Norm Reeves Honda

Sal **, Honda Finance Mgr, sold me a 3 year Paintless Dent Repair Service in 2009, which I paid $495.00 to cover the car for 3 years. On 10/10/2010, I took the car to Honda to repair 3 dents on rear right door panel, as evidenced by Honda invoice. Honda hires a 3rd party repair person to fix all of their vehicles, his name: Russell **, **. The work done is covered by IAS Warranty Inc, Ca VSC.

Russell ** admitted that he worked on parts of my car not authorized or requested by myself or Honda. He thought he was doing me a favor. The results are fine scratches on my right rear door, and left rear door of my otherwise brand new vehicle paint. I only authorized Honda to have the right rear door dents removed, again as evidenced by invoice. I did not authorize any other work to be done with reference to the exterior of the car. Honda rep simply shrugged his shoulders when I asked who is responsible for the damage done to my new car paint. To fix this problem it will cost me $185 for a licensed detailer to fix the scratches in the paint, for both panels. I just want to recoup my losses of $185 and hold someone at Honda responsible so this doesn't happen to anyone else.

On March 4, 2011, I went to the dealer originally to get my 2005 Honda serviced for maintenance. The work was going to cost me a lot of money so I looked at a few cars and saw this 2011 Honda I liked. I put down $600 cash down payment, signed the contract, etc. A week and a half later, they send me these "government-required" letters stating they were unable to find a lender & they're still working on it. A week later 3.26.2011, I get a letter saying they're going to repossess the 2011 Honda. On 3.28.2011, I met with my Finance Manager at the Honda Dealer. He told me the loan company only approved me for a $23,000 loan instead of $27,000 on the contract.

Meanwhile, I received a phone call from Honda Financial regarding my 2005 Honda Accord, stating the account ( ** ) was past due, and the Dealer haven't sent them the payout check from the dealer. They also want me to send a payment + late fees for the 2005 Honda or my account would be closed and I have no car at all. My credit would be ruined. I don't want to pay no more money. I feel like I've been screwed over by both the sales department and the finance department. Why approve me for this 2011 car ( $27,000 ) knowing that I was only approved for a loan of $23000 ? Had I known my approval amount beforehand, I would've gotten an older but newer model ( 2008 model ) within the approval amount.

On Feb 10,2009 I brought in my 2005 Honda Pilot for service. There was a leak on the right front axle seal, so they had to replace the seal. Then I went home and as I always do I had to at least see what had been done and make sure that everything is all right. I found out that there's must be really something missing because I notice that are two threaded holes by the axle support that looks clean in the thread and I can see washer marks on the outside surface.

So what I did was today Feb 16, 2009 I brought the vehicle back to them and let them check if I was right on my suspicion. Sadly, I was right, there was something missing, they had to disassemble right side axle area, then removed exhaust and half shaft. Installed missing heat shield and bolts.

It didn't cause any damage except I had to drive back for 10 miles or something and wait for 3 hours. It may not sound so critical or life threatening, but what if it happened to be critical? I would have lost control of my vehicle because they forgot something. What if I happened to be an old lady who would just believe that they did everything and everything is alright. How cam most consumer know if they did their job properly? And just so you know that part is big enough to miss and notice that it's missing. That just sound so negligent on their part. I hope the consumer bureau can do something to make sure that something like this or even worse won't happen to other customers of this dealership.

The experience was outstanding! I just wanted to say a good thing about my experience. Norm Reeves Honda was AWESOME to me!!!!

They saved me over $2000 from the other quotes that I got!!!

Norm Reeves Honda in Cerritos is aweful. I leased a car from them thinking it would save me money and allow me to get a new car again in a few years. Well long story short... there pricing is high... i needed a car now... and i think they felt it. Customer service is bad.. i dont want to talk about it anymore.

I bought a 2001 Mercedes-Benz for$8994.,paid cash on the 19th of Nov.08,on the 26th it rained somehow water got inside and shorted out some electrical systems.I took it to thier service center they tried to find the leak but couldnt get into the trunk to check because electric was out and Norm Reeve never gave me the metal key ,I was given a remote only .

when I called used car mgr.Fabrian he said that he wasnt gonna let my problem cost him any money,he said I didnt by an extended warenty(later in conversation he said waranty only covered drivetrain) then he recomended someone across the street that can sevice my car at my own expence and washed his hands of me.I feel I got shabby treatment at best,left out in the cold without a key to my own car to fend against repair shop that want to charge upwards of $2000.for electrical repairs befor even finding the leak that probably caused the problem in the fist place

as of Dec.9th 08 the car is still in the shop estimated cost $2000. Ray's auto repair on Artesia Blvd. across the street from Norm Reeve's Honda used car service center

BAIT AND SWITCH TACTICS.

Getting a price from them in writing does not mean its a done deal. After they bait you with a imo not even the best deal they could do they will try to switch it up on you when you get there. The absolute worst kind of salesmanship. Save yourself the energy, time and money and go anywhere but Norm Reeves Honda in Cerritos. Esp you will want to avoid Jun and internet manager Christina. They are the classic example of why people abhor car dealerships and car salespeople.

I will give it up to the Customer Service dept though they are very helpful too bad they cant sell the cars and you have to deal with the scum of the earth that work at this dealership. I have price in writing they they did not want to honor when it came down to pen to paper on the deal. Thank god it worked this way I cant imagine how it would be after buying a car there with the service and maint if their sales staff is any example of whats to expect. Stay far away from this dealership.

In April of 2005 i bought a 2003 Honda accord Ex, Top of the line. I has happy because it was Honda certified and it only had 32K miles. Well a month into having the car, NOT EVEN A 1ST PAYMENT MADE... the car took a dump.

I had to get the car towed into my local Honda dealer (Keys woodland hills). After breaking down the whole car they found that my shafts froze and it busted all my belts (timming, fan, ect). How can a 2yr old car that is CERTIFIED do that? I was so mad that i called Norma Reeves and spoke to the Internet sales manager. He said all he could do is cut me a check for a rental car. Since it was still on the manufactor warranty Honda had to foot the bill..... A bill that totaled over $2500.

Thank god i bought the extended warranty because still to this day i have problems with my car..... I WILL NEVER BUY A CAR FROM THEM AGAIN

I SAW AN AD IN THE INTERNET AND SAID THAT TO PUT 1300 DOWN ON A BRAND NEW CAR EVEN WITH BAD CREDIT AND WE DID BELIEVE IT AND WE GOT THE CAR AND THE FINANCE MANAGER SAID WE CAN BUY THE CAR WITH THE SAME DOWN AND WE SAID OK. AND WE TOOK THE CAR HOME AND ALMOST A MONTH WE HAD THE CAR BUT NEVER HEARD FROM THEM ABOUT THE FINANCE AND WE CALLED HIM AND HE SAID DONT WORRY I WILL FIND SOMEONE ITS 99% GUARANTEED YOUR APPROVED EVEN THOUGH THEY KNEW WE HAD BAD CREDIT AND THEY LIED AND I HAD TO TURN IN MY CAR AFTER HAVING IT FOR A MONTH AND I GOT SO ATTACHED TO IT AND EVEN FOUND A SECOND JOB SO I CAN PAY IT OFF. WHY PROMISE AND NOT FOLLOW THROUGH . I CANT STAND BAD BUSINESS. I HATE THEM FOR IT . NEVER BUY A CAR FROM THERE BECAUSE THEY LIE TO YOU .

NOW I HAVE TO QUIT MY NEW JOB CAUSE I CANT GET TO MY JOB NOW WITHOUT THAT CAR AND THEY CAUSE US PROBLEMS AT MY OTHER WORK TOO SO THEY COULD ACCOMIDATE ME. ITS NOT RIGHT.

I bought a car 3 months ago and after the giving me the car they told me they will be giving me the car manual thats suppose to come with the car after they order it. A week after I realized that the car antenna thats suppose to be with the car came with the different cheap generic antenna. I demanded to get the original OEM antenna and they said they would replace it when the car manual comes in. A month later I receive no calls or what so ever.

So I called them and they said they're in the process of ordering them. A month later still no call and still no parts. 3 months has passed now and James Y, sales person, has not contacted me and has been ignoring my request. So I talked to him and said that its getting to a point that its taking so long and 3 months and 3 weeks later after i bought the car, I call him back and he said that he cannot do anything about it. Saying that he has no control on doing so.

So I called the Parts Department and asked them if they have the antenna in stock and yes they do have it, also, I asked them how long does it take to order a car manual and if this is possible and they said yes it take about 2-3 weeks to receive it upon ordering. Knowing this I called James Y again and told him about this, all he said is I'll call u back I'm helping a customer. This is all in 10 minutes time on a Wednesday 12:00 in the afternoon. Talk about service and dedication to the people who spend thousands of dollars on giving them your business. They bug you and try to sell the car as if you're the best buyer and after the deal was done they have no intent to give your anything and give you a hard time.

We bought our Odyssey brand new in 2001 because we had heard of Honda's rep for quality. At 14,000 miles the brakes began to make noise like they were down to metal. We took the van in to find out it needed new brakes. The service manager told us the Odyssey was heavy and would go through brakes quickly. After reasoning that if we had known of this problem we would not have bought this model, the service manager agreed to change the brakes for free (probably knowing he was getting off easy knowing about the transmission problems to come). We hit 40,000 miles and we noticed a leak of transmission fluid on our driveway. My wife took the van to the dealer three times each time they told her it was an oil leak caused by a loose pan bolt or bad gasket. The leak continued then I took it to Norm Reeves in Cerritos and told the service manager that the fluid leaking was transmission fluid and not engine oil. Finally they aknowledged us. One day later we were told they needed to replace the transmission. We now have 86,000 miles and the leak came back but now with a shutter while driving on the freeway. Norm Reeves Honda said the seal between the transmission and the differential was leaking and it was not the transmission itself. My mechanic told me that the seal goes bad mostly because a bearing has gone out in the trasmission. After letting the service manager know we knew that the dealer again said they would replace the transmission. If we didn't push they would have just changed the seal and hope it would last until after the warranty had passed.We're now looking to replace the Odyssey with a Toyota. I would like to think companies making that much money would have some integrity to not sell a product they know is going to fail and to at least be responsible to repair or fix the defect without further cost to those customers who trusted them.

Norm Reeves Cerritos is a ripped off. Bought used CRV and signed contract that says after 12/9 if payment not received in full, will send financing with American Honda. Finance Mgr. knew I was financing with a credit union. Credit Union check was received by Norma Reeves on Dec. 10th, Monday (since Dec 9th was a Sunday) and didn't honor the check. Send the financing to American Honda anyway. Found out after a letter from Honda advising me that they are reducing the interest rate after review. Lowering the rate is unheard off. They were trying to steal the financing from the credit union by not honoring their check. No courtesy call from Norm Reeves or anything. What a ripped off.

After four Honda cars I bought through the years, this will be the last I will deal with Norm Reeves or for that matter, Honda.

I purchased a 2007 honda accord at norm reeves honda dealer in cerritos. I signed the contract and I thought it was legal and binded. Five days later a get a call from the finance department and I was told that my credit was not as good as they thought. I spent four hours in the finance department and was very opena and clear about my credit rating.

Now that are breaching my contract and are increasing my APR by 6 percent and are demanding that I put a few thounsand down, I have have offered to return the car but thaty have refused. I

I felt I was mislead to beleave that I was able to purchase the car with the contract i signed. Now I fell humiliated and now I may have to give back a car I really liked. I'll have to explain to my family and friends why I lost the car. Norm reeves honda has been a horrible experience.

I knew exactly what I wanted, I was looking for a 2007 Honda Element SC Automatic in Black. I was calling dealers checking to see if they had the car in stock. I called Norm Reeves Honda in Huntington Beach and spoke with a salesman named Julian who informed me he had the car and talked about how big and wonderful the dealership was, I almost hung up because I was tired of hearing him toot his own horn?.

I asked him if he does price matching and he transferred me to a manger named Charlie. Now Norm Reeves advertises on their website that if you buy a car and find it lower within 5 days they will refund the difference or you can give the car back, that sounds like a price match to me. I informed Charlie the exact model of car and price I wanted matched ($20,900). Now Charlie assured me that he had the car in stock and if I could provide documentation from the other dealer he would match that exact price.

So I called up a competitor who I knew was offering great pricing, Honda of Santa Ana. Alex (a very helpful salesman) sent me over the quote via email. It says:

My name is Alex Akhvan I am the Internet Sales Manager assigned to assist you with your automotive purchase. The retail price for the 2007 Honda ELEMENT SC A/T is $24,090.00. Your Honda Santa Ana Internet Special price, including destination charge, is $20,900.00 plus tax and fees.?

So I email it to Charlie and waited for a return call. About 15 minutes later Julian calls and says he has my quote for the car, $21,900. I said no, Charlie said he was doing a price match, so he put me on hold to go find out and then Charlie picks up. He says he cant match the price and $21,900 is the lowest he would go.

I began to get frustrated and reminded him that he said all he needed was proof of the price and I provided him that, so he put me on hold and another man (who Im assuming is Charlies boss) picked up the phone. He reconfirmed that they could not go lower than $21,900 and proceeded to tell me they didnt even have the car in stock!

I asked for clarification and got some runaround story saying they thought they had it but they didnt and it probably got sold, blah, blah, blah. But if a customer asks for a specific year, model, trim, and color wouldnt you confirm you have the vehicle? I guess thats not how Norm Reeves operates.

I felt very deceived and unhappy about the way it turned out. The last question I asked the man I believe to be Charlies boss before hanging up was if I had bought a car from his dealership and had given him the lower quote to match what would he have done? He said he would have taken the vehicle back, that they would not have given me the difference in cash. So be warned of the giant loophole in their low price guarantee, if you find a lower price and want to get the difference the dealer has to approve first, or else they just take the car back, not much of a guarantee.

I found an Accord I liked on the internet sales department at Norm Reeves and contacted them. Once there an appraiser was sent to look over my 2002 Explorer that has 53,000 miles on it. Pretty much a showroom condition SUV in my opinion. Before going there HB Nissan offered 10,500.00 as a trade and I did not think that iit was enough. Blue book was 14,900.00 as a trade in. Once we sat down to do all the paperwork at Norm Reeves Honda they announced to us that they would give us 5000.00 trade in value. No real answer though on why they were insulting us. We thanked them for allowing our time to be wasted and the salesman wasted no more of his own time in hooking his next fish instead of giving us any answers. That was a good waste of a few hours. I think I will get a Toyota instead... Thanks Norm Reeves!

I went to Cerritos auto square and ended up at Norm Reeves Honda. We told the salesman Martin, who at first was very helpful, that we had no intentions of putting money down nor did we have a trade in, he went round and round to get our business and we finally decided on a payment and went to financing we signed the paperwork and left. On the ELEVENTH day i received a letter that they hadnt found a bank to accept the contract under the financial terms we had agreed on and the car would have to be returned.

I called back and the lady who had dealt with us was on vacation. I spoke to someone named Sal who basically told me they were still working on finding a bank but legally they had 10 days to find someone so they sent the letter to cover themselves to have more time to find a bank, I told him he had 2 more days because I didnt like the fact that I had the car for almost 2 weeks and now they were pulling this on me and telling me after 2 weeks that it might have to go back, it shouldnt have taken THIRTEEN days to handle this.

I went to the dealership with my dad to buy a car and he would co-sign. They showed us a 1998 GMC Jimmy and said this is a great car one owner and it runs GREAT! They lied, as in 9 months I have owned the car, it has cost me $1,657.83 +++ in repairs. It doesn't run now and has broken down on me so many times. I am a college student and work a full-time job and have spent my savoings bonds from my grandmothers will to repair the car. I called the dealership and told them about my chronic problems with the car, and they said, come in, we step up behind our cars.

When I went back to the dealership with my mother we were treated like liars by the salesman, who said why didn't the repair shop fix it right? I asked them if they had the service records records on the car, namely the 100,000 mile service, as it was implied that was since without that service it would not run great. They did not and still have not provided any documentation. They told me if I wanted to bring the car back I would have to pay out of pocket $2,000 and they would give me a great deal on another car.

Great deal must be their inside joke for taking advantage of the customer. The sick part is they seem to reallly enjoy the power rush they get from tricking a customer and leaving them screwed.

I took my car in for warranty work (a noise in the front of the car that only happens after the car has been driving for about 10 minutes). They just did a brake estimate, charged me $39.00 and did not drive my car for 10 minutes. They couldn't possibly have, it only had one mile put on it when I got it back. They also informed me that they had charged my battery. I don't know why they did that as I had never had any problems with my battery. Well the next day my battery was totally dead. It didn't gradually die as batteries tend to do, it just was dead.

I don't know what they did to my car but I'm not very happy with them. It seems like they just wanted to make money from me (by charging me $491.00 for a brake job, which I declined). They did not check my noise, they couldn't have. I am very upset, I will never go back to this dealer again.

I want to warn other consumers who test drive cars at Norm Reeves Honda in Cerritos. If you are asked for your home phone number when test driving a car DO NOT GIVE IT! I gave the guard my # as the sales person and I were leaving the lot for a test drive since he asked me for it. I assumed it was some sort of requirement for taking a car of the lot. Within a week or so, I was receiving multiple telemarketing calls. It is my belief that they sold my number to a marketing firm without my approval. In the future, they should let you know that you number may be sold for other purposes and give the consumer the option to not share information.

I purchased a 2001 Civic LX new and was sold a bill of goods by the salesman,who promised me a cd player and mats in the price of the car. I then went to the finance associate and was sold a warranty package that was so outrageous I am glad that the car was not ready for delivery as promised. I went in the next day to have a talk with the finance manager about canceling the deal.This is because I went online and got Norm Reeves internet department to give me a cheaper deal on the same car, and I found an extended warranty website that could cut hundreds of dollars off of the price.

He told me that I had signed a contract and would have to stick to it. I told him that if he did not agree to my terms that I would not take delivery of the car. the previous $ amount of the purchase was over $22,000. I got him to give me price that the internet associate emailed me,to give me the extended warranty and the alarm for $300. This brought the car purchase price to about $16,000. What a difference.

Then the first week I heard a air leak noise and took it in for them to reseal the front windsheild,I have then had it in on numerous occasions for the grinding noise in the front end (which they say is normal), I have had it in for other problems and I was even told that it needed a wheel alignment when it did not need one. They said it was a mistake on the part of the technician. The most recent was the doorlock assembly, the moldings, and the rear tail lights holding water. They said that it is normal to have water under the tail light assembly! They messed up my door panel when servicing the locks, and even lost my keys! I had to come back for the work when the parts arrived.

This past weekend I took my car in for its 10000 mile checkup. I complained of rattles or loose wires in the panel that runs down the windshield, and a front end that virbrates at higher speeds. I droped off my car for a over night service at 12:30 PM on Firday later that evening I received a call that they would need my car untill at least noon the next day. I should have been able to pick this up by 7:30 AM. Any how when I did pick up my car all they did was the 10000 mile check. They did not fix the front end issue or the loose wire issue. everytime I take my new car in they either can get it done in time or they do not complete the work requested. This time I noticed that the person who wrote up the ticket failed to even put down the complaints.

I took my 2000 Passport to Norm Reeves HB in early August due to a noise it was making when shifting gears and a pulling feeling. They were unable to duplicate the sound. Approx. one week later my car began to smoke, we returned a second time and still they were unable to duplicate the sound that it was still making, and told me a cap had fallen off the transmission, thus causing it to leak and smoke. I had to leave it over night to wait for the part in the night drop. The following weekend, same noise. This time we took it in and the service manager drove with my boyfriend and my father and finally heard the noise. So, diagnosis, I need a new transmission.

I have been placed on a list of 9 people waiting for transmissions. They could not give me any time frame for this work. Not even a ballpark, could be a week, could be a month, they have to manufacture it, so we really can't tell you. I later contacted them about a loaner car or the possibility of a rental at their expense. Naturally this is not a service that they provide. Service Manager said he would speak to his supervisor, and they did end up providing me with a rental car. When I went to the rental car agency, they offered me a Metro and said I was required to pay for my own insurance. So, on top of a car that I am not currently driving, but paying $440.00 a month for, I am also paying my regular insurance $126.00 monthly, and $12.00 a day for rental insurance. It has been 18 days that I have had a rental car. I sugned off on the insurance for it Friday, because I can no longer afford it.