
wilfred of Sunrise, FL on July 13, 2011
I purchased a Saturn from Saturn of West Broward on 12/21/2009. My first problem started a month later, 01/16/2010, after I purchased the vehicle. I complained about a noise coming from the wheel when turning. The service rendered on the vehicle that day was gear assembly, and power steering replacement. Both rotors were also replaced. On February 20, 2010, I complained about the transmission's delayed shift while driving Saturn. They tested it and found a delayed shift at 40MPH. I was told that reprogramming the power train control module engine is all it needed. A month later, I brought the Outlook back in for left headlamp replacement wiring harness and the headlamp was replaced. On May 22, 2010, I brought the Outlook in again because of the check engine light being on for several days, and complained that the Outlook was not running correctly. The service technician replaced the O2 sensor as well as having the throttle body and injector service replaced, together with the air filter.
On December 10, 2010, I called Saturn to complain about a knocking sound in the steering wheel when turning. The vehicle does not have to be in motion. The service tech indicated that the internal steering gear failed. The general line repair was done by replacing the gear set to correct this problem. The service light indicator was also on, so an electrical repair was done to reset it. At this time, to add insult to injury, I was deducted an amount of $142.38. On April 29, 2011, the Outlook was brought back in for a premature timing chain wear -- reprogram engine control module. The cause of this issue was due to a recall. A clunk was removed during the process.
On June 03, 2011, I complained about the transmission not shifting correctly as well as a knocking sound from the engine when I drive off. The tech found that the noise was coming from the engine mount; thus, the engine mount was replaced. As for the transmission problem, the pistons, wave plate and clutch plate overhaul was replaced. However, the 2nd gear-up shift will still flare intermittently because this was difficult to duplicate. The wheel alignment, steering wheel angle, and front toe was adjusted. Also, the Outlook was overheating and the water pump was determined to be faulty. A new water pump was put in. On June 28, 2011, the Outlook was brought in for sluggish driving and poor shifting, as well as a clicking sound coming from both left and right tires while making a wide turn in either direction. I was told that GM does not have a solution for this problem.
I have a family of eight which includes a newborn. When I set foot to search for a new car before purchasing the Outlook, my goal was to find something that would accommodate my family with comfort and style, but most important of all, safety. The Saturn claimed to have all of what I was looking for, so I was sold on the idea of the Outlook meeting my goals. I never expected to be in a repair shop almost every three months after purchasing a new vehicle. All I'm asking of GM is to replace this vehicle with no other compensation. Please feel free to contact me at **.