Complain about a product or service

Quirk Nissan

Braintree, MA

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Jim of Walpole, MA September 15, 2009

I went into Quirk on Aug. 16, 2009 and agreed to buy a car through the CARS program. I had all of my paperwork for the program to them on Aug 17. My trade in qualified for 4,500 through the program. On the 17th they told me I could give them 3,500 and take the car that day and they would reimburse me when the money came from the government or I could wait until the money came in to take the car, I chose to wait. On August 30 they called me and said my deal had been rejected. After calling them and going in the truth came out- they didn't get my paperwork to the gov't by the Aug 24th deadline (so the paperwork never got submitted, which means we are not going to get a car through the program). They blamed the government system for being down.

They said they tried to submit it on the 24th. I asked why they didn't put it in earlier- they said they were backlogged and each deal took time to get through. If that was the case they should not have made the deal- and stopped taking them if they couldn't abide. They have said they filed an appeal (they said that they emailed the CARS program a list of names and VIN numbers that they were not able to get through the system on August 24th)- CARS told me there is no appeal process. I am now left waiting to see how the supposed appeal process is going to play out. If I had known they were not going to submit my paperwork I would have went to another dealership. The sales managers name that I talked to is Ramy Mikhail.

I believe Quirk has deceived many customers by not submitting paperwork on time as agreed to. They told me that there were 70, or over 70 people whose paperwork did not make it through the system. If they had such a back log, why were they still accepting purhcases through the program knowing that there was no way they could get them into the system on the last day (they placed an ad in the Boston Globe on August 23 showing all of the cars that are still available for the CARS program).

Frank of Quincy, MA September 8, 2009

I brought in my 2009 Nissan Pathfinder for a simple oil change waited for an hour my vehicle was parked in the same place I left it before service so I question the work done. Upon inspecting my vehicle after the service nothing was done to it. Old oil filter, Old oil still in it. I paid 210.00 for service they did not preform. Quirk is a crooked outfit. they just laugh in your face.

Bob of Weymouth, MA December 6, 2008

Bob of Weymouth MA (12/06/08)
I had gone into the service dept. to get an oil change. I usually get synthetic oil which cost alot more,but I think it's worth it. The next time I went to fill up my gas tank I noticed that the pump would shut off without filling my tank. I took the to Quirk to told them the problem. They looked at the gas tank and told me I needed a part to be replaced and it would cost almost 500 dollars or more depending on what the problem was. I said OK and had the work done.

When I went to start the car it wouldn't start. I told the person I was dealing with and he said my battery was dead--I needed a new one--big surprise! I got the new battery and off I went to the gas station and guess what--my car still would not take any gas! I went to another gas station and he told me there was a piece of paper in the gas tank that was preventing the gas from goin in. Back to the dealership!

I told this person I dealt with before about the paper and he said he would look with the scope. Of cours he found the paper and claimed that someone outside must be trying to sabotage my car! Yeah right! The only one who had access to my gas tank was the Quirk techs--I use the term loosely! Obviously they put a piece of paper in my gas tank knowing I would bring the car back and they could get me for over 600 dollars! It was the last time I went there--and will never go there again(or recommend them) to any one.

I almost forgot my tire pressure was also incredibly low after I left the shop. On the way home I drove up a small hill and banged the bottom of my car. It threw my aighnment out of whach--but this time I took it to another place! and had the work done. Do not go to this dealership!

Over 600 dollars in repair work

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |