Eskridge Honda

On July 10, 2010 I purchased a 1999 Honda Odyssey. My husband was told there was nothing wrong with it, and that their service department had inspected it. He brought the vehicle in on July 26, 2010 because of transmission problems (as the transmission started jumping and dragging). He was told by Jeff, the service manager, that my transmission was okay; that the vehicle needed motor mounts, and a catalytic converter. The unnamed individual told my husband that "we did not check the vehicle to see if it had any problems. We changed the oil, and cleaned it up, and put it out for sale".

After a brief argument, he stated "I don't have to do anything for you, and I am not going to make you whole". He went to state that "the catalytic converter would cost $1,200, and the motor mounts would cost $691, that we would split the cost". After another brief argument, he stated "I have a friend that can maybe build you a catalytic converter and save you money. " He called his friend (or pretended too). He then stated "we can get the cost down to about $1100, and split the difference. My husband said okay.

After two days the vehicle was ready, however they did not put a new catalytic converter on the vehicle. They put one motor mount, which can be seen (the invoice state two motor mounts were installed), however, the invoice does not say anything about a catalytic converter! In fact, the invoice states: Total Invoice 0.00. My husband had to pay $553.00 before they would give him the vehicle. Yes, the transmission problems still exist, but we were told "your transmission is okay.". The bottom line, they sold us a vehicle that needed motor mounts, and a transmission, and then they screwed us out of more money! The face of the invoice it states: Eskridge Auto Group (and under that it states) "good service isn't hard to find".

They have caused grief, severe depression, stress, and anxiety. My husband and I are arguing with one another, as we have lost our money ($5,000.00) because of a bad investment. It will take thousands of dollars in attorney's fees to recover, which we don't have.

I have a honda accord 2004. When it had 35,000 miles on it i noticed transmission fluid on the driveway. I took it to the dealer and they put a new seal in it. Stopped the leak. Two months later it leaked again and the dealership put a new transmission in the car. This is my third honda and have had no problems like this before. I was really concerned when they had to put a new transmission in my accord with only 35 K on it. Thinking about changing to toyota!!!

We bought a used Honda Odessy 2000. We have had several problems with it. Back sliding doors opening and closing for no reason. Cataletic convertor going out. The TCS light staying on and not going off. The dash Lights stopped working. Just to name a few of our problems we have endured.

And now the transmission is not working right and we can only drive 5 to 10 mph. We took it to the Honda place and they say that all the clutches in the transmission are bad and need to be replaced. And that our miles on the Van are still within the warranty. But , that we have a problem as the Honda company does not want to help repair this under the warranty. Due to the fact that They say that the car was manufactured in Canada. Even though we bought the car here in Oklahoma. They are not willing to help us.

We had no ideal that the used car we purchased was from Canada. We have no documents stating this other than there word per say.

We where given a number for Customer Relations on March 5, 2007 to call.. !800-999-1009. We supplied them with the vin number and other info they wanted only to be told we would be given to a case manager. No help there. We have kept our van up as the maintance was required and now are having all these problems and seems to be no help out here.

I paid $1000.00 for a 100,000 mile warrenty. At the time I was told it was a bumper to bumper warrenty (which said to me it covered everything) They said the only thing that wasn't covered by the warrenty was the tires and struts. I had a problem with the paint chipping (I have a 1986 honda Acord and the paint did oxydize but it still is not chipping) they told me it was a road hazzard not covered by my warrenty.

Recently I had the seals on the front doors split. They told me it was not covered by my warrenty. I feel like the extended warrenty was misrepresented to me at the time of sale. So what is covered by my warrenty. I purchased it so I would have peace of mind as my husband and I are on a fixed income, and knew we would not have the money to do extensive repairs.

My Honda is a 2005 accord and I always trust in Honda quality, I generally like and trust Eskridge Honda they have been very nice to us however I do feel like I was sold a warrenty by misrepresentation. That is my only complaint with them, I just want to get my repairs done and I feel like they should do them since they told me everything was covered except tires and struts. Does everything not always mean everything?