Sunrise Toyota

I purchased a Toyota 4Runner from Sunrise Toyota. I ordered new tires and I had them installed by the dealership. I asked them to keep the old tires. I arrived at the dealership to pick up the 4Runner and the tires were gone. The dealership would not replace the tires or give me any discount. I contacted the BBB and they have done nothing but lie to them and they tried to get out of paying me any money for my tires. I will have to purchase summer tires for my 4Runner and they cost around $1,000.00.

On March 22, I had my car towed to Sunrise Toyota shortly before closing. The Service advisor was John **. He was very dismissive in what I had told him as far as what my previous body shop had explained to me, as my car having a computer problem. Mr. John told me he that Toyota needed to do their own diagnosis. He said I would hear from the dealer the following day in regards to what the diagnostic report results were and whether the repairs were covered under warranty. I asked if I was entitled to a loaner car, and he said only if my car's problem was covered under warranty and it was going to be held for longer than one day. He was extremely dismissive.

I called Toyota that same night and was given a case number. The next day, no one from Toyota called me. At the end of the day, I called Toyota to check the status of my car to see if the diagnostic report was completed. The girl on the phone had no details. She didn't know what the problem was, the outcome, etc. I told her that I didn't authorize any repairs that weren't under warranty. She too was dismissive.

She said that the car was almost done and the paperwork will be completed, then I could pick it up. I had no idea what Sunrise was doing to my car. I asked for an estimated time, and she said 10-15 minutes. I asked her to have someone call me when it was done, and she begrudgingly took my number and immediately hung up the phone, which was unacceptable customer service.

Then I got a phone call from the dealer once it was ready and was told my car was ready. When I picked it up, I was quickly given my keys and told where my car was. When I got in my car, there were a few white spots that resembled thumbprints on the inside driver door panel. I called Toyota in California again to relay my experience and was given a new case number. They told me to contact them if the dealership did not call me within 3 business days. Sunrise Toyota never called.

On the fourth day, March 24, I called to report that that Sunrise Toyota did not call. California told me that they would call Sunrise Toyota and put a priority on my complaint and Sunrise would have 1 business day to contact me. I was never contacted. I contacted California this evening, and they told me that they told me that they had notations from Sunrise Toyota that I spoke to the Customer Relations Manager, who apparently apologized for being so busy that particular day and that I also apparently demanded lifetime oil changes. This is a blatant lie. This conversation never occurred, because I spoke to no one at Sunrise Toyota on any day and not a single attempt was made in good faith on their part to resolve this issue.

On 2/18/10, I brought my 1995 Toyota MR2 to their facility to have a body work performed (I was rear ended). I was promised by Andrew, the body shop supervisor, that my car was going to be fixed the way it was before the accident. I also requested that all old parts be saved emphasizing on one specific part. I was told that they will be finished within 2 weeks maximum. When I received the first phone call stating my car was finished, I showed up, and as soon as I see my car, I can see unaligned panels and tail lights from a distance. So I requested that they fix that. This happened another 3 times about the same problem area! I also found out the body shop had neglectfully lost the part I emphasized was important to keep. Well, yesterday, 3/17/10, I went again to pick up my car and I inspected it all around.

Not only was there now new damage to my front bumper, the same problem in the rear tail lights was still present! I was told by John ** that was the best that they can do. I paid the bill just to remove my car from their lot because I no longer felt comfortable with my car sitting there! I have completely lost trust in their entire facility, nonetheless the Toyota name. When I arrived home, I took a much closer look at the work that was done only to find out that the work was really sloppy. They attempted to cover the area that I kept pointing out was wrong by installing 5 washers on a bracket rather than fixing the rear metal panel! Also, they left dents going opposite the point of impact in the rear!

Also inside the trunk, there were numerous dents and sloppy applications of some gray material all over the place. They charged me for a complete body work when it appears all they did was put on a new bumper, paint it, lost and damaged a number of parts which I told them to hold onto, and gave extremely poor effort to repairing the damaged areas! That same day I have informed John ** (service manager) that I was extremely unsatisfied with the quality of their service and workmanship and will dispute the charge I placed on my credit card. I have also notified my credit card company of this issue as well as the general manager of the facility. So all in all, they lost a number of parts, they did not put any effort to fixing the tweaked panels and they also damaged my front bumper. It appears they did nothing but take shortcuts and try to cover problems instead of fix of them. By all means please avoid Sunrise Toyota, especially their body shop!

I was shopping around for a Toyota Highlander vehicle. I sent a quote request to Sunrise Toyota, after which I was contacted by Stephanie H. by phone and e-mail. We reached an agreement on the prices for my trade-in and the Toyota. I provided VIN numbers of my vehicles since I live 50 miles away and received a confirmation that the deal we agreed on will be met. I asked two times to confirm and confirmation has been made twice but in order for that to be done, I needed to bring in my cars. I was also named who I would be dealing with in the store. The person's name is Mike C.

I contacted him on the phone and he also gave me a confirmation that deal will be reached. I arrived to Sunrise Toyota and on the location, I was told that Mike C was busy and was appointed to another sales person by the name of Steve as he called himself. In fact, I lost three hours of time and the deal was not reached as the price that was confirmed over the phone and e-mail was not reached. This store is fraudulent and misleads people into coming to the store. The trick is saying one thing to a person and a completely different story once the person arrives to the store.

I bought a car from Sunrise Toyota in June 2003 and paid it off late 2004. I was young and unaware of dealership/financial issues. My parents were there, however were not involved apart from co-signing the loan. I was looking over my paperwork afterwards and thought I was charged more than I was supposed to be. When I went to Toyota, I was not helped regarding this situation. Sunrise Toyota is now under new management. I desperately need assistance in figuring this out. I was in debt for some time because of this loan. If I overpaid for the car it would be great if I could get the money back. I do not have money now to pursue this on my own and need someone to help me.

I went to this dealership on Thurs Dec 24 regarding a price inquiry of a Toyota Highlander. I spoke to a salesperson named Paul Pryor who was signed to assist me. I took a 2010 Highlander for a test drive and when we sat down at his office to discuss the prices. Since this vehicle was a little out of our price range, we asked for a 2009 model, which they had in stock.

This particular sales person did not allow us enough time to make a decision and therefore was rudely rushing us to purchase this vehicle. He repeatedly said that, "We are wasting his time and he wants to leave to go home to his family." He also told me that in order to speak to the financial person named, "Jeff", regarding lowing our monthly payments, that we would have to pay a deposit of $500.00 to hold the vehicle, and that if for some reason we decided not to purchase this vehicle, then our deposit will be refunded. He also mentioned that Jeff, would call us on Sat, Dec 26th to discuss our loan process.

I called on Monday, Dec 28th, (at this point I did not receive any calls from anyone at that dealership regarding my loan/vehicle). I was told by the salesperson, Paul P., that they do not issue refunds over the phone and that I would have to go there in person to sign a document that I no longer want the vehicle and then I will be able to receive my deposit back and when I get there to ask for Bruce, the manager.

However, Bruce told me that the salesperson has misinformed me and he rudely refused to refund my deposit back. He said they worked hard to get my loan approved and he had to pay his employees for their work that is why he could not issue my deposit back. He did not even give me any documents to sign stating that I don't want to purchase the vehicle anymore.

I was very upset at the treatment of the staff there and on my agreement document it clearly states that I was entitled to my refund. I don't think that is legal to keep my refund especially when my document states I am entitled to get it back. I don't recommend this dealership to anyone. They are a fraud and don't keep their word at all. I filed a complaint the the headquarters of Toyota.com and called them personally. I am waiting to hear back from them regarding my refund.

I had left a deposit on a 2006 used Seqouia, with agreement that the check would not be deposited until the financing arrangements were worked out. I dealt the Russ L. the Finance Manager, who told me that since it was a weekend, he would get back to me on Monday or Tuesday with a response.

Over the weekend, I decided not pursue this vehicle, and called Russ on Monday to let him know, and asked him to either return or destroy the check. I did not hear from him back.

A week later, Russ calls me at work, and tells me he arranged financing, for a astronomical monthly payment, I told him, I would speak it over with my wife. My wife called him back, and told him to forget the deal, but before the call, she called the bank and found out that Sunrise had already deposited the check, and my bank had paid it.

When she called Russ, and asked for her money back, he yelled and berated her, and said that we went behind his back. Now, I have to wait for "headquarters" to issue me a refund. Lost deposit