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Consumer Affairs


Is this your Business?

Saturn


Consumer Complaints & Reviews

Saturn is a popular car in a low-key sort of way and has a reputation for delivering fairly good value for the money. However, before you rush right out to buy one, be aware that it is also prone to some very expensive, annoying and even dangerous shortcomings, painfully enumerated by our long-suffering readers.

Odometer advancing miles - The odometer has been advancing mileage by the hundreds.

I've been waiting for an ECM computer for my 2001 Saturn lw300 for almost a year. My car has been in for repair waiting on this part since last February 2011. I was told that GM has to have an order for 50 before they would manufacture them. I can't get a response from GM. I've been told that you have to have a new one because it has to be programmed for my VIN number. It's too good of a car to just let it go. What should I do? Thank you.

I purchased a 2007 Saturn Outlook two years ago. During this time, my car was still under full warranty. I addressed to Saturn over and over that there was something wrong with the steering wheel; it shook and clicked. They kept saying it was fine and just some air in it. I also kept saying that there was hesitation in the engine and electrical issues, all this while it was under full warranty.

They are now fixing the transmission and oil leak for the second time and also, the air bag sensor doesn't work and had not for over a year and GM is saying that they will not fix that or the broken steering column even though I have tried to have it fixed for two years. I have all my documents.

Now, they are saying to go pick up the car or we have to pay for the rental because they can't help us yet and probably will not pay for the steering column or air bag sensor. This car has been a lemon since I bought it and I owe a lot on it and for the past week, I have been trying to get GM to fix those two items.

I purchased 1995 Saturn with 63,000 miles in 2010. The car reached 75,000 miles on Dec 2011. The cylinder head cracked and needs to replaced for approximate cost of $2000.00. Research shows cars from 1992-1999 had a cylinder head defect in the design and Saturn extended the warranty to 100,000 miles but due to the age of the car, GM will not help out with repair cost. Read from other customers, no one got help. GM does not acknowledge the warranty. I just want consumers to know Saturn cars may look good, have low mileage but after 50,000 miles, trouble awaits around the corner.

I have had my 2007 Saturn Ion for 1.5 years. It only have 30K miles on it. I have had to replace the ignition key holder thing because the key got stuck in the ignition and the car couldn't turn off. Now, I'm starting to have power steering issues. The power steering was shut off on two separate occasions while driving.

The ignition system put me back $750. Luckily both times I wasn't on the open road when the power steering shut off (residential area the 1st time, parking lot the second time), so I was able to maneuver to a stop. Turning the car off and back on made the steering come back...but for how long? I doubt I'll be lucky everytime. Guess I better keep lifting weights until I can get this fixed.

I recently was involved in a vehicular accident with my 2006 Saturn Ion3. Although I was traveling at approximately 40 mph when I crashed into another vehicle, the airbag didn't deploy. By the airbag not deploying, On Star wasn't notified of the crash. Since OnStar is their premiere system, it might be good if the very thing that will get help, actually works. My car was totaled, and they don't make Saturns anymore, but maybe somebody might want to check out the airbag on these vehicles to make sure they actually work. Mine didn't.

My 2007 Saturn Ion recently started having trouble starting. I assumed it was because of the cold weather, then I started smelling gasoline inside and outside my car. I took in the RJ & G Auto Care in Raleigh, North Carolina and they found that I had a crack in my fuel pump on the supply side, meaning it was not something that I did wrong. It was the manufacturer. I dealt with Jerry ** (the manager) and he was very nice and helpful! He checked with Bob ** on whether or not there was a recall on fuel pumps (there were not) and if it was under warranty so it could be replaced for free (which it was).

Because RJ & G had to drop my gas tank to find the problem, I was charged $174.74. It was then towed from RJ & G to Bob Murray on Capital Blvd, costing me $85.00. I feel that I should be reimbursed the $259.74 that I had to pay out of pocket for something I did not cause. It is absolutely ridiculous that a 2007 with 53, 580 miles (at time of service) had a crack in the fuel pump! I am so thankful for Jerry who saved me a few hundred dollars but the problem should have never occurred. I asked Jerry if there was anything that I could have done to cause the crack and he said absolutely not. He came to this conclusion based on where the crack was at.

I have a 2007 Saturn Outlook. I am now having problems with the ignition. Sometimes the key will come out on its own but sometimes it gets stuck. I have to drive backwards and forward to get the key to come out. My husband drove it one day and he said that the key got stuck, he disconnected the battery and reconnected it and the key came out. I'm seeing a lot of complaints about GM vehicles doing this. Some people say its the Body Control Module and its not covered under warranty after 36k miles. Some have their ignitions and others parts replaced but the problems with the key getting stuck comes back. It's time consuming and costly and GM needs to fix this. Why should consumers have to pay for a manufacturers defect?

We purchased our used 2007 Saturn Outlook in May 2009. The vehicle had its first leak in March 2010. We took the vehicle back to our original dealer, and they stated the original TSB/Recall worth that was done, did not get done appropriately. They redid the work. My vehicle has leaked 8 more times, and the new dealership (original Saturn closed) cannot locate the leak. I have a case with GM, and I am getting nowhere. GM does not appear to be taking any responsibility for their faulty vehicle. There are numerous complaints about this same issue online (i.e. **). I have documented every conversation/appointment I have had regarding this issue.

My headliner and carpet are both ruined from all the rain that has soaked in. When it gets warm outside, my vehicle smells terribly. I'm concerned about the potential health effects this may have on my family, if there is mold/mildew growing in the vehicle. I am also concerned about the probability of mechanical things malfunctioning, due to the rain getting it wet. I am disgusted with GM, and the way they are handling all of the leak issues with the many Outlooks produced. There should have been a recall placed on all of them way back when. I am disgusted.

The timing chain on my 2002 Saturn L200 broke. The failure caused the valves to bend, which requires a near complete engine overhaul. The estimated cost for a rebuild is $3,855.

I think I'm going to kill myself from the financial downfall that this car has put me in. I owned it for 8 months (February 2011) and bought for $12,000. The first repair was rebuilding the transmission at $4000. Second repair was at $200 and it was for the battery that's draining for no good reason. Third repair is for a bad celluloid and a bad fuel pressure sensor; cost is $675. I also have the problem with the steering wheel. I'm just waiting for that one to go next.

$12,000 plus $4,000 plus $200 plus $675 for a total of $16,875. That's the cost for a 2007 Saturn Aura with 65,000 miles on it and no warranty. I hate you GM. I will never buy one of your "cars" ever again. Tell everyone you know!

Timing chain tensioner failure on my Saturn 2000 LS1. The timing chain tensioner failed and caused the timing chain to break. This happened at 94,200 miles on the odometer. The date was Nov. 23, 2011. The car was inoperable.

I have been complaining about an issue with my 2003 Saturn for just over 3 years. Each time I contacted GM they said that this issue was not a problem in Canada. I found numerous writings on the internet of owners having the same issue. Recently I was driving along when a warning sound came on and my message center lit up with the message "PWR STR", the service engine warning light also became illuminated. This time I had a passenger in my car who witnessed how the car was a challenge for me to control and manage.

I contacted 3 or 4 GM dealerships presented them with the letter of awareness I received from GM advising that I may experience this issue with my car, I was told they are not aware of the Power Steering issue and that I would need to pay for any repairs. I finally contacted GM and was told to take my car to a dealership and pay to have a diagnostic test completed and if it revealed that there was an issue with the Power Steering I would not have to pay the charge for the diagnostic test.

As most people who have posted their complaint online have indicated that they have paid out large sums of money for repairs that did not resolve the issue. I was told by the dealership today November 14, 2011 that I needed to replace the Transmission Control Module @ a cost of $999.50 plus installation charge of $230.00 for a total of $1,413.93. I am posting this as I want to make sure that there is a public record should I be killed or left with injuries so severe that I cannot communicate, at least my family would be aware that this car was defective and GM did not make the necessary repairs.

There was a funny smell in the car then the battery light went on. I called my mechanic and he told me to shut all heaters, radio and lights off in the car. I was about 25 km away from him. Fortunately, I made it to the mechanic without having to call a tow truck.

I have purchased a 2009 Saturn Aura. Recently, my power steering light has been coming on. Just a week ago, I turned the key on and my steering wheel was going crazy! It was shaking! Two days later, as I was driving, my power steering light came on and started beeping and my steering wheel got stiff! I couldn't move to the side to get off the road, so I ended stopping on the middle of the street and shut the car off, took the key out and the steering wheel wasn't locked again. Just today, I was driving and my steering wheel froze on me!

So I had to again stop the car to turn it off and I started up the car again! I took it in and they couldn't find anything wrong with it! I am posting this as an insurance to make Saturn liable if anything happens to me while driving and this steering wheel freezes up on me and I'm in an accident due to this problem!!! There seems to be a lot of problems in regards to the power steering. But my vehicle freezes up on the steering column and I'm not able to move the steering wheel to move out of the road! Please help! I myself wanted to change the power steering, but if it's not showing up on the computer code as a defect. Why do it?

I have a 2003 Saturn Vue originally purchased new by my parents. I've have began having problems getting the ignition switch out of the locked position. After noticing my one and only key was severely worn and may be causing the problem. Called a local GM dealer who informed me to make a new key would cost $20 and $65 for the dealer to access the key code online. I have never had to pay to get my vehicles key code after supplying proper ID of ownership. Neither my parents or I ever received an amended handbook notifying us of additional fees for key code access. Geesh, I pay less to use the internet for 3 months.

In 2006, I purchased a new 2006 Saturn Ion. I loved it at the time, but since then have had numerous problems. It is a lemon. I had to have the ignition system replaced because my key would get stuck in it every time I turned the car off. It is now doing this again. I have had the entire computer system replaced twice because all the gauges went hay wire while driving and wouldn't stop. Recently this has started happening again.

Two years ago, my automatic windows stopped rolling down, then suddenly started working again for about 2 months, and now don't work. Talk about fun when going through a drive through and having to open your door because your windows don't work. My cigarette lighter fuse has to be replaced about once every 3 months because it shorts out. Last week I was adjusting my rear view mirror and it just fell off. It didn't come unglued from the window, but the ball and socket joint somehow broke and can't be fixed except by ordering a completely new mirror because for some reason you can't order that one little plastic part that broke.

For the last year my gas gauge has been completely inaccurate. After filling up completely it says I only have 1/2 tank of gas and after driving for 20 minutes my gauge is on empty. So I have to rely on my "low fuel message" to come on, which I'm sure won't be long before that breaks as well. The only good thing is that I haven't had any engine trouble...yet.

Currently, my 2004 Saturn ION 3 has 90K miles. I have made two previous repairs totaling $2500 to repair the timing chain and timing chain tension assembly, which has failed again. GM offers no help. Investigation reveals that this is a widespread problem.

Like many hundreds of Saturn owners, our ignition has gotten stuck on the on position as well. I figured out where the fuse was to turn it off. But I will need to replace the ignition when I have the money. It's a major inconvenience and a huge safety issue. I am very disappointed that Saturn has not recalled this part.

I called General Motors Saturn to find out about a recall on my car. I am having the same problem that thousands of people are encountering with Saturn L200, the timing chain. But I am not able to get help because my VIN # is not in the batch of whoever randomly selected the vehicles to get fixed.

In the last four years, I've had my ignition replaced three times. Saturn designed a faulty ignition and as soon as a service department "repairs it", the problems start up (the same day). The key gets stuck in the ignition, the car won't start, or the car won't turn off.

The problem can't be fixed because they keep using faulty parts.

I took my Saturn into the dealership to be fixed. The brake pedal goes all the way to the floor before stopping. The dealership stated that the car was not safe to drive at all and that the brake booster hose ($33.00 part) needed to be replaced.

After 3 full weeks in the dealership without repair, the service department requested we call and see if we could get a part as General Motors was not able to supply the parts to fix the car. I called the parts supplier as I was told by Maria that "General Motors did not have the parts for a Saturn and did not have a clue when or if they would." She made it clear that the parts supplier won't talk to General Motors and vice versa.

I asked her what GM was going to do about my predicament. She told me that I should not expect GM to have the parts for the car due to its age (Federal Law mandates parts be available for 10 years post production) and GM would do nothing to help. GM expects me to buy another car.

I asked about the 10-year law and how GM was going to handle that. She stated that the part has not been "discontinued" and that means it is available. That "backordered indefinitely" leaves them within the scope of the law.

I am aware of another person who has waited 14 months for GM to make the part needed for her car.

I have had ongoing problems in the winter with my 2003 Saturn Ion not starting. This is a well-known problem with Saturns when researched.

I submitted my complaints to Saturn and the BBB and was told my car was too old for coverage. This is unacceptable, as it takes a good 30 minutes to start the car. This while sitting in the cold and being late to work. The ignition switch should be replaced, again a well-known issue.

I bought a 2006 Saturn Ion in October 2005. The one good thing is that this is the best bumber car that a little kid can enjoy. But it falls apart horribly. Oddly enough, just before my warranty was about to expire, my power steering went faulty. Unfortunately, I had two full time jobs and needed my car to commute. By the time, I was able to turn my car in to get it fixed, I was over the warranty by 15000 miles and was charged over $600 for replacement parts. My second horror started just today, May 1st, 2011. My key was getting stuck in my car, but I figure it was just a bad luck. When I returned home, my key wouldn't turn off at all. I pulled off the square cover under the steering wheel and couldn't find a plug to pull towards the driver's door to be able to turn off the key. So I pulled out the ignition chip under the hood and unplugged the battery to finally kill my car. God help me when the expense of this car comes to light when I take in this junk tomorrow.

This is with regards to our 2000 Saturn SW2 station wagon. No doubt the same defective, rusted out door handle coil spring applies to all model Saturns. Warning: Any of your Saturn car's doors may fly open at 70 mph or any speed.

Saturn door springs wear out prematurely and break. This is not visible, at all. This causes the door to appear to be latched. However, breakage of the handle return door spring in the door's interior will result in the door being unlatched and the door flying open while driving down the highway and most certainly when you make a turn. Any items next to the door, including your computer or a child who fails to secure his seat belt or is "secured" in a defective Saturn seat belt (don't rule that out) will also end up on the street at any speed! Luckily, there was no one in my rear seat and my computer stayed on the seat when my left rear door flew open on a right turn.

I sent this notice to Saturn corp. They said that their defective safety door latch spring (my terminology) is not covered under any safety warranty since the car's warranty has expired and a worn safety latch spring breakage comes under "normal wear out"

I told them, "The coil spring on my home's front screen door has lasted forty years and if it broke,no one would die! What's your excuse?!" Needless to say, they did not reply. Saturn refuses to replace its defective door handle return spring at its own expense,which is no doubt, quite minimal.

The best thing you can do is a temporary fix i.e., duct tape the handle to the car's door. So the handle can not be pulled out especially by little kids who are unaware of the situation. They will have to use another door to enter and exit. Car parts have been known to start breaking after 11 years and death and injury statistics start to mount. If my car is any example and there are hundreds of thousands of those springs out there,we can expect a big disaster in the making.

I have 1995 SC1 and it has been the best car I have ever had. I have gotten it stuck in a foot of mud that later froze and my friend left the oil cap off the engine; it ran on three-month-old gas, has almost 200000 miles on it, and other than a new starter, I have never replaced anything on it and I've almost owned it three years. The guy before it drove it very hard everyday and hit a deer with it one time so there's a big dent in the hood but it still runs like a dream.

Everybody on here must have had lemons or something. I see a lot of other models like mine running around, so maybe its just a good year. I'll recommend this car to anybody.

I bought a 2006 Saturn Ion in 2007. I've had it for four years with no problems then suddenly, the key starts getting stuckish in the ignition. I ignored it. One day, I go to take the key out and it wont come out. As the car is running. After a long comedy of errors including trying to disconnect the battery and finding the car still wouldn't stop, we found the fuse to remove and make the car stop. I drove it like this for two weeks. Then the engine light came on. I was told it would cost $300 or more to have the dealership fix the problem so I went and bought the ignition switch from a dealer for $65 (who chose not to tell me that I would need a key code). Then I paid my mechanic $100 to replace the switch. After doing so, the car would start but not stay started. When he hooked up the reader to see why the engine light was on, it said theft.

Not being able to figure it out, I had it towed to a GM dealership. They had my car for two days before they told me it was the BCM and it would cost $1060 to fix and would take at least two weeks. After two weeks, I called and called them. They said that the car was rejecting the programs GM was putting into the BCM and they were trying to figure it out; they'd call me Monday.

Monday comes and they tell me that I might get my car back this month. That this is apparently a huge problem and GM's field engineers are working on it. So far I've been without a car for three weeks with no promise that it will be fixed.

I am a single mother of a school aged child and work 25 miles, over a bridge, from home. I also have an old mother who depends on me for assistance. This has been a freaking nightmare and there's no end in sight. When I asked the GM mechanic if I should just trade the car in, he advised no. But clearly these cars are pieces of junk and Saturn, by proxy, GM, should be ashamed of themselves.

ION 2006. I am sitting here typing this, trying not to flip out as I read the many complaints about the same problem I am encountering. I successfully got the car turned off. I come back shortly after and the car will not start. It does not turn over. Nothing happens. And the keys are stuck in the ignition. It's sitting in a parking lot right now with the keys still in the car. Nothing electrical in the car works. Not the fab, anything. I had no idea what to do. I will try the plunger thing but it looks like this car will be costing me more than just freezing out by my car, waiting for a ride, keeping my fingers crossed. If this turns out to be the same as everyone else has stated, it will be a very nice looking lemon.

My Saturn L200 threw its timing chain in 2007 and it was repaired. This was refunded in 2008 due to a recall. The timing chain is not working properly again, and it probably caused the engine valves to bend, causing the engine to be useless. I contacted Saturn about this issue and they said the recall work was already done, so they will not pay for anything.

1. On 09/01/10, I took my Car to Ed *** in Aurora, CO advised that my car was hard to start and sometime very faint smell of gasoline. They performed a diagnostic and stated that nothing was wrong they did oil job maintenance.

2. On 12/10/10, I took my Car to Nimnicht GMC as it was obvious that there was a gas leak coming from the reservoir of my car. They indicated they contacted GM motors and my VIN number is not one of the many recalls on their list for 2007 Saturns. The SVC center man Gene *** yelled at me and told me his hands were tied. I would have to pay $700 not under warranty. I did not have $700 on me at the time due to just starting a new job in November. I then drove off the lot and called J.C. *** to escalate matter of how his service manager treated me and let me drive off the lot with gas leaking from my car. He apologized and stated he would rectify the situation. They did not even put my car on the rack and quoted me $700 cause Gene *** called GM and they diagnosed my problem before I got there.

3. On 12/10/10. I called GM talked to Tracy he indicated my VIN number was not part of the recall NHTSA 09V419000 and GM was not going to pay anything. I stated that this is a safety issue and on page 14 of my Saturn warranty it states that GM should cover any defect related. My main concern was for the safety of myself and also other who may have the same problem but do not know it. He referred me to District Manager Sylvania. She was supposed to call on 12/13/10. He gave me a case number xxxxxxxx.

4. On 12/13/10, I made an appointment with Chevrolet Dyer in Vero Beach Florida where I live. Explained to them the problem and they quoted me 619.00 and would call GM about any warranty parts. During 12/10 and 12/13/10 I had to drive my car until I got a check to pay for the repairs. Dyer repaired my call but stated GM would not pay for anything Repair Fuel Pump Model Assembly has a crack causing leak.

5. On 12/15/10, Sylvania called from GM said no they do not pay anything my problem. I told her about EPA and Safety concerns for other people with my model car. She stated my car had too many miles on it anyway why would I expect them to pay for parts. I have a 100,000 5 year warranty with GM Powertrain however this is a known defect in Saturns. She stated my problem.

6. On 12/15/10, I called Dyer Chevrolet still heavy smell of Gas Fumes in my car they stated it is because the leak was within the liner of my car and I probably will have to have my interior of my car replaced.

7. On 12/16/10, I went to ER due to Shortness of Breath/Severe Headaches thought it may be from inhaling the gas within the interior of the car daily since I have to drive 80 miles a day back and forth to work. They did ABG and said it was normal and asked if I have had an upper respiratory problem and I stated no they prescribed me an inhaler and Tramadol, which I just found out I am allergic to.

8. On 12/20/10, Barbara with GM ( *** *** ****) Ext ***** called me District Manager I explained once again my concern for the safety of others who are on the road with my type of vehicle they stated not their problem this is a consumer problem. Very rude. She indicated she did not care about the consumer basically that GM will not pay anything or put out a recall to other owners of Saturn ION2 my model type. She also told me that I should be lucky I got a 10% discount with Dyer Chevrolet but that is the dealer not from GM. The discount was $40. I indicated that I was going to consult an attorney. On 12/20/10, I called GM and talked to JR and indicated how Barbara treated me on the phone. He stated he would forward my complaint to Legal. I told them I am no longer handling the situation.

9. On 12/22/10, I still have heavy smell of gas in my car. My own family will not even get in it cause they get headaches too. I still have difficulty breathing and severe headaches/muscle aches and pains every night and day. I am very stressed over this entire situation and can no longer handle. I cannot afford to replace the interior of my car and I have to drive it for my livelihood. I have no other choice. I have a doctors appointment on 1/3/10 the soonest I could get to review my health.

10. On 12/22/10, I spoke to Cuzns Firm in Florida and they referred me to your corporation.Could you please help me get the word out to other consumers so nobody goes through what I am currently going through. Also, I believe GM should reimburse me for everything involved in the repairs of this problem.

Attached please find the documents you requested.

On 12/23/10, Will with Simonowsky and associates called and basically stated I did not supply him with the repair orders. I contacted Ed *** and Dyer Chevrolet and what I supplied was the repair orders in order to be considered. Tired of dealing with the issue. On 12/28/10, Lemon Law Lawyer Craig *** and Associates * *** *** **** spoke with Justin. They stated they could not help me as my time has expired but I have a 100,000 mile warranty and this is a known defect in Saturns. Other people with my make and model need to know before they get killed or go through my pain and stress. On 12/28/10, I contacted Consumer Affairs.

The key has gotten stuck in the ignition with the car running. I followed the steps in the owners manual to compress the plunger towards the driver's side door but that did not fix the problem. I believe this is a common issue with the 2007 Saturn Ion 3 and would like to advocate for a recall. I cannot afford the dealership's diagnostic fees and I definitely cannot afford the cost of further repair. Thank you for your time and support.

We have a 2004 Saturn Ion. I had bought it used In 2008. The transmission is on its way out on the car and they said they will buy it back for $5000. But I owe $7000 and it can only be used for a deposit on another car .I cannot do this, I do not have good credit. In October 2010, the transmission was still skipping gears again and again. They just want me to take it to get a new one and said they will pay for half; the cost is around 4-5 thousand dollars. The car has only 53,000 miles on it and the transmission is under 75,000 warranty but they told me I missed the time by one year. All I want is for them to just replace the problem and that will be it. After all, it is still under the 75,000 mile warranty. But they are still refusing to help a loyal GM customer. I would like to join the class action lawsuit and add false advertising to the mix because they are not doing what they say.

I purchased a new 2006 Saturn Relay 3 on February 5, 2006 and also purchased an extended Service Plan Contract, extending mileage coverage to 60,000 miles or 2/5/11. The vehicle currently has 61,531 miles (12/8/10) when we dropped it at the Chev dealer for a diagnostic test. The transmission shifts very hard from 1st to 2nd. We have had the transmission serviced and the fluids checked within the last month. Diagnostic test revealed the wave (or flex) plate has broken down and is throwing debris around and wearing down the teeth.

The Service Rep called the Saturn Warranty Service Plan phone number 1-800-631-5590, but that once you exceed the mileage or the date, the warranty is no longer valid. It seems extreme that a transmission can be built to last exactly within the limits of a warranted period of time and then fall apart. Where is the Customer Service? Saturn no longer exists but neither will General Motors if they do not stand behind the Saturn product line.

My key won't come out of the ignition on my Saturn Ion 2003 (4-door automatic). I've tried everything and finally ended up removing the ignition fuse just so I could retain my battery. I see that I am not the only one with this problem. I was told that replacing the cylinder will cost $230+ and may take up to 3 hours. I have to miss work, which I can't afford to do at this time, in order to get this taken care of. I am also recovering from recent shoulder rotator cuff surgery and it is painful/difficult to keep removing and replacing the fuse under the dash.

I bought a 2005 Saturn Vue less than a year ago. It had around 84000 miles on it and it's a 2.2L 5 speed. It said it was worth on Kelly blue book around $7,900 for good condition on trade in. I was looking to get something for winter with 4-wheel drive. So I went on Kelly blue book and now it's quoted at $3,875 and there's just under 100,000 miles on the car. How do you lose over half the value of the car with only around 16,000 miles and less than a year?

The timing chain on my 2008 Saturn Outlook was replaced at approximately 77,000 miles. Four months later, the seals for the coolant and water pump have failed. This engine has chronic problems with the timing chain and gasket/seal ruptures. The engine constantly exceeds tolerances, causing seals to rupture.

On my 2007 Saturn Outlook (95,000 km), I noticed a humming sound (since 55,000 km) from the engine. It was subtle at first, and I was told by Saturn dealer that it was normal. The sound progressively got worse. I did some research and found out that it was the power steering pump. My research indicates that many owners of this model and year have/had similar problems. Also, research indicates that GM and the dealers have known about this issue (pump defect) for a long time and GM has made no attempt to rectify the problem.

As hundreds of Saturn Ion owners, my ignition lock is defective. My car is a 2004. It appears that Saturn has been aware of this problem but has not issued a recall. Although I doubt any action, I wanted to submit a complaint in the hope there will be a class action suit.

On November 27, 2010, my 2006 Saturn Ion would not turn off. My key was stuck in the ignition and at first, I thought I didn't have it in park all the way so I switch gears and re-put it in park. As soon as I put it in park and tried to turn my car off, I noticed the key wouldn't move. I tried backing my car out, driving my car and re-parking the car but nothing happen. It stayed stuck. I got frustrated and call OnStar and they had my car towed. The tow truck driver cut my battery off but my car kept running. Mind you, my car ran from Saturday until it eventually ran out of gas. I just received a call today that it is going to cost $575 to get fix. GM needs to recall all Saturn Ion because it's entirely too many people having the same problem.

I received a letter from Saturn regarding transmission problems with my vehicle that said they would reimburse 50% of the cost of repairs. I filed the letter until my vehicle transmission malfunctioned. I called Saturn, they told me to take it to a dealer to have it diagnosed. I could not take it to a local repair shop; it had to be a GM dealer. I did so and continued the contact with Saturn. They issued me a case number and eventually kept passing from one representative to another until I was given to Shannon, a district specialist.

I have actually spoken with Shannon I think twice. I have called numerous times, she never answers her phone. It goes to voicemail and says my call will be returned within 24 hours. I've called two or three times over the past six or seven days, still no return call. I leave specific numbers and times where I can be reached and she will purposely call a different number. One time, I had a scheduled call for noon at home. I have to work but made a point to be home early. She was on the answering machine. I had called at 11:27!

I finally paid for the repairs, retrieved my vehicle from the dealer, John Davis Pontiac GMC, Canton, IL and have been trying ever since to get Saturn to make good on their promise. I would not have even known this offer existed if they hadn't mailed me the letter. Now what I want them to do is follow through on this. I placed my first call to Saturn at the end of September. It is now the end of November and still no satisfaction. They won't even tell me one way or another. They just continue to ignore me! If I call and ask to speak to someone else, they look up the case, see that it has been assigned to Shannon and transfer me to her, and I get her voicemail again. I leave a message. Again, she fails to call me back. It's never ending. The "agreement/transmission offer" is set to expire on November 30th. I guess they figure if they ignore me long enough, it will go away.

I received a letter from Saturn regarding transmission problems with my vehicle that said they would reimburse 50% of the cost of repairs. I filed the letter until my vehicle transmission malfunctioned. I called Saturn, they told me to take it to a dealer to have it diagnosed. I could not take it to a local repair shop, it had to be a GM dealer. I did so and continued the contact with Saturn. They issued me a case number and eventually kept passing from one representative to another until I was given to Shannon, a district specialist. I have actually spoken with Shannon, I think, twice.

I have called numerous times. She never answers her phone, it goes to voicemail and says my call will be returned within 24 hours. I've called two or three times over the past six or seven days, still, no return call. I leave specific numbers and times where I can be reached and she will purposely call a different number. One time, I had a scheduled call for noon at home; I have to work but made a point to be home early. She was on the answering machine. I had called at 11:27!

I finally paid for the repairs, retrieved my vehicle from the dealer, John Davis Pontiac GMC, Canton, IL and have been trying ever since to get Saturn to make good on their promise. I would not have even known this offer existed if they hadn't mailed me the letter. Now what I want them to do is follow through on this. I placed my first call to Saturn at the end of September. It is now the end of November and still no satisfaction. They won't even tell me one way or another. They just continue to ignore me! If I call and ask to speak to someone else, they look up the case, see that it has been assigned to Shannon and transfer me to her and I get her voicemail again. I leave a message, and again, she fails to call me back. It's never ending. The "agreement/transmission offer" is set to expire on November 30th. I guess they figure if they ignore me long enough, it will go away.

2002 Saturn L200 series auto had a timing chain break unexpectedly. However, Saturn will not stand behind this engineering design flaw. They know that it is a problem but they will do nothing to help the consumer.

My body control module went out in my 2003 Saturn Vue on Oct 23. It started when the odometer quit working. The cars still ran and I was told I needed a new instrument module. I didn't get one since everything else worked. A few weeks later, when the car was in park and running the running lights would dim and the wipers would swish, the door locks would unlock when put in park. Got a new alternator as it was pulling the battery charge down. Worked okay for about a week, then lights dimmed again. I put it in park in the garage and all the gauges came on. It stayed in the garage until my mechanic called around and found a body control module at a local GM dealership.

The part (650.00+) was put in by a mechanic but they, GM dealership, couldn't "flash" it unless I bought the 3 month subscription at a cost of 300 plus the cost of 300 to flash it! Found a repair shop that had the software and they "flashed" it for 250.00. Had to have it towed since there was no power steering or dash instruments. The security light was still on and they said they needed a security chip which they needed to order.

I drove it home and it stayed in the garage for the w/e. Monday, I went to the gas station on my way to work and it wouldn't start because the security light was still on. I had it towed back to the place that flashed it and they had to order a replacement body module from GM since the original was faulty. They were told they, GM, couldn't express mail it and it would take 7-10 days. It is going on 13 working days or 18 days total and no one knows where it is.

I have been without a car for 4 weeks and have no one to call to find out if it was even sent. I feel GM knows that Saturn people are at their mercy as far as getting parts since they no longer make Saturns but you would think they would still want to keep us happy, so we will still buy GM.

My 2007 Saturn Ion key stuck in the ignition and my vehicle would not shut off. I drove 120 miles home to my mechanic. Prior to that, I had to get gas with the ignition running. It cost $599 to replace the ignition and the housing

I called Saturn (GM) and they made a report and spoke with my mechanic. Matt at GM refused to reimburse me after playing me along for weeks. He said it wasn't an emergency and my mileage was high (70,000, what does that have to do with the ignition?). I kept the faulty ignition if anyone's interested, like the NHTSB, or a good class action attorney.

This is a dangerous problem and will eventually cause death or injury. I'm still having some problems with my ignition, and I'm afraid go anywhere out of town for fear the car won't shut off. This should be a recall item. I will not buy another GM vehicle nor will any member of my extended family. I'm really angry about the whole situation.

I bought a brand new 2006 Saturn Ion and it is a piece of garbage. The key got stuck and can't shut the car off. Sometimes it takes half an hour to start it.

The drivers window no longer works and the right blinker has never worked despite being worked on at least five times. A huge piece of the molding flew off as I was driving down the highway one night. No wonder no one buys American-made cars anymore! I know I won't ever again!

I own a 2006 Saturn Ion and yesterday my key got stuck in the ignition and would not come out and I couldn't get my car to turn off. I see that an enormous amount of other people with this car have had the same issue, and am very surprised there hasn't been a recall on this yet. I could not get my key out and several other people tried to turn my car off to no avail. I had to take it to a GM dealership and they had to replace the cylinder and it cost me $430 to fix. I am very upset that this has happened to so many people and Saturn hasn't done anything about this. I hope that this would go to a class action lawsuit, so we need more people to file complaints.

I have a '06 Saturn Ion2. It has a problem starting on cold or damp mornings. It will start eventually, but the dependability issue is the problem. I have been late for work several times. I contacted the dealership and was told that I could bring it in but if it does not show on their computer, they can`t fix it. If I drive it to them, the problem is not there and therefore have wasted everyone`s time.

I thought I could deal with it and there would be enough complaints and Saturn would issue a recall. I have owned this car for almost five years and they still are not admitting there is a problem. All we want is to be able to depend on our cars.

I own a 2004 Saturn Ion Quad coupe. It starting giving me problems a year after I purchased it. It wouldn't start in cold weather, sometimes leaving me stranded way from home and public transportation. I had the battery replaced one year, it worked for a while, the following year (winter) same thing happened. This time, it was the starter I was told, so I had that replaced.

This is getting to be ridiculous. Saturn will not cooperate with their owners nor will the dealers. Now I find the Saturn dealerships in my area are/have closed. So what if my car needs servicing or parts, what am I to do? Saturn needs to recall all their 2003 and up models. I am on a fixed-income now, so to have to keep my car running. I need and want Saturn to own up to their mistakes with these models and do a mass recall to those of us that are having problems with the transmission leaking and not starting in cold weather.

Wish I could rate 0 stars. I'm contacting everyone and every organization I know and I will stand outside this place with a picket sign on the weekends and distribute leaflets until they totally go out of business. I told you clowns I had a big family and that's the only reason I was buying this van and you still screwed me, shame on you all! Criminals!

About a year ago, I purchased a used 2002 Dodge ram 1500 conversion van. I told them I was concerned about the reliability and wanted assurance everything was done to make sure it's safe and I won't be spending tons in repairs. It only had 56,000 miles on it! They showed me a check list, signed by the mechanic which said it had the maintenance done to it, etc. and I was told the belts and brakes were taken care of.

Within the first 6 months of owning it, it started making loud clunking noises in the rear. We had work done on the rear axle at their shop, but even though it was still under warranty we were given the run around, made to wait for long periods of time and the first time told there was nothing wrong with it.

Next, electrical problems. My wife was driving with all the kids in the back and it totally went out, no power anywhere and wouldn't turn on. It took a month in the shop to get it fixed. I learn from the manager that they don't have an internal shop, they use a nearby shop. Not wanting to get involved himself, he gave me the number to this joker and I went to his shop. Nice guy and all, but I ended up needing a new computer which was $1,000 with labor. Keep in mind, it's not like we're a wealthy family or anything and this was a huge expense of time, energy and money, neither of which I was happy to spare!

Fast forward through the next 6 months. We got the brakes done, because of course, shortly after buying the van, the front and rear were below 10%. Got the tires done because they sold us the vehicle rear tires that were worn despite telling us "they'd see what they can do" after we buy it. The TV, DVD and VHS players are all broken and don't work anymore and the radio is totally dead! On top of this, it's now in the shop because there are two coolant leaks. One leak is because the wrong sized plug was used by whoever worked on it last. Who knows about the other, I'm supposed to hearing from my mechanic about that. Oh and when I took the van in the second time, their Saturn's mechanic forgot to put the vents on so now the air does not circulate, no A/C throughout the van and they want me to bring it back! When do I ever have time with work two jobs to do that?

We've barely even had the opportunity to enjoy our van because it stays in the shop. It only has 60,000 miles on it and still is a piece of junk with electrical problems. We think it was flooded and somehow resold, which would explain the low price of approximately $12k that it was selling for. Too good to be true! Avoid this place, it's like a plague.

I purchased a Saturn 2002 SL2 for my teenage son. Great car, 81,000 miles. He was in an accident this last Tuesday, 10-19-2010, he was slowing down and was unable to stop. He tried to miss another vehicle turned his wheel right towards the grass hit the right corner of the other vehicle and hit a ditch flipped the car end over end landed on the drivers side, seat belt saved his life thank goodness for that, but the air bag never deployed, the car was totaled front, back, sides, what happened?

I visited this site a few days ago searching for answers to my dilemma of being unable to remove my key from the ignition of my 2005 Saturn Ion. My battery was dead, the electric trunk release button was inoperable, and the key to open the trunk where the battery is located was hopelessly stuck in the ignition. Reading through the feedback of others with this similar problem of the key not turning enough to remove from the ignition and the money spent on locksmiths and mechanics. Well, I went out to look a little more into my problem.

I discovered a small removable panel that is located right underneath the ignition which I popped off. There I got a flashlight and looked up inside and saw assorted wiring along with a small white button (more over to the left side of the opening) that when pushed in to the right, as it is installed sideways rather than up and down, releases the key automatically. I feel this needs to be addressed as I feel that many people are probably paying a lot of money out to locksmiths/mechanics who are simply pushing this button and then charging them for repairs that they really didn't do.

This is about a 2004 Saturn Ion.The car accelerates by itself. When driving at a steady speed, the car will gradually accelerate even when my foot is removed from the gas pedal. Stepping on the gas will slow the car but the gradual acceleration resumes. This condition is exceedingly dangerous.

2004 Saturn Ion. When driving down the road the door locks continuously lock and unlock without driver or passenger operating them.

2004 Saturn Ion. Ignition switch locks in off position. Unable to move to start position without jiggling the steering wheel. This happens all the time and is essentially the same defect other Saturn owners are seeing whereby they can't remove the ignition key or shut off the engine.

On Sunday, 10/17/10, I couldn't remove my key from the ignition of my 07 Saturn Ion to turn off the motor. I drove by Saturn of Cerritos and of course they had gone out of business. They had a banner on the building with a large map stating take the vehicle to Good Services Plus at 17720 Crusader in Cerritos. I went home and called AAA and the driver got the engine to stop by disconnecting the battery and holding his hand over the air hose leading to the air filter.

We tried to move the plunger in the access hole to no avail. The next morning I reconnected the battery and drove it to the Goodwrench noted above and the service manager said they didn't carry Saturn parts and I'd have to leave it. I was 120 miles from home and would've had to rent a car, so I drove it to an Alternator shop in Yucca Valley, CA whose owner is a friend of mine.

It will take three days at least and several hundred dollars to get the car repaired. I read the numerous complaints about this exact problem and don't understand why there isn't a recall. I want GMAC to reimburse me for the repair of this obvious manufacturing defect. The Goodwrench Services Plus experience also reinforced my belief to never buy a GM vehicle. The stress, aggravation, loss of sleep, inconvenience, and the high expense involved really set me back. I had to cancel appointments and it wrecked my week end trip. I'm angry.

On Sunday, October 15, 2010, while parking, the ignition key stuck and wouldn't move, leaving the car running and unable to shut off. Having to return home, the engine was slipping and the engine light came on. Luckily a neighbor was at his shop and my husband was able to drive there to see what could be done. He had to remove part of the steering column to open for access to the kill switch.

The car is now at a GM dealer waiting for parts to be repaired. Obviously, after looking online, this is a well known issue with steady complaints. It's an obvious defect, not wear and tear. Why should loyal GM Saturn customers have to foot the bill for a manufacturing defect just because Saturn itself is no longer in business? GM is still responsible as the manufacturer of the car.

We had an out of town family who had to backtrack in order for us to be able to get where we were supposed to be that day. My husband is missing two days of work to have this taken care of as the car is necessary to get to his job. Plus the fact that all plans we had were scrapped and were missing out on family events.

The lock cylinder on my 2006 ion has gone out three times in the last year. I am so tired of replacing this part. The manufacturer should cover this and make adjustments.

From what I have read, there have been many Saturn Ion owners with a similar experience as mine this week. I am 50 miles from home, my car won't turn off and my key will not come out. I own a 2006 Saturn Ion. I had to leave work after two hours to come down the mountain to my mechanic who was unsure of how to fix the problem. He finally turned the car off and now, it won't start. I am looking at a tow bill to a dealership--$100 to just look at the problem and then parts and labor. I don't have this kind of money and don't feel that this is a problem that I should be responsible for. I use this car to take me to my job each day and to perform my job as a merchandising rep. This "no recall" problem has cost me money already and I still have not got it fixed. My husband states that our mechanic found a recall; however, I do not know what website. I am calling him tomorrow to try and follow up on this, seeing that the two dealerships that I have contacted know nothing about it.

I am an owner of a 2005 Saturn Ion. I had this car for a year. It works wonderful for me but when it comes to that ** ignition, I get so mad. My key sometimes doesn't want to come out of the ignition. I hate it so much! It's not just annoying, but a simple pain. It seems like my car does this to me when I need to be somewhere at a certain time or something. That's when it takes five minutes for it to release my key. I obviously don't want to leave the key in the car because that is just plain stupid and I don't want my battery to die. I am only 18 and this is my first car which I bought on my own. I love this car a lot because it does get me to point A to point B but sometimes, I think that this car is a piece of **. Upon looking at everybody else's story, I am definitely buying a new car in the next few months.

My 2003 Saturn Ion won't start sometimes. After much research, I have found that I am not the only person with this problem. It happens the most when it gets cold outside, 35 degrees or less, although it also happens when it is warm outside too. I will attempt to start my car. Sometimes it starts; sometimes it does not. When it does not start, I have to wait a minimum of 15 minutes to try to start it again.

The reason for my Saturn not starting is the ignition switch. I, along with thousands of other people, have this same problem with our Saturns. This has been happening since we bought the car in April of 2009 and is progressively happening more often. GM/Saturn will not recall the part to fix the problem because they say that there is not a safety hazard. I could pay the $600 to get a new ignition switch but a new one would not solve the problem. We need something to be done about this. In order to ensure that we are not late to anything, we have to attempt to start the car 40 minutes in advance when it gets cooler outside.

This is yet another ignition failure. I was out of the country, after work, to do some doctoring on my horse. I pulled into the driveway, put the car in park, and, to my surprise, my car would not turn off. The key was stuck in the on position. I drove into the city to the only repair place available and had to leave my car overnight. I had the entire ignition replaced at a cost of $400, picking it up the next day. Four days later, it happened again. I looked online and discovered just how common this problem is. If anybody does start a class action suit on this one, I'm in. I'm now very concerned about what happens if this occurs in the wee hours in the morning. How do I then turn my car off?

I have a 2007 Saturn Ion. The key would not shut the engine off. I had to unplug the battery and a cylinder to shut the car off. I took it to the garage and it cost $497.00 to get it fixed. There are many complaints about this problem and Saturn won't do anything to help.

I purchased a 2006 Saturn Ion 3 a year ago. I had no problems with the car during the first year. In the past month, however, I have needed the ignition lock replaced (at a cost of over $300), because the car would not shut off. I went online to find that this is a very common problem with the 2006 Saturn Ions, however, the part was never recalled, leaving many customers very unconvinced and dissatisfied. At the same time, the fuel pump needed to be replaced and was leaking gasoline. I found that this part was under recall, but only in Arizona and Nevada.

That's not really helpful to me, considering I had the exact same problem, but my car is registered in Pennsylvania. The sunroof has now begun leaking, leaving me with a pond in my vehicle, which took hours to rectify. Now the check engine light is on, and the car won't reach speeds higher than 30mph, for no apparent reason. This car is of no value to me at this point. I have been a loyal Saturn customer for many years, and the company is of no help to me whatsoever. I will never purchase another Saturn or General Motors vehicle of any kind ever again.

Today, I went to the store and the first time I tried to turn off my car it took me a minute or two. When I got home from the store my car wouldn't turn off.

I went first to GM because Saturn no longer exists. They sent me to an old Saturn dealership who wanted to charge me 350. I didn't like him so went to Ford, they were able to turn off the car by unplugging the battery and now my car is sitting in the dealership and won't find out the cost till tomorrow. I love Saturn, thought they were the safest cars around and now after hearing these stories, I don't want my car anymore. We have gotten trade value on this car before, wonder what I can get for it now. Thank God, no one can by a Saturn again but for the poor folk that by our used Saturn. Wonder if we can get this permanently fixed.

I, too, am having intermittent problems with the key getting stuck. I have to turn the car on and off, shift into drive, back into park, etc. until the key finally comes out. I called Saturn and they said I needed to get it diagnosed before they would consider "helping" with the cost. I asked the rep if Saturn had ever helped with the cost of this before and he said no. I can't decide if I should get this fixed at Saturn or somewhere else. Or if I should sell the car. Carmax offered me $4500 for the car (I paid last year for a new ignition switch because it wouldn't start when it was cold). When I read what some of you have written, it could be more than the $260 for the key cylinder. I also have an Acura and it works like a charm, always!

I have a 2006 Saturn ION. Yesterday, I drove to the store and came home to find that when I parked in front of my house, my key would not turn to the off position and I couldn't turn the car off. Finally, after several minutes trying to get my key out, it came out but the engine kept running. I had to disconnect the battery to turn off the car. I looked online to see if there's a recall and I find that several people have the same issue with these Saturn IONs. I cannot afford to spend money on a new ignition, especially if it's not going to be a permanent fix. Hopefully, there will be a class action lawsuit against Saturn/GM.

This is a response to September 13, 2010 post by Steve of Lowell, MA. You saved me $511! I had just received a quote to replace my key lock cylinder and housing for all the standard symptoms that many Saturn owners have--related to not being able to turn off the vehicle, etc. Now, I am using the plunger in the steering wheel column, as you described. It works like a charm! My only concern is what happens when that begins to fail? Anyone know what is involved in replacing the specific plunger part in the steering column?

I have a 2006 Saturn Ion. I bought it brand new in 2/2006 from a Saturn Dealership in Marietta that is now closed; I have kept the maintenance up on the car thus far and have not had many issues with it. For the past 3 months I have been experiencing the same issues that everyone here is describing. When I park my car and try to turn off the ignition the engine shuts off but my key gets stuck in the ACC position.

I have to giggle the gear shift really hard multiple times or continuously move the gear shift from park to reverse to drive and slam it back in park to turn the ignition completely off! Recently I was able to start backing the car in put it in park, let it roll to settle and then remove the key lately that is not working either! Now I have a new problem before the problem was getting the key out the ignition, now I am having trouble getting the key to turn when I am trying to start the car. I have to try to turn the steering wheel back and forth to enable the key to turn to start the car.

I have been having problems with the key release on my 2005 Saturn Ion. When I try to shut off the vehicle the key does not come all the way back and won't release. The engine does shut off. When this problem first came about in June on 2010, I was under an extended warranty. I took the vehicle to my Saturn dealership, Saturn North 104th Ave Northglenn Co, they attempted to fix the problem, replaced some parts, but the problem came back in less than a month. In that time span, Saturn North went out of business, and my extended warranty expired on 7/21/10. Saturn North referred me to Go Chevrolet on 73rd and Broadway Denver Co, as it looks like GM asked them to help with taking care of Saturn owners. There is a huge sign in their shop that reads, 'Saturn Owners, We got you covered'. Go Chevrolet told me nothing was wrong with the vehicle.

Three weeks later the key would not release after about 30 minutes of trying to get it out and the since this caused the vehicle to power off, I was forced to have it towed back to the Chevy dealership. They confirmed that there was a problem and the shifter assembly needed to be replaced. As I said before, my extended warranty was active when this problem first came about. I contacted the Saturn main office and my complaint was forwarded to their district office but they would only offer to cover 10% of the repair cost.

2000 Saturn LS2 bought in 2006. Oil engine cooler cover leaked, had to replace it. Service engine soon light came on, had it checked, nothing is wrong, the light with the wrench came on, and the cars shifts badly, then the car stopped running while driving on the highway, sensor? The wiper motor transmission failed, had to replace. The air conditioner stopped working, the power driver's seat stopped working properly. The car goes through tires more than usual. All of this happened with only 30 thousand miles put on the car since I bought it.

Late for work, seems like I am paying to get something fixed more so than any other car I have owned. Increased stress and headaches, feelings of helplessness, it is difficult to sleep.

I am re-posting my fix on the ignition. I had a new ignition and that did not help. I told you to take the square plastic piece under steering column off and push the plunger in to release key and it comes out of ignition. Well, I took the column apart and the plunger is actually part of the ignition, maybe one of the tumblers. If tumblers are not exact the key gets stuck. So when the plunger/tumbler is out key gets stuck. When tumbler is not pushed out keys comes right out.

The plastic around the steering column comes off with 3 screws. This is hard to explain but once you see it you will understand. Push the tumbler/plunger or actually a white button in. When button is pushed in there is a space behind on the back side of button to put a zip tie or twist tie on it to prevent the button from popping back out to the right. Then put column back together and never worry again. It took 5 minutes and key shuts off and comes out every time for months now. This is very easy to do and the button in will release key. Good luck to all.

I seem to be like everyone else that owns a Saturn Ion. For the last 3 years, I have been having the no start issue. I noticed that my key is now starting to stick as well and won't always turn off the car. I had called Saturn several times before they went out of business and they would claim never to have heard of the problem, although there are websites full of disgruntled owners having the same issues.

I did have the head light problem too, but they told me my VIN # was 'just outside of the recall #' so they wouldn't fix that either. Thank goodness, I am now only 3 payments away from owning this car. I certainly won't buy another GM product.

I took my 2005 Saturn ION in for an emissions test and my mechanic noted the ignition problem. My ignition switch sticks - I have not had any problems like those that have been listed before about how their stick in the on position but I am on my way there. My mechanic thought that there might be a recall on it and I went on a fact finding mission and found that there was no recall although this problem seems to be a huge one. When I asked my mechanic, how much it would cost to fix it he said around $500. I guess after reading all the complaints and issues that others have been having it with it. I should be proactive and save all my pennies and dimes to pay for the fix before it becomes a bigger problem. $500 that should be spent on paying other bills and paying for my wedding will now go towards fixing a problem that should not cost me a dime.

I purchased a new Saturn Outlook in May 2009. I have had about 80 days in service due to the vehicle not staring if not driven in 3-4 days! Still playing around with sorry excuse and unable to find the source of the problem, I am seriously frustrated and need to know my recourse! Time to get a good lawyer or can I possibly complain to the corporation and get another vehicle!

Friday, Sept. 10, 2010. Same problem as those from above: key stuck in ignition, couldn't turn off motor. Had to take it to mechanic. He removed the fuse, that killed the engine. He ordered a new ignition system, but it didn't work. Had to order a new one from GM. I'm very frustrated as I like the car. It will cost $400+ to get the car fixed.

I have a Saturn Sl2 and was never notified of the timing belt recall. My timing chain broke and caused severe engine trouble. I am interested in the course of action I should take to get the recalled belt replaced.

There is a part that I was waiting for that is under warranty and it has been there for about 2 months now. I was supposed to get a loaner car since the part has been there and every time we call about the car there is never one there. Because of this car part, I have not been able to use the air conditioner in my vehicle. I was riding around in over 90 degree weather with a child in the car! Also if I do put the air conditioner on the car shakes uncontrollable and the car looses power.

The car is getting worst because now its shaking even when the air is not on. I never had this problem when I was taking my car to the Staten Island dealership! I have been told various times by Adam that he will call me when a loaner car get there. It's been months and your telling me that no car has come back in? I can't be 2 days without my car and if I drop my car off there I have no way to get home from New Jersey. I have been a faithful customer for years with GMC and I feel like I'm being treated unfairly because now it seems that I will be having other problems with my car than what was supposed to be fixed. Please help me!

I already reported about my car being stuck in the running position but also I only have 63,784 miles on my car. It is a 2006 but my wheel bearing is going out on the driver side and my back side window motor dose not work. It will cost more money then I got to get it fixed and I am like every one else. We need to sue Saturn. Everything that is wrong with my car has been on Saturn. It's nothing I did.

I have a 2007 Saturn ION. I have been having problems with the gas pedal with the Throttle Positioning Sensor. The car goes into to reduced power zone and I have to pull over and wait. Sometimes it resets. I took it back to the dealer when it was under warranty and they said they replaced the pedal. As it turned out, they did not. This problem has been going on for two years now. Finally, after I pay a lot of money and the car is no longer under warranty, a mechanic found the problem with a gas pedal connection.

After driving home from work (about 30 minutes) on 8/30/10, the key would not remove from the ignition, and the car could not be turned off. I called the dealership, but the service department had already closed for the evening. I had to take it to a local mechanic who disconnected the battery to stop the engine. It's very disappointing that this hasn't been recalled, as it seems to be a recurring and common problem with this make and model.

I bought a 2007 Saturn Outlook XR with 37000 miles listed in April 2010. Just 4 months later, I've had air conditioning issues, and my engine has overheated. Now my vehicle is blowing smoke every time I start the vehicle. I am severely disappointed with this product. I have had so many misdiagnosis and no one seems to know what's going on. I've been told it's a blown head gasket, hub bearings, and something dealing with my coolant. This is why I choose import cars over American made cars because the quality is not worth the financial strain.

I have a 2006 Saturn Ion that has over 100,000 miles. I received a letter from Saturn stating that there are problems with power steering. I called to tell them I do 120 miles a day and the other day the power steering went out twice on the way home. I just received a call that they won't cover this because of the mileage. Isn't this a safety issue? The best was they said this isn't a recall. We should do a class action suit. So many people are having this problem.

I have had the same issues with my 2007 Saturn Ion, 4 door Sedan. But here's some information I'd like to share, GMC has implemented several "silent" extended warranties to cover some of these defective parts, I am personally pursuing my own campaign to ensure this car is completely recalled and we're reimbursed for the money we paid for them because their junk. Most recently, I got a letter yesterday about the power steering failure where GM is now extending the warranty to cover repairs of this defect as long as the failure occurs within 10 years of the original date the vehicle was placed in service or 100,000 miles they will repair it at no charge.

Furthermore, if you have paid to have it repaired, there is a form that must be completed by August 31, 2010 that you will have to fill out, attach your receipt of payment and a copy verifying you had the repair done. The only way you would have received this letter is if you filed a complaint with them. If you have not already done, so file a complaint with Saturn. Also, there is a government entity called the National Highway Traffic Safety Administration, they monitor automotive manufacturers and complaints with defective parts with these cars and often times make the manufacturers issue recalls when there are enough complaints, file a complaint with them as well.

You can also search your make and model to see the service bulletins issued, that GM/Saturn has released addressing defective parts, and the defects already reported on your car. GM had also extended the warranty to cover the faulty wheel bearings, so if you have paid to have them repaired, call them at the customer service number above and demand reimbursement. If you have questions specifically in regards to the extended power steering warranty, you can call 800-. Keep in mind your claim submissions for repairs already made have to be received by August 31, 2010!

My 2005 Saturn Ion would not shut off. My husband and I drove all over town at 8:00 pm to find help. Finally, we went to All Out Repair. Greg the repair man pulled the fuel fuse and disconnected the battery cable. Several weeks later, when I could afford to get it fixed, he repaired my car for $355.00. My husband called the Saturn shop in Rochester, MN. Funny, they have never heard of this problem. Another dealer here in La Crosse said this happens all the time to Saturn. They replace them like they do oil changes. My question is why there hasn't a recall on this issue or why hasn't there been a civil suit filed.

My transmission is slipping badly on my Saturn 2002 L100 4-door Sedan with 58,00 miles. I drive like grandpa Kettle. My wife wants me to pass all the time or get into another lane, but I just poke along. The transmission started slipping when it shifts from gear to gear revving up to 4000 RPM before shifting and not gently, but with a bump. This problem just started and after service, the engine light soon came on. I checked the manual and the car's mileage is at 58,000 miles and is due a filter and fluid change at 60,000 regular service plan. I had the filter and the fluid changed. It got worse the next week so I took it to the dealer. I am awaiting the verdict.

From these consumer reports I am reading, it is not just my transmission that has had this problem. I have seen many other complaints on this site for Saturn transmissions and want to inquire if there have been over 100, if a consumer class action should be taken against GM and the transmissions not being able to perform with normal use. The cost to replace and repair these transmissions to these consumers has been drastic and is being repeated over and over in a ten year period.

I have been trying to get work done on my Saturn Sky for 10 months now. I continually get the answer "we aren't making the parts, or we can't get parts." Is GM standing behind their vehicles or not?

Like hundreds of thousands of other Saturn L200 owners, my timing chain separated and caused irreparable damage to my engine. I paid just over $2000 to have a used engine put in. Four months later, a recall was finally issued. Lo and behold, my VIN is not included in the recall. I am beyond frustrated that GM will not admit that the issue with my car is identical to the 20,514 cars included in the recall.

My timing chain separated, my engine was ruined, but my car lacked some minute part identification that is included in the recall. Really? Unbelievable. Ford, here I come! The cost to repair the vehicle was a necessary evil. It could have been much worse if I'd taken it to a Saturn dealer at the time. Is it any wonder GM struggles to keep their head above water in this country?

From the 2nd week I bought my Saturn Ion ('06), I took it in for a rattle in my steering, every time they told me it was nothing. I have work orders to show this. Last August, I was driving on the freeway and the power steering went totally out. I tried to take it back to them again and they wanted to charge me $100 for a diagnosis of something I was complaining about from the time it was bought. I have been driving with it like this for a year now because I can't afford the $850 they want to charge to fix it.

My warranty is now out and nothing I can do. I know that this same problem was recalled on other makes that GM has such as Pontiac and Chevrolet. When are they going to recall to fix this same problem with Saturn that I have take in to have looked at from the time I bought it? I am a single lady/mom who does not have the ways and means to fix something of this nature. I am still making payments on this vehicle. Is there anything that can be done in regards to this? I know there are other Saturn models that have this same problem. If you turn the car off, the power steering comes back but a mile down the road it goes out again, sometimes not even that far. Please help!

I own a Saturn 2001 L200. Two or three days ago, the timing chain broke. A mechanic looked at it and est. cost of $3,500 for starts. In the mean time, I have just found out there was a recall on the make and model, which I was never contacted about. I need to know what is my recourse. I do not have the money to fix this. What can I do? When the car stopped working, my 17 year old was driving to work.

I work a hour away from her. She managed to get it into a private parking lot for the day. I had to take off from work and get someone to help me get the car off this private property. Now my daughter starts back to school in two weeks and will try to work. There is no way we can manage this with one car and I work an hour away. It looks like at this point she will have to stop working and find some other arrangement for her to get to school. Please help.

For the second time in five mos, my granddaughter's 2001 Saturn has overheated. It took almost six weeks to get the part, an intake part, that was Jan,2010. The last week in May, 2010, it overheated again, with the same problem. It is now the middle of July and our mechanic still cannot get the part. He was told it is a nationwide call on that particular part. That does not make sense to me. There are hundreds of Saturn cars like hers running around and it looks like they need to keep making part for these cars until they become obsolete and keep them stocked. Both times, it will costs me $1500. Talk about unfair practice!

My used 2003 Saturn Ion left my daughter stranded this past weekend. It had to be towed to the shop, only to find out that the transmission is gone. It only has 58,000 miles on it. The transmission replacement cost $4,000 and that's for a "used" transmission. We will have to "junk" car. We have a loss of transportation for my daughter to college and have expenses of purchasing a new vehicle in addition to paying off the balance of the 2003 car.

I purchased a 2007 Saturn Ion brand new in 2006. From the GetGo I have had nothing but problems with this vehicle. Right outside the 36,000 mile warranty, my wheel bearing went out without any valid reason or explanation; this was a $300 repair. I have a knocking noise that comes on when the vehicle starts that was never repaired. December of this year, I was driving and while making a turn the power steering light came on and the wheel locked up almost causing an accident in which I could have lost my life.

The explanation provided here was that if the vehicle is turned too many times to the left or right, the power steering motor signals the power steering to shut down? Ludicrous, but that was another $300 repair. Finally through with the faulty parts, I filed a complaint with the Better Business Bureau, the National Highway Safety, and the NC Attorney General's Office. They only reimbursed me for one repair, the wheel bearing, due to the fact that GM has just extended the warranty for those items.

Now yesterday, I get to work, and my vehicle won't cut off, same issue as everyone else, the key will not turn to the off position. I contacted customer service and they offered to have Roadside Assistance come out and I paid them to turn it off. I angrily objected as this is a known defect and should have been taken care of by the manufacturer. I called the dealership and they know about it as well and offered to have me disconnect the wire harness under the wheel to turn the vehicle on and off with a hefty repair bill of anywhere from $300-500. I immediately contacted and filed another complaint with the BBB, the NC Attorney General's Office, the National Highway Safety Department, and my local news channel.

Tomorrow, I will spend my Saturday boycotting the dealership until they buy this vehicle back. I have worked for a manufacturer and I know for a fact they do create these products with parts that they know have problems and will wait good and ready until you're out your warranty and charge you hefty repairs for parts which are defective. I am totally upset that American manufacturers have been able to get away with selling these faulty and defective vehicles. I wouldn't ever advise that you buy a Saturn, GM, Chrysler, or Ford for that matter.

I have a 2004 Saturn Ion that had just got 90,000 miles and went out of warranty in June. The first week of May, my power steering went out. I have done a much needed research on the very same problem, and there was so many of the same complaints. I have also filed a complaint with SaferCar. Saturn should have a recall on these vehicles as this could cause a major accident. They need to take care of the vehicles they sell, when it comes to something this serious. I have a 3-yr-old child that rides in my car, and that is the only means of transportation I have.

This is a mechanism problem that they are responsible for. They need to fix all of them. Some of us have small children that have to be in them. Yes they are still drivable, if you are able to turn the steering wheel without pulling your muscles, or injuring your shoulders as I have already done, because I am not that strong. That is why I bought a vehicle with power steering. Please help us that own a Saturn Ion and need them to fix their mistakes.

In 2007 I bought a 2006 Saturn Ion because the car I really wanted was an APT Cruiser. When I bought it 6 weeks earlier it had a broken motor mount and multiple problems. So the dealer, a friend of mine, took it back and all he had I could afford was an Ion. 3 months later the famous power steering went out which cost me $850.00. In December it got to 32 degrees and the car would not start. This is a common Ion problem. When it warmed up the sun roof started leaking slow at first. Then it started pouring in. One day I went to Saturn when it was raining and showed them how it was pouring in. They wanted $60.00 to see why it was leaking, which was the drain tubes clogged.

I am 61 and have custody of my 2 and 4-year old grandkids. That car got so moldy that when it would start it would make you sick to ride in it. I took money out of my 401k and bought another car to drive which I did not need to do and tried to let my son have the Ion. The car goes to where it would not start, so I bought a new ignition and had my mechanic to fix it. He called me and said that car was a piece of junk, which I already knew, and to get rid of it. I went online and found hundreds of people with the same problems. This should be a recalled car. There are many more problems with this car and I saw no reason to keep paying on a car that was this bad. I have filed several complaints.

Where I work if you buy a bad product, we refund it. Chase sold the car for $3700.00 and says I owe $7000.00 but would settle for $5000.00. I am not paying for a piece of junk. I do not have that was a bad health problem; also, the brakes did not work in the rain and all instruments flashed. I originally bought the car from Robinson Toyota in Jackson, Tenn. They know wall about this. I need help as I cannot pay and feed these 2 kids if they garnish my check for a car not worth a flip. Please help. I am 61 and had to take money out of my 401 to replace this car in order to get to work as it would not start. I have multiple witnesses about this problem. I am a good grandmother who has been through enough getting these kids not to go through this mess. This company should be help responsible to their defective cars. I have nothing to live on when I retire and Chase is threatening me at work. I would have kept paying on the car if it was worth a flip. Please help. Thanks.

While on a trip to South Dakota, my timing chain failed and my car is being fixed in Rapid City, SD. Luckily, it happened in my son's driveway not on the highway. I was leaving to return to Minneapolis when my 2002 L series Wagon wouldn't start. I had it towed and was told that the timing chain is the problem.

After investigating, I found out that this problem is wide-spread. I wonder why Saturn didn't tell me that after 100,000 miles I should have the chain replaced or inspected? They have always been the people who have maintained my car. I replaced the serpentine belt when recommended, etc. I think, they should have been honest and said that this needs work after so many thousand miles. Now, I have a huge bill because when it failed, it broke other things in the engine and I as in a position to fix it just to get home again!

The engine had no compression. It needed head rebuilt, timing chain replaced and more. When the mechanic got it all apart, he wanted to know why it failed and he said the plastic coating wore off the lower chain causing the upper chain to slip causing valve damage, etc.

I have been here one week longer than I planned on and had to cancel seven work appointments.

I once was a proud and loyal customer of the Saturn brand of vehicle. But after having my 2006 Relay's transmission break down at only 34,000 miles, I am far from proud or loyal. About a week ago, I began having trouble changing gears while backing out of my driveway. After turning the vehicle off and starting it back up again, it started running fine. It ran fine until last Friday when my husband was driving and had to abandon it on a side street several blocks from our house (Thank God).

We had it towed by AAA to a transmission repair shop and were told that a part within the transmission malfunctioned causing it to ruin the transmission altogether! I have owned 6 vehicles since I began driving and have never had a tranny go bad at only 34,000 miles! My family only uses this vehicle for local transportation and takes good care of it (regular maintenance, etc). I never expected to need a total tranny rebuilt while still making payments on the vehicle itself!

Cocunout Creek Saturn Ion - This car was great and beautiful but after 34,000 miles only, I started having numerous problems. Unfortunately, since I am out of warranty, they will not cover most damages. Saturns are pretty but cheap. Any other brand will never even have a pedal worn out after this many low miles. It has too many problems. This is a 2006 Saturn Ion. Saturn says it was sold without a GM certified inspection from the Couconut Creek dealer.

Problems: The vehicle's speed pedal will not go over 30 miles ph. You press it all the way and it stalls when it is changing from first to second, etc. They told me I needed a new pedal because it was mechanical problem. They won't cover it. 2.) There is a very loud clunk noise on the front right side when driving over bumps or turns. This was worn out. It was the sway bar bushings. U.S extended warranty covered only this. 3) It has a negative chamber without being a sports car. The back tires are worn in the inside due to this and the axel is bent. The inspector and car fax stated the car has never been in any accident or shown any damage repair being done to it, stating this has been placed wrong since manufacturing. Saturn doesn't accept knowledge of manufacturing problems and only offers to cover 50% of the back part only.

I bought a Saturn 2000-LS used in 2006. On November 2007, it had broken timing chain replaced. January 2008, Saturn did a recall to cover timing chain replacement, not retroactive (didn't include us!). On May 2010, the tensioner lets go, causing the timing chain to jump and ruin the engine. Now I'm stuck with a useless (but nice looking) car that would cost 2 times what its worth to fix it! Saturn let us all down! Many complaints have been mentioned online. I cannot afford to replace this car! I am stressed out!

I own a 2002 Saturn L300. On Monday 6/7/10, my car lost power and the check engine light went on. I was able to drive it without much issue to my own mechanic (Barts Auto) where it took him a day or so to diagnose the issue. He said on Wednesday, it was the "Electronic Throttle Body" and was having a lot of trouble finding the part. He finally got back to me and said that he called all around and the only place to get this part was from Saturn.

He called Saturn Parts (914 761 5000) and they told him that Saturn went out of business and they don't stock the parts, but could order the part and I would have to pre-pay for it ($737.24). I went on Friday 6/18/10 and prepaid for it and was told it would take a week to get the part and that there was no way at all to expedite it. I have been without the use of my car for a week and a half now because Saturn went out of business and can't properly stock parts. Additionally, the cost of the part (without labor to install) and having to "pre-pay" for it is absolutely outrageous. I still don't have the part or my car.

On May 2, 2010, we were driving 65 mph on the highway and our Saturn L200 suddenly shut off and coasted to the side of the highway. It would not restart, no matter how many times we tried. Towed the car home and my husband started to exam what could possibly have happened. After taking the top cover of the engine off, he pulled the timing chain out with two fingers! We immediately called Saturn.

After speaking with multiple people, we were told flat out, that our car is not covered under the recall and that it is a problem we will need to fix ourselves. 85,000 miles on the engine and the timing chain snaps! Outrageous! So now, we have our car parked and covered. We borrow cars from family when we can and get rides if possible. I am 8 months pregnant(high risk), have a 5 yr old son and my husband now has to ride to work on a bike up a very steep hill everyday! And God help us, if I go into labor on a day we don't have a borrowed car, then we will have to call everyone we know to see if we can get a ride to the hospital. We are having a very hard time living without our car, and Saturn who "supposedly" stands by their cars, is blowing us off!

We are making payments to the bank for a car that doesn't run! $204 a month plus insurance is a must, since there is a lien on the car. So, that adds up to 2 months so far of paying for nothing. Having to get rides to everywhere for everything, I have at least 4 doctor's appointments a week for my condition and not having our car puts a lot of stress on hunting for a ride. Stress is something I don't need. Stress is very bad for pregnant women. I have been under way more than necessary with this problem. Someone please help us!

I purchased and have repaired the heater core in December 2009 due to leak, it cost $800. Same problem occurred in June 2010. The part is covered under warranty, but the repair is not. The cost would be $200+. In addition, I have added several repairs the past two years, approximately costing $2500.

Recently, I noticed that my 2000 Saturn was leaking fluid. At first, I thought it was coolant, but the spot kept getting bigger. Then, I started having trouble getting the car out of reverse and shifting properly when trying to pick up speed. I take good care of my Saturn. I took it to G & M Farnsworth Transmission and I was told that the pin had worked loose and put a hole in the pan. I was told it really needs to be rebuilt to have a guarantee. The cost is about $4,000.00. I was also told that Saturn and Chrysler have had a problem with this and now, Chrysler has a part to be put on the transmissions to keep the pin in place. I don't have $4,000.00. With all the complaints, why hasn't there been a recall?

Ugggh! I had always had good experience with Saturn cars until I bought the 2007 ION when my second child was about to be born. Wrong move! This car has been the worst car I have ever owned. Numerous problems, but since none of them are "reoccurring" I have no recourse.

1) Had to have the fuel system fixed and repaired before the fire hazard recall was made public. Fuel leaked into my car for days before the service department recognized it as a manufacturer defect.
2) Bad Trunk leak, "not covered under warranty"
3) Front end bumper falls off regularly and we have to snap it back into place.

4) The Ignition key is stuck, with my car running , when I went to pick my two very young children up from church day school. Went to the dealership, since it is over the 45,000 warranty by 1300 miles, there is "nothing they can do".

5) Horrid knocking noise in the front end that is "unknown".
6) Squealing from the driver's side front tire, source "unknown".
7) Gas cap "broken" and was making the emissions system alarm regularly.

8) Emissions engine warning light on for the better part of the past 6 months.9) Cruise control didn't work properly past 15,000 miles.

This has been a horrible car experience. I now am stuck with a loan that exceeds twice what the car is worth. This is really disconcerting for a parent of two small children who doesn't have the resources nor a second car to safely transport my family. Boo!

I cannot find GMC's Plant phone number. I'm not sure who the contact office/person would be. My 2008 Saturn Sky began making a noise. I suspected the engine and called roadside assistance since I didn't feel it should be driven. Roadside came and took my car to Parker Auto Collections Service Department. After inspection they said that they had spoken with their GMC Representative and they would not cover the engine (suspected rod bearing) under warranty. The mileage is 335000 and the warranty goes until 36,000. They cited that the oil filter fell apart when they took it off. Before telling me they requested oil change receipts and I had not saved them. After much research, I did obtain the receipts and faxed it to them. I was called and told they would not cover it. The customer rep person (hotline) said the oil receipt did not reflect that the filter had been changed. I argued that that is a given when you go in for an oil change.

My argument is I am at the mercy of who changed my oil and that Parker mechanics are telling the truth. As you know Saturn is no longer and I feel a stepchild to GMC. They want to cut their losses and I feel as though I am a victim. GMC has nothing to lose with not warranting my car. My son has explained to me that there are several grades of oil filter from flimsey (cheap) to a higher grade (costs more). I purchased the vehicle 12/07 and put $10,000 down. I have paid on the vehicle for 2 years and now I have nothing to drive and no money to repair the car.

I was never given a loaner car. The damage is I am supposed to pay for engine repair/replacement when the car is under warranty. In addition the 10,000 that was a down payment and 2 years worth of payments. And I was to start training for a new job a week ago and I had to postpone again. now I've had to postpone indefinitely. I had a 2nd job delivering pizzas to make ends meet and of course I have been able to do that. I live 15 miles south of Little Rock. None of my friends or relatives live out here and they would have to drive approximately 25 miles to pick me up. Unfortunately this is not possible for them.

My 2006 Saturn Ion was leaking fuel and fumes filled the inside of my car last year April 2009. The mechanic advised there was a crack in the fuel modular and it needed to be replaced. After repairing the damages, I received a letter from GM stating my vehicle was for recall due to the melting temperatures in Arizona creating cracks in the fuel modular. I have been working directly with Maria with Saturn and advised I could not provide a credit card statement right away due to the card being closed in 2009 and it would take my bank 14 business days. Maria said there was not enough time and advised I could have the shop reprint the receipt for a better copy since the original carbon copy receipt was difficult to read. After faxing the documents, I contacted Maria and she said she had received and submitted my documents and asked that I be patient in receiving the reimbursement because they were overwhelmed with cases. Three weeks later, almost four, I contacted GM and spoke with a representative who said Maria closed my case and documented that I had not sent in the receipt documents as requested. The economic damage endured in this situation is the fact that I am out of $600.00 due to a problem that was not my fault since I was sold a faulty vehicle.

My 2007 Saturn Ion will not turn off! Battery and fuel pump have to be disconnected to find out what the problem is. I understand that I am not the only Saturn Ion owner with this problem. Where is the recall to fix it!

I have a 2006 Saturn Ion 2 Quad Coupe for about 2 years. The first issue was that the wiper motor blew a fuse on an icy day. That same morning, the car would shut down the motor when switched off, but the car would not come out of the ACC position. The key would not come out of the ignition. The fuse being blown has type of link to a switch in the gear shifter letting the car know that it is in park, therefore not letting the car be turned completely off. I bought several boxes of fuses to change out if this were to happen again.

The next issue was that the ignition locked up, just as everyone has complained, with the car running. I let her run! I added gas until my husband could get home to tear it down. The sad part is that you guys are being charged so much for something that costs about $120 (parts + coding it to fit your own key). I will also say that I did lose the key that was in it, so add $12 or so for that. This was about a month ago, so I am hoping that I do not have this happen again. They need to do something about this, maybe a redesign? A box of fuses and $132.00 in parts, husband did majority of labor.

There's no power steering on my Saturn Ion 2007. It is not covered under warranty and no part is available. I am basically driving under very dangerous circumstances and since this part is unavailable, I am assuming it was defective in most Saturn Ions.

Gas filler neck rusty and flaking. Could start leaking which could start a fire or environmental problem. 2004 Saturn L-300 4 cyl. Each time I talk with Ruby, she asks if the car has been fixed instead of telling me where and how much to get the part. I just want helping in getting the part before it becomes a fire hazard. Saturn dealership said they can not get part because they have stopped making it.

I had water leakage in my car that was from design mistake that Saturn would not pay to fix and now a problem with the power steering unit on my 2006 Saturn Ion Coupe. There is already a recall on the Vue and Chevy Colbolt for the same problem and my engine is the same as the Colbolt's but Saturn and GM does not want to take responsibility for this issue on leaking power steering fluid which causes the unit to stop working. Saturn and GM do not want to pay to repair the problem.

My Saturn was purchased by a friend of my dad. This car is bad. It seems like one thing after another has gone wrong with it. I now have a tick when the car is running and no mechanic can figure it out. The car is so difficult to find parts for as there is no longer a Saturn dealer. I have to go through my local VW dealer and the prices get marked up even more than regular. I just thought I would let you know I will never own, rent, lease, or recommend a Saturn to anyone. This company is a money pit.

I, like John of Belleville have, but newer 2007 Saturn Ion. Same problem and have had the lock cylinder replaced two times in the last year and one half. It happened again today. I too had to pull the fuse. Very mad this time. All though Saturn is gone now. GM has to get the problem fixed! Very inconvenient. I haven't had to pay for the new parts, or labor due to the warranty but what happens when the warranty is gone?

The engine runs hot and the engine's oil mixed with the coolant reservoir. That's what it states on service bulletin 96-T-65B. From what I have read, this happens a lot on '91 - '97 Saturns. Our Saturn started off by having chocolate milkshake colored foaminess in the coolant reservoir, then it overheated. The low coolant and coolant temperature lights started flashing. The second spark plug blew out three times now! If Saturn knows about this, why have they not recalled the cracked heads?

Our 2003 Saturn Vue, purchased in March of 2008, has no emergency flashers. There is no emergency flasher switch or button located in the vehicle anywhere. The owner's manual shows the location of the button on the dashboard but it is not in our vehicle.

Wow, I cannot believe so many people have had and are having the same exact horrible experience with this car. Just like everyone else, it's a *** shoot when you go to start the car. It may or may not start, especially when it's cold then you have to wait 15-30 minutes for it to start. My question is does the ignition module replacement work? Furthermore, why has GM not issued a recall? This is hands down ridiculous. It is clearly a problem and must be addressed!

My 2001 Saturn L series as of today would not start and I was explained to by a mechanic at the repair shop that it was my timing chain and valve cover gaskets. I was also informed by my mechanic that I may be able to receive a free repair as a result of a recall issued in January 2008. This seems to be a reoccurring problem through out the different Saturn Models after extensive research I have come to the conclusion that this in my opinion should without a doubt be covered, because of the faulty equipment installed by Saturn.

This is heart wrenching to know that I or my son or any other passengers could have been killed had the engine stalled while driving. Please send me more information or direct to a member of authority that is in charge of this. I am very upset and I am a struggling college student with no means to pay for this repair.

I have a 2003 Saturn ION 2. It does not start up when the weather gets cold. Thank goodness, I live in Florida so it only happens a few times a year. Power windows are another issue. They go up and down when they feel like it. I've had the recall on windows taken care of but that was just to stop the windows from going down when the ignition was off. Not too fun when this happens during rainy season. Having this problem worked on again and this time I'm going to take out the window fuse so we don't open windows by mistake because you don't know if you'll be able to close them again.

We helped our daughter buy a Saturn Astra 2008. We recently found out that the tires had plugs in them (two). We had not had the tires repaired, so that means we were sold repaired tires on a brand-new car. I contacted Saturn/GM, and they sent me to Driver's Village where they confirmed that the car was sold with repaired tires.

After several weeks, they called to inform me that they would not do anything about this because it was not a "warranty" issue and that they are not responsible for what happens after it leaves the plant. They also said that since the Saturn dealer is not in business, then we are just "out of luck."

My Saturn Ion has numerous electrical problems. At least twice a month, at random times, my car won't start. By chance, once, because I didn't have a phone to call anyone for a jump, I was waiting and about a half hour later, I tried it again and it started as if nothing was ever wrong. It does this often and I have to sit in my car and wait 30 minutes before I try again. It has made me late for work, late taking my kids to school, and I've been stuck alone late at night in a dark parking garage.

When I bought it, the back right window didn't work. Now all the sudden, 1 yr later, it works, but the reverse lights won't work & I've had the bulbs checked, and other lights will be working one day and not the other. I've had the bulbs checked and changed, the battery checked, new battery, the battery cables tightened & still no change. And, I've had to replace the windshield twice (I had my Acura Integra for seven years and never had any problem even close to this, not even the windshield).

I don't have any more money to put into this money pit & want to sell it but don't want to pass on the problems to someone else. It makes me furious to see so many people have the same problems and yet nothing has been done. I will never own another Saturn & will not let anyone I know buy one. The only thing the ** at the used dealership said was wrong with it was that the back window wouldn't roll down, but because it was used and I bought it "As is", not knowing how much was wrong with it, I can't do anything about it and have put so much into it in the year and a half that I've had it, that I will never get back even close to what I paid for it, never mind that plus the cost of the 2 yrs back registration I was stuck with (not knowing ahead of time) and the money I've put into fixing things on it. I still don't know what to do about the electrical problems.

My fiance purchased the Saturn ION back in 2004 in St. Petersburg, Florida. Never had a problem with the car until we moved to Duluth, Georgia in 2008. The temperature dropped into the 40's and that is when the problem started. I replaced the battery and it seemed to work for a day or two and then it wouldn't start for almost 45 minutes. We took it to a mechanic and they couldn't find anything wrong with the car. When you turn the key, the starter sounds like it does a quarter turn and then nothing happens. Waiting 12 to 16 seconds later, you need to keep turning the key and it will eventually turn over. It might take anywhere from 10 minutes to 1 hour, but it will start.

Some times the the car will sound like it's going to start and then nothing happens. The ignition switch seems fine and the starter does too. I think it might be a defective relay or the wrong type of relay being used. Having the battery in the trunk can't help the situation either. Another thing I did notice is if it's cold with a lot of moisture in the air the car will start most of the time. When it is cold and dry outside the car won't start at all. We do use a car charger that's plugged in the cigarette lighter. After about 10 minutes the car does start.

Last thing I did notice is if it is cold and the car has been in the sun it will start. After noticing that I started to believe it was a relay since they have copper and aluminum contacts that contract in the cold. The weather has been in the high 40's and low 50's. It's started almost every day this week. One final thing that happen is the Coolant light comes on. It looked a little low when I check it and added DEXCOOL anti-freeze. The level hasn't changed in almost a year and the light still comes on. The engine never over heats. I guess for this reason, Saturn discontinued the can and replaced it with the Astra.

I have major problems with Saturn Ion 2007. I was told by the salesman and owner of the dealership that all problems have been corrected with these new models when we bought this piece of GM junk. Now, I have the same trouble as everyone else. When cold outside, car won't start but will after a 20-minute wait. Power steering goes out after driving about 1 mile. Turn the car off and then on, power steering resets itself for about another 2 miles before going off. Keys fall out of ignition in any setting.

I called the not-so-local Saturn dealer to get quote on repairs, and I was given an exact amount on all three parts. This was done in about 5 minutes. When I inquired about how he (service manager) could come up with the amounts so quick, he responded with "This has been very common." What really burns me up is the $82 an hour labor fee. Are you kidding me?

I am a teacher and have to work all day for that amount! Boycott GM now! And to the rest of us, just put on a remote starter, because the new ignition switch only has a 1-year warranty. Go figure. No one will buy this car if we tried to trade it or sell it outright. It's dangerous to drive as well as unreliable. We can't afford the costly repairs and have to take chances.

Well, I have a 2004 Saturn Ion and ever since I have bought the car, it will not start when it's really cold outside. It takes anywhere from 35 minutes to an hour to get it to start. I have replaced the battery and all mechanics I have taken it to have no clue why it does this. Well, I have read where a bunch of other people who own Saturns are having the same problem. My second problem is there has been many times my car lost power steering.

I have been complaining to Saturn for a couple of weeks now about my problems with the electric power steering. My steering has quit on me three times in the past two weeks. Once I turn the car off and restart the engine, the steering resets itself. I am told that the steering motor needs to be replaced. My car is a 2006 model with only around 50,000 miles on it.

I have enjoyed my Saturn Ion since I bought it. However, when the steering goes out on the vehicle, it scares me. I always have my child with me in the car, and I don't want to think about what could happen if I have an accident because of this malfunction. I have asked Saturn and GM about this problem. They both advised me that my car is not a part of this recall. This confuses me because both the Saturn Ions and Chevy Cobalts all use the same defective part in question. I have searched online about the steering problems with the Saturn Ions, only to find more stories like mine.

It would be nice if GM would include the Saturns in their recall before someone is seriously injured. Why recall only a few of the car models, when there are still more out there being driven everyday? I have to pay an estimated $350-$400 for repairs to my car. Kind of hard on one income family of three.

I was having problems with my 05 Saturn, thinking it would be just the motor mounts that went out. Well after taking it in, there were several problems that were found costing me over 1300 dollars the first time to fix. After only a day of driving afterwards, the car decided to have something else wrong, the catalytic converter and now the pull assembly (? ). I've had my car in the shop for close to 2 weeks solid! It's $1500 in repairs, over $500 in car rentals because Scoggin ** wouldn't give me a loaner. It's just plain headache and worry about what to do. I only owe $4000 left on it and didn't want to make any more car payments!

On Super Bowl Sunday, I was driving at 50 mph on a 2-lane. My car just quit. Had it towed to a mechanic who said that it needed a new motor - the power chain (timing chain) had broken and warped the engine. A rebuilt motor would cost $4300. It only had 78,000 miles on it. I liked my Saturn and had no idea about this problem. I am disturbed that Saturn knew about it and did nothing. We are deciding what to do, but looks like we'll let it go. Thank you for the opportunity to hear from others.

Almost two years ago, I bought a 2006 Saturn Ion that had a branded (salvage) title. I had a full inspection done by Saturn and the car has been great. I have always been a Ford driver myself but this car is quiet and has always been a smooth ride. Well, the reverse started giving me problems. Since this started early winter and wasn't happening often, I thought it was just the cold and didn't do anything about it. Finally, it was getting worse and I took it to the dealership.

By now, I am on day three of the car being at the dealership I have now given them permission to take apart the transmission which I have been informed could cost me up to $2800. Well, as I new mom I really can't afford this. Through the whole thing, the dealership has given me the runaround and I am still getting it, sitting here waiting for a call back. I have now contacted the warranty department and they said they can't do anything for me. I want to know why that an original transmission would not be covered. Why? Just because a car was in an accident? The original transmission? I doubt I have any legal standing but I will tell you this, there is no reason at 30000 miles that a car should have trans problems. I have owned cars past 180000 miles that didn't have trans problems.

Currently, I own a 2002 SL2 Saturn. I have had a problem that has only occurred about five times, but it does happen. It is my accelerator sticking. I did get it checked one time and they found nothing wrong. It happens when it wants--once when we initially turned on the ignition, the other times were in the middle of a trip home and to work, driving at 35 mph. Typically my RPM reads 1.5-2,000, 2.5 on highway, and maybe 3-3.5 with normal acceleration. When the accelerator sticks, it hangs around 4.5-5. I gotta tell you, it is scary. What should I do?

My 2005 Saturn Coupe left me stranded again and this time, in my garage because the temperature dipped to 12 degrees last night. It is funny that if you wait for ten to fifteen minutes, it will magically start. This has happened to me several times over the past few years and although I have had it checked, they can find nothing wrong with it. When it happened again today, I decided to go on the internet and search the issue. I was stunned to find so many others with the same complaint. It is absurd that this problem is so widespread yet there is no recall.

GM keeps sending mail trying to keep my loyalty, yet it seems that they don't want to take responsibility for fixing this problem. We should not have to pay to fix something that is obviously a defect in the car. Get your act together GM and stand behind your vehicles.

I have a 2001 Saturn SL1. My only problem has been with my gas pedal sticking. Maybe Toyota isn't the only one that should be recalled? It first started last fall when I noticed my gas pedal was a little sticky when first taking off. I didn't think about getting it looked at until mid-winter when my gas pedal would stick while driving.

I would let off my pedal and my car would actually accelerate! I didn't know what to do, so I hit my pedal as hard as I could with my foot and it popped up. I had to do that twice. Then I finally took it in. The repair man looked at me like I was nuts when I said my car accelerates on its own. It turns out it had a bunch of build-up (of what kind I'm not sure), causing the sticking. It's starting to get sticky again now so I'll have to take it in, again. This is not something I should have to do every year.

As for the people with ignition/wheel locking problems, usually if you turn your wheel back and forth, this unlocks it. It happens in many other cars too, not just Saturn. It happens to me and it's never made me late to anything. It's not a big deal. Overall, I am very happy with my "beast" as I call it. It never really caused me any major problems. 129,000 miles and it's still going strong.

Well, like many of you, I bought a used 2004 Saturn Ion from a personal owner. When I got the car, I noticed the key was broken off inside the ignition, but in my case, the car would still turn over and start. But not in the cold weather! It does have something to do with the security mechanism. If I bang the steering wheel up and down, the car attempts to start and usually does. This is very frustrating! I work at a daycare and it is very important for me to be prompt and to work on time. My car sometimes doesn't allow me to do that! I agree that something needs to be done in order to fix this problem. Let me know.

I bought my 2005 Saturn Ion new and had not had any real problems with it, until now! It appears I have the same ignition lock problem as hundreds of other Saturn owners. But it took me a new battery, stranded twice, and a day off work to discover this. Why has there not been a recall?

I was driving my '03 Saturn LW200 car when suddenly the heat went. As I was trying to figure it out, there was a loud bang, and the car started vibrating and making a loud rumbling noise. I had it towed to a mechanic. The ignition module and/or catalyic converter caused an explosion to the resonator, and I have $2,500 in damages.

The catalytic converter is under warranty and will be replaced by Saturn. The ignition module apparently was recalled and replaced, but the damage was still caused. Saturn will only replace the catalytic converter and will not repair the damage to the car which is extensive. (The resonator exploded, thereby causing damage to the catalyst, resonator, muffler, hoses, and front/rear sensors costing $2,500 in repairs.) I am at a loss and do not know what to do.

I just bought a used 2005 Saturn Ion that has less than 50,000 miles, and the car won't start and the key won't release from ignition. The car has been to Saturn for both problems. They replaced gear shift housing unit, ignition solenoid, recalibrated the car, reset security system, and made new key. But the problem with key not releasing is still there. As far as car not starting, I haven't had any issues lately since I took it to Saturn, but the problem is intermittent. I definitely agree that GM should have recalled the problem.

I have spent $1000.00 plus at Saturn to fix the problem, and problem is still not fixed. So I spent money that I needed not to spend, because the problem still exists. And Saturn has no clue about why I still have problem.

Five to twelve times per month, my 2006 Saturn Ion 2 won't start. Lights come on, radio blasts, a low hum rumbles from beneath the hood, but no turnover. I always have to wait 10-15 minutes before my car would start. Now, my power steering has taken to shutting off in the middle of the freeway.

I have a 2002 Saturn L200 w/88,000 miles on it. Car died suddenly and completely while driving. It was pitch dark and 10 degrees out. It was a dangerous situation waiting the 45 minutes for AAA to come tow the car.

Saturn of West Chester Pa went out of business.I bought my 2007 Saturn Vue there and I have a 5 year 100,000 mile warranty.I also bought what they call a protection package,which basically is they detail the car once a year.I live in Pa they told me I have to travel to Newark De.to use that part of the warranty that I paid for in the price of the car.I also asked if I could get the remainder refunded and they said no.The distance from my house to the dealer is about 23 miles one way so I would have the better part of a day to get this done.

2006 Saturn Ion doesn't start when the temperature drops below 30 degrees.

I've changed the battery numerous times because I was told the car needed extra boost power to get from the battery (which is in the trunk of the car) to the front engine. Obviously this was not the problem. The starter was next...

After further investigation, I've found 35 pages of other Saturn owners experiencing the same problems i.e. car doesn't start; key gets stuck in the ignition etc.

Besides making me late for work numerous times because of this problem, I find it amazing that there hasn't been a recall on the ignition problem.

Class action suit is definitely in order.

My 2005 Saturn Ion had 26,000 miles on it when the electronic steering failed on Dec 5th 2009. I had it replaced at a cost of almost 900.00 @ Gilberts repair. The Saturn dealership qouted me the same price, but the car was already at Gilberts so I just had them do the work/

I bought my Saturn L 200 in May of 2002. It was a 2001 and had 17,000 miles on it. I bought the Saturn because I had heard so many wonderful stories speaking the praises of the wonderful car. How many mile it could be driven and how few repairs it needed, all it needed was the regular oil changes and I would have this wonderful car forever, I always said that I would never have a new car, they were too expensive.

I paid 13,000 roughly, put $3000.00 down, purchased the extended warranty which made me feel extremely safe, paid 306.18 for 5 years. I paid it off in October 2007 and I drove it to the grocery store on Dec. 31st and it would not start. Not a whimper not ping just nothing. I assumed that it was something trivial, so I took the suggestion of a co-worker and had it towed to the garage that had treated her fairly and honestly. They told me i dhad what was called a compromised engine, The timing chain had broken, went into my engine and destroyed it.

WELL I DIDN'T KNOW WHAT TO DO. Everyone is so helpful, you get 90 pieces of advice and they are all different, I parked that car at my brother's house and it sat there until July of this year. At least I am luckier than some other people that I read about. I didn't take it to a Saturn dealership I knew that there was now way that I could afford that, plus their rates, forget that.

I work at Wal Mart and a young man who is a regular shopper happened to mention to me that he was a mechanic. I told him the symptoms of my car and he said he would like to look and see what was wrong. AT this point my car had approximately 62,000 miles. He said it was not my motor but my timing chain. He charged me $800.00 and I was ecstatic. Then I was driving down the highway, I heard this noise and before I could pull over to the side of the road my car died.

The young man who fixed the timing chain towed it to his house, I got one call that said all the oil was gone out of my engine and he didn't know where it went. I talked to him later and he said that he had talked to a Saturn Dealer and that what had happened to my engine had happened only twice before. Something about a screen and the oil going to some other part of the engine. So now it sits.

WE SHOULD ALL WRITE LETTERS TO OUR LEGISLATORS AND SENATORS AND OUR PRESIDENT OBAMA. THIS IS A DISGRACE. IF THIS HAPPENED TO TWO OR THREE PEOPLE IT WOULD BE A PITY BUT WE HAVE BEEN DUPED TO BELIEVE THAT WE PURCHASED A SOUND RUNNING CAR.

I bought a used 2004 Saturn Ion 6 months ago. I have had no real problems until it started getting cold. Now, most mornings I have the common ignition problem that everybody else has. I turn the key, everything lights up, the engine cranks once, then nothing. I have to keep turning the key all the way off, wait 10 seconds, and try again. Eventually, after 10-30 minutes of doing this repeatedly, the car starts. Every once in a while, the car does start after only a few tries.

I have read about this problem on many different forums, and I am angered and dismayed that GM will do nothing about this. Good thing my employer is understanding, and has not fired me yet for being late every time this happens.

I noticed a ticking coming from the timing chain area of the engine. My vehicle is a 2002 Saturn L100 with a delivery date of 11/28/2001. Saturn (corporate and the service center in West Chester, PA) told me that even though there was a recall for a problem with timing chain link separation (the service tech told me that I was lucky I brought it in because a link on the timing chain was about to break (I have the defective timing chain in my possession)), my vehicle was not on the recall list.

North Carolina petitioned to have all models covered in the recall but it was closed due to "further investigation of this matter would not be an efficient allocation of agency resources". The subject vehicles for this investigation were all 2000-2002 Saturn L-Series vehicles equipped with 2.2L L61 engines and built prior to May 2002 that were not included in recall 07V-519. My vehicle engine is a 2.2L L61 and I purchased it in November 2001.

Saturn said they would not assist me in anyway due to the mileage on the vehicle (91,475 miles) and because it was not on the recall list. I have collected 26 pages of documentation supporting situation and gave it to the service center to put in my file they hold. I was responsible for and paid $895.32 for the timing chain replacement parts/service that should have been covered.

The key got stuck in the on position on my daughters 2006 ion 3 and wouldn't shut off. I pulled the fuse to stop it then the next day took it to the dealer. Of course it was out of warranty but only 32,000 mi on it.(36 mo. expired) I even made her buy the extended warranty when she bought the car which cost 1,229.00 but guess what, it covers everything but the ignition key cylinder. cost to replace at dealer-$519.00. This is a scam and another good reason I'll never buy a GM again (I currently own 4 and 3 out of 4, 2001-2006 have defects-2 with bad fuel sending units.)

They can stick it along with the government who bailed them out and everyone I know is going to hear about this.They have no idea what quality and service means and they lie when they say they do.

This applies to General Motors in particular. I'm sure the following is the policy of other car mannufacturers.

It is a policy which I see very little publicity given- anywhere. Some car companies HIDE epidemic major flaws in their cars, once the company discovers them and after a number of those flawed vehicles have been sold to the public.

One good example is the single overhead valve 1.9 liter engines in 1992 to 1997 Saturn cars. Saturn discovered, around 1995, that they had put over 100,000 of those engines,in their cars, onto the market. The engines had casting flaws in the cylinderhead - which caused the head to CRACK (anywhere from 5,000 miles to over 125,000 miles). The 100,000 figure was given to me over the phone by someone in customer service.

Upon discovering their epidemic COSTLY problem, the people at Saturn called a meeting and decided on the following course of action:

"We will not announce this problem (send out a service notice) until June of 1999. That way we can get as many of those affected cars OVER the warranty period- thus we will not be responsible for covering those out-of-warranty cars."

In order to "look good"- Saturn extended the warranty on their cracked cylinder heads to 100,000 miles. A very large number of those heads cracked at over 100,000 miles. (ours was one of them)We suffered a $3750 loss. Our head cracked at 107,000 miles. Had Saturn announced the problem when they found out about it (1996)- A lot of owners might have had some recourse to getting those flawed heads replaced.

This problem of car manufacturers hiding flaws in their cars is not new. Saturn figured that this flaw was not a safety concern. They made that decision on their own. Therefore, they were not required to report it to the government. I would contend that the immediate loss of engine power due to the crack, would be a great safety concern while trying to pass a semi-truck on a two lane highway, not to mention other circumstances.

I hope your organization will look into this practice and give it a lot of publicity. Prospective buyers need to know about these epidemic flaws as soon as they become apparent. This might involve keeping in closer touch with auto repair shops, who see these epidemic problems sooner than the buying public. Also, keeping a watch on the internet for post from "victims".

I would like to know why my 2002 Saturn L-Series 4-dr. Vin#17440 (last 5#'s) wasn't recalled in 2008. Now my warranty expired and my timing chain has problems. Called Saturn customer service, they cannot help me. Car is no longer under warranty

Just starting college, i purchased a 2006 Saturn Ion. A month later i got out to run something in my house. when i got back in the car and put key in the ignition It wouldn' go in the key hole and the steering column locked up. Not only leaving me on a dark back road, roadside service never showed. I contacted the Saturn dealership in Jackson, TN and was told to have it towed to them. After they looked it over they decided it was a faulty ingnition switch.

Now here two years later, it happened again. This time it happened while the car was running. I contacted a saturn service employee and I was really disappointed in his lack of concern for the safety of his customers and not being able to help me. Not only am i female but was stranded on dark back road and really needed his help. Being that this is the second time this is happened, I feel that it should not be my responsibility to have to pay for this expensive repair.

I am a college student and can't afford this. I am a very good and careful driver and the only driver of this car. Its in excellent conditon, low mileage, and still looks brand new inside and out. I am mentioning this to let u know its not ragged out and bunch people driving it. I got online to see if maybe there was a recall on this. I did'nt find one but, much to my surprise i see hundreds of blog messages of people everywhere complaining of the exact same problems. How many complaints does it take before Saturn or GM looks into this?

I need your help in this matter. I can not afford this and feel i should not have to considering its second time and a common problem. Please direct me in the right direction as quickly as possible. I need my car for school and work. Since I was on way to work when it happened I lost wages, and was scared to death that it left me stranded on dark back road and they couldnt even so much as offer me free roadside assistance in the horrific situation I was in.

Like others that have reported it, I have a 2006 Saturn Ion2 that I bought in November 2005 that is now in the shop with a $510 repair bill for the ignition. The key is stuck in it and won't let the car shut off. It was also difficult to get the car to turn on. $510, hours and hours of wasted time and stranded dependents.

We just found that our Saturn Ion 2 (2007) needs the electronic Power Steering replaced. This went out on me when I was driving on a curvy highway. It caused me to almost hit oncoming traffic. I had no warning at all. It just went that quick. Luckily I was able to fight the car to the side of the road. I had it looked at and was told that I have to pay almost $1000 to replace the steering column and part of the motor because it's electric and the computer needs repaired. Since the car is no longer under warranty due to the number of miles on it I'm required to pay all repairs. I have noticed complaints on many sites with the same issue with the Saturn. I feel this should be a defect!

They had a recall on the timing chains of several 2001 Saturns L200s. According to GMs records the problem was supposed to be for cars with the VIN numbers between 1y504884 to- 1y559453.
Well, my Saturns VIN is 1y52----.

I think my vehicle falls under that category, but NO!!! According to GM, not all vehicles within the above breakpoints may be involved.

Well, isnt just a coincidence that my vehicle is one of those that was not involved, even though Im having the exact same problem that they are recalling the timing chain for!!! They figured this out because GM has a vehicle summary that doesnt include this recall for my car.

Now I would think that Saturn or GM would at least take the time to physically review the vehicle and make sure that there wasnt a mistake in their system and the vehicle really is part of the recall, but no, they refuse to even look at it. They stick to the fact that my vehicle was not part of the recall on GMs computer program (Global Connect).
This is the reason people should not buy Saturn or GM vehicles.

When it comes to basic things like even providing good and reasonable customer care, they just suck. How could I expect to have a good vehicle if I cant get good customer service?

2002 saturn L200 driving home . timing chain broke. left us in the middle of the highway. at 10:30 at night. dealer ship in moundsview said didnt know of any problems with timing chains in these cars.this is a saturn dealership. we went on line , found alot of people having problems with this car. timing chains are a crucial part of vehicle, wish we had known about problem. towing 150.00 diagnostics 200.00 parts 350.00 still not fixed yet. 700.00 for temporary car.

My transmition went @ 99,176 kms oct-09-2009 . According to the gm vehicle inquiry shows that I am 2 weeks past the power train warranty

We have a 2006 Saturn Ion. We recently began having problems with the car turning off right after we started it but we were always able to restart it. It happened again tonight but we could not turn it off. I had to disconnect fuse #16 (fuel injection) to finally turn it off. The weather was cold an rainy. Luckily my 16 daughter was not driving it this time.

I will never ever buy a UAW, GM, Ford, Chrysler vehicle again. Neither will anyone in my family. Now, I probably have to take it to a Saturn dealer to fix it. $$! From reading the other complaints this looks like a common problem. GM is not doing anything to correct it. I'm sure GM created the problem just to bring consumers back to the dealerships to spend more and more money.

My timing chain went out twice. The car is 7 years old, but we dirve less than 15000 miles per year. The timing chain problem blew the whole engine.

I'm glad the auto builder Saturn didn't build the rockets that the astronauts depended on back in the Apollo days. My 2002 LS2 with the 2.2 broke while sitting in the drive thru. The timing chain broke and like the rest of these people on this site, its not on SATURNS RECALL LIST.

2004 Saturn ION, bolts to timing chain broke off! Had to replace timing chain at less than 9600 miles. Engine still makes a noise in the timing chain area as bits of plastic have broken off into the engine. Will most probably breakdown again. Why the heck would the bolts just break off??!!

I purchased this car from a used car dealer in Febuary of 2009. I purchased a warranty for the vehicle, but about two weeks after the warranty expired is when I started having problems, first the drivers side window would not roll up or down it cost me about $350.00 to have it repaired, then about two months later the timing chain went on the vehicle.

My son got in the car to start it up the lights and everything else came on but the car would not start. Had the car towed to the shop and they told me it would cost anywhere from $1,500 to $3,000 to repair. This will be my last Saturn that I will every purchase. I have had to many problems with their vehicle so I will not be taking anymore chances with their products.

I have a 2004 Saturn Ion. I started having problems out of the car not long after I got it. There are times that it will not start. After sitting there for 10-30 minutes, it eventually starts. I have three children under the age of 5, so whether it is 20 or 100 degrees outside, it is a pain in the butt to be stuck in the car for thirty minutes. I have checked many sites, just to find out that there are thousands and thousands of people with the same issue. I even called a complaint line and was told if they received enough complaints they would issue a recall. I am still paying for this piece of crap, and it is not even worth what I owe because of all the negative publicity. I have not received any information on a recall and I still have yet to get the problem fixed because I do not have the money to do so. I have taked very good care of this car, making sure not to put too many miles on it, so I should not be having to deal with this issue. I believe the manufacturer should be responsible for fixing this problem because there are so many complaints.

A 2007 Saturn Sky that I purchased had some body rust starting to bubble from under the paint. Upon purchasing this car, I was not told of any rust warranty. I took the car to a body shop to be fixed and I notified Saturn/GM of the situation. They told me that they could not do anything about it or recognize any warrant because they did not know how the car had been treated prior to me purchasing it. Now I am out $734.00 to have the rusty spot on the hood of the car repaired. What is the use of warranties if you aren't going to honor them?

Very dissapointed to know that Saturn has not stepped up and acknowledged an obvious problem with the ignition. I could insert my key and after giggling it for a bit, could get the drum to turn and start the car. After about 1.5 weeks, I could insert it, but couldn't get it to budge. Luckily, I could remove the key, but at what point would it get stuck?

I am writing to inform you of my extreme disappointment in my 2005 Saturn Ion Coupe. I admit I have high expectations because I have previously enjoyed the relationship with my first Saturn a 1995 SL1. We parted 10 years and 265,000 miles later. She was a sturdy, solid and reliable car.

In 2005 I purchased my second Saturn: an Ion 2 Coupe ,when driving it off-the lot, I was excited about my new Saturn. Treasuring all of the dependable times my first Saturn offered, expecting the same great reliability and customer service. Please keep in mind I am a single woman with no kids, 1 dog, and have never driven this car out of the state. I also would like to list all of the documented preventative maintenance, tires and oil changes so it is understood I take care of this vehicle.

In the 4 years I have owned this vehicle it has been towed 37 miles north to Gainesville 4 times! It has ALWAYS been covered under warranty until this last incident. I was getting 2 new tires put on my car at DISCOUNT AUTO TIRES in Ocala. When the tire installation was complete, my car would not start! Right there in the garage! They pushed me out and I called Saturn of Gainesville. They said it was a security feature that would reset itself in 15 minutes. I checked to make sure the spare tire was not on the battery cable and waited. Nothing changed, no horn, no lights, just absolutely nothing.

I called Saturn again. They said they would need their computer to enter a numerical code to fix the car. They gave me a number for a tow truck company. I called Superior towing. I knew my warranty was expired due to mileage, I asked her to verify Saturn would pay for the tow. I HAVE AAA MEMBERSHIP, A TOW WOULD NOT COST ME, I WILL CALL THEM INSTEAD. They towed my car from the tire garage to Gainesville on Saturday 8-8-09.

On Monday 8-10-09 my bill was $448.90. They charged me for a new ignition switch electrical error (first ignition switch mechanical error replaced 2-7-07) and the $114.00 tow! I am not satisfied with this service at all.

I am severely disappointed in the Saturn company. When [they] sell a car it is more than just the sale, [they] are suppose to stand by product and represent [the] brand. I have stated a list of repairs that are just poor quality in workmanship. It is evident with this many break downs, and misleading information, I will no longer be using facility in Gainesville or purchasing another vehicle from this company. I have nothing good to say about Saturn as a company or its product, that I am now faced to deal with alone.

The brakes on my 2007 Saturn Aura had been making noise at about 20000 miles. I checked to see if tf the brake pads were worn but they had good brake pads and it was only an intermitant noise so I let it go. At about 34000 miles the noise was heard almost evry time I apllied the brakes. The pads are still good but I noticed the rotors had a wear grove wore into them. I took the car to my saturn dealer saturn of rt 33 in the lehigh valley. I was told it was a common problem and it was not covered by warranty. it was explained to me like this the aura is a heavier car and that the rotors arent hard enough to hold up. It was recomended by the dealer that they instal after market rotors that have a harder surface becuase my rotors are worn to much to be turned. I did not get the work done because I wanted to see if there are other people expeiancing this problem and I just couldn't believe that GM wouldn't warrent this enginiering defect.

The timing belt on my 2002 L200 broke with no warning. This car only has 55,000 miles on it. Saturn did have a recall on the 2001 model and there are hundreds of consumers complaint on the web. The local dealer in Michiana, IN said he could not help and to call Saturn direct. I called on August 24th and they did open a file. After waiting 4 days, they say they cannot offer any assistance. There is currently a NHTSA investigation DP08002. Their preliminary evaluation PE08-061 has been opened. I feel that Saturn is aware of this defect and should fix the car.

I have a 2000 saturn L series. in march 2005 took the car to dealer for a oil and antifreeze change. drove the car home 19 miles. never started again. towed back too the dealer and was told timing chain was loose. rockers was broke & bent and cost 2,900 dollars to repaire. I had to put a engine in it,

The electric window motor in my passenger side window stopped working in my 2004 ION Saturn. I had the electric window motor replaced once before in 2008 (approximately 1 year 2 weeks prior).

On Saturday, August 1, 2009 I called the Saturn Dealership in Tempe AZ to schedule an appointment to take my Saturn in to them, explaining that my passenger side window wouldn't close and that I thought the window motor had died. The receptionist was unable to locate a Saturn representative to take my call, she tried two times. I then left a voice mail explaining my problem requesting a call back at their earliest convenience. I did not receive a call back from the Saturn Tempe Dealership.


I called the Saturn Dealership in Tempe on August 5, 2009 and spoke with Service Consultant John Germinaro. I explained the issue to John expressing that I felt that the electric window motor should not have gone stopped working after jus 1 year. John agreed that the electric window motor should last more than 1 year, I then made an appointment for Tuesday, August 11, 2009 to take my Saturn for
"diagnostic" and possible repair
repair".


On August 11, 2009 I took my Ion to the Saturn dealership, they ran a diagnostic (did not charge me). Once the diagnostic was complete John explained to me that normally since I was only two weeks over the warranty they would've replaced the window motor, but due to the amount of mileage on my car since I had the electric window motor replaced he was unable to replace the electric window motor per GM rules. I asked for an explanation on while mileage was a consideration when the replacement part was for an electric window, that if it was an engine part I could understand the mileage issue. John went on to explain that the mileage was a GM rule that due to that as a Saturn Independent dealer he was unable to replace the electric window motor, he gave me the number for Saturn (GM) customer assistance. John was extremely courteous and helpful the entire time.


I called Saturn Customer Assistance as soon as I arrived home from the dealership. I spoke with Elizabeth Rozinski giving her all the requested information, she opened service ticket on my behalf. I explained to Elizabeth that I had the electric window motor replaced a little over a year ago and that I didnt understand how

the electric window motor could have stopped working in just over a year, that all three of my other windows seemed to be fine, I also explained to Elizabeth that I didnt understand how mileage came into play since this is a window motor? Elizabeth was very courteous explaining that she would need to contact the Saturn of Tempe dealership to obtain information from their records and would return my call.

On Thursday, August 13, 2009, Elizabeth contacted me, she stated that she had spoken with the Saturn of Tempe dealership, that per the diagnostics the dealer had performed that the electric window motor I had purchased the year before was defective, that it had not stopped working due to over use or anything that I had done, that there was nothing that I could have done to prevent the motor from stopping working.


Due to the amount of mileage accrued on the vehicle though, she needed to escalate the service ticket to a higher level management for consideration of replacement, than an Annelle Jochaman would respond back to me. On Tuesday, August 17, 2009 I spoke with Annelle Jochaman regarding my open service ticket 71-749031650, for the electric motor in my passenger side window, Annelle stated that due to the mileage GM was unable to replace the electric window motor though would give me a 15% discount toward the repair.


I explained to Annelle that since the dealership stated per their diagnostic that the electric window motor I had purchased the year before was defective, I felt that GM should replace the electric window motor. I had paid over $500 the year prior to replace the electric window motor, how could GM use a warranty to justify not replacing a defective part that they sold the Tempe Saturn Dealership who in turn sold the part to me and I paid full price for it. She again stipulated that due to the mileage of the vehicle there was nothing more that she could do, I then asked Annelle to send me to a supervisor. Annelle proceeded to put me on hold, I held for approximately 15 minutes, I then disconnected and tried to call Annelle back, Annelle at that point refused to take my call.

On August 18, 2009 I again called the Saturn Customer Assistant number and requested a supervisor for Annelle J, I was put on hold three times before giving up.

Today, August 24, 2009, a Brian A, District Manager from GM finally returned my requested call from a supervisor. Brian told me that he was the final decision maker on my Service Ticket

Brian told me:

(1) that yes the Saturn Dealership had told Elizabeth R (Saturn Customer Assistance) on August 13, 2009, that per the diagnostics run that the replacement electric window motor installed in my Saturn in 2008 was defective. That he (Brian) had spoken with the Saturn of Tempe Dealership and that the Service Consultant was retracting the statement he made to Elizabeth. I do not understand how the Saturn Dealership the retract the statement of the computer diagnostic which was that the part was defective?


(2) Brian stated that due to the extreme temperature of the state that I reside in that the electric window motors installed in Saturn vehicles regularly stop functioning. If that is the case how can GM justify selling any vehicles with electric windows, since no matter where you live there are going to be extreme temperatures be they hot or cold?


find the statement about the extreme temperature of where I reside incredulous, since none of the other three electric window motors in my Saturn have stopped working, I have been living in AZ for 3 years, in addition to I lived in NJ at the time I purchased my Saturn where the temperatures fluctuate from 100+ in the summer to -25 in the winter, so GM would have been able to use the same argument if this happened while I resided in NJ?

I asked Brian for the name of his supervisor since I want to continue the escalation of this issue with GM management, Brian informed me that he is the final say in this matter that my only alternative is to send a letter directly to GM in Detroit.

My feeling is that this would be an exercise in futility since if GM can pressure their independent dealers to retract original diagnostic findings on vehicles, then any letters that I send will be ignored.

I am going to try to late a phone number for the Saturn Customer Assistance Center in Detroit, I wanted to post my experience for any other Saturn/GM vehicle owners who may be having the same issues.

I am writing to express my deep disappointment and with Saturn. I have been a loyal Saturn customer since 1997. I owned a SL2 for 13 years. ON July 3rd despite the current transition I remained loyal and bought a 2009 Aura. On August 15th my Aura broke down on my way to my summer vacation. The car lost speed on the New Jersey Turnpike and I was almost in an accident with my whole two children in the car. We managed to get the car to the dealer where we bought the car Harlem of Saturn.

Which it turned out was not a Saturn dealership anymore. We were left on a Saturday in Harlem already $300 lose because we had not made it to our vacation. Saturn Customer Service absolutely not helpful and refused to do anything more than call roadside assistance and have the car towed to Paramus NJ. We live in NYC and this was not a convenient location for us. Because it was Saturday customer service said there was nothing more they could do no one could look at our car until Monday and we should rent a car ourselves and put the money out ourselves.

We ere dealing that day with a woman named Princess. Clearly as we have paid out for our vacation, our funds for renting cars was limited. We cancelled our whole vacation. On Monday morning service was unable to quickly identify the issue and it took until late in the day for them to decide what was wrong with the car. This alone is outrageous for a brand new car. They requested a part from GM to be sent by Fedex. The part arrived Tuesday it was not the correct part and they were still unable to repair the car!!! They still have not sent the dealership the car.

Meanwhile, we were treated horribly by Saturn Customer Service being tossed from person to person no one able to assist us with either a replacement car, a rental car or to expedite the repair of our brand new car! As of today Today August 24th Saturn of Paramus has not been able to repair the car. We have lost almost $1000 dollars. Customer service has been unable to supply us with a replacement car of any kind or any financial retribution

I wish to inform anyone to stay away from buying a Saturn or using their dealerships. I recently broke down (9 hrs in the desert without air conditioning) due to previous repairs that I believe were not done correctly the first time my vehicle was in for repair with the dealer. I feel I have a good case and they are not doing anything for me.

I retrieved the car from the dealer and had the car repaired, with extra repairs to boot, with another mechanic for 1/3 of the price. They returned the car dirty and it took over 2 hours to get it because their attempts to sell me a new one were declined. I spent 9 hrs in the desert with my sick 88 yr old mother and had to stay 3 extra days in Nevada. I was charged $117 for diagnostics which had already been done by a qualified Goodyear mechanic at no charge.

Over a period of about months, we took our 2001 Saturn LW-300(90,000 miles to Saturn of Cary several times (~3) to repair coolant leak of 1-2 liters per week. Each time, dealer failed to find source of problem, but still charged us for service call. Two weeks ago, the V6 engine stopped working, and car was towed to Dealer, who informed that time belt had snapped, and that replacing belt should fix engine. After replacing belt, the engine ran very poorly, indicating bent valves which would cost over $4000 to fix.

When I asked why belt had failed, received deceptive answers until he let it slip that the water pump had been leaking coolant onto belt for an extended period of time, causing belt to weaken and break. By this time I had discussed problem with other mechanics, who all told me that on an interfering engine like this one, there was very little chance that the belt could break without the valves being bent, and replacing the belt was waste money(>$500).

When I asked the service manager why he suggested replacing belt, he said that it would repair engine in more than 75% of the time, a statement that was refuted by his mechanic who said he never saw a case of the belt breaking without bending the valves. THE CAR LASTED 90,000 MILES, and only offer was minor credit against price of new Saturn. I WILL NEVER BUY ANOTHER Saturn/GM car, and would advise others to avoid them.

When I bought this car in 2002, I had a 92 Honda Accord, which is still running fine as the Saturn has cost me almost $100/month just for Maintenance. I bought the Saturn to support our economy, and made a big mistake. I did not get the feeling that they care about the customer.

Timing chain in 2001 Lseries car broke and bent 2 intake valves. The vehicle has less than 62,000 miles. Other 2001 Saturn L series cars are under recall but not mine. I had to get a differnt car because at the time I could not afford to fix the car.

July 19th, driving turning onto Miracle Strip pkwy from Perry ave, my Saturn 2002 L200 lost power right in the middle of the street during heavy traffic almost causing a rear end collision with my vehicle, luckly the car behind has enough distance between us, they had enough time to brake to prevent colliding into my rear end. The cause...timing chain in the engine broke. There are several complaints filed with the NHTSA for the same cause, There has been a recall for this issue with 2002 L200, but not on every Saturn from that year and model.

Something is wrong with this picture. The timing chain is not something that should break unless there is a manufacturer defect, but my vin was excluded from that recall. Every complaint on this issue the first 5 characters of the vin was 1G8JU same as mine. Luckily there were no injuries or fatalities in the complaints, does it take a fatality for Saturn to be forced to do a full recall?? It seems Saturn consumers are getting a bad deal with this issue.

Please help us, please help me, there was another recall on this vehivle concerning the fuel pump again my vin was excluded and it cost me $800 to get that fixed and now they're wanting over $1,000 to fix this timing chain issue. When will Saturn be forced to face up to their responsibilities. Thank you for your attention to this matter...

I purchased a 2006 Saturn Ion that now has power steering problems that I am told can only be resolved by replacing the entire steering column which will cost approximately $900. My concern is that a part that is that costly to repair should not have gone bad in three years unless the part was defected. This is a safety hazard. There should be a law protecting consumers concerning certain mechanical problems besides having to purchase an extended warranty which, by the way, are not worth a hill of beans when you get ready to use them. I cannot not afford to have the repair done so I guess I just have to take a risk drive it or park it.

Timing chain went out on my 2000 LS1 with only 73000 miles - destroyed engine. It cost $2000+.

I have hated this car since the first time it yelled at me for unlocking it with its own key (instead of pressing a button on the key fob). Fortunately. it is not mine. It belongs to my father. He has been in a nursing home for a couple of months with a broken hip and I decided to take the Ion out for "exercise". It wouldn't start. It displayed all the symptoms of a dead battery - wouldn't turn over, no lights, no horn. The gearshift won't move (whether or not I put my foot on the brake). The buttons on the key fob don't seem to work, in particular the one that opens the power lock of the trunk, where I believe the battery is located (it's certainly not under the hood).

In common with many of the complaints here, the Ion won't let go of the key. The key turns back and forth from stop to accessory to start, etc., but will not come out of the ignition. Pity. If it did, I could use it to open the trunk where, as I've mentioned, I believe the battery is located. There doesn't seem to be a trunk release inside the car itself to go with the hood release that is. I have the impression that all these difficulties could be solved by recharging the battery, as the basic design apparently involves making everything possible rely on it. (For instance, I see a solenoid has been mentioned in connection with the key-in-the-ignition problems. Without power, the solenoid won't work.) However, making the centerpiece of one's design inaccessible in the event of a problem with it is not a sound engineering decision, in my humble opinion. Please note I'm not complaining about Saturns in general. I myself have an SW2, currently with 245K miles on it, that has been the most trouble-free vehicle I've ever owned. Pity, Saturn refuses to make them anymore.

I bought the '04 Ion from a dealer with 32k on it three years ago. I thought that was a good deal. But since I have bought it, I have been always having some problems with it. Generally speaking, it is a piece of junk. First problem I had was that the car's engine RPM was too high. Solution: clean the throttle body every six months on average. Secondly, wipers' motor arm under the hood got broken. Next thing, its back up light switch needed to be replaced. Next, passenger door seal comes off the door like if nobody applied any glue in there and now the key in the ignition switch does not want to turn. It takes me sometimes 20 attempts for the key to turn. Thank God, I do not have any trouble with turning it off. I will never buy Saturn again.

My mother passed away recently. I was her only child, so it was up to me to wind up her affairs. One thing I have to do is to dispose of her 2004 Saturn Ion. She died in the hospital and no one seemed to know what happened to her car keys. I thought, no problem, I'll go to the dealer with the VIN and get a new key. No way, they told me. They flatly refused to make a new key unless the car's owner was "physically standing in front" of them. What was I supposed to do, bring in her ashes?

I called the Saturn customer service number and they backed up the dealer. It didn't matter to them that I had the death certificate in hand and that my mother died without a will. So, in addition to the trauma I was already going through, I was getting jerked around by these pinheads. They should be ashamed.


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