I had a Safelite technician come to repair my rock chip on my windshield, and in the process, he cracked the chip to about 6 inches. Now, in order to fix it, I have to replace the whole thing for $200.00. They wouldn't waive that, even though it wasn't my fault. I was not aware that the windshield could crack in the process because they didn't explain anything in that nature to me nor did I sign any waiver.
I called to speak with the manager and all he said was that the glass breaking was possible and that the technician should have told me but didn't. But even still, he wouldn't wave the $200.00. I called them about 3 different times with different managers, and all of them gave me different prices. I feel that's just shady business, period - when they say they can't give me anymore discount and when the next person's willing to go down another $25 or so. They say 1 out of 10 glasses will crack, so they should have explained it to me and made me sign a waiver that if it did crack, it won't be their fault or something like that.
