SearchParts.com/National Parts, LLC

I shipped them a computer for my vehicle, to be tested and fixed (if needed). They said it tested functional but, they did an update anyway and what they call "re-flowed the solder connections"? Nice wording. Makes it sound like they actually did something. They did not! And the car still does not run.

I paid them $183.57. Of that amount $85.00 was for testing and $89.00 to rebuild the unit only (If needed). I cannot get them to refund my money, they just simply don't want to.

They never supplied me with the VIN number for the engine I ordered. They refused to cancel my order and even continued with the shipping of the engine. Once I refused the motor from the shipping carrier searchparts.com (also known as National Parts) they charged me an outrageous price for shipping to return it. So of the $1500 they took from me, they only refunded $740 of it. Pretty crazy, if you ask me.

I was misled by sales rep. Specifically, I asked if the part I was buying was one which had simply been "cut-out" of a donor vehicle, because that's not what I wanted, (can do that myself for much less money). But that's exactly what I was sent. So, I returned it, saying that this was not what had been discussed. It cost me $340.00 in return shipping costs. I'm not sure where these shipping charges are being generated from, but I would like that investigated. The sales rep said I would receive a call from a freight company when they were getting close to my shipping address. I did receive two calls, both from a junk yard in Leominster, Massachusetts, a mere 55 miles from my shipping address. It seems to me there was never a shipping company involved. I think they found this close-by junkyard and had them send it to me. This is true. The junkyard themselves delivered the transmission to me.

We take great care with every customer we serve and have an "A" rating with the BBB. In fact Troy filed a complaint with the BBB. The BBB agreed that we did everything possible to help him.Troy purchased a used long block assembly from us with a mileage stipulation of under 150,000 miles. It was clearly printed on his receipt, which was emailed to him less than 30 seconds after payment was received. The order is also recorded in our digitally recorded order verification system in Troy's own voice.

The strapping down of the long block is how all suppliers ship their parts. They strap them down on a pallet and shrink wrap them. This is a secure form of shipment. Troy called and advised us of damage to the long block. He was notified the damaged components are not part of the long block assembly (which was what he purchased), and he would need to swap those over from his old engine. Even though those parts are not covered, we generously mailed Mr. ** a throttle body at our cost. We promise a one hour callback on customer service issues and have detailed pages of time stamped and dated notes where we have spoken with Troy.

At this point, we assumed the long block was installed and running. We never heard from Troy until a week or so later, after he dismantled the engine. This is a clear violation of the terms and conditions of the warranty. Troy had these documents within 30 seconds of completing the sale with us. Specifically, we will not warranty any repairs that we did not approve ahead of time. Second, we will not warranty a dismantled part. Had he filed a warranty claim regarding a defective long block assembly, which he didn't, we would have replaced the assembly. Instead he had his mechanic dismantle it without our knowledge or approval.

There is nothing unusual about these warranty requirements. Ask your dealer if they will cover repairs on parts that they did not approve of in advance. Also ask your dealer if they will warranty a part that you dismantled. We have no idea who the second complainant is, so it is difficult to answer his charges. Let try to answer this way. You cannot maintain an "A" rating with the BBB if you do not take care of your customers. We read the terms and conditions to every customer before they pay for their merchandise. They have to say that they agree or we will not sell our service to them. We disclose everything up front so that everyone involved know what is expected from each party. This is all recorded on our order verification system. This includes the warranty stipulation that all installation instruction must be followed. These instructions are taken directly from the AES Automotive Technician certification program. We do this to protect our customers and ourselves from mechanics that do not know what they are doing. Improper installation will cause a failure.\

On 6/15/10 I called Searchparts and talked to Shawn **. I asked if he had a 1993 V6 Chevy Pu truck engine; he said yes for $627, 6 month warranty with less than 130,000 miles. I gave him my master card number and he said I would receive the engine in 3-5 days and it would come out of Washington.

The next time I talked to him the motor had less than 140,000 miles. When I asked for a speedometer reading, he sent an e-mail saying 147,000 miles. After a week, I called and he was always out to lunch or off for the day.

I called the freight company and they said it was in Fresno Ca and had been delayed because of a spill. When it finally arrived at Cooper Weller machine shop I was not there to receive it, the shop unloaded it. I was called to come and get it. When I arrived, I was shocked to see how this engine was packaged, It was thrown on a pallet wrapped with shrink wrap and 2 metal bands around the throttle body; I could tell it had been turned upside down, spark plugs were broken, dip stick bent, and throttle body was smashed, I called the freight company and they told me to call Searchparts and they would take care of everything to get a claim filed or have it shipped back. I called Searchparts several time before I got Shawn. He said it was up to me to get all the paper work and everything to make a claim. I called the freight company and they said they told the shipper the motor was improperly packaged but they said to take it anyway, so they typed on the bill of lading that they would not take any liability.

After another week, I sent an e-mail telling them I was going to buy my own throttle body and back charge them for it. I got an e-mail response the next day saying the throttle body was on the was.

Before I pulled the heads, I talked to TJ and he said I could return the engine and if it was good I would have to pay freight and a restocking charge. If it was bad, they would give me a refund. I figured if they had the motor they would never admit it was junk so I was stuck. I sent the heads out to the machine shop, it had a bent valve.

I called TJ and told him he said the warranty was void because I took the heads off. Now I know I'm **. I called the machine shop and told them to do valve job on the heads. I needed to get my truck running even if I had to use my own block. I started checking casting numbers. The block casting numbers were okay but the head casting numbers told me the heads were from a 1992 engine, so now I'm really ticked off. They promised me this engine came out of a running vehicle and had been tested. That, my friend was a lie.

BEWARE: This company WILL find you the lowest price on parts...but...they dont work. They tell you one thing when youre ordering from them, they then twist the words and "record" your order, after they have your money.

They ship the part, in my case a transmission, and i had to pay $700.00 to have it installed to find it it was a bad transmission. I now have to pay $250.00 to remove it in order to have them give me a refund or send a replacement which may or may not work. If i choose a replacement, i have to pay $450.00 to have it installed, just to see if this one works.

They insist on an ASE certified mechanic to put it in, but will accept no responsibility for the bad part or any of the installation cost involved in finding out if it works or not.