Smithtown Toyota

I bought a pre-owned Toyota Corolla 2005 in SmithTown Toyota dealer in January 7. However, the tire pressure warning light was on twice within one week of my purchase. Since I was still in the warranty, I went to the service department. Michelle ** hosted me. But it seems that she didn't check the tire at all and just reset the light for me, telling me it was due to low temperature in Ronkonkoma. I went back, pumped in the air into 4 tires to reach the normal pressure (30). I monitored the pressures with my air pressure gauge along with the temperature and recorded the data.

My measurements shows the tire pressures are independent of temperature. And the pressures of both my front tires dropped a lot. It was only 17 on my left front tire and 18 on my right front tire. I went to the dealer again on January 28, showing Michelle my measurements and my requirements on inspection. However, this arrogant woman even didn't see my results, let alone my requirements on that paper. She kept on talking about the temperature assumption, though we all know it is not the fact on my front tires.

Actually, she even didn't check the tires for me. The tires are supposed to be taken out and immersed into water to see very carefully whether there is leak or something. But she rejected to do that. All she did was pump in the air for me. It does not solve any problem. To sum, the service department, or this Michelle **, refused to do anything that would help in my tire problem I requested. And she didn't help anything useful. I was strongly dissatisfied with their service, attitude, technique and everything.

My husband and I went to Smithtown Toyota on Sunday November 15, 09 and spoke with salesperson Scott. He showed us an 07 Camery which we really liked but had damage on the front right bumper. We decided to buy it anyway. We never talked about what the certification in-tailed. When we returned home my husband looked on their website and found out that a pre-owned certified goes through a 160-point inspection. Which states the "Bumpers are free of cuts, gouges and scratches. So we were pleased to know that the bumper would be repaired.

On Friday the 20th we were getting prepared to pick up the car around 6pm when Scott call to confirm everything. He said the car was ready and going to be detailed now. I asked if they fixed the bumper and he said "what bumper, we never talked about the bumper". I explained about the 160- point inspection and he said he sold it to us as "as is", I explained that he said it was certified and he just got angrier and nasty. I called the Customer Relations Manager, Bob M he said he would speak to them and call back. Brian the pre-owned manager called back furious, saying that your right, your right I'm not going to sell you the car. I explained that I couldn't believe that a company like Toyota would sell certified pre-owned but not do the 160-point check that they advertise. I put in a compliant with Toyota Customer Relations.

1. Violation of Federal Regulation: "NHTSA has clarified that consumers who want to purchase new vehicles not yet on dealer lots can still be eligible for the CARS program. Dealers and consumers who have reached a valid purchase and sale agreement on a vehicle already in the production pipeline will be able to work with the manufacturer to receive the documentation needed to qualify for the program."

Smithtown Toyota is active participant of Cars for Clunker programs. But seems like they are only interested in cash for clunker deals by selling cars to MSRP or closer to MSRP. Smithtown Toyota did not have requested car in their stock. When print out of above regulation was presented to Sales Manager Mr. Lou M. he flatly disregarded the regulation and said that he does not care for this regulation and would not order a new car which is already in the production pipeline or will locate a car from another dealership" only due to my negotiated price.

When asked to give in writing whatever he just said, he got very very angry, denied the requests, and: a. Cancelled the previously negotiated written purchase agreement (which was written day before by Carolyn with the help of Sales Manager Anthony to locate a car from another dealership.) b. Immediately and quickly left the office, leaving customers alone surprised, shocked and stunned. His Sales person Carolyn D. followed him

2. Disrespect of Members: Customers arrived this dealership as Costco members. Costco Auto buying program offers no hassle policy. Costco Program States "More than 2,400 hand-selected dealerships nationwide, participating dealerships are carefully evaluated and selected for their dedication to service, aggressive pricing, proximity to Costco warehouses and large inventories." Mr. Lou M. and Mrs. Carolyn D. has disregarded their position as specially selected dealership to show their professionalism.

3. Greed: Dealership had very visible sign for greed and they have expressed it well. Their attitude and behavior changed completely when documents were presented for "Cash for Clunker Program". Certainly they were not happy to materialize on negotiated written purchase agreement, instead they got angry and killed the deal.

4. Training: It appears that this dealership is lacking management issues, respect for Federal Laws and Regulations and honoring the agreements with special groups/clubs also treatment to customer as general. A fresh training would help them to avoid any further situations like this.

this has made me go into to debt being that they are charging me 1594.91

I didn't know it was on my credit report until I went to refinance my home and because of this my credit score is low. This is going on for years now and I want it taken care of.

On February 13, 2007 my 2003 Toyota Camry was in for service. When dropping car off the evening prior I put black clear coat on my rear tires to insure the tires were rotated. When my husband picked up the car - he noticed they had not been rotated. The service associate agreed and asked him to wait for them to be done. He waited 1 1/2 hours and then asked for a manager. The manager was not available he asked for a refund and was told no. He left and we cancelled the check.

The following morning the Service Manager Donna called and apologized for the problem and offered a free service. I explained I would not want my car serviced by them again, becuase I no longer trusted the work they did or would do. They failed provide the service on my car we paid for. She said she would not charge us for the service and would refund the $30 bank fee for the cancelled check. I expressed concern that I had a lifetime oil change and previous service warranties. She said they could do anything about that. I asked for the owner to contact me. He never did.

I contacted Toyota's 800# - A Michele from Toyota called and was rude and explained they could do nothing. I forwarded letters to the President of Toyota and the Owners of Smithtown Toyota and received no responses. I forwarded the $30 bank fee statement via fax and asked for a confirmation response. Donna never called to confirm receipt. On March 16th, 2007 I called and spoke to Donna - she claimed she was still working on the refund. That I would not hear from the owner - she was keeping him at bay and asked sarcasticly did I want the mechanic crucified?. I explained that is not what I wanted, but what I did want was what I had asked for in our original conversation on February 14th and that was compensation for the Free Oil Change program I had and that previous services should be warranted by another dealership. She said that would not happen.

I told her I was planning on going to the Better Business Bureau/Consumer Affairs and she said she would now not refund the $30 bank fee and hung up the phone. How could a company get away with this. Failure to provide a service - charge for it - reneg on promises - not respond to Corporate Letters. How disgusting and unprofessional.

Extremely upset. Lost trust in Smithtown Toyota and it's Corporate headquarters. They need to be held accountable and at the very least be concerned about their reputation.