OnStar

OnStar will not stop billing me. I called and canceled my service two months ago, but they are still billing me. All they can say is that they are sorry. They said that they would reimburse me. After reading these complaints, I'm not sure they will!

OnStar's website will not permit me to renew my service online. They want a phone call so they can try to sell me unwanted and unneeded services.

I have just purchased a Sierra with OnStar. My first contact (welcome call) did anything but make me feel welcome. The person was insistent that I purchase "air minutes" immediately or I would have to pay more the next time I called. When I refused, they demanded my Visa number in case there were any "future charges." Needless to say, I refused this also. I later contacted them to cancel my "complimentary" account, which the dealer had set up (whether I wanted it or not).

I also requested that they remove all of my personal information from their system, which they told me they did. That was later proven to be a lie, when I contacted their "emergency" department to see if they had actually erased my information. I simply pressed the emergency contact button and waited silently until their monologue had stopped. I said nothing, and about a half hour after they hung up, the police arrived at my door for some "emergency." They had gotten my address from OnStar, a direct violation of national privacy laws.

I understand that the unit in the truck is still active, and this company could track me at their whim. I am taking steps to have this unit removed and would advise anyone else with this in their vehicle to consider this action. Do not trust this company.

I called on 2/24/12 to cancel my service and after 10 minutes of negotiations offer to reduce my rate, add extra minutes, etc., the rep assured me that my service was cancelled. On 3/14/12, I noticed an OnStar charge on my checking account for the monthly service of $12.95. I called immediately and was advised the billing department was closed. I called back on 3/15/12 and spoke with a representative who advised she didn't "see any notes" requesting my cancellation on 2/24/12 and would immediately cancel my service and send me a refund check. She advised that she was "unable to credit my checking account back, it had to come in the form of a check.

I received the refund check on 4/7/12 and then noticed on 4/14/12 another charge from OnStar for $18.95! I immediately called and spoke with Jen who advised the billing department was closed. She reviewed the notes and confirmed my call on 2/24 (which the other rep said she could find no record of) and my call on 3/14 and 3/15. She said she would handle the case and to not do anything until I heard back from her. She promised me a call at 2:00 PM the next day. It is now 6:57 PM and I did not receive a call from her. So I called again, spoke with Carolyn, who said she saw a cancellation for 4/11. She said she cancelled the service for me and that she would refund the $18.95 directly back to my checking account (which the prior rep advised could not be done).

Why would you send me a refund check if I didn't cancel my service? What if you overdrew my account? Would you pay all my NSF fees too? "We apologize for the inconvenience," is all I heard over and over. I asked for the corporate address on several occasions and finally received it today--only after the Customer Service team advised me they would activate my service for free and give me a 100 free minutes. No thanks! Their corporate Address is P.O. Box 1027 Warren, MI 48098-1027 if you need it. I will be writing a letter as well.

OnStar routes me out of the way and has done so several times. The latest is it routes me 70 miles out of my way on a 90 mile trip making it 160 miles. I understand there may be occasional glitches in all systems but when it does this time after time and the techs say, "Well, it got you to your destination didn't it?" When you wish to complain about the service, you are connected to a bank of phone operators that claim they are the president's executive assistant and they are the ultimate destination for complaints. They will not tell you who their supervisor is and insist they don't have one. And when they will not put you through to the so called president and when you ask for the address to write a letter to the president and are told these same people are responsible for opening the complaint letters that are not passed on, tell me exactly what do you do other than scream your frustration.

Any other company would eventually go out of business with this attitude toward their customers but since OnStar is a division of General Motors, their arrogance goes unchecked, shame on General Motors for this kind of customer relations. Oh yeah, and guess who bailed General Motors out of their bankruptcy? Us, the taxpayers. We pay them to be arrogant and they are experts at it.

I have had my new car for three weeks. I've made multiple phone calls and was always put on hold. I still have no service. I would never give them a dime.

I had OnStar free for six months because I bought a brand new car. Well since everything with the service went well, I continued to pay for the service. Well, as soon as I started paying, it stopped working and call after call I got nowhere except that "we will work on it". However, after a week of no results, I still have not received the service that I paid for and now they will not even credit my account for the service that they have yet to provide. Each time I call, they put me on hold for 20 minutes and the car just beeps (the most annoying sound in the world). I work very hard for my money and it grinds my gears that people like OnStar take advantage of people. I will cancel my service ASAP!

OnStar steals from your account. I bought my 2011 Cruze in July 2011. OnStar has been charging my account double; one's in my name and one's in someone else's. When I contacted them, I was told that I will receive my $85 refund in the mail. I have never gotten it. How can they charge my account with someone else's name?

Unethical billing practices - I have continually been billed for OnStar service that I do not have for almost a year. I cannot get them to stop billing me even though I have asked continually to stop the billing. I will never purchase services from Onstar again. They are a bunch of unethical thieves.

I had to get a new credit card (old one stolen) and they requested the new number. I then remembered that I pay by a bill every 3 months, also for the same service too. I called them and they offered me a small amount to money to settle this problem. I have been double billed for a couple of years. I have been paying monthly by a credit card deduction and by a paper bill every 3 months. Account # **. What can I do now?

I purchased a 2008 Buick Lucerne CXL model vehicle in November of 2010 from a certified GM dealership and with that vehicle came a free 3-month OnStar subscription. Once the trial was over, I elected to keep the coverage so I placed a credit card on file. I had the safe and sound package along with the directions and connections package. Everything was great up until February 21st of 2012 when my aunt called in from my landline phone to activate an OnStar subscription for her newly purchased Cadillac SRX. She stated her name as K. **. She stated Elberton, GA as her city and gave her address, which is totally different from mine.

I live in a different city and her vehicle description as being a Cadillac SRX and she had just purchased that vehicle and wanted to activate OnStar on that vehicle. So the representative places her on hold for 8 minutes, comes back and states they have got that vehicle registered for her and a technician should be calling her within 3 to 5 business days to complete the process because the system was updating and she couldn't complete the enrollment process.

So my aunt asked if they were able to find the vehicle by name because she haven't given them the VIN as of yet. The rep goes, "Yes, I have all the information here." So my aunt asked, "Well, just to be sure, let's confirm this is for the Cadillac SRX. Correct 2004 model." And the rep goes, "No, it's for the 2008 Buick Lucerne." So then I get on the phone and explain to the rep that the vehicle that she just de-enrolled was mine and she clearly stated she was trying to activate her own OnStar on her own vehicle and I needed a supervisor so she hanged up.

I called back inside of my home and get billing, which cannot help. I explained the ordeal and they get me over to technical support. 3 hours later, I am told that they resolved the issue and they have enrolled my vehicle back into my own name and that everything is okay, which was not the case. When I push the blue button on 2/23/2012, I got enrollment asking if I wanted to complete my set up. They transferred me over to tech and I was told the activation couldn't be completed as I had too many accounts on one vehicle; they were escalating this to a senior tech because they couldn't send a signal to my vehicle and I should hear something within 7 to 10 days.

On 2/29/2012, I called back in from within the car and after hours of speaking with different people, I still did not get a resolve. I reach enrollment once again trying to complete the activation process and had to get over to the tech again. I was told that they couldn't resolve the issue and the issue would once again be escalated to a senior analyst, which I still have not heard from. So I called in again on March 5th and was told the same thing. Once again, after no call from the senior analyst, the issue would be escalated to senior analyst. I called in again because I was leaving for a trip to Savannah, GA on 3/9/2012 and didn't know my way around to see if OnStar had fixed my system. I was told that I had a new account number and they were working on it.

While in Savannah, GA, I received an email from OnStar diagnostics about my vehicle which they had sent out months before all of this and I was under the false impression that my OnStar was on its way to be fixed. I called in from the car and asked was my OnStar ready to go on the 3/10/2012 because I received a diagnostic and the only way that could happen is if OnStar was able to send the signal to my vehicle and the vehicle was reporting the information. So I got over to tech support and was told that they couldn't send the signal to my vehicle and the problem was on their end. They have been having this issue since their systems updated. So I asked, then that means the information sent to me via email was fraud, forged or just plain wrong then since my account hasn't been active since 2/21/2012. He declined to answer. As of present day, 3/15/2012, I have neither my money back for my neither paid subscription. I received a no phone call from the senior analyst nor is my OnStar fixed.

I purchased my 2008 Saturn Vue approx 31/2 years ago mainly for the Onstar service, since I am a disabled senior. I tried to use the Onstar service on 3/05/12 and it is not connected. I called Tracy, GM dealer in Plymouth, MA and was informed the warranty had expired, that I had to leave the car there for the entire day and that it could be "very expensive" at their rate of $132/hr. I am on a fixed income and cannot do this. I do not feel safe driving without Onstar.

I bought a new car from Government Motors last summer, complete with a free six months subscription to On Star. I tried to cancel service twice but once these thieves get your credit card number, good luck trying to cancel service or get a refund of credit card charges. Never, ever give these ** your credit card number. I ended up cancelling my credit card in order to stop this nonsense.

Ten days, 15 unsuccessful calls, each about half an hour. Being told things are working now, only to be put on hold for 20 minutes with no human coming back on the line. Next time I called, no record that I have given my VIN number six times already. Is this the result of our government supporting a dysfunctional company? I purchased a $299 product, had it installed and have not been able to enjoy the promised services. If I had taped my experience and you showed it on local TV, there would not be a single consumer willing to purchase this product anymore. Shame on you!

They charged my credit card with out authorization. They don't answer the phones. I've been on hold for over 20 minutes. I was on hold for 12 minutes prior to this call and got disconnected. Then I was told at 10 am on a Tuesday that the billing dept. was closed. Finally, I got thru to customer service and they said is it possible that I have another car with OnStar? No. "Call back in 4 hours," the lady says.

I bought my 2009 Vibe GT in Indiana this weekend. The dealer was unable to get OnStar working on my car. They said that I should try on my drive back to Myrtle Beach. Well, I have called OnStar about 7 times now. I always get transferred around or put on hold for long periods of time (30 minutes was the longest.). If I get passed to someone else, the second person usually hangs up on me, even though I am being polite.

You know the only thing America can offer the world now is service, and if we do not get that right, then virtually all of America will be out of work. I am so disappointed in GM. Of course, they killed off Pontiac, so I should have expected this. This part of the GM-certified program is worthless.

I sent a letter to cancel my OnStar subscription. I received an email stating that I need to contact them by phone in order to cancel. When I tried to call, I was told that the wait would be 5 to 10 minutes. That is a long time to wait on the telephone. Also, I read that OnStar wants people to do this so they can try to talk them into buying another plan to keep their business. I have mailed, emailed and finally filed a complaint with the Better Business Bureau because they are refusing to cancel my subscription for "security" reasons.

This company needs to stop bullying their customers. Also, I am waiting for them to charge me for February, even though I sent them the cancellation notice at the end of January. I have heard horror stories about them continuing to charge people months after they have canceled.

I was a fan of OnStar. They were always super nice and friendly with me on the phone, and always did what they could, to find the locations I was looking for. I was driving through Toronto all day with my dad, and we had used them about 3 or 4 times, with no problems at all. Then later that day, at about 6:10, just outside Dundalk, a car ran a stop sign, and we t-boned at approximately 80k. The truck flipped multiple times, and finally landed on my side (passenger). The truck was destroyed, and all 3 of us; myself, my dad and the guy who hit us, had to be taken to the hospital. I was in hyper-shock, with deathly low blood pressure, and my back and neck were in serious pain. I was strapped to a stretcher, IV'd, and had a neck brace. My dad had 'heart attack' high blood pressure, and was strapped to a stretcher as well. It took 40 minutes to get from where the accident had occurred. to the nearest hospital.

There was, luckily, several cars on the road who witnessed the accident, who immediately called 911. On a road that usually does not have much traffic, we were very lucky to have had witnesses, as our cellphones had been thrown from the car. The thing is, OnStar advertises that in the event of an accident, that they contact you right away, and then send emergency help as needed. This did not happen, until 3 days later, after the truck had been taken to a tow yard, and has been sitting there. Tell me, how does that happen? How do they do an 'emergency response' on a truck that has had no action for days? How can they not be notified about an accident, when the truck is destroyed?

When my dad called after the accident, to question why they had not called, and what they were going to do for us now, they replied that sometimes wires get crossed, and they don't get alerts for days, and offered $100 worth of free service. Are you kidding me? In a very high impact accident, where even police on scene told us we were lucky to be alive, let alone walking, on a road that usually does not have much traffic. We could have been dead. No worries though, right? Because OnStar would have called us 3 days later, to let us know. It is ridiculous. When we truly needed them, they were not there. I have no problem with the people who I've talked to on the phone, and always treat them with respect, but the service itself should not advertise that they will contact you and 911, in the event of an accident, because they clearly don't.

I currently have not been able to work for 2 weeks because of the neck and back pain, caused by the accident. I have since been to 4 chiropractic appointments, where the doctor is concerned, because I'm healing so slowly. I cant sleep on my back, because of the pain. I also seem to have pinched some nerves because my toes are numb. Both myself and my dad had whiplash.

I cancelled the subscription in September for my 2011 Traverse because we do not drive it much in the winter and didn't see a need for paying $29/month. They charged $29 every month to my credit card and I called them every month to credit this amount. To date they have charged thru 3 months of unauthorized charges and only credited one month back. I called them again today January 18. I am now speaking to the billing department and they are supposed to mail me a check for $59. We will see. I won't hold my breath. They are crooks. They need to be handed over to the state Attorney General office in each state they caused trouble. I don't believe I will ever request my service to be turned on again. GM needs to know about their business proceedings.

I was told that with OnStar, there would be no long distance charges added to this. It's good to know that people still have no problem telling lies and still robbing people blind, these people and the corporation should be charged for stealing money from people and not providing service that they say is inclusive. I am only out a little money right now but my biggest fear is they will keep charging me with out my consent [hard to trust people when all they do is say a lie].

My last rental vehicle was equipped with OnStar and I found that it failed me about 15% of the time. Thankfully, I did not test the accident response. Even though I specifically requested avoidance of a particular toll road and was assured it would not be enroute, there I was at the tollbooth. And when I asked to be guided to the airport, I was led to a stadium 12 miles away. The plus with OnStar is that almost always a quick connection to a real and courteous North American English speaker and thinker.

My 19 year old daughter was found dead two hours after calling OnStar emergency on 6/7/2010. They never sent help to her even after I had asked them to locate my vehicle 8 hours prior to her call to them.

After renewing, they turned off my wife's Onstar. They didn't tell us. When I complained, they couldn't turn it back on. Frustrated, I told them to turn off both of my vehicles and refund my money. They turned off my truck, reactivated my wife's car, which still can't use Onstar, and have, to date, not refunded any of the over $350 they owe me.

I got charged for a subscription I did not order and it was charged on my credit card. When I called ONstar I was told that without an account number, they could not help me. I did not have an account number because I did not subscribe to Onstar. I have no clue how they got my Credit Card number to charge the subscription to my account.

On August 19, 2010, at 5:15 pm, my wife was returning from work, when our car, while at a standstill, was struck twice in the rear by two separate vehicles and pushed into 65 mph lanes of ongoing traffic. My wife managed to press the the emergency button, alerting OnStar, whose operator wanted to know "her location" ( a hard thing to remember when you've been twice hit and facing high speed traffic). The operator ended up dispatching the ambulance to the "wrong county." Fortunately, another ambulance happened to pass by and paramedics removed her from the vehicle then rushed her to Mayo emergency, strapped to a gurney. OnStar failed to notify as well as locate the vehicle once manually notified. My wife was conscious and very lucky that help happened by, no thanks to OnStar, which did not perform as claimed or advertised.

My first issue is that customers have to purchase phone minutes in addition to the general service. And they don't run concurrently. It means that if your service expires prior to exhausting your phone minutes, too bad so sad, there's no refund. Secondly, I got locked out of my car at a gas station and the OnStar remote service didn't work. After being placed on hold with OnStar for an eternity and answering a million of security questions, the signal didn't transmit to the car because we were under the covering over the gas pumps. Three hours later, Cadillac sent a tech to open the car. And with what? The tech used an ice scraper and a wire hanger. I could have done that! Needless to say, this service probably wouldn't work in a garage, a remote place, etc. And I can assume that the GPS would work in similar instances for tracking a stolen car either. The third issue is that OnStar automatically billed my credit card to renew my service with no prior notification. It just appeared on my card. And it ** near took an act of Congress to get a credit back. Then, they offered me a package of free phone minutes and other discounts. It would have been nice to be appreciated like that before I had a problem.

We bought a brand-new Chevy Aveo from GM. Just after one week, someone hit us from the right side on the passenger side, and the right door was stuck. My 5-year-old daughter was on the rear seat, and my wife was driving the car. The OnStar failed to work and even the airbags failed to deploy. Since I was stuck with my cellphone in the pocket, I was unable to call emergency services.

I have been writing to them to carry out an investigation, and they still did not get back. Their email is so pathetic that they cannot receive photos of the accident. So I had to mail it to them by snail mail. If they cannot get their email working, how can we rely on the onboard OnStar?

It is a total failure. I will never buy a GM vehicle ever again.

Do not give OnStar credit card information! I called to get extra minutes for the phone service. They took the liberty to add on a $20.00 a month towing service that I did not ask for and did not need (I already have one). This happened before and I gave them the benefit of the doubt thinking maybe it was an honest mistake, but no way this happened twice. When I called to get this canceled the second time, the employee I talked with didn't seem the least bit surprised and acted like this was routine for her. I filed a formal complaint with the Attorney General's Office in my home state. Buyers, beware when giving this company Credit or Debit Card information.

While driving my 2008 GMC Envoy, all my warning lights came on, instrument gauges stopped working, headlights, radio, clock, power locks and power windows all quit. Dealership told me it was a failed OnStar module and it would be $520 to fix. I don't subscribe to OnStar so I am not sure how the module could fail. In my amazement the serviceman was not sure what would happen if the OnStar was disabled. He said the anti-theft feature might kick in and shut down my engine. I am taking my chances and had them disable the OnStar.

I am appalled, completely disgusted by Onstar. A dear friend of mine just recently cancelled his subscription on a short term basis. He put one of his daughters in her car seat and was going around the other side with his other girl and his little one locked the door. It is 25 degrees today, and he was 35minutes outside the city on a Sunday. He pleaded with Onstar to press the button to unlock the door, but they wouldn't do it. This is criminal, and charges should be brought on them. This was a child in danger, with serious consequences. My wife was going to buy a Cruz, and I was getting a truck--I will never buy a GM product due to this, and I will be sure everyone I know hears about it. To repeat, Disgusting, and criminal!!

I bought a 2010 Silverado and it came equipped with Onstar and a cellphone. I got a letter on 6/9/10 to buy 100 minutes for $14.99. Upon calling the number above, they informed me I could only buy minutes using a debit or credit card. I don't have either and said I can send a check or money order and they said I could not pay that way. Since I don't have a credit or debit card, I feel I am being discriminated against. And nowhere on the letter does it disclose to the consumer that payments have to be made by credit or debit.

I purchased a 2002 Chevy Silverado LTZ diesel with OnStar as a major selling point. I also lost my service when they went from analog to digital. Since I was able to have satellite radio installed aftermarket, I could not understand why OnStar was not able to provide a conversion kit for customers. I tried calling and did write to them expressing my disappointment at the termination of service. I was sending a coupon for two years service for the price of one if I purchased a new vehicle in the next year. As my truck had only 30,000 miles, I thought their solution was extreme. I'm very disappointed. Also, recently discovered, I could get XM radio in a remote area in the High Sierra Nevada mountains but unable to use OnStar phone service. I am pleased a class action lawsuit has been filed and it should cover GM owners also. Consequently, I had loss of service required additional motor club coverage and decreased trade in value on my truck when I replaced it in Dec. 09 as no option for OnStar.

I don't think that this article is correct in saying that no conversion is possible. My 2003 Saturn L-300 had the analog Onstar. When the change was made to digital, I had my analog system changed to digital at the Saturn dealer with no problem. The charge was about $250.00 including a 1 year subscription to Onstar (digital).

OnStar stolen vehicle scam..I used to own a 2005 Chevy Tahoe Z71 4x4 vechicle which was stolen from a store parking lot. The first thing I did was call On-Start to report the theft so that they could start the tracking/search immedidately. To my dismay when I called the customer service number they stated that they needed a police report first or to speak with the officer on the seen to obtain a badge number before they could do so. I explained that I had called them first and needed immediate assistance in tracking my vechicle. The customer rep. insisted that there was nothing she could do with out the report.

I then called the local police agency which wouldn't come out to the sceen of the crime for the police report because my car was already gone and they only come out if you have been assaulted during the robbery or if I witnessed the thieves taking it and can provide them with a desciption of the suspects. I was forced to go to the police station make my report and almost close to an hour later On-Star started the tracking of my vehicle.

Here I am 72 hours later and my vehicle still has not been found! Customer serice said they would give us a cursity call every two hours to keep us updated which they never did. On-Star advertises on radio and tv that if your car is stolen they can track it within minutes and work closely with local law enforcement agencies. Be aware that this service only works if the car battery is not disabled! This information is available in very small print for all to read on the main web page including thieves. The remote ignition block and vehicle slowdown is also only available in newer models 2008-2010. So if your car is stolen and the thieves know that they can disable your OnStar GPS system by removing your car battery it will most likey end up in a chop shop which is what I am sure has happend to mine.

I am receiveing constant phone calls from onStar to my cell phone. The calls began on 1:07pm on Sept 30th and it came up as "Unavailable". The call is coming from a modem, as I am getting an tone and beeping. I called the 972- number and received a message from onStar, on Monday Oct 5th @ 1:14pm. I received a message stating I should call 877-. I called that number @ 1:15pm (Oct 5th). I got a simple apology and I was told it was going to be corrected.

As you can see by the calls, it was not corrected. I called again and asked the issue to be escalated and I was told they could not do it. Upon my second call, they never asked for the phone number being called (and I did not call from that number), nor did they ask for my name.

It's clear all the calls are coming from onStar, and seeing as I am not a customer, they are not willing to do anything at this point. onStar is using alot of my cell minutes. At this point, a simple apology is not enough. As you can see most of the calls are in the middle of the night as well. Again, the simple apology is not enough. Since then I have received calls from the same "Unavailable" on: [18 times in 3 days]

I see I'm joining a long litany of complaints against GM's Onstar.

My elderly mother, my 11 year old son and I got locked out of my 2008 Buick Enclave two nights ago in the parking lot of a local store. My purse, cell phone, keys--all in the car.

With my mother's cell phone I contacted OnStar, explained the situation, and requested they unlock the vehicle. Of course they wanted identification. No problem. I gave her my full name, my husband's name, our home phone number, his cell phone number, my cell phone number, his business number, and the make, year and model of my car. She was unable to find our account. This part alone took about 10 minutes with us standing there in the dark beside the car.

She explained that we apparently were not subscribers to their service. I explained that we apparently were since they automatically withdraw 20 dollars a month from my checking account every month and have for 2 years.

She then requested the VIN of the car stating she could match it up that way. Easier said than done. I couldn't read in the dark the numbers on the panel. My mother certainly couldn't. However, my 11 year old son could--by climbing up on the hood of the car and shining the dim light of the cell phone on the panel to read off the numbers. I repeated them to the operator. She told me it was an invalid number. Alex climbed BACK up on the hood and read off the numbers to me AGAIN. AGAIN, I repeated the numbers to the operator. This time she was able to make the match.

Miraculously, my husband's name, my name, his cell phone number, his work number, the make and model of our car--it was all there after all. (We've now been dealing with this simple issue for about 25 minutes in the dark, in the parking lot.)

Great. Now unlock the car please. Oh wait, ma'am. I can't. You've got to give me your 4 digit PIN since YOU COULDN'T PROVIDE ME ANY IDENTIFYING INFORMATION. This is for your protection after all.

I explained that I had no idea what my 4 digit PIN was, I've never called the service before, any info I would have on this would after all be IN MY PURSE, IN THE LOCKED CAR. Surely after all the information I've provided she had no doubt I was whom I claimed to be, and PLEASE JUST UNLOCK THE DOOR, WE'RE NOT IN A SAFE SITUATION HERE.

The operator refused, and disconnected.

My mother offered to fix this the old fashioned way. We called her AAA service. The AAA guy was physically there in about 10 minutes and had us back in the car in less than 30 seconds after that. No charge.

My third call, while waiting on the AAA guy, was to OnStar's accounts service. I spoke to a representative there, explained the situation, the difficulty we had and asked to cancel the service. Now. No use to me when I needed it.

She got the supervisor on the phone who offered to discount my monthly charge to $12 a month. Incredibly, even after speaking with 3 Onstar people, at this point in time my car WAS STILL LOCKED!! And NO ONE offered to just unlock the vehicle for me. I again requested the service just be cancelled. Only then did they tell me that the accounts people were actually not working at night, I'd have to call back tomorrow.

I DID call back the next day, and went through the same routine again. Offer to discount the monthly fee for a few months, reminded me I may need the service some day in a life threatening situation. I replied after what I'd been through I'd probably have my head hanging out the door bleeding all over the place while some OnStar operator from a different country kept asking for a PIN before they'd do anything about it.

After talking to another supervisor, now my 5th contact at OnStar, they agreed to cancel the service.

I can't even begin to describe the frustration and anger I felt when dealing with onstar. I have a 2008 chevrolet that i purchased last year. I had onstar hooked up, but never used it. They called and told us we needed to renew which my husband did. I am thinking everything was ok, and had to go on trip to south carolina, and did get lost, and finally called onstar, and the lady says her records indicate that my visa did not go thru when my husband updated the service (should'nt they of told us then?, or even gave us notice?)

I ended call, and called my husband from my cell phone, he got connected to someone in the phillipines who could hardly speak english (i could not understand a word he was saying, I did understand him saying sorry over and over again for the inconvienence, i apologized to him also for being so frustrated. my husband and man from phillipines call me and say that everything is taken care of.

next day August 21st 2009 we needed some help with directions, hit onstar button, lady answers and again tells me that something is going on with my visa and i needed to update minutes, by then i had had enough of these people!

we were lost, tired, hungry and just wanted to get home here in Virginia, she said i had a one time something that she could use to help with directions which i accepted, she connected me to onstar directions, and that was giving us the wrong directions, i remember at one point it told us to merge to left and make immediate u-turn when it was safe, we never did find a turn to even turn around. I am so disgusted with these people.

I became very angry and frustrate, my sister and I were lost and it was night time, she is a diabetic, and I am on chemo, i personally did not feel safe with this service, and she stated that she would not recommend it to anyone.

After four blocks the vehicle shut itself off. She kept starting the vehicle and after four starts got it to roll 200 Yds to Safety. At 4:00 we contacted OnStar to do a diagnostic test to tell us what the problem might be. They said it was something with the engine and transmission. Here is the Kicker. When I got home tonight I checked the e-mail and there was a report from OnStar with a time stamp of 2:31 p.m. stating that all systems were normal. So does this mean onStar diagnostics does NOT work, or even worse does it mean that an outside source (OnStar) can actually CAUSE the system in my new car with 132 miles to malfunction by communicating with my vehicles systems? Does any one have any knowledge of a similar situation? I would like to think Chevy is not the reason for this weird situation happening.

In an attempt to change my billing date from the odd date of the 26th of each month to the 1st of each month, I requested that my current account be cancelled then renewed with the new billing date. Duh! In doing so, I was told that my current car phone minutes would expire in September 2009 and I would need to add additional minutes. I was politely placed on hold.

However, the problem is OnStar doesn't allow hold calls for more than 3 minutes. So I had to call back. This time I was told that instead of the minimum amount of minutes added to update my account, I was now being charge for 1000 minutes at $349.19! What! To add insult to injury, my billing date will remain the same - the 26th of each month. What kind of racket do you, guys, have going on over there?

Today, I called and spoke to John in the billing department. He assured me that within 3 to 5 business days, a credit should appear on my account. Well, who pays for the overdraft fees from my bank? Since my initial start of the OnStar service, I have referred several of my friends and family to your service. I don't want to have to tell them about these unfortunate incidents. Please, please help!

OnStar will not cancel our service. It is not working, and we are being charged for 1/2 minute that we did not use and the hands free service takes 3 or more times to work. We had it 2 weeks and want rid of it completely. The OnStar person says no, that we have to have it for a year! Well this is an unwanted service and I wish to discontinue it now. They hung up the phone. I have called three times. The service does not work half the time and I want it off! What the heck do I do here?

My OnStar shut off. It is not working anymore. The light to it wont even come on. Why is this?

The battery in my 2007 Buick LaCrosse (with less than 20000 miles) died 4 times when sitting more than 5 days. Once it dies, you're stranded - there is no key-way into the trunk and if the battery is dead, the trunk release on both the car and the key fob are dead as well. In addition, once you've tried to start the car, the key is stuck in the ignitiion and cannot be removed. So, you can't get your jumper cables out of the trunk and you must leave your car with the keys in it to go for help. You can't lock the door because then you won't be able to get in because the KEY IS STUCK IN THE IGNITION.

There is no solution. And it had to happen 4 times before the local Buick dealership contacted their company's Technical Support and that only happened after I called the 800 Customer Service line. I was told the first 3 times the incident occurred that there was nothing wrong and that they (local dealership's service dept) couldn't get the car to replicate the problem. So I took the car home, left it in my driveway for 5 days and HUH! it was dead. I was able to get it to replicate the problem....3 times.

It was finally decided that a bad module in the On-Star system was the culprit so they pulled the fuse on it and now the car doesn't die, but now I don't have use of the On-Star system. I'm not sure how much that added value to my car, but I sure don't want to have to tell the people I trade this car in to that the reason they onstar is off is because it causes the car to die - that doesn't look to good at trade-in time.

Buick service says they will install a new module but then I'm back to square one..how do I know if the car will die again? I'll have to test it again, I guess. But that means it sits in my driveway for another week while I see if it causes the battery to go dead again. So, since November, I've been without the vehicle, that costs almost $300 a month, for almost 2 months total time.

I had gifted this car to my son as a combination birthday/college graduation present, but he's had to drive my mini-van all this time because the local dealership says he's too young to drive the loaners they've given us (my son is 23!) Everytime we look at the car it makes our stomachs roll. I'm disillusioned and disgusted -we've driven GM cars, mostly Buicks, since 1997 but this whole situation has completely changed my opinion of them.

I'm out almost $600 for the vehicle I paid for and I'm really right back where I started: will installation of a module and hooking up the on-star system going to cause my battery to die? If so, I hope my son and/or I are somewhere safe when it does! We have no faith in the integrity of the car nor in the knowledge and skills of the "service" department.

They offered me the roadside assistance I had originally paid for thru GM, and then informed me unlocking my vehicle was an unsupported service. I was screaming at her that my child was in the vehicle and what if anything could she do for me since I paid all this money AND they still owed me one free direction service?! She got directory assistance for me to a local wrecker service that came and unlocked my door for $50 - what a rip-off.

I was freaked out for almost an hour and my daughter was crying because I wasn't getting in the vehicle. I had to pay $50 to a wrecker, while all the months I was a good paying customer and never used the service just didn't count. I have worked with digital and analog electronics for over 12 years and an analog-to-digital converter for a communication signal is a very small circuit card with only a few components. Also, what moron puts analog circuitry into a high-dollar vehicle AFTER the whole Y2K issue? Digital is cheaper and saves space!

I was at the grocery store in late May 2008 with my daughter. I placed her in my 2001 GMC Sierra C3. The vehicle was started with the A/C going since it was hot. As I walked around to the driver's side, I heard the click of the door locks. My daughter had kicked the button! I called OnStar to get it unlocked and they informed me they would need to charge me since my supscription had lapsed that month. I agreed, saying my 2-yr-old was in there.

She came back on to tell me they could not unlock my vehicle because it was analog. They offered me the roadside assistance I had originally paid for thru GM, and then informed me unlocking my vehicle was an unsupported service. I was screaming at her that my child was in the vehicle and what if anything could she do for me since I paid all this money AND they still owed me one free direction service?! She got directory assistance for me to a local wrecker service that came and unlocked my door for $50 - what a rip-off.

Of course they hope you are not going to see the charges (like what almost happened to me!) and so they can keep on charging you almost $30 per month. what they do do is stop emailing you the monthly service update (which is the same info you can see in your dashboard). I wish that american business would stop trying to screw there clients and become honest because honesty last longest!

My 2003 Envoy XLT was smelling like fuel everytime I fueled up and the service engine light keeps coming on Onstar said it was the fuel cap so I would take it to the dealer and have it reset. they would confirm that the problem was (I left the fuel cap off.) Turns out the gas tank has a crack in it. I received a card in the mail regarding the fuel tank but when I called the dealer they said this was not a recall.

the fuel tank had to be removed and fixed. I am in the process of having it fixed.

My family has three vehicles,all onstar equipped. I get a diagnostics report every month on my email from onstar. They will also email if my tires are low. Course our vehicles are 2006-2007 model years. So far I haven't had any complaints and operators are courteous to talk to.

I explained to the young woman on the other end that I had just hit a rock and my car had a little red light that was on that looked like an oil can. I asked the young woman to run a diagnostics to see if my car was ok.

She said that she ran the diagnostic and it just looked like i needed an oil change.
I was not advised to pull over I was not offered "Roadside Assistance".
The young woman sounded like she did not want to be bothered with my call or me.
I repeatedly pointed out that that little red light was on.
She just repeated her self saying "Mrs B it just looks like you need an oil change."

I had just hung up with the onstar woman when I turned the corner to my home and I heard a loud nocking sound.

My Husband was standing in the driveway and told me to shut the car off.
I did. I then went in the house and called my insurance and had My car towed to Saturn.

Saturn Replaced the oil pan and oil, turned the car over and discovered that my engine was blown due to driving it with no oil in it.

Upon talking to the mechanic at Saturn He informed my Husband and Myself that OnStar cannot run diagnostics on a 2007 Saturn Ion.
I called OnStar and they proceeded to tell me that it is impossible for them to know if something is wrong with my car, Their diagnostics are for monthly maintnence and that is all.

After numerous calls and numerous excuses I talked with April in the so called "Executive Customer Care Relations Team" On Februray 16th 2009 April informed me it was my responsibility to ask for roadside assistance so basically it was my fault that my engine was blown.

I cancelled my Onstar They gave me a refund Of $102.86 April said they could not refund my phone minutes so she gave me three months free of onstar so I could use them.
This is adding insult to injury.
They Obviously sell a False sense of security and have no intention of providing the services they advertise.
I requested the transcripts of my conversation with the OnStar personel on January 19th 2009 and was told they will send me an email with a form I need to fill out and send in.
I did so, requesting the transcripts of the conversation with the onstar person January 19th,2009.
March 2nd 2009 Emily Chaput"Records Cordinator wrote me a response letter to my request.
The letter reads as follows:
Dear Mrs Blackwell:
This letter is in response to your request for the records of the Onstar On Demand vehicle diagnostic assistance services provided on January 19,2009 for your 2007 Saturn Ion Vin ending in 1140.

Our records reflect that on January 19,2009 OnStar has received a blue button key press from the 2007 Saturn Ion, requesting a remote vehicle dianostics for the vehicle. A successful remote vehicle diagnostics was completed, and no messages were returned.

It is important to understand that the message(s) returned from an OnStar remote vehicle diagnostics probe is not intended to prognosticate the exact problem the vehicle is experiencing.
The intention of the service is to point out potential, likely, and or possible, problems with the vehicle to assist you in either,getting in contact with a roadside assistance provider, or setting up an appointment with your dealership so that detailed technical inspection can take place.

We trust this is responsive to your request and are pleased to assist you.

I leased a 2005 CTS from 2/05 to 4/08, my first 12 months of Onstar was free. I kept Onstar for about 2-3 months after the first year. With Onstar, your credit card information is on file, everyone knows you cannot use Onstar unless your account is current or in a zero balance. I never used them after the few months stated earlier and on 2/9/09 a charge came out of my bank account of $436.35.

I am ******, I called Onstar to get their explanation of this mistake. Onstar told me as a customer, although I do not have the car anymore, I had it from 5/06 to 2/08 and that is what they're billing me for. They (OnStar) offered to place a refund of $179+ back to my account. I am asking where is the full balance of refund, since I never used Onstar after the first year. Of course, I have gone through 7 different persons who seem to be foreign with heavy accents, who maybe somewhere overseas. . .who knows!

This has posed an economic hardship on my family as the day the funds came out of my account, was the same day I received my state income tax refund. I have a special needs child and need to purchase items for him, he is a 2 year old growing toddler. I have had to miss paying my carnote on time, due to this Onstar incident, the amount taken from my account, is more than my car note. My family hasn't any money for groceries and we have been playing catch up since my leave of absence from work, a few months prior. There should have been some type of warning alerting me that Onstar was going to bill me, I could have disputed this then.

Last year we bought a GM car equipped with a 3 months' contract with OnStar. The OnStar services included a promised monthly diagnostic report about our vehicle's oil levels, tire pressures, and perceived problems, etc. We received our first report shortly after bringing the car home. Then, nothing. Our calls to OnStar asking why we did not receive the subsequently due reports resulted in multiple invitations to renew our contract for their service and a partial resend of the original report minus any new current information. Still waiting for their promised service, we find OnStar a major disappointment; they can easily find us to sell their services but, even under contract, they don't deliver the promised service.

We were delighted about trying out this service ('Safe & Sound') and were anticipating renewing for at least one year but now wonder if all their advertising and commitment to existing contracts are only a scam to sign people up and 'get' their information. We hope we are wrong, because this kind of service, when actually delivered, is a terrific idea.

I just bought I Yukon Denali, and apparently my onstar is not digital. I was told by onstar to go to my local GM Dealer to receive the Upgrade. So I go to my deal, and they order the upgrad for my vehicle. I return 2 days later and they pull my truck in and install it. They come and get me and I go to get my truck and they hand me a bill. $585.88 it totals. I was like WTF, I'm not paying for this, onstar told me to come and get the unit swapped out, and it would cost me $15.00. After 30 minutes of arguing, I told them to go pull the crap out and replace my old onstar in it, and I would not BE USING THIS CRAP. I wish NOW I would have never purchased this GM PRODUCT. ONSTAR IS A JOKE, GM IS A JOKE.

Bought a 2000 Cadillac with Onstar and they abandoned us because their equipment THEY installed was not compatible with their new network of digital only. Now we are left out in the cold with zero options!!!

Really POOR business practices, no wonder they are number two auto maker in the world. They should have a replacement units for us that have the old equipment so we can use their service...

In July 2008, I canceled my OnStar service because the service was terrible. I was locked out of my vehicle in 100+ temperatures in Arizona and called for lock-out service. After 2 hours, there was still nothing. I called repeatedly and was told they couldn't access my vehicle. They said they would send a service to come and unlock my vehicle manually at my location. Another hour later, still nothing. I repeatedly called and received no help from OnStar. I eventually got a ride back to my home with someone I worked with to grab my spare keys to open my vehicle.

I'd been with OnStar for 3 years at that point and had never needed their services until that moment. Because they couldn't even unlock my vehicle I called to cancel the service. Every month, I kept getting charged for the service even though I repeatedly called to cancel. I was concerned because I was due to deploy overseas to Iraq and didn't want any issues with billing while overseas. I kept getting billed every month and each time I called, the Onstar supervisor claimed they had no record that I had ever called.

I am extremely upset because I am STILL overseas in Iraq and have to spend about $40 US to call every time, and I still get billed despite canceling the service. I called my bank and they told me that I have to cancel my card and get re-issued a new one in order to stop OnStar from continually debiting my card. OnStar is clearly more concerned with scamming people out of a few hundred dollars than doing honest business.

I am overseas in Iraq and continue to get charged, with very little ability to remedy the problem from where I am. I spend approximately $40 at a time to call Onstar, and I have called about 6 times already, with promises every time that my service will be canceled.

Our 2003 GMC Yukon with Onstar was stolen on Dec. 28, 2008. Onstar was immediately contacted to locate the stolen vehicle. After 48 hours, we were called by an Onstar representative and informed that Onstar was giving up looking for the stolen Yukon. We were told that the Onstar system in the Yukon was probably disabled.

On Jan. 6 the Yukon was located parked on a busy residential street in our town. With the police permission, we pushed the Onstar emergency button and was immediately contacted by Onstar. The Onstar representative at that time said they know exactly where the Yukon is located, but could not tell us for legal reasons.

In talking with our insurance provider and Onstar especially we were told that the Yukon was most likely not recoverable, so we purchased another vehicle. Now we have the recovered Yukon and a new Toyota.

Then I waited for 5 days to see if they would call me regarding this issue and I did not receive any customer service calls. As a result, I called today to cancel the service on my 2007 Trailblazer because of Onstar's failure to follow-up on this problem. My final note to GM & Onstar, you lost a valuable customer (In 2 years we bought a 2007 Trailblazer LT and 2009 Corvette 3LT - do the math on what we spent). We will not buy another GM vehicle and will deter all family and friends from doing so.

On 12/19/2008 I was involved in an auto accident in my 2007 GMC Yukon(a Ford Focus hit me so hard it lifted my Yukon up on two wheels and spun me 360 degrees around). The impact occurred from the front passenger door to the rear tire. I pay monthly for Onstar service and they didn't detect my accident. I called 12/22/2008 and talked to a lady named Soco and she stated that from her records that Onstar never received any notification that my vehicle was involved in a accident. I don't understand how my vehicle could be damaged as bad as it is and Onstar not receive the signal that I was involved in a accident.

I went to the ER on 12/19/2008 and received muscle relaxers and pain pills with a diagnosis of multiple soft tissue injuries. I went to the doctor on 12/22/2008 and was informed by the doctor that I am also suffering from whiplash.

On virtually all trips OnStar Turn-By-Turn directions provide neither the shortest or easiest route. From July 27 to November 20 I have dealt with at least 14 different Tech Reps or Customer Service Reps to determine why this is. I was advised to go to MapQuest and download their routing into my vehicle. I did this on several occassions because the MapQuest directions were superior to the OnStar directions plus they kept track of road construction. However, the directions fed back to me were never the MapQuest directions, they were the poor OnStar directions. Nobody could figure our why this happened. Then I received a call yesterday that this is the way it will always work. When you feed MapQuest directions to your car, you are only feeding a destination, not directions. The directions will be OnStar, which will not be the best. This is not what is advertised.

The only real consequences are that I had to drive 15 to 20 miles out of my way on three different trips to get to where I was going.

close to a month ago the sound in my car stopped working ie radio, blinker sound, backup asst. sound all buzzer sounds. I checked all fuses and circuts all were fine. It occured to me that when you would press the onstar button the whole sound system would be taken over and the lady would start to speak. Onstar is currently switching over from analog to digital and my car is not elegiable for the upgrade(which is another issue)anyway I called onstar and said you guys made my sound system stop working and it needs to be fixed They did not want to take responsibility for it and told me to take it to the dealership and have it looked at.

they also told me that my car had not been hooked up since Jan when they started analog to digital swithchover. I a couple times pressed the onstar button after Jan 2008 and I did get a lady who told me I didn't have the service anymore. (but I was able to speak to someone on evening I was driving (silently) and my SID came up with a message which said "Onstar System Malfunction contact service" I called onstar back and told them of the code was given the run around finally I was givin a case number and was told they would look into it and to call them the next week so patiently I wait another week I call and when I give the number the man said is this about a billing dispute. this had nothing to do with my issue the guy just didn't want to deal with my issue and gave me a number that was bogus. by this time I am very angry I take it to the dealership tell them everything up to this point.

they come back with we have never heard of this happening we don't know what to do about it but for $130 for the first hour we can see what we can come up with. I took my keys and left there still no sound. I called onstar and got the run around I asked for the higher up then another higher up finally I was told to take it back to the dealership and have the tech call onstar with a new case number. I better not be charged a dime I have told everybody involved this needs to be fixed somebody is gonna pay for it and its won't be me and i don't plan on taking no for and answer this problem lowers the value of my car to 0 who I am so angry I take it back to the dealership again tomorow morning I have to rent a car so this is already costing me money I shouldn't have to be spending. I was already **** by them when I bouguht the car and was not told that onstar wouldn't be avaliable after Jan 2008 (they used onstar as a selling feature) and now when they cut me off they take my sound system too.

and don't want to take the time to fix it. note the malfunction I first got went away when i turned the car off so I couldnt' prove it but last night it came on again and I grabbed my camera phone and took pictures of it. How can they deny it now when It is in black and white and photographed. they will sitll wathch I am actually wondering just what it is that they will say to get out of it this time what a joke

I own a 2002 Chevy Tahoe. After about a 1 minute contact with OnStar, I was informed that not only was my service terminated without contact on 12/31/07, but that my vehicle was not upgradeable to support the current digital service... Complete cheepshot by GM and Onstar. There should be an upgrade offer from GM, as this was one of their big marketing selling points. If they don't cover the upgrade entirely(let alone make it available), they should at least give a large discount to the original owners/buyers.

I am now without service; that was terminated without notice. Also, my family is now vulnerable in a situation where Onstar could have provided service.

I signed up to receive diagnostic reports by email on our 2007 Buick back in March. I have yet to receive any reports.

The commercials claims that onstar will be there when you need them, to get you through an emergency. That is a false sense of security. They have hung up on me on more then one occassion and did not call back. After the first few lost calls, I asked if they would and they stated yes, but it never happened.

my onstar contract was canceled

I purchased a 2002 Chevrolet 2500HD Duramax diesel $35,0000. Afterward the purchase Onstar told me my Onstar service will be obsoleted and service discontinued. I would never have purchased this vehicle if I had known the onstar service was obsolete. I was told the reason the 2002 cannot be upgraded is due to the exising wiring system noise levels. That is a cop out, another way to say GM is not spending the money to upgrade the vehicle.

I understand GM is now shutting down the SUV and HD truck assembly lines, and GM is in serious financial trouble. With such a total disregard for the customer, I say it is time GM gets out of the automobile business and let toyota have the business. At least Toyota nows how to take care of the customer. I lost faith in General Motors, sold the GM and bought a toyota.

Someone mentioned not being a fan of litigation. I'll go beyond that and say I despise it. Nevertheless, I think GM's treatment of this issue (no longer servicing OnStar for older vehicles) is such a serious breach of trust that I would GLADLY join a class action suit. They should either continue to service the vehicles they sold with the system or pay to upgrade them. In my mind the ONLY competitive advantage GM had and the ONLY reason I chose a GM vehicle over, say, a Honda, was for the safety features offered by OnStar. They will either resolve this issue or I have bought the last GM vehicle of my life... that's coming from someone with THREE Buick LeSabres in the driveway and, more importantly, someone who was about a month away from buying a new LuCerne until I got the OnStar notice.

We purchased a 2007 CTS in June 2007 and when OnStar introduced the "Turn-by-Turn" program in 2008 I thought that was great. I went to the OnStar web site to get more information and noticed that the 2007 CTS was not listed as an available vehicle, but all other 2007 Cadillac models and many other 2007 models were. I contacted OnStar about this and they assured my that this service was available on my car. Two months later I was going out of town, pressed to blue button to get the "Turn-by-Turn" directions and was told that my vehicle did not have the correct generation of hardware to run this option.

My car was less than a year old and the OnStar was already out-dated but what really irked me was that I had already contacted them with my account number and vehicle and was told that it was. I contacted OnStar again when I got back and all I got was a "Sorry for the mis-understanding".

The other kicker is I pay the same price for the OnStar plan as someone else who can take advantage of this service - why do I have to pay for a service that I can't receive?

Further emails and phone calls to both GM and OnStart got me absolutely nowhere. Guess I should have bought the Cobalt for $20,000 less - at those owners can get it.

Everyone is so angry about the analog switch, how about buying a 2005 new style ONSTAR and have it towed to another dealership 6 hours later because the INACTIVE ONSTAR on the vehicle disabled the entire truck. And the cost is on you for the tow and fixing the problem, if you have no warranty. Even if you have extended coverage, its still a deductible to pay. Why is there no recalls? Thank God I had just parked, I could've been killed. Can't wait to see GM and ONSTAR's reply.

I have found that the most popular tactic that Onstar uses to resolve customer complaints is to just hang up on their customers.

We spent over $45,000 on a GMC Denali w/On-Star. It's used exclusively in summer and we have used barely 26,000 miles. We were told that the car is obsolete, we cannot get Onstar and have lost over 150 minutes in talking time due to analog/digital change. We purchased the Denali shortly after 9/11 to show our solidarity with U.S. made goods. Our trust in GMC is shattered and we have no faith in them. We were told that if our vehicle was a 2003+ we could purchase a $15 chip to install in the unit. We have nothing - no on-star, no phone, it is ridiculous. We bought this vehicle with the intention of it being the last one we would own, which is why we bought an expensive 4 wheel suv with the safety fetures of being located no matter what happened to us. We felt safe as long as we had those options. No faith in GMC any longer.

I bought a 2002 Chevrolet Silverado with Onstar service. Now I have no adapter available, but I still have a Chevrolet truck. The service is not available even if I chose to update it. Seems like I was misrepresented about this when I bought the vehicle. Oh well, never another GM product. This situation was handled very poorly.

I brought my 2006 Hummer H3 in to have my onstar fixed in he begining of Feb. They told me I needed a new VCIM and would have to order it from GM. I called my dealer 2 days later and they told me it would be about 30 days for it to be ready to be ordered from GM.I called GM and they called my dealer for they to call GM to find out it would be about 30 days because they were waiting on a download on the VCIM. I called my dealer back about a month and a half and they told me GM was still waiting on a download so I called GM back. GM in Detroit has to call my dealer in Norwood,MA so they can call GM in Detroit to tell me to wait... 2 weeks later I called GM and got the absolute total runaround, I even sent a letter to the CEO of Gm, with no response...ugghhh.. Ben at GM customer assurance, who I was dealing with at GM.I called a week after he said he woould call me back, and didn't,so I called him and his response was call my dealer to get updated on when this would be fixed.So today I called my dealer and their response was GM was still waiting on a fix and to just KEEP WAITING... Now I'm going on 3 months, GM can't give anyone an answer on when this will be fixed. I have to call since no one at GM will cal me, Heaven forbid GM cares about the consumer!!! Although they have no problem taking my monthly payments for onstar, they had no problem taking my money for the calling minutes I had purchased,and lost, because of the failing VCIM, and they have no problem with me paying for an extra phone line I had purchased with Verizon, monthly fees. So I guess I'll just wait another year for this to be fixed. I do not ever want to deal with GM, they are not customer friendly and my next move is to the attorney Generals office...

Same as everyone else - Purchased a 2002 Escalade for my Mom - Current mileage is 12,513 miles - She does not feel safe driving without OnStar - General Motors will give her $500.00 towards a new car - Her car is 'new' They have no comcept of customer service - I have been in the auto industry for 29+ years - receive all the Company discount available and I WILL NEVER BUY OR RECOMMEND ANOTHER GENARAL MOTORS VEHICLE unless the come up with a solution and make things right.

We have the same story as Marie from Glenrock, NJ. Bought a brand new 2003 Saab 9-3 in Oct.2004. Loved having the security of Onstar and handsfree phone system while traveling. Found out later that we were losing it due to the analog digital transfer. I was told by Onstar that our car was not able to be upgraded to digital. I'm not a fan of litigation, but I don't find this AT ALL frivolous. We spent a lot of hard earned money on a vehicle and the biggest selling point is the security a vehicle has. We now have a car with probably 15 buttons that don't even work!

I've had Onstar service since I purchased my 2003 Chevy Suburban & the ongoing service was being automaticallly billed to my VISA each year as to not interupt my service & therfore giving me peace of mind that they were always there to help in an emergency! Well just 2 days ago, I was out of town & locked my keys in my car. I called onstar only to be told that my subscription had expired & that I was out of luck! They didn't offer to renew & stated that they no longer had annalog capabilities. When you're in distress, that isn't what you want to hear! They offered to connect me to Cheverolet Roadside assistance. I ended up paying a locksmith $40 to come and unlock my doors. It was snowing & I had to call a friend to pick up my kids! Not happy! At the very least, Onstar should have CALLED ME about this change in their service or lack thereof. I don't want to pay $200 for the adaptor! Why dosn't onstar offer it for free????

I have a 2001 Gmc and was not offered any package upgrade to digital from analog systems with the Onstar Company.

I want some action taken on GM & OnStar due to false advertising. I own a 2002 $40,000 when I bought it. I now no longer have On Star due to the new FCC ruleing. My Avalanche 2500 3/4 4X4 fully loaded came off the ssembly line late 2002 I believe. I am a 100% permenent & taotal service connected combat Vietnam Veteran. I see they are giving the Iraq Vets dicounts. Seems alittle discriminatory to me, any way, you sent me a e-amil ststeing my story would be in consumer afffirs online, I watched for it and never seen my story. Please send me a copy. Where is this issue at present. Over 500,000 cutomers lost service. I want to address this to the FTC and FCC and Americans with disabilities act. I bought that vhecical in good faith that On Star would give me added saftey due to my disibilities. I have used it for that several times, and the cellular feature as well. ON Star will not cooperate. Thay have callled me just to see if they can calm me down. I am a Warrior and survived 3 tours in Vietnam. I will haunt them tell I die. I have told them this. Discrimination against my GM Product,. I am contacting the media as well. I will never by a GM product or my Family again + the 10-20 other people down line I will tell about what they did.

Are there other OLD ANALOG Onstar Customers who recall ( and may have a letter stating ) that OnStar would allow us to purchase a DIGITAL upgrade ? Please post any actions / information

I bought my 2003 Saab 9-3 in January of 2004. Saab dealers knew that this was going to happen in 2003. Why did they not tell the consumer? I bought the car for it's On Star. Since my car is a 2003, why was the adapter not offered to me? I would of gladly split the cost with GM.

I purchased a new Chevy Silverado 02 in March 03 w/ Onstar. I have found out (from GM themselves) that GM knew in Nov. 02 of the Onstar problem but did not change the Onstar analog model to analog/digital until O3 models. They did not choose to inform 03 customers of the problem of the 02 models even after they knew the problem existed in Nov. 02. Currently only the analog/digital models can be upgraded. I think GM should be forced (by a CLASS ACTION LAW SUIT) to design an upgrade for the analog model for the 02 truck or each owner of this truck should be compensated for the entire cost of the ONSTAR model (at 02 install prices) and damages should be awarded to each truck owner for false advertisement!

I have a 2002 Pontiac Gran Prix with OnStar. I found out while on a recent trip that OnStar had been cancelled. I've since found out that it can't be upgraded, repaired, modified, adapted or anything else. Now I have a rear view mirror with buttons that continually remind me I have a broken part in my car that GM refuses to repair. What's to keep GM from doing this to new OnStar customers? Nothing. GM needs to fix its old OnStar customers before chasing after new ones.

I own a 2002 GM Yukon. My On-Star subscription has been cancelled by GM due to conversion from analog to digital. GM says there is nothing they can do about it. They blame the FCC. I blame them. Why can't they devise a way to convert my service to digital. Surely if man can find a way to land on the moon, he can come up with a way to rectify this problem. They tell me they will give me $500.00 off the price of a new car. I don't want a new car-I want OnStar on MY car. One thing is for sure. when I buy my next car, it will not be a GM product. I'll buy from someone who cares enough about having me as a customer to have the foresight to address situations such as this. Shame on GM!

I purchased a 2001 Cadillac Deville for my wife who is disabled, due to the onstar feature, only to find out onstar no longer services the vehicle, I feel like this is unfair to me as a consumer

The Denali came with the OnStar, no choice. The service is horrible, there were no bills and the service was arbitrarily discontinued, have to go through hoops to get it renewed. It only works about half the time anyway. Why doesn't GM give the customer an option whether they want it installed or not. I have a Suburban and a Denali, my last GM vehicles ever.

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I have a 2002 Silverado with 65,000 miles on it. GM has notified me that my onstar will be useless at the end of the year and there is nothing they can do because they are converting to digital. My only option is to buy a new truck and they'll give me $1,000 off. I don't need a new truck, I need my onstar to work as was promised when I bought my truck.

Onstar disconnected because of no upgrade to my 2002 Grandprix which I purchased new partialy because of the Onstar option.Would like to see class action suit againt GM and Onstar. I consider their actions to be fraud.

My parents paid for the upgrade back in November. They have heard nothing from Onstar or the dealer. I have called, and was told that the equipment is on "back order." How long does it take??? I feel as though my parents have paid for services that they are not receiving. When discussing this with Onstar, they reminded me that the payment is non-refundable. I am angry with this company.

my service would end on 12/31/07 because they were converting to digital. i complained to my credit card company capital one visa because i charged the deposit on my car to that credit card. they did not help me and now i no longer have this service on my car. i would not have purchased my passat if it did not have on star because it is difficult to unlock if u do not have your key.

I feel that GM droping our service to On Star amount to nothing short of extorsion. I purchased a 2002 chevy truck because of the On star service. Now they tell me I have to buy another vehical to keep the service.. This is fraud and extorsion. On Star can continue to transmit in anolog if they wanted to or pay to have our vehicals upgraded to digital. No wonder our companies including GM are loosing their share of the market and being over taken by Japan and Toyota. it their is going to be a law suite over this I want in.....

Add my name to the list of those consumers angry about GM's failure to protect its Onstar customers with vehicles too olld to convert to digital in 2008. I consider the Onstar system and servie to be an essential safety feature in my 2001 Tahoe. I purchased the vehicle and paid for the service for that reason. For GM to switch to a system that I can not use is unconscionable. Suggesting that I now purchase a 2008 vehicle so that I can once again have Onstar amounts to consumer fraud.

In 2005 I purchased a 2000 GMC Envoy with 22M miles, in excellent condition and only paid $14,000.I was so happy to purchase this due to the condition of the vehicle, the very low mileage and the extras - including On Star. I have had two heart surgeries, a pace maker and just came through breast cancer surgery and radiation. I only pay $16.95 per month for On Star. I wanted to have it due to my physical condition and problems and the reasonable cost. My husband and I do not have cell phones and do not want them. We are retired and do not need the extra expense. I assumed that with OnStar my problems were solved. I want it for the confort of knowing if I suffer a heart attack, stroke or the like, all I have to do is press the emergency button and I can get help - no matter where I am at. NOW, with them going digital and my vehicle is considered too old to have an adapter to be able to switch from analog to digital, I will not longer have this available to me after January or February 2008. THIS SUCKS!!!! I am in agreement with the other people. I cannot afford to purchase a new or newer vehicle and really like the one I have so there should be an adapter for all years of vehicles that have OnStar to be able to switch from analog to digital. If the cable companies can sell you digital boxes, no matter how old your TV is, then OnStar should be able to do this also. Let me know if I can be in on the class action suit. GMC is just being too darn cheap to help their customers. Something has to be done - As Soon As Possible - to help all of those that own the earlier models of cars/trucks/suv's with OnStar and will not be able to use them in the very near future. I will be waiting for a reply.

I own a 2002 Chevy Tahoe with OnStar. They will be discontinuing my service because it is analog, but continue to sell the product on TV. I can't believe they just drop everyone they want with no solution for us and continue on. I live in the mountains with snow and having OnStar was one of the reasons I bought the Chevy Tahoe. Please advise.

I just learned that my Onstar services will be discontinued on January 1st, 2008. The FCC has apparently made the decision that carriers would no longer be required to support the analogue wireless technology. Because of this ruling there is no upgrade available to keep my investment functional. This means that a customer's equipment is now totally obsolete and completely useless. This is unacceptable. There are existing laws concerning products. Laws that mandate their support for a period of 10 years from manufacture. Why would this be any different? We should be protected from this type of vulnerability. I can't even switch the service over to another carrier that is still voluntarily supporting the older analogue technology. Protection from this has been provided for in the TV broadcasting industry. Look at HD formats, color standards, etc.? Why does it not apply here? How can this be legal, ethical or even a good business practice? A grievous lack of insight on the FCC's part. A bad move on ONSTAR's part, an even greater sin for the CADILLAC group whose customers are among the most loyal. Why didn't they voluntarily make a decision to reward this loyalty? There are an estimated 500,000 subscribers to be affected. I agree with the previous comments in that together we have a voice that can be heard. Let's hope for a CLASS ACT so that a CLASS ACTION won't be required.

I recieved notice that as Jan. of 2008 my Onstar services will limited to 911 calls only, if I happen to be in an area whare there is analog coverage. This is a service that I have had since I purchased my 2002 Avalanche. I contacted 2 GM dealerships about the cancelations. The reply I recieved was that my vehicle was too old to upgrade. I even offered to pay the total expense of the upgrade offered to the newer models out of pocket. Their solution was to purchase a newer model. I consider Onstar as safety equipment. So what happens if my air bags or the ABS become out dated? It looks like we drive them to the junk yard.I reported this issue to the National Transportation Safety Board. If they recieve enough complaints they have to investigate. The phone number is listed in your GM owners manual. Believe me that GM does not like this approach. I know that this a prime candidate for a class-action lawsuit, but I hope it doesn't come to that.

i bought my chevy venture 2001 for the protection and safety features do to the fact my husband was no mechanic.the onstar gave us cell phone that get better coverage then the ones you buy and no droping signal and not just that, 911 put you on hold because cell phone were not made to make 911 calls so program your phone people.now i pay a few hundred for phone and hundreds in usage. then i just bought a gps another three hundred since again i wont have onstar.no more traffic up dates or assentents. rely on the radio stations if you know which channel to be on.the idea of knowing that you can be found by satellite is a god sent. the other important thing was my children were safe when i drove them on trips.no worry that someone would try to still my vehicle. the onstar was so touchy great that my childern were not in there seats and bump the onstar botton and lady ask if everything was all okay and the kids were stunned but they said they were fine. they didnt know that the car can talk to them. be able to call them to unlock the doors when you lock the extra inside.my understanding is if i get into accident that onstar would know right away and they wouldnt have to send a search party for me. not to mention the great deal on my insurance.now you can probly use my info for all the new cars that have onstar but there is one thing that has changed.my security system in my van is acting up. the doors lock and unlock when im driving.the security code shows up on my dash board.this started two weeks ago.is something going to happen when you shut the system off.i have all record and the van is a part of our family togetherness.now to the dealerships that hate dealing with yesterdays modes. and the expencive system check that will need to be done to locate problem and come up with another cost to fix.

In Dec. 2001 I purchased a new Cadillac Eldorado Car mafg. by General Motors. Total purchase price was $45K and change. Included was the cost of the OnStar system, which was a decided factor in my purchase of the vehicle. At no time during the transaction or at any other time was the fact that the Analog system would soon be supereeded by a Digital wireless system which event would render the Analog system un usable. If the 500,000 other simular owners engage in a Class Action against General Motors/OnStar I would like to sign onto the petition to the court. I have been a returning customer to GM for many years but if this situation is not rectified to my satisfaction I shall never again purchase a GM product. The various special features of OnStar is something I would really like to retain. But not at the cost of new GM product. I have only 20000 miles on this particular car and think it's near to unscruplus on the part of GM/OnStar not to offer to up grade the OnStar system to receive the Digital signal.

I have a 2003 Saab 9.5 and there is no upgrade available, they tell me. This is my 4th Saab in a row and the last three have all had Onstar - a MAJOR reason why I bought the three Saab's is that I NEED the Onstar for work (I make multiple business trips every day over a wide geographic area) AND the dealer heavily promoted the Onstar as a significant differentiator for their cars over other brands AND they said the resale value would be higher because of the Onstar feature.

My wife and I were willing to pay for the Onstar (I have been a subscriber to Onstar for at least the last 8 years) because we feel alot safer having the knowledge that if the airbags deploy and we are unconscious Onstar will send emergency assistance AND when we travel and are in unfamiliar areas, especially at night, Onstar is very reassuring and able to direct us straight to where we are trying to go.

I wanted my wife and children to know that with the push of a button they are connected to help that knows their exact location in any circumstance, this is extremely important to me. I have worked for years in telecommunication technology and there is no reason that a conversion box cannot be put into the cars that takes an incoming digital signal and converts it to analog and also takes an outgoing analog signal and converts it into digital - Onstar and GM are simply betting that the 500,000 subscribers that will no longer get their service will NOT JOIN A CLASS ACTION LAWSUIT AGAINST THEM. IF WE ALL STICK TOGETHER AND JOIN THE CLASS ACTION LAWSUIT THEY WILL COME UP WITH AN OPTION FOR US.

I have a 2005 G6 and currently have onstar service. I have an chance to upgrade my system to the digital system. Recently, my door locks malfunctioned and as a result locked my 12 month child in my car. I did not worry much since the car was started using the automatic car started, and I HAVE ONSTAR. When I called onstar to unlock my doors they informed me that my car did not accept the message, and I had to wait 10 minutes for the next system. I was unaware the system sleeps for 9 out of every 10 minutes. I had missed the window my car was awake. I was informed the the second attempt did not work. During this time the car has turned off and my son has been in the car of 1 minute without air. The operator informed me that it would take another 9 minuites to unlock doors. Also, I was informed that it was my analog system was the reason my onstar did not work. So, I had to break my window to retrieve my child. My problem is I have been paying my monthly dues with a sense of security that turned out to be false. Now they want me to upgrade and pay the transfer price and the monthly dues for a system that has not been able to provide the services promised. I called Onstar to voice my unhappiness, and at the end of the day I still had a system that didn't work and a broke window.

OnStar service in my 2001 Chevrolet Tahoe is not only about to be obsolete, Chevrolet/GM are not offering an upgrade solution- how hard could it be to swap the antenna and the on-board cell module? I purchased this vehicle with the intent, as I did with my previous vehicle, to drive it for 10 to 12 years, and now the onstar service may as well be taken out and used as a door stop.

Worse, I would hate to need it for an emergency and not be able to at least call for help because some executive in an ivory tower decided my car wasn't worth developing a solution for.

I Was Informed By OnStar That Their Services Will No Longer Be Available On My 2001 Chevrolet Tahoe After December 2007. The Fact That The Analog System Will No Longer Support The New Digital Communication System Is Not a Burden That I Should Have To Endure. I Am a Single Female Who Travels a Lot. I Purchased This SUV Because Of The OnStar Features, There Is a Great Deal Of Comfort In Knowing That With My Medical Conditions OnStar Is Only a Button Away From Dispatching Help. I Will Gladly Purchase An Upgrade If One Is Offered. But I Was Told By GM That No Upgrades Will Be Available For My 2001 Model Tahoe. Buying a New Vehicle Should Not Be The Only Option That I Have In Order To Maintain These Features. If I Had Been Given This Information Prior To My Purchase Maybe Leasing Would Have Been a Better Option.

I have Onstar on two of my vehicles. 2002 Trailblazer and a 2004 GMC Sierra. Since begging service with them I have never missed a payment. Now I get this letter in the mail saying that as of 12-31-2007 I will no longer have ONSTAR unless I aggree to pay them the $15 upgrade fee, plus a years worth of service in advance for both vehicles. In this day and age of ever growing fuel prices and increasing costs of living, my family could not afford to pay a $600 upfront (the cost of my wifes subscription $199, then my package $399.) This is way I pay MONTHLY! it is way easier to swallow my monthly payment than come up with a years payment in advance. I tried to let onstar let me sign a one year aggreement and let me pay monthly like every other monthly service i have like my cellphone and Sat. TV. But ONSTAR if being very unreasonable about this. And now it seems like it may not even be available on my 2002 model. Onstar is one of the key reasons that i buy GM. Actually it plays a VERY LARGE PART of the decision making in what vehicle I drive and buy for my wife. I very much like the security it offers to my wife and children. Now it seems like this will end with no reasonable alternative offerd by ONSTAR.

A couple of months ago I received a letter from OnStar stating that I would have to bring my 2004 Cadillac CTS into a dealership to purchase an upgrade from my analog OnStar system to the digital system that will be activitated in 2008. As it turns out, OnStar was supplying digital-compliant systems as early as 2002 for GM cars, but for reasons that escape me, my Cadillac was equipped with an analog system. I have been charged almost $70 a month for a security system that will be cancelled as of Jan. 1. Further, the only times I have ever used OnStar -- when I was lost and needed directions -- I received rude treatment from OnStar representatives who told me I had not subscribed for that service. When I bought my car, I did not realize that there was a difference. On Aug. 13, I received the second and final notice that I needed to change the credit card that was paying for OnStar or lose my service.

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onstar is cancelling my service as of dec 31,2007 it is a real shock to me that they would not offer any upgrade to continue service. my car is NOT A $25 throw away cell phone.

I purchased by 2003 Buick Park Ave from Hancock Buick, but they have sold out to Jim Hudson GMC, Garnersferry Road, Columbia, SC 29204. I paid by conversion fee, only to find out that I was not eialgable for the digital OnStar and that they would be refunding by money. I have read all the online complaints that have been received and I dito all of them!!! Please let me know if there is to be a class action suit as I to wish to be included. Thank you for any help that may be available.

I am hope for a class action law suit so that other people in this situation can do soemthing about it. I have been paying $280 per year for what, nothing now!

Onstar service on a 2002 Chevrolet Silverado.

I purchased a new 2002 Chevrolet Silverado crew cab pickup from applegate chevrolet in Flint Michigan in the fall of 2001. I wanted the onstar system for its reliability and safety features that it offered. In order to get onstar on a 2002 silverado you had to purchase the leather seat interior that I did NOT want, I dont like leather seats and did not want them, now as of january 1, 2008 my analog onstar system is totaly useless and supposedly its not able to be upgraded to a digital system. So now im stuck with leather seats that I did NOT want and a onstar system that in a few short months will be completly useless and a truck that will diffantly be worth less money becuse the onstar is no good. I got taken all the way around.

I received a letter indicating that the factory-installed OnStar in my 2001 STS Cadillac will no longer be functional because they are upgrading their system from analog to digital. One of the reasons I purchased this car was because of this safety feature and now it will no longer work and they say they can not upgrade it to work with the digital program.

OnStar communications upgrade to digital system do not provide technical information as of why my 1999 Cadillac Escalade can not be upgraded. I had extensive email communications in hope to get a technical explanation. Today July 16, I had a phone exchange with the supervisor of the conversion dept. Mr. Sean, ID # 75967 and he declare that he does not know if such technical information exists or if any person at OnStar has such information.

OnStar indicate that if I want to continued receiving their service, I have to buy a new vehicle; that is as crazy as it gets, is like saying I have to buy a new car because the old one only has an AM radio. The fact that the company representative Mr. Sean does not know were to go or even if the information exists is unacceptable for a company of OnStar caliber. For my safety I need the OnStar service and I can't a forth to buy a new car. I need your help to resove the issue.

I purchased a 2004 Acura 3.5RL in Jan 2007. When I purchased the vehicle, the dealer mentioned that the car is fully loaded and even have onstar. But he never remember to mention that Onstar is going away by Dec 2007. Later a few weeks later, when I subscribed to Onstar, they told me that I cannot have the account with them because their service will be defunct in Acura' after Dec 2007. I contacted my Dealer to see if they would exchange the car to a newer model abd they would not do it because they mentioned that it crossed over the 3 day period for P/O Cancellation. Now I am stuck with a car that will not have Onstar staring 2008. My car is still under manufacturer's warranty and the manufacture will not give me a upgrade path as well. This is ridiculous and would want to fight the cause with fellow Acura owner's to get upgraded to a digital Onstar or other solutions that will provide onstar like similar service. Thanks Laxmi

I am the owner of a mint condition 2002 Pontiac Bonneville SSEI with 12k original miles on it. The car was purchased new from Bob Jeannotte Pontiac in Michigan in May of 2002, by my mother, a long time customer of Bob Jeannotte and of General Motors. The car is fully equipped, and features include the OnStar system, to which my mother subscribed, and I currently subscribe. When my mother died in 2006, the car was left to me. General Motor’s decision to not even offer an upgrade for the analog OnStar system for this vehicle is extremely distressing. It has not only substantially reduced the value of my vehicle; it has taken away the peace of mind that OnStar provided.

General Motor’s offer to me of the OnStar free subscription for a year if I buy a newer car is, at best, insulting. Not only was OnStar standard equipment on this model, and the car priced accordingly, the paid subscription to it has never lapsed since purchase. Would General Motors come out after 5 years and tell its customers that the air conditioning on their vehicle would cease to function and there is nothing the customer can do about it? Or the airbags were going to be turned off and would not work anymore? These systems are also standard equipment. I have no desire, nor intention to purchase another newer General Motors vehicle to retain the OnStar system.

At 12k miles, this car has most of its life left, and no new car will be the car my mother left me, so it would not mean anything to me. General Motors has a responsibility to its customers to provide service and parts for the systems that are factory installed on their cars. By choosing not to offer an upgrade from the analog OnStar system installed in my car, General Motors is committing a grave disservice against me and against the hundreds of thousands of other customers with analog systems. General Motors should be held accountable to provide an affordable upgrade path to digital OnStar for those with analog systems. It should be the customer’s decision whether or not to upgrade to digital OnStar.

What happened? Use as much space as you need: Consumers News: My wife and I purchased our 2001 Tahoe Chevrolet from Pohanka Chevrolet (Chantilly, VA) in November 2000 and paid $40K cash on the spot. The package included OnStar with a few options to accommodate my handicap-physical disabilities. We paid OnStar two years in advance and then paid an additional five years in advance to ensure the OnStar coverage would be there 24/7. My wife and I were never advised at any time by OnStar and Pohanka Chevrolet (until this Spring of 2007) that the analog technology OnStar had in 2000 would be obsolete, discontinued, and replaced by digital technology in January 2008. When we received the letter from OnStar in the Spring of 2007, that OnStar Service was being discontinued in January 2008, I immediately contacted OnStar and requested an OnStar upgrade from analog to digital ASAP. During my phone call to OnStar, OnStar abruptly advised us, “There is no OnStar upgrade from analog to digital for your 2001 Tahoe. Only Tahoe’s from 2003 and newer are upgradeable. Your 2001 Tahoe is too old for an upgrade from analog to digital. You will have to either go with out OnStar or purchase a brand new or newer automobile that already has digital OnStar installed.� I asked, “why were we as customers not advised the analog technology OnStar had in 2000 would be obsolete in a few years?� OnStar’s response to my question was silence.

We purchased a cadallic with onstar service in Miami. We had the phone with the onstar service. When we moved to Tallahassee we could no longer find a service provider ffor the phone service, therefore we couldn't use Onstar. So we again purchased a 2005 with onstar and this was without the phone, but onstar service with builted in phone services. However, we still cann't use the onstar phone service and when we ask for directions, some of the personel are unable to give correct direction. I remember once we were told to go West we should have gone East and had gone a long distance before we realize that we were given the wrong direction. So we cancel our service. This last few years have been the worst for our Onstar experience.

I have a 2003 Silverado with Onstar activated and use my personal calling more then anything. I was not aware that I would have to pay $200.00 (US)?? canadian to have my onstar upgraded. GM Canada should be offering at no charge to the customer a free software/hardware upgrade if they knew that this was going to happen sometime in the future. Did we not pay for onstar as an extra option on our vehicles? I'm am sure the price is factored in somewhere on the price of the vehicle(s). GM would not install a onstar product in their vehicle without considering being paid for it. Vehicles are getting pricier than ever and our wages stay the same. I just bought another vehicle and it's a Pontiac Montana which incl. Onstar and if my truck is not upgraded for free, I am going to cancel onstar completely and start being honda vehicles again. Oh, and be sure that I will not recommend a GM vehicle to anyone I know. Toyota, Ford , Dodge are also appealing to the eye. The only reason for buying GM is Onstar. Jason

I am another Onstar customer that bought a 2002 Chev, that was not told about the system sunseting in 2008. I would spend $$ to upgrade if it is offered. I am very upset that this was not discussed when I purchased my Chev.

I Have Called Onstar Many Times To Complain That My Vehicle Phone Was Not Working. I Was Given Case Numbers Each Time, And Asked To Try My Emergency Button On Onstar System. It Did Not Work Either, Including The Onstar Contact Button On My Vehicle. This Has Been Going On For Several Months Now With Me Contacting Onstar Each Time I Have Tried Using My Service And It Not Working. Each Time I Was Told The Problem Would Be Corrected. Well Yesterday Being 5-29-07, I Tried Using My Onboard Phone Again And It Did Not Work, Nor Did Onstar Button, Or Emergency Button. Finally My Emergency Worked, I Then Told Operator That This Was Not A Emergency And Stated My Problem. I Was Then Transfered To Customer Servive, Where I Was Told That This Has Been A Known Problem By Onstar, And Had Something To Do With The Transfer Of AT&T And Cingular. (My Phone Service In My GM Vehicle Is Solely Verizon). I Was Then Offered Two Free Months (That Does Not Work), Of Onstar Service. My Complaint Is That They Have Been Charging Me And Many Other Costumers Monthly Fees Of A Service That Does Not Work. And A Time Limit On Your Minutes That Will Expier On A Set Date. They Will Not Offer Me A Refund. I See This As Being A Theft Of Service. THANKS, GUY Scott

None So Far, But If Needed And Not Working When Needed, It Could Be A Life Or Death Situation.

When I purchased my 2005 Trailblazer, the onstar feature was one of the selling points. It's very unfair for GM to just drop onstar like a bad habit. Somthing has to be done to make them accountable for their actions. SOMEONE PLEASE HELP US POOR PEOPLE THAT PURCHASED A GM VEHICLE WITH ONSTAR AS A SELLING POINT.

I am completely appalled about the letter I received concerning the FCC mandate affecting my OnStar capabilities. In 2000, I purchased a brand new 2000 Cadillac Eldorado with the OnStar package. I love my Eldorado; I can't but another one because they discontinued the model. I feel that GM should replace my OnStar capability with one that is compatible with the FCC mandate. This should be a RECALL item. I would never have purchased the package if I would have known that it would only work for a few years. And now that the vehicle is paid for, I refuse to go into debt that much again just to get the OnStar capability. I paid $40,000 for my new Eldorado in 2000 and it only has 51,000 miles on it. What do I get as compensation? Consumers need to unite in protest!

I purchased a new 2004 Sedan Deville, mainly for the Onstar System for safety. In March I also received a letter that as of 12/31/2007 I would no longer be able to use the system. Also, my husband has a 2002 Yukon XLT and of course his system is history too.

I don't remember what the initial charge was for the system but I have a bad feeling that even though I have less than 20,000 miles, the bottom dropped out of the resale value. I wish some smart attorney would file a class action suit because I would love to be part of it.

Was notified that Onstar could no longer cover my car, same old excuse as everyone else has been denied. If there is a class action suit how do I inquire?

In July 2001 I purchased to 2001 Chevy Tahoe and a 2001 Chevy Impala. Never once were we told that our OnStar wuld become obsolete. Once I was informed about the upcoming switch from analog to digital I contaced Onstar to find out if I would be given an update or some type of midification. I too was told I could by another car. OnSta is out of their mind if they think people are going to purchase a vehicle to maintain a product that the manufacterer has abndoned the customer once already. I would love to spear head the lawsuit or at least be included in it.

The Safety and Security service provided to my vehicle is ending 12-31-2007 and there is nothing that can be done unless I purchase a new Vehicle with the digital service.. This is unethical...I was sold a vehicle with ONSTAR that will soon be obsolete and de-values my vehicle... What can be done ? I am not the only auto owner with this concern....

In 2002, I purchased a 2002 GMC, top of the line pickup that included the On Star feature. Now GM says it will no longer support it. A conversion kit to convert from analog to digital is available for 2003 and newer vehicles but not prior. How can they justify converting some and not all? In your article dated April 10,2007, you mentioned that a class action law suit was being filed. How do I get included?

The value of the vehicle has been adversely affected, not to mention the mental anguish caused by paying for a top of the line vehicle and then finding out that one of it's unique features is really second class.

I am with the nearly 500,000 GM auto owners that have a onstar vehicle safty equiptment. My 02 Pontiac Grand Prix GTP was purchased with onstar installed. I am a disabled american and I really rely on this type of safty equiptment. Mycar is now 4 years old has 42000 miles and no engine problems. I believe most people purchase new cars with the intent to drive them as long as possible. Now that my onstar service will no longer be supported on my vehilce as of the end of the year.

What am I suppost to do. Onstar kindly snt me a coupon to use for a free year of service if I purchase a new GM auto. This is flat out a crappy deal. I paid for my car at $27,000 with special perks of 0% interest for 5 years which was a great deal. Now the deal for the same car is $28.500 and 6% interest for 5 years and of course my trade in value is around $9200 of course no dealer will give me that amount for my vehicle lets be real I will get offered $1,500 for my trade in. The GM sales man when so far as to say that since my onstar system is nolonger usable my car is worth less money. I pointed out to him that the onstar system is working perfectly now. In 2008 it will no longer be supported. I of course told hime to get his facts straight.

I am stuck with a vehicle that will not have supported onstar services, That I do want and pay for. I shouldn't have to sell my care to get a piece of safty equipment to work. if my air bag or seat belts stopped working GMC would figure a way to upgrade the airbags and seat belts. GM, Onstar the FCC need to figure a way to upgrade every onstar system that vehicle owner want working. Is the fixing the onstar system just to tough for them.??? Remember this is a service that customers pay about $200 minium a year.

My car was stolen last year from my drive way and the onstar system help the police locate my vehicle and it was returned undamaged. Next year since onstar will no longer be supported. All Onstar vehicles 1999-2003 GM, Acura, Saab, Cadallic, ect will be targets for auto thieft. No one will be there to stop the events. I'm a disabled women Onstar give me and my family piece of mind. I can get help if I have a medical emergency, I get accident assistant if my airbags deploy. I get directions if I lost, I can call home or my familly can call my car just to mke sure I'm ok.unlocking the car doors if you accidentally lock the keys in the trunk which would cost $100 to get a tow truck or lock smith, just to retreive keys froma locked vehicle. I use my Onstar service. I shouldn't have to purchase a new car to get my safty equiptment to work.

The new coupon for one free year of new onstar service worth ($200) is just a down right insult. I have already paid in excess of $1800. $800 for onstar on my car. the $200+ a year in service charges for over 4 years. I am really getting the short end of the deal. expecially since Onstar knew in 2002 that the antlong system was obsolete when they installed it in my vehicle.GM and Onstar failed to notify me that there would be service problems in the near future. I would have Never purchased A GM vehicle. I fail to believe for a second that GM & Onstar can't produce a replacment or retrofitted onstar unit for the customers that want them. If the Onstar company can't produce a replacment unit for the desired customers.

Than Onstar be responsible to pay a penalty of $2000.00 + refund service charges paid, per vehicle for owners of said years will have the ability to purchase a new vehicle with New onstar or like systems. Hold Companys liable for maintaing safty equiptment and for installing equiptment the auto company knew at the time was inferior and would not be supported for the life of the vehicle. Class Action Lawsuit if this is the way Count me in,

I own a 2003 Acura RL 3.5, I purchased it in 2003. Onstar cancelled my service for April 2007, (without my permission). I advised them I didn't ask for cancellation and to reactivate my services.

They did. In my conversation to Onstar (April 25, 2007 (approx date) I was then advised verbally that I would not have Onstar service after 12-20-07, because my car is have a analog system. This was one of the features I wanted and caused me to purchase the Acura. I paid for it, and not the resale value of my veh is lowered because of it. I understand this is not a ruling from Fcc, but a decision.

I also found out from my research, that Acura has chose not to perticipate in the change over but introduce their own GPS system. FCC made this announcement in December 2002. Acura dealers did not advise people purchasing these vehs their Onstar system would be outdated in 12-30-07. Seems this is false advertising or deception for sure on Onstar and Acura's part. I am looking for Justice. Please help me, Marhjory Gill

I purchased my SAAB 9-3 in the fall of 2002. At no time during the sale was I informed that within 5 years of owning the vehicle I would no longer have access to OnStar. In fact, the car salesman went out of his way to highlight the OnStar feature, extolling its value and worth. In my opinion, the consumer friendly, right thing would have been for SAAB/OnStar to inform me, the customer, of the pending change in technology, thus allowing me to make an informed decision. But of course, that wouldn't have occurred as GM had product to unload! In April 2007, I received a letter from OnStar-General Motors advising me that as of December 31, 2007 my vehicle would no longer have access to OnStar because the analog technology was being replaced with digital. When I inquired about changing my car's system to digital, I was told that wasn't possible.

I am one of the people that will be without OnStar service as of Jan. 1, 2008. I have a 2001 Chevy Silverado with 67,000 miles on it. I have put $5,000 into the vehicle in the last year in anticipation of keeping for a number of years yet and now I find out that the OnStar won't work in 8 months. I have used the service for door unlocks a number of times and have used the phone service many times when I'm in areas where there is no other service. Had I known this feature would not work beyond 2007, I may have not put the money into the vehicle, sold it and bought a new one.

I have been a loyal GM customer for 23 years, but if they don't rectify this problem, I will change my loyalties. I'm not asking them to give me something for free, just give me the option to upgrade. In addition to leaving us without service, they are reducing the resale value of our vehicles by not allowing us the option to upgrade. This isn't right and I want to know how to get involved in the lawsuit you mentioned in your article. Thanks, Kevin Morrison

iam now 91 and on nov 29 2001 i bought.....only because of my age...a saab 95w equipped with onstar. am sure that in late 2001 gm/saab/onstar were well aware of the analog/digital fiasco. me thinks that the prospective buyer should have been informed. silence is golden...at least for GM.

i may have to give up driving or curtailing my visits to the doctors offices. I certainly cant afford to spend thousands for a new car. my whole lifestyle willbe changed in the few years i have left.

compensation? Will this become a RECALL item?

I was offered a $500 loyalty discount toward a new purchase. What a slap in the face.

my onstar is being cancelled on my 2001 Tahoe and i understand that it can operate on a digital radio if you upgrade this from analog...why isn't this being done for us?

se

Just received a notice from onstar that the two autos I own with onstar will no longer be able to use the onstar system after 12/08. One of the reasons I purchased these cars was the safety and knowing that my wife and son were always connected to onstar. The notice did state that they would be happy to keep me as a loyal customer and suggested that I buy new car that could be serviceable. General Motors has yet to contact me,but my guess is they would also like to keep their loyal customer and have me purchase a new GM product. I just don't understand how companies can do this to people and get away with it.

I am one of the people that had a 2004 GMC with OnStar. I converted to the digital at my cost in preparation for the change over that was going to occur. I chose to front the money myself hoping to get good service and share those services with my VerizonWireless Cell phone, and either/or product which would have been a real benefit to me. After the change over, my OnStar quality degraded. Remember this is using the same technology as my handheld cell phone and it's quality remained top of the line. My OnStar would reset itself with a loud boom, lose all it's memory and has been returned to the dealer 3 times with the explanation of it being the responsibility of VerizonWiress, Onstar division. I contacted them.

The GPS failed to even pinpoint my location. They ran diagonistics, filled out a report, sent to the dealership. Vehicle returned for service and again told me that it met specs and they could not find anything wrong. GPS for them checked out just 'fine'. I lived with the poor quality service again for a couple of months, and on the next return to the dealership for another GMC warrant problem again, mentioned that they needed to recheck the OnStar as it was no better. Resets even upon dialing out this time, and many more reset problems of the entire memory of the OnStar/VerizonWireless service itslf.

At this point in time, I purchased an extended warranty on my vehicle becausae of other constant unresolved issues. I have been very patient, very professional and very distraught with the upgrade. At this point I have no faith whatsoever with the Onstar digital but am now stuck with it (I should clarify faith in Verizon, but none with GMC), and the prior expense of the upgrade and the necessity of over $1K in purchasing an extended vehicle warranty for other ongoing issues.

I ended up paying $200 for the upgrade, more for my VerizonWireless on a shared plan just to have the shared minutes conveninence. The hassle of having to cancel the shared plan recently and still locked into the upgraded plan services because of making the change to the services a new 2 year contract which really is no hugh deal because I will probably keep VerizonWireless as my provider forever anyway.

It was all just a very big inconvenience after the monetary investment in order to keep the technology the same when it went to digital. I hope other consumers have more success with the upgrade than I did. It was truly a very big disappointment. My last GMC vehicle identical to this one provided very good OnStar voice quality so I have had a comparison and this one literally does not perform the best it can, nor does it perform like the vehicles I was given to drive that also had identical service.

GM (Buick) refuses to install new OnStar digital radios gratis to replace old abandoned analog service.

Loss of consumer loyalty. GM can go broke like Ford. We have always been AMERICAN GM loyal, but we'll start looking at the Mercedes' or BMW's We've always admired.

I purchased a 2002 Tahoe on October 11, 2001. The vehicle I purchased already had the OnStar by GM system which I was charged for. I was told I could also connect the already installed phone with OnStar and pay for minutes to use at my leisure. Before I drove off the lot, the salesman assisted me to set up my OnStar system with OnStar by GM. I did not set up the phone at that time due to my wanting to leave the lot with my new vehicle.

Later I called OnStar to set up my in vehicle phone. I was told that it was not offered in Texas at this time, but should be available at any time soon. I kept calling every several months, until finally, 2 ½ years later, I was able to do so.

Everything was going fine with the phone system and the OnStar system that was offered to me when I purchased the vehicle. I paid off my vehicle a year and a half early. I was excited that I finally paid off my vehicle and would not have a car payment any longer. Much to my surprise, I received a letter from OnStar by GM in March 2007,indicating the analog system that OnStar by GM used in my 2002 vehicle is obsolete and will no longer operate in 2008.

I was told that GM chose not to offer an upgrade but I was Invited to purchase a new car!!! No discount on the car, but 2 years free of OnStar by GM. WOW, $199 a year, that's a total of approximately $400.00. What a slap in the face. I paid $695.00 just for the system in my vehicle, plus I have been paying a service charge to have the OnStar system each month.

I have contacted GM, the FCC and OnStar by GM. The FCC provided me with the ruling which allowed GM and OnStar by GM to chose if they wanted to support the analog system. Now that GM has changed to digital, they chose not to upgrade the old vehicles. Now, my car will depreciate in value and will have components on my dashboard that will no longer work. Lexus and Mercedes provided an upgrade for their clients. I want something done about this. This is unfair and I will not be sucked in by GM, due to this ploy, to purchase another vehicle. My vehicle is only 6 years old!!!!

Received a letter indicating as of January 1, 2008 the factory installed OnStar in my 2001 Buick Regal will no longer be functional because they are upgrading their system. I purchased this car because of this feature and now it will no longer work and they will not upgrade it to work. I have 45,000 miles on my car with a extended warranty for 100,000 or 10 years which ever comes first....what do I do now? I still want OnStar but cannot have it!

The resale value of my car has now been lowered due to this feature not working any longer....the only thing they said is that they will give me $500 towards the purchase of a new car....I don't want a new car, I just want my existing OnStar service to work. From what I understand they would just have to install a new digital radio for this to work, but they are not willing to do so!

In January 2007 I received a letter from OnStar saying that the OnStar System on my 2002 Buick Park Avenue would no longer be active after Dec. 31 2007 because it uses an analog network and the new system uses a digital network. Newer models with the new digital network capability will continue to operate. My complaint is that I was told that the OnStar system would be a safety item on my car that would help protect me and my family for as long as we owned the car and paid the monthly premium to keep it activated, witch I have. I have been a long time General Motors customer and a loyal subscriber to the OnStar Service.

I feel that GM and OnStar should be able to come up with a way to updat my vehicle to the new digital network at no cost to me to insure the continued safety of me and my family and the resale and trade-in value of my car. I have written to both OnStar and to GM who have replied that sorry, but there's nothing that can be done!

Due to GM's inaction, I will lose an important safety feature on my car at the end of this year. In addition, the non-functioning OnStar system will also increase my insurance premiums, and will likely lower the resale value of my car.

The onstar failed shorting out my 2 month old 2006 Chevy Impala car radio which drained the battery. Receiving the onstar diagnostic report a week by email after the above problem stated the onstar needed immediate attention - why was i not notified earlier by home phone or car phone - when i questioned onstar with the blue button they stated the report is a month old - but why did the BATTERY light not come on in the car that it was running low?? I called GM and got NOWHERE - kept saying it was Onstar's problem - the dealer replaced the radio and even the battery - which GM is not paying for - I stated tha tin 2006 GM should do more as 10 people in my immediate family own GM vehicles, I am completely dissatisfied with this explanation and lack of response and action. I have only praise with my dealership who gave me a loaner car immediately.