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Smithtown ToyotaSmithtown, NY |
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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Diane of Port Jefferson Station, NY November 20, 2009 My husband and I went to Smithtown Toyota on Sunday November 15, 09 and spoke with salesperson Scott. He showed us an 07 Camery which we really liked but had damage on the front right bumper. We decided to buy it anyway. We never talked about what the certification in-tailed. When we returned home my husband looked on their website and found out that a pre-owned certified goes through a 160-point inspection. Which states the "Bumpers are free of cuts, gouges and scratches. So we were pleased to know that the bumper would be repaired. On Friday the 20th we were getting prepared to pick up the car around 6pm when Scott call to confirm everything. He said the car was ready and going to be detailed now. I asked if they fixed the bumper and he said "what bumper, we never talked about the bumper". I explained about the 160- point inspection and he said he sold it to us as "as is", I explained that he said it was certified and he just got angrier and nasty. I called the Customer Relations Manager, Bob M he said he would speak to them and call back. Brian the pre-owned manager called back furious, saying that your right, your right I'm not going to sell you the car. I explained that I couldn't believe that a company like Toyota would sell certified pre-owned but not do the 160-point check that they advertise. I put in a compliant with Toyota Customer Relations. Ajay of Syosset, NY August 18, 2009 1. Violation of Federal Regulation: "NHTSA has clarified that consumers who want to purchase new vehicles not yet on dealer lots can still be eligible for the CARS program. Dealers and consumers who have reached a valid purchase and sale agreement on a vehicle already in the production pipeline will be able to work with the manufacturer to receive the documentation needed to qualify for the program." Smithtown Toyota is active participant of Cars for Clunker programs. But seems like they are only interested in cash for clunker deals by selling cars to MSRP or closer to MSRP. Smithtown Toyota did not have requested car in their stock. When print out of above regulation was presented to Sales Manager Mr. Lou M. he flatly disregarded the regulation and said that he does not care for this regulation and would not order a new car which is already in the production pipeline or will locate a car from another dealership" only due to my negotiated price. When asked to give in writing whatever he just said, he got very very angry, denied the requests, and: a. Cancelled the previously negotiated written purchase agreement (which was written day before by Carolyn with the help of Sales Manager Anthony to locate a car from another dealership.) b. Immediately and quickly left the office, leaving customers alone surprised, shocked and stunned. His Sales person Carolyn D. followed him 2. Disrespect of Members: Customers arrived this dealership as Costco members. Costco Auto buying program offers no hassle policy. Costco Program States "More than 2,400 hand-selected dealerships nationwide, participating dealerships are carefully evaluated and selected for their dedication to service, aggressive pricing, proximity to Costco warehouses and large inventories." Mr. Lou M. and Mrs. Carolyn D. has disregarded their position as specially selected dealership to show their professionalism. 3. Greed: Dealership had very visible sign for greed and they have expressed it well. Their attitude and behavior changed completely when documents were presented for "Cash for Clunker Program". Certainly they were not happy to materialize on negotiated written purchase agreement, instead they got angry and killed the deal. 4. Training: It appears that this dealership is lacking management issues, respect for Federal Laws and Regulations and honoring the agreements with special groups/clubs also treatment to customer as general. A fresh training would help them to avoid any further situations like this. Mike of Hopewell Jct, NY January 19, 2008 Mike of Hopewell Jct NY (01/19/08) Advertisement
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