Pep Boys

On Mother's Day, Sunday, May 13, 2012, my Jeep began to leak coolant and overheat. I call Pep Boys towing to have it towed to a Pep Boys store. Leak was repaired that day, but before I could leave the Pep Boys parking lot, I notice code on the dash "Coolant Sensor Bad". I called the store from the parking lot and the mechanic told me to give it a day for an "air pocket to go away". If it is not gone by Monday evening, call back. I called back Monday evening because code is still appearing. The manager had me bring it back in on Tuesday. On Tuesday, Pep Boys determined that it was my thermostat and repaired that for which I paid again. Once again, before I could get out of the Pep Boys parking lot, I had to go back inside to tell the manager the code was still on. The manager ordered a coolant sensor and said he would put it on for free when I came back.

I came back on Friday. When the sensor came in, the sensor was installed (which is a plastic cap which looks like it could cost a quarter that pops on the coolant reservoir), but the code was still on. Another mechanic came over and said, "My sister had a Jeep and when this happened to her, it was a different problem and not the thermostat or the coolant sensor." So naturally, I asked for a refund for the thermostat because the manager and mechanic both agreed that was not the problem. The manager got so upset and started to yell and told me he would appreciate it if I did not to come back to Pep Boys. Well after spending Mother's Day and two additional days off work and paying for this issue, I was highly upset at this demand. The manager tried to convince me that he was doing me a favor by what was already done on my vehicle. However, I reminded him that I paid for these services so no favors were handed out and if he continued to talk to me in this hostile manner, I would be contacting corporate. He apologized for getting hostile with me, but he was frustrated because they could not figure out what was wrong with my vehicle, refunded my money for the thermostat and I left the store.

Customers should not be expected to take a diagnosis that was done on some mysterious vehicle as a diagnosis for their car and the manager of Pep Boys should not become hostile with their customers because their mechanics cannot fix the cars that come into their shop for repairs. So now, I have to take my Jeep somewhere else to find out why I still have the error code.

My nephew drove my car to the Pep Boys to check the brake for me. After the inspection, the store did a lot of job on the car. When I drove the car, I felt the car is not getting better but worse than it was repaired. I drove the car back to the store and asked them to check the job they have done. Someone drove the car around and came back and said there was no problem. I asked him how fast he drove and he said he could only drive 35 miles in that area. I questioned him, "Is this the road test?" After I insisted on there was problem with the car, someone ordered a person to do the tire alignment. After waiting for two to three hours, they said the car was okay. When I drove the car, I immediately found there was an abnormal noise from the car, but the technician who repaired the car can't hear it, and found a wrong reason about the noise.

Later on, the other person drove with me so I can prove that there was an abnormal noise from the car. The technician re-did a lot of job on it. It took about three hours to fix up that problem and needed other person's help to find out what's causing the noise. It took me a whole day in that store. When I drove back home, I didn't feel the car got any improvement. I called the service center on May 8th. Now nobody called me back. I went to a local car repair store. They checked the car for me. They did found the car rear brake pulsation. That means I paid $974.30 to Pep Boys for all the troubles. I have driven that car so many years and I never had such a bad experience with the car maintenance. I felt scared when I drove that car on the highway. I need more skillful people to work on my car again; otherwise; I will drop the car in your company. Consider how much time I have wasted on this issue. Pep Boys should give me back the service charges and I doubt if they ever replaced the other parts too. I tried to reach someone who can solve the problem but nobody contacted me at all.

On May 5, I took my car in for a simple brake pads replacement at the Pep Boys in Sherman Oaks, Ca. To begin with, what I was told was it would take approximately an hour and thirty minutes; it took them four and half hours. As I was driving my car away from the shop and I stepped on the brake paddle, it almost went to the floor. I drove back to tell the mechanic what just happened and he in turn inspected the car; "bleeding the brakes," I was told. After that, the paddle seemed a little more responsive but it was still feeling like a "marshmallow" making it very difficult to stop.

I drove my car as usual from that Saturday until Tuesday May 8th, feeling very uneasy how it drove. I took it in to the Pep Boys in West Los Angeles, where all they could offer me was a "brake inspection." Desperate for some sort of review for the brake service, I agreed to it. The mechanics there were shocked when they took off the wheels from my car and saw how the brakes had been installed, "backwards" metal to metal. They were in disbelief that I was driving under those conditions.

Needless to say, it ruined the entire brake system. After a heated and emotional discussion about what to do, how such mistake should be fixed and who should be financially responsible, I got them to agree to fix it a no cost to me right there and then. After three and half hours, my car was ready. I was told by the mechanic, who by the way was very sympathetic about the ordeal, he had driven the car and it was completely fixed and ready. My paddle felt fine with resistance like a brake paddle should feel (the ABS light still on) but I felt safer.

As I was driving away, first stop I came to, the paddle started to sink very slowly. I continued to drive approximately 20 miles from the shop to my place and the same thing continued in every stop I came to. Long story short, the "master cylinder" is also ruined. Still trying to get that fixed by Pep Boys at this point, but talking to the store managers is almost impossible. I think the service at the Sherman Oaks store is way below standard and even dangerous. That store needs a complete overhaul from top to bottom if they are going to continue serving the public. They are lucky I did not get hurt or, even worse, hurt others because of what they did to my car. Help.

I went to the store located at 3737 Crenshaw Blvd. I was at Just Tires on Sepulveda getting my wheels aligned and was advised by one of their employees to "go to Pep Boys on Crenshaw, they can help you out. Ask for John and tell them someone from Just Tires advised you go to them." 5/6/12 was when I went to Pep Boys and Mario advised me to get my key to my rims, so they can take it off. I went home, got lock and my girlfriend (domestic partner) drove back to the location because she was paying.

It seems that when we returned to location, Mario's demeanor changed when he saw my girlfriend get out of the car. Now this was on an assumption he made once he saw her. She could have been my sister, cousin, or just friend. He assumed we were a couple. He didn't talk to me the same and almost threw the paperwork at me. My girlfriend and I walked around the corner to wait on diagnosis of the vehicle check. While we were waiting, my girlfriend heard talking by a male and female, saying such things like "she's a **, those ** ." My girlfriend walked around the corner and surprised the technician and female that he was talking to. They were surprised we were standing there and starting talking in Spanish.

Mario returned, talking about he's been calling to get in touch with me. The number he has was off and I advised him we were staying here. He showed me a list of things my car needed. My girlfriend was talking to him to let him know that we only wanted the first two items worked on for now because we didn't have enough money to get all of the items done. He totally ignored my girlfriend and kept asking me what I wanted done. I basically repeated what my girlfriend said to him. The whole time, he was really not listening to me or looking at what I was pointing out to him. He said okay and took the paper saying that it would be about 3 hrs or so. My girlfriend was so upset she was ready to leave.

We went to purchase items from Pep Boys and my girlfriend wanted me to ask for the total so she could get the money together. I spoke with Mario and that was when he brought me outside to show me that the wheel bearing was replaced and that they were waiting for the engine mount. I advised him that I didn't authorize this work on my car. This was when he said, "I thought you guys wanted all these done." This was when I advised him again that he was wrong because I don't even have enough money to pay for those items and that was why we wanted only the first items done. My girlfriend spoke with Mario stating what we asked for and what he gave us was not correct.

At this point, I just wanted my car back with all the parts that were originally on there when I came to business. He then advised someone to take that ** off of there because they don't it anymore now. He then advised me it was going to be 1 to 2 hrs before I can have my car back. My girlfriend and I sat in the waiting area. She was stating in a loud tone that they don't have the right to take any parts off the vehicle that they installed, wanting them to explain the mantra on the wall regarding satisfaction guarantee or customer pays nothing. Mario nor did anyone fill her request.

Some other mechanic came into the waiting room acting like he was interested in basketball game on TV. He then turned around towards my girlfriend and I while pointing in our directions and making statements in Spanish. I believe he thought what he was saying was not understood by me or my girlfriend. He was laughing, pointing, and telling his co-workers that "she is a **".

At that point, I just wanted my car. I couldn't believe what I just experienced. I felt that they were trying to intimidate my girlfriend and I. I kept saying I don't understand what happened from the time I left to when I returned. I didn't lead anyone on in any manner and for them to treat us like this was very disturbing to me. I don't know if they did any more damage to my car or made sure my parts were put back in place. I will never give my business ever again to Pep Boys because of this experience only. I felt threatened and judged because of their blatant rush to discrimination against two people they literally just met. I wanted their services and wished I never went there. I just wonder how things would have played out if my girlfriend didn't return back with me.

The guys in Pep Boys Automotive Service put new tires on my truck. They put the wrong size twice and did not check the air pressure when they were asked to do so. They did not do anything to help resolve my complaint. When we went to their manager, they would not work with us to satisfy us.

I tried to use my card to purchase an alternator for my car. At that time, I was informed that the card had expired but I should call the number on the back and get it extended. So I called and they said they could not. The rebate visa card had expired with $87 still on it.

I bought two 215/65/15 inch Cornell (Pep Boys brand) tires in Oct. 2009. Last week, one tire went flat. On changing the tire, I found the tire delaminated. To a trained person, it is clear the tire is defective. How this tire did not blow out when I had been on the highway is unbelievable. I could have been killed. Upon looking at the other tire, it was clear it's in the beginning of the same delamination. I am 60 yrs old, and very experienced in all aspects of auto mechanics. The store, Pep Boys in Hicksville, NY offered a pro-rated credit toward the purchase of new tires. I do not want their tires. How could I trust them? I think I should be entitled to a full refund and they should be held legally accountable for selling defective tires that are truly dangerous, very possibly deadly. Thank you. The tires are available for examination at any time.

I went to Pep Boys to have my front struts and rear shocks replaced on my 84 Toyota Cressida and Pep Boys said they needed to order them from their supplier. When shocks/struts arrived, I had Pep Boys install them. When they were finished, I was not called to pick up the vehicle. I called them after several hours and was quoted a couple of hours to install. They told me that the vehicle was finished and that I could pick it up now. I had a coupon for 50% off the labor, with no conditions printed on coupon from their website, stating any stipulations about what kind of labor. I was not given 50% off the labor. They shorted me $30.66 off of what should have been credited off bill. I have been in contact with the manager and they are looking into this.

Also, I was charged for one type of shock that I purchased, Monroe OE Spectrum shocks/struts, and they installed Monroe Sensa-Trac shocks, which were a lower price. I also received the boxes that the shocks/struts came in and they also said Sensa-Trac on all 4 boxes! Pep Boys told me that these are the correct shocks according to their computer and that there was nothing wrong. After contacting the Manager ** at the Oxnard Pep Boys where they were installed, he contacted corporate headquarters and they told him that Monroe had changed the name of the shocks/struts and that these were indeed Monroe OE Spectrums.

But they are not OE Spectrums, they are and came in Sensa-Trac packaging and are selling something that is not what it is supposed to be and charging more for something that it is not! This is misrepresentation of a product and a sale. I don't know if Monroe is to blame or Pep Boys, but when I looked at Pep Boys in store stock, they had OE Spectrum shocks in packaging and Sensa-Trac in another (Explain that to me).

There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have the front end work done because there is a noise when I hit a bump. They said they will charge $19.99 to inspect the front end. I asked if that amount would be applied to the bill if I have the repair work done. I was told no. They told me what was wrong. I gave the okay to have repairs done. I had the control arms repaired. When it was done, I paid the bill and the cashier said the noise would be 95% gone.

On the way home, the front end noise was still there just as always, as if nothing was done. I went on the internet on the Pep Boys' site and while checking some info, I saw that the inspection fee should be free when the work done. I called the store and complained that the noise was still there and that I should not have been charged for the inspection fee and I was told they could look at that when I bring my car in again for the front end noise. I had decided I was not going to bring my car to Pep Boys anymore because I don't trust them to repair my car anymore. I called the corporate office many times and cannot get my $19.99 inspection fee refunded.

The manager insists on issuing refund to original debit card, even though that card and the account attached to it no longer physically exists. Even with receipts and new-in-box parts in hand, the manager refused to issue refund to the new card, or to have a check cut to me instead. The manager insists I take store credit for parts or produce original debit (not credit!) card. It just seems in poor taste not to have some sort of policy in place for dealing with these edge-case refund scenarios.

On Saturday, March 31, 2012 I went to drop my car at Pep Boys Auto located at 10899 Folsom Boulevard, Rancho Cordova, CA 95670. The person who took care of me was **, the store manager. The service I requested was to replace the rear rotors. I left my car at 9:00 am and when they called me to let me know about the work that needed to be done, ** mentioned that besides the rotors, I needed to replace the hardware kit for the rotors. I agreed to the additional work but when I picked my car up, they told me that my driver side tire had a bubble in it. I made the payment and left and went to the place I had bought the tire from/ At the time. they were replacing the tire. I requested to rotate the tires but it was noticed that a bolt/lug nut was broken/stripped and Pep Boys had just worked on my rear rotors.

So first, Pep Boys broke the rear bolt that the lug nuts screw on to and it was obvious because the bolt was not all the way on. This could have been a huge emergency hazard. If I was to get a flat somewhere, I would not be able to change my tire. I went back to Pep Boys and told them that the bolt was broken and they needed to fix the issue. When they removed the tire to fix the bolt, I noticed that the part mentioned to be replaced was not installed so I mentioned it to them and they said they would look into it. I can't believe Pep Boys of all places, charged me for work they did not do. I've seen this on TV numerous times, and that's why I choose to go to a reputable establishment. However, the quality of work and trust was the same as going to an independent unknown shop. I mentioned this to one of the store personnel.

After about 30 minutes of looking for **, who seemingly disappeared, they apologized and kept reinstating that they have now fixed the broken bolt (that they broke). Then after about 30 more minutes of figuring out how to handle the situation, they came to me with an offer of giving back the money they charged for the hardware kit and an additional $50 to just go away quietly (that was my take on it). I was totally disappointed and upset at this point. I can't believe Pep Boys is no better than any other rip-off shop. And if I didn't get the chance to check the part, I would have never known. I was totally livid. So, at that point I asked for another reasonable accommodation since they not only lost my trust, but also broke the law in the process. I asked that since I had a bad tire, for them to replace it at a discount (not free), OMG. Then **, (fast talking, wide eyed, appeared to be half drunk) proposed changing two tires at a huge employee discount of $235 or so. Are you kidding me? I could buy two brand new tires for less than that. He was a disgrace.

After five hours of being at Pep Boys, this was the best they could do. My boyfriend was very upset at this point and just told them to keep their tires. We attempted to get higher management involved and per **, there was no higher management. That was it! Are you kidding me? They are ripping off people and if they get busted, they are offering $50 to go away, and I'd have no recourse. I will never ever go back to Pep Boys and I will warn everyone I know to be aware of the practices they are doing, at least at the Rancho Cordova store, but you never know how prevalent this practice may be. I mean if the store manager is doing it, who else might be doing it in the corporation? ** didn't seem to care and he was not taking any responsibility for the issue with my car at the time of service. Some of the other supervisors were trying to fix the issue and offered me services to compensate for the mistake they made and for damaging the car without telling the customer. I expected more at Pep Boys but I am so disappointed at this time. They don't seem reliable plus they were trying to rip me, and potentially other customers off.

I went there to get four new tires for my 2010 Mazda. I was talked into needing new rear shocks. The mechanic couldn't get the part to fit on my car, so he had to put the old shock back on my car, which probably didn't need replacing in the first place. However after this, it will probably need replacement because he stripped the bolt that fastens into the shock and allowed me to leave the property. As soon as I pulled out of the parking lot, I heard a clicking sound and knew something was wrong so I went back and that's when he admitted his error. I had to leave the car overnight to return the next day to find he had put on my directional tires on incorrectly, made a mess of the new tires and the store manager supposedly fixed the stripped bolt; however two days later, I heard that same clicking sound so I took it to a reputable shop only to find the old stripped bolt was still on my car .

I took my Nissan to Pep Boys on Ridge Ave. in Philadelphia at the end of November and had 4 new tires put on. I drove back to my house and parked the car for the night and by the time I came out for work the next morning, I had 2 completely flat tires. I went back to Pep Boys, where they informed me that the seals on all 4 tires were installed incorrectly and they had to be replaced, which took over an hour. I made my first complaint to corporate at this time.

A few months later, I took my car on the highway for the first time and when I reached speeds in excess of 45 mph, the car would shake violently. I refused to take my car back to Pep Boys after the terrible experience I've already had and took it to Nissan, where I should have gone to get the tires in the first place. It turns out the tires were not weighted correctly when they were put back on at Pep Boys, so I had to have them weighted and re-balanced which cost another $200 at Nissan.

I disagreed and called corporate again, and requested to speak to someone other than the morons they have working in the stores. No one called me back and I followed up again tonight, where I was rudely told by Sylvia in customer service my case was closed and they would refund the balance, but she didn't know how much that was. I put a request in to speak to her manager, but who knows if I will get a call back.

I will never ever use or recommend Pep Boys again. I could have been in an accident as bad as the car was shaking, or stranded somewhere when I got the flat tires and they will take no responsibility at all for this.

My 20-year old son took my car to the Fort Myers Pep for tire repair (flat). After reviewing his receipt for 4-5 month old tires with road hazard warranty purchased at a separate Pep Boys, they took the car in to the service area. After some time, they brought my son to the car and informed him that the 4-5 month old tires had "dry rot" and he needed to buy new tires. They then proceeded to make a very disturbing and confusing argument with him that it was against Pep Boys corporate policy to install two tires on the front of any vehicle! I asked that the tires be placed on the front when I bought and paid for them and was not informed of this policy at the separate/different Pep Boys! He simply had a flat tire and wanted a plug or patch and now was being told he had to buy new tires! He suspected something was odd and declined, asking that the tire be repaired planning to have me deal with the dry rot issue.

Unfortunately, he had to return shortly after due to the fact that the tire went flat again. Upon returning to the Ft. Myers Pep Boys, he was again harassed about the fact that the tire was dry rotted, was against corporate policy to have tires installed only on the front and that he needed to buy new tires. He again declined, asking that the road hazard warranty be honored and have the tire plugged. This time, it took 3 hours to plug the tire! I called the Pep Boys where I had originally bought the tires. I confronted the manager about the two tires on the front installation policy and was told that there is a Pep Boys policy in effect regarding that. I asked why would a different store give so much trouble to a customer about that and he couldn't offer an answer. I asked why the Ft. Myers store would insist that the customer buy new tires when they were only a few months old because of the dry rot. Again, he could not answer. He did say that if the tires were dry rotted, the road hazard warranty and a Pep Boys National Policy regarding dry rot would have allowed the Ft. Myers location to replace the tires for free!

Upon arriving at the original Pep Boys location where I had purchased the tires, we found out that the tire on the right front of my cars was not the tire I had bought at Pep Boys! I can not emphasize this enough! The tire on the left front was fine, no dry rot. The tire on the right front was the spare tire from the trunk! The Pep Boys tire was in the trunk! The Ft. Myers Pep Boys took the old spare tire out of the trunk and put it on the right front of my car and then showed it to my son and told him it was dry rotted and he needed to buy new tires! All this after seeing his receipt from a few months before knowing they were new! How do you explain something like this? (rhetorical). They were trying to scam my son. Who knows how often they successfully pull this scam on the elderly residence of Ft. Myers? There needs to be an investigation of the Ft. Myers Pep Boys. A sting of some kind!

I took my car to get it aligned to Pep Boys in Fullerton, CA. When I went to pick up the car, I found out that when they were test driving it. The hood opened while the mechanic was test driving it. It broke my car's windshield and the hood broke in pieces missing the latch. And now they only want to replace the windshield but not the hood. When I turned in my car, my hood latched perfectly.

I took my car to Pep Boys in Westchester, CA 90045 on 01/23/2012 to get four (4) new tires. The manager told me that it would take one (1) hour and it really took three (3) hours. My rims were damaged (nicked), all four of them. I took my car back to Pep Boys on 01/27/12 and reported the damage (and showed them) to the Manager Cesar **. He told me to have them repaired and bring the bill back to him. I did this, and he made a copy and told me that he would send it to the district office. I have not heard from him since January. I really need some assistance from Pep Boys with this matter.

The starter was installed. After 1 year, it failed. I was charged $110 for replacement and labor. All kinds of labor and costs to put in Air Intake Control Valve the following week totaled $437.31. Subsequently, after another following week's time, the car overheated with unstable idling. I told I had a blown head gasket and engine when I was just low on water.

I have been to Pep Boys about 3 times in the last six months and always pay by cash; they insist I provide them with my home phone number. I believe this is illegal and is none of their business as we are all sick and tired of cold call solicitors. Hope someone can bring this nonsense to a halt and put them on notice.

02/26/2012: I visited my local Pep Boys tire shop located on Stream Walk Ln in Manassas VA for the replacement of 2 front tires and a front end alignment. Several hours into the service, I received a call that my car needed over $1,000 worth of repairs. I returned to Pep Boys with my husband in tow, who has over 15 years experience in auto mechanics. While I stand in line for the service rep, my husband walks back to the garage where our Nanny's car is on the lift. He then questions the mechanic about the repairs they recommend, including brake pads & roater for front and rear, and a serpentine belt. At this point, the mechanic fails to point out the crack he thought he observed in the serpentine belt and admits that the car does not need roaters and has several months of usage left on the pads.

My husband then proceeds to ask him why the 2 new front tires were installed on the back of the car. Which he replies its company policy, speak to a manager. My husband then enters the front area, where I have been waiting in line to discuss these concerns with Josue **, who argues that it is policy to put all new tires on the rear and he can not change them. My husband explains that the car is front wheel drive, the existing back tires were good, if this was the policy, they should have made the wife aware of this when she left the car in their care to replace 2 front tires! My husband then demands that the rep. call the manager, we want our tires on the front not the back. The rep proceeds to call the manager who allows the tires to be installed on the front. After much attitude and disgust, the service rep. complies and then returns to say that it is not possible to perform a front end alignment on the car. In turn, my husband questions why we would install 2 new tires with a proper alignment and that it would be unsafe to drive the car without this. In addition, it would damage our 2 new tires. The service rep. stated he would not perform the repair.

We then paid our bill, which was much higher than quoted, although they did not even perform all of the services originally quoted. When my husband entered the car, it was obvious changes had been made to the front end alignment and it was made worse by ever by the Pep Boys mechanic and down right a danger to drive the vehicle. We drove it directly to McCarthy's Tires in Manassas VA, parked in overnight. The following morning, they performed the front end alignment with no problem at all. It is obvious that the service rep at Pep Boys intentionally tried to damage our vehicle.

I went to Pep Boys to get my oil changed and everything seemed fine. It was my first time getting an oil change there. As I was driving away my brake light came on and my brake pedal pushed all the way down with no resistance. I then parked my car and told the mechanic who changed my oil what happened. My boyfriend who was with me said they probably pinched the brake line. The mechanic looked at it along with the manager and said it couldn't have been them even though the mechanic said he couldn't find a lift point on my car. The lift they used pinched my break line and the manager said the best he could offer me was 10% off the bill if I wanted it fixed. Oh, and he topped my brake fluid off for me, which was laughable. I didn't know that if a mechanic damages your car that you have to pay for it. I'm never going there again and I will file a complaint with the Better Business Bureau.

I took my SUV to be inspected. I informed the tech about the work that was just completed on my vehicle a few days prior. Strangely, my 2005 now has strut issues and an emission problem now that will not allow it to pass inspection. I had to get items fixed or it would not pass inspection. The tech said 2-3 hours work no more. This was at 10am. Now, it is almost 2:30 pm and they say an hour or so. There were zero tickets in the slot of the mechanic working on my car. Now, he has four. Not sure how this guy is going to get it all done as well as the work on my SUV.

A couple weeks ago, I went to a local Pep Boys auto shop in Egg Harbor Township as my car engine did not sound right. When I got there, I told them to do tune-up as I thought it's time for my car to get tune-up done. They said it'd take a couple hours so I called my friend, asked him to come pick me up and take me home. On my way home, my friend asked me how much they charge for tune-up, so I told him that $480. My friend said his mechanic charged him only $200 for tune-up for his car and he suggested me to go to his mechanic next time. I told him "okay" but I was not very interested in going to any other auto repair shops because I have been fixing my car at Pep Boys whenever I had problem since 2006 when I bought my car. So I trusted Pep Boys than any other auto repairs places.

A couple days ago, I found out that antifreeze seems to be leaking from my car because I just refilled antifreeze a few weeks ago and it was empty two days ago. So I had to refill again that day. I noticed some antifreeze around the engine. I also noticed the engine looks overheating sometimes as I saw steam coming out of the hood sometimes. So yesterday I went to Pep Boys again and let them check to make sure that antifreeze is not leaking. Half an hour later, the guy (his name is Demetrio **, by the way) said there are three major things to get done: to replace gasket, timing belt component kit, radiator fan assembly, and so on, which would cost $2200. He gave me that estimate. So I told him I cannot afford that much, so not to do those. Plus I had to go to Philly yesterday, I explained to him. He said if I go to Philly without fixing it, then the problem could get worse and it could cost me even more. I told him that I just can't afford that much so he gave me my car back. I paid $40 just for checking the problem, by the way. I came home depressed, thinking what I should do about that problem. If his estimate were genuine and true, then I'd better just throw away my car.

All of the sudden, the thought about my friend's mechanic popped up in my head. So I called him and asked him to take me to his mechanic. He brought me to LukOil at the intersection of Black Horse Pike and Fire Rd. I explained to the mechanic the problem. The mechanic (named Miguel) popped up the hood and checked the engine right in front of me. He first checked everywhere around the engine to see where the antifreeze leak might be. Finally, he opened the water tank, I think, connect his little machine to that opening, gave pressure and tested it. And he found out the leak is from there. He asked me if I ever changed thermostat. As I didn't know what thermostat was I told him "no." He said thermostat needs to be changed. So I told him to just do it because I was pretty sure whatever he would do would cost me less than $2200. So he made a call to order thermostat. When he hang up his phone, he said it'd cost $87 to fix that, including part and labor. Oh my God! I was so happy I almost jumped on my feet. He took care of the problem within an hour and a half as soon as his order arrived.

After he replaced thermostat, antifreeze doesn't leak anymore. The steam does not come out from the hood anymore and the engine now runs even better than before. Not only he saved my car, because of him I could also make a trip to Philly for my important appointment yesterday. Folks, I would recommend you to go there, LukOil, whenever your car has problem. The mechanics there are such honest guys. They would always charge you the right price. Never go back to Pep Boys as most of them are really dishonest and they would just rip you off. I also decided to stay away from Pep Boys for the rest of my life. By the way, check out online how inexpensive thermostat could break down the whole engine, if it goes bad. That knowledge could save you your car one day.

I bought a lifetime guaranteed part (water pump), which is not working right anymore, so I brought my car on Sunday February 5, 2012. They wanted $224 for labor, which I was not willing to pay because it is too much so I asked them if they could please give it to me to install somewhere else, and they said yes, to come back Monday around 12-1 pm.

So on Monday, first thing in the morning, I took my car to a different auto repair shop where they were going to replace the water pump. They took off the old one so I could take it to Pep Boys to exchange it for the new part, but once I got to the store I was told they did not have it and they said to come back Tuesday. Since then they have been telling me to come back the next day. All this time, my car was in an auto shop, while I had the part that needed to be exchanged with me, and now the auto shop is going to charge me $35 per day for storage. Today is Monday, February 13, 2012, and they still haven't given it to me yet. They'll have it tomorrow supposedly, but tomorrow is my 8th day that I haven't worked because I'm not able to use my car and I can't afford not to work anymore which is why I have decided to find a way to buy it on my own.

Called Macon, GA store and got price on towing hitch and installation. Get to store and have to sign ok to install in a hurried fashion. After they are done I pay but see my 10% part installation was not applied. They had to redo ticket and it still does not seem right. Also, I see $19 shop fee which I question and get a mumbled answer that it's for lights, power. I got home and see I have a $10.50 limited extended warranty. I call the manager and he agrees to refund and apologizes I was not told about this. Also, he gives some long rambling "explanation" that the shop fee has to be charged that way for tax purposes and that all shops do it. Yeah, right. I will never set foot in a Pep Boys store unless it's to use the phone to get directions to another automotive store.

Paid $750 for brake job and other miscellaneous services. At quote time, I was told I would $60 off instantly, only to be told the next day when the vehicle was ready that I would have to mail in a rebate coupon and I would get my refund through a Pep Boys Visa card (probably good only at Pep Boys). I am generally not a fan of mailing in coupon as I have been burnt before in general. When questioned why I wasn't told upfront, the store clerk in Naperville, Illinois store, Tom, got very belligerent and abrupt. The store manager Butch backed him up and joined in the unpleasant treatment of making me wait and being rude and down right condescending. When they sense you might shop around and they might lose your business, they don't hesitate to withhold information. Lack of disclosure does not bother them. I would highly encourage taking your business elsewhere. These guys don't deserve our business.

After buying four Futura Tires from Pep Boys and of course, getting the road hazard and also the premium install and care extension, I have a tire problem. I called the local store at the time [we were in Florida] and was told not going to help. I got back to Columbia SC and went to the store with a tire that looks new [same one from above] but it was blown out and not fixable.

I was told in the short run they had no record of any purchase I had ever made there and that they would not help me. I have the receipt but I refused to show it to them until they show me receipts. Corporate doesn't know how nasty this treatment is going to look in a court of law but it will as I video tape or record all calls. They are out and out crooks and I really am not one you want to mess with on issues like this.

Pep Boys has had my car about 6 months out of the year. I paid almost $3000 for a half done job. My car cuts off and doesn't start after all this money I paid. Pep Boys currently have my car. They returned it two days ago just for me to get home and my car cut off and wouldn't start after they said they replaced my engineering.

On 1/16/2012, I took my car into the local Pep Boys because my car was overheating. After they checked it out, I was told that my coolant wasn't circulating because there was gunk in there and I needed to have my radiator flushed. Fast forward a week or so. My car starts acting funny, "jumping" when I start it and then my check engine light comes on. I called the store that I brought it into and the girl told me that their scanner is down so they can't diagnose exactly why the light is on, but to bring it in and they'll do a visual check. I went out and popped the hood to take a look and I found the mechanic's vise grips still clamped to the ** radiator hose!

I had been driving around like that for over a week! When I brought the car up there, they basically took the car in back, pulled the grips off and brought the car back around. The store manager said that my check engine light being on was unrelated to the clamp on the hose. Then, he made a joke about the mechanic "leaving a present" for me under the hood. These jokers didn't even apologize! After another 2 days of having my car act like this, I brought it to another shop to have them tell me that the tech cracked my radiator when they put the new cap on and that I have a blown head gasket. So now, we're not talking hundreds of dollars in repairs, we're talking a couple thousand.

I will never, ever step foot in another Pep Boys as long as I live. I will do everything within my power to get my money back for the damage they caused to my vehicle.

December 19, '12. I had a stress test on my 2006 Ford Explorer radiator at Pep Boys. They said I had no leak. On December 29, '12 I came back to have my lower and upper hose checked and they broke my radiator and told me it had to be replaced based on a second stress test they did. I had a slow leak on the left front when facing my truck. And they showed me the right front side raining down antifreeze into a pan. I filed a police report that day and was told to have them fix it. So on December 30, '12 I took my truck back to them. They charged me $945.00 for repairs. And now my tire sensor stays on my dash saying it's in fault and my truck vibrates from the gas and break petals through the hold truck.

On Jan. 17th 2012, I was told to bring my car in at 9:00 am on Friday for a broke off lug nut done by another company. I told them that this company had told me that I would need the lug nut torched off. They quoted me a price of $50.00 dollars labor, $3.52 for parts and $79.00 dollars for a tire, complete price $142.00 dollars. I agreed to the price and took my car on Friday the 20th at 9:00am.

When I got there, they said I would have a 2 hour wait, so I left my car and went home. At 11:30 am my daughter took me back up there and I found that my car was still sitting outside. So I went inside and ask them how much longer would they because I had to pick my wife up from work at 3:00 pm. They said about another hour and a half. At 1:30pm, I got a call asking for permission to torched the lug nut off because half of it was still on the rim and if given permission, there would be another $39.00 dollar charge to torch it off because I was in a bind. I told them to go ahead and asked them how much longer it would be, they said another hour and a half.

At 3:30pm, my daughter took me back up there and I was told that they had to find some parts that were lost and they would be done. At 3:45pm, I was given a bill for $198.39. I complained about the price but to no avail. I paid the price, took my keys and drove off to pick up my wife an hour late, to try to calm down I turn on my CD player to play some music only to find that my CDs were missing. I call the manager and all I got was we have surveillance cameras so they wasn't stolen from here. I had been no place else and the car had been locked for 4 days.

Took my car to a Pep Boys to get 2 new tires and an alignment, when I was in waiting room heard the tech ripping off my undercarriage while on the lift. When he came back and asked him what happened, he stated he tried to zip tie it back up but its ok. Really if you had to try to zip tie it, it's not ok! Then they gave me back my car with the tire pressure monitoring light on, well went back it told them they need to fix it tech looked at me like I was stupid and said that would mean I would have to take all the tires back of, um yeah it needs to be fixed.

Mad because they were supposed to be off by then and slamming my tires and rims around. So while he is doing that I look at my receipt and realize that the "free" oil change they charged me for. Went to talk to a manager and took him 20 minutes to refund the money. I went back to see whats going on with my car and he has the pressure monitor in his hand saying that its corroded. I was so mad left taking it with me.

On the drive home, the alignment is messed up. I got home and look at the pressure monitor its not corroded they broke it! Cost $150 estimate from dealership. Called customer service, ended up taking a day off bringing it up there for them to fix the pressure monitor gauge and the alignment. When I got to pick up the car, they said nothing hand me the keys and said there is nothing they can do for the undercarriage piece which is $200 to replace! They replaced it with a smaller gauge not the same exact one.

So I called yet again and they told me I will get a call back within 24-48 hours. Never got a call so I called and they told me they ordered the plastic part for under my car and will call to replace it, well I didn't want pep boys touching my car again after the way it was treated and the way I was treated. The area manager called and pretty much told me they have the part they want to replace it. And gives the choice of going to another shop and getting estimate and bringing to them or having them replace it. Which is fine at least they are trying to fix it, but for 2 1/2 days off of work to fix an additional $350 of damage they did to my car! Oh, we don't reimburse refunds for that. Worst experience I have ever had at a car repair shop!

I had a new alternator put in at $365.00. Yet the car was still having some issues. After 5 months, they check the charging system light on. They took it back and I was told it was a plug. The plug was given to me. The plug was inside of the alternator.

My husband was unable to repair. I took it to my garage and was told it needed another alternator because of the plug. I took it back to Pep Boys and I was asked why did I bring my vehicle to a Mom And Pop shop and why didn't I believe them. He is a corporation. He then stated that it was the plug all along! So why did I pay for an alternator?!

I don't give disrespect. I am a 53-year-old woman with my master's degree. I was victimized, angry, dissatisfied and ripped off! I have yet to hear from the district supervisor. He closed the case because he couldn't get in touch with me. Really?!

Big problems at this store. Here are the facts of my situation:

1.) I ordered tires online for the following week. 2.) I came in for installation as scheduled. 3.) The tires were not there. 4.) Filed complaint online hoping for discount for the inconvenience. 5.) I came back for installation four days later and tires are installed. When checking out I wasn't informed I could get $25 back with the free sign up of the Pep Boys card. 6.) I buy some gloves in the store and when checking out the lady informs signs me up for the discount card. 7.) When I get home to put the tire purchase on my account online to receive credit, I notice the kid that checked me out with the tires had changed my address on the receipt but kept my phone number.

I can only speculate why he did this at this point. I am assuming that he changed my address so that the company wouldn't cross reference the complaint I filed for the tires not being there initially. I normally would give him the benefit of the doubt in this situation. However, the information I had entered online wasn't changed consistently enough (failed to change my number) to be an accident. I am assuming they didn't change my phone number so they could still contact me when the car was finished. I don't know if this is the way this particular store does business, but I feel as though the logic is flawed enough to let people know the facts of my particular situation. To be fair I feel the tires were installed properly and the price was good. I have not heard back from corporate regarding some closure to my situation. I will post an update if they get back to me.

Save your cash and your car stay as far from these guys as you can! To date I believe my vehicle has been serviced three times at the north academy Pep Boys location in Colorado Springs CO. In my opinion, based on the same work, done previously on the same car. Pep boys have been a huge disappointment. I feel that the quality of parts used or the work done is far below my standards. I was lead to believe the warranty was something it truly is not. Something is truly wrong either with part quality or installation. The work performed on my vehicle was truly disappointing. Just over half the miles I expected to get compared to last time this job was done or for that matter the last three times this job was done. There was no real savings between the Pep Boys pricing and anybody else. So as a customer I feel screwed to say the least. I was told it was top quality it clearly was not.

This is the fourth time brakes have been done on this car. Everybody else did 40,000 plus miles. The job done by Pep Boys shop was junk in 29,000 really 25,000 on the metal at 29,000 miles and I paid just as much and today learned half the parts I believed were replaced were not. Also I spent over three hours waiting for a phone call Mr. Dennis ** the stores service manager said I would be receiving from one of their reps (Bill **) I believe Mr. ** said his name would be. Still have not heard from him! Just another pissed off customer to Pep Boys! Wish I had read the other reviews before deciding on Pep Boys. In my opinion these guys suck at what they do and use low end ** parts to suck at it!

In my opinion this company or at least this store really just doesn't care. I my quest to bring my experience to the world I have found I am late to the game. I will read before spending my money next time. No shortage of complaints already on the web about this company and this particular store! Live and learn! Don't let these people get near your car!

On 11/25/2011, I brought my vehicle in for service because it was over heating. Your team checked my vehicle and determined that the radiator needed to be replaced. We replaced it ($584.74). On 12/4/2011, I took my car in for the second time for overheating. Your team re-checked my vehicle and reassured me that there was nothing wrong. On 12/6/2011, I took my vehicle to your team for a third time for overheating. Your team re-evaluated my vehicle for two days and determined that the vehicle was fine.

On 12/10/2011, I took my vehicle in for the fourth time for overheating. Your team keep my vehicle for two days for re-evaluation and determined there was nothing wrong. Finally on 12/15/2011, I took my vehicle for the fifth time to your team. Only this time, your team determined my vehicle needed to have the head gasket replaced. As you can imagine, I am very frustrated with the services I received from your team. I ended up taking my vehicle to the dealer to be repaired on a AAA tow truck. I am requesting all my money back for the old repairs and to have all the new repairs paid for in full by Pep Boys. I am willing to take legal makes if necessary.

Allow me to say that I truly love your service and I have gotten oil changes at your establishment before. I have enjoyed your service so much, in fact, that I have often recommended it to my friends and acquaintances.

Unfortunately, I find that I am no longer comfortable in your establishment because of the rude and obnoxious customer service that I received at my last encounter with your store on November 10. Not only were my family and I were waiting for 2 hours to receive an oil change, but one of your employees at this location disrespected my fianc by his attitude as well as his behavior. I estimate that my family and I spend more than $100 a year in your store. I feel badly that my friends and family and I are forced to put that into a competitor's cash register. I would rather it go to you, which is why I am writing.

We will definitely reconsider never servicing the Pep Boys in Landover Hills again. I will never shop or purchase an oil change from Pep Boys again unless I'm in immediate need of an oil change.

I encourage you to work with your employees' customer service in order to strengthen their politeness instead of being rude. You are losing business because of the constant presence of rude and inconsiderate employees.

I went to Pep Boys located at 1610 Stefko Blvd. in Bethlehem. My alternator went bad and I have it under warranty. The alternator was supposed to be replaced and I was told that it was. I was then told that there is something leaking onto the alternator that's why it went bad.

I'm having problems with my vehicle once again and I took it to a mechanic and he informed me that the alternator is bad. I asked him to check for a leak and he informed me that there is no leak and that the alternator was never replaced. I then called Pep Boys back and I spoke to Hector, who is the gentleman that assured me that it was fixed the first time, and I told him what the mechanic told me and he said, "I changed the alternator out of common courtesy due to the fact that my mechanic said that something was leaking on the alternator".

To my knowledge if something is under warranty and it goes bad, you're supposed to replace it. I am tired of Pep Boys taking my money and not fixing the problem!

I had a horrible experience with Pep Boys. We bought a part that we thought was bad and put it on and the car did not work. We decided to take it to AutoZone since Pep Boys did not have the ability to check it. It was a bad part so we took it back and exchanged it, but still the car did not work. We held on to it for a while and in the meantime, I started to have problems and we kind of set this aside since I needed to take tests and found out that I have MS (which is quite expensive to find out). We finally got around to getting back to the car after the shock wore off a little and took the car in to a mechanic. This part was not the problem and they said that they even checked the part to make sure it was a good part. It was, so we decided to take it back. That was not going to happen. I explained the situation to them and they did not care, then I called the hotline and they called back and couldn't have cared less.

I cannot believe how cold this business is and I will not ever shop with them again. We had the receipt and the part which you could see had never been used and we could not get our money back, which could be used toward our doctor bills. I know sometimes people give sob stories and don't tell the truth, but I have all the paperwork that could prove this if I had to. I will never shop there again.

Service writers are paid a hourly wage, plus commission on sales and labor. What Pep Boys does not tell them or has them sign in agreement upon hiring, is Pep Boys has a firm that calls customers and asks them about there service. Well, if a customer rates you at a (7) on a scale of 10 the service writer gets a zero, only 9 or 10 scores count. Now The service writer gets his commission sales downgraded, meaning Pep Boys only pays a percentage now instead of his full commission and that goes on for a whole 1/4 of the year.

Now if a customer if upset about the mechanical work done by a technician or mechanic, they don't get a cut in wages, the service writer does. Again none of this is said to you when you are hired or in a written form you must sign. You just find out weeks after you have been working and all of sudden your commission drops and you ask. Pep Boys can take your money if the customer gives you a (7) rating. My Question is, "Can they legally hold the money you earned when you never signed that upon or explained to you by management before being hired?"

I took my car to Pep Boys to have some a routine maintenance work done. The work came to an unbelievable $560, with almost half of that just being labor. The car was running perfectly before I took it there. Well, $560 and about eight hours later, they called and told me that my car is ready. I went to pick it up. Remember, nothing at all was wrong with the car before I took it to them. I got it back and the damn thing shuts off when stopping now! It also has a rough idle too. Neither problem was there before they touched my car.

I called them the next day, as it was late in the evening. I told them about what was happening, and I was told to bring it in the next day. Two days later, I got a call telling me that the car has been fixed. I came to pick it up, and the manager told me that they drove it for six miles and it didn't cut off at all. That was **. The damn thing cut off at least three times on the way home! I called back when I got home to tell them it was not fixed, and they told me to take it to the dealer.

They kept telling me about how much they checked websites and could not find the solution to my problem. They said that it was happening to thousands of Dodge owners, and nobody can figure out what's wrong with them. This is all **, I think. All they did was re-flash the PCM, which did not fix the problem. So, I took the car to Pomoco. They also couldn't fix the problem, but they gave it a worthy shot, better than Pep Boys. They said the throttle body was really dirty, so they cleaned it.

Well, it didn't fix the problem; now for the discrepancy, I paid the Pep Boys to clean this throttle body! It looked like it never happened. I do not know anything about cars, so I was unable to check. That will soon change though. I am taking this car the dealer this weekend, but after this whole mess, I will be learning a lot so that I can make repairs and do my own maintenance work. Pep Boys took a perfectly working car and ** it up. This car belonged to my dad, who passed away two years ago.

Be very, very careful here. Buy parts, but don't have your car serviced here if you want to be safe. For convenience' sake, I had a headlight changed & asked that all brakes be checked because I knew mine were old. I'd been told earlier by another garage that the front brakes were worn and rotors needed to be turned or replaced.

At this Pep Boys location, I was told the front brakes were "just fine", but that I had a cracked drum on one of the rear brakes. They quoted me about $300+ for the work. My trusted mechanic had an opening, so I had him check the problems to see what he would charge me. He told me rotors needed to be thrown away and showed me that there were no pads at all on the front brakes and the rear brakes were fine. Don't trust the mechanics at Pep Boys!

Today, I visited your Pep Boys location at 830 SE Military Dr. in San Antonio. I needed this visit to correct a vibration problem that was felt on my 1995 Mercury Mystique. This has been an on-going problem since mid 2010, yet I was not made aware of this until recently from my brother.

I entered the service department and was greeted by service adviser Johnny (I soon come to find out he is the manager, He did not portray the position). I explained that I had a vibration that was getting worse daily and would like to have the balance checked since I had the lifetime balance. Johnny proceeded to write up a service order, he then walked out to my vehicle, looked at the driver side front tire and he came back into the service area stating to me that the tires were almost worn out and they needed to be replaced. I felt this was odd since he just looked at 1 tire, so, I asked what the tread depth was; he stated 3/32. I then questioned him as to what was causing the vibration; being sarcastic, I asked, is it the air? Again, he stated that the tires are worn almost to the point of being illegal, which is 2/32 (a scare tactic to make a sale by instilling fear into the customer).

At that point; the service technician was bringing my vehicle into the bay. My vehicle was lifted into the air by this technician after he performed an inspection in the engine compartment. While in the air the technician also jerked on the front suspension, apparently to ensure there were no loose parts. I asked Johnny to inform the technician be careful when removing the hubcaps since 1 hub cap was cracked on the last tire installation at Pep Boys (this still has not been taken care of). Johnny then went back out to the vehicle, this time a complete walk around the vehicle, looking at the other three tires, only this time he comes back into the service department counter stating that the right rear is not a Pep Boy tire. I tried to explain that my brother has had constant vibration problems with the Mystique; apparently having that tire replaced at another retailer. As a note, I found this Pep Boy tire in his garage gathering dust.

At his point, the service technician was in the process of removing the 3 Pep Boy tires so that they could be checked. Each of the front tires were set up on the wheel balancer and spun to check for defects, at his point I noticed from the customer waiting area, that the right front tire had a severe separation which was more than likely the problem that was felt on the steering. I walked into the shop where the tire technician was measuring the tread depth; stating that it was between 4/32 and 5 /32. This is when I realized that I had just been set up to be scammed; I asked Johnny where did he get his 3/32 tread depth reading from, his remark was by his eyesight. Johnny and Pep Boys Integrity and Honesty fell way to trying to make profit and personal gain. Johnny should have never lied about the measurement; in fact he should have done his job correctly and measured the tread then he would not have to lie to me by telling me that the tires were worn out and needing to be replaced. I know Pep Boys is in the business of making a profit but at whose expense. Also, how many times does this type of selling tactics performed with unsuspecting customers never realizing that they have just been lied to and ripped off?

The next issue was when he decided to do an adjustment on the 2 tires in front; he quotes me a price that put me in sticker shock. Without asking if I wanted the Road Hazard Warranty, he just added the cost into the invoice, then there was a charge for tire disposal (this tire is being adjusted and should be going back to the manufacture for credit, so, no disposal should have been needed) and then there was a charge for tire balancing, most manufactures credit the vendor for these charges for providing customer service for handling their tire adjustments, at least this is the procedure that BF Goodrich used on their adjustments. I thought this tire was a manufactures workmanship and quality issue and not a mileage issue, yet the adjustment was based off of mileage; the terminal did all Johnnys calculation which I feel over charges on this percentage of wear. I rough calculated the percentage worn from the beginning mileage of 80,000 and the current mileage of 116,000 shows mileage of 36,000 miles used out of the 60,000mile warranty. Which roughly calculates this tire worn at 64% yet the Pep Boy system calculated for 71%, I guess another way to make a profit. (a couple of dollars here, a couple of dollars there, sounds similar to a shop supply fee).

I asked Johnny why the difference and he stated that he had no control on the pricing since it is all handled through the computer program, (it is easy to pass the blame to corporate, especially when uncertain on how to handle a situation in which he got caught being deceitful to a customer) he then proceeded to show me how he arrived at the adjustment price by inserting the required mileage in the fields provided on the terminal. We talked about other manufactures of quality tires, (BF Goodrich / Goodyear etc) and the way the tire adjustment manual calculated the cost. I ask if he had the tire manufacture adjustment / warranty literature he stated, no. Frustrated, I finally told him to put my car back together and give me the number to Pep Boys corporate office so, that I could see about what could be done on this situation, in which he blurted out 1 800 PEPBOYS. He did his best to try to keep me from contacting management in regards to this situation, stating that any calls to that number would be directed right back to him. Johnny stated, he makes the final decision on the outcome of this situation, since he is the manager, and that is the way it is. I don't believe this to be the case; since the store name would be Johnny Boys or something of that sort. Although he does run it as if it were his own. You be the Judge.

I definitely don't trust anything Johnny has to say now, since he lacks integrity, and has proven to be deceitful in lying to me about my tires being worn out and needing to be replaced; this, just to make a sale and more profit. If nothing is done about this situation, then Johnny's 20 plus years of management style will continue to go unnoticed until he is caught in another lie, then again on this side of town due to the demographics, it is unfortunately easy to get over on customers by being deceitful. The sad part about it is most of them will or may never know.

Lastly, today I also did comparison shopping on this 60,000mile tire, and it was on average $5.00 more at Pep Boys, than the equivalent name brand tires manufactured by Goodyear, BF Goodrich and others sold at Wal-Mart and Discount Tire, and when it comes time for understanding their customers needs for service and / or adjustments, these retailers are customer friendly, that really makes the difference. I don't want these Pep Boy tires any more after the aggravation this has caused and deceit that I have endured.

I took my car on 9/16/2010 and paid $2,004.21. Then, they had it towed in on 10/07/2010 to fix what they didn't do correctly; I got it back on 10/12/2010. On 11/13/2010, I had to bring the car back to the shop and paid $880.40. Then, when I brought the car to the shop on 12/01/2010, they said that there was nothing wrong with it so I could pick it up. I was pretty upset because they had my car for a week only to tell me that nothing was wrong with it.

So, I called their home office. I was told to bring the car back to their shop, which I did on 12/29/2010. When I got the car back on 12/31/2010, it was still leaking so I brought it back on 1/8/2011. I picked up the car on 1/10/2011 and as soon as I got home, I noticed that it was leaking so I drove right back. This time, they sent the car to the dealership. They said that they would fix it and all they wanted me to pay for was the oil. That time, I paid $36.35 and picked up the car on 1/19/2011. As expected, the car is still leaking so I took it back to the shop on 1/27/2011. I picked it up on 2/11/2011 and I paid $255.90. To date, my car is still leaking.

I am very disappointed with Pep Boys complaint resolution system. I took my car to Pep Boys in Apopka, FL to tell me what was wrong with my a/c. They did a "System Check" and said it needed an evac and refill of the refrigerant. That was done and 3 days later my a/c still did the same thing. It would blow hot air and refrigerant would blow out of the underside of the car. I took it back and then they said the orifice hose and the accumulator can was blocked with trash. They replaced that (for additional money of course). I left and 2 days later the a/c did the same thing. I took it back and then they said the fan was not working. The only time the fan hasn't worked is when it was in their shop and the mechanic was hosing the engine down with water. We got no where with the store manager except getting treated like idiots. I did ask if they checked both fan relays and I was told (contrary to the repair manual) that my car fan had only one speed. We were told that our problem was being taken up with customer service to resolve the problem. Customer service is telling us the store has to resolve the problem.

Now the district manager has called and stated we have a cooling system problem (and my car does not overheat, now or ever). We were told to bring the car back. Why in the world would I want to take a car back to a place that has done nothing but take my money and find something else wrong with the car every time they look at it. While my son was talking to the district manager they got disconnected (or he hung up on my son) so my son called back and was put on hold for almost an hour. Now I'm out almost $600 and still have an a/c that isn't working properly. Apparently their "Satisfaction Guaranteed" policy is their satisfaction and not the customer's. I will be contacting every agency that I possibly can tv stations, better business bureau, and drive my car around with a sign on it about Pep Boys' service. I will tell everyone I know and come in contact with not to go to Pep Boys for parts or service. From the looks of the comments on this site, it is apparent that they need to clean up their image.

#1 - Two weeks ago, I walked into this same Stirling Road store and asked about an oil change. Mechanics who were standing around pointed to Francisco for me to get the answer. Someone passed on my right and walked behind the stacks of merchandise, Francisco turned abruptly and followed him. I could hear him reprimanding the man and the employee answering back. After about ten (10) minutes, I looked towards the mechanics for help and one walked to the back on my behalf to remind Francisco that I was waiting. He returned to say he'll be right out. I continued to wait and wait. Finally, I left in disgust.

# 2 - This past Friday, I entered the store for an oil change at 2:20 PM. Francisco was talking to someone, looked up at me and instructed me not to stand at the counter. As I have a bad leg, I explained I need to lean. He sent me to the customer waiting area. After waiting a good while, I again tried to get his attention. He wrote my work order as he apologized for his inappropriate behavior the week before (#1). I asked that he check my tire pressure and fluid levels as one of the lights on the dash panel was on and I was about to take a long trip. I waited for 2 hours and 40 minutes but no car. At 5 PM, I asked again for my Ford Escape. "We're working in it. I'll call you soon". A few minutes later, I asked again and he had the paperwork right there on the counter. But in spite of THREE (3) hours of waiting, he hadn't called me. That's not all.

# 3 - As I approached the counter, he answered a phone inquiry about new tires. Clearly, he could see I was tired and annoyed so he put the call on hold and wrote up my bill. Then he picked up the phone again and started giving prices etc. As I signed by bill, I asked about the light on the dash and what it costs to change the air filter in the shop or what it costs just to buy the filter. As I asked my question, the phone rang again and he answered the phone. I must be invisible and voiceless in spite of my girth. I said to him, "Doesn't someone standing in front of you deserve some courtesy?". He completely ignored me. So after an unheard of three-hour wait for an oil change, I was tired of being abused so I turned and limped out. Oops, there's still more?

# 4 - I know you won't believe this but that light on the dash was still on when I got back into the car. I had to go to another station to beg someone to check it. It turns out, the left front tire was low. Light went off as soon as we filled it.

Being a female surely has nothing to do with this. Being a senior citizen certainly doesn't play a role. Having a disability with my left leg, that doesn't matter. Or does it?

As a retired CEO with twelve (12) years experience running a multi-million dollar corporation, if someone in my corporation and/or under my supervision had behaved as above, today would be the last time he could abuse a disabled, female senior citizen at my facility.

Yettie **

My girlfriends daughter took our 2004 Grand Cherokee toPep Boys to fix the problem with the truck not being able to pass Georgia state's emission inspection. I am an automotive/truck tecnician in Buffalo NY. they said it would not pass emissions because the truck needed a tune up. They said the truck wouldn't run properly because the foreign spark plugs don't work properly in this american vehicle. I installed Bosch Platinum ll plugs because of the great, long lasting performance I've experienced with these plugs for over a decade.

They were charged $89. for the diagnostic plus more for the tune up. I told her to save the new plugs I had put in the truck, so I could look at them. Needless to say, the truck failed inspection. She found a real mechanic who fixed the problem with an intermittent high voltage reading at the throttle position sensor. I had found the same trouble code when the truck was here in Buffalo, I wasn't able to repair the problem because they had to leave for Georgia. Pep Boys diagnostic wasn't even close to being correct. Pep Boys should not be allowed to operate because of the dishonest, incompetent 'mechanics' and dishonest management

I had wheel alignment done there. I bought alignment which was good for 3 months. When I went back there for realignment, they checked my mileage and I was told the warranty had expired. When I bought that alignment, they never mentioned anything about mileage limitation.

I drive long distance for my work. I can drive 4,000 miles in a month, the way my job is. So when I had alignment done, if I had known the mileage restrictions, I would have purchased a different plan. If I had known about restriction on mileage, I would not have even gone back for realignment. The only reason I went back was for what they have mentioned to me, which is 3 months. When I went back there, they tried to sell me a new plan for 1 year but still they would not mention about the mileage restriction. I asked them, "Why don't you mention everything about warranty so customers can make proper decision?" They told me it is on my receipt. When I showed them the receipt, there is no mention of it.

When I was complaining about their policies and was asking them what they can do for me, I was told nothing and that I need to buy new service again. When I asked the associate the main office phone number, he asked me to talk to the manager and I agreed. He then points to the manager, which happened to be standing next to me during all this time in the confrontation. I asked what he will do since he has been standing here all this time next to me and did not say anything to me or offer any solution. What makes you think he will do anything different? So I asked the manager his name, which he told me is Glen. He also said he is the area manager and I asked him again the main office phone number. His response was the main office will do nothing for me since they will forward the complaint to him and he will call me and tell me the same thing. That he cannot offer me anything. He also wanted to sell me another service and use a store coupon in the weekly ad, which was for 10 dollars toward that.

I left without any purchase and also called the main office and complained and mentioned what the manager's response was. I was told I will hear from someone within 48 hours which never happened. Pep Boys' customer service is really bad. I will not be going back anymore, and also all of my friends.

upon having a fan belt break in desert 50 miles out of Yuma had to be towed an only garage available was Pepboys...here is original quote..$383.71..8 hours later.......and myself having to walk (when service part runner trucks sitting in lot) in 105 temperature to Lowes Store for bolts to repair and at my costs also..They charged this to get us on road to California repaired with SCREEN DOOR TYPE BOLTS...omg..NEVER GO TO ANY PEPBOYS!!! i HAVE KEPT ALL CHARGES AN RECIEPTS INCLUDING LOWES HARDWARE..As Well As Insisted on the non-automotive bolts being added to my truck to hold on the water pump to be put in writing on the final reciept which it is

My car broke down on the highway on 11/02/2009 and was towed to the Pep Boys in Fontana. They installed a new fuel pump and it ran fine afterward. A few weeks later, my car broke down again and I had it towed to Pep Boys in Burbank. They told me the engine needed to be replaced and it would cost me $2,000 and I gave them permission to install a new engine. I ended up paying $3,195 and taking delivery on 12/9/2009. After a few days, I realized the engine sounded a lot different from the original and it was ticking and knocking. When I called Pep Boys, they told me it was just a new engine and it was just settling in. I took it back to Pep Boys on 12/21/2009 and they said there was a problem with the lifters and worked on the vehicle until 2/2/2010.

On December 23rd 2009, I filed a complaint with Pep Boys and they acknowledged the issue with the engine and provided a rental car up until my car was returned on 2/2/2010. It still sounded like a lighter tick but they insisted it was normal. In August 2010, I turned my air conditioning on for the first time and noticed it was not working. I called and was told it had nothing to do with the new engine and that it probably would need to be charged. Pep Boys wanted $90 just to look at it and I declined service.

On June 25th 2011, I was returning from a business trip in San Diego when I stopped and filled my gas tank at an Arco station. About 20 minutes later, the vehicle stopped running completely. It was late so I had to have it towed to the local Pep Boys Tri City/Oceanside store number 742. The store was closed so I had to pay $25 for a taxi to the only hotel in town that had a vacancy on a Saturday night. I then paid $88.09 for the night and $25 taxi ride back to Pep Boys at 9am the next morning.

On arrival, I explained to the service technician that we are stranded and had been there overnight and they agreed to start work immediately on my vehicle and at the time, they only had one other car in the bay. Two hours later, I returned to Pep Boys and they had not even looked at it. There were several other cars there and after complaining, they said they would see if it was the fuel filter and if it's not that, it may be the fuel pump. The person working on my car kept disappearing off to lunch or wherever.

At 5 pm, I started to complain, knowing they would close in an hour and I would be stranded again. At 6pm, they told me the engine installed at the Burbank Pep Boys was junk and that they will have to install a new one. We also noticed that the original paperwork was incorrect and they showed my odometer at 1 mile at the time. After an hour of arguing, the manager (Daniel **) told us it would take seven days to install a new engine and we were told they would work things out with Burbank Pep Boys. He then made arrangements to get us to a rental car place and said they would pay for it for seven days while the work is being done and he called and got an estimate for $201.53. He told me I would have to pay for it upfront because the rental car they usually use is closed on Sunday, but he would reimburse me at a rate of $29 per day.

On June 27th 2011 at 10:18am, Chuck, the manager in Oceanside called me to say that they would not replace or repair the engine because it is no longer under warranty and Burbank Pep Boys will not stand by the repairs. He said that Oceanside will pay for the rental car they had me get yesterday but will only pay for that day and today and that I have to return the car today. At 10:36 am, I called and spoke to the service manager in Burbank (Juan) who explained and we talked over the whole situation. Juan explained that they purchased the engine block from another vendor and it had problems with the lifters, and that is why it was making the noise. He said that during the time they had it, they sent it back to the vendor but he didn't have the time or capacity to repair or replace it. I was calling daily to get my car back and they were paying for a rental car so they cut their losses and tried to fix it themselves.

He said he will work with me and he would fix it, no charge. And if they couldn't repair the engine (send it to a machine shop), they would replace it; but they won't pay for the tow from Oceanside to Burbank or for my rental car. I called several towing companies and it would be a minimum of $500 to tow it to Burbank. I asked him why they can't just fix it in Oceanside and he insisted he would not and could not do anything unless they car was in Burbank. At 11:55 am, Daniel ** from Pep Boys Tri City called and will release the vehicle at no charge and will pay for two days of rental car and told me I could return it to any Enterprise rent-a-car. I called Enterprise and they will charge an additional $50 if I don't return it to the San Diego Airport. I've called 1(800) pep-boys but the line disconnects (4 times).

Finally, I got through to the complaint division and spoke with Andrea. I explained everything and they re-opened the case I filed back on Dec 23rd 2009. Fontana Store $400; Burbank Store $3,195.62; Taxi $50; Hotel $88.09; Car Rental $61.06 (2 days); Prepaid fuel $73.80; Insurance $12.00 (2 days). I spent a total of $3,880.57 and I still don't have a car and am paying per day for a rental car. I'm a self employed artist. I've had to cancel all of my art shows for lack of a car. Financially, this mean ruin.

June 4th, I took my 99 Mazda p/up to PB on Capitol Blvd, in Raleigh, NC to have it serviced. I dropped it off 8am and finally got a call at 1pm it was ready. I went down picked it up and paid the bill and left. Only 1 mile down the road my Wheel and Tire falls off rolls down a hill hits a parked car. This damaged my wheel well, my whole fender and the parked car drivers door, not to say what it did to my axle/ Wheel Hub, and Wheel Barrings. It was due to Pepboys not putting the lug-nuts back on my front wheel.

The police were called and Pepboys came and picked it up, took it back to there shop, took me home and told me it will be done in hr. Well, I called them 2 hours later just to be told another hour. Finally 4 hrs later at 6 pm, the manager picked me up and then there were Rags hanging from the axle of my truck. I called the corp office only not to have my calls returned, so I went out and got an atty on the following Tues. I had to take my truck to the Mazda Dealer get estimate, pay my atty, pay for rental car and than when Pepboys were contacted by my atty. The legal dept of Pepboys told me to return my rental car and they w/ reserve one for me. So I did. Here it is June 21, now I was told to pick up my check from my attorney office, which i did and to go to Mazda Dealer and pick up my truck as Pep boys sent them a check for the estimate and time looking at my truck, and told to have the rental car turned back in by Wed, 6/22/11.

Well. here it is 6/22, and Pepboys has not sent the check to the Mazda Dealer for the owed amt of $775. + $30.00 a day for the storage of my truck. So now Mazda will not release my truck to me and I am supposed to turn in the rental car today. Well, how can I do this if I do not have my truck back and cannot get to work due to this no good companies negligence.

I have had to take time off work, miss 6 hrs of work due to this crap. Now I may not get my truck back until I pay the Mazda Dealer the amount due. What kind of business are you running? I am a single lady 50 yrs old. I do not have a hubby, or family to help me. Hell if it was not for my neighbor, I would not have had a way to the rental car place to pick up a ** rental. Now today 6/22, 3pm Pep boys still has not sent the check to the Mazda Dealer and I am still responsible for yet another days storage and supposed to have the rental car turned in by 6pm, otherwise I have to pay the rental company 32. day until I can get my truck back. This is crap. Companies like this should not be allowed to do business. I have referred this to the BBB and to the local TV stations to warn of this kind of business.

Well, first off, I just wanna state that I am a loyal customer. Okay, I took my car to Pep Boys because it needed a new exhaust. Now they only ordered half of it. That was their first mistake. I let that slide. Second, I had to wait a week for it to get there. Finally, I get the call that I can bring my car in and he stated it'll be done before I go to work. Sweet! Not exactly. Now, the second call I get is the worst news I could possibly get. Ben says that they've mistakenly ordered the wrong exhaust! That's not all, they took a saw to my old exhaust so now my car is a hundred times louder than when I dropped it off. It's not even street legal at this point!

Now Ben from Pep Boys tells me that the actual exhaust that fits my car is now $1025.00 and not the original $525.00. To top it off, he tells me that he can't get the part in for another 10 business days, so now I'm without a car for 2 whole weeks. For the icing on the cake, he asks me if I could pay extra for a speed delivery. He was so lucky that he had my car and there was about 15 miles between us. Now if they don't make it right and give me some sort of break, I'm done with them. I'm a full time father. I pick my kids up from school every day. Now we're forced to walk because of Pep Boys for half a month.

I had a complaint over a month ago. This is about the 5th time I had to take my car back to Pep Boys. They are supposed to have put a new engine in my car and their things. The reason I took my car there in the first place was because it didn't pass the smog. After I drove it a couple of days, I took it to get it smog; again it didn't pass. I took it back to Pep Boys. They told me the machine is not working. I'm lost, I need help. They keep sending me the runaround.

On Feb 27, 2011, my car would not start. I had my car towed to Pep Boys. I was there from 2:30-6:00. They did not work on my car all those hours. I asked if my car was being worked on and they started after 5. I was cheated out of my money. The manager, Derrick, was rude to me when I complained about the price of labor. I had a five-day ordeal with Pep Boys. My car is still having problems.

The alternator plus labor costs $545 (tax included). The fuse and accompanying the labor plus tax costs $530.08. When I left Pep Boys, my car was not turning on properly. I complained to Pep Boys' headquarters and Better Business Bureau and they did help me.

Pep Boys installed wrong tire size on my truck the Axel has 4 tires, and it completely ruined 3 of the tires. So I had to make an emergency stop at a sears tire place. The manager there informed me of the wrong tire and the cause of damage, and that it was highly dangerous for me to have been on the road. I tried for two days to get something resolved with Pep Boys managers, but all I got was reimbursement for the one Tire service at Pep Boys. I had just purchased all 6 tires in July of 2010 (10 months ago). Now, I just paid for 4 more tires and services.

When I tried to return Brake pads to Pep Boys for a refund (they sold me the wrong pads), the Store Manager, Perry **, called me a liar and said the parts were not theirs. They wouldn't reimburse me for them, even with the sales receipt. I drove back a couple hours later to speak with Edgar, the person I purchased them from the day before. He told me the same thing, these are not Pep Boy parts, sent another Pep Boy employee to get a box to show me what the parts should look like. Guess what? Identical to the parts they sold me!

I took my car there to have a valve job done. I went to pick it up. About 30 minutes later, I called and told them that it wasn't driving right. They told me that it will take up to 5 days for me to adjust to it. The next day, I drove it and around 20 minutes later, it started smoking so I took it back to Pep Boys. They kept it for about 5 days without telling me the problem. I had to keep calling them everyday to find out the problem. When they said that it needed a radiator, I told them to fix it. About 4 days later, they called me and said that I needed a head gasket too. Before I took it to Pep Boys, I got a diagnostic check. It didn't say that I needed any of that. I explained that to Pep Boys and I told them that they did something wrong to my car. They said that it was already like that. They gave me a price and I told them to fix it. When it was ready, I picked it up on the same day. It ran hot so I called them and I took it back. They forgot to put a temperature gauge in it. I picked it up again and the engine light was still on. They wouldn't give me a receipt. They told me that I had to buy a gift card.

On 12/28/10 at 1:35 PM, I purchased 2 car vehicle car covers. When I got home, which was no more than 10 minutes or so later, I removed one of the covers from the box and discovered that it was used and actually destroyed. I was furious, as this was the second time that this had happened with this store in the past 2 years. I buy several covers every other year as I have several vehicles. I then just wrapped the cover back the best and quickest that I could and raced back to the store. I met the friendly clerk that I had purchased the items from and informed her of the issue and also informed her how unhappy I was that this was not the first time.

She then apologized and told me that she would have to speak to her manager. After a couple of minutes, the manager approached me and asked me if in fact this had happened to me twice. I of course said yes, and that was the reason that I was overly perturbed. She then asked if I had brought the other one back in the same condition. I stated I sure did but I could not remember. Guess she expected me to wash and dry and refold like new? She then said she would not take it back. I asked her why and she just said she would not and walked off. The clerk apologized and said she did not know what to say. I then asked her who else I could speak to and she suggested that I go to their website to file a complaint.

I then returned the other cover out of disgust at 2:08 PM and returned home. I called their Customer Service line and finally spoke to someone at 2:36 PM on the same day and was provided case # **. I was informed that I would receive a call within 48 hours from the manager. I told them it would not do any good to receive a call from the store manager as she was the one that had turned me down. I was told that they had to start there and it would then be escalated if we did not come to a solution.

Finally, on 1/3/2011 at approximately 2:30 PM with no return calls, I called the Customer Service Department back. I was informed again that my claim had been denied. I asked by whom and she said the manager. I then stated that I was not surprised and I wanted to escalate it further. I was then told that it had gone as far as it could and was hung up on. My purchase time was 1:35 PM and return time to store was 2:00 PM. Who in their right mind would bother to go through all of this, thinking they were going to get a $29.98 cheap car cover for free?

Unfortunately, I must be straightforward because of all the experiences I've had with this store. My entitled opinion is to say that this place should not be trusted. I would like to not even provide a star rating, but this is the lowest rating I can put up.

Now for my story, In December 2010, my boyfriend purchased a $135 starter at this Pep Boys location for his 1978 Mercedes Diesel (already in-stocked item). Within 3 days, the starter decided to spark and shoot sparks. They sold us it was a bad starter. On December 26, the starter stopped working.

The El Cajon Blvd. Pep Boys was said to be the only Pep Boys in the San Diego county to carry in stock a 1978 Mercedes Diesel; therefore, we shopped there. On the day that the car stopped running due to a bad starter sold to us, (12/26/2010) he called that night to speak with an employee to ask if the starter for his car model was in stock, and the employee said that yes, it is in their store as a stocked item and told us to stop by as they have it in stock now. We showed up the next day (12/27) and the Pep Boys employee said that the item is not in stock. We said that we called in to ask about it and a female employee said that it was in stock to pick up.

The manager came out and asked us if we called their Pep Boys location on El Cajon Blvd, and we said yes, as it is the only Pep Boys in the county that sells his particular starter for his 1978 Mercedes Diesel vehicle model.

Next, the manager insisted that he must have dialed another number to another Pep Boys. We disagreed and showed the receipt from his rewards/gift card and Pep Boys card that has records of his purchase at that store. Then, an employee came out to scan his rewards/gift card which did show that he purchased the $135 starter at that location.

The manager acted like we did not purchase the starter at that location and then told us that the employee must have not been at his location. We disagreed again (as we did call this location's store number and reached their employee). As a result, the manager concluded that the item was sold to someone else - a coincidence that this customer had our exact car model ('78 Mercedes Diesel 300)

According to the manager, he said that we must bring in the starter and the receipt to the store in order to check if the starter is bad like we reported. After testing the starter for approximately 5 minutes, the manager agreed that the starter no longer works. The manager said that this comes with a warranty, in other words, we can get the starter replaced but he cannot order it for us.

Because the manager stated that he will not/cannot order for us, we must check every few days (call- in or walk-in) to check if the item is back on stock. According to the manager, this item was a regularly stocked item. He said it is likely to arrive on Friday (December 31). The car was without a starter for one week, starting December 26 to 31. He came in or called to (Monday & Wednesday) to check up on the status, whether the delivery truck had the item in-stock.

On December 31st (Friday), like the manager believed, the starter was there. On that same day, the starter broke in half within a few hours of driving. We drove up to Carlsbad for a New Year's Eve gathering with friends and came back to find that the car would not start, and once he pulled open the hood, it showed a starter that was falling apart. We were stranded.

On January 1st, we entered the store to speak with the same manager in regards to the starter that was given to us by that store. The manager said that he must have installed the starter incorrectly and that he wants him to bring it back into the store to run some tests.

We believe that the "new" starter was the original "bad" starter that was given back to us like it had been unprofessionally "fixed" up. There was no new packaging on the so-called new starter. It had the same golden tip box when it was first purchased with the same markings/scratches on the box, said my boyfriend.

We asked if the manager can just please order a new starter, but the manager refuses because he insists that there is no point in ordering the part because it supposedly comes in as a regularly stocked item for the store.

We will never shop at Pep Boys again due to false service, lack of care, weak customer service!

Lastly, the manager said that since it will be the 3rd time that the starter is returned (as it has a warranty), he believes that there is something wrong with our car, and therefore, it must be brought in to be checked. He just would not admit that his place sold us back our original starter because he refuses to order it.

Misinformed, we waited over a week for a new starter to get in-stock at this location (the only San Diego County location to carry this particular item for this particular car model) and got back the original broken starter that was temporary fixed which broke down the same day it was replaced.

On 11/29/2010 I took my 2003 PT Cruiser to Pep Boys in Nashville Tennessee on Old Hickory Blvd. because the oil light was coming on. I described the problem to them when I brought the car in. I told them the oil light (dummy light) was coming on after you drive it for a while and get it wormed up. I told them when you slow up to make a turn or when you come to a complete stop the light come on. I told them to check it out and call me. When they called me they told me the sensor was bad.

I asked if they went ahead and replaced the sensor would I still be charged for the $69.00 diagnostics fee and he said yes. I ask why, since they were doing the work. I understand the diagnostic charge is in place should I decide not to let them do the work, they didn't spend their time checking it out for nothing. But if they were going to do the work I should not be charged for the diagnostic. They told me if I had just come in and said fix the oil light from coming on they would not have charged me the diagnostic fee. So I said I am being charged for telling you where to look to find the problem? They said yes. This is a rip off. Next time you go to Pep Boys be aware of this issue. But also note had I not told them what to check they would have just started replacing stuff without checking. I can see that they would have replaced my oil pump charging me for that then when I had to bring it back because the sensor was still messed up they would charge me again for that.

I asked the manager if he had the authority to make a decision he said yes but he was not going to ask his crew to work for free. I asked how would they be working for free since they will be doing the work and replacing the sensor. They couldn't answer that. I suspect they would have made more money by changing the oil pump and since it's not the oil pump they want to capitalize the most so they charge me for checking to see what was wrong with the car. Basically what they told me is that they done check to see what is wrong they just start replacing parts until they find out what the problem is.

I purchased a GoKart from Pepboys on September 11, 2010 and purchased an extended warranty for $1, 395.26. In September, the Gokart would not run properly. It started to cut back when driving, and finally would not start at all. I immediately contacted Pepboys in September to explain the issues I was having with the Gokart. I explained to management it had only been 1 month since I had purchased the Gokart, and was not satisfied with the recurring problems I was experiencing with this product. I also informed Pepboys I would like a refund, as this product was defective.

As was informed by the Manager that they could not issue a refund, and I would have to contact American Sportworks Company (ASC). As requested, I contacted the American Sportworks Company (ASC) and was instructed to take the Gokart to A&Z Lawn Mower Part (A&Z), located at 4431 Augusta Rd Lexington, SC 29073-9157.

Additionally, I incurred an additional amount of moneyiIn October to hire someone who could take the Gokart from Winnsboro, SC to Columbia, SC. Apparently, A&Z Lawn Mower Part Store is the facility Pepboys has contracted to do repairs. On October 4, I had to pay another sum of money for the Gokart to be picked up from the repair store.

Once I received the Gokart and my son drove it around, it still was cutting hesitating, and finally cut off. We have been unable to start the Gokart since receiving it back from servicing. I have done everything in my power to work with Pepboys management. On October 30, 2010, I once again contacted management and was told to call back next week when Steve, a store manager, would be there or contact A&Z.

On Nov. 8, 2010, I once again contacted Pepboys and explained the issues I have been having to the manager, Steve. He informed me that once you purchase a product like the Gokart from Pepboys and leave the store, it is out of their hands. You are required to contact ASC. It is apparent to me that both Pepboys and A&Z are giving me the runaround. I purchased what I believed was a good product from your establishment.

Purchasing a product from Pepboys has been a very bad experience. Pepboys had been recommended to me by someone I trusted. Had I known this purchase would turn into a nightmare, I would never have purchased the Gokart from your establishment.

I feel Pepboys has misrepresented this product, and am hereby requesting a full refund. It is evident that the Gokart was defective when purchased. It is also apparent to me that Pepboys could have taken responsibility and refunded my money within 30 days. I sincerely hope we can come to some kind of agreement without bringing in litigation. Thank you

I have 2.5-year old Pep Boys battery. On November 5, Friday, I went to Tire Plus for an oil change and tire rotation. They said that my battery was below normal charge. I went to the above location where I bought the battery for a recheck. I entered the store approximately at 3:30 pm, went to the customer service desk and I was never asked why I was there. Finally, someone asked me if I could be helped. I told them that I needed a battery check and I showed them the battery test results from Tire Plus. I was told that it would take 1 hour and 20 minutes to get to me. When I said that Tire Plus did the service in less than an hour, I was told that the machine is not working and would have to remove the battery which takes longer.

I asked where another Pep Boys was located. It is in San Jose which is 15 miles away that was the closest. Note that in Atlantic Boulevard, the location is within 3 miles. I called the San Jose location when I got home. Their battery machine was working. I went there at 8 am on Saturday morning. The battery was bad and I had to replace for out-of-pocket cost of $54. The Original costs $92. I missed the free battery replacement by 6 months. Note that I used to drive for a living in my personal car. I have dealt with Pep Boys Atlantic location in the past. They usually try to over sale me with services. I stopped going there but when the battery died, the tow truck driver suggested Pep Boys. Trust me, if this battery goes, it will not be replaced by Pep Boys whether free or rebated!

Went in to get hose for heating system because it was leaking. My hose was said to be delivered in 30 minutes but the wrong one was brought and it took an hour for confirmation of its delivery. They assured me that the job would be about an hour and a half but it took 5 hours!

A few days later, my car started jerking really bad and I could smell the scent of gas. I went back to Pep Boys telling them that it started after they worked on my car but the only thing that they told me was it would take more money to even look at it! I am having to pay out a bundle of money to repair the damages that they caused and fix the ones they were supposed to in the first place. I wouldn't recommend this place to anyone who wants to keep their vehicle drivable.

I took my Car to Pep Boys to get a radiator flush on my Chev Beretta. One month later, there was fluid coming out of my heater core. My car is now parked for 4 months. Now, it's still sitting in my driveway and I looked on my order receipt, Rad Flush #5070708 but on my receipt, Rad Flush #9189823. I got the receipts.They altered my online order but I got the original receipt. I got proof. There are over 2,800 miles in this car for my family! They put in the wrong rad flush in my car and they don't think it's their fault!

First, my AC stopped working and I heard something in the engine while going up the interstate. I pulled over to hear a very loud grinding noise coming from the engine area. I thought a pulley went bad so I took my mini van into Pep Boys right away but it was late in the day on a Sunday and right away Thomas said, "We can't get to you today", so I said, "I'll leave it with you". So they wrote me up with my issue and I left my van and told them to call me as soon as they find out what the problem was.

I never heard from them the next day so around 2pm, I drove over to them and they told me I needed struts, shocks, fix oil leaks etc. and I got ** because the noise, I told them, I had was way too distinct when you start the van up, for them to tell me that they just went through my van pointing out everything that they would like me to get fixed and not what was broken. I was like, "what idiots are these people?". Anyway I told the guy how mad I have gotten and told them to get their act together and call me when they find the problem. They called me two hours later and told me that my AC compressor went out and needed to be replaced so I said, "Replace everything you have to and give me an estimate". It was $842.

Anyway a few days later when it was all done, when I went to pick it up, they told me it was going to be over $1000. OMG! I lost it. The asst service manager fixed it really quick and apologized and I took the van only to go to work out of town and the bolt holding the alternator fell out about 2 hours away from my home in Brooksville. I wanted to cry, chew nails and scream. I called Kev, the service manager, and he said that I needed to pay out of pocket for a special order assembly to fix Pep Boys' mistake and I refused. I told Kev that I spent all my money getting my van from them so he needed to pay for Pep Boys' mistake. I took my van to the nearest dealership who gratefully showed me the problem and took care of the repairs and Pep Boy's paid the bill.

I know there are good mechanics out there but I would stay away from ones whose record shows faulty workmanship and it seems like Pep Boys are not getting their acts together.

I was driving my truck and teenage daughter from Temecula CA to Las Cruces NM for a car dealer friend to restore it for her. I'd replaced, repaired and checked out everything I could before leaving to assure a trouble free trip, but a new thermostat and heater hose problem overheated the engine and I pulled off the road in Yuma at about 7:30pm.

The Shell station had a mobile mechanic's card I called on and when AAA showed up for the tow into Yuma, the driver offered that Pep Boys was open 'till 9, so I had him tow me there instead of taking a chance on a rip off. Arriving in plenty of time at about 8pm to find 10 unoccupied bays out of 11, I asked them to get on it but they wouldn't. The tow truck driver drove us across the street to a Ramada Inn.

Pep Boys opened at 8 and I walked over at 8:30 to find they'd done nothing but pulled my truck into a bay. It took them hours to confirm the problem and do 20 minutes' work changing the heater hose and replacing the thermostat. They presented me with a $260 bill that was final out at $253.98 and I paid it out of desperation to get going and get the ** out of there.

In the end, it was Pep Boys I should have been wary of, not the mobile mechanic who I apologized to. I was an old Pep Boys fan but not anymore. They took advantage of this 71 year old traveler and his teenage daughter. Their marketing claims about being reasonable are lies, and I will never darken their door again. They are but one more story of greed and disregard for the public out there.

Reason for concern: Knowledge ability, quality, workmanship, time and trust.

This was my first visit to this location and my visit to Pep Boys. My husband and I own a 2000 Toyota 4Runner, on Thursday 19 Oct 2010, I got in my truck to go someplace, when I reached a speed of 40mph or so my truck began to shudder/vibrate as I was pressed on the accelerator, the faster I drove the more it intensified. I turned around, went back home and got my other vehicle. Nissan Murano.

The next day 20 Oct 2010, I took my 2000 Toyota 4Runner to Pep Boys for service. My husband recommended the dealer but I have used Pep Boys in the past, Petersburg, Va. Virginia Beach, Va and other locations. As a military wife, I have appreciate the good service at a good price. I arrived around 9 or 10 am surprisingly there were no other customers at the time. I waited 15mins before I was acknowledge even though there were 3 Pep Boys in the room with me. No hello, no has anyone helped you, nothing. They conversed about various things, then another Pep Boys serviceman walked into the room, he went behind the counter with the others fumbled with a some papers for a minute then said, "Can I help you?", and at that point I was thoroughly irritated.

I proceeded to explain the above stated problem, the man assisting me then asked another Pep Boys serviceman that had been standing there talking about his upcoming weekend whom I later found out is the service manager "Rich" who to give the ticket/job to. He stated, "Give it to one of the guys" that particular guy also had been standing in the room since I arrived and he clearly stated with attitude, "It's not my turn, I'm not up next" so they tossed around a few names and finally gave it to "Joe **", who was not in the room.

Joe was called and came into the room immediately, he went on a test drive with me, during the drive he stated, "Sounds like bad U-joint/s, and said he would get the ticket written up upon returning, lift the vehicle and let me know what he finds in anything different. He did exactly as he said when we returned, I waited in the waiting area. After about 20 minutes or so a Pep Boys serviceman walked over to me with ticket in hand and stated it was the U-joints, both of them. So, I approved for the work to be done, I went back home, received a called at 2:08pm. I asked had Joe driven the truck to determine if the problem was corrected and was told "yes". I also asked to have the old U-joints put in my truck, as this is a lesson I learned early on as a woman dealing with mechanics.

I arrived, inquired about an oil leak repair to my Murano for the next day, paid for the repairs to my 4Runner, got the key and left the facility. I walked down the shopping mall strip to another store, returned to my 4Runner got in and drove away. I didn't even get halfway to my house; the same exact problem. I took my truck in for was still there. I called Pep Boys back asked for the manager and told him the problem has not been repaired and I was on my way back.

When I pulled up, I looked in my truck for the old U-joints couldn't find them, walked into the store spoke with "Rich, the service manager" he stated, "Okay, I will drive the truck and he took another Pep Boys serviceman with him "Mike" and when they returned they said it was another problem which was caused by the U-joints, and suggested I take my truck to a rear-end specialist. I was not pleased, I had just spent almost $300.00 on what I asked where were my old U-joints that was replaced and everyone including the manager looked dumb-founded. I was told after 1 or 2 of the service people looked around that they were probably trashed.

I never received them. So, now I just spend my time, and my money on nothing. As I stood there for a moment to compose myself and my thoughts, after a minute or 2 the manager stated to leave it with him overnight because when he looked at it, it seem like there was a pin missing in the assembly and maybe that's where the problem lies. He stated he would call me the next day with his results. I waited until 3pm this 21st day of Oct, 2010 with no call; I finally called, asked for Rich, the service manager and was told that he was off until Saturday.

This is inexcusable, I am more than angry, God knows good help is hard to find, but c'mon! Your response is requested as I plan to report this to the Fort Meade JAG office for legal assistance, and requesting that this incident be noted on the "Do Not Use" list, military base newspaper and Anne Arundel County newspaper as well. This is why countries all over the world don't trust or rely on anything American. Companies that treat their customers like this aren't companies long and certainly not large companies. What happened to your mission statement? Do you stand by it or not?

I went to them for oil change and to replace my battery. The mechanic did not install the new oil filter correctly causing oil to slip out of my car for a full day. This also caused damage to my garage and driveway (I have pictures). The mechanic did not install the battery correctly as well and caused damage under the hood of my car.

Today I went to the service department and was very shocked and very disappointed at the very bad service. I purchased some windshield wipers. The sales department indicated, service would put them in for free. The other reason I was here was to pay for a diagnostic to inquire why I am overheating. The head male Hispanic service employee used the old shifting technique. The old switch the subject technique. The first thing he indicated was I needed a new starter. I just put one in. The fact is I don't need a starter I need a switch. It could be an ignition switch. Then he pointed out my oil was low. However; this was appreciated. This is not the reason the car over heats.

My biggest issue with this Pep Boys is they claim they do it all. So I asked Richard to change my oil. He indicated that he would not because it would be liability. Actually his actions are discriminatory. This is a violation of government code: 12900. His excuse was he stated I have engine problems. Who doesn't. The car still drives. What he then stated really shocked me. Instead of wanting to change the oil filter then the oil. He just wanted to add oil. This is how seals get blown. He acted like he didn't know what I was talking about. This means if a person puts too much oil, it will blow the seals. Can you imagine, this guy calls himself a service manager? The reason they did not charge me a service fee for finding out why my car over heats. Is they did not do anything.

Basically I think all consumers should be aware when you bring you car here for service. Basically unfortunately there are those mechanics still taking advantage of helpless women. Charging too much for service not needed. Parts not needed. One reason could be the economy. This service is bad. Richard stated its Pep Boys policy to not service a car if the engine sounds bad. I stated all I want is an oil change with an oil filter. He would not do it. He indicated I can't. So after I went to the bank and drove back and waited and waited for at least one hour. He did nothing. Then gave the excuse he could not even change my oil. I asked him if he could show me this in writing. He then just walked away. Consumer is aware. Is Richard the service manager allowing work on your car? Is he over charging you? Is he charging you're with or children too much money for parts and service not needed?

This is my second horrible experience with the same Pep Boys. Unfortunately, I had to go there, cause I broke down on my way there. They told me I needed drums, so I got them. After I left, my car would shake when I applied the brakes, so i figured it had to wear in. Well today, I took it back. They said the drums are fine, I needed the inner and outer tie rod, new rotors on the front, and a new strut. Well, I couldn't afford it, but proceeded to take it to Penn muffler, where I wound up getting it fixed. Pep Boys lied, I don't need an inner tie rod or rotors, they just needed to be shaved down, and I only needed the outer tie rod, plus, the big thing is, my drums that they supposedly just gave me, are warped. I have all this documented, and I will proceed to the Better Business Bureau. I wasted days at Pep Boys for nothing. I will be going there in the morning, 10-5-2010, to get my money back, and will proceed with court.

I went and took my 2010 Toyota Corolla for a tire rotation yesterday. They come out saying that they did something wrong and broke off two of the studs that hold the lug nuts on the car. One in the front and one in the rear. They proceeded to tell me that they were going to put the tires back on those two areas with only 4 out of the five lug nuts on.

They also said that because they did not have the parts that they broke, I would have to go to Toyota and pay for the parts out of pocket (even though it was not my fault they broke off two studs on my new car) and that they would not charge me labor.

I told them I have school and work and that I'm only free for a short amount of time between 4:30pm to 6:30pm because I had work at 7pm. Joel(the person I spoke to yesterday) said that it was no problem, I could bring it in anytime. So, I asked for paperwork showing they broke it and that they will replace those parts.

Joel did not want to give me any papers. Finally, Joel had gotten someone else to write up my tire rotation and the damage that was done, but he had to get approval from David the manager. As the gentlemen that wrote it up went to get that approval David proceeded to tell him to, "Just get them out of here". So that gentleman wrote up the paper and put that Pepboys would refund me the parts and perform the service for free.

Today, I go and buy the parts from Toyota and bring them to Pepboys no later than 4:30pm and Joel helps me again. Joel says it will be an hour. I agree and told him I would wait. I told him that David yesterday said, I could get a refund and Joel didn't believe me. I showed him the paperwork that Reuben wrote, Joel told me Reuben had no authorization to give me a refund on something that wasn't their fault.

I still had him take my car and I waited almost two hours until I asked whether or not my car was almost finished. When I went to ask, David, Joel, Reuben, and everyone else had gone home for the day. I asked another worker inside the garage area if my car was almost finished, he told me the car had been sitting there and they haven't even started and that it would be at least another half an hour.

I asked for my keys back because I was already running late for work. Before I left, I asked to speak to the store manager who is Alfonso. I told him my situation and all he told me that my car was not priority because it is first come first serve. I told him that I told them what time I would be coming and he said because they did not put it down for an appointment that my car was not priority. He said if I want to come back (which would be my third time) I can come back at 8am without an appointment, so I can get it fixed. Not guaranteeing that it would get fixed in the morning. So, all I could do at this point is agree and take my car home which is still not fixed.

My wife took her 97 Mustang in for an oil change. I have not a 24 sq. ft. oil slick in my driveway because they cross threaded the plug. Not only that, but they made mention to my wife that someone must have shaved the plug down before because it was leaking. Huh, that's funny. I've have the car for 13 years and never had a drop of oil in my driveway. Talk about taking advantage of a woman.

0 Stars! I had $1500 worth of maintenance done on my Integra. 3000 miles later, my car started overheating ridiculously and then would not start. It turns out that the technician installed my timing belt with the wrong timing and almost blew my engine. Needless to say, I was not taking my car back there. Of course, their argument is I should have brought it back to them so they could see what they did wrong. 3 days prior to the overheating, my rear tire was coming off my car. When I took it back to them, I also had new tires put on by them, they told me "Someone must be trying to steal your rims." They will not take any responsibility for the fact that their technicians have no clue as to what they are doing.

When I spoke to the District Manager, Dave, I asked for the contact of the Regional Manager. He explained to me that I would have to call the 1-800 customer service lines for that information. When I called the service line, they explained to me that they did not have that information and I would need to speak with someone at the store location to get the contact of the Regional Manager. I explained to them that I had already done that and that the District Manager was the one that told me I had to call the service line for that information. When I called the store location, more employees told me that they do not have that information there. Basically, they are giving me the run-around so that I cannot contact any of their superiors. Don't waste your time and money here! You will bring your car in for routine maintenance and walk out with a list of issues!

I spent on a new brake system, but the noise still persists whenever I apply brakes. Within 2 weeks, now when I showed them back and they pick some other fault on suspension, which is not the case here. Also, the manager Mr. ** did not respond well and try to make up stories to bill more amount. I need your assistance, I lost $800.

About a year ago, I took my car to Midas for an oil change since I didn't have the time to do it myself. They stripped my oil drain plug and inserted it with an air ratchet and messed with my car to where my alignment was off. I spent additional money out of my pocket and had to buy all new tires. I took my car to Pep Boys nearly a year later which was on August 2010 to remove the oil drain plug. Only to find that when I get my car home, it is hopping and pulling slightly to the right. My car was not doing this when I went in and there was no indication of any issues prior to my service at their shop. I first dealt with a representative named Eddie that was extremely rude and turned us away for service twice until another representative, Carlos, told him that they were able to do what I was asking. Immediately after I left, I noticed that the car was hopping as if the balance or alignment was off and it was pulling slightly to the right.

When I returned the next day to complain about the issue with my car, the manager Malachi took the car for a drive and acknowledged that the problem as existent. He stated it must just be my car and more than likely, I'll need to replace the struts. He quoted me a rental price for the equipment and $70/piece for struts. He refused to accept any responsibility and said it was my problem. I'd have to get it fixed. I had informed the mechanics of what Midas had done to me and they laughed and smirked. When I told the manager that there was no way it was my car causing the issue and it wasn't just time for this issue to pop up and it was just a coincidence it was after their service, he said it must be because my struts were weak and when a car goes on the lift it can stress them out. He also said this is why I had the same problem with Midas.

However, since this situation happened before I know for a fact that it is not a proper reasoning. When I repaired my car the first time, I did not have to do any work on the struts whatsoever so that disproves his excuse. I was/am very disappointed in the attitudes I received from all of the workers I dealt with in the store, from the front desk representative, to the mechanic, to the manager. They were all apathetic to my issue and refused to assist me in any way. I had hopes that the issues with my car had finally been resolved and had confidence that by using Pep Boys that I wouldn't have the exact same issue I had experienced before.

After going through this again and then dealing with the horrible service in store, my confidence has been lost with their company. It is not fair that I should have to pay out of my pocket to correct an issue that was inflicted by their store during an overpriced $43 oil change. I find it hard to believe that if Malachi's excuse was true, that the lift just stressed my struts that this isn't a more common issue that more people would be experiencing. I know for a fact that Midas had tampered with my car and have proved it. It is extremely disheartening and frustrating to believe that I can no longer trust any of Jacksonville's car service centers due to expensive/extensive damage being caused in hopes of additional profit for their company. I would like to think that if an error was made, the company would be honest enough to rectify the issue instead of turning me away rudely.

After submitting a complaint online, I received a call from the manager, Malachi, the next day. He said that I could bring my car in and if they found anything to indicate that they were at fault for the issue with my car then he would take care of it free of charge. I don't know what he expects to find because how can I prove how my car was running before? Obviously, my word isn't good enough for them or the issue would have been rectified already. I just spoke with him today, August 16, 2010 and have not decided whether it is worth my time to pursue this with Pep Boys any longer. After reading multiple websites chocked full of complaints about their service, I am apprehensive to let them touch my vehicle again. I do want them to own up and fix it free of charge though. I will be speaking with the manager again in hopes to get what I am owed and even willing to pursue in court. With all of the issues coming out of their shops nationwide it seems that Pep Boys could be put out of business to stop them from their continuous bad service.

On Monday, July 12, after working earlier in the day, I drove my car to the PepBoys in Queens, NY 11428 to change a flat tire on the left rear of my car. After driving the car into the garage, I specified that I needed to have my tire fixed and the service person told me to park my car along the wall of the garage and leave the key in the driver side keyhole. He then escorted me to the service area and made me wait about 15 minutes before asking me again what was wrong with the car. I stated again that I needed to have the tire fixed and he then he told me to wait in the waiting area, he will have a mechanic look at it for me. Ten minutes, later the same service person came back into the service area to inform me that the flat tire was unfixable and that I needed a new tire.

I eventually agreed to get the tire replaced and the service person then told me the price of the new tire then informed me to wait again in the waiting area until the mechanic changes my tire. After watching television for about 30 minutes, I heard my car alarm go off for about 20 seconds and then it stopped. A minute later, one of the mechanics came into the waiting area to tell me that the car will not start. We both went into the garage and attempted to start the car to no avail. After attempting to start the car several more times, the mechanic decided to take a look under the hood and had me attempted to start the car again for naught. Then he suggested that we (he, myself and another service person) try to kick start the car by having us push it as he tried to start the car while it was moving.

However, that didn't work as well. We then pushed the car into one of the bays and then popped the hood again. The mechanic then connected a device to the battery of the car and informed me that the problem was not because of the battery. Two service persons then started fidgeting some more with the components under the hood. One of them took an object and started banging away recklessly at the inner components of the car. He then continuously disconnected and reconnected the battery to demonstrate that the battery worked; as he instructed me to try and start the car. After about another 5 minutes of this, they quit and advised me to leave the car and assured me a mechanic would look at it in the morning.

The next day, I got a call at work from a mechanic at PepBoys. He told me that they were not able to determine why my car wasn't starting and that they needed to install a new battery and starter in my car to conduct a diagnostic. After giving an estimate of what that would cost, I agreed to let them install the parts in order to help find what the problem was. I called back two hours later to check on the status of the diagnostic and I eventually spoke to the same mechanic I spoke to earlier. He informed me that they changed the battery and the starter, the car still wouldn't start. He then told me that the problem was with the ignition and assured me that they can fix it quickly because they actually had the part that needed to be replaced within the store. I agreed to let them attempt to fix the problem as long as they were certain that they could fix it.

(Friday, July 16) Since I hadn't received anymore phone calls since Tuesday, I decided to walk to PepBoys expecting my car to be fixed. As I walked into the service area, I saw the hood of my car up and the Service Manager sitting there. She explained to me that the car was still not working and that they needed to have a locksmith determine what the problem was. She also stated that he was on his way and implied that I would be paying for this visit. The Service Manager then instructed a mechanic to show me the car. I briefly examined the car and then the mechanic drew my attention to the interior of the car. With a screwdriver in hand, he demonstrated how my car can now only be cranked with a screwdriver. It wouldn't even start running now. Figuring they would just put the ignition back together, I asked him if they did this just to get the car to start but he shook his head.

I then asked him if they intended to put it back together but he gave me no response. Without hesitation, I stormed into the service area and informed the Service Manager to call the locksmith and tell him not to come, but she stated it was too late. I informed her that I was not paying for the visit and that I also wanted to have all parts they installed on my car removed, including the brand new tire. She informed me that they couldn't do that because I agreed to have them put the parts into the car and couldn't change my mind even though the car was still not working. I explained to her that the only reason that the new parts were placed into the car was because the mechanic who called me on Tuesday told me this was part of the diagnostic. I again stated that I wanted the parts out of the car and I planned to be back on Sunday, July 25 to have the car towed out of there. At first she agreed, but then she advised me to give them more time to try and fix the car. I still told her that I intended to have the car towed out of there on Sunday if the car was not fixed by then.

Sunday, July 18, I again walked to PepBoys and still saw the car in the same position with the hood up. However, this time, I spoke to Assistant Service Manager. I asked him for the Service Manager, but she was not there that day. Frustratingly, I explained the entire story to him after I told him my cell phone number. He told to me he didn't know what was going on as he read notes in the computer. He then excused himself to confer with another mechanic in the garage. As he spoke to the mechanic, I asked him if the car was fixed and if it's not, I intended to have the car towed out of there. He stated that the car was not fixed and that I could tow it. I then asked what was wrong with the car and how much was it going to cost to fix it, but he stated that he didn't know. I then asked for documentation about what occurred earlier in the week because I noticed he was able to find information on it in the system. He also declined to give that to me. I agreed to have the car towed on the condition that PepBoys pay for the towing and he also declined that.

Since that was refused, I then stated that I wanted to complain about what occurred and he gave me the 1-800-PepBoys phone number. I called this number from my cell phone and spoke to a Customer Service Agent named Bruce. After I explained what happened, Bruce asked me to put the Assistant Service Manager on the phone. I gave the phone him and then he spoke to Bruce about what happened and what notes in his system stated about what happened. Then he gave me the phone back and Bruce started telling that it wasn't their (PepBoys) fault. As we argued, he mentioned that I wanted to get the car towed out of there. I agreed but told him that I expected PepBoys to pay for it. He also refused this offer. He then transferred me over to the Towing Department before I could ask anymore questions.

However, I called back abruptly hoping to speak back to Bruce but reached Laura in Customer Service instead. She asked me for information as if she was looking for something in the system and eventually told me there was nothing in the system regarding the previous conversation I had with Bruce. She assured me that the phone calls were recorded and that Bruce would be giving me a call back in 30 minutes. About 45 minutes later, I still received no return call. I then called back and luckily, I was able to speak with Bruce again. I briefly reminded him of myself, my situation and expressed my displeasure with being blind transferred to the Towing Department. I also asked him why there was no documentation of our prior conversation.

After he apologized, we continued to argue for about 5 minutes about who was to blame for the car not starting until he then started asking me what do I want to do? Then he started telling me that I needed to make choices. I explained to him that first of all, I didn't know what he was talking about and secondly, that I couldn't make the best possible choices without all the necessary information. He stated that I should get that from the service manager and I explained to him that the service manager wasn't there and the assistant service manager referred me to them. He then started getting defensive and implied that things were getting more serious if I kept up at doing what I was doing. I simply agreed. I explained to him that I was just upset seeing the mechanics not do anything, while the hood of my car remained up. Then he started saying weird things like "Now, I find myself behind the eight ball" and "Once I start this, process there is no turning back". He questioned how far I would take things to try to scare me. As we continued to argue, he then asked me what do you want to do, complain? So I thought about it and then said if the mechanics are not going to fix my car, then yes I will complain which is what I thought I was doing.

Then I asked him, now I need you to tell me the best way to go about doing that. At this point, he got agitated and even cursed over the phone which completely shocked me. After realizing this, he then started cooperating and offered to file a complaint. As he was noting the complaint, he kept stating he was only interested in the facts while he continuously offered his opinion. I just kept telling him to make sure that the next time I called, that this was all documented. After he documented the situation, I asked him what the next steps were. He told me that it would take 48 hours for the Service Manager to get the request and investigate it. He also told me that the best thing to do was to not tow the car but leave it in order to have them thoroughly investigate everything. I explained to him that the Service Manager didn't accept fault as well and wanted to charge me for new parts my car actually didn't need.

I expressed my anger with this process and requested someone internal investigation. After I finished speaking with Bruce, I informed the Assistant Service Manager that I would be leaving the car to have it looked at because I filed a complaint. On Monday, early in the morning, I got an irate phone call from the Service Manager. She stated that the complaint was received but there was nothing to investigate. I told her to look into it some more but she refused because she said the investigation was already done. I responded, how could it be done if you just got there? She then continued to argue with me and stated that nothing would evolve of this. However, I assured her that I would get my car fixed or get my car towed out of there and PepBoys would be paying for it. To which she responded, we don't work for free here.

Wednesday of that week, I followed up with Customer Service and spoke with Laura again. She informed me that the investigation was completed and I told her that I was still completely dissatisfied. She offered to escalate the investigation to the Store Director, Sammy, and that he would be contacting me shortly. Much to my surprise, in 10 minutes, I received a phone call from Sammy. I briefly explained the situation to him. He assured me that he understood and stated that he would be giving me a call back after he looked into the matter for me. An hour and a half later, I returned a missed phone call from Sammy. I first reached the Service Manager, who eventually forwarded the call to Sammy.

Sammy told me he finished conducting the investigation and that I needed to get some part fixed. He recommended an off-site garage I could go to, to get it fixed but I balked at the idea and stated why not have the car repaired at PepBoys? He said that was a possibility but stated it would cost me. I assured him that I would not pay for the cost of repair of a problem that they were responsible for. He then insisted I pick up the car since I was unwilling to pay to get the car fixed.

Friday, 7/23/10, I called up PepBoys from my cell phone at 10:08AM to check on the status of my car and again, I reached the Service Manager. I informed her that I intended to pick my car up today. She then placed me on a brief hold and stated that the car was not ready because they were replacing the starter in the car because when the mechanics were removing the original starter (which they claimed was bad), they actually broke it. It explained why the car wouldn't start when the mechanic tried to start it with the screwdriver the Friday before. She explained to me that they would replace it with a new one shortly. About 4 hours later, I decided to walk over there to check on the status of the car. This time when I got there, the car was ironically by the wall I initially parked it by but facing the opposite direction. The Service Manager explained to me that they were still not done with the car and that she would be calling me when they were done.

I asked if the car would work once they replaced the starter and she said no. I left and then returned at 6:30PM to find out that the Service Manager left without giving me a call. The Assistant Service Manager was there and he called her to get a heads up on how to handle the situation. He then informed me that the part (starter) was on the way and that they still intended to replace it. I said to him that I wanted to get the car towed out of there after they were done and I reiterated that I wanted it to be paid for by PepBoys. He stated it was not up to him. Ten minutes later, I suddenly got an automated phone call from PepBoys stating that the complaint I filed was resolved.

After waiting around for about 30 minutes, a gentleman handed the Assistant Service Manager what appeared to be a starter (Pro Start) and then a couple of the mechanics pushed my car over to one of the bays and proceeded to put this starter into the car. When they were done, they then started pushing the car out of the garage towards the parking lot. The Assistant Service Manager then stopped them and called me over to ask me how I intend to get the car towed. I adamantly told him that I wanted PepBoys to tow my car. He stated that even if they could tow the car, they don't tow cars from a PepBoys' garage.

I then watched the Assistant Service Manager and another mechanic push the car to the middle of the parking lot. When they were done, they both dusted off their hands and started walking back towards the garage. I then again asked the Assistant Service Manager what the problem was with the car and he pointed at the dismantled ignition. I then asked for an estimate of how much it would cost to fix it and if I could receive documentation. However, he just shrugged his shoulders and walked away. I was left there to call my insurance company to hope they could find a tow truck company for me. Luckily, they were able to locate one rather quickly and I was able to get the car towed back to my house, which is about 2 minutes away, for only $60.

I entered the store to seek assistance with getting a replacement for my tire rim lock which was lost as I explained to employee Sheldon **. He became disrespectful and refused to assist with locating the new locks I desperately needed as my car is parked on the street daily. I asked, could the locks be replaced on site and employee rudely walked away. He also refused to take a look at the size of rims in order to give me appropriate locks.

I have frequented this store since the date of opening and have receipts adding over $3,0000 in services .Please contact me on my next steps to file a more formal complaint against this unprofessional employee. Thanking you in advance.

In December of 2009, I purchased a battery from Pep Boys and had it installed. The purchase was done with Chris Kelley. Since then, I've been having electrical problems. I didn't know why. I have spent $1,200 in repairs and have had constantly called Mercedes for jump starts. Until in March 2010, a Mercedes dealer mechanic told me that the battery had happened to be the wrong size and power in amperes. Pep Boys installed a 25-ampere battery in a car that required 74 amperes.

I went to Pep Boys hoping that they could maybe exchange or return my money for the battery. Instead, they were extremely rude giving me the run around as if I didn't know what I was talking about because I was a woman in a man's shop. I returned once more after that leaving in tears. In June, with my mother, I tried to take the battery back again after having to replace it myself. They still refused to work something out with me based on their policy. When we talked to the sales manager Marcus **** , he was extremely incoherent to anything that was being said and just refused to give us the service we needed. He was also very rude to my mother. All in all, they were very rude and unhelpful to me. All I ask is that they take the wrong battery back and return my funds for the mistake.

I went into your Pleasantville branch and had the worse experience with my car than ever before. I only went in for an oil change. The name of the employee was Erick. I asked if the car could be completed in 29 minutes. He said no. Then, I stated that I only had an hour and he stated that the car would be completed by then (he even checked with a person in the garage to make sure because I was on my lunch break). Erick was not able to locate my information on the computer. When he took my keys to look at the information about the car I was not sure of, I assumed that I was done. I went into the waiting area (only a few feet from where he was standing) and waited for over an hour in a hot and dirty waiting area. Mind you, with a family of three kids who were getting madder by the minute, having to wait for their car which was ahead of mine.

After 1 hour and 10 minutes, I went back to the desk. Erick was not around so I asked another employee who was not able to find my order on the computer. When Erick saw that this man was assisting me, he walked by both of us and made a comment to the male employee (which started negative conversation between several other employees). Apparently, some other employee had quit early that day and someone asked Erick if he wanted to quit too. Very unprofessional comments continued for several more minutes (while other customers were present and were forced to listen to).

Finally, another employee walked by and told everyone that was enough and to get back to work. Then, Erick was asked to follow-up with my car. At this point, I was annoyed but not as annoyed as I was about to become. Erick never put my order in because he stated that I was not at the desk when he came back from looking at my car. So, instead of walking a few feet to the waiting room, he just left my keys on the counter (was given back to me by another employee). He never even apologized and basically blamed me for the incident. So as you can understand, I did not get my oil changed at your store.

In fact, I will never return to your store for anything again and will tell as many people as I can about my very horrible and unprofessional experience at your store in EHT, NJ. I have had my last several oil changes at this store and never had it completed in under an hour, much less 29 minutes. I was talking to other people in your waiting area and they also have never had their oil changed in the 29 minutes you advertise online, by mail and in your store. Very poor customer satisfaction! I hope you are able to improve your services at this store so others will not have to experience what I had to today.

I brought my 2002 Ford Explorer in for A.C. Repairs. I was informed it needed a new refrigeration hose, and it would cost $411 for an OEM Motorcraft hose plus installation of $116. I agreed to the repair, only to discover, that the Ford Dealer would sell me the same hose at full retail for $304, or I could buy it online for $176.00. I told the service manager, Victor, that charging me more than $100 over retail was outrageous. His reply was. "that's what the computer says". Truly a rip off, when you have to pay more than retail for an item that Pep Boys gets at wholesale.

On 07-02 2010 at 10:18 AM, I left my car to have brakes and rear shocks installed, and when I returned, the technician told me I had the wrong parts. So, can you please find out why I had this problem today and overcharged me?

Pep Boys has taken more than 50 days and is yet to know if it can actually fix my car. However, it has happily taken my money. I have sent out an email to various people in the company, with no response. Pasted below is the email with my personal info filtered. As of today, June 25, 2010 (4.30 PM CST), no one has called me yet.

"I have been a happy and repeated customer to the Pep Boys stores, with no less than about 15 different transactions, spanning across three different stores of yours in Chicago. I am an active blogger and a social media enthusiast. I always trusted Pep Boys to do the right things to my cars and never had to worry about the problem any more. The trust I had on your stores can be best explained by this statement I made to my wife 2 months back, "I will take the car to Pep Boys, have them fix all problems and it should be perfect for at least the next one year". However, a recent and long running episode with one of your stores slashes all the confidence and trust I had on your chain and the staff.

In interest of your valuable time, I will keep my story short. However, I have attached a PDF which gives a much detailed look in to my frustration. On 5/6/10, I took my car to store #820 (order #**, transaction #**) to inspect and fix my check engine light, knocking sound and driving in a very low power added with engine vibrations. The service adviser Pedro attended my order and performed a full drivability diagnostic. He reported a big list of things to be done with a broken gasket seal as a main problem. I agreed to do everything he wanted me to do (pay for) except for a new battery and tie rod replacement, which were not real problems I was facing. He promised me that by doing all the repairs I agreed to, the knocking sound, low power drive and check engine light would go off and are protected by the warranty. I also got my brakes serviced. The total of this bill was $732.36. There was also an attempt to extract some more money from, which is detailed in the PDF.

However, it has been 48 days, car in the store for 16 nights, 11 visits to the store, 2 day-offs from work, at least 30 phone calls, but the car is not fixed yet! The car is still in the store. I live (in a suburb) and work about 10 miles away from the store. You can imagine the financial toll it takes on a common man to pick up/drop the car 7 times. To pick up or drop the car, eventually one way of the trip becomes a cab ride. Four complete days the car was in the store, I need to rent a car. All of these frustrations and problems have been explained to the store manager (Israel) on 6/17/10. In spite of all these financial losses I am incurring each and everyday, I even requested the manager to just return my $732.36 even though I have already shelled out more than thrice of it (days off, cab rides, rental cars), but that has not happened.

The most basic request I had was to at the least promptly call me and update about my car, rather than me trying to hunt him or his staff - that is also not happening. On 6/17/10, he told me that he is taking the car to a dealer to get it fixed and I would receive a call not later than 6/21/10, but no call until this moment. In all of these 48 days, I have received just one call from the store. I did also insist upon my interest to get in touch with the corporate office. Throughout this frustrating episode, I have dealt with the manager and other staff with utmost patience and respect. However, it seems like people with patience and respect will be taken advantage of. I have been blatantly lied to as described in the PDF.

Given the huge establishment your company is and the good reputation it has in general, I believe this is just a stray incident which can be fixed. I hope that you or your staff can intervene and help me out and would compensate me in a fair way. I am just not able to handle this financially. I can be contacted by email at ** or by phone at ** ."

I bought (2) 5 quart containers of oil with a rebate of $5/ea. I carefully filled out the forms and sent in the required information for the rebates. After 7 weeks, I went to rewardsbymail.com to check the status and was told they had no record of my purchase or rebate request. I lost $10.83. The 83 cents is the sales tax. One thing missing in your article was the fact that sales tax is collected on the pre-rebate total.

On April 7, 2010, 9:00AM, I dropped my car off at Pep Boys in Edgewater, NJ to have only my power steering pump replaced. I purchased the pump the day before from Pep Boys to be installed. It was to be replaced per Pep Boys (recommended by Pep Boys at prior servicing). Around 1PM, I started to receive calls from Pep Boys saying my pulley was bad and I needed front brakes and rotors, that the cost would be around $800.00. I told them to replace the power steering pump and pulley only. I then received a call an hour later from Pep Boys telling me that my timing belt was only 40% working and if I did not fix it, my car would stop working within a week. So I agreed to have the timing belt replaced along with the power steering pump and the pulley. At that point, I was told for the inconvenience I was caused, I would receive a free oil change. The total cost of repairs would be $821.17 plus $168.00 for the steering pump I purchased.

They said it would be ready that evening. When I called to confirm, I was told the car will not be ready till the following day in the afternoon (Thursday). Due to working a double shift, I was not able to pick up the car until Friday morning. I picked up the car on Friday and it sounded like a freight train and was shacking and vibrating. I drove it around the block and took it right back to Pep Boys. I spoke with Jim, the service manager, and explained what the car was doing. The car did not shake, vibrate or make horrible noises when I dropped it off on April 7, 2010. On Saturday, they called me to come in and pick up the car. It was still vibrating, shaking and making noise. They where unable to fix the problem. Jim (service manager) told me it was the Hyundai's problem. I drove the car home (four blocks away) parked it and brought it to Hyundai that Monday.

Hyundai evaluated the car on April 12, 2010 and stated that Pep Boys over torqued the timing belt and damaged the power steering pump. Hyundai provided this in writing, see attached. Hyundai advised to drive it right back to Pep Boys (two blocks away) and no further because the car would break down. I drove the car from Hyundai to Pep Boys and gave them the paperwork Hyundai provided on the work that was done by Pep Boys. Jim of Pep Boys told me that Hyundai was crazy and did not look at my car. He then took the keys and said we will look at it. I then went home and called corporate (for Pep Boys) to file a complaint due to the way I was being treated and the fact that they had not fixed my car. I then called Pep Boys to check on the status of my car and Jim stated he had three techs working on the car, he said they fixed and belt replaced the pump, but could not figure out why the car was shaking.

Jim then said he believed I would need new motor mounts. I explained to Jim that my car came in for a steering pump and now it needs all this work. Nothing was broken when I dropped it off and that I was not paying for what they broke. Jim said he would not charge me for the mounts. Monday, April 12, I am still without a car from April 7th Tuesday to April 13th. The car is still not done. Wednesday, Pep Boys called and stated the car was done. I picked up the car and the power steering pump was whining and the car was still vibrating. I called corporate again and left a message because I still had not received a return phone call. Finally, Thursday morning, Dave the field manager called me and said I need to drive the car 200 miles to let everything settle in.

I called corporate again and spoke with Cheryl, complaint department manager. Cheryl said they closed my case. When I asked Cheryl why my case was closed, she didn't have any answers for me. Just the name of the person who did it, Terry **, no email, phone number etc. No way to contact this person. I then called corporate back and got Mr. **'s voicemail and left him two messages and left a message for the field manager Dave. No one returned my calls. Jim called me on the following Thursday and asked that I bring the car back to him. I dropped the car off. Jim called on Friday and said the car was ready. He said they replaced the pump again, vibration is still happening. Jim then informed me that my business there was complete. I asked him what does that mean, you have not fixed what you did to the car and he simply said your keys are at the front desk and your business with us is complete!

End result. I have a car that is still vibrating, was without a car for almost 2 weeks and was treated horribly. The car is still vibrating. They refused to fix it and I do not feel that they should be paid for a job that was never completed.

I took my car in for a minor job that required the car to be put up on the lift. I guess Pep Boy School forgot to teach the mechanic that the radio needs to be turned off first or the antenna will hit the ceiling and kink it. After much arguing over the liability, Pep Boys finally conceded that they would fix it, free of charge. What they didn't tell me was that they were putting in a crappy aftermarket antenna that only lasted 6 months. It makes a horrible noise when the radio turns on and when it turns off. It's so embarrassing. When I tried to take it back to have it done over, the manager, Edwin, was so rude to me as if it's my fault that they put in a crappy antenna. He said it was my fault for having brought the car to them to being with. How's that for service?

I bought a Baja 250-cc motorcycle in November 2009 and have been chasing them the tittle and registration paperwork since. I have tried threatening them with legal action. I called customer services and keep getting told it is nothing to do with them! I am told all paperwork has been sent to the state of Texas to get the bike registered. But it is now May 2010! 6 months and still nothing. I cannot ride the bike, I cannot sell the bike, or trade it due to not having correct paperwork and title.

My Saturn L200 2003 has a leak in the water pump. I changed water pump in different car but until this moment, I don't have time because it take more time compared to other cars. At 8:00 am Friday, April 30, 2010, I left my car in Pep Boys store #0143 Tampa, FL. At 4:30 pm nobody called me back. When I went to see what happened, they said the car radiator was leaking too. It was not leaking before the people of Pep Boys touched my car. I left the car to change the radiator. On Saturday, May 1, 2010, they gave me my car fixed but with one really noise in water pump. I talked to Ken and he said it's normal, use it for a couples of days, if the noise did not stop, to bring it back. The noise was too loud.

On Sunday, May 2, 2010, I came back to Pep Boys and left the car until Monday because the guys who work in my car work Monday. On Monday my wife and I go to see what happened with the car and it was not ready. They supposedly installed three different water pumps and the noise did not stop. They were waiting for original parts of GM. The Service Manager is not a professional. He has a really bad attitude and was really rude with me and my wife. I called Service Relations and they promised me the car would be ready in 24 hours. Now I'm waiting till they fix my car. They do not call me to let me know what happened with my car. I took two days off in my job without pay because my wife needed the other car all day because she worked on the road.

I have taken my car in for several things. The instance I need to address is my air-conditioner. I took it in for repair 1 month ago. They put a relay on it. When I left it, it was working. I had no reason to turn it on again until one week later and it didn't work. So I went back in the following weekend. The A/C guy was out sick, so no one there to work on it again. So I went back the next weekend. They had no time. I took it back this weekend May 01, 2010. They worked on it and found out that it needed 2 hoses for the A/C which they didn't have in stock, so they called around to try and get them.

They decided to call a Radiator shop and yes they had them which they were going to sell to establishment for $44.00 for the both of them. I stood there and listened to the guy on the phone and asked him about the price and so I said how much will they cost me. Okay, so they are now $95.00 a piece to me plus I think it is labor of $98.00. My question is how do [they] go about [their] price? There is no set price for Hoses. Do [they] have a certain mark-up? I also asked about the Satisfaction Guarantee posting on the wall. If you're not happy with the service, they will fix it for Free or Refund. Really no answer from the serviceman.

My question also is why weren't these Hoses found out the first time I was in? They just don't go bad in one day. So now, I am waiting for the store to get the parts from the Radiator shop and since I work on weekends sometimes and during the week, it is very hard for me to get in there. I am not trying to cause any problem. I am just trying to figure out how this works. I need to take care of my vehicle and don't really have the money to spend. I think there should be some type of compromising in this situation. Please think this over and get back to me. I really appreciate it.

Vehicle BMW Model 325 oil leak, water leak, power steering. I'm an unsatisfied customer requesting proper and complete service. This letter is to complain about service I recently received from PepBoy's car repair service store #310. Customer service representative named Mr. Edward **. As a past regular customer, this has been the most horrible experience I have ever had. I brought a vehicle, BMW model 325, for repairs on April 9, 2010. I was attended by representative, Mr. Mauricio at the front desk. We explained to him in detail the problem with the vehicle. We were having oil leaks, water leaks and power steering difficulty.

A customer service request form was signed for repairs and the vehicle was left at the shop. During this ordeal, this was the last time I was able to talk to him. A few hours passed, I received a telephone call from Mr. Edward **. I was informed it would cost $510.00 to repair the vehicle. We authorized the repairs to be done immediately. Later that evening, we picked up the vehicle and were informed by Mr. Edward **. He clearly stated all repairs oil leaks, power steering and water leak were taken care. As we were leaving the premises, we were able to have a conversation with your mechanic representative, Mr. James. He explained to us the problem was not solved, additional parts were needed. I replied, how could this be? This was not what Mr. Edward ** informed us just now.

On the spot, I confronted Mr. Edward ** and the shop mechanic together. To my amazement, there was two different opinion of the vehicle your mechanic stated that he wrote down his diagnosed on the work sheet. The shop work sheet was missing or was removed, it was nowhere to be found. The shop mechanic was disturbed. Mr. Ed ** had no reply as to the mechanic's request. Truthfully, this was very embarrassing as to your company and your service to the public especially your present customers. We questioned Mr. Edward ** as to the charges and the repairs done on the vehicle. He had no answer.

His reply was, "leave the vehicle here again, he will correct and fix the vehicle and we would only be charged for parts only. Approximately $201.00". Later that evening, we picked up the vehicle and were charged an additional $225.98. I asked myself, there was no reason why I had to pay additional funds and additional shop fee when already I was informed by this service manager the work was done and complete.

Next day, April 10, 2010, we had to bring the vehicle back to Pep Boys because I was still having the same problems. Their representative, Mr. Ed ** refused to correct and repair the vehicle. He requested all our paperwork returned to him. We refused to submit and informed him he had his copies. He was rude and unprofessional in front of present customers waiting to be attended. He wanted to charge me extra for same work already done. I had to explain my vehicle problem to him several times because he did not seem to be listening to us. I informed him to repair my vehicle and stop trying to take advantage of us, they have charged us $713.62 to repair this vehicle and have not done so as per my signed customer service request form. He re-evaluated the paperwork he had and I left the car again.

Later that late evening, I had to call the shop and requested to talk to Mr. Edward **. He informed me that he would fix the two biggest oil leaks free of charge, but will not fix two other leaks. The car would have to stay over the weekend. I was outraged and very disappointed with his attitude. I decided not to argue with him anymore. The outcome of your services at this store was as follows: We were charged twice for shop fees which he refuses to reimburse. We are still having problem with the vehicle. Water is still leaking, steering wheel still stiff and oil leak continues! This is called robbery. Plus, I had to leave the vehicle four days at the shop besides all the agony I have experienced with representative Edward **. As a realtor who deals with the public here in Kissimmee, customer service is everything! I expected a much higher level of service for repairs from their company and I am quite disappointed.

I do not want to spend any more time on this problem. I expect a refund and vehicle repaired properly and immediately. I will be informing my friends and family about this experience. Their logo: "Do it right" is not in harmony with their service. On 4/14/2010, water leak just got worse. On 04/23/2010, I just called Mr. Frank ** and we talked about the uncompleted work. He had no paperwork or work sheet on hand.

He wanted me to take the vehicle to some other Pep Boys to have it checked. He refused to answer the telephone. I need the vehicle problem to be solved immediately. My co-worker as the owner of the vehicle, Erika **, did call Mr. Frank. His unrelated question, if she was my wife is not proper, unethical and unprofessional. Personal question, not related to correct the problem of the vehicle. He refused to talk to her and he hangs up the telephone on her. The vehicle is still heating up. Oil is still leaking and radiator smell inside.

I drove my Nissan Quest for Oil Change into the Pep Boys location in Sunnyvale, CA - 94087. I had also asked them to replace the fuel - air filter as they had made a recommendation. Pep Boys had earlier done a diagnosis in Feb 2010 during the earlier oil change and recommended to replace the fuel - air filter as it was not working correctly and the engine check light came on.

Now after replacing the fuel air filter, they are saying that the computer has gone bad and I need to tow the vehicle to the dealer to get this problem rectified. I believe that they might have done something wrong and the computer could have gone bad during the replacement process. I refer to NTB-09-030 for Nissan Quest which says the battery is to stay connected when the engine is running to prevent damage to the vehicle's electronic components.

On 11/19/09, I brought our 2001 Jeep Grand Cherokee Laredo into Pep Boys Auto. They said it needed a new head gasket. We got the car back on 12/4/09 and paid $1,926.84. They had recommended the transmission get fixed. We drove it three blocks off the Pep Boys lot and called a tow truck to send to a recommended mechanic. He also recommended a transmission. We had it towed to the transmission shop. They rebuilt the transmission. It took until 2/15/10 to save the money for the transmission. It sat--not drivable.

On 2/24/10, the car gauge was not registering (check engine light was on) for the coolant. We took it to the recommended mechanic and the test showed that the car was running too cold. It cost me $134.93 to have the thermostat changed because the thermostat that Pep Boys put in had a piece of hard plastic shoved in it.

On 3/31/10, the car was making noise at start-up. We took it to the same mechanic and the test showed that cylinder 2 was misfiring. I spent $193.06 for compression loss due to poor sealing intake valve. On 4/14/10, I became stranded on freeway due to overheating. The coolant container had black bubbling stuff in it. I had it towed to a recommended mechanic. They performed chemical test for head gasket/head failure. The test confirmed a faulty head gasket.

I spoke to Pep Boys and the manager on duty took a picture of the thermostat with the plastic piece in it and copies of the mechanic's findings and reports. He said that he would give the information to Anthony, his manager. Anthony called the next day and said to bring it in. I told him that I can't even drive it. He said to me, "We have lawyers too." He was very rude. We explained that we were giving them a chance to make this right. We also explained that we did not trust that they could do it right!

I called and complained to customer service department of Pep Boys. Our case number is **. In the meantime, my car sits at another shop. I have had the car towed four times and have run out of tows from my insurance company. We want our money back, including what it cost for tests, etc. so we can have a qualified mechanic fix the car once and for all! They told us that someone would get back to us in 48 hours.

I was given a quote of $187 to repair my struts in my 2002 Mitsubishi Lancer. I was told by a Pep Boys' employee that I needed to order specific struts at $98 for my car and it would take 6 days for the 2 parts/struts to be delivered to their store. I paid for the struts to be ordered and when they were delivered, I took my car in on Monday evening, 3/29/10. I was then contacted by Danny on 3/30/10 at 8:30 am to let me know that they were starting the repair on my car. I received a second call at 9 am to inform me that the struts they had ordered for me were the wrong ones and they had to order new struts to fit my type of car.

At that time, Danny stated that these new struts would be an additional $100 + tax to order them and that they would be able to give me a 50% discount to help with the additional last minute changes. I agreed for these additional charges. Then in the evening, I received a call from Yolanda notifying me that the total cost would be $797 because the 2nd pair of struts did not fit my car and they went ahead and ordered a third pair for $558 plus the service fee. I did not authorize for them to purchase the third pair of struts as I was not informed that a third pair had to be rushed delivered to them.

I explained to Yolanda that I had not agreed on the amount of the third pair of struts because I had not been notified of the additional charges. She went on to say that they were recommending for me to authorize a tire rod change for an additional $200. I was in shock because the original quote I was given was the amount of $187 (plus I had paid an additional $98 for the initial pair of struts). I told her that the amount had tripled and this new amount was not in my budget at the time. She was very rude and provided poor quality of customer service. She stated she was only an assistant manager and that she would have to talk to a manager and would return my call before the store closed at 9 pm.

At 8:15 pm, I called to follow up with Yolanda and I was told she had already left for the day and I spoke to Edgar, the manager and I explained the situation. He stated that I should speak to another line staff employee, Donna. I objected to speak with Donna because she had no authorization and I needed to talk to a manager. Edgar kept stating that I would have to pay the amount and I told him that because I did not authorize for the 3rd pair of struts, they should take them off and I could take my car to be serviced somewhere else.

Edgar stated that if I chose to do that, I would still be liable for all the charges plus an additional service to get them removed. After 20 minutes of talking to Edgar, I informed him that I would go in tomorrow, 3/31, and speak face to face with Danny, the mechanic, and a manager to try and resolve this matter. Is this legal? Please help. The economic damage is that I cannot afford to pay $797 to get my car out of the shop. I had budgeted only for $250 to pay for the repair costs and now the total bill is $797. Currently, I am not able to come up with this new amount which I never authorized. What am I to do?

I took my 1998 suburban in for an alignment. I am a mechanic, and have been working as a mechanic for about 30 years. I replaced the l/S control arm bushings on this, and when I finished, it pulled badly to the left. Of course, after replacing parts, the alignment needs to be done. I painted the new bushings, nuts. and bolts before taking it in, so that I could be sure these were adjusted.

2 hours later, they call and give me a list of parts that need to be replaced, and the l/S control arm bushings are on the list. I told them not to replace any parts, just align it. Anyway, I picked it up and just paid the $69.00 for the alignment. Immediately, I notice it pulls to the left, just as when I dropped it off. As soon as I got it home, I noticed the bushing's I had painted were never touched. Obviously, they were butt hurt when I told them not to replace any parts, and didn't even attempt to align it. After complaining to the service manager, I was told to bring it back in. No way! I did it myself, as best I could, and got it pretty close. It doesn't pull at all now. Caution, the boys will rip you off. They will try to sell you parts and labor you don't need, and as in this case, charge you for labor they won't do!

I have taken my car for a front-wheel alignment, and when I took my car back It was not properly serviced. I have gone back and forth, and each time, they have given me a runaround. I have finally taken my car to a different shop which fixed the problem. Meanwhile, I have asked Pep Boys to give me a refund, since I have already paid and have somebody else to fix the alignment.

They are refusing to refund the money, even though their paperwork proves their equipment has not been calibrated.

I have been having a ongoing problem with the Pep Boys in regards to them having to make numerous repairs on my car from faulty parts and labor. The main problem is that I have had 4 alternators in my car because of defective parts. I was told I was getting new Kia alternators because I have to order to get the waranty. I drive a Kia Spectra 2003. I have had two CV axles brake, causing additional damage to all parts of the wheels, i.e. brakes, bearings, seals, hubs, rotors, brackets, etc.

They have paid for all damages and just finally, they took the paperclip out of my alternator but I had to go to the Pep Boys at E Altamonte Dr, Altamonte Springs, Fl 32701. The Pep Boys has taken full responsibility of all their faults except for the bearing and seals in my front tire. I have been getting this resolved with their corporate office since December, but they cannot help me any further. The general manager Frank ** promised me to fix this on March 3 this year but my car has been there a week and the only work they did was taking the paperclip out that the other Pep Boys techs put in. They are doing this to me on purpose and they just keep saying most of their employees quit and they have no managers.

Yesterday 3/1/2010, I finally called the Altamonte police to make a report and I had my car towed back to my residence. This has also caused me to take a leave of absence from my college for one month. I have all the paperwork to prove they will not correct the problem they have caused such as work forms. These forms contain all the proven damage and horrible service I have endured. They constantly lie and say my car is ready to have me go back and then just for fun so someone else told me that and that person is not there.

All I know is my car does not work, I had my car inspected from Tires Plus beforehand and have their paperwork to prove what I'm saying. No one returns my calls ever from Pep Boys. I don't want to spend my income tax refund on a lawyer unless I really have to. I don't want to pay for parts traced back to junkyards which I can prove because they only just got their own parts store one year ago and be told they are new.

I need help. Please call me because I have witnesses and additional information if needed. Police were called. Car is damaged and had to be towed. I loss one month of college. No transportation. Incredible stress from this 2-year problem.

On March 4, 2010, I took my car to Pep Boys to have an alternator installed. After almost four hours, I was told that my car was finished. I proceeded on my way home. It is now turning dark and I have ways to go. I started down this steep hill which leads to the main road towards my home, only to encounter a complete blackout in my car--no power of any source. God gave the power to me and my car to turn or otherwise die. I managed to get my car to the snow-covered sidewalk, leaving my car exposed to the traffic, which is very heavy with tractor trailers, buses skimming me and not being able to see me without any lights.

I called Pep Boys' tow line. It took them half an hour to process my information on my location. I am 74 years old and in all my life, I have never had an experience of this true trauma. I was shaken with fear and anxiety. I called the police to get some assistance, after waiting over an hour for the tow truck, I was told by the tow truck driver that my car could not be driven because of the alternator.

My bill came to over $440.00. I expected more from anyone who call themselves a reputable business to have competent mechanics. I had to ride in the tow truck which was like 15 feet high, but thank God for that. I am contemplating on a lawsuit to stop this kind of practice and disregards for people's lives. I want to thank you for your attention.

I wish to file an official complaint against Pep Boys located at 106 Market Place Blvd in Knoxville, Tennessee and their service manager, Rober **. While I understand that neither of these two email addresses found on your website are specifically for customer service, I have issued this complaint to the only addresses available on the site after calling the customer service number, which sent me to an answering service that never took my message. There appears to be no other means of contacting customer service other than the customer service phone number listed on web address, Pepboys.com. After reaching the answering machine through the customer service line and awaiting the "beep" to leave a message, I was promptly disconnected. As a result, I am using the only means available to me to reach your customer service. Please ensure this message is passed on to the proper Pep Boys representative.

On the evening of Wednesday, March 3rd 2010 at 7:39:49, I dropped my 1998 Corvette off at the Pep Boys located at 106 Market Place Blvd for service to diagnose and repair the fact that my car would not start. The car was service for my car was coordinated by John **. Prior to this problem, the car was running fine. The next morning, I was informed of the service needed and made a joint decision on the service requirements and cost of that service. That afternoon when I called to check on the car, I was informed that they were still waiting on parts and that the car would not be ready until the following day. As a result, I had no choice but to make other arrangements for transportation. The next day, I was given a similar story and informed that additional services were needed on the car.

I authorized additional service at additional cost to me in good faith that the car would be ready and road-worthy that afternoon. Following work on Friday, March 5th at 3:07PM, I paid for all services rendered and was given the keys to drive my car off the lot as though it was fully repaired and safe to drive. Instead, I discovered that the car was in very bad and dangerous running condition.

Apparently, the mechanic who performed the work, Michael **, chose to ignore those dangerous issues when deciding to release the car back to me, the customer. Upon pulling out of the store, I discovered that the car would not change gears until it reached almost 4000 RPMs and that the car would not idle. The car died at each stop sign and red light encountered as I drove to return the car to the store. The car was unsafe to drive and was obviously not road-worthy when released to me after full payment for services rendered.

Thankfully, an accident due to the condition of the car immediately upon release to me was avoided and I arrived back at the Pep Boys where services were rendered to inform them of the new problems caused by their work on the car, problems that did not exist prior to services performed by Pep Boys. Upon my arrival, I was informed that they would not be able to reassess my car until the following morning. I informed the service manager that I had paid in full, almost $600, for their service that had taken a day and half longer than advertised and of my frustration and loss of confidence in the service provided by Pep Boys on my car. At the same time, I also informed the service manager of the fact that my car was unsafe to drive as a result of their service after being released to me as though it had been fully repaired.

It was reiterated to me by the service manager that there was nothing he could do for me or my car until the following morning. As a result, I had no option other than to park the car at a friend's house who lived close by and make transportation arrangements for yet another day. The next morning, Saturday, March 6th 2010, I called the service department at Beaty Chevrolet and described in detail the services and parts performed by Pep Boys as well as the symptoms that were resultant of that service in hopes that the service department at the dealership might be able to repair the damage done by Pep Boys. I was informed that based upon the parts replaced, service provided and the symptoms exhibited following the service, the problem was a timing issue and that it takes specific expertise and equipment to get the timing set properly after replacing the distributor as had been done by Pep Boys.

Unfortunately, the service department at Beaty could not service my car until the following Monday, so I reluctantly took the car back to Pep Boys at 10:03AM on Saturday, March 6th 2010 after calling them to gain assurance that they could and would fix the issues of dieing at stops (inability to idle when at rest) and the excessive RPMs required for the automatic transmission to shift gears - both problems that did not exist prior to work performed by Pep Boys at their facilities at Market Place Blvd in Knoxville, Tennessee.

I asked the service department at Pep Boys specifically if they had the equipment and expertise required to fix the car properly and they assured me that they do and would. After waiting for a reassessment by the mechanic, he came out of the garage and indicated to me that additional services would be required for my car to run properly. When I asked the mechanic why I should have to pay for additional services to repair problems that did not exist prior to his service on the car, he informed me that the car came in on a "trailer" and that he felt the car had these problems prior to his service on the car. At that point, the service representative stepped in to take the mechanic back out to the shop, talked to him for a few moments and returned to inform me that he had instructed the mechanic to go ahead and complete the remaining repairs to the car and that they would be completed at no additional cost to me.

I was also informed that, once again, they would need to order some parts to complete the repairs needed and that the car would not be ready until late that afternoon. Stranded, I called a friend to provide transportation once again while I waited on my car. Late Saturday evening, at 5:52PM when the service department was preparing to close, I received a call informing me that my car was once again ready for me to pick up. Upon my arrival at Pep Boys, one of the service managers arrived after test driving my car and once again, released the car to me as though it was repaired. Once again, immediately after leaving Pep Boys, the same problems still existed and it was readily apparent to me that the service personnel at Pep Boys were simply incapable of repairing my car properly.

Leaving the car with my friend and making other transportation arrangements once again, I made the decision to have my car towed to the Chevrolet Dealership to be repaired properly and avoid the potential of an accident while driving the car in its condition following iterative attempts at repair by Pep Boys. Today is Sunday, March 7, 2010, a full three after seeking service and repair to my car at Pep Boys and I am still stranded without transportation. If not for the kindness of friends and availability of resources to rent a car for transportation, I would still be completely stranded due to the condition of my car following Pep Boys' failed attempts at servicing it properly. This afternoon, I will have my car towed to the Chevrolet Dealership for repair and rent another car in order to get to work Monday morning.

I am very disgruntled with the service attempts, misrepresentations and incompetence demonstrated by both the managers and the mechanic who were involved with the work on my car. My time is worth a lot to me, particularly on the weekends. Not only have I lost transportation during these failed service attempts, I have lost time in waiting. It is my contention that a full refund for the amount I paid to Pep Boys to repair my car is the very least that Pep Boys should do at this point. In addition, the executive management at Pep Boys should be made aware of the potential liabilities associated with this kind of incompetence. Had an accident occurred, Pep Boys would be fully liable for all harms done as a result of the accident.

It is my hope that this is an isolated incident and that the executive management at Pep Boys will take immediate action to remedy this potentially tragic situation. Sunk cost (almost $600) of repair service at Pep Boys must be repaid to a reputable service provider. In addition, car rental for 5 days ($29/day) has been incurred.

On Valentine's Day, Sunday, Feb. 14, 2010, my boyfriend and I were on our way to Disneyland, when there was an unexpected failure to the dashboard electrical that suddenly stopped to car. It looked as if the battery had exhausted. I called my AAA roadside service who attempted to charge and we believed it could be alternator. We were towed to Pep Boys.They immediately stated a diagnostic needed to be run, first, to see if the battery had charge then until that would be done, an alternator diagnostic would be done.

Well, 1 hour later (because everyone was at lunch as indicated by Lou), the battery diagnostic was done and it was relayed to us it had no charge and that most likely would be alternator and a new battery would run us approx $130. We accepted the cost, in turn they ran the alternator diagnostic only to tell me it was ruined and they would not have one till the following day at approx another $211 and that the charge life of the battery would only last 45mins? I refused to leave the car and took my chances and drove away to obtain a second opinion in my area. (I returned to obtain my dead battery and they stated they would charge me(!) $10 for it, so I left it)

I had a second opinion done with another mechanic and he stated that the bolt to alternator was broken off that caused power to battery, and that the alternator was fine. The cost to fix this item was only $5.

I took my Chrysler Town N Country in for a water pump that went out which was replaced already by them with a new one. Mauricio called me and said the repairs came out to $389, and he was not going to charge me for an evaluation. I told him it should be under warranty, and at first he couldn't find it. After I told him I know for a fact it was done not too long ago. He then verified it was. He said it was going to cost me $185. I asked him, "What are you charging me for?" and he said,"labor, evaluation, and anti freeze." I said,"How much is the labor?" He said,"111, $25 for anti freeze, and evaluation fee." I told him you told me that you were not going to charge me for an evaluation. He said, "Okay".

He re-evaluated it again and came out with another figure. I said, "For what?" He answered for not coming in for the past 4 months so he added an additional charge. I responded, "What does that have to do with the work being done?" He re-evaluated the price to $149.00. I asked him again, "How much do I owe,?" And he finally came out to the same price I calculated of $139.00 includes tax. This price is for the labor rate of $111 plus $25 for the anti-freeze. I am so upset on how we are being taken advantage of by Pep Boys. I have been bringing my 3 vehicles to them for 25 plus years.

I brought my car in to Pep Boys in Hazlet, NJ location on 12/30/09 because the radiator fluid is leaking out of the water pump. By the way, it was not leaking anywhere else. A mechanic named Joe replaced the water pump, replaced the fan clutch and the serpentine belt idler pulley. I was okay with that so I spent $810.87. I thought it was a lot of money but at least my truck will be fixed. I drove home at night and the truck seemed like it had no pickup. The next morning, I saw a leak in a different spot. I brought it back and they said the radiator had a leak in it. That radiator was fine when I went in the first time but Jay, the manager, gave this nonsense, "It's an old truck that has 175,000 miles on it". So what, when I brought the truck in, it was fine.

I think what happen is, the mechanic was very overweight and by leaning on the radiator to replace the water pump he caused damage. I only had to pay for the radiator and not labor after an argument that is, $177.00. Mechanic Nick worked on it this time. I had to miss 4 hours of work. I drove to work and the truck was not running right. I parked the truck at work and there is a big leak on the opposite side of the radiator. I can't bring it in for service because I have to work. I check fluids constantly plus I would never go there again. I have lost about $1,500.00 so far and more to follow because I have to take it somewhere else. I work very hard for my money and I don't want some auto repair place trying to rip me off because they think I don't know anything about cars. This is just not right but I'm sure they will get away with this and do it to other people.

On December 18, 2008, my timing belt jumped on my car. My car was towed to the Pep Boys in Conyers, GA. Pep Boys ran a diagnostic and stated that the timing belt was not installed on properly and therefore jumped. With the timing belt jumping, it caused some of my engine valves to also bend. Service manager, Roger, agreed that they would remove the cylinder head so we could take it back to the machine shop that had previously done work on the valves. The head was returned back to Pep Boys and they placed the head back on the car and replaced the water pump, timing belt, head gasket, etc.

On Friday, January 16, 2009, they informed me that I could come and pick the car up. When I got there, Joey stated that the car was not actually ready because the technician had put too much coolant in the car and it was running hot. He indicated that they were in the process of trying to get the air out of the line. After waiting about an hour, they told me that the car was ready but if it continued to run hot, to make sure that I bring it back. I thought this was odd, but went on ahead and paid the charges for the repairs.

After only going an exit up the highway, the temperature gauge started going past the halfway mark. I immediately turned around and went back to Pep Boys. The mechanic had already left so I had to leave my car. They kept the car overnight, and the next day, Roger informed us that the radiator could be the cause of it running hot. He said that they would not charge me labor for putting it on. We told him that was highly unlikely since that radiator was only four-months old and the car was not running hot before. We then asked Roger if the mechanic had bled the line; they had not. After they bled the line, Roger informed me everything was fine and that I could come and pick the car up. After driving the car for less than a week, the temperature gauge went past the half way mark again. A call was placed to Roger the next day and he informed us again that the radiator was probably the cause.

On Saturday, February 14, 2009, I dropped the car off to have the radiator replaced as he recommended. After changing the radiator, they discovered that was not the problem at all. They then went on to replace the water pump and the thermostat and informed us that the car was still getting hot. We then asked if they torque the gasket down correctly, and presumed they went on ahead and did this because on Sunday, February 22, 2009, they told us that the car was ready.

After having the car returned the second time, I was a little leery in wondering if the car was going to run hot again. The car was fine for a few days until Thursday, February 26, 2009. I was at the light and the gauge went past the halfway mark again. I pulled into a parking lot and let the car cool down. I tried to add water, which it did not need since the fluids were full. A call was placed to Roger again and he told us to bring the car in. The car was subsequently placed in the shop a third time on Saturday, February 28, 2009. On Monday, March 2, 2009, Roger informed us that the problem was in the head, and that it needed to go to their machine shop. We asked why because the valves did not have anything to do with the car running hot.

On Tuesday, March 3, 2009, I called Roger myself and asked how could my cylinder head be losing pressure now. I then told Roger that my car had never run hot before Pep Boys got their hands on it. He replied by stating that that it was. I asked how could a car run hot and I not know it. I told him that the car had never emitted steam or smoke indicating overheating. He stated that it was smoking from the tail pipe. I told him this had never happened. I always check my mirrors so I would have noticed this. I then told him again that I did not have this problem before I brought it to Pep Boys.

I then asked if the timing belt jumps, what would be the need to have to do gasket work on the car at all. He then rudely stated that the problem was the head. I told him again that did not have anything to do with the car getting hot. He stated that we could come and get the cylinder head and have the machine shop look at, but once they break it down this time, that he is done with it. Roger stated on March 3, 2009 that once the head came back to them this time and they put everything back together, if the car runs hot again, then they will not look at it again. I found this to be totally unacceptable.

On Thursday, March 5, 2009, I picked the cylinder head up from Pep Boys. On Friday, March 6, 2009, the head was dropped off at the machine shop to check the engine valves to make sure that they were seated properly and also to check for leaks. The machinist contacted us a few hours later and stated that there was nothing wrong with the cylinder head. He stated that all valves were seated properly and that none of the cylinders were losing pressure. We then called Pep Boys to inform Roger of this information. We picked the head up and dropped it off at Pep Boys that night.

On Saturday, March 7, 2009, we received a call from Roger who then informed us that maybe it was the parts they were using in the car. He stated that Pep Boys carried generic parts and that he would be ordering the parts from the dealer this time. On Saturday, March 14, 2009, Roger called around 3:00 p.m. and stated that they had put the car back together but wanted to keep the car until around 8:00 p.m. to make sure that the car was not running hot. On Sunday, March 15, 2009, I went to pick up the car and on my way home, the car ran hot again! I am so disappointed.

Based on all the information Pep Boys was telling me, they replaced the radiator, which was never the problem. They replaced the water pump, which was never the problem. They replaced the thermostat, which was never the problem. They then said it was the cylinder head, which was never the problem. They then blamed it on their generic parts and ordered dealer parts, but the car was still running hot.

On Tuesday, March 17, 2009, a call was placed to several Pep Boys branches so that we could locate the area manager name and number. We talked to the Marietta location again and the service manager Scott ** stated that he would be willing to take a look at the car. The car was towed out to that location on Wednesday, March 18.

On Thursday, March 19, 2009, Scott called and said that his mechanic did notice that the gauge was going past the half way mark. I told him that's what it would always do. I told him that I never would let it get to the point of smoking out. He asked if the car had ever smoke out before it was initially repaired. I told him that there has never been any smoke coming from anywhere. He stated that they believed it was the temperature sensor and they would order one. He stated that the part would be in tomorrow and he will give us a call back. I cannot understand why the other Pep Boys did not check for this. Clearly, they did not run a diagnostic on the car as they claimed they were doing all the times it was brought in.

On Saturday, March 21, 2009, Scott called and said that the part had come in and we could pick up the car. He also stated that the car was not misfiring as the Pep Boys in Conyers had claimed so many times. I picked the car up on Sunday, March 22, 2009, and the car has been doing fine. I have not run into any problems.

For two months, I dealt with incompetence with the Conyers Pep Boys. Over and over, we told the Service Manager Roger that the car had never smoked but he insisted that it was. That was never the case. He even insisted that the problem was the cylinder head, which the Marietta Pep Boys said the car was not misfiring as we had been told for almost two months. It makes me think that the Conyers store was just trying to get more money out of me or they really had no clue what they were doing.

It caused me stress and money for two months. It was unacceptable. If they had listened to my complaints about the car and really took us for our word that the car was not doing this before it was brought in and that it had never smoked out, they could have resolved this from day one. Instead, it took two months for the issue to be resolved by a different store. However, that does not take care of the money that was spent on rental cars and work that was performed inadequately. Even the Area Manager Charles ** said that it was not their policy to refund money I spent on rental car. Please do not take your car to the Pep Boys in Conyers, GA located on Northlake Drive.

New Year's Eve (8:30 pm). I bought some very expensive spark plugs for my Corvette. I am a 50-year old male and a lot of my friends have auto shops and accounts with you. After installing those 3 plugs and changing the oil, I took the same car for a ride and it stalled at the first stop sign. And again at the first red light. I drove about 6 miles and turned back. It was as if I dumped my v8 for a 6cyclinder just from changing the plugs. Now I called Doug at the parts counter and he said take them out and bring them in for a refund and those plugs also fit about 10 other cars. The girl Marie was rude and it was uncalled for. She told me you're not getting a refund.

All I would get is another set of these plugs that did not work. How would she feel if Pepboys put them in her car and she stalled her car wherever she went? Thank you for your time and cooperation in this matter. I've been going to your stores since 1983 in Tempe, AZ. Your man in parts was very helpful and told me to stick with the Acdelco plugs the car came with, but he could not get them for me; Genden auto parts ordered them for my car. I'll be waiting for your response.

Took my car to pep boys due to a check engine light coming on. they checked it, gave me the code and i asked a few questions about what the code meant and left. My main concern was whether it was something that needs to be fixed immediately or if I can wait a while to fix. The mechanic said that it was not going to cause any major issues to my car anytime soon and so I left satisfied. A few days later my car started to act strange. It was hesitant to run, stalled and then wouldn't turn on without the gas pedal being pushed. I looked under the hood to see if i could find something and I did. There was a Snap on ratchet inside the hood of my car left behind by the mechanic. I called pep boys to let them know and the mechanic said that it was my check engine light that was causing the car trouble not the hatchet tool. I called to see if they would check my car to see if the hatchet may have caused any problems but they didn't even offer to take a look. I was not please with their reaction to their mistake, which could of damaged my vehicle and perhaps complete destroy any part. I still do not know if the hatchet caused any problems because i have not driven it since.

I took both of my cars to get serviced by pep boys I needed a brake check on one car because my brake light kept coming on, on the other I needed a transmission fluid change and an oil change, After pep boys ran some tests they stated that my car # 1 needed a diagnostic test because they checked my brakes and nothing was wrong and that I had a sensitive brake light, they BROKE my lug nut in this car and CHARGED me to replace it 45$, they also stated that I needed a cabin filter and charged me another 45 dollars for that, the second car got an oil change and transmission fluid with a qualified $9.99 mail in rebate at time of the purchase.... the next day I drove my car and the brake light came back on the first car and then it started to stall.. the second car oil check light was still on and was not reset at oil change (makes me wonder if they really did what they charged me for)

So I called the store and was told by the parts and service manager that I need to bring back my CARS for they can take ANOTHER look at them because they did not do their job correctly the first time... I was super mad by this time because it is such and inconvenience for me to GO BACK to pep boys for something they did NOT do correctly the first time.... I called the customer service help line and they told me also to take back the CARS to get serviced I told them that I had a busy schedule and that it was an inconvenience for me to go back because they did not do their job in the first place..!!! By the way the customer service person said that there is nothing they can do and hung the phone up on me!!!...three weeks later I received a letter from the rebate department in which they stated someone else had claimed my rebate already!!! I am so DONE dealing with PEP BOYS!!!

I had very old serpentine belts in my car that needed replacement and I was warned at the time of past oil changes in writing that they are cracked and need replacement. Even though they were squeaking on regular basis due laziness and my work schedule I had not replaced them and was concerned about then failing.

One day I started my car and the Check battery light came on and while driving my lights got dimmer until I had lost all battery power and my car was not operational, due to lack of technical knowledge I was unable to relate loss of battery power to the failure of a belt and assumed it was the Battery or the Alternator. I had my car towed to Pep Boys and informed them that I seems to be having problem with my battery or Alternator, after checking my car they informed that that I need both. They also made several other maintenance recommendations and along with changing the belts and they were cracked. I informed them that I was aware of the belts being cracked and meant to do that but if that is not what's the cause of the issue I would rather fixed what's needed to get back on the road and leave the belts for later.

After 2 hours wait they informed me that I need to change the Alternator belt and they shows me what it looked like it was broken multiple small rings. They also informed that they did not have this in stock and had it ordered, they charged me for the cost of the belt about 30 dollars and I later checked it sells for around 11 dollars and Auto Zone and other auto part stores.

Until then I did not realize the relationship between the belts and my Alternator and Battery. It became evident to me that the case was most likely the Alternator belt and not the Battery and the Alternator. It cost me over 500 dollars. I discussed the situation with the Service Manager Scot H. He informed me that he would not give me any refund and according to their diagnostics Alternator and Battery were defective. Total cost over 500 dollars, instead of under 100 dollars due to replacement of unnecessary parts..

I have a step-son in Orlando who is in college. One day he went out to his car and the car doesn't start. So, we had the car towed to Pep Boys.

The diagnostic conclusion was that the vehicle needed a new distributor, new distribtor cap, a crank case sensor and roter cap. Pep Boys said my bill would be around $1025.46. As a result, I was charged $103.00 for a false diagnostic.

I called my mechanic in Sarasota and had the vehicle towed to his shop, Tim's Auto. He did a diagnostic test, replaced the crank case sensor; and, I was good to go for around $300.00

On 2/27/2009, my daughter took her 2001 Toyota Sequoia to The Pep boys store at in Gretna La to have the rack and pinion replaced at a cost of $772.56 in parts and labor. Upon completion of the repairs, she noticed that the horn did not work and the engine check light was on. She was told that she would have to take her car to the Toyota dealer to have it fixed.

The Toyota dealer found two serious problems. The steering sensor and the spiral cable sub-assembly were damaged. Toyota says that the damage was caused by the steering wheel being spun while disconnected from the rack and pinion (I have repair receipts stating this as being the problem). These two items cost $750.21 in parts and $488.99 in labor to replace.

Now. The way it looks to me is that Pep boys took on a job that they were incapable of doing. The mechanic doing the work was obviously not experienced enough. The management also did not want to deal with the problem letting my daughter drive off without a working horn and check engine light on. I know that the Pep Boy's shops have the latest test equipment that will tell them why the check engine light is on. Why didn't they pursue it? I also feel that my daughter, being a female was taken advantage of. She did not know the importance of driving a car in this condition was and could be dangerous. I cannot believe that a reputable company such as Pep Boys would let a car leave their facility in an unsafe condition and knowing about it!

I have been in contact with the Pep boys store manger leaving him copies of the Toyota repair receipts. He says that he has submitted the info and is waiting for a response. I have returned to the store several times but continue to get the same answer. My question is: did he actually submit the information?

I brought my Honda Accord to the Cranberry Township, PA PepBoys to have my battery replaced. At that time, I requested an oil change. After 2 hours, my car was ready. I drove my car home (about 2 miles), I noticed a burning smell, simply thinking they spilled oil on the engine. While driving my car to work the next morning the engine light came on and the car stalled and would not restart. Requiring my car be towed. The tow truck driver lifted the hood and PepBoys neglected to replace my oil cap. The oil dipstick was dry with no trace of oil.

Since I was so upset and the afternoon was gone, my evening plans as well, were destroyed, the Ass't store manager gave me a 10% discount off my bill.
When trying to check out, there was one person, Brian, staring silently at a woman saying nothing for 20 minutes. I waited 15 minutes just ot get my keys and pay the bill. By that time there were 3 other people in line waiting. This was a waste of my time by having an incompetent person not having the ability to take care of people.

The initial person, Josue, once getting the initial paperwork done, and after considerabe time passed, avoided me and did nothing toresolve the issue.

The bottom line is that this store needs to either be closed or new personnel.

I brought my vehicle in for diagnostics due to a hesitation in the vehicle. Rcvd a phone call explaining the problem the car had and the price, I ok'd for them to work on the car picked up the car the next day and paid for the services and it had the same problem the next day. I brought it back to them a few days later and they said they'd run diagnostics on it again, I recvd a call later that evening from the manager-George that they had found 2 new problems in the vehicle and that they had corrected them. I picked up the car and was told they had no paperwork to give me in regards to the repairs they had just done because I hadn't paid anything this time and the manager was not in. I called and spoke to George and he said they did not write anything out but he would write something up for me-the car is still having the same problem.

On 08/27/2009 I had brought my 1998 Isuzu Trooper in for service to replace a starter that had a lifetime warranty previously that was previously installed. The service Manager Danny told me that this is a complicated installation since the exhaust system has to be removed in order to replace the starter.

I picked up my vehicle on 08/28/2009. While I less than a half a mile from the Pep Boys store all the warning and check engine lights came on. I immediately turned around and went back to the location. I told them what had happened. They took in the vehicle to look at it again. They looked at the computer and mentioned that they cleared 14 Codes from the computer. Then I picked up my vehicle and attempted to go home.

This time when I left the store my TOD System (4 Wheel Drive) system was not functioning (Later, I learned that the vehicle was locked in permanent 4 wheel drive). I went back to the store and I asked the service manager Danny Granados (The Service Manager) if he had any mechanics capable of doing the job currently? His comment back to me was that, "I had 3 technicians work your your vehicle and the job most more complicated than we thought."

I mentioned to Danny the way he described it, it sounded like this was going to get very expensive, very fast. Danny had asked me what I had meant by that. I told him that your mistake is costing me daily since I had to rent a car and now it sounds like I have to visit the dealer to get this properly resolved. Once this is finished, I will be asking Pep Boys for expense reimbursement or I will have file in small claims court. Danny then said, "I can't talk to you." My comment to him was, "Ok, if that's the way you want it."

I then took my vehicle over to Douglas Hyundai Isuzu Santa Ana for service. They found the vehicle was locked into 4 wheel drive and mentioned that this was dangerous since the 4 wheel drive has a maximum speed about 50 Mph. The resulting costs of this have been: Pep Boys (Replacement of Starter under warranty: $218.28 Rental Car (08/27/2009 to 08/28/2009): $39.25 Rental Car (09/01/2009 to 09/02/2009): $34.08 Rental Car (09/08/2009 to 09/09/2009): $82.63 Douglas Hyundai Isuzu Santa Ana for service: $115.00

After a couple more days, they finally were able to correct he problems that Pep Boys created and I had my Vehicle back.

On September the 12,2009, I went to Pep boys, because I heard squeaking noise when I turn a corner in my Nissan Armada 2004 and the squeaking is on the right hand side. The sales attendant told me (before checking the car based on what I was that it might be my wheel bearings or my suspension system and I stated to her that it sounds more like my brakes, that I know the sound of squeaking brakes. After my car was examined by a technician the first time, he found nothing wrong with my car, checked the axles, the suspension system and checked all the tire rods. I asked the sales representative if the technician checked the brakes and she said no. Which startled me, because they already charged me a diagnostic fee.

The sales representative stated that she would give me a coupon for him to check the brakes for free. I was being cordial after waiting for 2 hours for my car to be seen and than another 2 hours for my car to be examined. I am thinking to my self why they did not check the breaks the first time around. The second time the technician came out stated that I would need back brakes and rotors for the back brakes, and that my tire rod on the front passenger side is bad and needs immediate attention for repair.

The technician also stated that I will need to replace the front tires with the same manufacturer or get all 4 new tires with the same treads. I replied to the sales rep that I have had tire rod placed in the past on my other cars, and from my experience the car will not be able to drive over 50 on the highway without the steering wheel pulsating and the alignment will be off, which my truck drives straight when I take my hand off the wheel. I told the sales representative that I might as well get and oil change today, which was done by the technician. The sales representative told me to call on Monday and they will have to order my parts for the Truck

As I was pulling out of the parking lot of pep Boys I felt that the Truck had less horsepower, when I applied gas, but did not think anything of it, I assumed it was the front tires not gripping the rod, because I need tires for the front wheels Truck continued to squeak and the squeak was constant and getting louder, I brought my car to another mechanic a friend of the family who stated that my car only needs back brakes and the rotors will need to be resurfaced. I had the brake work done on my car. At a later time I planned to bring my truck to a Nissan dealer to check on the tire rod. On 09-27-09 while driving the truck, the front tires felt like they were not gripping the road and I replied to my fiance we have to get those tires fast. (I still have some tread on the tires see picture)

On 09-28-09 on my way to work, and as I am pulling out the driveway, my car would not move, I thought I had the truck in the wrong gear, but as I looked at the gear, which was in the correct position reverse. The car did not move. I got out, and saw all this red liquid coming from underneath my car; my fiance told me that it was transmission fluid., We had the car towed to Ace transmission honey spot Road Stratford Ct. After the car was examined we spoke to the manager Jose A who told us that when you had the oil change who ever took the oil filter off with the tool, they cut the transmission line (see pictures),. Jose told us that the filter tightens up after so many miles and they have to use a toll to remove it.

My transmission line sits in front of the oil filter, and at the time of the leak we saw the line dangling from the clamp that keeps it in place (we did not know that was the transmission line until Jose told us). Jose also stated that when this line was nipped with the tool the technician should have seen the transmission fluid on the ground or on his hands. Jos Acevedo replaced the line and filled the transmission with 6 quarts of transmission fluid and 128 dollars later the truck so far is running ok, but u never knows.

I went to pep Boys on 09-28-09 and I explained to them what happened and asked to speak to the manager, The sales representative went back to speak to the store a manager, who would not come out to talk to us. The representative also spoke to the technician at that time that denied nipping the line with a tool.

As a state worker I take pride in what I do for a living. We are only Humans and when people make mistakes they should not try to cover up their mistakes or act like they have-not made a mistakes. I know that it was probably was an accident, but now I a gearing more towards that this worker at Pep Boys intentionally placed the cut in the transmission line so that I could come back for more work. On this day I had to Miss work, I had to call family members to drive my child to work, it was total chaos and to have pep boys not even giving me the respect to allowing me to talk to the manager is appalling. I understand that we are in a recession, but to try to illegally sabotage some ones truck for a financial gain is a disgrace and shame on pep Boys..

on/16/2008 I had extensive work done my 2003 BMWi totaling $1,151.23 on 02/28/09 I had the same work done which was replace thermostatw/housing and remove & replace thermostat totaling $900.84. All items charged to my credit card. Recently 10/02/09 I had the same work done again but at another shop for $578.00. Something is wrong with this picture. It is causing me a lot of stress and loss of wages which i have to make up by coming in on another day. This is absurd.

On March 14, 2009, Pep Boys changed oil, installed rear brakes and replaced axle on my car. On April 23, 2009, another mechanic had to change the oil and filter because Pep Boys had failed to do so. I had only driven 980 miles. On August 22, 2009, a tire shop showed me that my axle was leaking. I took the car to the same Pep Boys location and was told I had to pay $120+ for labor. The axle is still under warranty.

I purchased a razor scooter for my son. Within a day I went back to get an exchange, because the scooter was not operating properly.Razor box said in red do not return to store call razor, so the manager said I have to call razor first. So I went home and called razor. The offered me technical help on the phone, but could not resolve, so I went back to pep boys they said I needed a return athourization from razor, which I think was not my resposibility, finally after much discuss I wanted to get my money back, which they did. But I really wanted the scooter for my son, I could not get it

then went to the desk to see what was going on and to my surprize the service desk got my service order mixed up with someone else.

By this time I had spent my entire day off just sitting in the store and nobody even begun to work on my car. I was outside watching most of the mechnics stop work and talking to the girls that walked by. This is so unprofessional I could not belive my eyes. I think this store should be looked at by the Corp. Supervisors because this was the worst service I have ever seen, and am real sorry to give u this news.

On July 1, 2009, I purchased two new tires from Pep Boys in Woodbridge, VA, at the recommendation of the shop's manager. He said that two of my tires had dryrotted and needed replaced. I never had problems with any of the tires before he made that observation. I have had blow outs before with dryrotted tires and didn't want to have any more, so I purchased two tires, had them mounted and balanced for $205. 02.

Each time I take the car back to Pep Boys, they check the two tires and fill them with air, saying that nothing is wrong with the tires and that they don't know why they keep deflating. The last time I went on July 29, 2009, I asked for new tires because these had less than 25 lbs. of air in them. I know this because I checked them before I took the car there. I was told that they were not going to replace new tires with more new tires and that there was nothing wrong with their tires, implying that maybe there was something wrong with my rims. I told them that I had no problems with the previous tires when they were on the same rims. They still refused to replace the tires.

I was so disgusted and disappointed. Needless to say, the tires are still under inflated and I have to inflate them regularly. I plan to go to Pep Boys on Monday, August 17, to see if I can get this situation resolved before one of these tires blows out and I'm in an accident, serious or otherwise. I want to mention here that I have been a costomer of Pep Boys for more than ten years. In the past to my knowledge, I haven't had any defective parts. I have had good service.

I took my 1999 Dodge Durango to Pepboys on 6/26/09 because it cut off and would not crank up again. It was towed back to my home and sat for four days until I had some money to have it looked at by a machanic. I took it to Pepboys figuring this was a large corporation of mechanics plus they advertised on T.V. I met with a service manager named Luis, and explained in detail what my problem was with my car. He told me they would do a full diagnostic to determine what needed to be fixed. I sat for 1 hour or more. He returned to tell me that I needed a full tune up and new disc brakes.

I inquired how much this was going to cost (I live on a fixed income) and he told me $825.00 + tax. I told him to do what needed to be done figuring I might as well get this done now. They did the job and I drove the truck two weeks and then the passenger side brake caliper began rubbing up against the inside rim of the tire. I took it back to utilize my 90 day warranty, and was told that a nut and bolt that held the caliper in place broke off (Now mind you I drove this truck back and forth to work on the highway at speeds between 55 and 65 miles per hour).

When I asked how did this happen he told me that the slot where the bolt slides in has grooves that held it in place but there were not enough to hold it. He said they could repair it but it would cost me about $200.00 plus. I wasn't thinking at the moment about my warranty, and told him I could not afford this expense and he began acting like he was doing me a favor by telling me he was going to try to work with me and said, "What can you afford"?, Then I mentioned my warranty and he told me some cock and bull story that made my warranty more or less useless. We agreed on $100. 00 + tax equaling $110.00. I had to call my son and borrow money to pay him.

When the job was completed I had to call them to find out the status of the job and was told my car was ready. When I got to the repair shop I was handed a bill for $ 299.77 for the replacement of a steering knuckle. My daughter and I protested this and demanded to speak to Luis. I was told that he was not in and this was the price of the job. I told the young manager that Luis agreed to do this job for $100.00. This young man asked me to wait a moment and picked up the telephone and supposedly called Luis who then told him to give it to me for that price. He then rang it up and charged me $84.80 , and then said, " Well Luis is going to take the loss on this one".

Hold it, it gets better. On July 29, 2009, the engine would not start again delaying me from picking up my grandchildren from camp and getting to work. MY wife called the customer relations people and spoke to Phillip, who put my complaint in the computer and said he would look into it and gave her a reference number (#25604). I waited the alotted time he asked and called back because he never called us as he said he would.

On 8/10/09, I spoke to another customer relations manager 'Arash', who lead me to believe he was going to help resolve this issue. I told him the same story mentioned above, and he appeared sympathetic and told me to have the car towed to the garage and he would have the machanics look at it. I specifically told him I was weary of sending it back because I did not want to and could not incur another expense. He told me that the tow would be paid by the garage and that my warranty was still good. He never called back. Then a a series of calls to pepboys corporate office began over the following few days. I was given numbers to poeple like Jack B. who only has a voice mail directing you other numbers, I was referred back to the customer relations number where I initially spoke to Phillip and Arash, the supposed regional manager, Mr. Joe G. who has yet to cotact me.

My daughter contacted all the same people above again on August 13, 2009 and was ultimately given the same runaround treatment. After speaking with customer relations again, she was told that the complaint had been kicked up to the regional VP Terrence Winslow and assured that I would receive a call back because "they generally do not like complaints to go that high in the command chain." That was after 3:00 pm on August 13, 2009. Today, August 14, 2009, he has yet to return my call. This problem has caused me financial distress i.e. placing me in debt, left me without a means to travel back and forth to work, place me in a position of dependence on others unecessarily.

I took it back a second time and they said now I "need" shocks and they need to fix bearings that were fixed back 81 days prior.

I went in to get my 2000 Ford Expedition checked due to service engine soon light. The car was idling every so often. They checked my car of course thoroughly (lol).They told me to basically turn in my car at the dealer because it was worthless to fix. They diagnosed it that I had to remove and replace cylinder head gaskets and timing chain with a small total of $4944.00. No problem. They said dont drive it or the engine will blow. Well, I parked it until I was ready to either donate or trade it in. Well, I ended up renting a car until I either got a loan to pay for the repair or buy a new car which I cant afford. By the way, PepBoys told me my car was leaking oil and that the car was running on no oil. I also paid for a very expensive oil change. I couldn't believe that my car was leaking oil because I checked it after a week and the oil was still there. I started my car and the service engine light was still on, but the car wasnt leaking any oil. I decided to take it to Ford, guess what? They fixed my car, for $1026.00 and has been running perfect ever since. I told them what Pep Boys told me what I needed to repair my car and they said "NO". Shame on you Pep Boys! Big Time Scammers!

back in december i went to them to get an alignment they said i need lower ball joints to get it done so i did. well here i am 7 months later noticing my brand new tires are bald in the inside so i took it back to them they said my lower ball joints are gone again. theres no way in hell that should happen. i had some one else look at them and they said it looks like they didnt even change the ball joints that they are pretty bad for only being 7 months. now i have tons more problems with my vehicle thanks to them. i have two children that go in this car and it is not safe and top it all off my husband only makes $9 an hour where am i gonna get money to fix this . i can not believe how people dont give a damn about doing there damn job!!

Momday July 29, 2009 I took my 2004 Kia Almata to Pep-Boys for maintance I was not having any problem with my vehicle but because I had 70,000 miles I just wanted to be sure what every maintanced need to be done was done on the vehicle I asked Pep-Boys to check my Belts, oil and air filter on my car or what every other maintance was need. The gentle look it up in the computer and stated there was nothing in the computer pertaining my KIA so I suggest my manual. He stated that yes my belts need to be checked and a couple of other things. I said OK. I few minute later he brought out my suspension belts to the alternator and the Power Steering Pump Drive Belt there was not one thing said about a pullin before they put the belts on my car.

I got up to drive my car on July 28,2009 there was a loud ticking sound and my car was wabling, so I took it back they took it back in the back and came back and tould me OK we fix the ticking and you need some tires. So on July 29, 2009 I purchased my 4 new tires. My you the belts were put on the car on July 27, 2009. August 3, 2009 my car have never stop it stopped in the middle of a very busy street 71st and Stony Island that connects to Lake Shore Drive. I have to get it pulled out of the street by streets of sanitation. Two guys came from the gas station once the look and the battery to jump the car they ask was the last people working on your car I said Pep-Boys. He stated that your covering on your battery is loose and it should never be loose like that it could cause a lot of promblems to your car.

I drove my car home once I turned it off it would not come back on without a jump. my Husband jumped it I barely made to Pep-Boys everything in my car started braking down. Once I got it to Pep-Boys the gentlemen that looked at it stated how did your cable on your battery get so loose I tould him my car was maintance here I don't know what they did my car has never stopped on me I work to far to be having car promblems. After taking it in to check they said battery was low, and the alternator was getting no power. But they had to get a second person to look at it.

After about a hours they came back and tould me it was the pullin that split the alternator belt he said something must have fell off your car. I tould him the pullin did not split the belts that was on my car so how did something just fall off my car and if it was a pullin how could you put new belts on a damaged pullin. He stated they did not check it before changing the belts so I said if thats the case you don't know if it was damaged or not. Because the belts that you removed off my car was just cracking because of ware and tare they never split so why would the split now.

I had to try to get my car down to Kia just to get it fix correctly. PEP-BOYS guarantee does not mean nothing to customer they have damaged my car I pay them $218.00 to check my battery. alternator and gas pump was all suppose to have been check and protected. They could never touch another vehicle and will ever have because they don't take reponsible for what they do to your car, all there trying to do is damaged your vehicle to get more money. I want my money back for service that was not done right and I will see Pep-Boys in court.

I have 96 Dodge truck with 178,000 miles was towed into the Oceanside shop for dying on the freeway crank no start. After a few hours go by they found the fuel pump was bad replaced that then I got a call back and was told the truck is running really rough which is funny when it died on me it was like it was starving for fuel no other problems. They changed the wires, cap,plugs,and rotor which I had replaced a couple months prior to that a couple days go by and they still couldn't figure it out so they sent it to an electrical speacilist for 4 days and to find out that guy wanted to charge me hourly for those 4 days after it was down there I told them no way I'm paying for that so they towed the truck back to Pep Boys put it back on the machine changed the timing chain thinking the slack was causing the problem due to high mileage then the start positioning sensor that didn't fix it.

Then was told the computer was bad after that didn't work my catalytic converter was plugged he showed me the broken honeycom, after I got the truck home I looked around the catalytic converter to see if they pulled it apart the bolts were till rusted so I have no idea where they got the honeycom.

After sitting there for more than 30 days I told them enough is enough I'm taking my truck else where put it back together. When I showed up the exhaust from the header was still disassembled and found they put a coil on and was going to charge me for it with out even asking after disputing that I took the truck home.

One good thing out of this is that I did get my money back for all the parts except the fuel pump. The truck still runs rough like the timing is off I took it to a Pep Boys closer to my home and it sat there for another 2wks and could not figure out why it's running rough I told them the Oceanside shop messed with the timing but wouldn't pull it apart to double check the work unless I paid for the labor if that wasn't the problem. This whole evolution was about a month and a half with no vehicle and is still sitting in my drive way right now running the same way until I get back from Iraq. I will never use another pep boys period.

I called the number on the card and they immediately said my paperwork was in order and that they were sending my rebate check. Based on similar experiences narrated on ConsumerAffairs.com, it seems this is Pep Boys's standard business practice - they deny the rebate claim in the hope that people will give up. This practice is deceptive, dishonorable, and should be illegal.

I went to Pep Boys to purchase a Master Flow Cyclone Air Compressor MR-1040. When I got home to put air in my tire, the machine clanked and then went dead. Upon further inspection, I noticed that the machine looked very used. The rubber stoppers on the bottom were worn off. When I went back to Pep Boys, I explained this to them. I asked if it was their policy to sell used items. They said it may have been a return that mistakenly made it on the shelf.

So I brought the "new one" home and this one did not work at all. Again, it looked used and worn. They are obviously selling used parts, probably bought off of eBay. I asked the manager, Ari, to give me a refund over the phone because I did not want to travel back there again. He would not. It is a very unprofessional practice to sell used and defective products. It makes me question what else they are selling that is used such as car parts that actually may injure someone. Buyers, be aware! Do not leave Pep Boys without making sure the product is new and works.

On 6-20-2009, I took my 2001 Chrysler to Pep Boys for state inspection. I was informed I could not get the car inspected due to the fact the Check Engine light was on and the car would not pass inspection with the defective Check Engine light on. I explained I had the car into them back in August of 2008 for the same issue. On 8-1-2008, I left the car at Pep Boys; and the following was performed: A platinum tune-up package for $94.99, a 3-step Pro Fuel Package for $98.99, and an Engine Diagnostics for $79.99 with shop labor of $20.72 for the engine diagnostics and additional labor for $222.27 for a total of $297.55. Under general comments section of this bill, it stated: PO340 Cam Sensor Signal code was found. This will come up when car stalls. The sensor tested fine and could not duplicate state or shaking above 25 mph.

I drove the car with the check engine light on for about 30 miles, and the light went off. I assumed the tune up and all the work that had been done to the car resolved the issue. As the weeks went by, I had no issues with the car. Then in May 2009, the car's check engine light came on again. But this time, when I slowed down the car, it shut off and died, causing a traffic issue. This never happened before.

The time between August 2008 and May 2009 is a mute point, as I only drive from home to the park and ride lot and back eight miles per day, forty miles per week, and one hundred-twenty miles per month; the rest of the time, we use my wife's van. I had to set for about 10 minutes, at which time, I could restart the car and drive and within a few miles, the Check Engine light went off again.

I called Pep Boys, and I was asked if the Check Engine light was on, to which I replied no. I was told they could not pull the codes, unless the Check Engine light was on and to bring the car in when the Check Engine light on came on again. The issue with the Check Engine light being on was on and off at various intervals. On 6-19-2009, on my way home in heavy traffic, the car again died and caused a traffic issue. The next day, I took the car to Pep Boys for inspection as stated above.

Then I received a phone call stating the Check Engine light issue needed resolved before the inspection could take place. Several days went by, and I was told they had found the issue of the Check Engine light being on was caused by a sensor giving a false reading and that my car would be ready to pick up. On Thursday, June 25, I picked up the car and was told the issue was resolved. But I could not get the car inspected until the sensor was set, which required me to drive 250 miles to prevent the sensor from issuing a false error code during the inspection process.

On Friday, June 26, I drove the car from my home to the park and ride lot I use. The total mileage from Pep Boys to my home and to the park and ride lot and home at the end of the day was 18 miles. On Saturday, June 27, I drove from my home to the four-way stop at Susquehanna trail and Canal Road about 8 miles from my home. And again, the Check Engine light came on and the car shut down in the middle of the intersection. After waiting 10 minutes, I was able to re-start the car, the Check Engine light went off, and I drove to Harrisburg and back. Total mileage at this point was about 60 miles on the repair I paid for.

On Monday, June 29, on my way to the park and ride lot, as I was going around a curve in the road, the Check Engine light came on; and the car shut down. Another car in the opposite direction changed lanes to miss from hitting my car. With no ability to control the car, I slid off the road and just missed a tree. Waiting about 10 minutes, I re-started the car, park it, and went to work.

I called Pep Boys from work and stated the repair was defective. I paid $170.74 for the repair, and it was less than 100 miles on the repair that almost caused an accident. I was told to bring the car back in. This would have been the third time for the same issue. Spending over $450.00 for something that was not fixed correctly to start with. I started up the car and backed out of my driveway, heading back to Pep Boys; and the Check Engine light came on, and again, the car died. I waited, re-started the car, and drove it to a dealership to trade the car for another car. The car was not repaired correctly several times and was a definite traffic hazard and unsafe to drive.

We have been a loyal customer of Pep Boys for over ten years, and I have no issues paying for service that is complete and correct. As a matter of fact, I had my wife's van in for service, which I picked up on June 20 for a cost of $1004.66; and there has been no issues with those repairs. However, I felt I was a victim of Pep Boys's inability to correct the issue with my car. I just thank the man above that nobody was hurt or killed by their inability to correct the issue. I placed a stop payment on the check that night. I am requesting you dismiss this claim by Pep Boys, as I wish not to pursue the issue to the next level.

After having my brake fixed for seven hours and $117, I walked around my truck which I always do after any service to my vehicle. My truck bumper was damaged and I told ** that my truck bumper was damaged. We walked back to my truck and showed him the damage and I even showed him after running my finger to the bumper that there are paint that are chipped off. He called the technician who worked on it and not to my surprise, he denied that he caused the damage. ** denied that the damage was caused by any of their employees.

I will never go to Pep Boys after this. I will pay for the damage of my bumper. It's not as expensive, but all I want from them is some decency or honesty to admit it. I will tell all my friends and will be friends about my bad experience and I hope they will not go to Pep Boys for any service. This is the Pep Boys at Highway 153 in Hixson, TN. They don't deserve to be in business for the way they treat their customers.

I purchased a new set of tires from Pep Boys, as the original set on my 2006 Honda Civic were worn and needed replacing. This was on 06/22/09. After purchasing a set of 4 Futura Touring tires, I was assured that the tires were new and of a high quality. I left New York and began to drive to Atlanta GA to attend a wedding on 06/27/09. On the evening of Friday 06/26/09, I was traveling through North Carolina at approximately 70 miles per hour when my right rear tire blew out, causing me to lose control of the car and crash into the woods on the side of the highway. I did not hit anything that would have caused damage to the tire. It simply blew out for no apparent reason.

My car was totaled. I have to bear the expense of purchasing a new one. It is only by sheer luck that my life was not ended by this accident which I believe was caused by a faulty product sold to me by Pep Boys.

My husband and I went in to Pep Boys to get the oil changed. I have had problems with Pep Boys in the past. About 15 years ago, they refused to give me my cores on parts. They told me I had to replace. I strongly suspect, but have no proof since they didn't give them back even though I specifically asked for them, that they didn't need replacing. I have boycotted them until this oil change. I decided since this was a different location and time had passed (and the price of the oil change was good with a rebate), maybe things had changed.

The first problem was that the store initially tried to charge me more than advertised for the oil filter. I have a GM model car (not a performance car or anything). Who says that GM filters, the most common brand of vehicle, cost more than "standard" filters? Why wasn't this disclosed upfront? I challenged this and they did change the price. Afterward, I submitted my rebate forms and receipts. I am a lawyer and so is my husband. We keep copies of everything we mail and we are aware of the "fine print". I followed it to the letter. About the time the rebate was to come (4-6 weeks), I got a postcard in the mail that our rebate was being denied because the documentation we submitted did not show a qualifying purchase. I called the number on the card and the woman I spoke with said there was nothing wrong with our paperwork and processed our rebate the same day.

I am now waiting on the check (should be coming in another 4 weeks). In my opinion, this was at best an unreasonable delaying tactic on their part and at worst, a deceptive business practice of not honoring rebate requests even if properly filed. I hate to think how many people have also properly filed their paperwork, but won't get their rebates because they didn't get their postcard, they didn't call to follow through after getting a similar postcard because they thought it wouldn't matter (or they didn't have their documentation or copies) or had a language barrier, or some other reason. I think Pep Boys is taking that chance that people are not going to be able to document what they have sent in and they (PB) can just say "Oh well, too bad" rather than just honoring the legitimately filed rebates they have advertised.

On 5/6/2009, I took my 2004 Yukon to Pep Boys because the brake light and ABS lights were coming on. After they looked at the vehicle, I was told that I needed front and rear brakes. At that time, I asked them to replace a belt pulley on the engine that was squealing. I was told the total cost for repair would be about $1,200.00. I agreed to the repair. The brakes, serpentine belt and 2 pulleys were replaced. I paid the charge of $1,207.59.

On my way home from Pep Boys, the brake light and ABS light came on again. I called Pep Boys and took the vehicle back on 5/7/2009. I had to go out of town for 4 days. I left the vehicle with them to correct the problem. When I returned on 5/12/2009, I picked up my vehicle. The light was off and I drove about 3 miles and the brake/ABS light came on again. I called and told Robert I was having the same problem but could not bring the vehicle back right away due to needing transportation to get to and from work as well as other duties that required me to have my vehicle.

I took the vehicle back on 6/6/2009. During the time I was driving the vehicle, the belts starts squealing and the brakes were squealing as well. When I pulled up to Pep Boys, you could hear the squealing and I said to Robert, "Do you hear what I am talking about and the light is still on?" He replied yes. I left the vehicle for 24 hours.

When I picked it up again, the constant belt squealing was gone, the brake squealing was gone, but the brake/ABS light was still on. Robert told me he had no idea what was going on with the light and I said, "That was the original problem." He went on to say that they had to replace the serpentine belt and front brake pad again. I drove my vehicle away and about 4 miles down the road, the brake/ABS light came on. 4 days later on 6/12/2009, the brakes started squealing again.

Today is 6/16/2009 and the squealing is getting worst. My vehicle has been maintained at all times and I have never had any issues with it. I paid Pep Boys $1,200.00 in good faith to resolve the issue with the brake/ABS light and replace the pulleys but the problem still exists and I am not willing to let Pep Boys touch my vehicle again.

i called pepboys to see how much they charge to replace my battery cables on 96 ford he told me $130 dollars plus labor. that why there are not alot of people using pepboys anymore.

Took my truck in for a front end alignment and after only 2 weeks my car was making rattle noises and wheel wobble and pulling. I checked the front end closely and found that the shim were falling out and that they put in wrong or in the wrong location. I returned to pep boys and talked with the service manager Sal Hanna, I tried to show him the problem and pointed out the reason for the shims falling out. They were not put in the right location. I explained to him that you cannot put a flat shim in between a concave and convex place. It is a no brainer. Sal didn't really look closely at it and stated they probably had to do that for some reason. I simply said NO SIR THAT'S WRONG AND THERE IS NO REASON FOR IT TO BE DONE WRONG LIKE THAT CHECK YOUR BOOKS PLEASE. Sal just mumbled I'll have the tech check it.

I thought he noted it for the tech. When I returned to pick up my truck I looked it over and found they had done the same thing again. I went in and talked to the customer service guy Jim and tried to explain and wanted him to look at my truck to show him the problem, he just said I am not a tech so I wouldn't know so he went and got the tech who did the work. I tried to show him what he did wrong twice now he was just ignorant to the fact and just said go talk to the manager that's the way it is.

So again I went back inside to see the manager tried to talk to him and he was not helpful he said just a minute then disappeared for about ten minutes , while I was waiting I found a repair book for my truck and looked it up and found the info covering e xactly what I was talking about. When he came back he said he talked to Sal and he said it was right, So I tried to show him the book to show him it was incorrect the way they did the repair needless to say he would not look. I told him if they were not going to do it right then I wanted my money back so I could get it done right. He left again and the came back he handed me my money and here sign this and don't come back. Rather than take care of the problem and do it right they chose to ignore their mistake and treat me as if I was the one who had done something wrong

Two days of work missed, still need to take it to a shop that has a tech who knows what they are doing and one more day now.

I went to Pep boys on Friday April 03, 2009. I arrived at 8am, I spoke with the customer service agent Andrew and told him that I needed new tires. After a few moments of speaking with him I told him that my car was making a noise and my mechanic said that it may be with tires or the hub. Andrew said that it might be the wheel bearings but dont worry about it we are going to double check the issue. About an hour later Andrew said that my car was ready, they changed the tires and oil, I asked him was my car still making that noise, he said yes.

We drove around in the car and came back to the shop and he put it on the lift and then twisted the wheels and pressed the gas. The mechanic said that it is the wheel bearings and I asked him to show me the problem, he said that he cant. I asked what if it is not the wheel bearings, Andrew then said that they will put the old bearings back on. When we went back to the customer service area I asked Andrew is it policy not to tell the customer what is wrong with the car. He said that because he provided me with a courtesy by checking the car then he was not obligated to tell me what was wrong. I asked him was that policy?

I further stated if there is something wrong with the car then he should have told me what it was and gave me the option to either change the tires or the bearing. I would have changed the bearing and not the tires, since the tires werent the problem. He said that I asked for tires. I said at first, then I explained the problem with my car and you told me that you were going to double check the issue. He said that because he did not charge me to check the issue then he is not obligated to tell me anything. I said but my car is making a noise. I asked him to take off the tires so that I could get the wheel bearings done, he said that he cannot do that.

Due to this I am economically out of $198 and now I also have to pay to get my wheel bearings replaced. I would like a refund of this amount because I did not need tires

On March 15, 2009, I was driving on the highway when I heard a pop and say steam come out of the engine. Pulled over and called a tow truck. This happened around 3 am so it was towed to Pep Boys. On Sunday, Pep Boys checked out the truck and said I had a blown radiator. Luis also said that he would not be able to get it till Monday. So I stayed at the hotel next to the place. Monday the job was supposedly fixed. I picked up the truck and drove a total of 6 miles and now the exact sme thing happened.

It took also a week of calling to finally get from them that they now said it was the heads and that the heads were warped and it would be an additional $1500. I flipped. Then after calling and calling corporate, who are a waste, they don't return calls either, they said they would do the work for free. Another week goes by and still no truck. Now the Service manager Eli comes back with we will replace the engine for free. No calls and no a week later he says pick up the truck and that they are not replcing the engine. They do not stand behind their words.

Engine has a terible knock $1,000 for repairs which might not have been needed (Pep Boys never showed me the bad items) $1,028 for a rental car

whent to woodburuy to get a vehicle alignment. sat for 1 and a hafe hours. thay say all is good and i am done. 2 days later its pulling. i go back and sit for 1 and a hafe hours. then thay say the mecheen is brook so they send me to Glassboro 3 hours. i sit to get in and thay say cant do it. i need a pitmenarm and a idler arm so i go back to woodbury an pay for parts and thay fix it. sat fo 2 hours then go back to Glassboro and sit for 2 hours and the kid micanic comes out and say the alignment is as good as he can get it it all messed up

so the next day i go to altobon pepboys and thay say my lower ball joints are bad. so i go back to pep boys in woodbury and tell them. after 1 hour thay have a micanic look at it he say it ik so thay have one more look at it and he say it ok. so back to Glassboro thay send me. i sit for 3 hours and thay align it the micanic comes out and say it done. i tell him to go look at the lower ball joints and see if thay ok. he comes back and say thay are bad and the alignment wont last. so i go back to woodbury and thay give me 74.00 back for the alignment.

after thay aligned it and say it was good. i went and spent the last bit of money i had for 4 new tires so i am messing up the 2 new frount tires that i cant aford. to replace it going to be about 400 to fix the lower ball joints and then 74.00 for a alignment. i an out of work i paid for all this from my tax's

I bought a used 2005 Buick Rendezvous in 2007 and purchased your Shur Grip Z By SCC SZ339 wire chain size 225/60-17 which I have never used.They are still in the plastic container still sealed with the original tie rap.I just bought a new 2009 Honda Fit and went into your Pleasant Hill store where I origionally purchased them and asked if I could exchange them for a set that would fit the 15 in tires on my new 2009 honda fit.

They refused to make the exchange because I did not have the recipt any more which I can understand that they have the right not give me an exchange for this reason.I am not mad at anyone at the store.Ther only doing there job but I was wondering if anyone in your office could talk to a person in charge at your Pleasant Hill store and see if they can make an exchange for me anyway without the recipt.If you could do this for me that would be nice.I like your store and get many other things done there either service or parts.Thank you for at least reading all this and I hope you can help me.

Went in to get a 4 wheel alignment on a 2006 Chevy Corvette. Work was done efficently and quickly. To quickly that the mechanic forgot to tighten the rear end Upper Control Arm Bolt (one of two bolts). The bolt came lose while driving, causing the vehicle to wobble back and forth making it impossible to control. Luckily I pulled over and inspected the vehicle and found the issue.

Near accident, Might have to replace control arms. Presently the vehicle is at the dealership awaiting inspection.

I took my 2004 Chevy Classic in for oil change, paid my $36.76 bill and drove home (approx 4mi). Upon arrival at home I received a message from my daughter, Pep Boys called to say I needed to return but wouldn't tell her why. I was already looking under the hood when I arrived home since the smell of burning oil was overpowering. There was oil all over the front of the engine, a large puddle that was continuing to pour out from under the car, and a steady trail of oil leading up my driveway into the garage. I got back in the car and drove back as fast as legally possible where the mechanic got in the car (without a floor protector) and put the car back on the rack.

I asked the service advisor how he could not notice the trail of oil from where the car was serviced to the parking lot and he just kept repeating oh a little leaking sometimes happens. I'm female so he obivously thinks I'm car illiterate, which I'm not! The mechanic had torqued the oil filter cap on so tight he broke the inner seal causing oil to spew out continuously. After installing a new seal, oil filter and adding 3 of the 4.7qts of oil the car had leaked they handed me the keys with a here you go. I told the service advisor I wanted a written invoice detailing the problems along with the resolution and a refund of the original bill and reimbursement to have the engine steam cleaned.

I waited for approx 20 minutes while he went along with his business ignoring me and hoping I would go away. I had to go find an assistant store manager to explain the situation whereas the service advisor then contacted another service advisor via phone to say that he had some woman (me) who was causing problems. I was then given a second invoice stating there was oil leaking and that they did another oil change at no charge. I told the advisor there was no second oil change, you were fixing what you screwed up and you have the nerve to tell me you gave me a second oil change for free. He just dismissed me and walked away.

The store's assistant manager told me I would get nowhere trying to resolve this with the advisor since he was very uncooperative and gave me the 1-800- number to call my complaint to. On my return trip to home I took the same route as the first trip and you could visibly see where I drove by the trail of oil and the puddles where I was stopped at signals. Now that I'm home, my car is still dripping oil off the engine, there are greasy fingerprints from where the mechanic got in/out of my car, greasy boot prints on the carpet, oil all over my garage floor and up/down what was my pristine white concrete driveway.

I will be contacting their corporate offices to file a grievance and if anything should go wrong with my vehicle since the extreme oil loss occured, I will looking at legal rememdies.

I originally brought our car in to get the A/C fixed and after many visits and $1000 dollars later it still doesn't work. Every time I bring it back in they put in more Freon and within a couple months it doesn't work again. I brought it to another repair shop that specializes in A/C repairs and they said the system is leaking and it needs a new evaporator core which Pep Boys claims they replaced and charged me for that. I just want the thing fixed by them ... at no more cost!

$1000 plus much time

I bought tires from Pepboys Auto, 4275 West Ina Road on 2 6Nov 05 with the tire protection package and a 60,000 mile prorated warranty at that time the car had 86,513 miles. After this work is done I recently had some front end work done by my mechanic, he replaced the tie rod ends. After this is done cars should be aligned. I asked my daughter to bring it in and get the tires rotated and alignment since she currently drives this car to work. On 20 Feb 2009 my daughter had her boyfriend to bring the car in for her. He requested a rotation and alignment. His father drove from Benson to Tucson with him. The rotation and balance should have been included with the Pepboys tires that it had and the wheel alignment was on special in the flyer.

They waited for three hours and then were told and once again, that the requested service couldnt be done without other work being done. This work included 4 new tires, shocks, struts and a steering gear. This car is a1991 Toyota Cressida and does not contain a steering gear. They were given a total price of $1071.18. They were also told that the car needs a lot of work and if they werent going to put the money into it they might as well junk it. I had them bring the car back to Benson and brought it to a mechanic to see if any of this work needs to be done, as he has just replaced the tie rod ends.

I paid him $20.00 to do this for me. He stated that everything looked good and he agreed to if gave him a remanufactured Edellrock Carburetor (retail value $300) to go with my girlfriend to Pepboys Ina road location, on 2 Feb 09 to Pepboys and have them show him the work they say it required. When they went in the alignment was done and 4 tires were replaced without any additional work. I thought that only 2 tires possibly needed to be replaced but had them prorate all four saving the best one for any needed future inspection of what the first location stated needs to be replaced.

The total price was $278.85 including the tire protection package. Mileage at this time was 116110. The service manager and mechanic at this location agreed that the other work was not needed, as my mechanic went over it with them. They also noted no steering gear and that some work looked recently done. I do have all the paperwork on this matter, work orders, invoices, the flyer.

Paid my and traded my mechanic apx $320 help. I have a work order with over $700 worht of work on it that wasn't needed. Didn't preform on the orignal contract on tires. Caused much anger. Cost over 20 hours of time and 90 miles driving.

I found that my car was not warming my car as it had before. After taking it to a mechanic, I was told that it was the thermostat. I am new to the area and was told that the person telling me the information may not be the best person to fix my car. I shopped online for a little while, looking for ASE certified mechanics. I came across the pep boys website and decide to take my car in after finding that the temp guage climbed up a little. I told Ramon, a customer service rep., why I was there and what the other mechanic had told me. He replied that they would be happy to change the thermostat, but the cost of the job would be my responsibility since they had not diagnosed the problem. I acknowledged and understood that pep boys would not be liable for the requested work.

After changing the thermostat, the mechanic tested my car and found that it was still running hot. He (I have forgotten his name) and Rob R, the mechanic's supervisor suggested a leak/block test to find leaks and check for a warped head gasket. I authorized the work and waited the results. Rob informed me that the problem was a water pump, not my head gasket. I told him to replace the water pump, and foumd that the work was completed within that day's time. Later that evening, I found myself on the side of I-540 E with my child. My car had run hot again.

I called pep boys before they closed, telling them what happened. They told me to call the pep boys towing service and have it towed at their expense. A friend drove me to work that morning, but I called pep boys relentlessly. I wanted my car fixed. They told me that they had driven it several times and visually inspected it. They said I should not have any more problems. I drove the car for almost three weeks. What happens? It runs hot again! Pep boys offers to tow it again at their expense. After waiting there for an hour and a half, I am told that they did another block test and it confirmed that my head gasket was warped. Rob told me that the new water pump had helped them discover this problem. I could not believe the lies he was telling me!

on 2/4/09, I took my towncar in to get 2 tires and an aligment. It took from 10 that morning to 2:15 that eveing to do that little job. That had cause me to miss an 10 hr shift from work at 22.00 per hr. When it was time for me to leave, they had the wrong tires on my car. They then had to start over again. they done an refund, I thought but it have not been done thru my bank account. I need and want my money back.

I took my 1999 Yukon in for a front brake job and alignment. When I picked up my Yukon I found out that they had replaced my rearend seals (which weren't leaking by the way as I had a new rear differential put in just six months earlier by the GM dealership), my rear brakes, my front calipers (they claimed they were sticking even though I had no problems with them EVER- I just needed the rotors turned, new pads, and bled-which is what I had requested when I dropped off). I was also charge for new rear brake lines, new rotors, new bearings and races, all of this to the tune of 1400.00

I would have noticed a sticking caliper as when this happens the vehicle tend to pull to on side and in some cases won't move at all. I would have noticed the rearend leaking fluid as differential fluid sticks to high heaven, and would also cause smoke from the rear brakes as this is where leaking differential fluid accumulates. I also would have noticed that the rear brakes were worn to the point of needing replacement as that grinding noise means they are down to the rivets.

Bottom line is my vhicle was dropped off for a front brake job and front end alignment as I had replaced the idler arm, pitman arm, and tie rod ends along with my upper ball joints and was charged for labor that did not get approved or done. When I picked up my Yukon, The thing pulled hard to the left when braking under normal conditions, had no pedal pressure (the brake pedal woulod go to the floor) and within two months the pads were down to nothing, the rear brakes were also squealing. I called the store and they said they had no record of when I was in or of the work they performed.

So I complained with the better business bureau, and e-mailed corproate as well. The service manager called me and said to bring it in and they would resolve the issue free of charge. So I took it back in. When I got it back, the same thing, still pulled hard to one side, and the pedal pressure was still very weak (I forgot to mention that they charged me for a new master cylinder too). So I called them again, and same thing, so back to the BBB, and corporate. I am told they will resolve it and fix it right this time. So I take it in this time it doesn't pull AS BAD but still has very weak pedal pressure.

Then two months later I go to stop and the thing about sends me into oncoming traffic (just trying to stop at a traffic light). So I go back, they put it on a lift, and find that the left front rotor is broken in half, and the caliper is seized up, I hit the roof when they show me this, as they charged mme not only for new calipers which I didn't need, but new rotors. There is no way that a brand new caliper is going to seize in 1 year's time, especially to the point where it going to heat the rotor to the point that it breaks in half. I am now getting told that they will replace the parts free of charge, but I wioll have to pay for the labor as the labor warranty has expired.

How can [they] NOT start the warranty over from the time that the issue is supposedly resolved? Especially when [they] have OVER charged me for a brake job by 1200.00. I have had to take a great deal of my free time to try and get this matter resolved, to no satisfaction. Not to mention a front and rear brake job on a yukon should cost in the neighborhood of 2-300 dollars. Also they performed work that I did NOT approve.

I Took my car on 2/1/09 I purchased life time brakes and the problem was that my number was put in the system as ---- so it was always a problem when I went to get brakes, well to day I can not find the receipt and I want what I paid for life time brakes with out a hassle every time I go to redeem my purchase.

I have to talk to the manager Keith tomorrow the car is at Pepboys waiting to be fixed and it is a nuisance

I always take my car to this particular Pep Boys. I took my car in approximately 1 year ago to have the spark plugs and plug wires changed. I bought the best they had and I paid for the best. My car began running extremely bad so I took it to a mechanic to have it looked at. My spark plugs and wires were disintegratin because they were the originals that came with the car. I was ripped off because I am a single women. I kept the plugs they removed for proof. I will never patronize Pep Boys again. I don't even know what if anything I could do in this situation.

It ended up costing me more money to repair what I had already paid for. It's really hard and discouraging for women. We run the risk of being ripped off by mechanics all the time.

I had my vehicle towed to them. I was informed that my fuel pump/filter needed to be replaced. I was then told that my intake gasket was leaking antifreeze and oil and that that too needed to be replaced. I told them that I just paid $600.00 for an intake gasket to be put on less than two years prior to that and they said I needed it that it was corroded and leaking. So me being the idiot I am, told them to fix it BUT NOT TO PUT DEX-COOL BACK INTO MY CAR TO PUT YELLOW PRESTONE ANTIFREEZE INTO IT.

When I went to pick up my vehicle today Jan.15 2009, they told me that my car, being a 2003 Oldsmobile Alero with under 85k miles on it and it's THIRD intake gasket, being a GM vehicle, required to have DEX-COOL put in it. I specifically told them NOT TO put that crap back into my car and the did anyways. I NEED my car to get to and from work, so I paid for this crap and am now making a formal complaint with Pepboys.

My car has only 83k miles on it and it is now on it's THIRD intake gasket. The factory one, the one I had put on about two years ago and the one put on today, Jan.2009

The problem with my car happened on Thanksgiving weekend in CT. I was @ my in-laws and had no place to take it but Pep Boys. The car began to sputter/hesitate or 'misfire' intermittently while driving on the Wednesday before Thanksgiving. This continued the next 2 days and would occur at any time - during driving, stopped at a light, parked in a spot. It (the engine) begin to idle violently on the Friday after turkey day and the check engine light was blinking.

I was able to drove over to the Pep Boys in Orange, CT. They looked at it first thing Saturday morning and said the the coil pack had gone bad. I had to get a new coil pack, spark plugs, wires and a system fuel service. Car ran great until the week of Christmas 2008. Same symptoms - hesitating/misfiring. I took it to Pep Boys in Broomall PA. They did a check up just like CT and did basically the same thing - a fuel system cleaning. Now why would I need a fuel system cleaning 2 times within 5 weeks.

Less then a week later, same symptoms again. I called the Service Manager @ the Pep Boys Willow Grove store on Saturday, january 10th and asked to bring it in. He took me in this past Tuesday. They had it for 2 days, felt the same hesitaing/misfire that I did, but the diagnostics did not show anything. I left there with no resolution. Last night, when going out to the store, engine is violently idling and check engine light on. I called the Willow Grove Service Manager and told him I would be there first thing. We will see what he has to say. I also filed a complaint with Pep Boys.

So far it has cost me about $700 and 5 days with my car. I have 2 jobs, I need a means of transportation. If you can't figure out the issue, then maybe you shouldn't be in the business.

I had to get towed home Christmas night from a service station. 12/26/08 I stopped by pep boys to see if they could check out my car. they stated that The were short staffed but will be open 12/27/08 @ 9:00am and to have it towed the next morning and I did. They called me the afternoon and stated it was my fuel pump. I stated that I had a new fuel pump several months ago but that I could not reach anyone at that office and I needed the car fixed before Monday morning. So I agrred to the repairs. $477 dollars.

On 1/6/09 the car stopped on me and I called 1-800-pep-boys and had it towed back to the store.It was determined that the fuel pump harnass was not conducting good power. He fixed that and the care has been running every since. It is my belief that the harness connection was the problem. When I first took the car home they told me iff it stopped on me go into the trunk and tap on the fule pump and that would get me going without having to tow it.

I am a single grandmother living in San Diego taking care of my grandson and the tab really set me back bad. What a way to sart out the new year. I'll be sure to tell my family and co-workers where NOT to go in case of a emergency. Being out in the rain and cold I developed a severe Sinus infection and my granson a bad cold. I could not pay my rent on time. I also incurred an unscheduled incident which almost lead to corrective action by my Superiors.

My husband has Alzheimer's--consequently I have a power of attorney to keep him from frivilous spending. I have his credit cards, and his name is not on our checking account. While I was away for 1 week, he opened a credit card at Pep Boys and purchased a Baja 250 ATV for $1,900. I contacted the store to return the ATV. They tell me that I must get approval from Baja to return it. It has .5 miles on it. I consequently learned at another Pep Boys that their company had been required to pull all of the Baja 250's off the floor....something about pollution--he was not too specific. I have tried to contact Baja, and just get the run around.

The transaction was not made with my approval. Can anyone just open a credit card? Is there something wrong with this BAJA brand ATV that they are covering up?