Autos Direct Online

They sold me an odyssey van with a bad transmission after saying it was in very good condition with no mechanical problems. It did not last 2 weeks before stopping altogether. It cost thousands to fix and I got no help from Autos Direct Online at all. They just stuck me bad and ignored my request.

I had a great experience doing business with Autos Direct. They had a ton of cars to choose from, and my salesman, Dan, was very informative, and answered all of my questions. He took the time out, to really educate me on my vehicle. The purchase process was so quick and efficient, and I absolutely love my new ride! Well done!

I am very impressed with Autos Direct Online. I am a single mom, with a not so perfect credit, and my salesman, Dan, was so kind and helpful to me, and my kids. He went above and beyond, to help me find the right vehicle that was safe and reliable, and at a price that fit my small budget. He never once made me feel like I was just a "commission", or a waste of his time, because I was limited on funds. He spent a lot of time with me, and he just made me feel right at home! I walked out of there with a great car, and an even greater sense of pride, after dealing with Autos Direct! This is truly a company that cares for their customers, and we need more companies like them all over the US. I will be back to give them my business, and I will refer all of my friends, family, and associates to them as well.

I just recently purchased an SUV from Autos Direct Online (**). I am a woman and it's been my experience to have sales people taking advantage of that fact, which is why I decided to go this route. This was the best company I checked out because of the quality of the cars I was interested in, the sales/entire staff was so supportive, realistic and comforting along with their alternative approach to selling cars is way better than going from lot to lot with sales personnel lying and denying facts. Not this company!

I highly recommend Autos Direct Online to anyone looking for a car who wants reliability, quality, respect, and a truly good deal. They also help you in getting the car delivered to you at a reasonable price! You couldn't ask for better, and I have already started telling everyone, including strangers I heard looking for a car, how great they are! I got a great truck and the best deal, service, and experience!

I recently found a 2002 BMW X5 on eBay with 69,000 miles that was priced lower than others I had seen. I contacted the seller, and with much nervousness came to terms with him over the phone. I was very skeptical being that I couldn't see the car before I gave him the deposit. Juan made me feel comfortable and answered all my questions, so I took a chance and went ahead with it. Within 10 minutes, I had all of the paperwork in my inbox. I decided that it would be cheaper for me to have the car shipped to my home, rather than fly there. I was pleasantly surprised when the car arrived because it was exactly like Juan described, even down to the couple small items that weren't completely perfect. I was actually impressed that it was nicer than I would have expected because of its age. Thanks again Juan, and I will definitely shop there in the future.

We bid on an E-Bay auction for a 2002 Toyota Prius. When we spoke with the salesman, Juan **, he mentioned that the check engine light was on. He said that they do thorough inspections on all vehicles, and that the issue would be resolved, before we made the 6 hour drive to them. When the auction was getting close to ending, Robin spoke with Juan, and he told her that, if she would give him a $500 deposit, he would give her $200 off the Buy It Now price, and secure the car. It sounded like a good deal, but he didn't mention that by doing so, would negate the buyer protection plan from PayPal.

When we got to the shop, the check engine light was still on. Juan had a mechanic double check it but he said he wasn't the regular Toyota guy and claimed the code he got was for an EGR, to which the repair shouldn't exceed $200. Juan offered to take an additional $200. off price of car if we would take it. We accepted, thinking that in a worst case scenario we would have buyer protection to cover us.

When we got home, I took the car to local Toyota dealer. The scan revealed it needed a new HCAC Actuator, front exhaust assembly, and inverter coolant changed, which came to over $1,600. We called Juan and I faxed him copies of estimate. He said they could fix it for about $700. or we could bring the car back and exchange for another.

He said he would need to talk to his boss, Sean. After many calls not being returned, I finally spoke with Sean who was very arrogant and only offered $200 to us repairing the car, or giving us over $1,000 less than what we paid for the car to take it back, on top of losing what was already paid in tax, etc. He flatly refused to pay to fix the car himself, when he found out that the parts were dealer only, and would cost over $1,100.

He emphasized that it was a used car and he was not liable to do anything. Robin found a complaint site with many complaints against them. When she pointed this out to Sean, he actually bragged that they had over 45 customers file complaints, and tried to take action but none of them won.

Autos Direct Online in Brook, OH - buyers, beware. "Excellent overall condition" and "intensive safety inspection" was just 2 of the many lies and/or forgotten to mention issues. It cost me thousands of dollars, and they never returned any of my emails, when I brought the issues to their attention. The vehicle miserably failed the Canadian Safety Inspection.

Words like "Unsafe to drive" were amongst the comments from Canadian Tire and Midas. I recommend bringing your own mechanic, before buying. If anyone knows how I can warn other potential buyers, please email me at **. I just wish someone did the same for me. I guess I'm just another victim of Autos Direct Online.

On June 27, 2010, I purchased a 2002 Honda CR-V on eBay from Autos Direct Online. This vehicle had 83,000 miles on it and they described this vehicle as in overall excellent condition and they had a 100% positive feedback.

This item called for a $500 instant Paypal deposit. No Problem! Balance due within 7 days. They sent me a link to a web site. There, I filled out the basic buyer information for them. After the info was filled out, it said they would process it and get right back to me.

Almost 48 hors later, I haven't heard anything. So I thought, I'll google them. Ouch! I didn't like what I found.

I sent a message to Ryan thru eBay and told him my concerns and hoped my experience would be a pleasant one with them.

He called me within the hour. The first thing he asked me was if I want to have the vehicle shipped. You would never want to do this with them. I had two questions for him. How to make the final payment? I was also concerned about two photos of the back seat area. It looked like huge brown stains, but the interior cloth is described as in excellent condition and free of stains, rips and odor-free. He said he would look into it. He also said he was just finishing up my paperwork and would be emailing it to me. I told him I would be flying into Cleveland later in the week. He said he could pick me up at the airport.

I called Ryan the next morning because I hadn't heard from him yet. He called me back later in the day, just past noon, and said he was standing by the car and there were no stains in the back seat area. We agreed that it must have been a reflection off of the moon roof. I told him I was trying to catch the first flight into Cleveland the next day. He told me my car wasn't ready yet because they like to send them through the shop one more time before they leave. He said he was on his way to the shop as we talked.

Now here's the big, big red flag. After I got the paper work and started reading it, I noticed on the invoice that I'm going to need to sign and there is a nicely hidden "as is" clause. This clause is so bold enough to say they aren't even responsible for the model or year of the car and it pretty much lets them lie their ** off to you because nothing they said applies any more. Once the ink dry's on your signature, that car could fall apart 50 feet out of the parking lot and it's all your problem. eBay can't help you nor can the Ohio Attorney General's Office.

I never did hear back from Ryan, but I did catch the first flight out to Cleveland the next morning. I called Ryan from the airport. He said my car wasn't ready. I asked him if maybe you should have had it ready to go before they put it on eBay. He said they like to go thru them one more time before the vehicle leaves. He said something about having to replace the back door interior panels because it looked like a big animal had gotten at them. Now, I was really baffled because this interior was described as being in excellent condition with no rips, stains or odors.

Ryan finally picked me up. When we were driving back to their office, he said my vehicle was ready to go, except for those panels. But he was having the shop swap them off of another vehicle they had.

Ryan said my vehicle was ready, so we could now go outside and look at it. Just at that time, another couple also came to pick up their vehicle. I commented on how busy they were. He said they sell 100-150 cars a month.

One of the first things I did was open the back door because I was really confused about the panels. Guess what's the first thing I saw? Huge brown stains on the seat. One is about 5" in size. And, yes, the plastic panels just under the windows had huge scratch marks from a big animal. Ryan said he never saw the stains before. He said we have another problem. The engine light had just come on and his mechanic says the code means it needs a new timing chain. He did drop a hint about that they could take some money off.

I took it for a test drive. First, I had to stop and put some gas into it. The vehicle pulled to the right when being driven at all speeds. I pulled into a large parking lot to get a better look at the vehicle. The body did check out, but I didn't look for bondo. The tires were miss-matched brands from front to back. The brake rotors all had gouges in them and I'm pretty sure one was worn to a point of not being safe. So much for that so-called safety check they did. The CV joints did look good, no torn boots. But the cat converter was being held together with a pair of hose clamps.

The engine oil was real dirty. When I got back to the interior, I could feel and smell the cleaner solutionit felt sticky. The seams at the bottom of the back seats had been opened up for some reason. I'm sure once the cleaner smell wore off, there would be some odors involved.

Upon arriving back at their office, I noticed the wife of the couple that came in after me. She was sitting in the entry way and didn't look like she was very happy. Her husband was sitting at Ryan's desk, waiting for him. And then there is the couple that was coming in the door when I first went out to look at my excellent vehicle. They were on the other side of the parking lot, her pacing in one place and him pacing about 30 feet away. They looked very nervous. I wonder what that was all about.

As I asked the lady in the entryway about their vehicle, she said it needs new struts. She said, "You knew there was something wrong as soon as you started driving it." She also mentioned something missing, which of course wasn't shown in the photos. She said, "I thought we could trust these people because they have a 100% positive feedback." Well, later they were off to do some shopping and Autos Direct Online was going to get it fixed. So I don't know how it turned out.

When Ryan asked me what I thought about the vehicle, I told him and asked him if he would give me a ride back to the airport. He did say he would, but he asked me about my $500 Paypal deposit. He asked if they gave it back to me, would I go into their office and leave them a positive feedback? Wow! I guess we know where some of that so-called positive feedback comes from. Now, I've dealt with bad sellers before on eBay and I know that at this point I'm getting that money back. I asked Ryan why would I give them positive feedbackthey just deceived me on the condition of the vehicle and wasted my time and cost me a lot of money.

Ryan blamed the condition of the vehicle on the fact that I didn't give them enough time to prepare it. Now, remember he told me earlier the vehicle was ready to go except those door panels. I asked him, "So you would have had a new timing chain installed? You would have had new brakes and rotors? The pulling to the right would have been fixed?" Everything that I said was wrong, he said they would have had it fixed. He said it could be done the next day and they would comp my motel and give me a car to drive.

That night, I talked with eBay about that "as is" clause. You don't want to sign it! Now, this puts the buyer in a tight spot. How do you sign the invoice? Do you think Autos Direct Online is going to let you just cross the "as is" part off?

The next morning, I talked with the Ohio Attorney Genera'ls Office. After seeing all of the other complaints already filed against Autos Direct Online with them, I stopped by the local Honda dealer because I really wanted them to take a look at this vehicle after Autos Direct Online was done with the repairs. After talking with a Honda tech, I was told that if the timing chain was already in need of replacement, there could also be other engine damage. According to Honda, that chain is supposed to last the life of the engine. This was caused by not having the oil changed often enough. And, yes, I had observed very dirty oil. And this vehicle showed all the signs that the previous owner just didn't take care of it.

I tried to contact Ryan, but he didn't return the call. So I went over to their office. I was told Ryan had the day off. But Vince, one of the owners, took me out back to see how the repairs were going.

Vince told me they had been working on it since 8 or 8:30 am. But now it's noon and I don't see anything done except the mechanic is just getting the timing chain out, which he said wouldn't be in for awhile. I don't know how it came up. But Vince told me that they would just be topping the oil off not changing it. Hello!

I told Vince I don't see this vehicle ever being able to be brought up to what would be defined as in excellent condition. He said what they usually do at this point is if I would go to their office and leave them positive feedback on eBay, they could give me my $500 deposit back. I told Vince the same thing as Ryan the day before, "Why would I do that?" He asked that I speak to his partner Shawn.

I was introduced to Shawn and asked to step into his office. I love it! He started with the same line about the deposit. He said he could do the deal and give me back the Paypal deposit right now if we gave each other positive feedback. I told him the same thing, "Why would I do that?" He even told me he could keep the $500 dollars as a dealer. Then he said that if I did leave any negative feedback, he could just have it removed because I didn't take possession of the vehicle.

Now, they did offer to comp me for my motel and did ask what my airline tickets had cost. But that's pretty petty when you add up the whole experience of dealing with them. The way Autos Direct Online has their sales procedures laid out and that "as is" clause in the invoice, you as an online buyer don't have a chance! Oh, upon arriving back to my home, they had already returned my Paypal $500 and they opened a case with eBay and want to cancel the sale. I've dealt with bad sellers before. If you let them cancel the sale, you can't leave them any feedback.

First, they charged me $300 over the advertised price on eBay (this was in addition to additional fees). Then, in addition to other delays, they wanted positive eBay feedback before they would refund it. I had to get eBay involved to get my refund. The antennae was missing. The under side was all rusted out, something not revealed when I called before the purchase to specifically ask what "excellent condition" meant. They wouldn't respond to my inquiry about where the title was until I got eBay involved.

They consider a rusted car not only in excellent condition but expected. They also covered up the fact that the car had been in a front end collision. Somehow, they end up getting all this positive feedback on eBay. I certainly won't be giving positive feedback. They offered to take the car back and give a full refund but given what I've been through, I doubt that their definition of "full refund" will match what most of us would call full refund.

Back in September 2009, I saw a 1999 Ford Explorer for sale $6,999.00 for sale on eBay from Autosdirectonline, and this company claimed that this vehicle was in good condition with only 45,000 miles on it and that nothing was wrong with. This company had me come from NY to pick up the vehicle in Ohio, and I am handicap with one leg and arrived there with three very young children. They allowed me to drive the vehicle away in my condition knowing that I was on my way to Virginia Beach. About 200 miles into the trip, the rear-end started clunking and the 4x4 light lit up like a Christmas tree. The truck was not in safe operating condition. Once in Virginia IL, contacted them and they refused to return any monies, and I was screwed by the eBay Buyer Protection, as they also refused to refund the monies. Do not do business with this company as they will rob you.

I saw a car (Nissan Xterra 2001 for $7900) listed for sale on EBay by AutosDirect. I was interested and they made me take the deal outside eBay, which meant that any fraud was not done through EBay. They misrepresented the condition of the car (said it was in excellent condition), sold it to me without a smog certificate in violation of Ohio law, such that it did not pass emissions in California and thus could not be registered. The entire car was rusted out, parts replaced, lines corroded. When I got it, I could not move the seat sue to corrosion to reach the pedals, the horn didn't work, it didn't pass smog, and the brake line was corroded and not working. I was charged for an inspection which was not done. Taxes were misrepresented. I paid $1000 to ship a car to California, which was a piece of junk and has sat in water from what was thought to be hurricane Katrina. I filed the following complaint to the Ohio AG office, who said in the end, a used car sale, even severely misrepresented, was voided by an "as is" contract. I provided evidence of the misrepresentations, the failed emissions test.

I spent $1000 to ship a rust bucket to California, $1000 in sales tax, another $400 to deal with the emissions and am facing another $2500 to make it safe and drivable. It has been three months and the dealer refused to do anything. I want to file a claim in Ohio small claims court but can't afford to fly there for the hearing. I'd be happy to do the paperwork if someone can do the appearance or get a waiver to do by phone pro se.