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Saturn Ion - Ignition Lock

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Sara of gold hill, OR November 19, 2009

Our 2006 saturn ion has had a ignition problem from the start. First the car would lock up & be unresponsive. After twisting the dealers arm they finaly said it was a problem that would get fixed under the waranty & that this time it would be fixed properly so that we will not get stuck again. Now the car wont shut off. It is running in my driveway as I type at 9:21 pm. What do I do now?

I see that many many people have the same problem with the saturn ion ignition's. Cant anybody with a little muscle get GM to help the little guy? After all we just loaned them a few billion.Thanks, signed Not wanting to stop running in oregon. I have no idea WHAT IT WILL COST THIS TIME.

Terri of Newport Beach, CA November 15, 2009

2004 Saturn Ion 2 ignition failure, key cannot be removed but engine does shut off. First time today.

Cole of Brighton, MA October 22, 2009

The key to my Saturn Ion jammed in the ignition lock and the car could not be turned off when I arrived at work. I could not turn the car off so I drove to a mechanic where they also had no idea how to disengage the car. I then drove to a Saturn Dealership where the Saturn mechanics seemed all to familiar with my problem. They informed me that to fix the problem, it would cost 330 for labor and part. It took Saturn a couple of hours to replace the ignition part, in total, I missed about 5 hours of work that day.

I called Customer Assistance with GM and first talked with a lady named Viviana who was helpful but ultimately, had little authority. I was then transferred to Tier 2 Regional Supervisor for claims, Pamela C. I was told by Viviana that Pamela would call me within 24 hours. We played phone tag once and from that point on, all of the work came from my side. I repeatedly tried calling Pamela or being transferred from someone else and not once did she pick up my call.

One month later, after calling her 5 times and leaving messages, Pamela calls and tells me that our claim is denied because the car is outside warranty and there is nothing that can be done. I asked for her supervisor and she said that she does not have that information (either she won't give it to me or she doesn't have a supervisor) and that my claim ends with her.

Set back 330 for replacement part and labor, 5 hours of lost work and many additional hours of wasting time trying to contact Pamela C.

Lora of Sundown, TX October 21, 2009

2004 Saturn Ion, Ignition Switch problems, the key cannot be removed from the ignition when you put the vehicle in park, I have read other complaints on your website regarding this same problem, I went to the NHTSA website and filled out a complaint form, there are no recalls by Gm for this wide spread problem. Thankfully have been able to remove the key without having to pull a fuse or leave the car running. If everyone that has this problem would fill out the complaint on the NHSTA website maybe they would investigate and mandate that GM recall the vehicles for free replacement.

Joshua of Hampton, VA October 18, 2009

Saturn ion 03 Ignition fails to start in cold weather. Been stuck at a 711 for the last half hour trying to start it (usually only takes a ten minute wait). Known safety issue by Saturn. Filling this out via my iPhone while waiting in my car hoping it'll start on the next attempt.

Carrol of Oklahoma City, OK October 15, 2009

RE: 2005 Saturn ION....For the 3rd time since March of 2008, our key got stuck in the ignition. THis time same as the first time the car was running and we could not shut it off. We usually had service with BOb Moore in Edmond, Ok but he no longer has Saturn. So we called the one above. Joey informed us that our Warranty, which we purchased when we bought the car in 2005, had expired. We knew that but this is a recurring problem and we feel should be covered by Saurn. We had to hae it towed to the dealership so we now have a huge tow bill plus we were informed the cost to repair is 400. We feel this is very unfair since the key stuck in the ignition earlier was not repaired properly. In fact, Joey's comment was that they will fix it this time so we have no more problems. My husband and I would appreciate any help you can give us.

C. of Wylie, TX October 1, 2009

This is for your list of complaints on the Saturn ION ignition lock problem. The past two days when I shut off my car after arriving home from work, the key caught, but turned off. Now today the key was locked in the on position in the ignition and I could not turn the car off. I took it to one mechanic who said he could not fix it, so I took it to the dealership. First they quoted me a possible 700 to repair it if the cylinder had damaged the housing. Later they called me and told me the cylinder had not damaged the housing so it is going to cost 319 to repair. Looks like it's a known problem judging from this site. Too bad I still owe so much for the car, or I would trade it in after all the problems I've had. Too bad. I had a 2000 Saturn SC2 that was a really good car. After GM took over the manufacture of Saturns, quality nose-dived.

robert of flower mound, TX September 27, 2009

my college daughters 2006 saturn ion could not turn off car ignition switch. she was stuck out in country at friends house at midnight and had to call aaa. finally fixed by saturn after 450.00 repair and saturn acted like they had never heard of this problem before. after several attempts to get some of my 450.00 back saturn consumer relations keeps blowing us off.

Robert of Salt Lake City, UT September 9, 2009

For the third time in 18 months I have had my 2004 Saturn ION Quad Coupe's Ignition cylinder fail. I can not turn off the car this time. I have to pull out the main fuse to shut off the car. The last Ignition cylinder would even, at times, allow the key to fall out on to the floor while driving and would not turn either direction alot of the times. I had to wiggle the key in and out while trying to turn it.

It has cost me 120.00 to have the car towed to the dealer twice in a year and 162.00 for each of the two previous repairs. This repair I am haveing done under "Good will" because the last Ignition cylinder was replace 4 months ago. 120.00 to have the car towed twice. 162.00 for each of the last repairs. (12 month/12000 mile parts warranty)

E. of Houston, TX September 7, 2009

I purchased my 17th year old daughter a Saturn Ion 2007 in March. She went to get some gas before school and could not turn off the car in order to put the gas into it. She went back home and called me. I was on my way to work so I have a friend to check the car. He nor my brother was able to turn the key in the ignition. They had to disconnect the battery inorder to turn the car off but the key would not come out. That evening, after having another male friend who work on cars try to take the key out, we called the Saturn dealership. The operator knew exactly what the problem was and told me to bring it in the next morning which was Saturday. The driver's side window also would not go down. The motor was completely out. The fuel pump was also not working properly. It also had to be replaced. This is only a two year old car and we should not be having these type of issues. Thank God, I had an extented warrenty. As a result, that Monday I had to continuely call the dealership for them to fix the car inorder for my daughter to have her car for school on Tuesday. I will be getting rid of this car as soon as I can. We barely have had this car 5 months and already having major repair issues. I will never buy another Saturn.

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