Rick Case Honda

Confiscated Son's Dirt Bike - My son races motocross and has a Honda CRF150R that needed some carb work. We took the bike to Rick Case Powerhouse in Davie, FL. My son's bike was modified for racing and a lot of aftermarket parts were added to the bike, about $3,000 worth. I explained to ** all the specs and that the original frame was powder coated, therefore the VIN # was covered. I told him I have title to prove proof of ownership and he said everything would be okay and they could do the work. Well, after three weeks of asking why it is taking so long for this minor repair, I was called by the Davie Police Department saying they confiscated the bike because the VIN # was not visible after taking a $600 for the service. They never did any of the work nor offered to give me my money back.

I bought a 2011 Honda CRV from Rick Case Honda in Weston, Florida in April 2011. The tag did not arrive in the mail as promised. I went to inquire with their tag clerk, Linda whom insisted it had been mailed. So, presuming it was lost in the mail, we ordered a new one. After that, sometime later, a tag arrives in my mailbox. I put it on the car and never looked back. Then in November 2011 when my wife was rear-ended, the police officer told her the tag on the car had been replaced. Although the tag on the car at the time of accident was originally assigned to this car, it was no longer a valid plate as it had been replaced. Mind you, I never received the second tag in the mail or a phone call if it was ever at the dealership. At one point after the November 2011 accident, I was able to confirm with Linda that the tag on the car was the very first tag issued for the car.

That's when it became apparent to me that somebody must have been doing a CYA routine (apparently) by mailing out the old tag after-the-fact, in order not to be caught with the tag still at the dealership, after insisting to me earlier that it was indeed mailed out. Nobody ever admitted to doing this. I don't know if it was Linda but she unfortunately comes across as somewhat defensive and more interested in defending the mistakes on their end rather than taking responsibility and doing whatever necessary on their end to make the situation right. So I had to order another (3rd) tag through another finance manager, who gave me another temporary tag now that the November 2011 accident allowed us to discover Rick Case Honda's second mistake of never sending or calling to advise that the 2nd replacement tag was in. Rather, they allowed us to drive round on an invalid tag until my wife got hit by somebody. Not that I was expecting that call because I thought the tag that came in the mail earlier in the year was the replacement tag.

So after giving it a few weeks, I go back in there to pick up the 3rd replacement tag. It is not there, despite their records showing it is there waiting for me at the pickup desk. To date, they have been unable to explain why their records show a tag is awaiting pickup but does not physically exist at the location. They also have my cell phone number. Now, Linda says I will now have to pay $48 due to how long it's been since I bought the car. I was outraged because none of this is my fault. Then I asked her to run this by a manager, as I could not believe they were going to stick me with this charge. A couple days later, she did call me back to tell me the manager (not the general manager, it was a lower level manager) is also saying that I would have to pay the $48 due to the length of time that had passed. I again tried to appeal to Linda that I had no idea we were driving around for almost all of 2011 with the wrong tag until my wife was involved in an accident but they are more concerned about not putting out the $48 fee required by the State due to the length of time elapsed.

So steaming at the situation, I contacted corporate and opened up a case number. The corporate rep speaks with the dealership, and it sounds like the dealership's explanation still never explains why I never got the second tag, or where the third tag is despite the dealerships record that it is there and available for pickup. But regardless, the corporate rep tells me that I will still have to pay the $48. The corporate rep however says he could reimburse me if I faxed him the receipt and my credit card statement showing proof of payment. I questioned why the receipt alone would not be enough. He tells me he needs proof of payment as he put it. I thought that's what receipts were for. I then asked for a confirming email or letter to confirm I would be reimbursed. He refused to provide either. I came away with a feeling even from the corporate rep that they are not too much more concerned about customer treatment or inconveniencing us any more than the dealership.

It is a shame that a big business like Rick Case Honda or corporate Honda treats its customers in this manner now that they have gotten their money from the purchase. This is not how it is supposed to be. They should own up to their mistakes and pay the $48 fee that is as a result of their own mishandling and shortcomings.

Just like just about any other dealer, you are only going to get lies to sell you a car. My wife purchased a car and we refinanced after finding a better rate. They told us they had the best rate. We cancelled gap insurance, $750. After we refinanced with our credit union, it was only $100. It has been 3 months since we cancelled the gap insurance and no money. We visited the dealer and spoke with the finance manager. He told us that he would have someone look into it and call us. No one has called. I called and left message several times. No one has called back. If this is not resolved soon, then I will be placing a complaint with the Florida DMV and maybe the State Attorney General's office.

I needed to replace a defective battery which states on it has a 100-month warranty. Yet, Rick Case Honda told me I had to purchase a new battery. This battery was just replaced in December of 2009.

In February 2010, I purchased a 2007 Acura TSX from Rick Case Honda. Since it was a pre-owned car I purchased the extended warranty. This past May the Acura warranty ran out, and I had to relay on the Coastguard warranty that I had purchased from Rick Case to fix an electrical issue. I called and spoke to a "service advisor," described the electrical problem and they made an appointment for me on a Saturday at 10 am. I drive 32 miles and bring the car in, only be told that they will not work on the car because they will not be able to get warranty authorization from Coastguard after 12 pm on Saturdays. Please come back on Monday.

I bring the car back on Monday and the first they say is that, "Oh! This is an Acura, our guys don't know how to work on these cars." So they keep the car till Tuesday evening to chase down the electrical short. Tuesday evening I get the car back everything looks ok other than they having left the inside dirtier than when I brought it in and with a bunch of blown fuses left in my center cup holder, and the fuse pulling tool was taken out from under the hood and left in the dashport. I drive off home, and the next day I notice that I get no signal on any radio stations. They had forgotten to reconnect the antenna to the radio, so I had to make another trip out to them.

I take the car back for a 3rd time. Now I have driven a 120-mile round trip more than I should have. They offer a free oil service but since I live 30-plus miles away I say that is ok, but it would be nice if you guys would top off my gas tank since you had me drive 120 mile due to your lack on attention to detail. The service manager replies to me that he is out of gas. They own a gas station right next to the service center and people are using it right in front of us, and were talking about $20 worth of gas to top it off. OK, so I say nothing and let it pass.

Next before I leave I check everything in car just in case something else was missed. Now I notice the cup holder door in the center console is broken. It was not like this when I drove it in. First I gave the car to them with the door closed, when they gave it back to me the door was open. I showed it to the service manager Jim. He agreed the door was broken, takes the car back in the shop, 20 minutes later he comes back and says his mechanic never touched the door, so I guess the door just happened to open itself. To top things off when they brought my car back the guy behind the wheel drove like he was in a car race speeding around a corner, cut in front of a moving car, and almost caused an accident. Consequences for taking my car to Rick Case Honda for service: one Saturday morning completely wasted, 120-plus miles driven due to their lack of detail, and one broken cup holder door.