Taylor Kia

I bought a car off Jerry, and everything was fine. I signed all the paperwork and drove off. The car needed rear brakes, so they told me they would fix them and that I bring it in and all would be settled. When I did so, they decided to tell me there was a discrepancy with the bank saying I falsified when I gave them my exact figures.

I've had a vehicle payment over the last six years and know how much money I make, how many hours I work, and how to buy a car. I was treated great buying the car, but when it came to discussing how to take care of the bank situation, Shane was very rude and told me my business with them was no longer needed. So that is just what I am going to do.

John ** purchased a vehicle on 2-17-11 and was supposed to be a 500 down payment to be paid in 2 weeks from that date. We were told when we left to make sure that when capital one called up, we said that we put 1000.00. So basically to lie. Then we decided we really didn't like the car and was going to give it back, but decided to keep it not knowing that there is a thing called cash able contract. Meaning if they do not have of our money which they didn't, they can't cash it out.

So, two and half weeks later, we got calls from KIA wanting john to go in and sign more papers saying that the finance rate was lower and so was the payment. Well, John has only purchased one car and he had a cosigner. So, is not familiar with all that it entails. Not only did the payment change and interest rate get lowered, the down payment went from 500 (which we hadn't paid yet) to 1500.00 which we couldn't afford anyways. John signed the papers, and I immediately called the dealer and spoke to another finance manager to find out if we could just bring the car back. We couldn't afford it. He said to borrow, get a loan and even asked me about our tax return. I told him that I would never buy their products again.

He in turn was very smug and when I pointed it out, he said "what do you want me to do, jump up and down for joy?" I ended that conversation. So on 3-10-11, we dropped the car off with a letter stating why with the keys. After the car was left, they went ahead and cashed the contract with the loan company instead of just ripping up the paperwork. They purposely waited for them to have the car which they have since that day. We received text messages from the other finance manager all weekend. He stated the car smelled like smoke, well none in the house smokes.

I said, we will pay for the detailing, please just send the money back to capital one and resell the brand new 2011 Kia rio. He responded via text the car is Johns. Today 3-14-11, I called the home store Taylor Cadillac to file a complaint and see if the manager of dealership could do anything. We are still waiting and we have until 6pm to pick up car or they are going to tow it. I have bought many cars in the past. This has to be the worst ever. I just want them to return the money. It's that simple. They had 3 weeks to do this. They waited until they had the car back on their lot.

Nothing in this account is false or exaggerated. There is no need for that as this story tells itself. If a car dealer cannot reach a customer's needs or desires, why, then, would they put a customer through such anguish, humiliation, and stress? Are car dealer staff instructed to tell a customer to take the payment offer and refinance in six months? Is it professional for car dealer staff to chastise and/or fire a salesman in front of a customer? These are questions that need to be addressed by Kia as far as we are concerned.

We told Lee we would like to lower our car payment, and that we have a trade in. We had researched the website and browsed the lot before we came in, so we told him we knew we did not care to see a Rio. He suggested a Forte.

We had brought with us a letter of pay-off for our trade in and some other documents we might need. Lee took our information and left us for a while. He came back to tell us we owe more than our car is worth. We knew this; we had done a bluebook on the Internet. We explained that we only wanted to lower our current payment of $350 per month. Lee asked what was important to us in a car. Air, power locks and windows were my reply. He left us for a while and then asked me if I could drive a stick, as it would lower the cost. I said it was no problem. He left us to set up a test drive.

We came out of the building to find a black Rio waiting for us. I replied to him that I don't care for the Rio, but I will test drive it anyway. We climbed in to find no power steering, locks or doors. It was a stick shift as we had discussed, but it was like he did not hear the rest. I drove this car one block behind the dealership in a small subdivision and came right back. There, Lee met us in a car and had us jump in. We took a ride through the lot with a few keys for Fortes. He asked about color, and we told him we were open to any color. He found a charcoal color one for us to drive, but it needed gas.

We came out to find a loaded Forte LX or EX - I wasn't sure - with a sunroof. We both drove it and liked it. We discussed with Lee that we could do without the sunroof if it could help get us to the $350-or-less payment. By then, we thought that maybe it could be not less than $350, but absolutely no more. After all, it was a new car and a warranty. I felt myself starting to get weary. They asked for our keys to check out our car. We were then left alone for some time, and then an offer comes to us of $471 to $500 per month, but he could not tell us the interest rate. We said again that our goal was to lower our payment and that will not work for us. Lee then expressed to us that they work with 37 banks and only two of them will consider us. Lee then told us that by taking what he has offered us, it will jump our credit score and that in six months, we could refinance this loan to the payment we were looking for. We felt that this was terrible advice, and we decided to go on our way. We asked for our car keys.

Lee left yet again for some time to retrieve our keys. A manager approached us (we don't know the name) and wanted to know the situation. Again, we just told him we would like to lower our payment, but Lee could not get us there. He asked us to wait. We've been standing there for a while when Lee brought our keys to us. We did not see the unknown manager again, and we asked Lee if we should talk to him. He said no. We could see by then that Lee was frustrated and flushed. He admitted to us that he just got reamed by his boss. We shook hands with Lee and said thanks for trying, and good luck with his job.

We drove one hour home, and just before we got there, Lee called Ron (my husband) on his phone. First, he said he thought we were coming back in 45 minutes to bring the car back that we were trading in. Ron's reply was that we were back in Michigan by then. Lee said his manager will okay the car trade in sight unseen. Ron's reply was, "You must have the wrong customer; we had our Intrepid there and your service department has already looked at it. We had already spent three hours there, but you could not help us."

After Lee regained his bearings, he said he was sure we were the right customer. He told us if we came back, he will make things right. Ron told Lee that we will not drive another hour if he could not promise a $350 payment on a Forte with power options. Ron informed Lee that this will have to be discussed with me, and he handed the phone to me. Lee was not on the phone when I got it; he was conferring with his boss. When he came back, he told me that he can put me in the exact same car that I test drove earlier, but a different color and no sunroof for $350 per month. It was closing time for them, and I reminded Lee we are an hour away. He said his boss will wait for us to secure this deal. Lee assured us that everything will be in place when we got there.

We arrived back at Taylor Kia, and there was car running and waiting for us to test drive. We test drove without going in. We noticed no sunroof, a different color - both as expected. We also noticed no power options. We test drove it anyway. We did not go far as we had already driven one earlier. We now were not stressing because of the power option because of the hassle, and they were meeting our payment and trade in. Lee took us in and told us he could get close to our payment. Ron reminded him yet again of his promise. We told Lee that we know that it's not like the same car that we test drove earlier, but we would still be interested. Lee left us.

Ron and I went into Chris **'s office (finance). He asked about how Lee did for us that day, and I said it's been a mess. Chris laughed and said he won't ask that question again. He went no further with the subject. After some small talk about our hometown, we finally got down to business. We told Chris that Lee has promised us a $350 payment or less to get us back there. Chris seemed angry, and he left his office raising his voice through the building, calling Lee's name. At this point, we decided to collect our papers (title, check stub, etc. ) and leave.

A man approached us on the way out and asked if we were leaving. We said we've had enough. I left the building and waited by my car. Ron stayed to tell yet another person what we've been through, only to find out that this person already knew what's taken place the whole day. This is the gentleman that Lee had been conferring with all day. His name is Jai **. While Ron is inside, Mr. ** confronts Lee and fires him in front of Ron. Ron is now humiliated for Lee and thought he himself felt degraded and frustrated. I retrieved Ron from the front door where I hear Mr. ** say, "No one will give you a better trade in than Kia." Those were basically the last words I heard from Mr. **.

The following Monday, Ron received a phone call at work, and it was a follow-up call from Kia on how the service was on Saturday. He was flabbergasted that the call was even made. We were left thinking of just how little the situation meant to anyone there. A couple of days later, we received a letter from Lee. It was a thank you letter for our interest in Kia. Evidently, he was not fired; it was just a show. Really, is this business as usual there?

My husband and I purchased a Kia Sorento and we had the gap insurance put on it. Well, we paid it off within about 7 months of having it,so I called Nicole which is the manager that handles gap insurances there. Sent her over all the things she needed, she said I would be receiving a check in the mail. I have called her continuously and she doesn't return calls. Then she finally calls back 3 weeks ago and tells me, Steve ** is out of town he will be back in on Monday and will cut your check. It is now Aug 20 and still no refund on the gap check. I talk to her and she tells me, "I'll check on it and call me". And she didn't.

I have a brake problem on my 2007 Kia Optima. The caliper sticking. It should be covered under warranty but the dealership says normal wear and brakes are not covered. We didn't know there was a brake issue until the car started making a grinding noise from the rear wheel on the passenger side. The car only has 25k miles so we didn't think the brakes should be worn out already.

We took it in to the dealer and they checked it out. According to the service department, the brake pads were worn down to metal. He wanted to charge me $191 to do the repair. I told him no and said I would replace the brake pads myself. The replacement pads were $20 at Auto Zone. When I removed the OEM pads, I found the pads were wearing unevenly. The passenger side rear brakes pads measured 0mm on the outside and between 4mm and 6mm on the inside pad. The driver side pads measured between 4mm and 5mm on the outside pad, and between 6mm and 7mm on the inside pad. Even the mechanic at Kia noted on his report, the uneven wear by stating 7mm of pad left on the front brakes, 0mm on the left rear, and 3mm on the right rear.

When I went to remove the brake pads, the passenger side pads were seized into the caliper and had to be pried off. Prior to removing the wheel, it was difficult to spin the tire freely since the brakes were dragging. The driver side wheel spun freely and the brake pads were easy to remove. A layman can tell there is a problem with the rear passenger caliper since the wear pattern is uneven from the other rear tire. Also the outside pad is worn excessively, yet the wear indicator/squealer is placed on the inside pad by the manufacturer.

If they place the squealer on the inside pad, they assume the inside pad is going to wear out first. This car did the opposite. I notified Kia through their online site that the brake was sticking and the excessive wear at 25k miles was not normal and should be covered by warranty. I requested reimbursement for my costs to change the brake pads and requested them to check the rear brake for a faulty caliper. I received a call from somebody at Kia who said they called Taylor Kia of Boardman. He said the technician that worked on my car said the brake wear was normal and not covered by warranty.

He also said they inspected the caliper and found it to be operating properly. This is a falsehood since the rear passenger tire still drags even with the new brake pads installed. The tire will turn when you try to spin it, but it stops within one revolution and you can hear it dragging. If you spin the other tire, it spins freely for many revolutions and has no dragging sound. I told Kia that I am afraid the brakes will fail or will lock up and cause an accident. I stated this is a warranty issue since the caliper is causing the excessive wear. However, KIA said they are going to stand behind their mechanic's decision and said there is nothing they are going to do about it.

I told KIA that I will not buy another Kia and that I will tell everybody that asks about my Kia, to not buy a Kia. They do not stand behind their bumper to bumper 5-year/60,000-mile warranty. I've only had the car for 2 years and 9 months. I currently have a sign in the window of my car saying, "Do Not Buy a Kia."

I purchased a vehicle as a co-signer with my nineteen year old daughter. Within twenty four hours of the purchase, we both noticed that the rpm's on the car were revving, the gears wouldn't shift properly, and the gears would shift voluntarily while driving. Upon noticing, I called the dealership and spoke with the salesman and was told that it was our problem to deal with. Of course, I disagreed and tried to schedule an appointment with a manager and the service department to have the car checked. Needless to say nothing was done to the vehicle.

Fast forward one week from the date of purchase, I'm in a parking lot after taking care of some personal business, I go to put the car in reverse to back out of my parking space, once again the gear is sticking and nothing happens. I put the car in park, turn it off , turn it on, put the car in reverse, barely tap the gas and the car goes flying back into a parked SUV. By the grace of God, no one was behind me and the other driver, in the parked vehicle, wasn't hurt. I filed a claim with the insurance company for the two thousand dollars worth of damage and had the car repaired. After I got the vehicle back, I tried again to have the vehicle looked at. The dealership had the vehicle for a week and never touched. I know this because I drove by the dealership each day that it was in their possession and looked at it parked in the spot where I parked it.

I eventually decided, against my daughters wishes, to return the car to the dealership. I would rather have the blemish of a voluntary repossession on my credit, rather than drive a car that is a hazard to me and anyone on the road. The phone calls and threats from the dealership, as well as, the finance company haven't decreased since I returned the vehicle to the dealership. According to Steve **, I'm responsible for the car even if they resale it and he is seeking legal counsel to sue me for breaking the contract. These people are ruthless liars who are trying to meet their sales quota without any regard for what they are selling. The vehicles leaving that lot are not thoroughly or accurately inspected.

And by all means read the contract in its entirety before signing, because we noticed after signing that the $2000.00 down payment that we initially put down was factored right back into the finance price of the vehicle, along with $1500.00 for an extended warranty and $499.00 additional, for a gap insurance , neither of which we asked for. From the sales personnel, to the finance department, to Steve **, himself, none of these people are to be trusted!

Bought 2004 dodge dakota. Next day had brake and front end problems. They rotated and bal

tires. sent me on my way. Still not fixed. truck shaked in front end. Take truck back. They

say front steering shaft has wear. But is is normal. They can't find anything worng.

I take

it to tireman. They find cracked brake shoes, and worn shaft. Back to kia. They fix shaft

and brakes. Truck still shakes. Was told to take it to Dodge dealer.Joe the sales man,, said

he would pay me back. But when i made an appointment at dodge, Kurt said, no, we are done

with this truck. He said he has drove a truck for 30 years, and mine is fine. "Just put some

weight in back of truck".COME ON... This is a $11,000 2004 truck. I should not have to have

so many problems with it the next day.

Kurt the service manenger was nasty to me. He was the

one who said, if you still have a problem, call me.. I am so upset... I paid to much for it

in the first place. ANY way. I can't get them to finish fixing it. Of couse e mailing Steve

Taylor did nothing. Nothing back. I will not stop till i get something done.

I heard an ad on the radio for a new Kia Rio for $7995.00. Since I am in need of a new vehicle and have limited funds, I thought this would be perfect for me. The dealership also advertises "bad credit, no credit, no problem! If you have a job and $199 we can get you into a new car." So, after about a week of emailing back and forth with questions regarding credit & the CARS program, I went to the dealership for a visit.

I was approached by M. Clark immediately, but I had already made an appointment to see a different salesman. M. told me that the other guy wouldn't do anything but say hello to me and he could help me better. The first thing we did was see if my car would qualify for CARS, which it didn't so I would have to pay the full advertised price of $7995.00. However, I don't believe they ever had any intention of selling that car for the advertised price. Mr. Clark told me that the car advertised was a "loser deal," whatever that means. He immediately started trying to talk me out of that deal.

The dealership had music playing so loudly I could barely discuss the matter with Mr. Clark. Then he asked me what kind of payments I could afford. If a car is being sold for a specific amount, what difference should it make what I want to pay? When I told him around $200 he acted like I was being totally ridiculous. He never did a credit check, only said that a payment that low was impossible. So I left the dealership totally disappointed in the whole experience.

A couple of days later I received an advertising email from Mr. Clark. First of all, I was already dealing with Bobbi, who told me to see Pat. As far as I could see, [he was] trying to steal Pat's customer. Second, ad on the radio says the Rio is $7995. The minute I brought that up [he] started on trying to get me into a different car. Then [he] looked at me like I was an alien when I said I wanted to keep my payments around $200. [He] said there was no way. Really? Because when I figured out the payments on $9000.00 at 8.9% interest, I came up with a payment of $216.75. I guess [he] didn't really want to sell a car, [he] wanted to sell a more expensive car than what [he] advertised. Gee, I believe they call that a bait & switch. [He] actually had the nerve to tell me I wouldn't be happy with a stick shift. How would [he] know what would make me happy?

The only reason I came to [them] was because I thought I could get a new vehicle for $3495.00 or $7995.00. So I went to the BBB website to file a complaint, and lo and behold...there are already several complaints against [them] for false advertising, bait & switch, etc. That doesn't surprise me a bit. So now I'm going to start telling anyone and everyone I know NOT to deal with Taylor Kia at all, under any circumstances. I think I will also write to K100 and tell them the ads they are running are illegal. I have also gone to other sites, yellow pages, etc. and rated the business.

Wouldn't start one day. Took the car to the shop and found out that the motor was froze up, it just clicked whenever the key was put in the start position.

The mechanic pulled the motor out and found out that one of the torque converter bolts never was tight. It came unscrewed and lodged its self between the flex plate and the block. So out of curiosity the mechanic pulled the torque converter out to check it, took a look back in at the inside of the pump gears and seen a piece of the pump gear. So he pulled the tranny and removed the bell housing and then the pump assembly and split the pump assembly and found the inside gear of the pump in 6 pieces and the stator of the pump housing badly cracked.

The car sat for 6 months because of the lack of money to repair this problem because of the high estimate I had to save what I could till I got the $2200 because I have to make a car payment also.

Th economic damage because of poor workman ship resulting from a mounting bolt not torqued at the proper specific specification, resulting in a $2200.00 dollar bill along with driving a blazer resulting in $2500.00 dollars in fuel costs because the vehicle gets 7 miles per gallon of gas not like the Kia where $1000.00 dollars of fuel costs and a fuel mileage between 25-33 miles per gallon. All because someone was having a bad day or coming to work with a hang over from a wild weekend or it was a Friday where he or she just wanted to get out and party resulting in a $2200 dollars and $1500 difference in fuel costs resulting in $3700.00 dollars because of poor workmanship and or bad quality control