Russ Darrow Group

I applied for loan with Roadloans back in February 2012. I was approved with $1500 down. I went to Russ Darrow on the north side of Milwaukee with confirmed loan papers, and once there, salesman said I would have to apply with a different loan place as Roadloans does not pay them enough. This was after picking out a car and being told on the phone that all we had to do was come in and sign papers. The salesman had my credit pulled 3 times without my permission for a different loan. I left there unsatisfied and called Roadloans. I was told to go to the Waukesha store.

I went there and brought necessary paperwork and picked out a vehicle, and I was told to come back in the morning to get the car. I came back the next day and was told the car was sold. They put other lenders in front of RoadLoans. I called RoadLoans again and was told to go to a store on Mayfair Rd. and that they deal with RoadLoans all the time. I went there and was told Roadloans application was expired and would have to wait again 90 days to reapply but that they had a better place for me to apply to.

I applied there and was told $1500 was what I needed to put down. Then it magically changed to $1800, and I got a lecture about how lucky I was to even be considered for anything since I have bad credit. I was treated like a low-class citizen. I had to sit in the showroom for hours. Next, I asked to look at vehicles and was told one car would fit into the program only. I asked if we could get a car from another one of their dealerships, and they said they would not do that. I had only one car to choose from. Again, I was berated about my credit score and how I had no options. Once I finally agreed to the car, the salesman told me I had to wait to get the car for 2 more days, for they had an amp to fix.

I called the day I was to pick up car and was told I better have insurance to drive the car off the lot. This was at 6pm. It was another day wasted, so I had to arrange for an insurance quote or the dealer could get me an insurance at a higher rate. All this time, I was jacked around. I had to arrange to get rides there as I have no vehicle. They did not care how they inconvenienced me. I asked if they'd put gas in the car when I picked it up, and they said no. They were very unaccommodating and rude, and details were constantly changing.

I have never been treated so badly in my life. This was the worst experience I have ever had. The business manager and salesperson were unbelievable! I then arranged to get the car and was told I had to wait till my salesman came back, even though we already made arrangements for what time I was to get car. The salesman had a migraine and went home. I could not get a ride later. I then told the staff to just forget the whole thing for the night.

The next day, my salesman Ron called and said he cancelled the deal and I would have to reapply for the loan and pay another loan origination fee. Fancy that! That time, I said forget it. They did enough to me! I had to ask for the money back I gave as a deposit and still have not received that. This place is the worst, and I will never ever do business with them again ever.

I purchased a 2004 Nissan Murano in 2007 at Russ Darrow. I also purchased the extended warranty which is still valid. In December 2010, I went to get into my already unlocked driver door & the entire door handle broke off. I took my car into Nissan yesterday to be looked at. Apparently, the whole mechanism and handle need to be replaced for $340 plus tax and it is not covered under the extended warranty that I purchased because they claim a handle is cosmetic. I find that a door handle is a necessity since you cannot get in your car without it plus the handle broke from within the door. Have you ever heard of anyone's outside door handle breaking? These are supposed to be tested for durability. And in all the cars I have owned which were much older than my Murano, I have never heard of this. This is a result of a defect in Nissan parts.

I purchased a truck from Russ Darrow East Side Madison on 8-13-2010 and have had the vehicle for about 2 full weeks. After about 10 days noticed that the head liner was coming down so brought it back to the dealer to see what they could do about it. I was told that would have it repaired but come to find out to the dismay of the dealer as well myself, the buyer, the moon roof on this truck was installed after market with means that Russ Darrow is not willing to fix it. I am hoping to verify for sure that I have 30 days to return the vehicle if not satisfied with the sale or the vehicle. At this moment I would like to return the vehicle for my money to be returned and purchase a different vehicle at another location. This vehicle was not cheap. I am paying $36,371.00 for this truck but do not want something that is going to cost me more money to fix something that should never have a problem in the first place.

I purchased a 2004 SRX from Russ Darrow. After 1-2 days, the engine light came on and I took it to the dealer to be checked out. The engine light was on and the vehicle was stalling. There were noises coming from the truck in the front and the rear. The dealership I purchased the car from did not find anything wrong with it. I decided to take it to another dealer, Metropolitan Motors Inc., and they said it was front bearings that are bad and the rear air shocks have holes in them.

Now, the engine light is on again and the catalytic converters are bad. There is some electrical problems going on in the inside of the vehicle. Sometimes, the interior lights won't go off no matter what you do. I had that looked at and the wiring in the hatch needs to be replaced for $500.00 to fix. The dealer I purchased it from will not fix none of this. I was told the vehicle was sold as is. I am stuck with this vehicle that needs over $7,000.00 in repairs in less than 90 days.