Complain about a product or service

Quirk Pre-Owned

Braintree, MA

Ginnette of Milton MA (08/26/08)
While I was doing my paper work to purchase the car,I told Fred Means I want my payment to come out every two weeks and he told his manager who was there and he said ok. I was told to give them two weeks and they will take care of it. I call the office on August 25, 2008 and I was told I have to send out the first payment and then call the bank to set that up. The manager refuse to talk to me and Fred Means was not helpful. I would never refer another customer to them. They are not professional and they don't threat their customers with respect. They need ethical classes.

Financially is going to be a problem

Maria of Boston MA (06/13/08)
I needed a new car and saw commercials for Quirk on Tv who said they had used vehicles, so called Quirk and asked them if they had any 2000-2003 vechiles that I would be interested in. They said they did and I went there the next day to look, the second I got out of the car I was sweeped into the office by Alan, who seemed nice, told me he could help me into a good car for cheap. I ended up being pushed into a 2007 that I didnt like which was also WAY overpriced, which I found out when I got home and searched the car.

I called within 12 hours and asked if I could get out of my deal. Quirk refused, I called the bank I took the loan out with and canceled the loan, I canceled my check to Quirk, and did not put insurance on the car or anything and they still refused to cancel my deal. I went up there to talk with them about my options and the manager Chris Collins threated that if I didnt take the car in the next two days that they would reposses the vehicle and DESTROY my credit very nice right? They also said they were going to start charging me storage space. The people at Quirk are rude and ruthless, I would never do business with them again.

Paula of East Boston MA (03/26/08)
I had a hard time getting financing. After looking at several cars I found one I liked. Well they wanted to make sure they made a sale before I left that friday. They told me on friday I was all set. I called before I went to p/u the car on sat.I had to take public trans and it was going to take a while. When I got there they said the manager wouldn't let them finance everything. They kept asking if I could come up with a down payment or the sales tax. I told them no told them forget it I don't want the car.

They told me I owned the car I asked how could I own a car I couldn't get financing for. The following monday one of the salesman called me and said he had good news. He said he got the financing.The car was all set and ready for me to p/u. I told him he had no right to do that because I told him on sat I didn't want the car and he had no right to go forward and register that car after he told me I couldn't get financing. He threatened me if I did not p/u the car it would be put in front of my house with the keys in it. I had to p/u the car when I did the check engine light was on I know from previous cars that this could be a big or a little problem.

I immediately went back in and they said something to the effect oh we just put gas in it and it could be the gas cap. They must have only put $2 in because it was just about empty. I attempted to contact the co who did the financing and finally I talked with them and explained how this whole deal was done and asked if they really wanted to make an investment that I was going to fight them all the way. I explained to the finance people that this was making me very upset and sick and causing some health issues with me.

Apparently one of the finance persons at Quirk and someone at the finance co were long time good friends. I tried to incorporate the finance co to help me. After several days of the salesmen and finance people at Quick calling and calling (WATCH OUT THEY LIKE TO DOUBLE TEAM YOU)

I called an old high school friend, who is now an attorney. After telling him what happen he told me what he would do. Well I took a little of his advice and with some guts of my own--On sat am I returned the car without the license plates handed one of the salesman the keys told him his car was outside. At 8 am monday morning I was at the registry in Boston returning the plates and explained everyting to the department which handles the titles. Everything was taken care of before I left the registry.

D of Roxbury MA (09/06/07)
I was pressured into buying a car six months ago. From day one the breaks were defective but Reggie Wakim said that is a the way Toyota brakes feel because he owns one. Then six months later the car breaks down literally. 100+ miles from home. The fan broke and subsequentially the radiator too.

Quirk didn't care because it's out of warranty nor did they help me cancel warranty which incidentally doesn't cover rust. Quirk sold me a car with a rusted engine. I called the dealership continually to seek resolve and they hang up on me. I have written them via email etc.

This lemon of a car that I bought will cost over 1000.00 in repairs while still paying a loan on this jelopy.

They will not supply me with nor reimburse me for car rentals or anything. They have poor customer service and pretty much left me hanging. Do not deal with quirk!

Michael of S. Weymouth MA (07/17/07)
My wife, Elizabeth, an I reached a good-faith agreement with Quirk Preowned to purchase two vehicles, on February 17, 2007. The purchase agreement was as follows:

2003 Grand Cherokee Jeep Laredo @ $18,000

2003 Chevy Malibu @ $10,000

The Quirk staff was to write a contract reflecting these prices. This did not happen. Instead, the sales prices in the written contract were switched and became the financed amounts. As a result, our down payments - $6000 cash for the Jeep; $6500 trade-in for the Malibu - were in essence, added to the purchase price of these vehicles became: 2003 Grand Cherokee Jeep Laredo @ $23,000 2003 Chevy Malibu @14,000

When we brought the discrepancy to Quirk's attention, they shifted into fast-talk mode. They were not interested in remedying the mistake, which lead us to believe that on Quirk's part, no mistake was made, but rather a purposeful intent to deceive us. What confirmed this belief is Quirk gave us a partial refund of $1,400, hence, acknowledging the overcharge.

Clearly, we never would have agreed to these prices if we weren't confused by the language in the contract: the book value of the Jeep is $14,000; the Malibu $9,000. When we say the language was confusing, we mean confusing to the average person. All we wanted was a fair deal, which we thought we had with the handshake agreement.

The prices were so exaggerated as compared to their book values that our credit union refused to finance the deal. We feel cheated. Do we have any recource?

Michelle of Mansfield MA (09/25/06)
We purchased a VW Beetle on 9/17/06 and three days later the vehicle began overheating. We brought the car back to the dealership/service. That same day the car's overheating light came on again as well as the check engine light. I called the service department and told them. At that time they told me service was closed until Monday, and to drive the car gently for a few days until I could bring it back in. In the meantime we still had not received the registration and once we did (6 days later) the car failed inspection.

We had to tow the unsafe vehicle to the dealership and in the process had been asking for a return of our $1,000 deposit, which the dealership refused to do. We had documents of cost, safety, diagnostics as required by the Lemon Aid law, and the dealership still refused to refund our deposit. They have the car. We do not have the car. We want a refund.

Dilip of Mansfield MA (12/21/05)
I went to purchase pre-owned Nissan Pathfinder from Quirk Pre-Owned division. I test drived it and I liked it. So, at the beginning of the negotiating process, I asked to get me a blue book value. They added few additional options to bring the book value up which later I found out some of those expensive options were not in the Pathfinder. I trusted his blue book value information and used that to negotiate the price. I got zipped by atleast $2000.00 since I negotiated from blue book vaule price. He had no problem continued lying to it because at the end I asked for those papers, which he said he threw it out (TO destroy the evidence of outright lying).

My Strong suggestion is not to go to Quirk at all but if you do, do your homework first or walk away and do your home work and then go back. Those people are bunch of liers at this time and do not hesitate to zip you.

Consequences is that I paid atleast $2k more for the vehicle.

Ann of Canton MA (03/28/04)
My son will be graduating from college in May. I sent him into Quirk to find a car which I was going to buy for him. Not one salesman would give him a price on any car. I found this very hard to believe so I called the dealership and was told that this is their policy.Why shouldthey wastetheir timeif you can not afford it? The gentleman on the phone was extremely rude and demeaning. I explained that I was intending to pay cash for the car and was told he did not care. They will not give a price of a car. That I should shop somewhere else. My question do the owners of these dealerships know how their salesman treat their customers?

Patty of Brockton MA (10/24/03)
My husband and I went to Quirk after we saw there ad for Jeeps for 9000.00 or less. We went there and Jack told us the best truck was the Blazer and just wanted us too look at it, we took it for a drive but I still wanted to look at the Jeeps, he told us the Blazer was the best deal for the money, he even went so far as to calling his wife and had her tell us how much she loved her blazer ( if she really even had one} So much to our hesitance we agreed, come to find out a 2000 Blazer with over 50,000 miles cost us over 18,000.00!! Which we were supposed to get all the warranties.

We went to get our sticker and it was rejected! After that the brakes went, then the starter, and now it is sitting in our driveway totally dead we think it is the battery and we have not even had the truck for a year yet!! I have called them and they say all the problems are maintenance and is not covered!! After we also spent an extra 1440.00 for extra warranties, they have not paid for any of the problems. I will never go there again and will warn anyone never to buy a car or truck there, they can not be trusted.

We had to spend more than we planned fixing the truck and take time from work to get it fixed.

Mary of Attleboro MA (06/13/03)
I Bought a 1999 Mercury Cougar from them and they sold me a maintenance agreement for 960.00 after telling me that the money was going to be applied to my auto insurance there was no mention of a maintenance agreement at the time. They also told me that I could receive a rental car if I had any problems with my car, I've had to take the car back three times for a knock in the engine and once for the brakes.

When I asked about the rental car they told me I couldn't have it because I was only 18. They also verbally told me that they had to co-sign my loan for me to get the car but when I look at the loan papers there is no co-signor on there. Also, on the maintenance agreement they had me sign it, but they didn't even though there is a spot for them to sign it. The ad I saw that made me go there said I had no payments till August.

I got a bill in the mail dated June 9 stating that I was supposed to have made a payment on May 28. When I asked that dealer about it he said I should have read the Fine Print. The dealership has been very rude and threatening to me everytime I have a problem or question.

I only make approx 200.00 a week and was planning on saving up for my payments. Now there telling me I have to come up with 362.00 for one payment now and another in a week.

Loreen of Natick MA (09/30/02)
my husband and i purchased a 2001 dodge ram 1500 pick up truck with roughly 19,00 miles from quirk preowned the salesman stephen quirk told us the truck still carrried the 3year 36,00 mile factory bumper to bumper warranty . It turns out that because this vehicle was originally from canada no factory warranty exists per chrysler this is what is considered a gray market vehicle transmission problems appeared and out a good faith effort chrysler authorized repairs .

We still should be entitled to an 8 year 80,000 mile warranty for emmission components, but whose to say chrysler won't renig on their good faith warranty. Quirk claimed no knowledge of this gray market stuff.

We were misled as to what we were paying for and did notreceive a low mileage truck with factory warranty as the salesman told us. we have since read numberous articles about the gray market and no longer want the vehicle.

Tanya of Quincy MA (07/23/01)
My boyfriend and I are both in the market for used vehicles and we stopped by Quik Pre-Owned Autos on Monday, July 23, 2001 to take a look at the lot. As we were looking at a vehicle, the inventory manager came up to us and asked if he could help us. We explained that we would not be in the market to buy for a month or so but wanted to get an idea of what was out there.

He very rudely told us, "Then it's pointless for you to even be here. We move 350 used cars a month, and if you're not here to buy, you need to leave. We need the parking space for people who are actually buying cars." There was no one else on the lot that day. Before we could respond to him, he rudely turned his back on us and stormed away as if we were trespassing, rather than looking at cars on a dealer's lot, as people often do. We were treated very rudely and left feeling as if we had done something wrong. I have heard stories before of people being thrown off the lot if they would not commit to buying that very day. It seems as if they use a type of scare tactic to coerce people into buying and consumers are not allowed on the lot if they are only there to look. I wonder if the owner of Quik Autos knows his people treat prospective customers in this way.

Aside from being made to feel like we had done something wrong by simply looking at a vehicle, we almost felt as if we were being strong-armed into buying a car that day. The manager stormed up to us and made it very clear that if we were not there with checkbooks in hand, we were not welcome. We will be sure to spread the word that this dealership is not a place you want to buy a car from.

Mary of Attleboro MA (6/13/03):
I Bought a 1999 Mercury Cougar from them and they sold me a maintenance agreement for $960.00 after telling me that the money was going to be applied to my auto insurance, there was no mention of a maintenance agreement at the time. They also told me that I could receive a rental car if I had any problems with my car, I've had to take the car back three times for a knock in the engine and once for the brakes. When I asked about the rental car they told me I couldn't have it because I was only 18. They also verbally told me that they had to co-sign my loan for me to get the car but when I look at the loan papers there is no co-signor on there.

Also, on the maintenance agreement they had me sign it, but they didn't even though there is a spot for them to sign it. The ad I saw that made me go there said I had no payments till August. I got a bill in the mail dated June 9 stating that I was supposed to have made a payment on May 28. When I asked that dealer about it he said I should have read the fine print. The dealership has been very rude and threatening to me everytime I have a problem or question.

I only make approx $200 a week and was planning on saving up for my payments. Now there telling me I have to come up with $362 for one payment now and another in a week.

Donna of Haverhill MA (10/1/02):
My stepdaughter tried to purchase a used car and was told she needed a cosigner. she called me at work and I agreed to cosign for her. The car salesman Jim Donnelly came to my place of employment for me to sign papers and told me she should have no problem getting her loan. I asked him for copies of everything I had just signed and he said as soon as the loan went through, he would give my daughter copies for each of us.

Well, she got the loan and was able to leave that day with the vehicle, but in her excitement forgot to get the paperwork. We have yet to see a copy of anything we have signed. I just found out today that the loan is im my name only and the $18,000.00 vehicle is a $26,000.00 vehicle. I have called many times and have not received calls back. My daughter has gone to the dealership to request the papers and was given a pamphlet on waranties in general and a hand-written bill of sale (just hand-written on the spot).

Loreen of Natick MA (9/30/02):
My husband and i purchased a 2001 Dodge Ram 1500 pick-up truck with roughly 19,000 miles from Quirk. The salesman Stephen Quirk told us the truck still carrried the 3-year 36,000 mile factory bumper-to-bumper warranty. It turns out that because this vehicle was originally from canada no factory warranty exists; per Chrysler this is what is considered a "gray market vehicle."

Transmission problems appeared and out of "good faith," Chrysler authorized repairs. We still should be entitled to an 8-year 80,000 mile warranty for emission components, but who's to say Chrysler won't renig on their "good faith" warranty. Quirk claimed no knowledge of this "gray market" stuff.

April of Boston (7/9/02):
I was in need of a new car. At an early Sunday morning breakfast, I noticed an advertisement for Quirk PreOwned, who was advertising "many" older Ford Escorts for less than $4,000. I wasn't ready to spend a lot of money, so this seemed like a good deal to me. When I got to the dealership a little later around 10am, I was told that the Escorts were all sold out.

Immediately I was suspect of this place. How could they have sold out "many" old Ford Escorts by 10am? When I asked Teddy P. what else they had on the inexpensive end of things, he showed me a beat-up old Camry which was WAY overpriced. Then I test drove a '98 Mazda Protege which I was told had one owner on lease and was returned early. Teddy also went on to promise mind condition, excellent gas mileage, etc. During my test drive, the brakes were grinding. I asked if they would replace the brakes, and Teddy told me it was only rust on the brakes, and the rust would wear off in a few days of driving. I bought the car, even though my instincts told me not to. Teddy promised a "FULL" bumper to bumper warranty. I specifically asked if that included oil changes and everything else, and he said yes. He also promised all RMV issues would be taken care of when I picked up the car (ie sticker, plates, registration).

I picked up the car, and when I got home I noticed: 1) there was no inspection sticker on the vehicle and 2) the brakes were still grinding, and 3) the antenna was broken. I had to take a day off of work to bring the car back. Teddy was mysteriously not at the dealership when I brought the car in, but I got an inspection sticker. Then I was told me that the brakes are considered maintenance my responsibility to fix. I've had the car 2 days and already need to put money into it? They also contended the antenna wasn't broken ... and I got really tired of arguing about it.

It's been over a year and I've had multiple problems with Quirk and with Teddy. The most recent was yesterday when I went to get an inspection sticker. Apparently, Quirk was issued two plates for my vehicle, but only put one on the vehicle and never gave me the second plate. Now I'm responsible to pay for a second license plate so I can get an inspection sticker. Not to mention that the brakes still need to be replaced.

Tammy of Weymouth, MA, writes:
I bought a truck from Quirk Pre-owned and days later they called and said I owed them $776.00. One week after I bought my Expedition it was in the shop for repairs and Quirk went to the mechanics (that they sent me to) and took my truck and refused to give it back. After them harrassing me and work and harrassing my husband I had to call the Braintree, MA police who went to Quirk and immediately made them return the truck.

The next day I received NUMEROUS HARRASSING phone calls from manager Chris C. I tried numerous times to contact owner Dan Quirk but he returned none of my phone calls. Then Quirk put the charge on my credit card bill, I was credited by my credit card company for the illegal charge. The way this dealership treated me and my family was disgusting and they used vulgar language with me which I do not like. Also, the Braintree police told me they have had other complaints about the way this company treated people.

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