David Stanley Dodge

First off, let me start by saying that I am a Firefighter in the Oklahoma city area. My job involves integrity, honor and a very clear cut mission. This is not the way this dealership handles their business. My daughter went in there to look at a vehicle over the weekend and after 2 hours of sitting in an office, finally test drove a car and decided that she liked it. She also had pre-approval from her bank on a 10k loan at 4% interest. By the time she walked out of this dealership, she had signed up for a loan through their financing and these are the terms: 72 months @ 19% for a $9500 vehicle. That equates to $18,000 for a 07 vehicle. It will be 10 years old when it's paid off if she can't get it refinanced somewhere else.

Not only did they take advantage of a girl buying her first car on her own, they made comments about how I should have co-signed (again) for a car loan. At some point, a person needs to get out on their own and according to Mr. **, everyone has to got through an unheard of interest loan to build their credit. Mr. ** was unprofessional, rude and very arrogant. I can see why he is a used car salesman. Know your role, take care of the customer and don't ever take advantage of a person just because they are young and have a credit score around 600. I will make sure the rest of my fellow Firefighters and their families know all about this dealership and their practices. And of course, we will still uphold our integrity every day and do our job in a professional manner. Can't say the same for this place.

I bought my 2011 Dodge Ram Truck December the 23rd of 2010; it came with a Tires 4 Life program as well. I hadn't had any trouble until my 9000 mile oil change where they had lost my truck and didn't know where they had parked it. It took several minutes to find but it was found and brought around front. For my 12000 mile oil change, I took it in on December 20th. It had 11,886 miles on it and I was about to embark on a 400 mile trip to pick up my mom for Christmas, so I wanted to get the oil changed before I left as it would take it over while I was gone.

When I took it in I was asked if I had the Tires 4 life and or the Engine for Life programs. I told them I had the Tires but wasn't for sure about the engine and the young lady said she would check on it. But that I had to get the tires rotated right now with the oil change. I told her I wasn't going to pay for a tire rotation that is supposed to be part of the Tires 4 Life package when I bought the truck last year. She said you have to get your tires rotated right now. I told her no I am not and I want to talk to the manager. She went and got the manager or so I was told he was. Really, I don't know, but I take them at their word for that. When he came he said I have to get the tires rotated right now and I told him the rotation was supposed to be part of the package. He argued with me about it and said it isn't and I have to pay so I told him I wasn't going to pay for a tire rotation right now. All I want was my oil changed right now.

He said that refusing to get the tires rotated right now at this visit would nullify and void my Tires 4 life. He never once asked why or to just inform me that they have to be done. He said they have to done every 6000 miles. So if that is the case, why didn't they bring that up at the 6000 oil change? Why couldn't this have waited until after Christmas when I have more money available to me? This would have been a better solution. At any rate I told him I just want the oil change today and he kept pushing himself on me trying to be assertive. I don't like it when people try to force me to do something I don't want, especially when I told him our conversation was done and he just kept at. Three times I told him the conversation was done. Then he has the audacity to tell me do you want me to just turn the truck around and bring it out. I told him no I want the oil changed like I said.

I told him I would be back at noon to pick it up and then I walked away. My oil was changed and on the next service stick was written "next service on 12//2011 and mileage 11887." On the receipt it was typed, "Customer refused everything but oil change and he was told that refusing rotates will void his Tires For Life and refusing the MOA voids his Engines For Life. Customer has been told and has talked to Brian **/Carlos. Now I don't know who Carlos is but Brian I believe was the manager I talked to. But I didn't refuse a rotation or whatever an MOA is. I did, however, refuse to have my tires rotated at that time when if it was going to cost me money that I really don't have to spend at that time. The tire rotation could have waited until after the holiday and I had been paid.

When I had bought my new 09 ram I had agreed on tires for life. Now they wont honor it because I had done maintenance at another dodge dealership. I was never told I had to do maintenance there and it is not stated in the contract. I do need to talk to someone about this matter.

While we were walking out, I asked if the $12000 off had any stipulations and he told me NO! He said I could take it all as cash back or apply any amount of it as a down payment... no strings! I ran out of time and said I'd be back after work.

Well, needless to say, I took my business elsewhere (got $23500 trade-in) and WILL NEVER buy a single thing from Davin Stanley!

I traded a 2008 Jeep Wrangler for a 2008 Dodge 1500 Quad Cab and 1322 off of a refund from the jeep. I went to leave with the truck oil pressure drop and warning light came on. I returned the truck and was told there's problem with sensor and to leave it and we took a ford truck until the problem could be fixed. After many phone call and three days later went to the dealer and found out the main bearing are bad it needs a new motor.

I said, "Fine, put one in." "We can't do that. We need to get you another truck." And I can't have the jeep back. The paper work is already in on it. There was only one other truck I can have and so happen to be traded in just now had to wait for the truck. The deal was trade the 2008 Jeep Wrangler for a 2005 Dodge Quad cab the deal give me 2500 back 3 year warranty. They tried to use my refund off the jeep to pay me which is 1322 filed small claims on them. Today flowers called and gave me a check for the refund plus court cost. The 2005 truck in the mean time had a bearing go out two weeks after I received the truck. Warranty has not started yet. I had to pay for the work. It is now 36 days later and it is still not active so I'm still waiting on my money. I would not send any one to this dealer.

I purchased a new vehicle, signed all the proper paperwork on 3/23/10. Later was advised the unit I purchased was not available and was contacted late one evening 4/7/10 and stated they had located another vehicle. They provided all the paperwork and said it was a rush as they had to get it off the books. The second vehicle was finally ready for me to pick up on 4/16/10.

At that time they presented me with the paperwork and it showed a purchase date of 3/23/10. When I brought this to the attention of the finance manager, he just laughed and said he did not care as all the paperwork was already signed and he did not care what I thought.

Bought the Durango end of 99.Dec 2001 went to get new tires and they told us we needed All 4 new Ball Joints and Tie End Rods Replaced.They were totally wore out.That also caused the Tires to ware to fast.They told us we were very lucky the tires got bad and needed to be replaced or we could be dead by now.This is a $34000 SUV and that is to much money to spend on what we got.The ABS system leaves a lot to be desired also they lock up when you need them the most.When it rains you might as well as forget it your almost gonna rear end some one everytime you need to slam on the brake;s.

Also noticed that I had no oil pressure in the vechile and once again it went to the shop.Once again not fixed by Dodge,they would not warrenty it and we do not trust them any more so we took it to OUR machanic.They did the job of all the defects as we see them.The Shop that fixed the SUV had lots of problems finding parts as the SUV was to new to find replacement.They had to order New parts from the Manufactur.They also said this not not the first one tat seems to have lots of problems with them(DURANGO"S)Some thing is not right when you have problems with something that should not of wore out as fast this vechile is also used and drove way under normal.As I work and live 2 blocks away from each other .