Roadshow BMW

I purchased a pre-owned 2004 Z4 from another dealer. I took it to Roadshow for an oil change and was offered a warranty that would cover my brakes. I took my z4 on 3/5/2010 well within my warranty agreement. But I was told the rotors that were causing the trouble were not covered by my warranty, because they were not BMW parts. I have never had my z4 serviced by anyone, not even an oil change, except Roadshow BMW. If the rotors were not BMW, I was not aware. The auto was pre-owned.

It is my contention that if the warranty would cover only BMW parts, the salesperson should have told me that initially before I purchased the warranty. I was told by the manager that that was physically impossible for the salesperson to tell everyone which parts were covered. It is my contention that all the salesperson would have to say is "All parts on your auto must be BMW parts before we cover them under this warranty." Then, that will allow the consumer to have those parts covered by warranty checked before buying the plan.

I feel Roadshow BMW displays a lack of ethics and completely unfair in my situation. Please help me anyway you can. Moreover, I was told the warranty covered everything, except front-end alignments, wheel balancing, and normal wear and tear like tires. I took my car in for a leak in my oil pan, thinking it would be covered by my warranty. But I found out that it was not, and I paid in excess of $800.00 to repair the oil pan. This kind of deception is devastating to me. If they do not repair my brakes, I will have an additional out of pocket expense of over $1000.00. I will have to pay whatever they charge me to get my car. I would like to know if one of your lawyers would help me to get my money refunded if they deem my complaint to be legitimate.

Compared to other complaints, mine seems minor, very minor. But I learned a lesson about trust and a dealers intergrity before I got burned too much. As of yesterday, we owned a 2004 mini that had been a good car, we put about 43,000 miles on it. After an encounter with a gravel truck, we ended up with a crack in our windshield.

Since the mini dealer is about 45 minutes from our home, through Memphis traffic, I took it to a glass company about five minutes from my home, that we have had good service from in the past. We stayed while the windshield was replaced,talking with the man while the work was being done, inspected it afterwards, and followed their instructions to leave the tape on for about 3 days. Days later, when we did drive the car again, we turned off our street onto the main highway and the black clear plastic cover (strip) that runs alone the outside of the windshield, ripped off. We found the inner rubbery piece and most of the outside plastic piece on the road.

I called the BMW dealer and the parts guy said they do stock them, because they do sometimes fly off. With tax it would be about $62, so I drove through the Memphis traffic and bought it. When I took it to the glass company, they showed me how the new replacement strip was manufactured differently from the original that came on the car, and it was much better, sturdier and would secure to the windshield much better. Long story short (too late) when I called the parts guy back, he turned me over to the service department. Bryan informed me that probably the guy broke it when he took it off, our guys do the same thing because it's easy to break those. I told him we knew it was not broken by the glass company, because we were there, and had inspected it prior to leaving, and after we took off the tape.

He said to bring the car out there and he would look at it. Well again, I drove back out to the dealer, and was so insulted that it made me sell the car the very next day. He said it didn't matter that we saw the guy fix it and inspected it, it didn't matter that the manufacturer had improved the new replacement pieces, I didn't matter that only one cover blew off, it didn't matter that his own certified mechanics break them when they try to remove them when repairing a windshield, none of it mattered, because I had jeopardized the warranty by letting someone else replace the windshield. If they had broken it, they would replace it. So I asked him if it had not been in warranty, and I called and got a quote, would the quote include replacing both of the covers, assuming his certified mechanics would break them while removing them. No he did not answer.

So the lesson I learned was, I can not trust this dealer, and unfortunately he was the only Mini dealer in the city. I told him that it was not the money I paid for the cover, it was not that obviously the manufacturer had improved the replacement cover due to continued complaints about these covers blowing off, what mattered was that his attitude and insulting way of treating me over something so minor, told me I do not want to deal with him or his service department ever again. What was really so bad, was my husband had already talked to someone about trading this Mini in, on a convertible one.

So yesterday, I traded it in for a new Toyota, that we absolutely love. I'm thankful that I didn't have to deal with paying this company for some real work, but when a car manufacturer sees that something wasn't right on the cars they made, shouldn't the replacement parts be free, even if they don't announce the dreaded words 'RECALL'.

I have a 2005 Mini Cooper convertible. It was my dream car, but that dream has become a nightmare for me and my family. I have teenagers and I drive a lot. at 54,000 the car threw a rod and I had to replace the entire engine.

The dealership called it a known issue and said that it would not be covered and furthermore the new engine I purchased for $9,100 would not be covered for the known issue if it happened again. Since I had the new engine put in the Power Steering pump has gone out and the clutch is revving out of first gear.

Because of the cost of the vehicle, we can't afford to sell it and seem to be left sinking more and more money into the car as we go along and I have only had it for two years.