Universal Auto Sales

I received a call today from a Lisa ***, who works for Universal, regarding Bernard *** who purchased a car and haven't made any payments and they are looking for the car . I don't know how to contact him or know where the car is. I asked them several time not to call me regarding this matter. She was very rude and argue with me regarding this matter. She called me at 6:04 pm on 01/02/12 and called back a second time at 6:08 pm. The number she was calling me from is xxx-xxx-xxx. She also called Robert *** and Derrick ***.

I am 9 months pregnant. I explained that to her and she was not concerned. I asked her not to call me because this is stressing me out and the harassment from her. I told her I can go into labor any day now so please don't call anymore. She was screaming from the top of her lungs saying that I was responsible for Bernard *** so I hung up the phone.

In April 2010, I purchased a 1999 Ford Taurus SHO from RON at Universal Auto Sales in Medford, NY. When I test drove the car (after being forced to by the salesman), the check engine light was on, the floor boards on front passenger side were vibrating and the driver's seat wouldn't move forward or backward. When I returned after the test drive, I expressed my concern about the issues and was assured that if I bought the car, they would fix them before I picked up the car. I took a half day from work that day and had someone drive me from Melville to Medford (about 40 minutes).

Three-fourths of the way there, I called to let them know I was on my way and was informed that I couldn't pick it up until Tuesday. Tuesday, I went to pick it up (again) and everything seemed to have been rectified. I was very excited to have what I considered a "nice" car (as opposed to my piece of garbage, money pit Grand Cherokee that I had before). After 30 days of having my car, it was hesitating and driving poorly. After 60 days, it was over heating when the AC was turned on. It was deteriorating quickly so I brought it to a mechanic and was advised that eight codes came up when it was hooked up to the computer.

I was told that in order to repair my vehicle it would basically need to be rebuilt. This would cost around $4,000. Turns out that the car was never actually fixed and Universal Auto Sales removed the check engine light bulb so I would think they fixed the original problem. I had purchased a warranty when I bought the car (for $1200) and come to find out it conveniently didn't cover any of the issues so I would have to pay out of pocket for repairs. I have since put a ton of work into the car (out of pocket) and it "died" a month ago.

I just put an additional $600 into the car within the last month to try to get it to run at least and just found out today that it needs to be junked. I financed this car for $4300 after a $1200 trade-in PLUS the $1200 warranty and the interest. Works out to around $6,000 financed and my car doesn't run and is beyond repair. I still have 7 more payments left on my vehicle, which I obviously can't drive any longer. I have contacted Universal on multiple occasions and have been told that there's nothing they can do for me. I am. furious. (That's actually an understatement at this point). Do not ever purchase a vehicle from these piece of **, people!

I got a car from Universal Auto Inc for a Pontiac GT 2002. When I got the car, it was driving fine. About 3 months later, the motor light goes on. So I brought the car back to Universal Auto Inc. They looked at the car and told me it was the transmission. They told me they fixed it and I took the car back. In two weeks, the light comes on again and when I try to stop, the car would not stop. I brought it to the other auto repair place; they told me they messed up the brakes and the transmission is leaking oil. So I called the dealership up and they said they cannot help me. If anybody read this comment please contact me. With your help, we could put a end to this dealership. Thank you.

I purchased a 2004 Kia Sedona, but after a week, I noticed a ticking noise in motor. I brought the car to my mechanic and he said it was a lifter. I called Universal and brought the car in. They said that they put in a motor, but when I drove quarter of a mile, the car died. They came and got the car.

I still haven't heard from them, and then I find out that Tim used my extended warranty to fix my car, without my authorization. This shop is passing cars with inspections, illegally. This shop should be shut down.

I just graduated from high school and have been saving my money since I was younger to buy my first car without my parents' help. I found a cheap, low mileage 97' Chevy Malibu at this dealer. I was so excited and I bought it for $1,600. Two days after having the car, my father realized the engine light was on, the a/c was not working and there were some other problems with the vehicle. Therefore, my father called Universal Auto Sales explaining to them that there were some problems with the vehicle. They said to bring it back because they would fix it.

Well, they did not fix it nor did I ever saw my car again. After days of Universal Auto Sales having my vehicle in their possession, I called to see when it would be ready. They kept giving excuses and finally, they gave a day that it would be done. That morning, I received a phone call from them telling me my car had been stolen. They would not give me my money back nor were they willing to work with me at all. My car was on their property when it was "stolen" so they were responsible for it. They were very rude about it when my father called to talk to them about what happened and very sketchy. They were pretending it never happened.

Now, I spent my money on a car that I will never see again. They made my car disappear. They are very irresponsible and shady. I would never recommend Universal Auto Sales to anyone.

I purchased a Chrysler Sebring convertible from Universal Auto Sales a month ago. It had few initial problems that were fixed by the time it was time for us to pick it up. Probably only because my father has been a mechanic for over 30 years; looked at it before we bought it, and said the problems needed to be fixed.

It's a beautiful car. It was running very nice, and despite having two tail lights out before I even had it for one day-- I loved it.

Six days ago, I was out with one of my friends. After I returned to my car, it wouldn't start. The lights and everything were on, so it clearly wasn't a dead battery, but I called my dad to come try to jump it regardless.

We called the Universal Auto Sales to have a tow-truck come and pick it up that Thursday. After days of them having it, and them giving us the runaround every time we called and not calling us back to keep us updated, they finally told us the car would be done on Monday.

All day Monday, my father, my mother, and myself all called to check on the status of the vehicle to make sure it would be done that day. Every time we called, they said it would definitely be finished. Then, around 5 o'clock that night we called, and they said it won't be done until Tuesday.

It is now Tuesday; after calling all day and not getting a straight answer until 4 o'clock, it now won't be done until tomorrow, and who knows if it will actually be finished by then at this point.

If I would've known that there would be this much nonsense just to get something simple like this fixed (they claim the fuel pump went, and the wiring connected to the fuel pump also went, which my father says is complete garbage), I would have sucked it up and paid the 100$ deductible to have it brought to a place where a REAL MECHANIC or my father could work on it because at a competent place of business, none of this would have occurred.

Extremely unprofessional, and I'm honestly thankful the one month guarantee with them is up. So, when the next thing breaks on this car I can skip all of their incompetence and go to a place of business where the customer service isn't absolutely awful.

I purchased a 1999 Chevy Blazer from Universal Auto Sales in September 2010. When I test drove the truck, it was in mint condition. It had a few thousand miles on it, but had blown back speakers, the AC was not blowing out cold air, and my headlights were out. The guy who sold me the truck, Joe ** said he would fix it all for me before I actually got the truck in my hands. I had to put a $100 deposit on the truck to make sure it was still there that entire week. When I went back in to put all my money down, the truck seemed perfect so I bought it. Joe told me it was for sale for $6000 but he would sell it to me for $4000 because I was so cute. All I got was a receipt, meanwhile I signed other papers that they kept. Right away I took it to my mechanic at STS and they looked it over and gave me a list of everything wrong.

They found an extra ECT sensor, my AC compressor was leaking and had green fluid around it and was not blowing out cold air, left front axle boot torn, found left front lower ball joint so loose it was unsafe for me to drive off the lot without tightening, and had hard starting. I brought my truck back to Universal right away and asked them to fix it since I had my 30 day warranty. Joe sweet talked me claiming he'd fix it and to pick it up in a week. That's now the second time my AC was being fixed there. A week later I went down there with my mom and picked up my truck. I never got any paperwork saying they even worked on my truck at all, or that they even had it to begin with. A few weeks went by and my speakers were blown again along with my AC.

This was now the third time I had to go there. This time I took my dad with me and I mad a stink saying I wanted my money back that they were clearly screwing me and I was within my 30 days to get it back. Joe sweet talked me again and promised that if it wasn't fixed this time he'd give me back my money. Joe told me it was fixed and that the mechanic was so mad he had to fix it again, he broke my mirror. The AC was never fixed and my speakers blew again but I never went back within my 30 days to fix it. October 2010, I was driving and my axle broke. I had to pay $400 at STS to get it fixed. My dashboard also fell apart along with my seat handles and other little things. The same month my truck started making a horrible noise when I would change gears. I was told it was the transmission slipping but that costs grands to fix and I was over my warranty. December I noticed a Tranny fluid leak when my truck wouldn't change gears on the highway and refused to go over 30 mph. The leak was so bad I was buying bottles every few weeks just to keep my truck running. January 2011 I was driving home from work in a blizzard and got into an accident because my truck wouldn't go into 4 wheel drive at all.

February, my truck started making a ticking noise and I brought it to STS and they said it was one of my belts loosing up, and my tranny was on its way out. A few weeks later it started having trouble picking up speed and was bucking a lot, my tranny fluid was full. I had to keep driving it back and forth to work and it wound up making a loud knocking noise and the car turned itself off. When me and my dad tried to turn it on it sounded like it was going to explode. After popping the hood you could clearly see the engine shaking. STS started my truck in the parking lot and said it wasn't even worth fixing because I had an engine knock, broken connecting rod, and my tranny was slipping still. It had to be towed away it was so unsafe to drive. I went to Universal and complained saying I wanted my money back and Joe sweet talked me and handed me over to the manager Tim or Tom. He's short and works at the front desk.

He was very snotty to me and told me they didn't sell me a truck like that and if I wanted it fixed he'd tow it from my house for free and fix it for me. They towed my truck and I didn't sign anything stating I knew they had my truck at all. I called them the day after they towed it and the mechanic told me to call back the next day they had not looked at it, when I asked why they didn't look at it he hung up on me. I called back the next day as asked and the mechanic told me they couldn't figure out what was wrong and couldn't get it started. I explained it had an engine knock and they knew that. The mechanic said he'd call me back and hung up on me again.

Three more days past and I called back. The mechanic told me it had an oil leak but he couldn't tell me why it did, all he said was they did not sell me the truck with an oil leak. He then told me it was my fault for the oil leak for not maintaining it, when it really was. I explained it had a fresh bottle of oil in the engine I put in it last week and since it hadn't been driven the oil should still be there, the mechanic laughed at me and hung up again. I had enough and went down there twice now and insisted I wanted my money back cause I was tired of being fooled. A new guy dealt with me and never told me his name, he's the sales manager though.

He was very nasty yelling in my face telling me that I was wrong and it was my fault my truck was broken and I couldn't have my money back. I then told him to keep the truck I just wanted my money. He told me he would call the owner of the shop and ask him how much he would give me to just leave the truck and go home. The owner never called me. I looked them up on this website and found all these complaints. I went down there with my dad and all my paperwork, and the print out of this site and told the sales manager I wanted my money back. He refused. Both me and my dad fought with the sales manager about his attitude and how they're known for ripping people off and that I wouldn't get the court involved if he gave me back my money.

He seemed shocked knowing we knew they were ripoffs and said the manager would call me Monday. I said to forget it I'd just drive my truck home and risk it. The sales manager told me that I couldn't see my truck because it was locked up and he didn't have the keys, only the manager did and he wouldn't be back till Monday. I looked through the gate and my truck was nowhere in sight. I had no documentation saying I knew they even had it, because I never had to sign anything. I'm still waiting on a phone call from the owner, and my truck back. These people are known for ripping off customers and selling junked cars without you knowing. Every car/ truck there has something wrong with it and no matter what you do once you buy anything from Universal Auto Sales you will be screwed from the minute you drive away.

I purchased a 1997 Nissan Altima from Universal Auto Sales on August 2009. In January, it broke down. I took it to the repair shop that handles my warranty. It was bearing in the wheel. I got it back and 2 days later, the alternator needed to be replaced. I had it repaired at the same repair shop and one day later, there was a hole in the radiator that was clearly put in at the shop. When I received the title, it states that the car is a salvage vehicle. I was not told that at the time of purchase. Now the warranty is up and the car is broken again. I have no idea what is wrong with it. I now owe $5000 on a car I can not drive. So now I am carless and $5000 in debt.

I bought a used 2000 Dodge neon for $4,895 on 09/24/2009. On 01/26/2010 I paid off the car, which was $5,968.19. From the day I bought the car, I had many problems with it. The front tire on the passenger's side had a bubble and I had to get a new tire. Afterwards, I realized that the trunk was consistently wet, every time it rained.

When I bring the car to the dealership to tell them about the trunk, one of the salesmen became very nasty with me and told me that that was just part of a regular "defect" that the Dodge neon had. I then bring the car to my own personal mechanic and he told me that the bottom of the trunk had holes in it therefore that was the reason why it always got wet.

Every time I called the dealership, the same salesmen always gave me an attitude. He even argued with my son. I told him that he didn't have to get nasty with me and that I wouldn't have a problem with calling consumer affair and he hung up on me, I called back and he hung up on me again. Awhile after, the car broke down while I was on way to work, when I bring it to my mechanic he told me it was the transmission, I had to pay for a rental car. Two days later, the car broke down again.

After I had it fixed again, it broke down two weeks later. It was the water bump and the time belt. I had to pay for the time belt because the warranty did not cover it but I also had to pay taxes for every time I had my car fixed. I went to the dealership to tell them everything that had happened with the car and I even complained about the male salesmen that should not be working there with his type of attitude. The female salesperson named Kayla told me she would speak to her boss and give us a call back, it been 4 days so far and I haven't heard from her yet. Right after I spoke to her, I left to look at other dealerships because I need a car that will actually work and every dealership I went to told me that Universal Auto Sales was a rip off dealership and that they ripped me off on my car.

i went into universal auto inc on 3/31/09 and i had put 700$ deposit down on a 1999 ford contour. did not sign anything because i was told to come back with proof of insaurance. and my co-signer needed another pay stub. the next day my mother had called just to double check if i can get my 700 back and he said no im no getting it back. so my mother, sis,and father went there with the police and i have a report and there saying i have to wait for 30-45 days and they did not tell me anything about how long i would have to wait.