Purrfect Auto Service

Two years ago, I was told that my Catalytic Converter was going out, so I had Purrfect Auto replace the Converter. Two years later, I had a smog check and found out that the converter was a Ford Converter and I own a Chevy. The smog station rejected the vehicle based on a visual inspection criterion, and I've been fighting the state of CA for the past 3 months trying to get my sticker. I've tried to contact the corporate office to no avail. They have a snotty answering service that won't connect you to anyone and when you leave a message on their general mailbox, no one returns your call.

The owner of the establishment located in Westminster has changed hands and the new owner will not touch my car due to the politics involved.

Actually you have no rating for this establishment. I went to get an oil change and the owner was trying to push me to do work needed and telling me stories about safety and others, and she went on and on. I have 3 vehicles and have been coming to this shop for almost 4 years. Once, they ruined my son's Toyota Supra by dropping a bolt into the spark plug hole and they never said anything.

This manager approached me to do a side job. But I found out later that he didn't even have a drivers license. They fixed my car but it broke down, so I'm basically doing the same thing within a week. When I went back, Joseph ** tried to say that it was something else. These people are crooks, and I think people should know it.

On August 23, I went to Purrfect Auto to get my oil changed and my smog checked. That's all I wanted done. However, the store tried to sell me services I didn't need. Right away after the mechanic started to change my oil, he approached me and asked me to look at my oil. He said it needed an engine flush since it was so dirty. It wasn't dirty. So, he tried to dig the dipstick in to make it appear dirty. Nevertheless, I told him I didn't want it. He then said that I really needed it. I said no thanks and went to the lobby to sit down.

About 30 minutes later, the store manager approached me. He told me there are several things that need to be worked on for my car. He qualified that by saying I know the mechanic already talked to you. I told him right away that I wasn't interested in having any extra things done. He then insisted that it was his job to tell me. I said, "Look. I know you are trying to push unnecessary services on customers. And I saw you do that to two other customers since I've been here. I just wanted my oil changed and smog checked." He then said that I need to let him do his job and tell me about these things that I needed for my car. I then said I don't want to know and that I don't want them to do any further work on this car. He told me to just sit down. I said that I wouldn't and that I would stand here and wait for my car. He told me no and to sit down. I said that I wouldn't. I told the customer next to me that this was unbelievable. He said that I could not talk to his customers and that he would call metro police. He said that I just needed to shut up. I told him that I could talk to customers if I wanted to and that metro police wouldn't do anything.

Until this day, it is so hard for me to believe that I was treated by this and from a manager who was so mean and rude. When I looked them up on the internet, I saw that there were many complaints. That place was terrible!

I rate this business a zero.

On July 3,2010, I took my car in for a smog and oil change. It came out with an estimate of close to $2,000. But Freddy, being such a nice guy, would do it all for $1,400 plus the shocks he had to special order from Detroit at $400 per shock. He even showed me up under the car. Since I have never had to put much money into my car since I bought it, so I figured it was time.

Anyway I had a brake job done. Within 6 weeks, I took the car back and told Freddy something was wrong with the brakes. At that time he said, "well now you need a master cylinder". I knew something was very wrong so I had the job done as soon as possible.

I had an oil change from this shop and a couple of days later, my car's "check engine" light came on. So I took my car back to the shop to get that fixed. They told me that the oxygen sensor is bad and they changed it for $250. The "check engine" light came on again the next day. I went back to the shop and they changed the oxygen sensor 3-4 times, but it still had the same problem. Then, they told me that the oxygen sensor was never the problem and my car needed a new computer. They charged me $900 more. The problem wasn't fixed with the computer either. They just took out the bulb for the "check engine" light.

When I moved to CA, I took my car to a shop and they told me that the bulb was missing. They put in a new bulb and light went on again. They fixed the car for $500 and I had no problems with the car after that. I was cheated out of $1,150 for things I didn't want or need and the car wasn't fixed in the end. This occurred in March 2010.

I took my car in to Purrfect Auto in May of 2010. They worked on it for over a month. I wrote to Consumer Affairs; then, I received my car back on June 2010. I kept it and drove it. They claim to have done a lot of work on it. In the mean time, it started to leak again. I took it back. They put a solution in and changed a belt I bought. Then it turned hot here and my compressor went out. I took it there in Sept 2010. It was replaced May 2010; and, it went out again on June 28, 2011. I called and Jason told me to bring it in; I did. He said that the compressor is out; and this is my 3rd time bringing it back. He wanted to charge me for a diagnostic reading. I told him that I was not paying because I had been there 3 times for the same thing; and it was still under warranty.

They should have checked to see what was causing the compressor to continue going out, and it's supposed to be a new one they've put in. He said it had failed twice during the warranty period for an unknown reason. I told him that ever since I had brought my car from them, something has been wrong with it. He (Jason) told me not to bring it there anymore; so, I told him I was writing to Consumer Affairs. That's why they are being fined now -- because of their working on people's cars. He was very smart -- Jason was. So I would like this to be looked into. John, the first fellow who was there, told me that I would have a lifetime warranty; but before he gave it to me, he had left. So I just want my air conditioning fixed. I'm a senior citizen, and I need my car to get around; so please see about this for me. Thank you. Ms. Joan **

On April 29, 2011 at 09:14, I visited the above mentioned shop and requested a motor oil change and a smog check and certificate. I was informed and demonstraded a small oil leak around the valve cover gasket. Oil change was done. Then service advisor told me, "your vehicle did not pass smog check because of visible smoke at tail pipe. If we change the gaskets, that may solve the problem." I asked for repair price quotation, answer was $ 579.00. I payed my bill $43.00 and departed. When requesting, the service I used 2 coupons for $9.99 for each service requeste,d also an air filter was replaced.

Following, I visited my mechanic, no smoke was visualized a visit to smog hut at 2218 E.Chayenne NLV. at 10:25 am my car was inspected, passed smog test. Returning to Purrfect auto to dispute their findings, I was verbally assaulted by the smog tech. and requested to leave their premises. Unfortunately this type of business are abundant here in Las Vegas.

I brought my car in because I was having excessive vibration and it hesitates at start up. The mechanic or manager told me that he was familiar with my car's symptoms and told me that his brother-in-law's car had the same problem and he was able to repair it.

He said he had to run a diagnostic test on my car to pin-point the problem. I left the car at his shop and later received a call from him saying that my car needed the following repairs: clean body throttle, replace fuel filter, replace spark plugs, left rear motor mount, fuel injection kit. All of these repairs amounting to a grand total of $702.49. Prior to approving over the phone, I asked the mechanic if he was sure that this was going to take care all of the problems and he said yes and the care should have no more vibration and should start up right away.

I took my car in because I wanted to check a sound that my car was making. When I arrived, I told the manger the situation and he said that it would cost me 50 dollars to check for the problem. He even said that if I repaired the problem at the repair shop, he would not charge me the fee and only charge me the repair costs. I agreed to check first and once the other mechanic found the problem. The e-brake hardware was supposedly broken on the left rear wheel. I asked how much it would cost to repair it. He gave me the estimate and believing it was too much, I wanted to leave. He insisted that I stay because my car was not safe to be operated anymore. I had no other choice to agree and let them repair that plus change the two rear rotors and brake pads.

I left the shop so they could repair the car and at approximately at 1:30 pm. I was told that the car was ready. I took my wife with me. When I arrived, I checked to make sure the rotors were changed which indeed they were and once I confirmed it. I went to pay the manager. Before I left, he mentioned that the e-brake cable needed to be repaired but, surprisingly did not offer to repair it.

As the other mechanic took the car out of the garage, I proceeded to get in my car. Once I closed the door, I noticed my driver side door did not close properly. I immediately tried to open and reopen the door and the door hits and bumps before closing. I got off my car and noticed a dent in the bottom of the driver door. I proceeded to tell the manager and the mechanic about the situation. The manager replied he did not know why that happened and it was not their fault. He then changed his statement saying that he told his employee earlier that the door was not closing properly. I told them that it had to be them but, the manager was rude and insisted that we leave. The other mechanic surprisingly tried to help and proceeded to grab a tool so he can unbend the dent. He went under and tried to undo the dent only to make it worse. My wife and I were angry but we never were rude we were polite and left.

As I left I heard the same noise that I initially came in to repair. I went back to the shop and asked why the noise was still there. The manager took my car with my consent to try the car and see what I was talking about. He claimed their was no noise and when he finally heard it said that it was my shocks. I was so mad and just politely left the shop.

I took my car in to have it smogged. They told me it wouldn't pass, but since I couldn't afford to fix the catalytic converter right now, they would clean fuel injectors and a bunch of other stuff to make it pass ($700 later). They told me once the check engine light came on and stayed on to bring it back in. When this happened, I took it back and they said I'd have to replace the cats (one on each side) to the tune of $2700. They said they'd had to take it to the Audi dealer to clear the check engine light because they couldn't do it on this car $150 to Audi, which they claimed they were not charging me for. However it showed up on my bill for $300 one week later. The light came back on and I took it back.

They now told me my turbo needed to be replaced, another $2000. The car never drove okay even after all this work. It felt exactly the same as it did when I took it to them. One month to the day, the car started smoking out the back, hood and undercarriage and making an awful roaring sound, however the check engine light never came on. (Strange that if the car's engine is burning up the light never came on?)

So I called Audi to check if they ever cleared the light a second time and they said no, only the once. Now when you start the car and the lights come on in the dash for the bulb check operation. The only one that doesn't light up is the check engine light. However, when attached to a scan tool the car codes for a check engine light malfunction, the catalytic converters, and a slew of other codes. All still with no light.

When my son-in-law flew all the way from Oregon just to check this strange occurrence. He told me that the light had been deliberately disconnected. When we went into the shop to confront them about these questions, the owner fled the shop and the receptionist tried to show him that he was wrong about how to do this job. She was proven wrong. They told me they replaced the turbo, which involves removing the entire engine to get to it, however all the manufacturer lines are still intact and no sign of the engine being removed. Not to mention, she told us the job only took 3.6 hours, even I know you cannot remove and replace and engine in 3.6 hours. When confronted with the tech from Audi who had worked on the car, she told me that he was lying and she wasn't but Audi has all the paperwork to back up their story and Purrfect Auto doesn't. Now I have no car no money, and no one willing to make this problem right.

$4700.89 in already charged costs, an $18,000 vehicle that doesn't work, no way to drive 60 miles round-trip to my job everyday and when the car died it lost all power steering, brakes etc. Thank God, I was not on the freeway coming to or from work. It broke down two blocks from home, but now had to be towed to Audi because they wanted to check for themselves if Purrfect Auto disabled the check engine light system. I will now have to pay them for this diagnostic as well as try to repair the car, which I'm afraid it's way worse now than it was to begin with, or if Audi can even repair the damage Purrfect Auto has done at this point. Please help me.

I brought my car in to get an oil change. An hour or so later, my car seemed to be driving a little rough, but I thought it may be because I had just packed my car full of stuff for a road trip to Nashville to work. A day and a half later, just outside of Oklahoma City, the bolt that held the tensioner pulley for the AC belt sheered off and the AC belt flew off, shredding the alternator belt in the process. I got towed to the closest city; Yukon, OK, and got stuck there for 2 days (it was Memorial Day weekend). Tuesday, when the shops opened, I called Acura of Boston (where I bought my car) and asked them how it is possible for this bolt to snap.

They told me it could either be the pulley itself is unbalanced or the bolt was loose. So I brought my car to a shop in Yukon. They looked it over and there was nothing wrong with the pulley itself. When they went to drill it out, half of the bolt still stuck in the engine. They told me they barely had to drill the bolt to get it out. I kept the bolt. They barely touched it and it came out. I asked what that meant and was told that the bolt had to be extremely loose for such a thing to happen. When I asked how long it would take for a loose bolt to snap, they told me a day and that they were surprised I even made it as far as I did. In their professional opinion, there was no way for that bolt to become that loose as to sheer in half unless someone loosened it on me.

Now I'm getting paperwork together (including photos I took of my car and of the bolt) and will try to take these people to small claims court.

And a weird thing is that the original estimate to do everything, came out to $1373, but the mechanics said that it would be cheaper to buy the parts myself. So I bought a compressor, receiver dyer, and condensor, and when I bring all of this to the shop, instead of the price dropping, it went up to $1600, then I look at the guy and he tells me "You know what, Im gonna give a discount of $160", maybe he tought that was too much money for them to steal from me. The only reason why I agreed to this is the way they explained everything, and I really wanted the AC fixed. So everyone, stay away from these people. $1,400.

I brought my car in for a coolant flush and fuel injection service, my car was running rough, I was told it would take care of the problem.I was told of many things wrong with my car but I told them I just want the service I came for,so they said they'd do it for one hundred dollars which seemed to be a great deal.

I came to pick up my car and was told that my cars fuel injection system was so filthy that it needed a second service which cost an additional fifty dollars. I finally got my car out the shop and realised it was still running rough and the coolant was still filthy.I took my car elsewhere and was told I got ripped off. When I went back to purrfect auto they had changed ownership, what do I do?

I took my car to purrfect auto on 4-19-10, it was smoking and leaking oil, she had here worker to take me to Avis rental car on Craig rd, I had the rental car from 4-19-10 to 4-20-10. i took the car to debra so i could pick up my car, she was to turn it in, the bill was 1400.00 dollars paid by c/c by my friend in NC. i drove my car home. it drove ok. I put newspaper under it where it had been leaking before I took it there, i pulled my car out to drive and oil was on the paper, i dont drive it often but on the 4-29-10 I took it back up there and debra didnt work there anymore,

in the mean time I chk my visa account and avis had charged me for the rental car 230.29 dollars, I called debra she said im calling them right now, so i called wells fargo bank to dispute the charge, I told the mgr at purrfect auto. i needed a letter stateing they pay for rental car, have not recieved letter yet. Now my car is back up there. I took it in for car leak chk. my drivers side windoe and my compresser, he 4 motors in the car doors, a computer and other things i did not authorize, the bill game to 3.500.00 dollars. I told him i only came for 3 things and he did all these things, he took out 3 motors on the door and he said he couldnt take out th computer and take it back,

ok my friend in Nc was talking to him. he told him he wanted his money. ok they got there money. on 5-15-10 I went up there to see why he couldnt call my friend in NC. when I got there he said your car is paid for but you cant take it. I have a couple more things to do to it, I went up there on 5-17-10 and stayed 3 hrs and it still was not ready. I have called every day and its something different every day, i just called 2x's this morn 5-22-10 and its still not ready for me to bring it home.

I would like to know what can be done about this, they do work thats not authorized to do and give you this big bill, I think this should be investigated because its unfair to me and im a senior citizen and a Lady and being taken advantaged of, I have a rental car that he John the mgr, is paying for, but I want my own car. Thank you very much. please help me.They weres uppose to fix my compresser, i had one put in on 5-29-08 plus a driver window motor and he said both needed replaced, so im going to file a complaint against D&L oil about those parts,

I'm going to start off by apologizing for the length of this email, but rather than retype and condense, I am giving the verbatim statement that I am providing my bank with in my chargeback statement, so that what happened to me, will not happen to anyone else. I am however obscuring the links to the actual recorded conversations. The mechanic (his name may be Dave, but I could be wrong, as he intentionally left his name OFF of the work statement) told me to 'do what you gotta do' in regards to leaving a negative review, so I am doing just that.

this is one of the most dishonest and crooked mechanic shops I have ever had the displeasure of doing business with and what I say is with full heart and honesty and I refuse to further edit even a single word of this statement. On December 18, my wife and I brought our 1998 Ford Contour to Purrfect Auto location #006 at 2055 S. Rainbow Blvd in Las Vegas. I explained to Nina, who was working reception that my vehicle was occasionally experiencing a loss of rpms when I would take my foot off of the accelerator and then reapply it. The problem most commonly presents itself when the vehicle is fully warmed up.

I had previously taken this same vehicle to Purrfect Auto and they had performed a shoddy oil change-- Purrfect Auto installed the wrong oil filter, causing all of the oil in our engine to leak out all over the underside of the car and nearly damaging our engine. At the same time, Purrfect Auto had cleaned the mass air flow sensor, as the vehicle was running rough. Shortly after that last visit, the rpm loss occurred and grew progressively worse and, based on some online research, I was suspecting that the immense amounts of oil that was spilled had fouled the throttle position sensor.

After explaining all this verbally to Nina, she brought in two mechanics into the waiting area one was a Caucasian male in his mid 40s and the other was an older Asian gentleman and I was assured that the poor workmanship we had experienced previously would not be repeated. Shortly after they began inspecting the car, the first mechanic walked into the waiting room and was on the phone, calling around for prices on a mass airflow sensor, which made me think of the previous cleaning; when the mass airflow sensor was cleaned by Purrfect Auto, there was no indication that it had failed.

The first mechanic brought us into the garage and had claimed that the mass airflow sensor was bad. I had asked if the previous Purrfect Auto mechanic had broken it while cleaning and he said "I don't think so" but I was skeptical at the time. My wife and I asked him very specifically if this would fix the rpm loss problem and he said "Yeah, it's going to run a hell of a lot better. You'll be able to feel it."

We agreed to the repair and he told us that we also had a failed etc sensor that detects engine temperature. He told us that this was the reason our temperature gauge did not work. I also agreed to this repair as it was not very expensive and I wanted the temperature gauge to work. He also stated that this engine temperature sensor may also have contributed to the symptoms. He said that he was not sure if the thermostat was bad also and told us to keep an eye on the temperature gauge in the weeks to come.

The second mechanic drove us home in the car and picked us up around 2 hours later. Immediately we noticed that the car was running very loud, to the point where we could hear it while inside our apartment with the patio closed. We also noticed that the temperature gauge still did not work! Immediately after I started driving, the car stalled completely, something it had not done since before Purrfect Auto had cleaned the mass airflow sensor during our first visit.

While in the car, I asked the second mechanic what could have caused that and he replied "I think it's the way you're driving". When we asked him again, he fell silent. My wife was extremely suspicious at this point, but I wanted to give them a chance to explain themselves. During the trip back to Purrfect Auto, the car did not experience an rpm loss, but it was likely that this was because it wasnt fully warmed up.

When we arrived at Purrfect Auto, I had asked the first mechanic and he immediately dodged the question by talking about a supposed oil leak. I mentioned to him that this was spilled oil from the oil change they had done for us before and tried to steer the conversation back to the stalling problem. He was very evasive, but since the car did not experience an rpm loss, I paid for the repair.

We paid $544.20 for a replacement Mass airflow sensor, engine temperature sensor and labor, despite the temperature gauge still not working.Within a mile of leaving Purrfect Auto, the car began experiencing the same rpm loss as before and actually seemed worse than ever, so we brought it back to Purrfect Auto. The first mechanic offered to ride along with us to experience the problem firsthand. Within a couple of miles, the rpm loss presented itself VERY badly. While in the car, I explained to him that this was the only symptom that we presented to him and that it was not fixed. I told him that I wanted our old mass airflow sensor back, as I doubted it was defective at all.

I told him we do not want to pay for the same repair twice and that the car was experiencing the same symptoms that we brought it in for. He agreed with me and said that he would call Napa to get the old part back. Of note is the fact that Purrfect Auto did not offer to give us our old part back! They claimed there was a core charge(?) and that they had to give it to Napa.

We dropped him off at Purrfect Auto and he said that he would install the original Mass airflow sensor the next day and find out the real problem. I expressed again that we will not pay for the same repair twice and he just said--bring it back in the morning-- and we left.

My wife and I were extremely suspicious, so that night I called Wells Fargo and explained the situation to a representative named Sonny. Sonny told me that nothing could be done until the charge posted, but I expressed my concern that Purrfect Auto was going to try to charge us again to fix the same problem, or that they would refuse to refund us for the mass airflow sensor, which I now believed was not defective at all.

Very suspicious of his evasiveness the day before, the next day we returned to Purrfect Auto and I brought a microcassette recorder and recorded the conversation. I would like to make this entire conversation available to Wells Fargo so that there is no confusion about what we said or what he said. If you can provide me with an address, I will send the original, unedited microcassette to you. Both subsequent recordings were made directly onto my PC and are uploaded in digital format onto my employer's server.

The first mechanic stated "Now that I've had 24 -- 12 [sic] hours to think it over and sleep on it, I think the problem is with your transmission. "Cause when I was in the car with you--when I was in the car, I could feel it, I could feel something shifting, like when it goes 'woomph'[sic]." He then said "I talked to Napa and they won't take the part back because it's a sensored [sic] part and nobody will take those back, so I'm not taking that off your bill at all whatsoever, but I will apply part of the labor to your bill."

I calmly stated "yeah okay, but we're not going to pay for a part that we didn't need. You're telling us now that it's the transmission, but yesterday you told us it was the mass airflow sensor." He repeated "It's a sensored[sic] part and I can't get my money back for it, so I'm not refunding you." I told him that I was not going to eat the cost for a repair that we didn't need and he replied "then go. Goodbye."

Before leaving I told him "Let's be reasonable. You do not want me to walk out that door; I've already spoken to Well Fargo about this. I'm a business owner and chargebacks and better business bureau complaints are very damaging. We brought the car to you with only one symptom and you did a repair that fixed nothing." His response was "goodbye." Again I stated my intent that I would file a chargeback if our old part was not returned and they did not either fix the vehicle or refund the money we paid for the unnecessary repair. His reply was "I got your signature on the work order, so it won't be charged back."

As we were driving home, we realized that Purrfect Auto also broke our engine cooling fan. It no longer comes on at all, no matter how much we drive it. I realized then that the extremely loud noise we heard when the second mechanic pulled up to our home was, in fact, the cooling fan blowing in overdrive and that it failed shortly thereafter.

I called Wells Fargo when we arrived back home and spoke to Dan. Dan also stated that we would have to wait until the charge posted, but was very helpful and shocked at what happened. I called Purrfect Auto, hoping that cooler heads had prevailed. This conversation was recorded directly onto my PC and I will link to the conversation at the end of this statement.In a calm voice, I told him that I wanted to appeal to his sense of reason and began explaining that the repair that Purrfect Auto performed did nothing to fix the problem we had brought it in for. His reply was "you're right, I don't disagree with you."

When I continued, he immediately switched tracks and claimed that we didn't bring it in for the low rpm problem at all, but brought it in for a"high idle" and "check engine light." Shocked, I told him that was not true at all and he said "I don't know what kind of drugs you two are taking, but you need a dose of reality." He said that we walked in asking for a mass airflow sensor replacement and I reminded him that nobody mentioned anything about a mass airflow sensor until he walked into the waiting room to call about prices.

He also told me that I was trying to get a free repair, which is ridiculous because I asked for our old part back! I don't believe that the original mass airflow sensor was bad at all, as it made no difference in the operation of the car whatsoever and did nothing to fix the loss of rpms, as he claimed it would. When I pressed the issue, again explaining in a reasonable voice that he knows that we never said anything like that, he claimed that Nina, the receptionist, had written all that down.

I asked to speak to Nina and he told me that she was on a call with a customer. In truth, Nina wrote absolutely nothing down. When we explained our symptoms to her verbally, she immediately called in both mechanics and we explained our problem and how to reproduce it very detailed. At that time, he had asked if our check engine light was on and we said "yes," but our only concern was the loss of rpm.

The mechanic then said something to the effect of "I'm done with this conversation." I called back shortly thereafter and spoke to Nina (this is the second digitally recorded phone conversation) and told her that she knows that we brought the car in for the rpm loss. I could hear the mechanic in the background and Nina stammered, afraid to admit the truth.

I told her that he is trying to implicate her (flustered, I incorrectly used the word "implement") and to admit the truth. She stammered a bit more, afraid to admit that the mechanic was lying, and I told her that her hesitation speaks volumes. Nina promised to put me in touch with the general manager, but I highly doubt that this will happen and feel it is absolutely necessary to file this chargeback.

Purrfect Auto performed two unnecessary repairs to my vehicle, broke my engine cooling fan, installed the wrong oil filter and nearly ruined the engine in my car. I still desperately need to get my car fixed and cannot afford to lose $544 on an unnecessary repair and then have to pay again for a real repair.

As I've since discovered, Purrfect Auto has a long history of performing unnecessary repairs and at one point, even had their business license revoked by the attorney general for unnecessary repairs and poor business practices....This particular location has several complaints on Google, Yahoo and ripoffreport as well. My employer has uploaded both digitally recorded calls to their server, which I have here as proof and I would also like to mail in the microcassette recording from my visit to Purrfect Auto, to clear up any doubts or misconceptions about exactly what was said. My micro recorder is very primitive and I do not have a way to transfer these into digital format.

I know very little about cars and now feel very foolish that I was scammed this easily. I am asking for a provisional credit so that I will be able to afford to have my car fixed properly. I am a [profession] that absolutely needs my vehicle, or I cannot work and after bringing my vehicle to Purrfect Auto, the problem was not fixed and actually feels much worse since they worked on it, I paid for two unnecessary repairs and cannot even get my original parts back, and they broke my cooling fan, which I now also have to get fixed. I am left $544.20 poorer, with a vehicle I can barely drive. If the vehicle dies, I cannot work.

they change my oil and they change my belts from the engine and they still squick. what I should do. I pay them $200 and the tripple AAA tell me to take back. I will us soon I have time to do i. you thing they will change back. yes the squick is very loud. this is my second time to this Auto services but diferent location

I went to sears they change my brakes and my Rotors too because the insident at Purrect Auto Service. I pay them so much money about $600.00 just for those brakes. job to me is too much. they reap off a lot people. I heard they closing they bisness but I need my money back. I have proof of the statement what job they do my nissan Quest 2006

On 10/9/2008 I took my 2002 Cadillac to Purrfect Auto Store #20 on Harbor Blvd.Costa Mesa Ca to have my Power Steering look at, They told me that told me that I need a new Pump and Pully and I told them to go ahead and fix it. Then I got a call and they said that my Rack and Pinion need to be replaced and I told them to go ahead and fix it. I was told by the person working on my car that every thing was done and he did such a great job that he gave it and life time warranty and smiled.

Well on 4/05/2009 I was loosing power steering fluidand fill it everyday i went to take my car back to Purrfect Auto and the place was closed and everything gone from the store. I took my car to Harbor Auto Service and had them see why I waswas loosing fluids, they check out and came back and said that my Rack and Pinion was bad. I told them that I had just replaced it less then 6 month ago. They came back and said the the that was in there was not a New ReManuf.and it look like they tried to rebuild the old one.I found out that Purrfect Auto is a Franchise in Diamound Bar Ca. I sent them a copy of my invoice from there store and a copy from Harbor Auto Service all I get is the run around from them I sent Faxed it to them 2 weeks ago and they said that the Rep has not been in and they do not know when he will be there. If I had to wait for them I would not had a car for the last two weeks.All I'm looking for the the replacement cost that I had to pay Harbor Auto to fix what Purrfect should had done.

took my truck in for smog and oil change, only. then mechanic told me my truck needed a serpentine belt, he did not give me a price. when i got the bill, i was charged$149.00 labor and $59.99 for belt. i did not authorize this repair, since i was not given a quote for this repair until it was done. i feel that the amount charged for labor was excessive.

2 years ago june of 06 I brought my car in for repair just wanted my brakes done between june and august i spent aprox 3000 dollars there, I have every original receipt i kept bringing my car back up untill last year i knew something was not right i have since had to have alot of the work done over today i brought my car in somewhere else where they told some of the work was never even done. which i also have in writing I have contacted the several different owners several times and i am always told there is nothing we can do as we are under new ownership

I paid $ 1000 for a/c repairs on my vehicle at this shop. my a/c has not worked properly since 02/2008, I have returned to this shop three times to repair the problem but has come of it, and now the compressor has caught fire and almost set my vehicle on fire. The first time i returned to the shop they replased the orfus tube. the second time they replased the orfus tube. And i was told it would cost me $85.00 the next time i came in , and $125.00 every time after that.

A/C compressor caught fire. This the second compressor that they have tried to make work . Now i only have until 02/2009 until my warrenty expire.

Took My Kia Sedona in @8am for 30,000 mile service. ETA 2 Hrs. 10am they called, said I needed to replace spark plug wires, cost $180.00. I said, let me call Kia, see if under warrenty, they were. Called Purrfect auto back,told them I would get that done at dealership w/warrenty. Rudy said that my van would be ready in an hour. Called back around 11:30, Rudy said van ready, he was sending someone to pick me up. (I live real close, this was our agreement). Waited over 1 hr. Called back, talked to Joel, (manager), he said he hadn't had time to look at van earlier, not running right, give him 45 minutes.

My employer called at around 1:30, Joel said, van not right, everytime we do something, it gets worse. Last call I made was around 2:30, (2 hr job)?, was told thet were still working on it, informed Rudy forget it, I would call Triple A and have them take it to KIA dealership, Rudy said:, give me till 3:30, your car will be ready.

I decided things were not going well, called a cab, arrived @ Purrfect Auto @ 3:25 pm. Joel walked up, inquired about cost of cab, told me they would reimburse me. Apologized and told me they would give me 100 labor credits for the aggravation. He then showed me that they had tried changing the spark plugs 3 times and van was still not right. He then informed me that van was NOT driveable and I would need to call a towing company.

Joel also told me that since the wires were under warrenty, when I went to dealer, if they wanted money to fix anything, I should say no and bring it back to them to fix. Joel then told me to make sure my van was locked up prior to driving me home, when I looked in the driver door, the carpet was totally black, so was the rumble board the place where one puts one foot to get in an out. Joel said they would also take care of (clean)that along with the cab fare.

Purrfect Auto charged me $303.91 for the 30,000 mile service.


Kia Dealership: (I have this in writing on the invoice from Todd, who is head of sevice dept).

Called me @9am Thursday, 02-14-08. Todd at Kia informed me that the spark plugs only need to be changed @60,000 miles, not 30,000 and that Purrfect Auto used wrong plugs, Champion plugs do not work in a Kia. Spark plug wires were put into the wrong cylinders, which causes mis-firing.

KIA charged me $409.26 to fix what Purrfect Auto did.

The tow to KIA Dealership.

My son took his car to Purrfect Auto for a check up and was promptly told he needed $1300 worth of work. He had it done but still had new problems show up. He took it back and was told it would take $300 to look for the problem. He declined and took it to another mechanic. They told us that at least $420 worth of the work was not done and more was not needed. Purrfect declined to refund that amount and offered to do the work they defrauded us on. We naturally declined.

Since then we have had to have the brake job done by them redone. When I checked, some parts they charged us for (struts) were half of their price at the Nissan dealer.

In addition to the $1300, the fighting with our credit card company, the loss of use of the car for the time it took to check out the problems and redo their work and the time spent trying to let everyone else know not to deal with them has been very trying. I expected AAA Visa to back us in our fight but they did not.

Auto service for 1999 Ford Escort: Car was misfiring and would cut out and jerk while driving and more frequently while accelerating and going up a hill.

Purrfect Auto Service performed the following services: Labor Description: Engine Performance Diagnosis, $40; Replace Fuel Filter, $40; Replcce Serp. Belt, no charge; Replace Spark Plugs 4 cyl, $50; Replace Timing Belt, $200. Parts: 1 Fuel Filter, $29.95; 1 Serp. Belt, $49.95; 4 Spark Plugs, $19.96; 1 Timing Belt, 69.95; 1 Timing Tensinor, $99.95; 1 Water Pump, $79.95. Total Parts: $349.71. Total Labor: $330. Total Due and Paid: $706.81.

I took a day off work and went in for service at 8:30 a.m. and they didn't finish until about 3:30 p.m. while I waited in the waiting room.


October 2007:

Ever since the car was serviced by Purrfect Auto Service, the car was still misfiring and jerking and losing acceleration on hills. I took my car to AAA Car Care Plus, 49 Bicentennial Circle, Sacramento, CA 95826, Telephone (916) 386-8561, to have a brake inspection and they told me that the car was misfiring. I went by Purrfect Auto Service to see if they could fix it, but since it was Saturday and were closed.

I was off work on the following Monday, so I took it back over to AAA Car Care because this car is my only transportation and I can't afford to have it die in the middle of the road somewhere. Triple A Services Performed: Labor: Diagnosis $97.50; Replace Ignition Wires $87.75; Replace PCV Valve $39.00; Parts: 4 Spark Plugs $40.68; 1 Ignition Wires $64.00; 1 PCV Valve $6.74; Member Discount -$22.42; Tax $8.64; Total Due and Paid: $321.89. Triple A's note: Per diagnosis report, Found ignition wire corroded and high resistance - Spark Plugs have high KV's.

On May 4, 2006, I took my car into Purrfect Auto for a water leak. They inspected the car and told me it was the radiator and it had to be to be replaced. They said they had to order the part because they did not have it in stock and the cost in parts and labor would be $410.37. They said I had to pay for it before hand to get the part ordered. I wrote a check and it was submitted electronically as I stood there. I went home and made some phone calls and discovered I could get the radiator replaced for a cheaper price.

The next day on May 4, 2006 I called my bank and placed a stop payment on the check and called Purrfect Auto and informed them I had changed my mind because I can get the work for a cheaper price and I had just placed a stop payment on the check. The response was that I can not stop payment because it was an electronic transaction they will still get paid. My response was that I just did. My bank told me to fax the request to them that day so the check would not pay. I did that. They did not do the work but still send my information to TRS RECOVERY SERVICES, INC. to recover unpaid electonic fund transfer. They sent me a letter saying they have purchased my information and entered my name in its NATIONAL COMPUTER FILES and forwarded the debt to its affiliate.

Purfect Auto did not do the work, they only ordered the part, I do not own they anything for ordering the part that they will install on another car like mine that can use the radiator.

Body damage to the car and front wheel damage. Which I took pictures. The lost of me having no transportation to get to and from work. I have no money for a rental and I am a property manager.

I have two 1/2 jobs and I am a student full time. I had to pay $352.93. I asked them for reimbursement due to their workers negligence on 08.12.2005. Cal told me that someone would contact me that same day, yet no one attempted to do so.He also said that he did not know the General Manager, District Manager, Corporate nor Owner.

I asked Lilly on 08.13.2005 in person to contact the proper person, have them call me to let me know what procedure I needed to take. Again, No one was available. I was and still am requesting reimbursement immediately,I had to pay that money so that I can have transportation. I am not so concerned with the damage; however I am very dissatisfied with their committment let alone customer service.Please contact me to let me know how to take care of this matter from here.

Money lost and time.

the manager said, it is not the job that they did. it is another area that has been leaking. i told them to give an estimate for new job they said it will cost me another $560.00 to fix it.

i took my car out of the shop 'coz, i do not trust them anymore. so i took my car to another shop and they noticed right away that the leak is look like that someone is already touch the area.

this new mechanic advise me to take it back to the shop that i took my car from the beginning because they did not do a good job. they incorrectly performed their job.

the old mechanic does not want to admit their wrongdoing. i have a lot of back up from different mechanic to prove to them that it was their job that screwed up. please help me get my money back that i paid to this auto shop. i have a hard time dealing with them.