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Quirk Chevrolet

Braintree, MA

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James of Weymouth, MA May 7, 2009

My ex-wife and daughter bought this nightmare from Quirk. Big mistake. Vehicle has had the catalytic converter welded into place and is no longer replaceable under VW warranty. Someone at Quirk welded the item in place to make it saleable (VW dealership service dept assessment), or if it was purchased that way by Quirk at auction, then it would be their poor inspection process that let this defective vehicle be sold. Now, they will not take any responsibility for this dealer related screw up.

I have called the pre-owned service manager, he won't take ownership, I spoke to the General Manager, who told me I was out of luck and hung up on me. I called Daniel Quirk (he's the president and customer service manager) but he never calls back. Wonderful customer service, can't you tell? They sold a 22 year old this automobile, knew it had been tampered with and would be a problem, and now they are backing away from any responsibility.

Eventually, I did get a call from a guy named Chris. According to him, he ran all the dealerships, and he spoke directly for the owner. He said I'd never get a call from the owner, and he also reiterated that I was out of luck. So, from all I can tell, this dealership subsists on screwing their customers over and have little or no concern for the costs involved in fixing the problems they sell to unsuspecting consumers. Eventually, we ended up paying 1300.00 to have the catalytic converter replaced along with the pipes Quirk had welded into place to keet the catalytic converter working long enough to pass inspection

Thomas of Quincy, MA April 26, 2009

I purchased a Ford windstar Van from Quirk Preowned from J. Greenwald. The next day it rained and it turned out the van leaked like a sieve. I tried to go back and return it and got zero sympathy/respect/or options there response was you drove it off the lot its your problem. I did take it 4 times or more to MR Quirks repair shop and was assured each time it was fine. The most outrageous of the lies was that they put it under a 6 hour high pressure leak test and it showed no leaks. I drove home got out my garden hose and a step ladder ran the "low Pressure hose spray" over the top of the van for 3 minutes and there was immediate leakage into the interior of the van. So much for the 6 hour leak test huh.

After taking it back to service 6 times or more demanding satisfaction a second party intercided on my behalf I was finally allowed to turn in the leaky boat and chose another van, The ultimate insult was I had to pay another 4000 dollars to do this even though their own web site advertised it for 4000 dollars less. I ended the experience feeling basically raped by ther Quirk francisse and it really taught me lesson on trust.

The funny thing is since then I have talked at least 10 people out of going to quirk dealerships. I take comfort in knowing as much as they screwed me out of all that time and money their dealership lost out tenfold due to their treatment of me. I can only hope in the bad economy that mr Greenwald and his crew are sweating a bit maybe if they were a bit more honest they might be weathering the storm better. At least a 8 thousand dollar loss not to mention the stress knowing you just spent your last 17,000 on a van which turned out to be a leaky moldy ripoff.

Joseph of Braintree, MA February 10, 2009

9-22-08 purchased a preowned 2007 hyundai sonata. while driving to work the next day i noticed the steering was pulling to the left severly while on the highway. complained of the trouble to the saleas man that day. brought car in to get inspection sticker the next day and have the front end looked at and an alignment check. they could not find any problem and said everything looks good. the next morning the same trouble with the car still pulls to the left. repeated attempts to fix this problem have not made any diffrence the problem still exists.

the origional tires that were on the vehicle showed wear problems. Inside edgeges were worn on three of the tires and the fourth one was newer than the other three. they installed new tires to hope to shut me up. but the problem didnt go away. also they were negligent about paper work. they never had the consumer give a discription of the problem and sign a work order to repair. and i also had problems with them on getting coppies of my paperwork.

now its off to arbitration and hopefully a good result to get my problems fixed. Complained to the better buisness bureau but they were a watste of time. they only listen to the facts of the dealership.

Tanisha of Dorchester, MA September 30, 2008

I bought a brand new 2008 chevy colbolt 3 months ago.I got off of work and got into my car,and it would not start.Needless to say that I was livid.So, I called the dealership where I originally bought the care. I was treated so poorly, and shabbily by everyone there from sales to Management.They started off by giving me GM roadside assistance. Which I called and was greeted by the most rudest customer service rep ever, I excused her and told her to let speak with someone else.

GM Roadside sent Needham towing to take to the nearest dealership in my area.I got off of work at 4 and waited in a parking lot until 6:30.While waiting I am calling the dealership asking them may I have a courtesy car or a rental because I had no way of getting home. I was stranded.I was told by Quirk that service was closed and there was nothing that could be done, to call back in the morning.

Now, when they were selling me my car, the attention was astounding.Than, I called the salesman Guillume that sold me my vehicle.All he did was ask if I was mad at him, no alternatives for my situation or whats going to happen to the vehicle.Later on that evening after my car was towed to Clay Nissan, which is part of the Quirk family. They were able to have me rent a vehicle from BOCH HYundai;The service manager handled all the details for me, and was very attentive, I felt that they really cared wheather or not I was stranded with no way to get home.

My car is still in repair, I am waiting to see what the outcome.

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