tires were under-inflated and when we asked how much they should have in them he replied 30lbs and we replied that's funny because they have 32lbs in them now! He even tried to say he couldn't find my information in the computer with out a correct phone number but looking on the computer the whole time was all the information he needed. He was trying to keep us from seeing the information on the screen but my daughter made him show us. With that, we saw that he kept typing in the totally wrong phone number on purpose.

Not sure what his problem was but we (me, my husband and our daughter) have done a lot of business with Sears and will never use them again! No wonder they are going out of business! That kind of service should not be tolerated and the way I was treated made me feel like I didn't know what I was talking about. Little did he know the daughter I had with me works on cars at a high end auto body shop and we know what we are talking about. He was trying to take advantage of us maybe because we were women!

I did an oil change in mid December. Oil pressure light came on January 4th. I checked the level of my oil and I am almost completely out of oil. I called Sears that I received my oil change and they instructed me to stop in so they could take a look at the vehicle. They inspected the vehicle and concluded the oil leak was coming from the head gasket and had nothing to do with any of the work they performed.

They brought me into the bay where my vehicle was lifted and showed me where the oil leak was coming from. The leak was coming from the exact location of the filter, nowhere near the head gasket. I asked the common: "Did you check for the previous filter gasket to make sure it wasn't stuck on?", "Did you cross-thread the filter?", "Did you tighten the gasket too much?". All were replied with a no and that it had nothing to do with the filter or any of the work they performed.. Those all came from Rob **.

I had two certified mechanics looked over my vehicle. Both verified it had nothing to do with the head gasket, nowhere near the head gasket. The problem was too much torque on the filter which blew the oil cooler, therefore, causing a major oil leak and repair. Now, because of the lack of oil lost in that three weeks of driving, I may have caused some serious damage to my engine.

At this time it is not yet confirmed as the oil cooler has not been replaced. What do your mechanics feel when they made a correct assessment to my problem which they tried covering up? If they do not know anything about head gaskets and apparently now a basic oil change.

After much research on tire prices, I brought my car to Sears in Henrietta NY for an inspection & front tires. The date was 12/3/11 at a few min.after 9. I knew for a fact that I needed front tires in order to pass inspection. Not only had 2 other garages told me but, the right front strut is broken and the tire is worn on the outer edge almost to the belts! I was 3 days late getting my car inspected because I am disabled and knowing that I needed tires, I had to wait for my check in order to afford them. After waiting 1 1/2 hours, my friend checked on the progress since I was anxious to begin choosing tires (not one on display had pricing info! ) He came back and said "the car is done"!

When I went up to pay, I was told that the car passed inspection! I am not complaining that I saved $200 that day. I am very concerned that the inspection was done at all! According to the receipt, the car was done about 25 min after we brought it in. Despite the fact that I left my cell phone number and never left the waiting room area, we were left waiting over 1 hr after the car was done! I realize that a broken strut does not affect the inspection but you would think that a very visibly broken strut would be brought to my attention! When I returned home, I noticed on the receipt a web site for a customer service survey. I stated what I wrote here, & filled out my personal info because, it said if I did, I would receive a personal response w/in 48 hours. I don't know what time zone Sears is in but here in NY 48 hrs was over 22 days ago! I am still waiting! I purchased tires elsewhere on the way home. Was an inspection actually done? Just how safe is my car? Never will I use Sears Auto Center again!

I took my car into Sears for new tires (as I had a flat tire and was told by Firestone reps that I needed new tires) and they told me that it would take an hour and half - two hours max. It took about 4 hours to complete and I had to follow up multiple times to get them do anything. I never spoke to the same person twice.

I specifically asked them to make sure they put the spare back in its holding container beneath the trunk. They didn't put the spare back! But what they did is take all the contents of my glove compartment (presumably looking for a manual) and left all them on the front seat of the car! Also, the exterior of the car was inexplicably very dusty after the repair.

I took the car back to them later (as I have no more time that day) to have the spare remounted. They never apologized for not putting it back in the first place but they did say it would be done in 15 minutes. I came back 20 minutes later and the car was still on the lot. I had to speak to several people to get this addressed. It turns out they had lost my keys and it took them awhile to find them. Also, they neglected to write up a ticket on it and they said this was the reason for the delay. Finally, the job was completed about 40 minutes later with no apologies until I spoke with the manager who was apologetic but offered no compensation (I was thinking perhaps a complementary oil change).

Took my car in for a flat tire repair on a weekday evening. Sat for 2 hours and the technicians gave me back my car the exact same way I brought it in. The flat was not repaired but simply left in my trunk! I didn't notice that the spare was still on the car until after I left. Of course they were closed by then. Oh but they did suggest that I get an alignment and other services. What I brought it in for was never done. Took it back that Saturday for the same services plus the alignment. Wait 2 hours and inquire about the status of my repairs and what do you know? My car hasn't even left the very space that I parked it in when I arrived that morning! The utter incompetence and lack of customer service!

Extremely irritated at this point, I express my displeasure with the blatant lack of customer service and was assured that my car would be taken back for service immediately. 45mins later, I'm told that I now owe for a new tire, an alignment plus service fees! I definitely wasn't paying for a new tire that apparently the technicians stated couldn't be repaired This should've been stated on the earlier visit. I leave the auto center paying only for the alignment only to now have the car shaking when I exceed 30mph because the tires weren't balanced!

The drive pulls to the right too! Neither of which did this happen before the alignment! I'm so done with the Landover, Md Sears location! I dread taking it back in as they've stated they have to look at it to see what hasn't been done correctly. Called Sears Corporate only to speak to an associate who seemed to rather make excuses for the auto center than to document the complaint and forward it to the appropriate manager. This location will get no more of my hard earned money! Beware!

I needed a new battery for my 1967 Camaro, and I wanted a Die Hard, so I searched Sears Automotive online to see what was available. I entered the requested information for the car, which in turn supplied me with the criteria, regarding the correct battery for that car. The purchase was very smooth and completed online. I borrowed my Mother's car to pick up the battery. I arrived, and the counter person took my printout, went in the back, and was back in a flash with the new battery. That was it.

I returned home and set the battery in the garage. The next morning I went to install it into the car, but found that the battery cables didn't reach. The terminals were reversed on the battery, and for a good reason. To make the long story short, not only was the battery smaller than the one that I had before, but it was for a BMW. I cannot fault any of the sales people, since the information came from the computer. The employees at the location were efficient. My complaint was that it was 2 days before I could get my mother's car again, to return it for the correct one. Luckily, I was not required to be anywhere during that time.

At this time I would like to point out that I have dealt with Sears Automotive many times in the past. They company provides high quality parts and items for the car, and the sales people are more than helpful. I have had similar experiences with the work that I have had performed much like others have, and to be fair to Sears, it isn't Sears itself that's the problem, it's the mechanics and/or the people who hire them. Don't hire unskilled labor, then train them on our cars. Hire qualified mechanics. It will pay off in the long run. I wonder where the Sears executives take their cars when they need repairs.

I was Christmas shopping with my dad at a mall where a Sears Automotive was located. He had purchased 4 new tires from them earlier that included a free rotation at predetermined intervals. It was due for said rotation, so he decided to leave the car while we shopped. We returned for the car over an hour later; the counterman informed my Dad that he needed brakes. He declined and asked if they had rotated the tires. The reply was, "No." In my opinion, they assumed that he would approve the brake job, so there was no reason to rotate the tires at that time since they would have them off later.

When my Dad asked why they didn't rotate the tires, the guy just shrugged his shoulders. That was when I heard another classic come-out-of-my-old-man's-mouth when he looked at me and said loud enough for the guy to hear, "Ever wonder why there are more horses ** than there are horses?" I laughed so hard that I thought I was gonna die. Thanks dad.

This is a follow-up to the complaint I filed a few days ago. Well, look at that, the knocking in my engine got worse and I had engine failure in less than 50 miles of me getting my car back from Sears. It turns out my carburetor lost a few screws and got sucked into my engine.

On 7/2/2008, I purchased a battery for my 2002 Honda Accord. The battery, I was told, had a 6 year warranty. The contract states "starting and charging service, includes R&R of battery if needed". On 11/26/11, my battery was no longer operable. I went into Sears Auto Center for a "R&R of the battery". I was told that the warranty was 18 months, full replacement, 54 months prorated. On the new work order, was a fee for "battery adjustment" for $41.17, and numerous other vague and bogus charges, and I ended up paying (original battery was $78.25. $70.00 for another battery. This is a total rip off. I was "backed into a corner" with a vehicle that would not operate). I want my money back for this second battery. My initial purchase was not a true warranty.

I went for an appraisal on a suspension rebuild and was told that my brakes, with less then 2000 miles on them, were worn out. I got the brakes fixed and a dented bumper, as well. I went back to get the front suspension rebuilt and also the hood of my car which slammed down on something bending the hood brace and hood leaving the hood noticeably warped. Also now, it was making weird noise from the engine.

There are also two small dents on the trunk of my car right above a brace in a place preventing its repair without using bondo or body glaze. I'm gonna take it back for more work just to see what they are going to fix up on my car next. Does anybody want to bet with me that my car will have engine failure in like 5000 miles or less? Everybody I've ever known have had bad luck with Sears.

Just a tip, if you take your car to Sears, make sure that all the bolts have been put back. Sears likes to forget to put some bolts back when they work on people's cars.

Sears did not honor a coupon for a discounted oil change. Sears.com posted a Cyber Monday (2011) coupon for a $12.99 conventional oil change. Expiration dates were "Valid 11/27/11 - 12/3/11." Also on the coupon it said "Valid through 12/31/11" (sic) which is contradictory but still valid on the date. I attempted to redeem which was 11/30/2011. At the store, the clerks spent 25 minutes trying to find the coupon to validate the coupon then told me that Sears had rescinded it.

They did offer me a $19.95 oil change which I accepted. Later, after I submitted a complaint letter, they offered a $10 credit which I refused. I do not intend on ever patronizing them again. Additionally, my appointment was for 12pm and was promised it would take 30-40 minutes. In reality, it took one hour and 22 minutes. The store was not busy. There was one other customer.

The counter help was okay. I went in to have an oil and filter changed. I was told it would be about an hour. I left it there an hour and a half, came back and picked it up. I was told it was done, but the same filter was on it. The oil was black and they didn't even change the sticker in the window! It was a warranty work for Drive Time, my first oil change, and this is what they did. Shame on the mechanics at the Paddock Mall Sears auto center. They should be let go in my opinion!

I went to get front wheel bearings, and changed, and after 3 hours, they said they couldn't get to it, and I should take it to a Mazda dealership because it needs a special tool. I called, and they said it does not require a special tool. I took to a Mazda dealership, and they wouldn't work on it, because right front spindle was beaten with a hammer, as well as the right front lower control arm. Now, I can't get ahold of a manager and tell they caused $1077.51 worth of damages.

I bought after market rims for my car and decided to take them to Sears to have the tires mounted and put onto my car. I walked out the door spending close to a thousand dollars, but knowing that the tires would last and if they didn't there was a 50,000 mile warranty. Two years and less than 30,000 miles, my tires are ruined and my car is driving horribly. I take it to Sears to learn that all 4 tires are cupping and wearing wrong and needed to be replaced and aligned. The warranty will not replace my tires because of a 2 size rule that I was never informed of. I keep my vehicle up to date on everything including tires, oil, fluid changes for all of this to happen? I am out a lot of money and need to come up with a lot more to replace the tires that were not even supposed to be put onto my car. I have to purchase 4 new tires and have my vehicle aligned.

I went to Sears to get tired rotated. I asked for brake check and they said a $15 brake inspection would be charged. I agreed. They promised the car would be done in 90 minutes. Three hours later, they called and explained that the front and rear brakes needed to be repaired. They quoted $293. I contacted my mechanic who quoted $199. I called Sears and said I would not do brakes and was on my way to pick up my car. Car was on lift, so I waited additional 15 minutes. I finally got the car and looked at tiresthey did not rotate tires! My car was there for 7.5 hours and they did not even rotate tires! I wasted a lot of time and hassle for nothing.

I, Norman **, drove my vehicle (1999 Lincoln Town Car) to Sears Auto Center on November 3,2011. My objective was to have an upper ball joint repaired on the driver's side of the vehicle. I arrived at 9:35 a.m. My rear air shocks were in working condition. I know this because when I started the car I give the shocks time for the compressor to fill the shocks with air. I dropped off the vehicle with operating shocks.

The manager Ross calls me about 2:20p.m. to advise me on the assessment of the front end suspension and also advised me that after having the shocks go up and down numerous times they are now broken and will no longer rise. He said they worked fine until he turned the shocks off and put the car on the lift. I said that's a big problem. He then assured me that Sears would take care of the problem because it's only fair seeing as though they worked when I brought him the car.

However, his story changed when I returned to the store. Ross (the store manager) stated to me and a friend of mine that Sears were taking no responsibility in the non-working status of my shocks that I just left 6 hours prior. I told him you just told me you found the parts and they would be in on Saturday and also Sears would take care of it. He then told us he called the corporate office and they okayed his new decision.

My friend kindly asked for the number of the person or persons he had communicated with from corporate. He gave us the number and we called. The person's name was June and she stated she knew nothing about the situation, she said besides they don't have the power to tell store employees what to do in such cases and it was apparent that the manager had lied.

The manager then changed his story once more. He now states that he spoke with his superior and his superior told him he was making the right decision. We asked for his superior's name and number. He stated his boss did not work today and he didn't want to disturb him on his day off. I said to Ross, "You disturbed him on his day off,why can't we?" He said his boss will be in the store at 8:00a.m. tomorrow and gave us the number to call. I will call tomorrow but, all I'm seeking is for my car to be returned to me exactly how I dropped it off.

In March 2011, I took my car to Sears for a replacement tire. As part of this service Sears performed a "courtesy" alignment check and showed me a printout indicating my car needed to be aligned. Instead of having an alignment done at Sears I took my Honda Accord to my local Honda dealer. The dealer determined that my alignment was well within spec, but they had to do an alignment anyway as part of determining the need for an alignment, so I paid for an unnecessary alignment.

This past weekend I took this same car to Sears for another replacement tire and was again told my car was out of alignment even though it was properly aligned a few months ago. I contend that Sears sets the specs on their courtesy alignment diagnostic machine so high that it reads that an alignment is necessary when in actuality it is not. I am sending this email as a cautionary warning to future Sears' customers who are told their cars need to be aligned. Sears alignment analyzer determines alignments are necessary when in actuality they may not be.

In May or early June 2011, I went to the Oxmoor Sears Auto Center on Shelbyville Rd. for a tire rotation (free) and oil change. I had been going for over a year and no problem. When I went to pick up the car, it was still on the rack. I was told that I should have a couple of my belts replaced and a power fluid flushed. It would cost over $100. Since I was not planning on more work on the car, I asked them to just give me back the car. In August, I noticed a bottom part of the car protruding. I am 61 and don't normally get under the car. But when I did, there was a gap below where the oil is flushed out. The oil access panel and clips were missing. Subarus are difficult to change the oil. I even had a Valvoline place put in transmission fluid instead of oil. I really cannot say what happened to the panel but it is going to cost me at least $80 to replace. I won't be taking my car back for oil changes. I just wanted you to be aware that someone didn't double check if the access panel was on good or even if it was put back on.

My experience was horrible. I dropped my car off at 11:30 am to replace battery and alternator. I received it back at 6:30 pm. I attempted to drive home, only for the car to shut off on highway. I called Sears and they said that there was nothing they could do. I'm trying to reach the manager. If he does not return my call, I will try the next level of management.

Sears will not honor my road hazard warranty for repair or replacement of my damaged tire. The salesperson said that I only bought coverage on three tires and of course the one I wanted them to fix, they claim, is the tire without coverage. The sales person pointed to a code on the tire and stated that I bought the tire in 2007 and they refuse to fix or replace it. According to my receipt, I purchased the tire on April 4, 2008. I also purchased two tires for the rear on March 26, 2010. The codes on those two tires are completely different - 1408 for the right rear and 4107 for the left rear. Installed the same day, the right front says 4607 and the left front, 4607. Thus the service tech says I bought three tires in 07 and one in 08 even though my receipt says two in 2010 and one in 2008. There are no tires on my truck with the code for 2010. I want my tire fixed or replaced or I want $18 back for each tire. Also, every time I go to Sears for tires, they charged me to replace the valve stem which as they say, "We never do when they have pressure sensors on them". I got my money back for that, but it took a lot of complaining and threats of legal action.

I bought new mag wheels from Sears. The initial installation was done very well. The first time, back for rotation, they scratched up the wheels. The second time, they tightened the lug nuts so tight that I had to use a breaker bar to remove some of the nuts. They said they used a torque wrench. If they did, it shows their incompetence. If they didn't, they just lied. I will not go back to Sears for anything in the future. If you can't trust one group within the company, how can you trust any of them?

I took my car to Sears Auto Center for oil change. A day or two later, one of my children stopped by my house. He came in and he asked what happened to the hood on my car. I said what do you mean? So I went out and looked at it. There are two small dents in it. I had waxed my car two or three weeks before. I know they were not there and my hood had not been up till I took it for oil change, and had not been up after oil change. I feel they should have to fix it. Please respond. Also, I have a couple more complaints

I took my car in to struts, put on the car, and paid quite a bit of money for this service. After leaving with the car, the ABS light came on. I called to let them know that this had occurred and the service person said to bring it back and they would check it out. In the meantime, I got an oil change at the Toyota dealership and while I paid to have the ABS issue diagnosed. The dealership stated that when the struts were put on service, the sensors were damaged and I should take the vehicle back to Sears to correct the problem, which I did.

The shop manager, Jeff, says they are not authorized to fix the problem because it is too expensive and then, he wanted to argue that the light was on when the car came in.

On August 30, 2011, I took my Dodge Ram 1500 back to Sears Auto for the free lifetime tire rotation. All went fine until I picked up my vehicle. I noticed a clunking sound that had not been there prior to the service. After doing several things to try and eliminate the clunking, taking off the trailer hitch, tightening some loose tie downs and other various items that could have been causing a clunk, the noise was still there. I had my wife listen while I drove the truck in the driveway. She said the sound was coming from near the left rear tire. Upon inspection, I found that a U-Bolt that held my aftermarket installed helper springs was detached and was hanging from the springs! This had not been displaced prior to having Sears rotate the tires. It was obvious that when the mechanic put the truck on the lift, without checking to see if there were any aftermarket items installed, the release of the pressure on the springs caused the bolt to come off.

I returned to Sears on September 6. I showed the service person the problem, and he had a mechanic come out. I explained that what had probably happened was the lifting of the truck on the rack had caused the bolt to come off. I asked if they can, please reinstall it. The mechanic said he would not touch it because it was the aftermarket part. I said, "Well, you guys caused it to come off, and it needs to be replaced." The mechanic said he would not touch it without a manager's approval. The service attendant then called, Mike, the service manager on his mobile phone, and I had a conversation with the manager. He said it was fine to put the bolt back on. I handed the phone back to the service attendant; he listened and he manager told him to have the mechanic reinstall the bolt.

The service attendant drove my truck back to the mechanic. In a little bit, the attendant came to me; he said the mechanic refused to reinstall the bolt even though the manager approved it! He told me to come back at 8 AM in the morning, and have the manager approve it in person. At this point, I was quite perturbed on the whole experience! I left the auto center, and called the aftermarket installer, and made an appointment the next morning to get the bolt reinstalled. At that point, I had it with Sears's service!

The next morning, September 7, 2011, I returned to Truck and Trailer USA, the original installer. They reinstalled the U-Bolt. They also discovered that the Sears mechanic had also knocked a second U-Bolt off the spring on the other side of the vehicle and, they had to reinstall it also! Then, due to the bolts being off and the springs being loose for several days, they had to completely reinstall everything! They said it was quite common for this to happen if the mechanic did not loosen the U-Bolts prior to putting the truck on the rack. I then remembered that when the new tires I purchased at Sears were installed, the mechanic told me that he would have to loosen the bolts at that time to prevent the bolts from coming off. So much for them "not touching" the aftermarket parts!

Truck and Trailer USA Manager, Randy, was amazed that Sears let my truck out of the service bay with the bolts hanging down and loose like they were. He also said they would have had to have known the bolts came off, because the snapping off of the bolts would have sounded like a gunshot and the whole garage would have heard it! The loose spring could have slipped and punctured the gas tank, and the tire could have flipped the truck if they came off at the wrong angle! There were all kinds of damage that these loose springs could have wreaked on my truck. The Truck and Trailer USA reinstallation took about an hour and one half, but because I was a good customer, they only charged me for one hour's work.

I own a 2005 Lexus ES 330 with 114,237 miles. I replaced my brakes at Sears on 21 Jun 10 and I spent a total of $794.24 for new brakes, pads, calipers and rotors. Due to grinding, they replaced the front pads and resurfaced the rotors at approximately 141,000 miles on 23 Aug 11. I returned to the shop on 30 Aug 11 due to excessive grinding of the new brakes. I was told that this is because I did not replace it with Lexus parts. I am still within my 3-year/36,000 mile warranty, yet they refused to replace the rotors and resurfaced them instead. Warranty replacement is not warranty resurfacing. After paying $800, I should not be told to deal with the grinding because I did not replace with Lexus parts! So, are they telling me that they are less than the dealer (i.e. poorer quality)?

Terrible! I took my car to get tires rotated. They called to tell me that it needed oil change and filter transmission change. I told them that I have this done at Fast Track (that is where I get all I my cars done) and only took it to get the tires rotated. I picked it up, went home and when I got into it again, I checked the tires and they were never rotated; the slip they rotated. They now said that there was a miscommunication that he meant to say it needed it. They actually gave me a $5.00 coupon stating that they took longer than usual to rotate the tires, but they never did amazing.

I called and complained to the manager Mike and he said to bring it in first thing in the morning. At 9:00, I went there but he did not come. I had them start to put 2 new tires in the car and the alignment. They promised that I would be the first to get the work done. They said they would put the tires on but they would have to wait for the person that does the alignment to come in. Still waiting, I called and they said they were just bringing it in now.

I will never go back to Sears again. I canceled my credit card also. This was the most unprofessional experience I have ever had with cars. They gave me a discount of $30.00 for inconvenience. Are they kidding me? I took the day off yesterday to get this done. Very, very unprofessional place. No wonder Sears is doing so poorly. It looks like they are just trying to make money by selling other items that I did not ask for. The rotation was to be free.

I purchased six new tires for our F350 dual wheel truck. When we got it home, we noticed white scuff marks on the dual wheel fender. We were on our way out of town so we waited and called the store when we got back. We talked to Chuck who said that they didn't do it but we could bring the vehicle back and he would look at it. We took it there and he insisted that they didn't do it. They do have white doorways on their bay doors where they took the truck in. We know for a fact that the marks weren't there when we took it their store because we just had it to a body shop last week to get an estimate for hail damage.

We spent a total of $1,600 at that store and Chuck was very rude--not to mention the fact that they marked up our truck and won't admit it. It's not real bad. It is just the point that they are trying to deny it. Please respond.

I brought our 2005 Toyota Highlander in for State inspection, tire rotation and new battery. They said that they had a free brake inspection special running so I said, "Go ahead." They brought me to the shop and showed me the brakes. The front rotors and pads were good. The rear rotors were good but the pads were getting down there so I said, "Go ahead and put the pads on." After a while, they said that they recommend turning the rotors, which I agreed to. I brought the car home and the brakes did not feel quite right. They now had a pulsation which they never had before. I put the car in the garage and looked at the rotors. The driver side looked okay but the passenger side had a very rough finish. It apparently had not been turned properly.

On Monday, I discussed the problem with the manager. He said that this happens once and a while and they would take care of it. I told him that I would be bringing in the car after 4:00 that day. When I arrived, I explained the problem to the service adviser and told them that I had talked to the manager. They had no clue as to what I was talking about. I asked them to call the manager at home, which they did. Then, they said that they would split the cost of new rotors and labor. Why would any one pay to fix a problem that someone else caused? We have never had any brake problems with this car and I will be bringing it to another shop for repairs. I don't trust Sears and would never recommend them for auto repairs again.

I rate the service a minus 10 on this scale.

I was driving my daughter to college in Iowa. She was to be there by 2:30PM on Friday to check-in. As I was going on the expressway, my tire blew. I just bought these tires at Sears in Chicago Ridge last year. I waited to get a tow truck for over 3 hours. When one came, they towed me to the nearest place to get a new tire. They did not give me what was left of the tire and I was not going to dodge cars on the expressway to pick up the pieces of the old tire. I had to stay over night in Iowa which I was not expecting to do.

When I came home late on Saturday night, I was very upset. My wife went to the auto department on Sunday to get a reimbursement for the tow and the tire with the receipts. They refused to reimburse me because they said that Sears is nationwide and that I should have gone to Sears Auto Store in Iowa. We were stuck at some place near Wolcott, Iowa. I don't think you have a store there. I do expect a full refund. I didn't even ask to be refunded for the night's stay.

Complaint emailed to Sears Customer Relations:

I took my car to have the tires rotated and balanced in June 2011 at the Alderwood Mall Sears in Lynnwood, WA and the technician noticed that my tires were wearing "funny" (on the inside edge of the tires) and said that I would need to buy new tires (the tread in the middle of the tires is still okay).

I know that my vehicle has a defect that causes the tires to wear "funny" if I don't stay on top of it. So I have been bringing my vehicle in to have the tires rotated and balanced over the last several years and always have it done every six months. I also have an alignment done every six months as well, usually during the same month as the rotation. The last two times I was in for the rotate/balance, I was told that my tires didn't need it so I trusted the technician and didn't have my tires rotated at that time.

Now my tires on the front are worn "funny" but the rear tires are okay. My concern is the previous two times I was in to have the tires rotated or balanced. I wonder if they really checked my tires thoroughly for wear. I always tell them when I come in that my tires need to be rotated or balanced regularly because of this unusual issue. They always give me the impression that it is not necessary to do the rotation or balance unless there is a problem. In any case, from now on, when I take my vehicle to have the tires rotated and balanced, I will tell them to do it regardless of whether the technician thinks it is necessary or not."

I got a response from Sears that they would notify the Auto Center Manager where I took my car, but he did not get back to me until I sent another message to the Sears Customer Relations. He then sent me an email stating that he would do anything to make this rightrefund the cost of the alignment and tire rotation or balance. When I told him I had a lifetime alignment and tire rotation or balance, I never heard from him again. This is despite the fact that I was emailing him on two other occasions, telling him my initial complaint was just to inform them of a problem with how their service technicians are servicing vehicles, not for compensation. It is apparent that managers are poorly trained in good customer service. I intend to never take my vehicle to Sears again.

I went in for an oil change and tire rotation. I was told they were busy and it would be an hour and a half before they could even get my car in. I decided to come back another time.

Two weeks later, I called ahead this time. A guy told me that they could have me in and out in 45 minutes. I arrived 15 minutes later and was told it would be 40 minutes before they could get me in. I agreed to wait.

I should note that although they were "busy", they had time to put my car on the alignment machine (without my asking them to) and determine that I needed an alignment. They also tried to upsell me on an engine cleaning. I declined both.

After an hour and 20 minutes, the car had still not been touched. I asked when it would be ready and was told that there was still "a ticket" ahead of it and it would be at least an hour before they could even bring it in to the garage.

At this point my young son had had enough of the waiting room, which, incidentally, had no toys and magazines geared entirely toward men. Do they realize that 50% of the population is female and we also drive cars? I took my keys, my car, and my business elsewhere.

How does Sears even stay in business? Do they really think they can expect people to devote an entire day to getting their oil changed? After reading the other posts, I'm feeling very grateful that I didn't let them touch my car! It is one thing to have a location or two with bad customer service, but when it extends to the top corporate levels, it's clear that there's a systemic problem.

I took my 1993 Honda Accord in to have new tires installed. The mechanic came out to tell me that he was having a hard time getting one lug nut off and he was concerned about breaking the stud. I told him not to do the repair then. He came back a few minutes later with the manager and said it had broken off. He quoted me an outrageous amount of money for replacing it. He also told me I needed the rotors resurfaced and new brake pads. I declined and told him to just put the new tires on.

I then drove to my trusted mechanic, who told me the brake pads had probably another 10,000 miles on them and the rotors did not need resurfacing. He replaced the broken stud for half of what Sears quoted.

I drove my vehicle into Sears Auto Center for tires and an alignment. Thereafter, on many several and various occasions, I drove the vehicle back because the alignment felt off. I purchased the vehicle new in 2005 and I was well aware of how the vehicle drove when aligned properly. Sears provides a 6 month 6,000 mile warranty on alignments and automotive repairs.

The last occasion at this location, the advisor told me my rear toe settings were set "all the way out." I asked, "Why are you telling me this, is it aligned properly?" He said, "Yes". When I drove onto the highway the steering wheel was still off center and the vehicle pulled to the right. My suspicion was piqued at this point, so I drove it to another location (Burlington) to see if they could discover why it is so hard to align a Subaru properly, given Sears has the newest Hunter "Win" alignment racks.

This location called me into the shop to view the alignment monitor and the technician indicated that the vehicle was grossly out of alignment. He further stated that the rear lateral link cam bolts were considerably over tightened, well beyond the manufacturer's torque spec, thereby crushing the bushings. I called Sears customer service to complain and after a long run around, I finally got the regional clown, I mean supervisor on the phone. I explained the issue and I offered to buy the replacement bushings so long as his technician installed them and aligned the vehicle at Sears' expense. I also asked for rental reimbursement which was denied. In any event, I dropped the car off one day, and they told me they couldn't get the rear lateral links off and the bolts were frozen. They said they needed to order the whole link including the bushing.

The technician advised me that he would need to heat and cut the link off the vehicle. I said, "Do what you need to do, so long as you fix the car." They did the work, aligned the vehicle and after a few months, the alignment was off again. I wrote it off to road conditions, normal wear and tear, and such. In any event, after multiple attempts to realign the car, they said, "My technicians are refusing to touch your car anymore as we cannot get your alignment right. I suggest you take the car to a Subaru Dealer." He put this in the comments section and gave me my money back.

So, I took it to the Subaru dealer to find out that the cam bolt threading on the sub-frame was damaged and elongated. The Subaru technician said that any adjustment made to the rear wheels would not hold. Therefore, this is why they could not align the vehicle properly. Therefore, they attempted to cover up the damage. Sears customer service passed the issue off to their claims contractor/insurer Sedgwick. Sedgwick offered to pay half of the damages. Once you accept their offer in writing, you own that offer. I also wanted reimbursement for premature tire wear and decreased fuel mileage. I have an attorney reviewing the issue before I accept that offer.

In November 2008, I purchased two tires. I thought the tires I bought were new, but I have come to find out the "new" tires I bought were 4 years old.

Now it's 2011, that makes the tires 7 years old, but I only had them for 3 years and they are separating the tread from the side wall. I asked for a replacement and was told no, that it was legal to sell old tires.

I want my money back. They said no. Now I have to buy new tires again.

On 18 July, 2011, at approximately 4:00pm, my wife and I took my 1994 Cadillac, Fleetwood Brougham to purchase a right rear tire and get the spare tire repaired that was housed in the trunk of the vehicle. One of the reps came out to check the size of the tires needed. I asked the rep if I needed to get the spare tire out of the trunk and he informed me that it wouldn't be necessary because the technician would take care of all that. We proceeded to solidify the paper work and then went to the main building to pass away the hour and a half they said it would take to complete the work. An hour and a half later, we return and from a distance I can see my vehicle back in the front, waiting for us to complete the transaction and enjoy the rest of the day.

However; as I get closer to the vehicle I can see my trunk widely gapped and as I get even closer, I discover that my pull down actuator mechanism had been broken. The only way that kind of damage could have happened is that the technician working on the vehicle didn't realize that my trunk had a hydraulic system that allows you to close the trunk lightly until you here the attachment click, then the trunk will seal to a complete close. I then went in side to tell the customer service rep that I had a problem with my trunk and at that time one of the store managers, George Bonzagni, stepped in and took over the ordeal.

He gave me my keys so that I could open my trunk completely with the car remote. I clicked the car remote to open my trunk all the way and to my dismay, the portion of my trunk lock, from the bottom had been ripped from the wall of the trunk and completely destroyed. I then took some pictures of the damage with my cell phone camera and George took some pictures with a camera as well. I had to then close my trunk with a bungee cord because rain was forecasted and the dark clouds were visible and in the vicinity. When we got back inside the shop I ask George how does he think this happened and he said he talked to the technician and the technician claimed, by the words of George, that; "The trunk was already loose." I proceeded to tell him "that's a lie." My trunk functioned proper and closed tight and snug prior to bringing it to them. George said that "it appeared to him the trunk locking mechanism was loose when we arrived at Sears."

I'm thinking at this point, you're kidding me right! I must be getting punked!! Where are the cameras!! My wife jumped in and stated "How can you make a determination on this situation when, first of all; you didn't even see the car when it came in and now that your technician has broken it, you're backing them and your professional opinion as a supervisor is that we the customers damaged our own trunk." According to George at that time, he had only been on the job for eight days. He claimed to us that; "all he was doing was making an observation." He was acting very unprofessional by making such a claim when he saw nothing but the damage after the fact. At this point I already see a problem and I can tell that they are collaborating their stories and it now appears that the Sears Auto center is not going to take responsibility for the destruction of my trunk lock. Afterward, I went back in to ask the supervisor (George B.) what needs to happen at this point and he said that he needed to talk to the LP (Loss Prevention) department who handle claims and property damage and that we needed to fill out a form describing what happened.

Next we were directed to the office to fill out a form that George said the LP office needed. When I finished the form I ask him for a copy of the form and he said, "Not a problem," however; when he returned he said that it was against policy to give me a copy of a report that I just wrote about! Once again, I'm not feeling any cooperation as a customer but as a perpetrator of a crime or something. Eventually, after several days talking with the LP department they send our claim to the Sedgwick claims management services, Inc. Day one, I'm appointed to Janet and she tells me what could happen if they honor the claim or deny the claim and that all made sense, but even in that conversation there was a pro-Sears tone, to me. A whole month had elapsed and I called numerous times to get a status check on the incident. Within one whole month I received no feedback, even though I left my name, claim number, and telephone number to be contacted numerous times.

On 28 July I receive a letter denying my claim and stating that they could find no liability on the part of Sears, Roebuck and Co. This whole procedure was a goat rope and an absolute waste of time on my part. Everybody involved seemed as if they were ducking and dodging simple request and when it was all done and said; the answers were still vague. Sears had been a substantial organization that many of my family members frequented on a regular basis, nonetheless; after the way they handled this incident and the lack of integrity exhibited, I have concluded that I will never purchase another Item from any stores associated with Sears! I understand everyone can make mistakes, but this incident left me feeling violated and taken advantage of. I just came to get my tires fixed and I left the Sears auto center with an almost $700.00 debt. Never again!! If I can't trust you why deal with you!

I went in for an oil change and I was charged for two oil filters. What a rip off.

I want to see what the attorney general has to say about this one.

Repair Number ARDAJ168934

I have a 2007 Mercedes E350 (VIN# WDBUF56X67B067670) that needed an alignment. I took it to the Sears Auto Center located at 22560 Town Cir., Moreno Valley, CA 92553 on July 27, 2011 at 11:48 am. My odometer reading was 54,671 miles. I was dealing with Erik ** (a customer service adviser) and he stated that his alignment machine was great; that he can do an alignment for my car for $79.99. I gave him the okay to do the alignment, and when the car was finished he called me to pick it up. I paid the amount using my American Express card.

When I drove the car, I noticed that the car was not aligned. I drove back to Sears, and I told Erik that the problem was still there. He explained that I needed a bolt and that it would be a special order from dealer. I asked him why he didn't explain that from the beginning. I told him that I was not satisfied and that I want either my money back or have the problem fixed. Erik said that he wouldn't be able to refund the money back or fix the problem due to lack of parts. I asked Erik if I could speak to the manager. The manager, named Darrel (he wouldn't give me his last name), was very rude and didn't care about me as a customer.

On the same day, I left the Sears and went to Walter's Mercedes Benz located at 3213 Adams/ Auto Center Drive, Riverside, CA 92504 at 2:30pm. The dealer did the alignment for my car, and the results were excellent (Invoice# 555953). My odometer reading was 54,695 miles. I was charged about $194.00 for work, and I am completely satisfied.

I took the receipt from the Mercedes dealer back to Sears Auto Center, and I showed it to Darrel, the manager. I explained to Darrel that it wasn't fair to pay twice for the same job. I also explained to him that, if my car needed parts, he should have called me and notify me before doing an incomplete job, and charging me for it. His response was horrible! He said, "Take me to court if you want."

It was obvious that he doesn't care about his customers.

Took my van for a tuneup,tires rotated,and a oil change.This all happen on 5-16-11.Was told van will be ready at 10:00am.Sears said would be ready at 11:00 am they were haveing problems getting the spark plugs out.So we come back at aruond 2:00 pm and sear says they are waiting on a part.I then said i need to talk to manager.Sears gives me a phone number of another sears to call for Max.Max tells me the mechanic broke a plug wire and they are haveing a problem finding a plug wire but Sears will put a new whole set on for free.Sears never did.I get my van back and after my wife picks van up she calls me to say the check egine lite was on .

This light was not on nor has it ever came on.I take van back to sears and as i was parking a person who work for sears was in the paking lot looking at another car and i ask him when a tuneup is done is this light to be on.He said no and he took a meter of some kind and turned check engine light off.Jeremy was employ name.I cam back home and my wife heads about 40 miles away to pickup her father and calls me to say this check engine light is back on and it smells like something is burning.They pull over and couldnt find anything on fire.Two days later van starts missing real bad.I take it to Arts and they plug into a computor to tell that the plugs sears put in was not the right ones.Also two of the spark plugs were broke.One was pulled out of the boot and the other was clued back in.

Also paid to have throttle body and injectors cleaned and that had not been done.My oil filter was dripping oil leaving a mess under my van.My winshield wipers were put on wrong bending the arms and breaking the plastic cover below window.Cost me $263.65 at Sears and after i took it to Arts Tune and Lube i spent $1426.02 becase of what Sears had done.I have copys and all the parts Sears put on and pictures.I have reported this to Sears and i have filled a claim with their insurance.No one will talk to me about any of this.

On 5/21/2011, I took my van into Sears for the scheduled rotation of the tires I purchased there back in November 2010. This would be the 2nd rotation, I believe. The van was only driven once or twice and a short distance during that week; but on May 27, I made a trip of about 30 miles and as I got into town, I could hear this awful whirring sound from the front driver tire area. It sounded like my front end was about to fall off. I drove the van home and parked it until I had the time and opportunity to have it checked out. On 6/17/2011, we took my van to a local mechanic to see what was wrong with the front end. Upon inspecting the vehicle, the mechanic asked if I had new brakes or tires put on, anything that would involve the removal of the front tires. Of course, there was the rotation. He said the lug nuts were put on 'wrong' and this was why it sounded like my tire was going to fall off. Now, I personally do not know 'how' lugs can be on 'wrong', but I know he said that I was very lucky they didn't break. I have 2 children that ride with me almost daily and this was very upsetting to me.

I called Sears on 6/22 and I asked for the manager. "Chris" stated the manager, "Dale", wasn't there, but he listened to what had happened and apologized, but stated 'Dale' would call me the next day. I haven't heard from him, or anyone there, though as of now, 6/27, 12:35 p.m., I'd just like to mention, and admit, that I probably should have quit using Sears a long time ago. I actually did for a few years, but I foolishly went back for convenience. I have been in there numerous times and had tires put on or rotated and return home only to discover they are not aired properly. Once, my hub was not put on properly and it fell off; but I just really never expected such a dangerous error to occur, and I think that others should be warned.

On 4/16/10 I had my 1993 Ford Taurus towed by S & S towing on a flatbed to Sears Auto Center at the mall in Frackville, Pa.I had to have the driver to jump my battery.So that I could back it out. Plus I wanted to check everything to make sure all was working.I turned on my lights and they all worked except for one of the back mini bulb did not work,and some fuses needed replaced.I checked all my wipers and all worked, front and back wiper.My A/C worked and got very cold as always had.The tow truck driver witnessed these things and he and I walked around the car while up on flatbed and he told me (as I asked) how many tires I actually needed to buy.He and I noticed all hubs outer and small center ones was all accounted for.And the tow paper that was given to me did not show that anything was missing because it wasn't.

He told me that I only needed 2 tires. I asked for 2 new tires to be put on the front,and the older tires to be rotated to the back with balancing and rotation of all 4 tires.I asked for an oil change and a tune-up,although they did not do tune-ups.I asked for a new battery to be placed in my car.I repeated myself and said I want a new battery.I asked them to put 3 new wipers on my car, 2 on the windshield and one for the back wiper. I asked them if they would check my A/C freon level.I said that my A/C gets really cold but that I just want to get the level checked.They do not do this.So I said it is ok because it gets really cold, to the point of freezing you out.I asked them if they could get oil out of my back floorboard and the manager Brian said he bet he could get it out.I informed him that I had rugs and newspaper and litter trying to soak it up.anyway I said just please do not lay the rugs and newspaper " that are on the oil "in my other floorboard" well it was not on other side of floorboard,It was on my back seat!And I waited for a call that my car was ready to pickup.

That day came and when I went in to get it this is the way I found my car. The two new tires was on the back ( my car is a front wheel drive) and so they had not rotated my tires at all.I had to wait for this to be done.And I asked about the battery because I saw the charge for a recharge of battery,I asked them why they had not put a new battery in my car.So I waited for them to put the new battery in the car.I asked them if they had replaced fuses and bulbs as needed they said yes.I asked if they had put 3 wiper blades on my car,they said yes.I arrived there at around 2:30pm and by the time I left that day it was going on 9:00pm.I saw a flyer on the counter speaking of an air treatment that would remove any mold or mildew in the air and I asked them to please do this to my car.This is listed as Odor elimination service multi pt insp. They did do this.$21.19+ $346.90=$368.09

I called and asked if they had time to put on 4 new tires. They said yes and there's no appointment required. The wait time was 1 hour to put on new tires.

I arrived at 10:30, was done and out the door at 3:30. To get the warranty on the tires, the alignment was needed, which was fine with me. Keep in mind that on the Service Ticket, it states that they will provide a before and after alignment report. I went across the street to do some shopping. They said that they would call me if they have any questions or concerns.

They called later and stated that I would need an alignment (at around pm). I told them that that would be fine so go ahead. At around 2 pm, I walked back to the Auto Center and my car was up in the air, with no one working on it. In fact, there were no technicians in sight. I waited, and then asked what was going on with my car. The sales person checked, and they were doing the alignment. About 30 minutes later, I saw a technician working on my car. He went back and forth from the car to the tool box (about 8 times). After around 30 minutes, someone came to help, with his flashlight looking around, tugging and pulling with a large wrench or some tool. Anyway, at around 3, they were done. I went up and stated that it took a very long time.

They were sorry as they got really busy. I paid my bill and when I asked for the alignment report, their printer was not working so they could not provide it. Keep in mind that without the alignment, the warranty on tires is no good. Alignment warranty is good for 6 months or 6000 miles. I did not get notified of that until I was paying my bill. So on a 65,000 mile tire, I get a 6-month warranty on alignment.

Why don't they tell you that up front? My guess is so that they can make sales. So, I went out to my car and there's grease on the driver's seat in about 4 places. The two wheels have been cleaned, and other two wheels have greasy dust all over (on the hub caps).I had them clean the seats to remove the grease and that worked out okay. Sadly, I will never use Sears again. I don't think I will ever shop there for anything.

On May 7, 2011 at 2: 05 PM, I took my car (Toyota Camry 2000) for tire rotation. The employees, Jenny and Payal, went to see my car. Jenny started the car and turn the steering wheel to the left. Jenny told Payal the mileage and the license plate, and we all went inside the store. She look at my car's history in the computer and Jenny filling out a yellow paper entering the tire's depth tread. And I asked her, "How did you know the depth of the tire's tread, you did not measure them? And Jenny said, "I eyeballed it, I know." I told this right away to the manager, William, and told him what happened. And told me he will talk to her. I think what she did right on my face is like I don't know what's going on. I don't want this to happen to other consumers.

A year ago, I bought new tires from Sears for my 2009 Honda CR-V. I bought them at the Sears Automotive in Douglasville, GA, and everything was fine. I had two tire rotations and balances there before moving to SW, FL, and again, everything went well.

A couple of weeks ago, I brought my car to the Sears in Fort Myers for a tire rotation and balance. When it was done, the mechanic discussed with me a litany of thing that were wrong with my vehicle. I told him the truth that I had just had it at Honda the day before for an oil change, and they completed a full inspection where they found one issue. I had them repair the problem, and there were no other issues including any that he had on his list.

I left the next day for a road trip to Orlando and the minute I got to the speed limit of 70 MPH, the car started to vibrate severely; something it was not doing when I brought it in there. I lowered my speed and it was better. When I returned home a week later, the car again was vibrating significantly. The next day, I took it to Honda. I did not tell them that the tires had been rotated and balanced by Sears so that I could get an unbiased assessment. $200 later, Honda fixed the problem. The tires were so out of balance that they had to take them all off and basically start over. Additionally, they told me that I was lucky that none of the tires blew, and that this was an accident waiting to happen.

Thankfully, there was no damage to my car or any of its components. I haven't contacted Sears; from what I can tell from other posts, it will do me no good. However, I will never darken their door again, and will tell everyone I know of what happened.

My wife took her VW Jetta to Sears to get two tires replaced. Sears proceeded to change the tires. She was approached by the manager who told her that they damaged her VW lug nut which required the whole assembly to be changed. They then told her that they would have to order the parts and sent her on her way with a missing lug.

They called her back to replace the stud, and hub with aftermarket parts. My wife confirmed with VW is this was ok. VW stated that this would void her warranty. Sears said that was ridiculous, they do not use OEM parts. That is against their policy. Since VW would not accept the aftermarket parts Sears then proceeded to force the new aftermarket lug over the damaged bolt and hub assembly. Told my wife it is not their problem and said for us to do what we have to do. We took the vehicle back to VW and they said that the wheel is still damaged and they cannot replace just the lug nut. So VW gave us the piece in a bag. The total bill for replacing the parts, $700.00 and an attitude from Sears!

I own a 2001 Mercury Grand Marquis and I sent it in to get a tire balance and rotation. Nothing was wrong with it besides a crack in the bottom of my passenger side, about 5 to 6 inches. When I got my car back, it has a dent and a broken headlight and I was told I could not talk to a manager. Later this week I took pictures and after I told them that I didn't send my car in to the Sears auto shop like that, they said they never looked at the car. But when they pulled my car around the front, the man that was driving my car got out and wiped the very area that was dented and broke. He did not say anything to me or to anyone and the salesman has seen him do that and asked me to go look at my car, and I did.

These guys! Without my authorization, they charged me an extra $22 bucks per tires ($88.00) for "road hazard plus agreement". They will never get my business again. Taking advantage of people while times are hard. I'm done with Sears.

I am a single mother of two. I needed tires and went to Sears. I was talked into getting the triple tread Good Year tire that was a costly tire for me at the time (purchased 4). I was told that anything was covered and the tire was good for 80,000 miles. I have not even gone 40,000 miles and the tires are all worn uneven and when I went back to the store, I was told that I would need to purchase new tires as the uneven wearing is not covered. I had my car aligned at Sears a day or so after I had the tires put on the car and now I am stuck with needing 4 new tires and out a lot of money. I have recently lost my job and that is what makes this so much worse for me. I feel that I got ripped off by Sears and was misguided into buying something that I would not have purchased based on false facts from the store manager.

I spent about $800 on tires that are useless to me. I have 2 children and just lost my job and can't afford to buy 4 new tires at this time and I should not have to based on what I was told by the sales/manage at Sears.

We first took our 2007 Impala to this store (7/10/09) to have 2 tires replaced. We ended up replacing all 4 tires (with balance, etc.), wheel alignment, "Road Hazard Plus Agreement" and paid $560. The Impala mileage/odometer reading was 23,196.

We twice took our car into the Chevy dealer to learn why we were experiencing shaking and tire wear. On the last time in the dealer, they told us that there was a problem with the alignment. So, I took the car back to Sears to have them fix the problem. The car now has 35,060 miles (less than 12,000 miles since the last alignment and tires were installed). Sears installed 2 more tires, another wheel alignment (because, the mechanic informed me, that the alignment was so far out that it was "off-the-scale" apparently, some parts were not tightened-down properly), new valve stems, Road Hazard Agreement and $300 later I left very dissatisfied.

I called back and was informed (by Asst. Mgr. Bobby) that there was nothing he could do. So, my husband called the 800-795-5030 "Sears" Customer Complaint Line. After being on hold for 10 minutes, this "Crystal" person informed my husband that they/she could do nothing to cause the Sears facility to make good on their gross negligence and that there was no law which would force them to act on this cause!

We tried to call the Corporate Office but we were continually redirected/routed to this third-party call-center. I guess our 25(+) years of customer loyalty to this non-compassionate Corporation has been to no avail. My husband is a first year law student but is not sure what course of action he might take.

Is there a (current) class action law-suit in place or what might we do to pursue action (on this end)? What can you do to assist us, and the countless 100's (maybe thousands) of others having same or similar problems with these insouciant wolves? $900 is a lot of money to most of us: plus all the frustration associated with trying to make these persons aware of how they should not treat people: especially customers who have spent countless thousands, nay, hundreds of thousands (+) dollars to help keep their Corporation alive. Not to mention that these same rude Mgrs. and "Customer Care" representatives are employed, only, due to our money having paid for products and services, which in this case are both defective.

On 9/8/2010, I brought my car in to have the tires rotated and checked for a slow leak, all under warranty. Initially, I was told that the tires couldn't be serviced because they were too thin and would need to be replaced. However, even though I only had 14k miles on them and had had them rotated at this Sears and been serviced multiple times here for brakes and other things, since the tread was worn on the outside more than the middle they said they couldn't honor the warranty.

The representative said the manager would need to authorize an exception and no manager was available the rest of the afternoon. So I had to leave with the understanding she'd let me know what he said. The next morning she called me first thing and informed me it would be completely covered. When I went in that afternoon they not only honored the warranty but didn't even prorate the tires. She gave me the full $400 or so back that I'd initially spent. I bought a new set of Michelins on sale that even included a $70 rebate. It was a very good deal and I was very pleased with the way they took care of things. Even though it was inconvenient to have to come back again they more than made up for it. I had read many bad reports on this and other sites and feel that the organization does want to do the right thing and provide good service.

I took my car for tire repair within one week. The tire was going flat and I had to go back when I took them. The woman said to me, "You didn't get their warranty but since it has only been less than 30 days, they would fix it at no cost for me, except for my time" The tire was not put on right that's why the air was leaking. As soon as I left the first time, my air bag light came on so I don't know what that was about but they didn't try to fix that or offer anything for their mess up. I will not go back to any other place but with better service.

I purchased 4 tires in June 2007. I also purchased warranty which was a 4-year coverage. In May of this year, I had a nail stuck in my tire, and I called the store. I was told by Nick that I still had a year plus left and that the tire would be replaced if it couldn't be fixed. I was nervous to drive it because it was making noise, but drove it back roads. When I arrived, Nick took my jeep for a ride. And he said that my calipers that were making the noise needed to be cut. I just had brakes done less than a year ago, and decided against .It took 3 mechanics for 1 1/2 hours to try to pull the nail from the tire, and they could not do so.

Nick then apologized and said that I would have to buy a new tire. I asked why, when he told me over the phone that it would be replaced at no cost. He said that they would only fix for free, and that he never said that to me. The manager then called his staff a bunch of pansies because they could not remove the nail, and had an attitude. Then, he said he'd replace tire, but that I would have to get an alignment and pay for the warranty again. I said that I could do that.

Apparently, I did not have any other choice. It took them another 1 hours to put on tire and do alignment. I found out after the fact that it was never done in the 1st place, back when I was told it would be done. I asked how my other tires were. I was told that they were fine, and that they didn't have any of the tires in stock. The one they had put on my car was the last one anyway. I went to get my car inspected and was rejected. I was told that my tires (2 front) were bald, and that he couldn't believe Sears let me leave without suggesting that I replace!

I called the store back and spoke with Nick again. He said that Brett was going to be in later that day, but that he would let him know. I called and they said that they would be replaced (my tires). But still, they had none in stock. I didn't hear back from Brett for a day. I was nervous to be driving my car with bald tires. When I called, Brett said that he told the guys that I did need new tires, and that he didn't know why they didn't tell me. He didn't appear to be all that concerned though. I told him I would now be calling corporate, and that I was not an idiot. I then hung up and called corporate. I was told that they would e-mail Brett. I said no, that would take 3 days and I wanted this handled. I didn't have $300.00 to replace tires and they were under warranty. And I said that I had been told that when I was in the store! So, the woman called the store and talked with Brad. Then, she came back to me and said that Brad told her that I no longer had my coverage at all! I called the Hanover location and received Mr. L's number from Catherine in HR. I explained to her what had happened.

She was horrified and wished me the best. She told me to call back if I needed her help further. Mr. L. is the district manager. When I spoke with him, he was rude. He had no interest in listening to me, continued to cut me off, and said that I should have read my contract. When I told him I thought he was rude and unprofessional, he called me stupid, and was very condescending. Then, he laughed and told me to stop wasting his time. When I asked who his manager was, he said he didn't have one. He told me to have a nice day and hung up on me. I then called Catherine back and told her what happened. She said that she was not surprised. She then gave me his supervisor's name, the regional vice president. I called him. I don't have his name now. But when I called him, on his cell, he said, "I'm on vacation."

I apologized and he said, "How the hell did you get my cell number?" I said the store gave it to me. He said, "I will call the store and get back with you." He never did. When I called corporate, they set up a case for me with Jason **. And I explained all over again what the issue was. He said that he would get back with me, but that it was the store's decision. And he said that they offered me $50.00 towards a new set for my so-called "inconvenience". I said that I wanted my tires replaced at no charge as I had been told. He said that he would call me back that day. He did and said he'd follow up with me that Friday. He did not. I had to call 2 weeks later to find out what happened. I was told the case was closed. When I inquired as to why, I was told he would not release that info. I have a right to know! He put me on hold for 5 minutes, came back, and said that the vice president said because I kept hanging up on people.

I decided to go have my tires done at Sullivan, but needed to know what type they were. I didn't want to call the Kingston location. Hanover told me that I still had my warranty, and that they would replace my tires. I said that no, I don't want to go there and have someone tell me that I didn't have it, as they have been giving me the run-around since May. She was confused and still insisted that I had the warranty, but gave me the brand. I went to Sullivan to put them on, and was given a receipt. I called Kingston to get the address to see where I should send the bill to. I called HR and spoke to the woman there. She told me she didn't know, and I said that I would be fine with a phone number of the regional manager. She said she would call me back with it.

When she called me back, she said that she would not give me a number. She said that I could not speak with anyone else, because they were going to do nothing for me! I said that I have been leaving messages, and people say they would call back but they never do. And I said that I feel like I have been calling 62 times! She started to scream at me, and I terminated the call. Then, I called Hyannis location and spoke with a very nice man, Lou **. He couldn't believe how I was treated, and said to call corporate back and open a new case. He said that Sears isn't known for treating their customers like that and guaranteed that someone would call me back on this. And he told me to call if I needed him again. He even said that I was still covered, and that my tires should have been replaced! I called corporate and Brenden said that because the initial alignment had not been done, I had no warranty left! They were compensated for doing the alignment. So, they owe me. He was rude, and said that he didn't care what the tech said. I asked to speak with his manager. I was put on hold again! 5 minutes after, I hung up.

I received a call from the Kingston Police Officer Loring. He advised me that because I called the location "62" times, Sears has a right to press charges against me for harassment, so just wanted me to know. I explained what happened and said that I never called them 62 times. The officer advised me to get a lawyer and contact the Attorney General over $300.00 worth of tires. I understand this is how they work. Anyway, I called corporate to get a print out of my receipts. I was told by Keira that I had a restraining order against me for coming onto property! They also told me that I would have to put in writing my request for a copy of my records.

I was down to see family from NC. I went to Sears for tires. Greeted (great), quoted (ones in paper not for our car), made a choice and told it would be less than an hour and 1/2. Two and a half hours later, we left. We got across the street in the sun. My wheels have been totally screwed up, scratched and gouged. We are waiting for their solution. Don't think it will be mine. I will let you know.

The tires cost $605. If they give me new wheels, it will cost (at their price) $700 plus. This is the 2nd time I have gone to the automotive department at Sears and will never go back! I will spread this word. They can do the math.

I purchased a set of tires and a battery and waited while they installed them. When the mechanic was done, he told me he had broken all the lug nut covers getting the wheel covers off and had also scratched up the wheel covers themselves. He had already thrown them away. I had him put them in my trunk and ended up having to spend over $100 to get new lug nut covers from my dealership. I am a woman who has never bought tires or dealt with any automotive items, but since my husband has been ill, I have to do everything. I am 74 years old and after studying the situation, I put the wheel covers back on my car and didn't break even one lug nut cover. Why didn't he know how to do it?

I purchased four tires and a set of black chrome rims in July 2008 with a warranty for $1,900. In 2009, I had to return to the store because the rims were peeling and they looked like they were burned. Instead of the manager replacing all four rims, he only replaced three. Now I just had to return to the store in July 2010 because the rim that they didn't replace has done the same thing that the other ones did and the others has little rust stains on them and I take them off every winter and put them in storage. I figure this shouldn't be happening because I paid all the money for these rims and tires. I think I should be entitled to have some of my money back because this is the second time it happened.

I own a 69 VW bug that I keep in top mechanical shape because I haul my 2 and 3 year old in it daily. I broke my foot and was unable to bleed the brakes myself so I took it to Sears because they said they could do it while I waited, ready in an hour. They had to do a brake system evaluation before they could bleed the system even though I said it is unnecessary because I know it is in good shape. They found no problems and put my brakes back together and my front hubs. Three hours later, I got the car back and thought it was fine.

Three weeks and 600 miles later, coming down Horseshoe Bend Hill at 60 miles an hour the front of my car started screeching for about two seconds and then the front wheel started wobbling and I eased the car to the side of the road. I very nearly lost control of it with my kids in the back stranded on a 95 degree day 25 miles from home. I had it towed back to Sears and they said that the outer wheel bearings had been overtightened and crushed. I asked how that happened and the service manager told me it must have been the shop who replaced them before ( a year and a half ago ).

I told him that I drive it 14 miles a day on the freeway and check the play in the wheel bearing every oil change, on a VW that is every 1500 miles because it has no oil filter, and haven't had a problem until they did the wheel bearing adjustment.

The service Manager said it couldn't be their fault because they torque them to spec. I said that they need to be properly adjusted instead of torqued to spec. They were unwilling to fix their mess but would replace the outer bearings and seals for $136 for outer wheel bearings and seals. I checked with the parts store and they wanted $26 plus tax for the inner and outer bearings and seals. You gotta be kidding me. We are fighting over an hour's work and $30 in parts! I said I would pick up the car and fix it myself. My wife was not satisfied and called the store director.

She described the problem and symptoms and he remarked that she seamed pretty knowledgeable about the car-- she should be, she helped me build it-- and he would look into it. He called back and said that his tech explained that you can't possibly install and setup wheel bearings improperly and it must be due to high mileage. These are the same people who told me they were over tightened and crushed. I like how the story changes and what does 142000 miles on the car have to do with bearings replaced a year and a half ago.

I have since tore down the front of my car to find that they were going to replace only half of the damaged parts in their $136 quote, the inner bearings are also damaged and the adjuster nuts were installed backwards, machined face was facing out and not against the thrust washer. They still deny any responsibility and after finding the VW manuals procedure for setting up the front hubs, the store director refuses to answer my calls. I have a $161 tow bill $30 in parts $10 in machine shop work and I lost about three days use of my car and have to spend about two hours repairing the mess.

On the 26 June, 2010, I came into Sears to buy two tires. I told them I wanted the same tires that on the vehicle already, so this was done. I notice the vehicle in the shop, the guy was putting black wall tires on the front because he said they didn't have white wall. When I went back in the store to ask why I didn't get white wall light I paid for, the sales person tells me then they don't have any in stock, so I wasted 2/12 hrs waiting for nothing. So finally, they said they would have to order the two tires I accepted that.

So on the 29th of June, I got a call said the tires were in. I went to get the tires put on because I'm going on vacation. Well the guy check me in. Can you believe they order the wrong tires again?! I have been waiting a total of ten days just to get tires. The bad thing the manager was in the shop did not bother to check to see what the problem was. He just was trying to go home.

Now, today is 5th of July and my tires are not here. This is this the kind of service Sears gives to people. I am a retired command Sgt Major, no threat. May be I need to take this on post to fort hood senior command team to let them know how Sears does to our soldiers.

I bought a full set of tires last year for my Lexus GS400 at SEARS, San Antonio Shopping Center, Mountain View, CA 94040. Today I brought in my car for tire rotation at 3:30 pm. I had to wait for over 10 min (because there was only one guy at the counter). I was promised that the job would be done within 45 min. When I came back 1 hr 15 min later, they hadn't even started the job.

I purchased some tire and rims for my vechicle . The mechanics forgot to place the spacer between the tire and rims. Their negligence acts destoyed the cars balance and rims. I took the vechicle in for repair and the workers scratch my rims. Now , I have $2800 rims that destroyed. I contact the BBB with no resolution.

We saw a SEARS ad for Tires at a great price starting today June 4, 2010 and visited the closest Sears store in our area and was told they were out of the Tire we wantet. They attempted repeatedly to sell us a different tire. This being the first day of the sale, we asked them to call other stores for us but the tire was NOT availalbe at any SEARS store and they did not know when it would be available. This has happened with us on several occasions with Sears and I believe falsh advertising to lure consumers into the store should be illegal. not one tire at one store. rediculous! Inconvenience of taking time off from work the day of the start of the sale and driving 18 miles for a sale that really did not exist.

I selected Sears after phoning around to find the tire size for my car, as not everyone has them. They had the tire, said there was a Michelin rebate of $75.00 if I bought all four and that they were made in the last year. When I got there, they had not included road hazard or alignment and I agreed to that, the price and it was to take two hours. The tires were made '05 when we checked and after some talk, I agreed to a reduction on the tire price. As I was having my lunch, the mechanic came by and said my front brake pads were thin and he would pull them and measure them and call me.

Two hours later, he called and I agreed to new pads at $79.00 each. He then said it would be another hour. I arrived at 11:30, paperwork was put through at twelve and they rang me after four, but I did not get my car until 4:30. They were to check the fluids in my car, which I am not sure that they did. My labor on my bill went from $48 to $284.

To install two brake pads and turn them. No regrinding done. This I was not told to me and I had all I could do to hold my temper and pure disgust with Sears to pay the bill and leave. They did give me a free oil change. Do you really think I would use it? I did not receive the coupon to mail in for my $75 and I have no record of a signature on my six copies of my receipt. A new store manger told me my transaction number was **. I did not have that either. I am still waiting for my coupon to arrive in the mail before the sale expires. Boy did I get taken for a ride!

I went to this automotive store to get tires for my Kia Rio and my boyfriend's Dodge pickup on December 6, 2009. The store told us that they had the Kia's tires in stock and it would take about an hour to put them on and do an alignment. The tires we chose for the Dodge were in stock but they had to get them from the warehouse the next day and they would call to let us know when he could come back to get it and the put on the truck.

We left to get lunch and when we returned, they had not even started on the car. When we finally asked what the problem was (about 2 hours later), they told us that they were shorthanded and would get to it as soon as possible. We were there for about 4 hours and we finally told them that we just wanted the tires put on the Kia and forget the alignment. They were also suppose to keep the old tires and give them to us the following day when we got the tires on the pickup so we wouldn't have to pay the disposal fee. I had to be in Illinois for a business trip the next day. I got a call while I was in IL and was told that the tires for my boyfriend's pick up would not be in for at least a week.

I was very upset and called the automotive center and told them to cancel the tires. We found out that they had already disposed of the Kia tires. Needless to say, I was very disappointed in the service we received. Since this has happened, I have made several calls to Sears. The bill I received has still included the Dodge tires. They took them off the bill when I originally complained but have since put this charge back on my bill.

I have lost my job (January 29th) and have been told I was sent a "dispute" letter from Sears and did not respond. I have moved to Colorado to find work. My boyfriend had been in an accident and is in the hospital. And now, I have to deal with these charges for tires I never received and they will not listen to me regarding the fact that we did not receive this merchandise when I actually called the store the day, after this happened to cancel the sale.

We purchased tires for the Dodge at Tires Plus with no problem but since I have just moved to Colorado and less than a week after the move, I am spending my time in the hospital with my boyfriend. I am not in a position to get the information and fight this as needed right now.

Please let me know what I can do for this bogus charge. I will not pay for things I did not receive. My balance was $449.26 before I paid $30.00, which I sent in the mail today. Now they have added all the charges back on this card. I will never buy from Sears again.

I am broke and I own a Kia Rio. That is all I have to my name and now I am stressed beyond belief trying to spend my time at the hospital with my boyfriend (he is in St. Anthony Hospital Central). He just got out of the ICU a few days ago and had a final surgery to go hopefully this weekend. I cannot deal with the stress of a bogus charge by incompetent workers at the Sears Automotive store.

I have all the information and paperwork but since we have not even gotten all unpacked, yet and I have been spending all my time at the hospital. I do not have it readily available to me at this time. I am very upset that I have to deal with this issue again that I was already thorough to begin with.

Please tell me my rights regarding this bogus charge on my account.

I took my car to Sears with a nail on the front tire. They had fixed a flat for me last year (same car) and I asked them not to forget to put the tire caps on this time unlike last year. Well an hour later I went and paid $25 and walked to my fixed car. Guess what? The nail was still there! I ran inside, told the guy that the nail was still there. He went near the mechanic who worked on it, then came out by himself, looked and saw the nail. He said, "My mechanic will not re-work on your tire!" I said, "What! I need this fixed, I need this nail gone, that is why I am here!" He said, "my mechanic will not work on it". This didn't make any sense. They already took my money, worked on it, and apparently didn't as the nail was still on the tire! And now he was refusing on behalf of his mechanic that they were not going to fix my car. So he said, "Come inside, I will pay you back!" I said "Why? There is a nail there, and I want it fixed, that is why I paid you in the first place!"

Well sadly, it was prejudice. This is a very rural, conservative town, and me and my buddy were speaking in our native tongue. They thought I was stupid and wouldn't check to see if the nail was there or not after being charged for it. Plus when I asked at the beginning that they do not repeat the same mistake they did last year, that must have decided to treat me like this. He didn't give me any clear info and valid reason why they wouldn't fix my tire. He just kept saying "my mechanic worked on it, and he just doesn't want to work on it again". "Is this an excuse?" I asked. He kept repeating.

When I asked for general manager's name, he gave me but he wasn't in and he did not give any clear answer to why they wouldn't work on it again, nor did he apologize for cheating me in the first place. The nail was there. His excuse was that the guy fixed another nail. Guess what? They couldn't show the supposedly fixed other nail to me either. I neither care about that $25 nor about the hours I spent and the trust I had for sears, but I care for the respect that lacked, the way I was treated and refused to be given service or fixed their error. His answer was just take your money!

They should have (1) apologized, (2) talk to the guy and find out why he lied about taking the nail off even though the guy saw that (with his own eyes) it wasn't, (3) fix it right, and (4) never ever say "simply because my mechanic does not want to work on it!"

I am ashamed that I trusted them. I am hurt that my buddy witnesses how I was treated. I am so down that not only was I conned, treated badly, but not even given a valid reason for refusing to serve me. What does a minority man have to do in this stupid state to get some respect, and honest work? He had no right to treat me like this. And I know me not going back to Sears ever will hurt him, but nothing will be done for this wrong behavior either.. I called Sears' 800 number twice. Guess what, both times put on hold and got the phone hung up on me.

I hit a pothole and got a flat. I took my cars to Sears because I have road hazard Insurance. When I bought the tires, they were about $100 a tire. The sales rep name is Jim. He said the new tire would be $153.99 and I only had coverage of 50%. Then I asked if the spare would be put back in the truck and secured and he said yes. Well, it was thrown in the truck and the cap that covers the log nuts also was not put on. After realizing that this happened, I called and spoke with Jim and told him what happened and he said the truck must have had stuff in the way. I then informed him that the truck was cleaned out before I got there and the cap was not put back on. He could not have cared less. I will go elsewhere for my auto needs.

To make it short, the above people told me the tires were "dry rot." They did not have the authority to do anything and would have the store manager call me. He ignored my call the day before.

I will take this to small claims court, as I am a 78-year-old widow with a very limited income and feel that inferior product was sold to me, as I was brought up to trust Sears. As consequence, I have a "dry rot" on tires with 60,000-mile warranty and 14,508 on two and 8,319 on the other two.

I purchased new tires around February 9, 2010 for my Saturn and by March 27, 2010, I had to replace one because it blew out right after I pulled out of my driveway. I took it back to Sears and they told us they could not replace it because we didn't have the road hazard on it but there was nothing in the tire. It just blew out. I ask about Bridgestone warranty and they told me that they wouldn't stand behind the tire either. So it cost me another $229 for another tire and now I have the road hazard on all of my tires.

Misleading advertising at Sears Auto. I bought four tires plus the "New Sears tire installation package" for each tire. It listed for $ 14.99 for mounting, life of the tire balancing, valve stem, road hazard warranty, life of the tire rotations. I usually always buy the "Road Hazard" item because they will at least pro-rate the tire if is damaged and cannot be fixed. So in other words, instead of having to buy a whole new tire, they will give you credit towards a new tire (amount of tread left on damaged tire).

I found out later when I brought my car in that the road hazard I bought with Sears was only good for 30 days and you had to buy an additional "real" road hazard like the one everyone else sells (life of tire) for $13 more. The advertising of the package above is so misleading. I have never seen a Road hazard warranty that was just for 30 days!

I was calling around getting quotes for 4 tires for my 2007 Buick. Tire size 225/R16. I received a quote from Davis Tire in Chillicothe for a 50,000 mile tire for $315.86. This included the stems, mounting, disposal, balance, alignment and taxes. One of the next places I called was Sears and spoke to Mark, (the manager). When I called, he gave me a slightly higher quote. When I told him no, thanks, and that I had received a better quote, he asked what the quote was for. I gave him all of the above information from Davis Tire and he said that he would match it, plus 10% off.

However, he didn't have a 50,000 mile tire, but he did have a 60,000 mile Cooper tire that he would give me for that price. I told him that I would be in that evening. He said that he wouldn't be there, but Amber would be there to help. I got there around 6:45. Amber first told me that they didn't have the tires I needed. After looking for about 10 minutes, she found that they did have them in stock. Then she insisted that I told Mark that I had 220 tires, which I did not. I explained to her that he must have misunderstood me.

After she spoke with Mark on the phone she said that they would still honor the price I was quoted over the phone. I decided to also get an oil change that they offered for $19.95. After shopping around for 1 hour, I was paged over the intercom. I was given a total of $405.00. When I questioned the total, I was told that the alignment was not included and was $69.99 more. The tires should have only been $305.86 + 19.95 for the oil change = $325.81. I made a complaint with Angie, the electronics manager that said she would pass the information on to Michelle, the store manager. I got in my car and discovered that the alignment was not done. The car goes to the left as soon as you let go of the wheel.

The oil change was not done either. The oil still looked dark when I checked it the next day. They didn't change the sticker (you know the one that tells you when your next oil change is due) nor did they top off any of my fluids! This was all done on Tuesday, March 9th. I waited until Sunday, March 14th, before going back into the store. Michelle claimed that she never received the message and would have the district manager call me. On Monday evening, I received a call from Mark (the automotive manager I initially spoke with). I called him back Tuesday and was told he wasn't available, so I left a message. I did not hear back from him, so I called on Wednesday afternoon and was told again that he wasn't available, so I left another message. This time Amber called back. I decided not to call her back because she was the one that originally waited on me that would not help me.

My fiancee and I decided to go back in on Sunday, March 21st. Mark was not in, but Amber was there. There was a customer ahead of us, but we stood there for over 10 minutes without having her even acknowledge our existence. By this time, 3 other customers came up behind us. Then she had the nerve to ask who was next. My fiancee spoke for me and explained to her that I was charged for an alignment that I actually did not receive as well as an oil change. She argued with us in front of all those customers. She claimed that she gave me the oil change for free (which they did not). She said, "Well, if it has a Sears filter on it, then it was changed."

I explained that just because they put a new filter on it, doesn't mean that it was actually changed. Then she continued to argue with me about the tires. She told me I was lying about the quote I received from Davis Tires. I told her that I refuse to stand there and argue with her in front of all those customers and I refuse to have her stand there and lie to my face. Finally, she gave me back the $69.99 for alignment but refused to refund me for the oil change they did not do. She also refused to give me the number to their district office. I will never step a foot back into a Sears store. I've never received such horrible, unprofessional customer service in my life.

Purchased a new set of Michelin brand tires with a 60k miles warranty. I returned to have the tires rotated. One tire had a nail hole leak and they wouldn't repair it but suggested to replace it at a cost of 465.00. I refused to pay and took the tire, had it repaired and am still running on it. The front tires are now worn out with 43K miles of the 60K mi. used. The rear tires still have a x.5k miles or wear left. I asked to have them adjusted. They refused, but offered me a 470.00 rebate on a new set.

I did some research and found that the 'Michelin' brand tires were made by another company for Sears. I asked for a price on a genuine Michelin set of tires and was given a price about 440 per tire more. I think I was deceived into thinking that I bought a genuine Michelin set of tires originally. I have run many sets of Michelin tires before and never have they worn out before the warranty expired. At this time, I am very disappointed in the service at this store and the deceptive way they sold me the tires, thinking I was getting genuine Michelin tires.

On 1/3/10, I purchased 2 New Kumho Solus 716 tires for my 2002 Saturn (invoice # 027710499127). On 3/14/10, only 2 months after the original purchase, one of the tires went flat, as I was driving. I returned to Sears on 3/15/10, and they would not honor any type of warranty on the tire, despite just purchasing them 2 months ago. They charged me $96.82 to replace and mount the tire. I have been driving for 30 years, and have never had a newly purchased tire go flat that quickly. I took photos of the tire after it was demounted at Sears, if needed. I had to drive in traffic of 50 to 60 MPH on a flat tire, purchased 2 months ago, that almost caused me to have an accident.

I purchased four tires and four American racing rims. After two months, they are pitting and they are giving me the runaround about them and will not replace them. I can't get a hold of anyone to get any results. Thank you.

I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (this whole "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires.

The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said, "Go ahead, you'll just be dealing with me again."

My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) an alignment was declined (the salesman told me it wasn't necessary given the recent service) and 4) the wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the mangers first statement).

The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.

I had a tire repaired and in the process of jacking my vehicle, the mechanic place the lifting device in the wrong position under the vehicle, causing the underside to be crushed in. After finding the damage, I returned to Sears and notified them of what had happen, I finally was told by the manager on duty to obtain an estimate of the repair and bring it in. I got an estimate from Ward Auto body shop and provided to Sears as requested. Sears refuse to contact me regarding the disposition.

I called and was delayed several times. I went to Sears and waited for the manager to show. The manager informed me that his supervisor declined to take any action on the damage due to the length of time that had pass since the damage occurred. I registered my complaint with the BBB, they submitted my claim to Sears and they still refuse to take any corrective action to repair a vehicle that their mechanic damaged. Later, I found out that the mechanic who did the work was not familiar with the jacking points on a 1994 Corvette.

Because of their lack of knowledge, I am stuck with a vehicle damaged by Sears Automotive Center. Since you are not allowed, as per insurance regulation, in the shop, consumers are at their mercy, not being able to see problems/damages to your product until after the fact.

I purchased a third set of Sumitomo tires which carry a 40k mile warranty. None have come even close. Each set averages less than 30k. I went to get the last set replaced. They refused to honor warranty with the excuse that they were driven over inflated. Ha!

My tires are checked regularly by a certified technician at an authorized Ford dealership. Their reply to that: can't trust them. Not only would they not honor my warranty, but the manager was extremely discourteous and arrogant. Another part of their justification for not honoring is they would not get anything back for the tires. They should not carry a product for a company which will not honor their warranty, their dealers or the customer. To date, they still haven't replaced tires. But rest assured I will never buy another tire or any product from Sears. I am also going to contact manufacturer about this matter. I bought because of warranty and cost. I'm waiting to replace because of cost. Limiting use of car until tires can be replaced.

I made numerous trips to resolve a problem I didn't arrive with. I bought 3 new Bridgestone tires that I had balanced and an additional alignment. Since that day, I've been back twice and told once again to come back "when its not snowing." I have a thumping in the front of my car (2001 Honda Accord) that feels like a square tire.

Two visits and no problem was found. One more time and I'm leaving it overnight, so they can feel the square tire first thing in the morning. Regardless, they padded their repair measurements. Just look at time in and time promised, and ask your self, "Was I really promised that time?" I was told an hour to an hour and a half. But it's two and a half hours when they called me! My tires are wearing on one side or the other. I drove into Boston daily and can't just leave my car without a ride, so I have to leave it on weekends.

I had 4 Michelin tires changed on Jan 3, 2010 at approximately 6 pm and I picked up the car at 9:15 pm. I paid the bill with my credit card and came home with the paper work the guy handed to me. I've realized it wasn't the actual receipt. I went back the next day to pick up the actual receipt/final invoice. While I was at the store, I asked about the price match on the 4 tires that I had and the difference of Sears 10% credit from the cost. I pointed out that I did not receive the 10% credit on the difference of purchasing the 4 tires and see if they would adjust the price. (FYI: I have done this price match on several Sears appliances that I am fully aware of the process.)

As I was trying to explain it to the rep helping me, another rep comes by and asked me "what is the problem? " He (Jon R.) said "he was a manager in training and that he has never heard of the price matching and that they would only price match based on few dollars of difference". I asked him "are you certain" and he said he was the manager in training and that was how he was taught. I don't know who his trainer is but he just insulted his superior as well as clearly lied to my face. I went back to the office and asked the Assistant manager (Jenny) and she clearly quoted that was not the case and Jon was not manager in training and that he should not have said the things to me. She also said she would talk to him. From that moment, all I could see was this Jon guy trying to get rid of me and disrespected me as customer, an Asian and also being a woman.

I make a 6 figure income. I was at the auto center to pick up my credit card receipt that they forgot to give me the day before. I asked about the 10 percent because that is what any normal shopper who price checks before spending over $1000 on brand new tires. I feel I have been mistreated based on all 3 reasons that I mentioned above.

Sears should train their employees to respect the paying customers. I do not need to be treated like a second class citizen in a service oriented industry. I am more than disappointed that Jon ** lied clearly to my face and that he probably does the same to others. I hardly doubt that Sears Auto Center will do anything about it! I am just one of their many unhappy customers!

I could not believe it, but I was watching them at work. I spoke to the manager
Corey, who later told me I could take my car with one lug nut missing from
each wheel. I told him it was not safe for me to drive with a missing lug nut
on each wheel, especially since I came in with a complete set of 5 on each
wheel. He told me I would have to purchase another set of lug nuts at $39.00
if I wanted to have the wheels secured. In addition, I would have to wait another

1.5 hours for the replacements to arrive. Total time 3+ hours for 2 tires!!!

believe how incompetent and indifferent the staff, handling my purchase, is.

This officially ends my 23+ year relationship with Sears Tire.

I noticed my wheel was a little off to one side and I needed some new tires. So I went to Sears to get an alignment and price tires. There were no good sales on what I wanted in tires, so I told them to do the alignment and I would be back next week for tires when I had a little more money to spend. Half an hour or so later they call me to come to the service area. I am told they can not do the alignment as I needed a new upper control arm and new wheel bearings. It's going to be like $500.

I tell him I can't afford that right now and he offers to get me a Sears credit card. I laugh because I did a bankruptcy recently and no one will give me a card. Thirty seconds later I am approved for a three thousand dollar limit, crazy. So I asked him will this fix the problem? He guarantees me it will and I decide to have shocks put on as well while they are there. They had a free install on shocks promo.

I get the truck back and the wheel is still not straight, but now all the techs have gone home and told to bring back tomorrow.The next day I go back and they say it will be a few minutes. Three hours later they say its done and perfect. I go 20 feet and it's not fixed. I can't take more time off from work right away so I go back 2 weeks later. I tell the guy whats going on, he looks it up and says no problem all the work is guaranteed.

To make a long story short because it would take to long for me to tell you how the service manager told me a lie because he didn't know what he was doing and when I called him on it he said if I didn't keep my mouth shut he would have me thrown out of the store. On top of that he goes to show me the report from the alignment machine and they have four wheel drive truck listed and not my two wheel drive. So they go and redo it again and it's the slightest bit better.

So I ask him what are we going to try next and he tells me I can have my money back for the alignment and I should take my truck elsewhere. So I asked him why did I spend money on wheel bearings and an upper control arm if that wasn't the problem? I could see him thinking about a reply, it took a few moments of silence and he tells me that I more than likely would have neede to have those items replaced anyways and that there must be another problem that they can't find.

So now I am out five hundred plus dollars and my truck is no better than when I brought it to them. Not to mention all the lost money and time waiting for my truck. It's actually seven hundred but I am not counting the shocks as I asked for them.

Then on top of it Mazda dealer tells me they would prefer I take it back to Sears as I might end up paying for new parts as they can not guarantee the work was done correctly without taking it back apart. The tech mentions it could take twice as long to go back and fix someone elses mistake than if it had been done right in the first place. They weren't there to see what Sears had monkeyed with. The truck is not fixed and I paid five hundred dollars for parts that I may not have needed.

Now I have to wait to get enough extra money to take it somewhere else and a monthly bill from Sears to remind me of getting taken advantage of for months.

Have sever; cars with tires that were purchased at Sears. Had 3 flat tires caused by leaking valve stems on different cars. Took tire back to sears 1st time and was charged $20.00 for a flat repair on a tire with less that 2000 miles. They replaced the valve stem. 2nd tire went flat due to valve stem.

Tokk it to Sears and indicated valve stems were defective as this was the 2nd on to go bad. They said I should have bought the road hazard coverage. Explained problem was not road hazard but defective product. They said warrenty on stems was 90 days and would fix tires for $20.00. I went to another shop to have it fixed.

Went home and looked on web to see if there were similar problems with Sears valve stems. I found out that there were millions of Dill valve stems recalled due to failure and severe saftey hazard. Sears auto centers were one of the major retailers for these faulty. Sears was informed of this recall and new the risk associated with these stems.

I checked the stems on all my Sears tires and found they were all of the lot that was recalled. Went back to Sears to have all of these stems replaced as they were recalled. Was told there was to much time past, they were out of warranty (90 days) but they would repalce them for $20.00 to $24.00 per tire depending on the size. I had them replaced at another shop. I filed a complaint with my states Consumer protection agency that is pending.

Paid out over $250.00 to replace recalled valve stems, was not informed of severe safty hazards with bad valve stems, made multiple trips to finnaly have this problem corrected by another shop.

On December 23,2008 I purchased,online,4 new Michelin Weatherwise 2 tires to be put on my 2001 Hyundai Accent GS. Before I had them installed I verified with the tech that this was the correct tire style for my car. He said yes and they installed the tires. A week later I was driving and the steering felt really loose. I was all over the road. There was definitely something wrong and when I contacted Sears they said there was nothing they could do since it wasn't the tires causing the problem. For almost a year I have been going back and forth to have him check the car. Each time I was sent home discouraged and scared to drive my car.

This past week I went back to my mechanic and once again he said structurally the car was fine but that the tire belts were bad. I took the car down to Sears on Friday December 11, 2009 and they claimed that the tires were fine just not the right style for my car. I explained to them the problems I was having driving the car, being all over the road, not being able to break, couldn't drive in the snow without wandering and they claim the tires were in perfect condition but that the style was wrong. I'm sorry but I don't believe that excuse. They did offer to credit me some money towards getting new tires but I would still have to pay 157.34 for the new tires and front end alignment. It was their initial mistake so why did I have to pay anything. I demand a refund since it was an issue with the tires and service.

Ps. While I was there with the tech looking at the alignment on my car the asst manager Willie came over and was asking if my situation had been the same as another driver who had experienced the same problem, wandering all over the road, and come to find out the cause were the tires. We both had the same Michelin Weatherwise 2 tires and had the same mishap but his was because of the bad tires and mine were fine. Makes you wonder who is telling the truth.

Bought 4 new tires from sears. Went off the road and went to have car fixed. On inspection of the tires that was bought at sears, 1 tire was an off size. Instead of all four tires being 205 60 15 one of the tires was 215 60 15.

SEARS automotive. Do your self a favor and do not go there. On 11 15 09 I ordered Via Phone to the Bayshore New York store 4 General Grabber HTS tires in A stock size, not special order. The sales man said go on line and order them for a discount, so I did while speaking to him on the phone. Note he took my sears credit card number on the phone and BILLED my account.

He said after the order sorry not in stock, but you will have them in 3 days. That was on 11/15/09. Today is 11/23/09. So far I have contacted sears card service twice and got a form "sorry" letter. Have called the bayshore Sears Auto outlet 4 times. Twice i was told Sorry sir I'll check on your order and get back to youin a few minutes. Twice I was told the MGR was not in or went home sick? Funny no one has the answer.

PS. one guy said FEDx dilvered there tires once a week, the other said UPS once maybe twice a week.

I bought and paid for 4 tires online and the website said they were in stock at my local Sears store. I could pick them up and have them installed at Sears. Next day I went in and brought my print out. The manager Mike could not find my order after 20 minutes but said I could buy them again they had 8 in stock. I declined since I would have 2 payments for the same tires. The salespeople could not check on my order despite my receipt. One admitted they have real problems with the online ordering system. I returned home with no tires frustrated. On checking my e-mail I found out Sears had cancelled my order online 20 hours after I paid for it. They said there were not enough tires. Remember the manager Mike Said they had 8 of the tires I wanted. I only ordered 4. After my experience I'm afraid Sears Automotive has and will in the future not have my business. I just want to warn others to avoid using Sears online Auto service. It is completely mismanaged and frankly their online system doesn't work. Read the other complaints if you think my experience is isolated.

I suffered a flat tire near my place of work in Trenton, NJ; and went that day to the Sears Automotive Center in Lawrenceville, to get my tire exchanged or fixed. Dustin took my service order and my telephone numbers; and stated that the job would take about an hour. I went to browse around the mall, and at 5:30 (90 minutes afterwards) after no having received any dall, I went back; only to be told that the tire had indeed blown out, but there was no exact replacement! It took a lot of reserve to control my anger.

Meantime, four people were waiting, and; although the hours of operation are from 7AM-7PM and the workers do have 8 hour shifts, there was only ONE mechanic on duty, besides the sales associate at 5PM! The four customers had been waiting for approximately 2 hours. One of them was told "there needs to be a part ordered". He was irate and went to call to rent a car, stating that the rental would be deducted from his repair! Dustin became rather surly and responded, You can do what you want, sir, but the car cannot be operated without this part, and we'll get it on Thursday!" He told me the same thing for the tire, but added that if I wanted, I could go to Neshaminy Mall Sears to get the tire.

I often wonder what was being done to my car and to the other gentleman's car for 2+ hours. I drove my car one more day and this afternoon, went to the auto center at the Neshaminy Mall. It was a complete difference! Steven was the manager. He FIRST looked up the tire and within 45 minutes, I was done!

July 3, 2008 I purchased four brand new bfgoodrich tires for my toyota camry. The tires are warrantied for 3 yrs or 60,000 miles. Today is now October 26, 2009 and I've got just over 21,000 miles on the tires. They are bald and in the words of the technician way beyond the legal limits of wear. I've gone in faithfully to have my tires balanced and rotated every 3-6 thousand miles as according to their records.

On the 18th of February 2009 I had gone in to report an air leakage in my front passenger side tire. I was covered by my road hazard warranty, but I was told that the tires were too worn to be plugged. At this point I had 9889 miles on the tires which was under 25% wear, yet I was told they could do nothing. I go in today and tell them that my tires are under warranty and that they need to be replaced.

They tell me there are certain restrictions and that they must first inspect my vehicle for the cause of the wear. 10 minutes later they bring me into the shop and explain that my suspension is in mildly bad shape and that I have had my tires overinflated so that my warranty is void. according to the warranty details in the fine print along the back of the reciept, if they are defective within 25% of their lifetime, they would be fully replaced. mine are barely over 30% wear.

I was not given any replacement tires nor did they prorate pricing on new tires. I was told that I would be having to pay full price for another set of tires. I payed for the road hazard warranty that I went to use, and was not honored. I'm in need of tires after 21,000 miles and just after one year of ownership. (they are warrantied for 3 years or 60,000 miles.) I'm out of tire use that should have lasted another 39,000 miles or at least one and a half more years. Now I have to pay full price for the same swindle.

went online to find tires for my dodge truck found Sears had the tires I wanted. So we place the order over the phone with a sears rep. 4 tires and alignment and was told that the store would call us when the tires come in for installment. A few days later sears online called to say there would be a delay in getting the tires they were on back order then proceeded to tell me to call the local store to see if they could transfer the tires from another store. Again great customer service when the customer does the service for them. A week later the service Mgt AL called said the tires was in and schedule service the next day.

Thursday I had the wife drop off the truck at 8:30 for tires and alignment took two hours at lunch I picked the truck up at home to see how it drove as soon as I left the drive to turn on the road I noticed that the Steering wheel was still turned to the left as usual which should have been corrected after alignment still it handled fine with no problems. Called the wife on the phone to ask if they did alignment so she called sears to find out they didn't do alignment they said we didn't pay for it.

Wife calls sears online to find we did pay to have the truck aligned so sears online calls the local store to talk to Al to get things straight and tell him he's made a mistake.(WOW)Then the wife calls to see if she can get the truck back in for the alignment today Al says yes bring it back in at 1:00 so she called my dad to pick up the truck to take back to sear service center. Problem taken care of not likely.

After arriving at sears they put the truck on the rack to do alignment the tech started the process of aligning the truck after awhile the tech was seen trying to adjust the tie rod but was using a large pry bar trying to adjust the sleeve after a bit he was seen throwing tools and cussing. My dad ask the other Tech what's up with this guy and the response was this guy is not the guy who does alignment but the tech who does this is out. So after a few more [expletives] my dad told the tech to just tighten the suspension back up. The other Tech told my dad he could bring it back Monday 4 days later with new tires and no alignment.

My dad dropped the truck back off at work explained what happened and then I drove the truck home to find the front end was shaking up and down and while braking the wheels was chopping bad. Made it home started looking under the truck at the tie rod sleeves and found the techs pry marks on both sleeves around the threads of the tie rods the guy didn't even use penatration fluid on the rusted parts but tryed prying them loose causing the tie rod sockets to become very loose on both ends.

Called AL told him I would take it to a local alignment shop and have them replace the damaged parts and bill them back. Al said they would look at it Friday and if they damaged the parts they would repair it. Al also said he couldn't get it in until 2:00 becuase he had other customers scheduled. I told him thats not ok. I told him I was also a customer and that the job should've been done right the first time and not schedule alignment with someone who does not know what HES DOING! AL made a few phone calls to get me in at 7:00 friday. WHAT A SWEET HEART; he just might make employee of the year. Will see.

On 2/21/09 I purchased 4 new tires from Sears Auto, I also paid extra for a warranty for the tires. On 9/26/09 I went back the auto center because one of the tires had a defect in the tire, which the employee agreed with. the store stopped selling the brand of tire that they had sold me in Feb., so they told me the only tire they had to replace the defected tire was a different brand and that this tire would cost me over one hundred dollars.

I asked them why I should have to pay for replacing the tire when it was a factory defect. The clerk told me that all they could do was give me $12.00 off, I told them that I had paid extra for a warranty and was told that the tires would be replaced should anything happen, nails- road hazards- valve stems- etc. I asked the clerk why I should have to pay over a hundred dollars for a tire that didn't match the tires I had bought earlier and that I only paid $66.97 per tire and that the tire in question had a factory defect. they still insisted that I had to pay for the replacment tire but they would discount the tire for me, the replacment tire would still cost me more that the orginal tire cost.I told the manager that I would not give Sears one more dime and that if I had to replace the tire at my cost, I would buy the tire from someone else.

How can something so simple be so complicated?

2 months prior we purchased 2 rear tires from Sears on sale with the warrantee. 9am Friday September 25th 2009 we saw that the rear right tire was flat. I took the tire off and had a hard time checking finding why the tire was flat. No nails or punchers were visible. I pumped up the tire and put soap and water to find the hole. On the left side wall of the tire was a small crack.

I took the tire back and they would not accept the return. Spoke to the manager and he could not give me any reason why they could not return the new tire. Instead we get charged for a brand new tire (non-sale price). 7 hours later we get a call stating that they broke the lug bolt taking off the spare due to it being so tight so it must be replaced. (I took the flat tire off and put the spare on using my own strength.) 6pm got a call stating "Your cars ready we close at 8". Went to put up the car and asked why we had to pay for something they did. They replied the bolt was put on incorrectly. We had to buy a brand new tire, pay for the lug bolt they broke, and be without a car for 9 hours.

On 9/4/2009 a representative from Sears (Mr. T. Marsh) called me and advised that my tires were in and that I could come in and get them installed when convenient so I went there after work on Friday to have the work done. Upon arriving at the Sears location Mr. Marsh re-calculated the purchase for some reason and advised me that I owed him around $1100.00. When I asked why the price difference he advised that he wasn't really sure but offered 3 possible solutions.

1) Taxes were not added in the online price. 2) I had not been charged for the alignment. 3) The price for the tires that I received online was simply a quote and did not indicate the actual price of the tires, even though I had paid in full for them previously. Not only did he re-calculate the total bill, but wanted me to pay the full $1100 right then and there, not even taking into consideration that I had already paid the $881.25.

Initially I gave Mr. Marsh the benefit of the doubt, assuming that we would be able to work it out and agreed to pay an extra $69.99 for the alignment as I couldn't readily assert from my online confirmation where I had in fact been charged for the work because the confirmation email was not itemized in any fashion, but I got very frustrated when Mr. Marsh and another of the Sears mechanics tried to tack on more money for the tires I had already purchased by insisting that my vehicle required high pressure valve stems since they apparently had my truck listed as a GMC Sierra 2500 on the online confirmation, which would require the costly valve stems due to the extra weight of the vehicle; however, my vehicle is in fact NOT a GMC Sierra 2500 it is a GMC Sierra 1500 which does not require high pressure valve stems. At this point (45 minutes into the transaction) I pleaded with the Mr. Marsh to simply cancel my order and refund my purchase price so that I could take my business elsewhere.

At this point Mr. Marsh insisted that he would have to charge me a 15% restocking fee for shipping the tires to the store (which would amount to around $135) regardless of the reason for the refund because, he said we have to make some money on the deal, because we paid to ship the tires to this store for you so even more frustrated I advised Mr. Marsh that I would deal directly with Sears online in this regard to see if they could straighten this out and left the store.

That evening I drafted an email to Sears's online customer service which then prompted a phone call from Mr. Marsh on 9/5/2009. During this conversation Mr. Marsh advised me that they had discovered the glitch in the computer system and that he was not sure what had gone wrong but, they had seen where I paid for my install and alignment, and that they were now able to see the correct price for the tires and agreed that I did not owe them any more money outside of the $881.25 that I had already paid in full. Mr. Marsh asked me to come down and drop off my truck on Sunday 9/6/2009 for the work to be completed.

Upon arriving at the Sears location again, Mr. Marsh claimed that Sears.com had in fact OVER charged me by about $50.00 and that I was due a credit to my American Express card for the oversight. I advised him that I was not interested in the refund (because, honestly, I thought it would just complicate issues more) and that I simply wanted my tires and alignment done. Around 12:00 my wife and I dropped of my vehicle and went to lunch while we waited for the work to be completed.

Around 12:30 Mr. Marsh called my mobile phone and advised that they had ordered the wrong tires, and that the tires they received would not fit my truck at all. I told Mr. Marsh that it wasn't a problem if they could just order the correct tires for install at a later date, and that I would just come and pick up my truck in the meantime. Upon arriving at the Sears location again Mr. Marsh advised me that Sears did not even carry tires that would fit my truck in Hankook tires (though they had them on the internet and I had ordered them from an individual at Sears.com on the phone, who advise that he would order them specially) and that he would have to contact Hankook directly to see if they could sell him some tires but the price would be considerably more than what I had already paid.

In fact, Mr. Marsh told me that they would be MUCH more expensive, but he couldnt tell me how much more because Hankook was closed for the holidays and the earliest he could get them ordered would be Wednesday 9/9/2009, Which would not work, because at this point I need tires badly. Mr. Marsh simply kept pointing at the Sears.com item number on the invoice as to insinuate that I had somehow ordered the wrong size tires.

Frustrated, I again pleaded with Mr. Marsh to process a full refund so that I could take my business elsewhere. To which he automatically replied that he would have to charge me the 15% restocking fee and that he would not consider waiving it regardless of whose fault the errors were. Mr. Marsh also advised that it was never a good idea to order tires from Sears.com, and that if I wanted tires I should have come to him in person to get them. He also advised that this was the first time he had done any business with the online people and that he wasn't surprised it had gone wrong.

So, for the second time I left the store angry and went home to contact the online customer satisfaction line. Upon contacting the online forum, I was instructed to wait 2 business days to give the manager of the store an opportunity to resolve the issue. I wrote back to the online forum and advised of my entire ordeal and advised that I had waited much longer than two days, to which they again instructed me to wait two business days.

To date, customer satisfaction now refuses to contact me directly via phone, they refuse to escalate the matter and insist that I provide the store manager from the Sears location an opportunity to deal with this issue, even though he has failed to do so thus far. I will lose $135 due to an error that I didn't make

Going in to buy 2 tires (only) and have them mounted. Looking at the website they had 2 IDENTICAL tires...for 2 different prices. Of course the lesser one was not available, and I could not get an explanation as to why/how 2 tires same size, same make, same everything would be almost 40.00 dollars more!!!

Anyway, we chose our tires, and when given the full price of approximately 450.00...I asked for a breakdown in charges. Included in there was some weird warranty, that was simply assumed that I wanted for 30.00 and the alignment..which of course with new tires I would need...I told them no on the warranty business, and to NOT do the alignment until I had seen the numbers. We were then told it would be one hour to a hour and a half tops until completion. Fine. Naturally we were in a mall, so we could 'kill' an hour...So at 1 hour and 45 minutes we returned to the auto department to find our vehicle had JUST been put on the lift.

We were told 'they are working on it now', and when asked how much longer it would be we were told it depended on what they found...Mind you with having two tires replaced, I wouldn't think they would be looking for anything! Anyway..to make a long story short. They tried their darndest to charge me for the alignment, which I didn't need...and it took yet another hour and 10 minutes. Total time over 3 hours to get 2 tires changed! Then they tell us 'well, we are short handed'..That is all well and good, but tell me up front don't try to make it seem like nothing is wrong. We ended watching them through the gallery windows, and I must say, that both of them (only had 2 guys working) really seemed to know what was going on. It would have been nice if they had just been up front, and I would not have had a problem...not assume I wanted a warranty or assume I would want the alignment...they would have made another 110.00 dollars from me, had I not been paying attention.

While checking out, he printed out a new invoice of what I paid for, and when I signed for it, had to press him for a copy of the one I signed! I then asked his name..and for the name of his supervisor and when he would be in. This poor boy was visibly shaking by the time I left, and I never had to raise my voice. It will be the last time I deal with Sears automotive. Be Very Aware, and make sure you get a breakdown of services they are trying to do. Look at other consumer reports..I wish I had prior to going there.

I purchased 4 Goodyear tires at Sears about three years ago for my Jeep Liberty for $533.00 plus extras and road hazard. At 26K miles I went in with air leakage. I have had the tires rotated every 5 to 7K miles as instructed. When I went with the constant air leakage problem they told me I had dryrot on three of my four tires. Sears said that was a tire defect and they would only allow $25.00 if I bought new tires. My warranty is for 40K. Sears said Goodyear would only allow the $25.00. If this is the case, I will never buy for me or my family, nor will I recommend Goodyear, which I've used most of my driving life.

I wish I never went in this place . I told them just put the tires back the way they were.I wanted to get out of there so bad it was now after 7:oo pm . The noise from the back is somewhat better and the front tire still squeals . I got in my car cring , while the assistant manager , Heather Ewell was smiling the whole time . Now I have to take my car elsewhere to have it checked or trade it as a clunker because it sure sounds like one . How can something so simple go so wrong ? I want answers ...

I purchased 4 new tires for my car 11/2008 from Sears. I took my car back to Sears Automotive when I discovered a nail in one tire on 8/13/2009. I spoke to an employee named Mr. Lucas J. Mr. J had an errogant attitude to say the least and nearly ridiculed me for not buying the "hazard insurance" Sears offers at time of tire purchases. Mr. J told me he needed my car for at lease 2 hours to repair the nail hole with a plug and that would cost me $20.00.

I waited the 2 hours, went back to Sears for my car and Mr. J was excited to tell me my tire was unrepairable and dangerous. Mr. J along with the employee who worked on the tire both told me there were 2 holes in the tire at a diagonal direction and the tire was destroyed. Mr. J agressively demanded I purchase a tire at that time. I told Mr. J I was not purchasing a tire from him and I wanted my tire put back on my car.

The employee did put my tire back on the car and I left and intended to have my tire looked at by another professional the next day. When I entered my car the smell of body odor sweat was unbearable, I pulled my car over and opened all my windows, doors, the moon roof and I got out of my car for 30+ minutes. The smell was unbelievable. We are in Arizona and people who work outside all day sweat and stink after 8+ hours a day in 115' heat. Doesn't Sears have a policy to care for their customers property? What about covering my sheep skin seats with plastic like my Car Dealer does when I take my car in for any and all services.

The next day, 8/14/2009 I took my car to Costco Automotive and had them look at my tire. Guess what.......NO hole in the tire-the tire was in perfect condition-no plug needed-the employee told me "the nail was barely in the tread and there was no damage to the tire at all." I was in and out of there in 20 minutes. I have a receipt from Costco Automotive with the diagnosis.

This upsets me,I did not need a new tire and I feel the Sears employee, Mr. Johnson tried to intimidate me and scare me into buying a new tire I did not need by stating my tire was destroyed and dangerous to drive.. Mr. J was unprofessional, unexperienced, intimidating and errogant and I do not appreciate the sickening body odor smell left in my car by their employees.

Staff very inconsiderate. When I asked to speak to the manager was told he was in a meeting & there was no phone number he could be reached at.

I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage. Thier (insurance agent) offered to pay $400.00 as a good consumer gesture. Its like hitting my head against a brick wall. I can say one thing i will always walk around my car with a video camera from this day forward. I have all the emails and phone msgs. anyways im sure your readers would be interested in this. FOLLOWING ARE MY EMAILS

Well I have spoken to your rep Ray W. I have explained all to him and he had offered $400.00 to settle this case. I had made it quite clear that I would only settle for $906.00. That is the lowest estimate that I had gotten. Anyways I would rather loose in a court room than settle for that, And I really dont think I would loose! I do not understand Sears. And Im really starting to see why your business has shrunk. The customer is trash to you. That is fine. You will lose me and anyone I can convince to never do business with you. I will see you in small claims court, if I am forced to take that drastic of measures. Win or lose let the ball land where it may.

I will seek consumer news reporters prior to taking that action. I really can not picket that store because its in a shopping center so far from the road, that is not an option, but I can, and probably will exert my right to picket on the sidewalk all along your Southland (Middleburh hts OHIO store). I m not sure what else I can do to make you understand that your employees have caused me this grief. My parents where very loyal sears customers, and i kept too that, but i will not be able to support that anymore. I do believe in customer service, but you lake that. For every one person you lose as a customer it takes 10 times more effort to get that person back. And Sears is an American tradition. I wonder how many have walked in my shoes with you and how many people will follow in my foot steps with you

Anyways im sure you don't care and dont want to hear all that. Well I guess we have all spoken. Thank for the dent and scratch in my car!
I guess I will have a (gift from you) a dent that keeps on giving RUST! I will have that as a reminder how you dented and told me to get lost! THANKS AGAIN. Well, I did not realize that it would be this difficult to even be able to deal with my problem. On Tue April 21st, 2009. I received a phone call from JOHN a Tech with Medina Sears auto center. He had informed me that he had noted all the damage on my car on a form

and asked me to look it as I talked to him. So I did!

He said he had walked around the car and noted all the damage on the car on this form. Well he was correct the damage he caused was noted on this forum. I was shocked? So I asked him what does L R SIDE HIT PTS MEAN? He explained that there was a dent and a large scratch on the drivers rear side of the car. So I ask John how come he did not annotate on this form the right rear bumper contained major major scratched from where i backed into a brick wall and how come he did not put down that the tail light was cracked and missing red parts where you can see the silver coming Thur and how come he did not put that there is spider cracked and major cracks in the windshield I mean the windshield is majorly all cracked up!

THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND THE CAR! MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR,
MY PROBLEM THAT I HAVE WITH ALL THIS WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY. He said he did not notice that. I asked him if i can talk to his manager? He put me on hold! Then after a few min. He came back and said the manger will not talk to me

over the phone, with out being able to see the car!

This matter has caused great hardship for my family we are making car and insurance payments on a car we don't have. My husband is disabled and it is difficult getting to doctor appointments, as well as other day to day tasks.So I said I work till 6:00pm will you manger be there at 7:00pm. He said no, I said I work till 6:00 pm every night this week so how are we going to do this. And then I was put on hold and then disconnected! I called the middleburg store to see if they can contact his boss. Whom I have not heard back from. And it does not look like I will!

This is very immature and unprofessional behavior but you are going to have to give me someone to handle this problem! The have dented, scratch, and messed up my front end alignment that sears did in jan/2009 AND IT HAS TURNED INTO A NIGHT MARE. I FEEL LIKE I AM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL. SALES CHECK # 021700434043 MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

Thank you for your recent correspondence regarding your experience with our Medina, OH auto center. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. We apologize for the inconvenience you have encountered with your vehicle after having your tires put on. We have forwarded your message to the Auto Center Manager. They will contact you within two (2) business days.

Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you North Court street, Medina Ohio, 44256 Sears Automotive Center. I purchased 4 tires and I had them installed. Your Service Techs were very nice and helpful. However When I got my car back It was parked between 2 cars so I could not really look at the tires. So when I got home, I looked at my tires, and the whole back side of my car (drivers side) had been majorly dented and scratched all up! Well im sure you can understand my frustration. I think the worst part was that they did not tell me about it. They just acted like well we wont say nothing, and hopefully he wont notice till later! Thats more frustrating than anything. And what is really frustrating is that im loyal to sears. And now this...can you please investigate this and get back with me. Someone has to take responsibility of this situation....

HUGE SCRATCH AND DENT THAT WILL RUST AND ROT. SO THOSE TIRES THAT I PAID 500.00 FOR WILL NOW HAVE COST ME OVER 1500.00 AND PLUS A RENTAL CAR FOR 4 DAYS

On July 11th 2009 I went online to look for new tire for my car. I contacted Sears and chatted online with one of their rep. by the name of Jodi K. The rep. was helpful and quoted me a price located the tires for me and gave me a reservation number(09556048)and said I would need that when i got to the store.I asked what time the service center was open until and I was told 9pm. I wentthe very same night I arrived at 7pm they could not find my reservation, then they proceeded to located "my said tires".

After 20 minutes I was then told the shop closed at 7pm and I would have to come back the following day.Upon arriving home that evening I called Sears customer service and spoke with a gentlemen by the name of Chris, who said that was unacceptable and they shuld have put the tires on that evening.I returned the next morning and spoke to the srevice mgr. about how displeased I was already from the night before, which he did not care one bit.

I left my car it took 2hrs to install the new tires. Since then my tire sensor light will not go off, I have tried repeadily to reset the guage. I have now learned that my tires have been mounted incorrectly, my wheels were rotated incorrectly, my tire sensors were either knocked off or damaged and two of my rims have been chewed up from the impactwrench they used.. I do not drive the car very much,today when this all came to light I tried contacting Sears, I asked to speak to the mgr.(they were unable to find him, but they would take a message) I never rec'd a call back.

I drove to the Sears service center which is 90 miles R.T. from my home. The mgr wasn't in, I was greeted by a fellow(YEA WHAT'S UP)Ryan and told him my story and that if I did not recieve a call back by 10am Fri. I was putting a dispute through on my cc!

Chrysler 300C to Sears Automotive Center for 2 front tires and an alignment. Was told that the alignment was done and the tires could not be done then. I was told that the tires could not be installed as I needed new lug nuts and Sears did not want to take the tires off to find out that the tires could not be put back on the car. As requested by Sears, I purchased new lug nuts and brought the car back to have the tires installed to find that the lug nut was hammered either chemicals or heat were used to get the lug nuts off and as a result of this my rim was damaged. The finish on the rim showed that either the heat or chemicals damaged the rim. Still no tires were installed and left with damage.

Went back to Sears with my husband about 4 days later and argued with the assistant manager Willie who insisted that his technician would not do this.. My husband and I showed him the damage to the lug nuts and the rim He took pictures and said he would let me know whether they Sears automotive would be taking care of this or taking the liability of the damage to the rim but would reimburse me for the lug nuts.

After not hearing from Kevin (mgr) I called Sears and he advised me that they would take care of the rim and the lug nuts and to e mail pictures of the damaged rim and they would order a rim for NOw 3 mmonths later many many phone calls sending e mails of the pictures of the rim and damamge to the lug nuts I am still waiting. I spoke to assistant manager who thought his manager Kevin was handling this. I asked Willie if he got my numerous messages and e mail and why he did not return my calls. He didn't have a valid reason so this was his resolution.

Willie from Sears automotive instructed me to fax the receipt for the lug nuts and a pricing quote for the rim On Saturday July 18, 2009 I faxed my paid receipt for the lug nuts and I got pricing of a new rim from Branhaven Chrysler as Sears was unable to get the rim from their supplier. I am stil waiting for some action. I was told by assistant mgr Willie that he would get back to me on Monday July 20, 2009. I called the store on Saturday July 25,2009 and left a msg for Willie as I still have heard nothing I also called the dealer to find out if Sears contacted them and had purchased the rim. The rim had not been purchased and I am still waiting for resolve.

Hoping you can help me and also for all my frustration and time and energy my tires should be discounted heavily for this awful experience. I will not do business with Sears once these tires are installed. Please help and advise me!

To whom it may concern,

I have recently had one of the worst customer service experiences of life with the Sears Auto Center in Hackensack NJ. They also put me in danger by letting leave the Auto Center with damaged vehicle.

When I picked my car up and left the car was driving extremely weird and I thought it had to do with the new tires. I live in Brooklyn NY and work in NJ so I was heading home. As I drove I noticed the car was not driving well and making noise from the front suspension. The car was uncomfortable to drive the steering wheel was not straight and car would shake under braking. I figured they messed up the Alignment, so I brought it back on (07-10-09) and after I had already called twice to say I was coming and that I didn't have too much time the Sears Auto employee told it would be 2 hours in very rude way. After a hour they called me and told me that I bent a Control Arm, I asked any they had let me drive out the first time with out telling me and the employee made excuses and told me to contact the manager the following day.

My experience dealing with the employees at this branch has been so bad I want nothing to do with it. They were rude, they often complained about helping costumers, they didn't explain what the charges were for, at one point they left me standing in the Service for 15 minutes while I was just trying to get the first tire balanced. So I am intending on emailing this to Customer Service, the highest executive I find at sears, and possible consumer affairs and the better business bureau.

My car is currently my car dealership having repairs done that Sears either caused or at laeast failed to reconize while working on my car. But when I drove my car to Sear Auto that day for new tires it was not driving bad and when I picked it up it was driving worse than when I dropped it off.

I also belive there may be ground for a lawsuit here do to the unsafe conditions that my car was returned to me.

I do not know what Sears intends to do about this matter but other than just losing a me as customer I will take my time to make sure as many people know about this as possible.

I will be sumbiting my bill of repairs from my car dealership to Sears, please let me know where to send it.

Either refund the coast of the tires and alignement or pay the cost of the repairs to my damaged car.

This particular Saturday, 2nd Saturday in May, 2009. I went into the Sears Automotive Department to purchase chrome rims for my Ford F-150. The sales person was very polite while I was looking for a set of rims, once I located what I wanted, the sales person informed me that he had to take me to the warehouse and look for the rims. My wife and I walked a good 1/4 mile to the basement warehouse to view these rims. But, there was a couple of these rims available. I informed the saleman that I wanted to order a full set of these particular rims and would pay for them now. Also, I wanted a new set of tires that was buy 3 and get the fourth one free.

Now, this is where it got crazy, the salesman to me he could not sell me the rims or the tires until Monday, because he was not sure the rims would fit and he had to call the headquarters that sold the rims and ensure it was okay. Remember, these are SUV/Light Truck Rims. So, I ask him if that price would be the same Monday as it was today.(Saturday)He told me NO, that was not a going to happen, because the sale was ending today. (Which was a lie)

So, I was becoming very, very frustrated my now, my wife was livid, and expressed this statement" I can not believe we are begging these people to take our money and they are refusing to allow us to buy there product".

I asked the salesman again to may sure I understood him, I can not buy these rims and tires today. (cash) And again he to me, If, I wanted the tires and rims I would have to come back Monday.

My wife and I left and when we got home
we called the Customer Service Department and expressed out frustration concerning the incident at the Automotive Department. This gentlemen put us on hold like 5 minutes and then hung up. This went on for approximately 30 minutes, each time we called the Customer Service Department, the same thing happen. Finally, after 11 attempts of calling, the Rep informed us that shift change was going on, 4:00PM, okay, what now, well after being on hold this time for about 10 minutes, this women come on line and tell us, if you come in Monday, we'll order the rims and tires and if the manager give us the okay we will give you the sales price.

The sale went through Sunday.

Sears sold and installed the incorrect size of tire on my vehicle. At the time I questioned the size, but was told it was the right size. They are the experts, so I thought. Since then I have had three valve stem failures, tried to use my lifetime balance and rotation twice, only to be told it would not take long, 2 hours later my car had not been touched while other cars that came in after mine without appt. were worked on first. I left both times without any explanation. I guess they already had my money, so I was pushed to the bottom of the list.

Today my wife was diving my car and a tire blew out. I went to change the tire with the spare, original correct size, but could not drive car because it immediately made odd sounds. Called a mechanic who said do not drive the car because it is all wheel drive and it would damage the transmision. So I had the car towed by flatbed some 50+ miles to sears to replace the tire because of the road hazzard warranty that I have with Sears. I pointed out to the manager that the had sold me the wrong size tire. He looked it up and look at the sticker in the door jam and said "yes that is the wrong size tire" I asked what am iI supposed to do with future flats when I cannot use my correct size spare. He just said sorry about that, and that was all.

He also preceded to tell me to replace my tire I had to pay a prorated amount for the replacement tire, which had more than likely failed due to the faulty or cheap valve stems put on the rims. As I drve of the car now had a pull to the right which it didn't have before, funny after they had tried to sell me a alignment. Coincidence?

Then I relized they had replaced the tire and rotated them incorrrectly. They had put left side tires on the right side which you cannot do with radials for risk of a blow out. The actions of this Sears sevice center has put me and my family at risk with not a sigle care.

I purchased a set of tires awhile back for a truck I dont use all of the time. One of the tires had seperated. I went to see if I could get prorated on the same tire. All three others are good with plenty of tread. I was told there was nothing that can be done for me. The salesman(Abs) turned and walked away. I went to Costco and tire wharehouse, Both said They would have replaced it. Unfortunitly they were out of the size I needed.

I am in customer relations myself, and felt I was treated poorly. I do have a lengthly sales history with your store, and probably will not return! I did contact the store manager, but never received a responce. Thought you should know!!

I was purshing tires at sears I wanted a certain kind. that was remingtion sorry if spelled worng. well any way they said all they have is two I had told them that is all I need. Two of my tires were bad. Well anyway They refused to put them on my car. I could buy them but they refused to put them on. They had told it was becouse of the car being awd.

I have a 1999 subaru well they said it would damage something we said we did not care the car has alot of miles on it but I needed tires. But they refused to put tires on my car. It was not right. So we got the tires and had to get them put on myself. Which all we wanted was the tires put on. They had put just two on other car of ours that was awd not even a year ago so why not now??? makes no sense to me. I guess I thought it was kinda of rude of them to not put them on. They did not even look at the other tires. I don't know or understand why they would not put the tires on.

took a tire in for flat repair, flat was repaired, tire pressure monitoring system, had been damaged, sears replaced the part with the wrong part, contacted store manager joe, joe led me to belive that tire monitor would be removed and i would be refunded, frank the so called service manager refused to do any of this.

Now im stuck with a damaged tire and have to spend $ 200 0n a new tire as well as another $80 on a new monitor system

I had purchased a battery for my 1996 Maxima in March, 2006 from Sears Tire and Auto in Laguna Hills, CA. The battery has been a problem ever since. This morning, the car would not start again! I had AAA come out to jump it. The tech told me the battery was bad and leaking acid and that I should take it back to Sears and get a replacement.

I get to Sears and was told by their tech, that nothing was wrong with the battery and that it was just condensation and not acid. I asked if the battery was still under warranty and they told me yes it was, but the replacement part of the warranty ran out 5 weeks ago. They said that they could give me a new battery prorated, but they weren't sure that the battery was bad as it was holding a charge. Then they said that they could change out the battery for $50 but there would be no warranty associated with that new battery. I told them that was not fair and not right.

Wes,the store manager, did not care. I told him to put my battery back in my car and I would have to go elsewhere. I had AAA come out and give me a new battery. (the have a new battery service program) It comes with a 6 year warranty and they come to my house if I have a problem. Also, the AAA tech showed me that Sears had actually sold me the wrong type battery for my car. My car is a 6 cylinder and I had a battery from Sears for a 4 cylinder. And to top it off the AAA tech showed me that the Sears battery only had 9% life left to it.

Biggest complaint- Associate opened a credit card and I received it in the mail with my maiden name not given so it was done after the fact. I turned it down and still it was done. As well as adding a warranty that I did not okay, which I caught before he got to ring it through. I went in for 4 new tires after being inspected. I chose sears because of an AD for 1 free tire w/ the purchase of 4. When I asked about the deal in the AD. The associate looked it up in the computer as if he was unsure of the ad. He said that the tire offered in the AD was more than what he was suggesting. I okayed the passenger tires in place of my performance tires because they were also not in stock. He also told me passenger tires are better for the rainy weather. Performance were made to speed and turn at the same time.! ?

I asked what mileage my original Honda tires should have lasted. The answer 70,000. I was at 43,000! He told me after measuring the tread again (because he was not too convincing the first time when he said I COULD use new tires) You are at ##### and will not pass the ny state soon after. So I agreed to have them done @ 570. I aked for any other deals and was told he could not do anything about the Labor. Tires could be 10% off if I wanted to shop area shops. I told him that Mavis offered free alignment because I received an ad from them as well.

My car needed it so I was having that done also. He said that had to be charged. He also said that mavis did his tires and they BROKE OFF that they are HORRIBLE DONT GO THERE He answered questions with answers of questions that were not being asked. I asked for a breakdown he turned the screen to me and I saw that he was charging @$50 to have a short limited warranty with roadside assistance, which I already have through HONDA. He questioned if it covered ABC like theirs did when I said I don't want the coverage I have it. I said NO again Thanks. Entering the show room (i came in through garage) I saw HUGE signs about the 1 free w/ 4 tire sale! I asked again, none of those tires will fit my car? I was told not in stock, you'll wait 5 days. I said that is okay. He said well they are all way more expensive.

Okay, maybe he did give good tires. Came back to pay and had to ask about opening an account credit card to save 10% over $50. my mom saved last week. She was with me. First he said you can have 6 months no finance charge or save 10%. I again asked what about 10 %. He said yeah or no finance charge for 6 months. I said I'll take the 10%. He took all of my info and then said, no you can only save $10. I said, Forget it, I' ll pay from my account. After all that I still received a credit card from him. I called up found out he issued it and cancelled it. He checked no on returning the tires, when he never asked. Since they were way under due it should have been asked. My dad had his tire change bill and was not charged for labor. He called and asked if they charged for labor answer NO. He asked why the charge on my bill. answer no way to put alignment on but to label it as labor.

I rencently bought four tires from Sears on 03/12/09 and I payed a total of $720.77 . I had to return to Sears on 03/21/09 because the tire from the left side began to make a horrible noise when I would stop or make a left/right turn. After my vehicle was inspected by Sears, they indicated that the ball joints from the front left and front right were extremely damaged. They gave me an estimate of about $650.00. I asked them why they did not indicate that the ball joints were damaged when they first placed and aligned the tires on my vehicle. They apologized for not letting me know ahead of time of the problem, but advised me that the problem with the ball joints was not their fault.

I accepted to have theleft side of my vehicle fixed because I only had enough money to fix one side. I figured that the total price should only be half of the original estimate of $650.00 which would be $325.00. The manager then told me the full price would be $405.00, which was way over the initial estimate. I had to accept and pay $405.00 because during that time I did not have a second alternative. On 03/25/09, I found a place that agreed to fix my right side of the vehicle (it should be noted that the problems and the labor needed to complete the right side of the vehicle were the same as the left ). I payed a total of $150.00 to fix the ball joints on my right side. Im explaining my story because Im hoping to receive some type of help because I feel that I was a victim of abuse from Sears.

SEARS charged me $255.00 more than what my mechanic charged me to do the same type of labor and job.

I had a flat tire. One of 4 that I purchased at Sears Automotive in 2006. I changed the tire myself and went to the Sears Automotive where I purchased the tires. I walked in the store, there were no other customers. When asked how long the service would take to fix the flat and put the spare back,John checked out in the garage. He said no one was ahead of me and they would bring the car right in. It would be less than an hour.

It was now 4:30pm. I though fine, I'll shop and come back. I came back at 5:25 only to find they hadn't even started on the repair. After another hour of waiting, and several just 5 more minutes, I went back into the garage myself to see what was going on. Two guys were leaning on my car, and a third was talking to them. I asked what was going on, they all looked at me, said nothing and then 2 of them walked away. The one left said he didn't know how to put the spare back in the car. Frustrated, I told them to throw it in the back and I would put it on when I got home. I never got an apology or explaination from the manager for the delay.

No real consequences. Just frustration on my part, and very poor customer service on theirs. If they had just been honest with me, I would have been much happier. Not a big Sears fan right now.

My wife is always careful about locking her car doors. She took her car to Sears for new tires, and when she went to pick up her car, the doors were unlocked and the GPS she keeps in the glove compartment was stolen.

I gave permission for someone to use my Honda Accord when I was out of town. He had a flat. After mounting the small, spare tire, he drove it into the Sears Tire area to get the flat tire fixed. He was told that there was sidewall damage and they would not fix it, but could only sell him a new tire, which they did. When I came back from out of town, I had the tire checked at a large tire store. They found nothing wrong with it and suggested that a leaking tire stem could cause the problem. The sidewall was merely scruffed up.

I took the tire back to the Sears Tire Store Manager, in this case, the same Larry. He told me that the scruff marks on the sidewall were enough such that they would not repair it. I asked why they did not give the driver the option of just filling it with air so he could at least get home as well as the option of a new tire. Buyer beware with Sears Tire stores. It is amazing how many complaints against Sears can be found on the Internet.

It turns out that the tire was under warranty with another tire store and if he had driven it home, I could have gotten it fixed free. As it now stands, I am out almost $100.

i went to the sears auto repair with a tire that was leaking air. i was informed that the tire could not be fixed because it was in the side wall of the tire. the next day i took it to a tire repair place and it was not in the side wall, it was in the middle and they fixed it with no problem.

none i just thought someone should be informed so that people know not to trust this place!

In April of 2007 took my Chevy Silverado HD in to get new tires put on it, they notified me that I needed an alignment, to which I agreed to have them do, about 8 months later I developed a vibration in my truck and noticed my tires where wearing very badly, so I called Sears and told them about my issue and they told me to bring it to them and they would take care of it, so I did. It wasn't in their auto center 5 minutes and they came to me and stated that they knew what the problem was, they had said they put the wrong tires on my truck, at that time I didn't understand exactly what that meant, but they said they would take care of it, they said that wasn't the only thing that was wrong, my wheel bearing was out, so I asked the mechanic there if the wrong tires could have been the cause, and he said "possibly", they had me pick out new tires and continued to add things up and told me the whole time they would take care of this, they spoke to the manager and came back out and told me it was going to cost $1,200.00 extra to correct this problem, I said no.

I went home contacted the corporate office and told them my issue, they said they would take care of it, in the mean time I started to investigate what they had meant by the wrong tire and what they had done was put the wrong load ratio on my truck, which was in violation to the law, it was a safety hazard, so as Sears continued to drag their feet I had to get my truck repaired, which cost me $1,100.00, because I used it for work, and at this time all I asked them for was a refund for my repairs and time spent trying to get information for them which came out to $2,500. So here it is almost 2 years later and they are still refusing to pay for anything, and don't feel like they are negligent, or even concerned that they put me in danger because of the safety hazard that they caused.

I took my 2007 Ford Explorer to Sears to have new tires put on. In the back of the vechile I had the rims still on the old tires that were to be put on Suv. Everything seemed okay when I picked up my Suv, but a couple of hours later (25-30 miles) the dash light came on stating tire default. I checked in my book and it stated tire pressure was the reason so when I got home I had my husband to check the pressure in the tires. I was shocked to find that all the tires had a different amount of air pressure in them. To add injury to insult,the following morning my front passenger side was flat.

I took the truck back to Sear telling them about the tire and was informed by a service guy that I would have to pay $30 to fix a tire. I thought about all the money I gave them freely with no problems to get the tires and I left. My husband called and ended up taking the truck back, they claimed there was something wrong with the rim but my husband took a picture of the tire that they took off and refused for them to put it back on. Since his last time, I taken it back again and they claimed that they took all the tires off and dipped them to see if they were okay....my passenger tire still goes flat everyday and I have to check all the time to make sure it's okay to drive.

It has taken alot of gas money (we live 45 miles from Sears), time from one of my class (I skipped to make sure the tires were okay), I left work early to get the tire look at, and emotional stress I worry that the tire will mess up the rims and that more will become wrong which means more money.

I went to buy tires today based on a sale circular in yesterdays paper pricing a Goodyear Assurance Tri-ple P205/TR15 at 114.99 per tire, buy three get one free plus $25 rebate coupon. I went to the store based on this ad, noting the adsaid prices vary by size nd knowing I needed a slightly smaller size figuring my cost should be no more than the 114.99. to my surpirse teh store employee was not aware of the pricing; at first he said he did not have the circular and stated the price was 146.99 per tire, after some insistence I got him to locate a circular, and it indeed had the 114.99 price. He then told me that that price was for that size only and that there was no reduced price on the smaller size I needed.

After some back and forth in the interest of time ihad no choice but to pay that price, having to ready the car that day for a trip (tires were a gift for my son and his girlfriend's car). I do feel that I am a victum of a misleading ad and a classic bait and switch effort-- I have been a SEARS client forever and now feel that SEARS is in the business of duping its customers with come ons--i had been planning to purchase my new kithchen thru SEARS but now have doubts about their pricing policies. Ibeleive I am owed the differnce i nprice or at least a plausible expalnation-- I look forward to your response before I take this complaint elsewhere.

$96 dollars plus tax and loss of faith in SEARS integrity

I took my 2004 Nissan Quest to Sears Auto Center at 8:45 Monday January 12, 2009 for an oil change and tire rotation. On Tuesday I began to experience a slight clunking in the right front wheel area upon slow deceleration. On Wednesday the sound became more frequent. On Thursday at approximately 10:00am I had my car towed to Antelope Valley Nissan. The Service Adviser Tom asked me who did my brake job and I informed him I did not have a break job but a tire rotation.

He stated well, I am just happy to be able to have this conversation with you. He proceeded to inform me that the lug nuts on the front driver side of my vehicle had not been tightened and that the wheel was very near coming off the van. I contacted Jessie who was the stated as being the overall Service Manager. I informed him of the above situation. He offered to give me a free oil change. I do not feel that the manager understood the gravity of this technicians error. I have an 11-month old and a 5-year old who are daily passengers.

The thought of what could have happened because of poor workmanship horrifies me. I do not believe that the manager appropriately dealt with this issue nor did he sound overly concerned with the problem.

I sent my 27 year old daughter to sears with my car that she drives to get 4 new tires put on. There was nothing wrong with the car other than bald tires and it would shake a little at 65 miles per hour. The sales person insisted she needed an alignment done which she did not feel she needed but did it anyway. We paid $574.54 for an oil change, windshield wipers and four new tires. We have no complaints about the wipers or the oil change.

She brings the car home and we wake up to a flat tire. She fills it and drives to work. She comes out of work and she has 3 totally flat tires. We bring the car back and they tell us they didn't seal the tires and that now her rim is bent. We attempt to deal with the manager Robert (they refuse to give last names) but he would say he would be there and then leave just before we showed.

We attempted to file a complaint but Sears closed it without settling anything. They took it on themselves to just close it. I guess they got tired of us calling because every time we took the car in it came out with something else wrong. Now the back tire is flat again and the car shakes violently at 40 mph. I call Corportate and they tell me the same thing...the complaint is closed. I said it isn't closed because I am not satisfied about anything and I want to open a new complaint. They say I can't. Just like that...you can't.

So, the next step is the Better Business Bureau. You can bet I will never again purchase anything from Sears. I have always purchased my tires and appliances from them and have a credit card. That card will be closed and I will never purchase anything from Sears again. I realize that my one card will not break Sears but if enough people read the complaints perhaps they will stop shopping there too. I am appalled at the way they handled this situation. It is just amazing that they can do such lousy work on my car and get away with it.

My rim is bent. My tires go flat daily. I paid Sears $574.54 to do a terrible job on my car. I now have to pay another mechanic (who knows what he is doing) to fix my car so I will be out whatever that costs me as well.

Upon noticing that my front passenger side tire was extremely low, I took my car in to Sears for a possible flat tire repair. I waited approximately 10 minutes before anyone approached me and asked me if I needed help. The service employee who helped me followed me to the car to inspect the tire and agreed it was indeed flat. She wrote up the work order and told me it was about a 2 hour wait, but she would try to get my car in as soon as possible. At 4pm (2 1/2 hours after I had initially drove into the Sears Auto Center) I walked outside and noticed my car was still parked in the same spot I had left it. I asked one of the employees how much longer it would be, and was told my car was "next in line". Another 30 minutes went by before a second employee asked me my last name and went to check on the status of my car. At that point, she said my car would be ready in about 25 minutes.

At around 4:55pm I was told that the service technician checked the tire and found nothing wrong with it. When I spoke with him and mentioned my concern about how low the tire had been, he told me he had placed the tire in water and there was no evidence of a leak. He also said he added about 5 pounds of air to the tire. I then went to the register to check out and to purchase an air compressor. The person who helped me seemed in quite a hurry to leave (at this point it was 5pm, so I am assuming her shift was over), and when I tried to pay for the compressor with cash she asked me if I could just pay with a credit card instead because she didn't have a key to the cash box. When I said I preferred to pay with cash, she stated (in a somewhat irritated tone) that she would have to go find someone with the key to the cash box. She was gone for about 2-3 minutes, and when she returned with the key she noticed she only had a few dollars in the cash box.

Again she asked me if I could just pay with a credit card (she also mentioned that she was trying to "get out of here" and that it had "been a long day"). At this point I asked her to just return my money and I would purchase the compressor at another time or from another store. She went to hand me back my money, but then put it into the cash box and told me she would go find someone who had some change. I waited for another 3-4 minutes until she returned and was able to give me change. At this point I was extremely tired and frustrated (I had just spent almost 4 hours waiting for nothing...), so I left to go home.

Upon arriving home, I exited my car and went around to the front passenger's side, where I noticed the tire was still flat. I took out my new compressor and measured the tire pressure in the tire -- it read at about 10 PSI (it was hard to tell...I could barely get a read on the pressure gauge). I pulled out the receipt from Sears to look over any comments that had been made, and much to my dismay I noticed that the flat repair had been noted for the wrong tire. Instead of the work order indicating the FRONT passenger side tire (as I had shown the first employee who helped me), the order said it was the REAR passenger side tire.

When I tried calling the auto center, the phone rang for about 1 minute before I finally hung up. I tried calling again a few minutes later, but still no one answered, so I assumed that the auto center was closed. Now I must take time off of work on Monday to return for something that should have been done correctly (and definitely more quickly) the first time. Needless to say, this has been far from the "Fast, Expert Service" that Sears Auto Center claims is their goal. If it weren't for the Road Hazzard Warranty that I have with Sears (which I bought from them when I purchased my tires there a few years ago), I would take my car to another, more competent service station. Unfortunately, that would require more money out of my pocket, and during these times of financial hardship, that is not something I am willing to do.

On November 1 I purchased 4 Goodyear tires for 2007 Toyota Camry. The tires were installed that day without any mention of any problem from Sears staff. On January 8, 2009 the tire inflation warning light activated. I checked the tire pressures and found them to be correct. On January 9, 2009 I took the vehicle to the Toyota Service Center. Before any service was performed, I was told that the most likely cause for the light activation was due to damage to tire pressure sensor caused when the tires were replaced. I was told that this was not covered by warranty and that I should file a grievance with Sears if this was determined to be the case.

Well, this is what was determined. The right rear tire sensor was damaged. It cost $457.72 (sensor and labor) to correct the problem. Toyota gave me the damaged sensor. I then proceeded to the Sears Auto Center. I explained the situation to the manager, who did not give his name. He indicated that he would speak to a district manager (J. Ramesbottom].

The auto center manager returned from his office and he told me that neither he nor the district manager believed that the sensor was damaged by the sears auto mechanics. He indicated that the sensor was probably damaged by the Toyota mechanics. Obviously, although he did not state it, he was inferring that Sears would not be responsible for cost of replacing the sensor.

After having read all of the problems people have had with Sears Auto Centers, I wish I had found this information before I purchased the tires as I would have purchased them elsewhere. Needless to say, I do not plan to patronize Sears any further. Replace right rear tire pressure sensor damaged by Sears when tires were replaced at cost of $457.72.

Took '04 Taurus in for Struts (f/r and was told all were in stock) 4 tires (buy 3 get 4th free) and wiper blades. was told it would be ready in ~4 hours. went to mall etc. came back a few times to check on the progress and the vehicle was not being serviced on each occasion. Finally 7 hours later the car was finished with the exception of the rear struts as they were actually NOT in stock. Was also charged for the 4th tire but corrected that immediately on-site. Used the car the next day only to find out the back seatbelts were lodged inside the backseat. I have a child who needed to use those seatbelts. Additionally as I was driving, w/o my son my car started to fishtail around a slight curve pulled into gas station. checked air pressure. 2 front tires were at 15lbs, back right 10lbs and back left 20lbs. Tire specs on tires are 44lbs! and that's because they put on light truck tires NOT car tires that should be at 30lbs per manufactures specs.

I also heard a clunking noise in the front right and it was hitting potholes, etc. very hard. I called Sears Auto to advise them of these issues and was told when I bring it back in for the rear struts they will address it then because they had NO TIME that day. After giving it some thought, I called them back and indicated that I would be there in about 20 mins. as this was a safety issue and that I had ONLY a 1 1/2 hour window before I had to pick up my son from school. I got there and was told that John would be the tech that would correct the problems, but that he just went to lunch and I would have to wait until he was finished. OK watch me wait for JOHN to have his lunch...obviously I reiterated angrily that I had a 1 1/2 hour window so the manager decided to take the job.

That's when I learned that they had placed truck tires on my car and that the specs inside the door indicated that tire pressure should be at 30lbs. I was also informed that he did not redo a high speed balance and that he would have it done when I brought the car in for rear struts. Also, the clunking noise was a bolt that holds the strut on the car that was NOT tighened down. I got my car back within MY specified time. Oh yeah and the wiper blades? I asked for all season blades that cover the whole assembly. I got some michelen winter blades.

So I call the day the rear struts were to be in stock and was told YES they are in bring in your car. So I arrive at Sears Auto for the 3rd time and leave the keys was told 2 hours. was met inside the Sears store a 1/2 hour later by the same manager who dealt with me the 2nd visit who informed me that the struts were NOT actually in stock BUT they ordered them from a local company and they were on their way and it would be 2 hours starting NOW. OK 3 hours later I got my car back and left. MY CAR DRIVES LIKE A TANK!

I have contacted SEARS customer relations who indicated that the store should call me within 48 hours and should they not call I am to call C/R back and they will escalate it to the District level. WE WILL SEE. I'll let you all know soon. Should I not get resolution in this matter, I will perhaps ask for an attorney to assist me.

$1,267.51, 11 1/2 hours of MY TIME and off of work 4 1/2 hours of that time plus time spent with C/R thus far...and more time off work to come I'm sure.

January 2008 I purchased a set of tires for approx. $686.00 with a road hazard coverage. I took my car to Chrysler for service, and they found two nails in my read driver side tires. They put a patch in for me and advise me to take the car to Sears for a replacement. My brother took the car to Sears for me. A young male employee ordered a new tire for me. I was told to call back in five days. I recieved a call on Friday evening from the manager. He told me to bring the car in on Saturday. I took the car they said it would take two hours. After about four hours a young lady very rude and angry. She said no one told to go out an run over a nail. She said the road hazard insurance I had did not cover nails in tires. I felt that I was intimidated. Lied to and my privacy was invaded by others in the waiting area. This young woman had the workers to patch my tire and refused to give me a tire that was promised to me. I would like to have a new tire as promised.

I lost a lot of time that really didn't make any sense. I also have fear of a possible blown out tire.

On Friday, 9-19-2008 I ordered TWO Tires. I was told at that time by the man on the phone that I would have to put one half of the total price down to place the order. I paid $100 over the phone using my ATM Card. When I went to have them installed the salesman presented with an invoice of $200.43. I asked if my deposit would be applied to the $200.43. He said yes, your deposit will be applied to this total. I signed the work order and was then told my van would be ready in an hour.

2 hours go by and I finally ask why has my van been sitting on the rack unattended for 45 minutes? Somebody finally pulled it around. Then the cashier tells me that I have to pay the $200.43 in addition to my $100 deposit. I complained but got no response. They explained that they had done $70.00 front end alingment and had tacked on some extras. How does 2 tires at $79 each end up costing $300?

I did not budget $300 for only two tires. Had I known about the extra $100 I would have not ordered the tires at all. I had to borrow that extra $100 to make ends meet that month. I am very, very angry with SEARS and will NEVER shop at any SEARS ever again as a result of this. I can't recall ever being so angry. Clearly, I was mislead. I feel that this is very deceptive business practice. On top of all that my tail light fell off on the way home. That's gonna cost another $100!

I had to borrow that extra $100 to make ends meet that month. I contacted Sears with this same complaint. They offered ti have the Service Manager call me. I want the extra $100 refunded.

I got a tire change and wheel alignment at Sears. Their wheel alignment printout shows that the rear wheel alignment has actually gotten WORSE. I asked the store manager to explain why the tire was aligned this way. He refused to explain it to me over the phone. First he claimed that he did not have a copy of the printout. I offered to fax a copy of the printout. But then he refused, claiming I had to come in and was rude. I also noted that the technician left grease on my seat and on the carpet. He essentially called me a liar, by saying this was impossible.

Brought truck to sears tire center in Salem, could not get tires I wanted on truck. Was talked into spending more money on tires than the tires I picked out on line. Online ur was noted that tires were in stock, but not when I got there. Never told me how long it would b. Went to mall to shop for about an hour. Returned to auto center figureing truck would b done, it was not.

After another hour of waiting in the waiting room, somebody finally decided to put tires on my truck. Only after I noticed that there no technician even in the garage area. No work is being done on any vehical in garage, and one person has been waiting at least five hours now. Now three and half hours later, I am still waiting. There should not b this long of a wait, and should b able to buy the tires that u want. If this is kind of service that is to be accepted, I will take my buisness elswhere.

I recently purchased a set of Bridgestone Tires for my truck from Sears. The Sears tire shop told me that I should replace a couple of the steering rods/links because they were loose. I have my truck serviced regularly at the GMC dealership. I know that the truck had been checked by them and had no problems with the steering mechanism. I challenged the Sears employee about his claim. After some discussion he admitted that the rods and links were within specifications and that the trucks alignment was with in specifications.

It had been twenty years since I last bought tires from Sears. I stopped buying from them because when the car was in for tire rotation the Sears employee told my wife that the car needed new brakes and was dangerous to drive. The fact is that I had new brakes put on the car just a few months earlier. It appears to me that Sears is more interested in selling things you don't need, rather than providing competent service.

I took my Lexus in to have all 4 tires replaced. They charged me for the road hazard plus agreement without asking me. Two days later the back tire went flat while I was on my way to work. When I looked at the paperwork there was no phone number to contact the folks to use the agreement. I was about 10 miles from the store and the store was not opened. I left the car with my husband and took my other car to work. Got to work- started searching online for contact information to call and could not find any. Searches send you to the Sears website that has no contact info for it and also results in a lot of sites with complaints. It's almost 7am, my husband is out in the rain trying to get the tire fixed enough to get it back to the store. And I'm upset. Why charge for a service and not even put the phone number on it in case you need it?? What kind of customer service is that.

Still waiting to see how it works out - good possibility it may have done some damage to the car. Waiting to see if they are going to come up with some bogus excuse and extras charges for this.

The next morning (Monday, Nov 24, 2008)
found left rear tire FLAT before taking off for work. Called Marc and was told unapologetically (as any other rep I ended up talking to) to bring the car in for a fix. Waited another ~45 min to get a quote of $19 for flat time repair. After hear me explain the situation, Marc flatly said they have to charge but will "got to the bottom of this". The estimated the wait is about an hour and took my cell phone. I did not get a call after two hours.

When I checked back, the car was parked outside and Marc was no where to be found. I waited for another 20 minutes and Darrien tried to "help" me by collecting the $19 repair. I asked for an explanation of "the bottom of the problem" and was told "the wheel weight caused the leak and now it is fixed". This is obviously a defect in their workmanship so I refused to pay and asked to speak to a manager (Don). The manage did not bother to speak with me (or even look at me for that matter) but did authorize Darrien not to apply the charge. Of course that was after another 20 minutes delay.

Actually this reminds me of Spring 2008 when I changed from snow tires to summer tires at the same Sears Auto Center. The next day I got a flat tire that was be beyond repair (ie not a nail). I ended up discarding all four tires as there were not a lot of tire life left on them. At that time I was only disappointed that Sears reps did not advise me against putting those old tires on. Now I wonder if 1) they caused the tire damage as I remember they complained about how hard it was to install my tires to justify their high installation cost; 2) they did not advise new tires because they did not have the kind of tires that fit my car (I ended up getting new ones at Pepboys).

I stopped at a local Sears Auto Center to request a quote on a 2 front struts replacement , the associate gave me a quote for the parts for 89.99 each and told me that in order to take advantage of the half price installation I should order the struts , but that he recommend a set of struts of better quality and performance for my particular vehicle ( A Saturn VUE ) those struts Monroe reflex were more expensive , about 140.00 each but they could order them and as soon they have them I could take the car for their replacement.

After I decided to go for the better quality and order them , I waited for about a week and did not received a call back from Sears, I called them and they told me they have the struts ready, On Sunday the 15 of November I took the car to Sears auto center .

After they started to work on the vehicle on Sunday I was told that they received a wrong part and they have to order them again and it would take 2 to 3 business day to have it . Since the car have some parts removed to facilitate the labor I told them they could keep the car until the new parts arrived . Monday,Tuesday, Wednesday I did not receive any calls , so I decide to make the call and asked for the status of the repair , the associate told me that they received a wrong part again and monroe does not make those particular struts for that car and model anymore so they have to replace them with a sensa track type of strut , the very first struts they quote me for 89.99 , except this time were 99.99 each ,

I asked if they will ordered the from a different vendor and that cause the change in price , he told me that he does not know how much they pay for these struts but the computer have them at that price and probably the previous quote it was due to a special sale , being somehow frustrated for not having my car for several days and depend on my wife to take back and forward to work I told them to go ahead and order those and installed them. The associate told me that as soon as the parts arrive they will work on them , I called back on Friday the 21th of November around and they not have them yet , today Friday at 8-30 PM still waiting for a call , a solution , and reasonable explanation and apology at least ..... still waiting.

I purched 4 tires with the additional road hazard plus warranty in 5/10/2006. One year later my right rear tire cracked on the side band. The warranty covered the tire and I received a new time. One year late, another tire had the same problem. The tire became deformed an rippe in the inner side.

I took the tire on 11/21/08 expecting that the warranty would cover the defect and to my surprise the new owner/manager who started this year gave me as an excuse that the front left tire was not balanced and that was the reason the tire deformed and teared and wanted to charge me $200 to replace the tire. I was amazed. They actually had me waiting almost 3 hours to tell me this. They showed me the alignment check score and it actually had the same score after they aligned the tires when I purchased them. I was ignored for a while until I lost my patienced and told them that would complain and when I asked for the inspection report with the alignment score the manager refused to give them to me. He defenitely has something to hide because he knows he is doing wrong in not giving me the warranty.

I had 2 tires tear on my and the car does not even pool to neither side, so the alignment being off a couple of decimals would not cause more than a little ware on the thread not tear nor deform. The manager knows it that is why he would not give me the alignment results. Please contact me and advice me what to do.

I went to Walmart and purchase a tire with the warranty. I have bought tires there before and never had problems with their waranty. Cost me $100 for the tire.

I went to SEARS to have 4 tires replace on my Nissan XTerra (tires model hard to find).Before anything else I ask Mr.P if balance and rotation are included.He said:yes they are included. I drowe the car 3000 miles and went to SEARS shop for services.Guess what? They charge me.......a lot of money for rotations and balance.

I never been so dissapointed about SEARS like I was then.

On Monday, July 7, 2008, I took my car to Sears Auto for battery service as I was having a starting up problem. I arrived there about 5:00 pm. An employee informed me that the problem may not necessarily be the battery and he had to to make a diagnostic test before taking any action. I have been asked, and paid $12.99, for such an initial test with an understanding that it could be used towards the cost should I decided to have the work done by Sears. I wanted to go somewhere else, but I was unable to start my car. The employee told me that the shop would help only if I made an advance payment (He gave me a figure which I forgot, but was higher than $12.99).

I realized that I had no option but to have the work done there. After he was paid $12.99,the employee came back and informed me that everything was fine with the car except the battery. With his assistance, the best battery was chosen but the work took far longer time than what I was initially told. I was the last one to leave the shop at about 10:30 pm. But immediately after I drove for two minutes, my car was covered by smoke that came out of the hood. I stopped on a dangerous highway and discovered that all the anti-freeze has gone.

Luckily, I have one in my car, filled it and drove. Again afer a few minutes' drive I was faced with the same problem. This time I stopped by a gas station and asked for help and one of the customers came to assist me. As he was a mechanic, it did not take him a minute to find out the problem. He told me that whoever changed the battery had damaged the radiator near it. He put a temporary tape around the damaged part of the radiator so that I could get home. He advised me to drive slowly and carefully and also to go back to the garage that changed the battery and ask to freely repair the radiator. I got home by 3:30 am and had a few hours sleep. I cancelled my work and waited until Sears Auto Shop was opened. I went with the tape still around the radiator and did exactly what that Samaritan mechanic told me to do.

I talked to the manager who denied that his employee did not make any diagnostic test and that he was not even a mechanic to do that. He told me that the radiator repair would cost me over $400 and needs changing the entire radiator.

Upon my request, he gave me a wrong telephone number of the Sears Auto headquarters. Eventually, I found it myself and when I contacted I was told that someone would contact me within 48 hours, and actually nobody did. I contacted them again and upon their request I wrote a detailed letter explaining what had happened. The letter, sent via certified mail return, was actually sent back, informing me to fax it to the local shop. Again, as I was given a wrong fax number, I hand delivered it to the shop.

Sears took no action for days until I contacted them again. I was eventually told that they had contacted the local district office which had informed them that the radiator was already damaged when it came to the shop and had a tape around it and that SEARS was not responsible for the damage.

I am planning to take action as I have evidence from my mechanic that the radiator did not have any fault before the change of the battery and is encouraging me to sue.

I went in for a flat tire repair and my SUV was scratched. I wasnt expecting anything like this to happen because it was only a flat repair, but now I know better. Barry the manager told me to go and get two different estimates on the scratch and bring it back to him and he was going to have it taken care of. He ignores my phone calls and pretends to be someone else.

I went to the repair shop and he pretended to be very busy. After 15-20 minutes he finally came to take the estimates. He said that he didnt have permission to decide on whether or not to pay for the scratch and that a district manager needs to take a look at the estimates first. It was only suppose to take 2 days, and he was going to call me about it. He never did, so I called him and he denied that the scratch was caused by them, he says that it was caused by us. That is rediculous. If I knew that my car was going to be scratch for that flat repair I would never have taken it in.

Beware of Sears, they dont care about you as the customer, they will try their best to get the most money out of you.

I had gone in on Saturday to put a down payment on tires so they could be transferred from one store to another. The sales clerk said he would wait till morning to pick up the tires for me then call when he had them. other employees offered to stay late so he could pick them up that evening, but he refused. he stated he had to have his break before he got yelled at again. I knew he got in at 11 a.m. the next morning so I waited rather impatiently for him to call.

At 11:45 a.m. I called the store to see if he was back yet. He then told me that he had not had time to go get the tires and would not be able to that day. I explained to him that this is the only day I have open to get the tires and have them mounted and that I was very upset that he did not have the courtesy to call to let me know. he explained that the store was busy and short-handed because an employee did not come in.

I understand them being busy, but I think it should have been common courtesy to call me. the call would have taken less than 5 min and would have made me a lot happier than I am.

the result of this is my funds were tied up with Sears and I could not readily go elsewhere to have the service performed that day. I was offered other tires and was given a 10% discount on the tires themselves. this was till more than I would pay if they would have gotten the other tires in. I personally do not think it should have cost me anything extra. My total bill was over $700.00.

I also feel that I am just as important as the person they are face to face with. I feel that for my inconvenience I should have gotten the tires for the same amt of the ones I had originally requested. this would have only been an additional $20 plus tax discount. I know I will NOT go back to that store and will tell all my friends not to either. Thanks you for your time

I went into the Sears Auto center at Southpark Mall on 9/28/08 and dropped my car off at 10:30AM. I wanted two new tires placed on the front of the car and one stud replaced on the right front rotor. The car was finished 2PM; keep in mind when I walked out in the shop once to check on the car the employee asked me did I know how the brake pads went back into the brake assembly. I paid and went to leave the parking lot and heard a noise from the right front tire like rubbing metal.

So I turned around and drove the car back into the service center and explained the issue. The employee that previously worked on my car pulled the left front tire off and while trying to remove the right front tire the lug nut for the new stud he just replaced would not come off. He stated that it could have been the incorrect lug nut. He had to cut the lug nut off and reinstall a whole new stud on the rotor once again which caused him to have to drive to pick up another one which I waited for once again. After the new stud was replaced and the new tires placed back on the front of the car I went to leave and drive home once again. I live several miles from the sears auto center and got about half way there and the car felt like something was holding it back a little.

I pulled into my driveway and smelled burning brakes. I noticed the right front tire was smoking and I touched one of the lug nuts with my thumb and it caused a blister immediately from the heat. I placed a jack under the car and tried to spin that wheel and it would not turn. I called Sears and they said to call a tow truck to bring the car back to the shop. I called a tow truck (around 5 PM) and they took the car back to the shop. Sears once again looked at my car. My brakes pads were damaged due to the heat, my CV boot was ripped (which wasnt before) and the heat warped my rotor to the point where it needed replacing or resurfacing because the right front wheel still would not spin. I called a ride to take me home and I arrived home at 7:30PM that evening.

I called the next day to speak with the manager and asked for an update. He told me he would have a class 3 tech look at the car but doubted the CV boot could have been ripped just by putting tires on the car. I asked for an update before any parts were put on and I had concern about the axle since that side got so hot while driving home. I called 5 times between 11AM and 12PM on 9/29/08 and no one answered the phone at sears. I was still waiting to see what the resolution is but they seem unwilling to repair all of the damage they caused. I was told on 9/29/08 at 8AM that I would have an update and it was 12:49PM and I called again for an hour and no one is picked up the phone. And as of 2:16pm still no return call.

I finally did get the manager to answer around 3PM and he stated the car was ready. The CV boot is still ripped how ever the car seems to drive properly now. The manager said it was a bolt on the caliper and the mechanic said it was a locking pin not put back in properly so I am not sure what was wrong with my car? This has been by far the worst car service and customer service issue I have ever had. There was no offer to make things right again or no explanation as to why I was at Sears from 10:30AM to 7:30PM on Sunday 9/28/09.

When their policy stated that you can get a set of tires on one hour and I was only getting two tires replaced. This has been a night mare and I do hope my car will work properly from here on out. My bill for the two tires and stud replacement was $201.00 and I lost 9 hours of my day and had no vehicle to drive to work on Monday and still do not feel satisfied with my vehicle. It just seems like the service training and customer service training should be at a much higher standard that it is. No one was answering the phones on Sunday while I was there and most of the employees stayed out in the shop and no one was assisting the customers that were in the showroom.

Needed tires: Called for price and availability of a set of tires. Was told by Kevin that they have the tires in stock. 100 miles round trip from home. Left work early. Dropped off truck. Left cell # with Kevin. Was told will be ready within the hour. After an hour and no call, came back to see if it was ready. As I approached the counter, a different employee asked if my name was ----. We don't have the tires. Why didn't you call me? I just came on shift. I will not be spending another hard earned dollar at this auto center nor retail store. With hard economic times, what goes around comes around.

Half day wasted. 100 miles driven on a 12 MPG truck with marginal tires, start all over again with another unknown tire retailer.

Took my car in because it had a problem with a slow leak in one of the tires. Associate told me to pull into garage were I waited for about 20 mins with store employess walking around me not even asking if I need help. Finally, they take my car in and say about an hour to fix the flat. I come back to find my car done. An associate rings me up at the cash register and says its free, that they found nothing wrong with the tire.

I then go to my car and the warning light is still on saying something is wrong. So head back into Sears to see what is wrong, they take me to the guy that checked it out and he says you just need to drive around a bit. Upon returned to my car, I notice they had put the spare back on the car. And then change their story to the bad tire was not fixable and since its an all wheel dr car, we need to replace the whole set! I said forget this, I'm going to Costco, where for one they are much faster and garrantee their tires. And Left!

we are forced to drive on the spare for about a week!

I purchased 285 70 R 16 Mud terrian tires that when I went to go for my warranty work, my information was not in the computer. I ended up not noing what to do from there so I purchased some used tires from the local paper. The tires cost me 1300.00 and I have no records at sears computer and I think the employee didnot give the money to dears and burned me and sears, I would like a refund or new mud tires,

I suffered getting faulty tires and no warranty so I believe that I was robed.

I had the most unsatisfactory customer service experience when visiting Sears auto-service center at the East Point Mall location. I had some complaints about some tires from Sears that I had purchased and went to the location where I had bought them looking for some ideas and suggestions on how to take care of the issue. I was initally taken care of by a young gentleman who had to look to his senior for advice.

This woman who was helping him was rude to me, curt and acted completely unprofessional. She spoke about me as if she wasn't standing in front of me and when she gave me her opinion about my tires, she just walked away. I called out to her to ask what to do next about my tires, but she did not acknowledge my presence and dissappeared to the garage. I am afraid the transaction was so abrupt and stupifying, that I never even got her name. This happened on Friday September 12th, 2008 at 10am. I am sure her name will appear on the schedule. I have been purchasing my tires from Sears ever since I bought the car. Never have I been treated like this by any other Sears location. I am afraid that this one instance has caused me to look elsewhere for my car and tire service.

I felt a thumping in one of my tires and had it checked at Sears (where I originally bought it). THey checked and said the tire was fine. Within two weeks the tire had a tread separation while I was driving on the freeway with my toddler in the car.

Neither of us were injured. My car suffered body damage from the tread.

In March 2006 I purchased 2 tires for the rear of my car from Sears Auto Center in Richmond Hts. OH. I also, purchased 2 tires from Wal-Mart in June 2006, for the front of my car. Both sets of tires has a 60,000 mile Warranty. I get my tires rotated and balanced every 6,000 miles at Wal Mart with my oil change. In August 2008, during my oil change and rotation I was informed that I need 2 new tires. Upon checking my car receipt file, I determined the 2 bare tires were from SEARS. Both sets of tires are a little over 2 years old with aprox. 28,440 miles (Wal-Mart) & 31,460 miles (Sears) of wear.

I went to SEARS to complain about the defective tires the Mechanic said I needed an Alignment. I explained the car was aligned by Toyota right after I purchased them and I get the tires rotated and balance every 3 - 6 months. My car drives straight it does not pull to the right or left, and nor does it vibrate. SEARS said since I hadn't purchased the Road Hazard Protection at the time of there's not any thing they could do. I explained them and showed them my receipts from Toyota and Wal-mart proving I the car had been Aligned and my tire rotation schedule over the 2 1/2 year period. It's crazy, the Wal-Mart tires are not bare, there is still a good 2 years left on the tread for both tires. If my car was out of Alignment all this time, all for tires should be bare not just the SEARS tires.

I would have been satisfied if SEARS would have allowed me to purchase 2 more tires with a discount, due to the defect in the tires. Sears clearly does not honor their moto Satisfaction guaranteed or your money back. I believe the SUMITOMO brand of tires #P18565H15 SU THRH4B that SEARS is selling is defective. I will never give Sear Auto any business. This complaint be made with the Better Business Bureau,the Ohio Attorney Generals office, as well as, the makers of SUMITOMO tires.

I would like to be re-imbursted for at least 50% of the value of the tires. Total cost of the 2 tires was $174.09

On the sears web site it shows ATV tires. When I called the Sanford store they said the had some I said I would call back with the tire size. When I called back I was told they do not carry them. I then called Oviedo Sears and they also said they don't carry them. I asked them if the could order them and them said no no seasrs store can get them.

Went to Sears for New tires on our HYundai Santa Fe. Something was wrong with the suv. I drive constantly for work! didn't have time or money to get it fixed right away- by the time I brought it in-it needed a differential replacement. Our Mechanic wanted to know who the genius was that put the wrong sized tires on the rear of the vehicle-that blew out the differntial. well- a trusted professional store-thats who! Now what?

cost about $350.oo and our mechanic is so inexpensive! I can imagine how much that would have cost somewhere else. had to buy new tires anyway

We had brought 4 new tires at Sears in Valencia CA. They have only 11k miles on them and the right-hand front is worn-out smooth. The tech. #86 at the time of purchase told us we did not need an alignment and marked the paperwork as OK. Last night we took the car back in we also had the full warranty on the tires and the service manager told us he would not honor it because we should have had an alignment at time of tire purchase and he didn't work there at the time also the tech is no longer there.

We bought the tires from Sears whoever works there represents Sears, they are the experts not me, they said in writing that an alignment was not needed. He still offered nothing but to charge us 365.00 for an alignment and 2 tires, more per tire than the original tires cost. I am having a different tire store do the alignment and replace the tires that Sears will not stand by.

cost of 2 tire replacement

I didnt think my experience in trying to buy four new tires from my care could have been worse but it only got worse.

On July 29, 2008 I purchased four tires for my Isuzu Trooper. I was told that the tires would be in within 2-5 days. I called Sears within two days and was told the tires had not come in. I called Sears within four days and was told that someone? dropped the ball and the tires had not been ordered. I called again, on Tuesday the 5th, as I was going on vacation the following day and was told the tires had not arrived. He said that the tires were coming from Dayton, Ohio and that they would be in the NEXT DAY. Since I was going to Dayton the Dayton airport to travel, I said I could just go to the Dayton store and pick them up. I was told that was not an option as the Dayton store had ALREADY shipped the tires.

I told the gentleman that I was talking to that I was going on vacation and would not be back unit the 12th of August. On the 13th I called, was told that someone would check into it and call me back. When nobody called me back, after several hours, I called again and was once again told that they would check into my order and call me back. No one called back so on todays date, I called again. I was put on hold the Sears representative never came back to the line and it automatically disconnected after a period of time. I then called customer service and had them contact the Florence Store to see what the problem was. The customer service representative and I were told that the tires were not in! When I told the representative that I wanted to cancel the order, to add insult to injury I was told that I would have to drive to Florence, Kentucky and waste my time to cancel the order.

I then called the Sears Credit Card to see if the order could be cancelled without me having to go back to the sears store. The credit card company said that I should call 1-800-549-4505 as Sears should be able to cancel the order without me having to drive back out to the Sears store. I called the number and unfortunately it was the same customer service I had spoken to before, they were really nice but totally unable to do anything to assist me with my issues.

I then called you executive office number at 1-847-286-2500 and Jennifer, once again called the Florence Store to see if the purchase could be cancelled without me having to go to the Florence Store. To say that I thought Jennifers calling the Florence Store was ridiculous is to put it mildly. According to Jennifer the Sears Auto Center is owned by the Sears Company. I think it very unusual that for all other transactions using credit cards, I can cancel on line, by phone, by letter or other but with a Sears Card I am required to go back to the store so that they can swipe my card?. I actually do not believe that this is accurate, I think I was continually lied to by the Sears representatives at the Store. When I spoke to Jennifer, I specifically asked for the UPS routing number (that I had been told existed as the tires had been shipped) and she was unable to provide me with the routing number.

Well, I decided it would be much cheaper to buy my quality Bridgestone tires from Sears due to their buy 3 get 1 free deal. I paid about $630 for 4 tires and an allignment. When I left my truck felt as if no allignment had been done (mind you I am a mechanic for a fire department) and all four of my custom painted OEM rims had been gouged. I paid about $500 for all the rims to be professionally painted. Sears' manager first told me it was my fault and that they didn't do it. I told him I didnt hit 4 curbs over night. Then he proceded to tell me to fix it myself with spray paint or a touch up brush. He also told me that a repair like this at an autobody shop would be no more than $100.

Not only did he try to tell me that I caused this and they would do nothing, but I also heard two of the employees talking. One said, "Hey, you know you scratched up that guys painted rims?". The other man replied, "Oh, I did? Whoops." The manager STILL proceded to tell me that they did not do this to my rims. I told him that I would get an estimate from an autobody shop and he told me to do so. After getting an estimate for $473.20 the man absolutely refused and told me that that was the price of painting an entire car.

First of all, I worked for an autobody shop and I know much about it. The materials to do the job right ALONE would have costed $130 for all 4 rims. I told him if he wanted his paint to chip, flake, rust, peel, and have waves in it, then yes, you can go to Maaco and get a poor quality paint job for $500. To paint a car the right way it costs about $3000-$4000 and we all know. YOU GET WHAT YOU PAY FOR! After about a week of argueing they told me they would have my rims painted at Ridgeview Autobody for $230 which is known to be a very poor quality place from what I have heard and on top of that, the man who runs that business is one of the rudest people I have ever talked to and I refused to have any work done there.

I went and got another estimate from another shop just down the road and they said it would be $430 for the job and that was an amazing price for a professional job. When the estimator looked at my rims they first words out of his mouth before I even explained my situation was, "It looks like someone doesnt know how to use a tire machine." I am going in today to speak with the automotive center manager's manager whom I have a feeling will be unresponsive as well. I will not settle for anything less than perfect.

I brought my truck in the day after I had finished washing and waxing it. I shined and polished all of the rims. There were no scratches or gouges when I shined then. Oddly enough, the day after I get work done at Sears, there are 4 big gouges? Coincidence?! Sears still refuses to admit that they damaged my rims and refuses to send them to the same autobody shop that they were originally painted at.

For those of you who do not know much about autobody work, there is an extreme amount of time involved for the propper job. Between hours of sanding, priming, sanding again, then painting and clearcoating, then wet sanding and buffing. If all these steps arent done right, over time, the paint will naturally fall off the rims, chip, rust, crack, ect. Sanding takes large amounts of time and make or break any paint job big or small. 4 Custom painted OEM rims painted black (same paint and clearcoat that is on the car) - $500

After showing up, the manager told me I'd get a call in an hour after he spoke with the store manager. I called back 2 hours later and the manager had yet to speak with the head manager. He said he'd call me back, which didn't happen. I called the next day and was told they could split the cost. I agreed because it was better than nothing, but this may be the end of my business at an irresponsible Sears auto center. I have to pay for half of a new hubcap, for a mistake that was not my fault.

They are refusing to honor the warranty on a Dunlap tire, which they stated had a 60,000 mile warranty (I have 37,000 miles on the tire). The tire has no alligment wear, but yet because I did not get an alligment when I purchased the tire, they are stating that tire is not under warranty because of an alligment wear. I took my vehicle to other tire shops and both the Service Reps at these locaion stated that the tires wear is normal and not caused by an off alligment. But yet Sears refuses to prorate the warranty.

It going to cost me approx. $100 extra to replace the tires. I an so upset and I don't know what to believe anmore. why even have a miles warranty on ire if they are not going to honor it. I am so frustrated.

I purchased tires for my Kia Sorento last November and have not had a problem with them at all. I'm now looking at purchasing tires for my daughter's car and will go back to Sears but am a bit nervous due to all of the negativity on this website. Does anyone report any GOOD news anymore?

Regardless, my experience with Sears Auto Center both downstate NY and upstate NY has always been great.

I have been buying my tires from sears auto for the past 7 years. The only time I've had flat tires is when my tire gets a nail in it. I always use Good Year brand all weathers. I've never had a problem. The one guy said he got a blow out doing 79 MPH well Far as I know from the I-95 near me all the way down to baltimore MD and then some the max speed limit is 65. He's exceeding by 14 MPH and any tire, less a sports car tire, shouldn't go over 65 MPH or you can have a blow out.

9/10 times your tire will blow out because of what is on the road. not the tire. Got to remember that no man made tire is 100% not going to have problems. You just have bad luck. Oh and I am not a rep for good year. or sears. I own a fitness center. Better to ride a bike or jog in my opinion.

On May 22, 2008, I asked Sears to replace the two tires and pro rate the cost based on the 60,000 mile warranty. They told me that since my tires had not been rotated every 5,000 miles, my warranty was void. i called Sears customer service department and was told the same.

Sears tire warranty is deceptive. I was not informed of a "5,000 mile rotation policy", nor does the warranty papers mention such a policy. If such a policy exist, I should have been made fully aware of it before I purchased the tires, and it should have been in writing. I have read the tire warranty page and the "Exclusions" listed. There is no mention of a 5,000 mile rotation requirement. I was expecting a reasonable adjustment on the two replacement tires I needed. I feel Sears should have made the adjustment, expecially considering they had performed the front end alignment. I have been a loyal customer at Sears for years, but will not continue shopping there after this incident.

was on I-95 in rush hour traffic going at lest 79 MPH and my rear tire blew causing the car to vibrate badly then start to fishtail uncontrollably before spinning around 360 degrees through 5 lanes of traffic. At one point I was facing oncoming traffic with cars whipping by my on either side. I ended up oon the shoulder facing the original direction without hitting anyone, but I don't know how. I thought I would slam into the guard rail but didn't.

This is the 3rd of 4 tires purchased at sears in 05. One other also blew out on the same H'way the other had a side wall puncture. I'm not the best at checking tire presure but I think there is something wrong with Sears tires and I won't be driving on the h'way until I get rid of this car and these tires thats or sure. Never came so close to buying the farm as this time... becareful of sears tires... don't go any faster than you would be comfortable loosing complete control of your car at.

I'm not the best at checking tire presure but I think there is something wrong with Sears tires and I won't be driving on the h'way until I get rid of this car and these tires thats or sure. Never came so close to buying the farm as this time... becareful of sears tires... don't go any faster than you would be comfortable loosing complete control of your car at.

I recently took my tires on my new 06 Impala to get changed at Sears, on June 16th of 2008, got every single tire replaced with brand new goodyear tires. About 5 days later when I had dropped off my daughter, I was on my way to work when my rear passenger tire blew out on the freeway, I was going about 55 mph when it blew out on me.

I was lucky in the sense that I had no broken bones and my daughter was not in the car with me. But I couldn't help but think what could've happened if she was. Right now here in Tucson there's lots of construction going on at our freeways, I hits the medians on both sides of the freeway and got clipped by a semi, did a 360, until finally my car hit the other side of the freeway, than my airbags deployed. My back has not stopped aching, I have never had any back problems before this accident, I'm young 22 yrs old, and now my back is constantly aching. After the accident I decided not to go to the hospital by ambulance bc I felt nothing at the time it was several days later my back began to really hurt and has gotten increasingly worse.

I went to see the manager at sears the day that it happened, he stated That's why you have insurance several times, and You're okay. I just felt like does the world want me to have broken bones to make something out of this? My car was totaled out, but that put me in more debt bc the car lost some value since the date of purchase, in total I've lost 600 dollars spent on the tires, 500 on the deductable to replace my car...I've gained more debt... and my back is what's worse of this all, pain and debt...all I get is that's why you have insurance.

We never did get the tires rotated and there was no one manning the customer service desk at this store. The employees that did work there were making no effort to get service to the customers. There was no one to complain to as the service counters had no one working at them. We still need a tire rotation but with gas prices it is not feasible to keep driving back this far. It would be cheaper to just pay to have it closer to home.

I took my kids to daycare and when I was getting ready to leave for work, the car wouldn't start. We tried to jump start it but it didn't do anything. So I left it at the parking lot during the day and when my husband got off from work, he cleaned the gunk off of the battery before jump starting it and it worked. We brought it to Sears Tire & Auto off of Midrivers Mall drive because it was still under warranty and they said that they will replace it after they do their tests. They said they'll call me back in the half hour and they never did so I called them after 1 hr went by and they said that it wasn't the battery.

The battery had the white stuff all over it so I couldn't believe that it's not the battery. Mike was the service tech there and said that it was the wiring and they couldn't do anything about it and it's out of their hands. He said that they couldn't even get it to start, which was bull, because we got it to start and drove it to Sears. I was already getting mad at that point. He said that it should be covered under warranty if I take it to the dealership. Okay so I trusted him. I called a tow truck and they brought it to my dealership which is quite aways (tow bill was $173). I wasn't worried about it because if it was the wiring then it would definitely be covered under warranty including the towing. My dealership service tech looked at my car the next day and he said that it was definitely the battery, acid was leaking out of it and that caused the wiring to go bad. It was not covered under my extended warranty.

I called Sears right away and I explained to Bob what had happened. I was very mad because this could've been prevented if Mike had not lied to me about the battery. Bob was kind enough to give me a replacement battery but wanted me to pick it up. how? I don't have a car, it's in the dealership!!! My service tech at Mazda told me that they could get a courier to send it to Mazda that same day. So I called Bob back and he did get a courier. Once I got the car back that afternoon, I called him again to reimburse me for the tow bill that I didn't have to have. Bob said Sears don't reimburse towing and that's their policy, he couldn't do anything for me. Then I asked if I could speak with the manager, but the manager did not want to speak with me, he was busy assisting other customers.

I kept talking to Bob trying to get him to understand that it was their error, whatever diagnostic test they did saying that the battery was fine was WRONG. Telling me that it was purely the wiring that was wrong with my car and not the battery was WRONG. I could've had it towed to a much closer repair shop if they just told me and had been honest to me that yes it was the battery but we can't fix the wiring. My tow bill would've been maybe only $30-$50 instead of $173. They just kept telling me that they cannot do anything about it. I asked for the district manager's phone number and called but never got a call back from him.

I was very stressed and very upset that Sears did not even do anything about the towing bill. Maybe if it was $50, I probably wouldn't have been so upset but it was $173 that was not necessary. It was their mistake but I had to pay for it. I despise that store right now. The fact that the manager would not even talk to me was far from customer service.

I brought my car to a Sears Auto Center to have the left front flat tire repaired. Since the hole was in the side wall, the tire needed to be replaced, which I agreed to. After the tire replacement, I proceeded home by getting on a nearby freeway. As I began accelerating onto the freeway, the car began to shake and vibrate uncontrollably as if the wheel were about to come off. I pulled off the road as soon as possible, and examined the wheel. I was shocked to see that the Sears technician had mounted the tire on the rim incorrectly, leaving a gap of about one inch between the tire bead and the rim's edge.

I returned to Sears immediately (driving very slowly on residential streets), whereupon the problem was corrected in about 45 minutes. The total time spent in that Sears Auto Center was about three hours. The technician admitted that the incorrect tire mounting was an oversight. The manager on duty demonstrated an uncaring and unconcerned attitude, treating the situation as if it were a common occurrence. I spoke with the manager's supervisor three days later. He (Jeff Uhr) acknowledged the potential severity of the problem, that a mistake was made, that the incorrectly mounted tire could have resulted in a blow-out, and that the new tire wasn't even balanced after it was put on the rim, but offered nothing more than a free oil change for my inconvenience.

Needless to say, my trust in Sears has dropped to zero. Luckily, no one was hurt and there was no apparent damage to the car. However, I would like to have this incident documented, so that others might be warned, thereby avoiding a situation in which they might not be as lucky.

I purchased a set of Bridgestone tires from Sears on 4/1/07. We had a flat tire on 5/12/08 and returned to Sears Auto Center to have the flat fixed. At no time did they indicate a problem with tire wear. Upon having the vehicle inspected in 6/08, one tire would not pass inspection and the second tire was very close to not passing inspection.

I returned to Sears as the tires had approximately 11,000 miles and the warranty was for 50,000 miles. I was informed that the tires did not wear evenly and the uneven wear was caused by over inflation. The Sears technician inflated the tires at purchase and again when the flat was repaired. At no time throughout the year did we add air to the tires. I took the vehicle to a Bridgestone dealer who looked at the tires and felt that the warranty should be honored; unfortunatly, the Bridgestone tire I purchased is exclusively sold through Sears and they were unable to help.

Sears offered a 20% customer satisfaction discount on the two new tires needed which still cost me $118.54. This is one totally dissatisfied customer who will never deal with Sears Auto Centers again.

ON 20March2007 I bought 3 tires P23570516 PB SSRDAPW for 68.94, I bught road hazard Plus aggrement, these are 40,000 tires on 22June2008 we had a blow out in the side wall of the tire,on 23June2008 went to the same sears to have the ire replaced, they id not honor the road hazard aggrement, they did not honor the 40,000 figure they wanted $91.00 for a new tire

We are out one tire and need new one,

14 months ago, I purchase a new set of tires from Sears. Since then, I've put about 13,000 miles on the tires. The tires have been rotated at 5,000 mile intervals and proper air pressure maintained throughout the period. Two weeks ago while driving on the interstate at 70 MPH, one tire went flat. There was no damage to the tire; it was the valve stem that failed. Sears replaced the valve stem at no charge under the warranty and I didn't think anything more of it.

Yesterday, another valve stem failed. This seemed odd, so I did some research and found that since 2006, there has been a very high rate of valve stem failures and the defective stems have been traced to one company that supplies the bulk of stems to the retail tire stores. That manufacturer evidently had sent out an advisory to all tire retailers about the defects.

Having learned this I am irrate that Sears, who knew or should have known about the problem, elected to replace only the failed stem. It seems to me that if they cared about their customer's safety, they would have replaced all four stems at the first failure. When I returned the second tire, I demanded to have all the valve stems replaced, at which time the counter person acknowledged that he knew about the problem and whenever he encountered a failure, he had all four stems replaced. He told me that the person who took my first complaint was a trainee. OK, so they were going to replace the stems.

I was told it would take an hour and that there was only one other job ahead of mine. I returned in an hour and they hadn't even started. I was told that one technician went to lunch and there was only one tech on duty. It took another 45 minutes before they finished. Then as I was getting ready to leave, I decided to check to make sure the spare tire was back in its place;. Not surprisingly, it wasn't. My spare was sitting in the repair bay. Never again will I shop for tires at Sears .

Went to purchase 2 tires. After waiting for 1 hour, I approached the Customer Service Manager to inquire on my car and tires. The Manager went in the shop area then came back and said they couldn't provide the tires because the technician broke one of my wheel locks. They didn't attempt to remove the broken lock; told me to go to Honda to purchase a new wheel lock set and they would reimburse me.

Went to Honda and purchased new wheel lock set. Honda proceeded to remove the broken wheel lock. The lock was so badly damaged they had to break the lugnut and cut off the wheel lock. because they had to cut off the badly damaged wheel lock my wheel is now damaged. The cost for the new locks cost $63.61; the service cost by Honda for removal of the damaged lock cost $387.84 and to purchase a new wheel would cost $300+Tax. We went to Sears with all this information and they're telling us they will not cover the cost of ANYTHING. It was their fault and now they won't take the responsibility. I've called the Headquarters with this complaint. we'll see what happens from here. I will never go to Sears for anything again!!

I took my car into Sears for an alignment. When I got the car back there was obvious damage to the front bumper that had not been there before I went in for service. Sears would not take responsibility for the damage. After spending thousands of dollars on car repairs, I am disgusted with the company and their reaction to the damage.

Damages to the front bumper of my car.

On Friday the 30th. of May my husband and It took our Endeavor to have the tires balanced and rotated. on an extended warranty policy. we arrived about 1:30pm. We were acknowledged about 45 minutes later. The man said Sears don't what to pay for more help so we are short staffed ( he was the only one working) It took about an hour to work on the car twenty minutes to get the key there was a long line and again one person to busy to just give us the key till my husband got upset and he gave it to us.

On the way home we went on a half circle entrance to a highway. I noticed the car was shaking so I pulled over. My husband looked around the car and so no problem. We started back on the highway again and I heard a loud pop than another. At that time we turned the car around to take it back not understanding what was wrong. When we got off the highway a man in the car next to us said the wheel was about to fall off so we stopped the car.

We tried to call on both of our cell phones for a good ten minutes no one answered (I noticed when we were there no one answered the phone). The road we were stopped on is two Lanes of very heavy traffic and no disabled car lane. My husband directed traffic around our car till someone stopped to help I got a ride with him back to Sears. It took me another 15 minutes to get a manager to talk with me. Forty five minutes later a tow truck that they called showed up to get our car and bring it back. Three of the Five Lug nuts were sheared off.

At 7:45 P.M. we had our car back. A new rim has been ordered and and a new tire. There was 800.00 dollars worth of damage to the car not counting the rim and tire. We were very angry about the whole deal. A couple of more miles on the highway could have been a disaster. While we were there the second time two mechanics were laughing about another botched job. who dies before this issue is resolved?

i purchased four tires that was warranted for 75.000 miles. a month after purchase one of the tires was flat. the same tire was repaired on four different times finally i was tiol the tire couldn`t be repaired.i had road hazara warranity in additional to the warranity on tire the tires has 20.000 miles on each of them.i was told that i needed an alignment after the tire was repaired four times.when the car was taken in for an oil change on 4/30/2008 the tires was ok according to the service sheet by the service tech.

eleven days later after the tire needed repaired a fifth time i needed an alignment.the manager at sears could`t tell me when the tire was made he was rude refused to answer any questions walked away he became agitated i`am the one that bought the tires there and the roadhazzard couverage. the tires was rotated and balanced and if an alignment was needed i would have been notified sooner.

i had to replace tire at full price although i had road hazzard warrinty and the tire had 6/32 of an inch treads over all of the tire except the area where the plug was installed that is the only area where wear can be seen.the tires was checked only eleven days prior to being taken to sears on 5/11/2008 and for five of those days the car wasn`t driven.of the remaining days it was driven to sears for repair of the tire on 5/11/2008.

this letter was sent to Sears here in Ft. Myers and they did not reply. Drove to Sears Auto on Cleveland Avenue to purchase four (4) Michelin 245-75-16E tires. Kelsey (Asst Mgr) wrote up our order. I asked him if these tires had a good manufacture date, he assured me that Michelin tires came in on Fridays and went out as fast as they received them? Four (4) tires were installed, at the cost of $834.52 and we drove home. For some reason I looked at a front tire to make sure that they were Load Range E? (10 ply). They were, but I read the month and date. They are June 2006 ..almost two years old. Drove back to Sears, Kelsey looked at the four tires and said Yes, 2006?,

I told him two year old tires are unacceptable, he gave me a note stating they would replace them. Several days passed . Received a call from John? , I explained to him what happened. He said he would talk to the department manager. John called back and told me the manager said we would get up to date tires. Again several days passed and then Kelsey called to say they can not get me newer tires, thats the way we order them?.

Called Michelin (spoke with Jackie) several times, they can not explain how Sears is stocking old tires. Enclosed is a copy of our invoice March 4, 2008, also our invoice for the set of tires we replaced in the Orlando Sears on March 13, 2002 (six years ago) as well as Kelseys note saying these tires will be replaced. The Michelin tires we purchased at Orlando Sears developed hairline cracks on the sidewalls at the end of six years. .rubber does not improve with age , but gets hard and cracks

I will not start the next six years with tires already two years old. Sheldon Waterman Sheldon is my husband and he is just letting things go better than I do!! I was thrilled yesterday when we took our car to Sams and had four Michelin tires installed. the dates on their tires were for the seventh week of '08.............

we purchased 4 tires and an alignment on 5/4/07 and we took the car back in october 07 to have the tires rotated-nothing was said that our tires were wearing or that we needed another alignment. Recently my husband noticed that his tires were wearing-so we took the car back to sears on 4/23/08 and the person there first said that the tires were not wore-then he said that they were-he wanted us to buy new tires without even wanting to replace the ones we had-after going back and forth with him-he gave us a discount and said that they would check the alignment-and that we would walk out of there for $255.00-we never signed the authorization for work-he was suppose to call us before they did any work-

I had someelse look at the alignment and they told me that the wear on the tires were not from the alignment-because the car was not really out of alignment-when we pick up our car-we were told it was $330.00. Actually we probably really did not even need tires-we probably could have rotated them again or maybe do another alignment instead of the tires. the manager was suppose to call me yesterday and refund the money for the alignment-but has not-he was also very rude. We thought they would at least exchange the tires since they only had about 13000 miles. we have not put out about $800.00 in less than one year.

this is really way to much to pay for tires that are just about one year old with only about 13000 miles. we would just like to be refunded for the tires -we believe that the person that waited on us-just wanted to go home-because he did make mention of it.

The resulting damage on my car is a couple thousand dollars in repairs, as well as back and neck injuries to my passenger and myself.

On January 9, 2008 I took my car to sears to have it serviced. They did an alignment and installed four new tires. About 3 weeks later, I notice a dent in the framing of my car on the passenger side. I took my car to a body shop for an estimate, not knowing how the damage had occured. I explained to the body shop that I had a dent, which I had no idea how it got there. The individual asked me if I had taken my car to get serviced. I responded by asking why? He explained he had seen this damage before and it occurs when a car is lifted incorrectly. I immediately new it was Sears because, I had not taken my car anywhere else.

The following day me and my boyfriend went to sears and spoke with a supervisor. He had security come out to take report. Security took a writen report and pictures of the damaage. He explained they were going to look at the video survilence to see if the damage was done by one of their workers. I estimate two weeks later I called to follow up on the status. He advised me to contact their insurance company and he gave me a claim number. He also told me that from the video they could not get a clear view.

I contacted the insurance company who were not helpful at all. I then spoke to Alex the manager at Sears who told me the damage was not done by them. I attempted to make a complaint to the corporate office of sears three times. On my third time calling I spoke with stephanie who called Alex while I was on hold. She then told me that it would not be covered because Alex stated it did not happen there. He believes this damaage is from a curb.

Stephanine stated my only option is to email the CEO of Sears, which I will be doing after this. I have obtained two estimates that range from 600.00-700.00.

Twice in the last year I have brought cars into Sears -- one a Mercedes, one a Lexus -- for new tires. Both times I experienced poor performance with the tires, so eventually brought the cars back. And, believe it or now, Sears both times admitted putting the wrong size tires on my cars. A miracle, one employee said, as if this seldom happens. But it happened two of the three times I have had Sears Auto put tires on my cars. Amazing. The aggravations and wasted time brought only one word of apology from the mostly dismissive staff: Sorry. Unacceptable, IMO.

Car will be seen next week by Sears to determine if any damage was caused by tires rubbing inside of wheel wells in my new Lexus.

On sat. 3/1/08 I contacted the auto dept. by phone about tires, then drove 35 miles per hr to get to the store because of blowout on right rear i.s. tire. At 5:00 the auto mgr made out work ticket, and I told him that if he needed to call me, I would be in the mall, and gave him my #, knowing that they closed at 7:00. I knew that I would have plenty of time to get back to my home terminal in Benton, KY, BEFORE I ran out of driving hrs. for the week. I am a commercial driver, dot regulated. When I returned to Sears, they had my truck 1 hour and 45min, and had not put the tires on truck yet. The tech was sweeping up the shop to go home. The manager of auto told me their big jack was broken, and I reminded him that I had told him in the beginning that if their jack would not raise the truck, that I had one in back that would. "I just found out," he replied. By the way, Sears sells the same size jacks in their store; if the auto shop needs one...I could figure out the problem myself....

I went out into the main store and requested a store mgr. They finally found one after 12 min. I asked them where they were going to put me up for the night, because I would be out of hours before they or anyone else could put tires on the truck. He said, "I'll tell you right now, we are not going to put you up anywhere. He then proceeded to ask the auto manager about why my tires were not installed. The auto mgr. said their jack was broke, and I reiterated that I had offered a jack. The store manager said they can't use my jack in their shop. I added...because of liability issues, and next you are going to tell me I cannot use my jack in your shop for same reason; he affirmed such. So I asked if I pull the truck outside, and take the wheels off myself, did they think they could manage to mount the tires? The store manager said they would and told the auto mgr to tell the tech he had to stay and mount/balance tires for me.

I ended up having to pull the track back into their shop because their air hoses necessary to do the work did not reach outside. I did all this, the work myself. Should they decide to dispute this, I took a picture of position of my truck, if Sear's liability insurance company would like a copy. The auto mgr said he would give 10% discount for all my trouble. As I was signing the credit card receipt, the auto manager tried to give me only $23.50 for the tires costing $289.73. I pointed out that this is not 10%. He said it was. I showed him the error in his math, and he said, "Well, you're right, but I can't discount the labor." I was livid and asked, "You are surely not paying your tech for for removing the wheels, then reinstalling them after putting the tires on, are you?" He said no, embarassed, and offered to give me a $20.00 gift card.

After all was said and done, I was still out the expense of a motel room because I did not have any in-service hours left for the week. I got a room at a motel using my 10,000 Choice Rewards points because I did not have money for room. I earn 10 points for every dollar spent, so the math says I had spent $1000.00 to earn those points. So for my inconvienence, for Sears ineptness, and for their lack of concern for the situation they put me in on my hrs, and for their self-contradicting on me working on the truck in their shop after they said I could not, Sears owes me for having to get my own motel room!

I feel that sears owes me at least $100.00, that is ten percent of the $1000.00 spent to earn those 10,000 points. As I was leaving the store that night at 8:10 p.m., the auto mgr says, "I sure hope this doesn't spoil you on not coming back to shop here again." This will be determined by Sears, as well as the number of the public I relate this problem to.

On Friday 01/18/2008, I went to the Hanover, PA Sears Automotive Store. I had them remove four rain tires (purchased previously at Sears) from the rims, and put my four winter tires (not purchased at Sears--didn't sell this model) on the rims. Then I had them mount and balance these tires. On Sunday (01/20/2008) morning we woke to a mainly flat tire in the left rear position (10psi.) It was a slow leak, probably valve stem was cross threaded. I checked the other three tires at this time and found pressures of 21 psi. All low. Normal pressure is 30 psi. This is the first time I have had ANY problems with improper inflation pressures after having this procedure done. My wife checked her tire pressures twice a day for the next three days. Three tires held their pressures. The left rear tire had to be re-inflated EVERY time it was checked. The valve stems were all GOOD when we took it to Sears in the first place. We drove the car there...with air in the tires! Their technicians had to unscrew the valve stem cores and remove them from the stems to deflate the original tires. When this particular valve was re-installed, it was cross threaded by the technician. THAT is the reason the valve stems are normally replaced (as a precaution) each time the tire is. Not because they're in danger of failure, but because it eliminates customer complaints about shoddy workmanship by the technicians. The valve stems do NOT spontaneously fail on their own when they're less than a year old.

On Thursday 01/24/2008, we finally had time to go back to Sears to have the tire checked. We had to wait 20 minutes after the opening time to just be acknowledged. There was only one person on duty, and he was unloading a truck full of tires. Apparently the rest of the people aren't required to show up for work when the business opens these days! THIS time, we were told that the valve stems hadn't been replaced because they weren't Sears tires, and were charged $21.20 for one valve stem because it was bad. (I told them it was the valve stem when I walked through the door.) There was no troubleshooting involved on their part. Valve stems don't cost that much. I shouldn't have been charged for a flat repair caused by one of their technician's obvious mistakes. What's happened to customer service? If YOU break something, YOU fix it, at no charge to the customer. The whole chain has lost my business!

$21.20 flat repair charge by Sears. $20.00 (+,-) and bicycle pump. No REAL physical damage. Had to drive on flat tire to service station to re-inflate on 1st day noticed. Just caused sidewall scuffing. Purchased bicycle pump to prevent repeat performance.

We purchased 2 tires with road hazard insurance for my husband's car a year or two ago. We purchased them in Stockton CA. no problems there! About 3 weeks ago on his way to work, my husband ran over something and destroyed on of the tires. I happened to have saved one of the tires we took off the car just in case something happened, we could put it back on the car until we could get it in for replacements. My husband works a lot and is hard for him to get away. I got the tire to him and he had a local tire shop put the old tire back on the rim. He saved the blown out tire but left it at work. When I told him to bring the tire home so we could go to Sears he went to get it and it was gone. There were OSHA inspections at the plant he works during the week and it was thrown out by mistake.

Last week, after calling the store we purchased them at, they told us to go to a local Sears and tell them what happened and it shouldn't be a problem, we still had the one tire on the car and after all, we'd have to buy another tire as well. My husband went to Sears, explained to the manager what happened who denied honoring the road hazard insurance. After that, one of the mechanics said you should have told him that it was shredded up and laying on the hwy, he'd have covered it then. Now someone please tell me what the difference is here. The tire was destroyed either way, if they would honor it one way, why not our way? We should have lied in this case? Apparently so! On top of that, while waiting for over an hour for only 2 tires to be put on the car, the mechanic pulls his car in and proceeds to do an oil change before he finished the work on our car. My husband even complained to the manager who dismissed it and said they need to finish up a bunch of stuff before the garage gets painted. I guess it didn't matter to Sears that we were the paying customer and they let their employee's work on their own cars while on the time clock! UNBELIEVEABLE service! Where is their so called satisfaction guaratee? I dont see it!!

We had road hazard insurance on the tires we purchased from Sears and they won't honor it. Which resulted us in buying 2 new tires when we should have only had to buy one.

Worst experience ever! I got there at 10:30 am and first off, no one was there to help us. Finally someone was there and and gave us a quote for tires. The person helping didn't seem to know what he was doing. In fact, some of the things he was saying regarding tires sounded innaccurate. I know a little bit about cars and what he said didn't sound truthful. After they gave us a quote, they told us to come back in 2 hrs. We did and the car was not finished. They told us to come back in another 2 hrs. As I was watching the mechanic working on my car, he would work on it for a little bit, then leave and work on another car that he had just got. After waiting for an hour, I asked one of the workers why no one is working on my car. He went to go check on it and said that someone is working on it and will be done in 2 hrs. Never again will I go to this place.

I brought my car to Sears Roebuck for new tires and an alignment and balancing. I spent over four hundred and sixty five dollars on tires and was told after the service that the car was aligned and balanced and in good order. I drove the car on the expressway and the steering wheel was vibrating. The car was not vibrating before the service. I brought the car back to Sear's closer to my home and waited three hours for the job to be redone.They had to align and balance the car. Because the lead was old and the alignment numbers did not make sense, the mechanic said he did not think it was aligned or balanced. I can accept a mistake but not deception.

Initially I left the car at Sears for over three hours for the job to be done right, and waited at Sears for an additional three hours for the job to be corrected. I traveled twenty five miles fearing for my life, and time is money and deception is just not honest.

I went to purchase four new tires on December 12, 2007. I was told it would only take about 1 hr. After 3 hours they told me that they were having a problem getting off one lug nut because someone must have stripped it. I asked if they would be able to remove it and they advised me that it would not be a problem. They finally told me that I would have to come back because they were havibg problems. When they took me into the garage to explain to me what was happening I was shocked to see they destroyed my rim. They told me they would call the next day and replace the rim. No one ever called.

After many attempts to the store they finally advised that a new rim was ordered and would take an additional 6 days to receive. When they called and realized that I would not let them touch my car they told me that I had to pay a deposit of $150.00 and they would give me back the money when I returned the rim which they destroyed. I contacted customer service which advised me that they really do take complaints they just listen and what ever the store manager says goes. I asked to talk to someone higher or in charge and I was told they are the highest I could go. They advised me that their is a CEO but he will not talk to customers. My only choice at this point is to leave a deposit to get the rim which they destroyed or let them put on new tires for me. I refuse to pay them $700.00.

Waiting my time and patience and the inconvience they caused me for over two weeks.

On Nov. 26, 2007, I bought a new set of Michelin HydraEdge tires for my 2001 Monte Carlo at the store on 3344 Austin Peay Hwy. Memphis, Tn. for $690 (this is the 2nd set of the same tires that I have bought at THIS store) This tire is especially designed to dissipate highway water and prevent hydra-planing and that is the reason I use them. It has a directional tread for that purpose, and the tread direction is marked on the inside of the tire by an arrow. I discovered yesterday that some of the tires are mounted with the tread backwards, which means I have to take the car back in and wait 2 hours while they take them off and re-mount them. This is additional wear and tear on the wheels plus 1000+ miles wear on the tread going in the wrong direction. I am a Lawyer and my time is too valuable to come over there and sit 2 hours while their people fix a STUPID mistake. I went to SEARS for professional service rather than Bubba's Tire Emporium to save money. I can't believe people who mount tires everyday are so stupid or ill trained. I expect to be adequately compensated for my time in bringing the car back or I will stop payment for them on my VISA card. I want an answer tomorrow.

Wear and tear on wheels, 1000+ miles of wear going wrong direction and compensation for my time to wait while they correct their mistakes

I purchased two tires and was not asked if I was interested in a service contract. I have tow service so I would have said no had I been asked. Instead, when my husband picked up our car I asked what the total cost was. When he told me, I replied that the amount seemed too high. Close examination of the bill revealed they had added in some kind of pro-rated service contract. When I called to question this, they told me that I could get a refund if I come back to the store. Further, they never told me it had to be when a Manager was there since, 'they're the only ones who can reverse the charge". I found this out later. I work and have a family. It is very inconvenient for me to get there when this one indiviidual is there. Why should I have to be inconvenienced for their deception.

I now have to figure out how to get there when the manager is there. Plus, I have to spend money on gas to get there.

Brought in my van for tires and a break job. Arrived at 11:00 am and was kept told that it would be about two hours, then two hours more. Finally got out at 6 pm to find the vehicle wasn't driving smooth. Got out and found that they rotated the tires, but didn't put on the new ones.

Was told to come back the next day and it would be handled quickly. Been here for three hours. Worst service I have ever had and will have someone else check to see about the breaks and rotors if they were done as charged for.

Vehicle only has 31000 miles on it! Feel like I've been overcharged and slighted. Not comfortable with the service which makes me very hesitant about the quality of products used.

Have missed two days of work (commission based) to get a simple job done!

Will never use another sears auto center nor recommend it to anyone again! They used to be a company of quality, but two days of bad experiences sold me on their current level of commitment.(What would have happened if I wasn't auto savory and drove off, paying for tires, but not receiving them? Whose word would it have been? Did the rotors really need to be replaced?? Now I wonder...)

On 11-10-2007 I bought four tires for a Honda Accord at the local Sears store. The tires were installed and it was dark when I picked up the car. The next day I noticed that the polished aluminum rims had large gouges/scrapes on three of the four rims, in a circle pattern in exactly the same location on all three damaged wheels. It was obvious they had been damaged by their equipment. I immediately called the store and was told I needed to talk to the manager Aaron who came in at 12:30. They took my name and number, and I waited for his call. He never called so I tried again later and explained the problem, and he immediately stated they couldn't have done the damage. He said to bring it by, and when he looked at it said it was an old scrape, probably from a curb.

I asked how three rims could be damaged in exactly the same location when only the right side would be against the curb, and he couldn't explain that. I assured him the rims were not in that condition before, and I expected them to make it right. He said his tech stated that he didn't do it, and he couldn't help me. I told him if that was his final decision I would pursue other means. I was totally surprised Sears would take this attitude, and I will never shop there again until this matter has been resolved. I also want everyone to know what they can expect when shopping at Sears.

Took my ford f-150 to get a new set of tires on labor day morning.After they looked at my truck they advised me to also get a front end alignment.I ended up spending over $500 at Sears that day. Well,service was good and fairly quick and I left satisfied. A few days later I noticed that i was missing a hub cover on the front right side wheel./This is a a small plastic cover that retails for $25-$30 at the Ford dealership. Well,I've had this vehicle for 8 yrs and the covers have always been on my wheels until 2 days after sears works on my truck.

Like I said..its only a $25 part but thats not what ticked me off.It was the conversation I had with the manager at the automotive dept. at this sears store.I called the store to see if they had this cover in the shop they did not. I told him it was now missing from my truck and they must have not secured it well when they put the wheels back on. He then acted as though I was trying to con him out of a $25 hub cap with no regard to the fact i just spent $600 in his dept.

He said there would have to be a thorough investigation and all that bull over a hubcap.I told him to forget it.

I brought my mother's car to the Sears Auto Center to have a tire changed. The technician (Peterkin) came to the car window and asked for the mileage. I'm fairly unfamiliar with the car, and knew she had been using the trip odometer, and I spent a minute scrolling through. I asked him to give me a minute and told him the car did not belong to me. He kept asking me questions, circling the car, and becoming louder and more insistent. I was trying to telling him the mileage and year when he yelled that he needed to see the tire. His impatience and rudeness made me feel that I had done something wrong. I was the customer but that is the last time I will be a customer there, and possibly at any Sears Auto Centers.

On Saturday October 13, 2007, my husband took my 11 year old son and his friend and headed upstate to Roscoe, NY to close my mother-in-laws summer home, on the way up my husband got a blowout on right front tire. He put on the donut on and drove to the nearest sears. He called me at 3:00 to give the service person our Discover card on the phone because he did not bring his card. I read the number which my husband repeated to the service person.

At 6:30 he was on the road, he had purchased 4 new tires. At 7:00 that night I recieved a call from a State Trooper, that they were looking for my husband that he stole the tires! I explained that i gave my credit card over the phone and he understood, He gave me Sears phone number and said he would call them also. I called Sears and spoke with the manager Pete who was the rudest person i could have spoke to. He stated that my husband gave him the wrong phone number and that he did not pay for the tires.

I explained to him we gave it to the sales person who he claims we never did, and that my husband just took the car when it was done. MY husband came home the next day and had the repair order with the correct phone number on it. I called sears to talk to pete and explained the phone number was not wrong and that we in fact gave him our credit card number over the phone. I also stated that he never said that they could not have been at fault that in fact we were 100% at fault. I asked the manager Pete of Sears for his last name and he would not give to me.

I feel that were we treated so unfair and that we did nothing wrong. My heart sank when I got a call from a trooper telling me that they we looking for my husband and that they watched him on video in the sears store. The trooper was very nice and understanding, unlike Sears.

I am an exemployee of sears with over 20 years of service. In the last two years i worked their i had complained to my imediate manager chris about unethical practices going on -- examples like selling used tires to customers, overselling services like coolant exchanges by falsifing store documents, telling customers they would not have to pay for alignments if they dont need them but because the techs get paid an extra 14.20 to do the alignment every customer ends up needing one.

Then we get into proper training and broken equipment -- they have people doing brakes and other main services that they are not trained to do and are ripping off the customers because of their poor work and overselling.

Then even if they knew how to do the job the equipment is some times not accurate. for example we were told to use an alignment rack that was unsafe and had broken alignment targets so the alignments that were done on that rack all day were known to be done wrong and we still took the customers money.

Went in 9am told them to put on four new BF Goodrich Traction T/A T rated tires and do brake inspection. They quoted me $382 for tires and $15 for inspection and told it would take 1 1/2 hours. I go have breakfast and come back in an hour. I see the car on the lift with brakes and calipers off but no one working on the car, as the shop is visible from the waiting room. I wait another hour and finally ask for an evaluation answer. At 12:30pm they finally tell me that it needs four new calipers, rotors and pads. I see the condition and agree. I get a total quote of $1,095 and told it would take another 1 1/2 hours plus the delivery time for parts not in stock (about 30mins).

I waited from 9am to 6pm to have four new brakes and tires put on and on top of that they marked up the parts well over 50%, and kept me basically in the waiting room as the last customer, I watched my car sit on the lift with no one working on it for hours at a stretch and the two times I said something, I just asked how long. The worker went back to my car worked for 15 mins and left again.

I feel the markup of their parts are very excessive and for $1,100 three tires and a complete brake job should not have been a five hundred dollar markup. They had me at bay as they broke my original calipers when they took them off and what could I have done but agree to the replacement. I felt they forced the my purchase by breaking the caliper trying to get it off.

I went to Sears for tires, a friend of mine told me he had got tires there and they did a really good job, He's happy! I'm not! They did give me a great deal on tires.....Here's where I'm not happy: The workmanship of the guy that installed my new tires. I watched him perform his magic and knew I would need to check behind him for my families safety.

I didn't have time to check the new installs when I got home so I prayed I could make it to work the next day and after getting home the next day check behide the Kid-Tech.

First I removed all the lug nut (hub-caps) covers, one on each wheel about 8 round, I popped them off one at a time and as I was doing so I noticed one of them was not all the way seated in the rim, it had a very badly bent finger that holds the cover on, it was done by their Kid-Tech....how do I know this because I had just taken my wheels off and cleaned them just two days before taking my Van to Sears and I know how I installed these covers.

Now to continue with my inspection of the trained Kid-Tech....I've got a torque wrench just like the one the Kid-Tech was using to torque my lug nuts, My vehicle owners manual says that the torque should be 100lbs for each lug nut.....I knew they were going to be off, like I said I watched this Kid-Tech torque the lug nuts and guess what,?all of them were off, some were even less then 30lbs. to break loose.

Anyway I unloosened all of them and re-torqued them to 100lbs. Someone needs to show this guy how to operate a click type torque wrench cause he's not even close to knowing...it's your safety that's in his hands...

Now how about tire air pressure? Well if he's not to good at the other stuff what do you think he knows about air pressure and tires!!? LF 35.0 lbs
LR 32.5 lbs
RF 32.5 lbs

RR 32.5 lbs.

This guy will get you killed one way or the other, great job!

The guy that rang me up after the job told me that it was important that I call the number for the Sears Survey and that he had hoped I thought I had gotten a really good job on my tires change and I told him we would have to wait and see if that was the truth about their job for me, he looked at me like Oh crap we've got another complainer here,,,,

Well sir you have done your first and last job for me! See I've been to mechanic's school and that's not the way it's done! I think it's good to hire Kids but they have to be taught the right way so they don't cause accidents and get people killed and the Survey will get the attention it needs, Thank you very much!

I took my mercedes benz into Sears Auto Center on 7/8/07 to have new tires installed. Upon picking up my car, I noticed that there was a rip in my leather seat, which was not there before. I spoke with the person who I picked the car up from. His name is Bobby. He told me to call the manager named Lila the next morning. There was no manager on site. I spoke with Lila and the first thing that she said was she was not paying for a new seat.

I told her that I expected my car to be in the same condition that it was when it came in. She told me to get 3 estimates for the seat to be repaired. My seats are perforated and I told her I would only be taking it to the dealer.

I took it in and they said they could not fix it, that they had to replace the seat cushion. I called Lila back. She told me that she would pay for the seat once it's repaired with the Sears corporate card. I told her that I was having a hard time reaching the office and asked for a direct number to call once the repair is made. She said she did not have a direct number.

The day the dealer called me to say the cushion came in, I called and spoke with manager Paul on 7/30/07. He was rude and vague. I told him the car would be repaired on 8/1/07 and I need a direct line to make sure it's paid for. He said he does not have a direct line. I told him I called earlier that day and could not get through. I askd for his bosses name and number. He gave me his name but, refused his number. I asked for an email address for his boss. He refused that also.

I asked him why they were being so difficult for a problem that I did not cause. He would not give me any last names, no direct lines, no numbers for his boss or email addresses.

My son took his car into the Sears Auto Center at White Marsh in Maryland on 7/18/07 at 12:30 p.m. to have four tires put on balanced and aligned. He was told to come back at 4:30. He went back at 5:30 and was told that his car was not ready, in fact, it had not even been looked at yet, he was told there was one person in front of him. My son told them that he needed the car for work the next day, they told him they would call.

Not more than 45 minutes later he gets a call that he needs brakes and that the brakes are not working. I and my son told them that he had brakes all week and today, because he drove it around this morning and to the autocenter and he had driven into Baltimore and Bowie Maryland for work everyday this week.

I mentioned that they must have messed something up. The manager on the phone said now don't accuse us. Well what are we to think? They called back at 8:30 p.m. (8 hours after he dropped the car off) and said it was ready.

When my son went to move the car it didn't have any brakes at all. Now lets think about this, it had brakes this morning when he ran errands and it had brakes when he drove it to the shop for tires and it obviously had brakes when the mechanic drove it into the garage to replace the tires. Then all of a sudden it doesn't have brakes! They keep telling my son it was like that before he brought it in. If that had been the case then my son would not have made it out of our driveway without brakes.

well first let me start off by saying that i have had problems with sears in other citys also, and i am very educated in automotive mechanics, building engines hot rods and so on. i took my truck to sears next to my house and asked them to balance and rotate my tires, and instructed them not to replace my center caps which i had removed and put under the back seat of my truck.

when i returned to pick up my truck the first thing i noticed was the mechanic, had tracked in grease, all over what was my spotless light grey carpet i immediatley walked back in and told them someone needed to clean it out of my truck or they were going to pay for new carpet.

the mechanic or service tech came out and did a decent job of cleaning it up.also i noticed that my center caps had been put back on by this point i am getting very mad, at these guys. so after the cleanup of my carpet i took my truck and went home while i was unloading stuff i noticed that the cupped tire's which had been on the front of my vehicle were still on the front. i inspected the rest of my truck and noticed that the tires had not been rotated so i took them off and rotated them myself instead of taking it back to sears for fear of what else they might do to my truck.

as i removed the wheels and started rotating them i also noticed an amazing amount of weights inside my rims both stick ons and hammer ons..and that they were placed on opposite sides of my wheels. i have never seen anyone do this before, and i have had a lot of vehicles and hotrods and four by fours.

prior to sears there were a total of six hammer on weights small ones and after i couldn't even count all of the stick on weights, and there were over ten hammer ons..??? this makes no sense to me..

the last thing that they did was break two of the retainer rings springs inside of my center caps.. so now my center caps make noise going down the road, and are loose like they may fall off.

Once, Sears was a great store to shop. Thirty four years ago, my first shopping was done at Sears while my car was getting repaired at Sears's auto store. I loved Sears from the bottom of my heart. This is the good old story. Now, Sears is like a worthless coin which is flattened on a railroad track. In the last six years, four times my car tires were flat due to nail damage. Once in the sears parking lot and other three times I drove my car to Sears's auto repair shop for repairs. Every time, Sears refused to fix the flat by saying that. 'These tires were not purchased from Sears', 'We are Out of Supplies to fix a flat (plugs)', 'We are short of workers today' and again 'Out Of Supplies'.

One time I had to leave my car in Sears's parking lot for over night and called my friend to take a ride back to home. If Sears does not change their attitude towards customers, store will loose most of the customers. In my house all of the hardware and appliances are from Sears but my future purchases are going to be limited from Sears due to their service and attitude.

A month ago, Sears's kitchen cabinet installer had an appointment to visit my house but 2 hours before he cancelled it by saying that, 'I am not in town this weekend'. Wake up Sears before you fell in a permanent SLEEP. Do something to gain customers. Customers are like a flow of water, you need to hold them back.

It all started with one flat tire. I took my car to sears to have 4 brand new tires put on. I dropped the car off at 11am and picked it up 5pm same day. After driving the car home i realized there was something wrong. I deliver papers so I HAD to continue driving the car.

I then realized they (sears) had put the wrong size tires on my car (needed 185/65r14 they put 195/70r14) The tire was scrubbing against my wheel well and who knows what else to the car.

I called the manager first thing monday morning to notify him. He said I could bring the car back and they would change them, I told him I could not bring the car back until next Sat. He said to just ask for him and they would do the work. When I returned the following Sat.

Sears seemed surprized that the tires were wrong, I left the car to pick up later. About 2hrs later they called to inform me they needed to fix the brakes and the lower ball joints. Amazingly the lower ball joints were checked off on a check list stating they were in good condition last week, this form was signed by the technician and csm stating they evaluated the vehicle per companys evaluation and repair guidelines.

I then agreed to the repair work which would be the ball joints and both sets of brake work, front and back. The guy told me they would not have time to do the brake work today but the ball joints could be repaired. I left again to only recieve another phone call stating they would now have time to repair the brakes.

We returned to the store when they were almost finished, another guy told me they only had to take the car off the lift and test it (drive it around to check the work). I then found out they do that (test drive it) after any work, such as an alignment or brakes. I also found out that they only repaired the front brakes and the guy knew nothing about the back ones. I would think if they checked the car properly the first time they would of never let me drive out with all this wrong with the car, or did their mishap of the wrong tires for my car cause this damage. ... I left very unsatisfied and now in over $800.00 in the hole from all the work.

Purchased 2006 Nissan Altima with Continental tires on them. Continental Touring Contact AS 215/60-16 to be exact. At 3000 miles the two front tires developed extreme flat spots on them making the car thup, thup ,thup when driven. Went to Nissan dealer,said tires were defective,go to nearest Continental tire dealer for Warranty replacement.(Sears ) Sears Auto Center Customer Service Advisor Bridgette said it was a right rear lower arm contol problem,go back to Nissan. Nissan double checked car,did a free four wheel alignment,said call Continental.

The best Continental would do was a 50% customer goodwill credit towards the purchase price of Continental replacement tires.After much research I found these tires to be very poorly rated on Tire Rack .com an the 17 version was involved several years ago in the infamous Ford Explorer Rollover scandal and lawsuits. (Firestone tires were mentioned most, but the Continental tire 17' Touring Contact AS was also involved) The tires are only T rated to 118 MPH,not a good OEM choice for a car being sold as a sports sedan,capable of speeds in excess of 130 MPH ,and has a speedometer that goes to 150 MPH.

Purchased 4 tires from Sears. When they were mounted and I was driving home realized something was causing a vibration. Went 3 seperate times back to dealer to have alignment redone. On the 3rd try the manager finally said he thought 2 of the tires were defective. I had to wait 2 more weeks for more tires to be shipped since none were in stock of the same model.(kumho) The people working at this particular Sears store made comments throughout my visits there about how the company doesn't pay for good help and they have to hire whatever they can in terms of laborers.

I will never go back there ever again. I'd rather pay more and have less headache. By the time they hit you up for all the extra little fees and valve stems and all that you are paying around the same anyways. The lifetime free rotation used to sell me but not anymore. The 2nd time when I had gone in for another wheel alignment they must have not put my lug nuts all the way back on. I'm lucky the tire didn't fly off on my way home. This experience was like a bad movie.

I took my car to the Sears Auto Center to have the front wheels balanced. When the car was returned I drove it out of the lot only to discover that the car wobbled because the right front lug nuts had not been tightened. In fact, they had barely been placed on the posts and were so loose that, in slowly circling the block to return the car, I had to stop to secure the nuts by hand. Some were so loose I could see the posts beneath them, and had to be turned four or five turns to get them finger-tight.

This was gross negligence that put me at risk of serious injury. I plan to have the wheels checked early next week to determine if damage has been done to the posts or the car.

In March, I purchased 4 new Sumitomo tires and a road hazard package, totaling about $500. Almost immediately, I began having front end vibration. I returned to the store, and, after a lengthy wait, had my tires balanced. Essentially, this process was repeated four times: Return to Sears, wait 2 hours, and have nothing done to resolve the problem. Eventually, I went to the local tire dealer with whom I dealt (with the exception of this purchase) for the past 15 years. After a 5 minute test drive, the mechanic informed me that I had tires out of round, or, in other words, I'd been sold defective tires.

I was also informed that Sears had incorrectly balanced my tires, because whoever balanced your tires didn't know what he was doing. This dealer analyzed my tires, found that 2 were defective, and rotated the defective ones to the back. I was charged $60 for the test and rotation. Upon returning to Sears, informed them of the situation: that I had wasted 4 days of driving to - and waiting at - Sears for a problem that another shop had diagnosed in 5 minutes. I demanded that the defective tires be replaced, and that Sears reimburse me for the $60 I'd spent on the analysis and rotation at the other shop. They complied.

I wasted a lot of time and probably contributed to excess wear and tear on my car because of the lack of expertise at Sears. I will NEVER buy tires - or use their automotive department - again.

Ball joints were improperly installed on my 4 wheel drive truck, even after I spoke with the mechanic, while the truck was still on the lift. Lower ball joint broke causing accelerated tire wear and tie rod damage

I went to Sears at Irving Mall and had my car tires changed. Larry informed me that it would take 1.5hrs and no longer than 2hrs to take care of this. After 3hours I get a call from Larry informing me that the job was done except there was a little problem with a lug nut . He stated he felt it was the fault the place in which my tires got rotated last. I asked him then why wouldn't they have informed me. He said most places wouldn't inform the consumer about such mattter given that they would have to be responsible in fixing the problem. I said why should I not think it was caused here at sears since it took so long. He said I would have to just take his word.

I took my 1997 ford wagon problem -- no cold air from air conditioner -- plus an oil change. I was told if there was a problem could not fix they would not charge me I would have to go somewhere else. When I came back they said the mechanic said there was a clunk sound but it did not repeat and it was blowing cold air. When I got in and started the motor it blew warm air I drove approx. 5 miles and took it back. Jim agreed it was hot air coming out. A mechanic said freon was probably frozen in the line and I should let it sit overnight I felt the line and it was hot. and in the morning - start it up and see if it blows cold air that they will have to do a takedown to get the moisture out of the line.

I had gallbladder surgery 15 days ago. although I can get around I am still frail. The importance of the airconditioner is because I do volunteer work for the elderly many of them have pulmonary problems and have to have air conditioning, Thus they have to take a cab until I get my car fixed.

Sears automotive center in Lubbock TX told me that the right front tire had a sidewall leak. I chose not to allow them to replace the tire without a second opinion. My personal mechanic reported to me that the tire had no puncture but the valve stem had been loosened.

The consequences included stress and letting a perfectly good truck sit because of the leak for over one month. It put my family in a transportation bind.

I ordered Monroe Gasmatic shocks because they were on sale 50 percent off. The first time about three months ago, the shocks never came in and my order/rain check was lost by Sears. The same shocks went back on sale, so I re-ordered. My total was to come to around $64. The parts were not in stock so they had to order them. They did not call me when they arrived - I had to go into the store twice before they brought some shocks out claiming they got misplaced. 30 min into installation they inform me that they had removed my shocks before noticing that the ordered shocks were for 2 wheel drive rather than 4. In the process they broke one of my original shocks so they had to install the next step up - the Monroe sensetrack. This caused the cost of my order to double. I told them that since it was not my problem that they had made the mistake I wanted them at the same cost and they refused - only saying that I couldn't drive off without the new shocks. The store manager was not present to file a complaint so I had to pay for the more expensive shock.

My bill doubled to $122.00 to drive my truck off the lot. They were unwilling to compensate me with any more than a 10% discount.

On 10/10/2004 I purchased 4 new tires. Just about 1-1/2 years later as I was driving I had a blow out in one of the tires. I had drove 12,727 miles on that tire. To my surprise when I called up Sears Auto, I was told they could do nothing about the tire. I thought the tire would be prorated at the very least. I really assumed it would be replaced being that the warranty said 50,000 miles and I only did 12,727 miles. I was deceived because the Warranty said 50,000 miles and their saying that's for Road Hazard. The tire just blew, I didnt hit a pothole or anything else. It just blew as I was driving.

On May 16,2003 I bought a set of four tires from Sears Automotive in Savannagh Ga. The total price for this adventure was $559.00 after an alignment was added. The tires that I purchased were 60,000 mile tires. At about the 24000 mile mark my truck started to bump which led me to look at the tires. Sure enough the belts had separated. You could see where the belts were coming out of the tire. Keep in mind that these are 60,000 mile tires.

I called Sears to complain and they told me that they wuold pro-rate the tires and I would have to pay the difference. Of course I did not agree and complained all the way to Chicago. Anyway needless to say I did not win. I went back to Sears to purchase a second set of four tires, two of which were pro-rated. This was on May 5, 2004. This time it cost me another $442.00 and they re aligned the truck when it did not need it. The second set of tires I purchased were 50,000 mile tire. Low and behold my truck started to bump again at the 25,000 mark.

I took it to a Automotive shop in Savannah yesterday, March 17, 2006, and they told me the belts had separated on the tires on the front of the truck. They could find nothing else wrong. I do not drive the truck regularly due to gas prices so the mileage on the tires are low. I do drive the truck weekends and whenever I need it. 12000 to 15000 miles a year.

I drove my van to Sears to have the brakes repaired. After they allegedly changed the required parts I was told the van was repaired. I took the van and attempted to drive it back to my business. When I attempted to stop at an intersection the brakes didn't work. I was fortunate the traffic was not heavy and was able to coast to a stop on the other side of the intersection.

I immediately called Sears and the vehicle was towed back to Sears. Their mechanics looked at it again and stated they could not fix the brakes. They towed the van to Goodyear and they stated they could repair the brakes.

I paid Sears over $380.00 to repair the brakes and they didn't repair them. I had to have Goodyear repair the brakes at an additional $300.00. I would like to have Sears reimburse my money back since they didn't repair my brakes and could have caused me to have an accident.

I bought new tires at Sears and purchased the road hazard for them. Now I'm getting vibration from one of the tires, so I took my car back to Sears and they said one of the tires had a broken belt. So they said they would replace the tire. After about a hour later I went back and got my car, and as soon as I got back on the road the same vibration was back onthe same side, So I went to a different Sears location and they said one of my rims were bent, so I went and paid 35 bucks at a salvage yard for another rim, and took it back to Sears.

After they changed the rims around, and I left and the same vibration was back. I took the rim they took off my car to a Independent tire service and they checked the rim to see if it was bent, and it wasn't bent. I have been to Sears about seven times about this, and they have done noting to fix the problem, except try to say there is something wrong with my cars suspension and there is nothing wrong with the suspension, because I wasnt having any vibration problems with the old tires!

Purchased 4 Dunlop 285/75R16 for a 4x4 Excursion (solid axles front and rear so there was no allignment problem) with 60,000 mile warranty. Wore out in 27,000 miles. Not honor warranty because all tires were not worn uniformly. Most of driving on crowned roads so tires on right side worn a little more on outside. Slightly more wear on inside of front left for same reason (crowned Roads)

On January 8, 2005 I purchased and paid for 4 new tires, a wheel balance and alignment for my 2004 Nissan Maxima. Total cost was $670.04. On June 1, 2005 I took my car to the Nissan Dealer because it was shaking and was informed that the car needed an alignment. I informed the advisor that I had just purchased new tires, an alignment and balancing at Sears in January. The advisor informed me that the weights had not been removed from the car; therefore no alignment had been done.

Later that afternoon I took the car back to Sears with the payment receipt . The cashier apologized and referred me to a technician who that stated “some of the younger guys did not know about this kind of stuff” . The work was completed and I was not charged. On January 13, 2006 I took my car to the Nissan Dealer because it was pulling to one side and shaking. I was informed by my service advisor that the tires were cupped and pulling to the left, due to the car not being aligned. He further stated I needed four new tires and an alignment.

I took a deep breath and prior to heading back to Sears decided to call the Manager (Mr. L) of the automotive shop -- he said to bring the car in. Upon arrival found 5 employees in the cashier area talking to each other. After several minutes I was asked how I could be helped. I gave the cashier my name and that I had spoken with Mr. L by phone, before I could finish my sentence Mr. L interrupted and instructed the cashier to do a work request.

Mr. L never acknowledged my presence; I only knew who he was by his name tag. The cashier asked me if I wanted to be seated and my reply was no I wanted to see what was being done. I walked to the shop where my car was mounted, the technician turned the wheels went inside and spoke with Mr. L. He came out and did the same thing the technician had done. Mr. L then looked at me, never introducing himself and stated “Your tires are like this because you did not rotate them in the last year”.

I informed him that my tires had been rotated at the Nissan dealer, his reply, “prove it”. By this time I was so upset I could not find the paperwork for the rotation in my car so I called my Nissan advisor. The Nissan service advisor spoke with Mr. L and informed him of the dates and mileage for tire rotation. He further advised me that even if my tires had not been rotated within a year it would not have cupped the car the way it was. After speaking with the Nissan Advisor, Mr. L continued to blame me for not having a tire rotation for the problem. He stated he would give me 20% off the price of new tires.

Not willing to settle I ask Mr. L for his manager's name and phone number. He refused and advised me to call the Sears Customer Complaint Department. The number he gave me was not correct. After finding the correct number I spoke with a representative who connected me with a TJ who stated he was Mr. L’s boss. His conversation began by stating “Mr. L told me your story -- because you have no proof/paperwork I can only give you 50% off the price of new tires."

I continuously tried to tell my side of the story and he never once listened or apologized for my troubles. After this conversation I made it my mission to produce the paperwork for maintenance completed on my vehicle. After finding the receipts for the work Sears completed, I found on my second visit the only work done was a wheel balance, rotation, adjusted the pressure and removed the old weights. Again, no alignment was done.

I drove the car for almost a year with new tires and no alignment. After finding the documentation I called the Customer Service Center who spoke with the Shannon Mall Store District Manager who stood behind the original 50%.

On May 22, 1999 I took my 1985 Buick Park Avenue to the Sears Auto Center in Monroe, LA, and had new struts put on the rear of my car. When the job was completed I drove back to Crossett, Arkansas which is about 50 miles and before I could get in Arkansas, the car started pulling to the right and riding rough and making loud noises every time it hit a bump.

The next day I returned the car. Now, it took all day to try and fix the problem. finally the car was ready, I drove back to Arkansas and about a month later, the same thing occurred again. Back to Sears.

This time I went back in the shop where the mechanic was working and watched while he check the struts. It was discovered that they were put on wrong so he had to cut a hole so that they could fit. After all day again, finally my car was supposed to be ready to go.

About a month or so went by and the car started making that same noise so I returned for the third time, so again they checked the struts and some parts were not put on right or left off.

Well, about a month or two passed and the same-old noise started again, I went back to Sears for the fourth time and this time they had all new mechanics so they removed the old struts and put on new ones.

2/03/00--Purchased set of 4 tires for my F-150 Ford truck. Mileage-100,678mi. Order was for B.F. Goodrich tires--Firestone tires were put on truck. Purchase price was $277.96. 50,000 mi warranty on tires.

11/24/01--Right rear tire replaced because of defect(sidewall separating) . Replaced Firestone tire with a General brand tire. Mileage-115,162 mi. Cost--$38.19

4/9/02 Flat repair on right front. Mileage-117,742 mi.

5/10/02 General tire on right rear replaced because plys were separating under tread. Mileage-118,388 mi. Cost--$34.44.

5/14/02 Driving north on I-75 at approximately 8:30 a.m. I had the left front tire to blowout. At interstate speeds this was not a pleasant experience. Contacted nearest Sears Auto Center and they only offered to replaced the blown tire for and additional charge of $58.00. Left Sears and had a new set of tires installed at Wal-Mart(cost $375.00).

5/16/02 Contacted Sears Auto Center where orginal tires were puchased. I was given a $60.00 customer service gift card and an apology for my troubles. (Please note that the tires were rotated and balanced on a regular basis at the same auto center).

Because of the negligence of Sears Auto Center I have suffered not only economic but also emotional damage. Having a catastropic tire failure at 70 mph on the interstate and then having to put on a spare tire with traffic zooming by is very scary and upsetting. Also, this incident caused me to be late for an appointment. Economically this incident has cost me in several ways. $177.00--estimated worth tires replaced; $25.00 to replace trim on wheel.

I feel that Sears Auto Center did not adhere to their own INSPECTION guidelines(Sears had ample opportunities to find the defects--tire repairs and routine service) and by not doing so placed me and my family in danger. The tire failure could have resulted in a serious accident!!