Smithtown Nissan

I was quoted a price of $29718 for a Nissan Xterra Pro-4x with leather. However, when finally called to say it was in, I was told that there was a problem with the car. When asked about what kind of problem, they said that the wrong one was sent. I ordered one with leather and they were giving me one without. I was very unsatisfied. When asked if they could get the right vehicle, I was told that they would be losing $2500.00 on the deal and that they wouldn't do it. I questioned the price on the Pro-4x with cloth and was told that it would still be the $29718 I was quoted. I was very unsatisfied with this issue and was returned my deposit and walked out never to go back again. Smithtown Nissan made an error and wanted me to pay for that error. In any profession, if a party is in the wrong, they themselves should correct the wrong on their end and not put the costumer on receiving end of the mistake.

I bought a 2012 Nissan Sentra SR with special addition package. I had a verbal agreement with the sales representative for $17,995. I was making a $5,000 down payment with a $300 trade-in. The finance person manipulated the purchase, altered the price and added my down payment to the cost of the loan. I didn't notice this until the next day. I went back to clarify with the sales representative and he said that he just sells the cars and he doesn't finance them. He told me to speak with the finance guy and I got the runaround. I went back to see him with my brother-in-law. We spoke to the manager. He told me to speak with finance guy again. It was a run around. I'm worried that my hard earned $5,300 is gone. I just want it applied to my loan.

I own 2 Nissan, 2008 Titan and 2009 Altima. Both cars keep going into the shop to get the rotors cut, is this normal? The Altima has been there 2 times within 1 year, the Titan has been there 4 times within 2 years. This is ridiculous. Why can't the rotors just be replaced once and for all?

I dropped off the car to have its front tire replaced. When I picked up the car, the front spoiler was badly scratched. I told them and the guy told me he couldn't do anything about it and would not write a report. He could not do anything though he was in-charge. I would have to call on Monday. It's not right that they damage it, they should repair it at their cost.

Front driver's side window when lowered made a banging sound. The problem was resolved at a great cost to my family and me. Apparently the mechanic sprayed a solvent in the doors as Mr. John explained such as Rust Buster. First I thought toxic sprays such as "Rust buster" where not used any more. I brought the car back. I waited over 2 hours. This would have been fine accepting they did nothing. Mr. John sprayed a perfumed car freshener which lasted all of 30 minutes and the smell returned. At the time I explained the problem with the liquid constantly on the window when I open and close the window. Each day I must clean my window because the liquid rust buster is on the window and worst of all on the rubber inside the window is being damaged not to mention the order in the car. You would think they would take better care of their clients and future customers.

I purchased a 2005 Nissan Maxima from Smithtown Nissan in September 2004. Within the last year, I have been experiencing transmission problems with my car. Some days it would act up and some days it would drive fine. When it was driving bad, the RPM'S would go so high and then I would feel a major kick, almost like another car slammed into me. If I were driving on a highway, it looked like I was a driver who was driving a stick shift for the first time. I brought the car in for service and they never seemed to find the problem. My father in-law was driving my car one day and said, "You have to take the car back, it is your transmission".

Again, I brought the car back, paid for the diagnostic fee for them to tell me yet again the computer isn't reading anything. They said my transmission is fine. Of course this was when it was covered under the warranty. This in and out of their service was continuous. And the answer was the same. I was frustrated and tired of them saying, "Oh well, bring the car in when it is acting up". Well one day it began to act up, oh and it just came out of the shop one week earlier and we noticed the heat wouldn't kick on until you were going 60mph or faster.

So it began to act up and we happened to be around the dealership which was closing in 1/2hr, so I called up and grabbed one of the men who writes up the reports. When he got into the car and we reversed out, he held of for his dear life because he thought a car hit us from the back but no it was my transmission. Then we went for a little drive and he began to see just what I have been complaining about for a year! Well, I am now being hit over the head with a new transmission. After 1 week earlier, they told me my transmission was fine and of course after the warranty expired of course.

But if they would have done their job, the problem would have been found during my coverage. Oh and they also said my radiator is cracked which is why I am not getting heat. Yes they expect me to pay! They are the worst service, worst mechanics. They can't diagnose a problem unless it's hooked up to a computer that tells them what to do. I wish my job was that easy! The funny thing is that I decided to do my research and there are a lot of people out there with this dealership and people all over the world who bought a 2005 Maxima with the exact same problems. I am so frustrated because it cost me $125 diagnostic fee every time I brought in the car, no rental car, time, etc. I am so upset. They took advantage of me!

Dec 27th 2009 Bought a 2008 Maxima, at the time I was told by the salesman there is a free promo for a maintenance plus plan. I Signed, a agreement application on application milage was listed no dollar amounts listed (free) plan.I signed & dealer signed. 2 weeks later noticed on my itemized bill had been charged $300.00 for this free promo. Went down to dealer in January 2009 to get refund was told ok, by finance man Stan he will summit to Nissan. Come April still no refund called up dealer was told they will send in another cancellion notice.. nothing called Nissan Corp. was told they recieved nothing from Smithtown Nissan, was also told by Nissan corp there will be a $50.00 cancel fee and it will be pro rated. I try to explain that it was free promo, I shouldnt have been billed in the first place why should I have to pay anything I want my $300.00 full refund. They said no it was their policy. I could understand that if it werent a free promo.

Called Smithtown Nissan many times. No one ever calls back. Went to dealer on July 14th saw Bob in finance he told me that I have to pay $50.00 cancel fee and it will be pro rated. He summit a cancellation request again to Nissan corp. Called Nissan corp Aug 7th, was told by Maureen Hackey that a check was sent to Smithtown nissan for $175.00. I asked her why not the full $300.00 she told me $50.00 cancel fee and prorated their policy. Called Nissan so many times left messages nobody ever calls back I beleive they just dont care. Nissan never informed me about the check from Nissan Corp. Ive tried to talk to the manager there was on hold 45mins, was told he with a customer still on hold then I was told he left knowing I was on hold. I dont see why I have to lose $300.00 for somethig that was free. With Smithtown nissan free is not free.

Called Dealer on 8/12/09 talked to someone who said they were a manager, was promised he looking into this and would get back to me the next day 8/13/09 Im not surprised. no call.

I called Smithtown Nissan on 8/14/09 talked to Brian manager he said he would look into this. Still waiting 8 months and still counting. They keep putting me off.

Be warned, Smithtown Nissan are crooks and carry out deceptive and fraudulent practices.

I went to Smithtown Nissan on 07/12/09. It was one of the most terrible days of my life, and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep, **. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it, I wouldn't be able to find it again. He walked back and forth, in and out of the office, negotiating with the manager a good deal for us. I was not at that point ready to buy a car and I told ** I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership. I told ** this fact and he used it to his advantage. Every question that my husband and I asked was not answered and they switched answers to confuse us.

Mr. ** said to me, "If you want, you can take the car home and see if you like. If you don't, you can bring it back." I, being naive, fell for this lie, signed all the paperwork, and left with the car that night. I got home, looked at the financial situation, and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were open the very next day and asked to speak to one the managers. I left a message for **, who was one of the managers, as no one wanted to pick up my call as ** was not in. I kept calling as it was less than 24 hrs since I left the dealership.

I finally got ** at 2:30 who told us that once we walk out, we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by ** that we couldn't return the car. ** kept saying that he would take care of us, don't worry, trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night. To add to this, they added so many fees on top of what we had originally considered of spending and we didn't catch it until we had gone home that night.

** made it seem that we could have the car, and see if we liked it while they held our money and paperwork. Well, they never held our money, charged everything through my credit card and the paperwork that they said that they were keeping aside, they said that they had FedExed it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices? I was sick to my stomach I couldn't sleep that night. I realized that we were misled. None of our initial questions were answered about the maintenance agreement.

They gave us nothing and brushed off with, "we'll take care of everything", and in the end, gave us nothing and took our money. I didn't even bring in the car that Sunday, 07/12/09, which had talked about if I was to go on with the deal, I would trade my car. They never saw my car and threatened me on Monday that if I didn't bring it in, they would increase my monthly payments. They said that there was no way I was getting out of this. They are rip offs.

Something needs to be done about their business practices. I asked to speak to another manager since ** never called me back. I spoke to ** who was so rude and obnoxious and made hurtful remarks that are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me.

I told them that my financial situation is not good, and I told them that but they didn't care that night and and most likely my credit will be ruined because of them. They are evil. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and thought that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car.

I asked **, the manager, why he would do this to their customers, "wouldn't you want to make your customers happy by being upfront and true to your word so that they would come back in the future?" He said he couldn't care less what I had to say and does not need my business. Well that was a little too late because they scammed me into signing documents and lied about holding it until I thought about it the next day and if I wanted everything to go through, I would bring in my trade which they had in fact drawn up a contract which included my trade in which they never saw. In fact, the deal was to go through if I wanted the cars when they saw my trade in. They said I knew exactly what I was doing and they are not looking out for my interest but their own.

I hope that no one ever use them as they say whatever they need to say and pressure and force you. Don't sign anything or give them your credit card. If anyone knows what I could do, please let me know. I think everyone who had a bad experience and have been cheated at Smithtown Nissan should come together and report them to the authorities. Many people have reported them to the Attorney General for scamming people. They have lost me a customer in the future as I would never ever go back to them. I wish I could go back in time and know everything like I know now because I would have never gone to them.

I had a handshake agreement for a used car for $12000.00 plus taxes. So I expected to pay about $13000.00 total.The written contract totaled $13000.00. So far, so good. The problem was the contract price was actually $14000.00, but the $14000.00 was never written anywhere. Obscure terms added $1000.00 without the total price ever printed. Scam. So I cancelled the contract 5 minutes after signing and filed a complaint with the attorney-general. The matter is pending. I hope they close the dealership and file criminal charges.

I was looking to purchase a car and contacted John S. a salesman at Smithtown Nissan about a car advertised on their website he said it was sold but he had a 2008 Versa with 11000 miles on it for 11,900 dollars. I went to look at the car on Feb. 10,2009.I liked the car and asked what they would give me for my trade and went to speak to Stan in finance as soon as I saw Stan I remembered him he sold me my 1999 Izuzu Amigo 8 years ago at Neil Buick I should have walked out the door but I told myself that Smithtown Nissan was a reputable dealer and he could not get away with what he had done to me at Neil Buick my father and sister had both bought cars at Smithtown Nissan and had no complaints I should have walked out the door. I was given $1,200 for my Izuzu and asked Stan about a loan. My credit score is 824 and I was putting $6,000 plus $1,200 down on the Versa Stan said the best he could get me was 6% with Chase Manhattan Bank. I asked him that I saw teachers federak credit union were offering car loans at 5%. He said I can not get that.

Stan asked me if I wanted the extended warranty on this vehicle which was already a certified used Nissan with 100,000 mile powertrain warranty. This warranty was just on what was not covered by the extended warranty and if not used the money would be refunded to me at the end of it's term. I asked how much it was, and was told it was $1,100. I agreed and when he asked me how I wanted to pay for it, I said use the money from my trade in. I wrote a check for $6,065 and Stan said I could have the car that day but I had to go to work so I said I would pick it up that friday. Stan said he would go over the paperwork with me that day.

I called wednesday and asked if I can pick up the car on thursday instead. I went to pick up the car on thursday and spoke to John S., my salesman. I gave him my keys to my Izuzu and I went to see Stan about my paperwork. He said he did not have it for it was upstairs so he said he would get it. I than went to see John S. because my insurance cards had the wrong date on them. I called my insurance company and they faxed new cards to the dealership. John S. than brought my Versa up and told me the paperwork was in the glove box. I told him I was supposed to speak to Stan to sign the paperwork and he said it was all done. I drove to work and read the paperwork and called Stan to ask him why my loan was 6.9%. I was than told that he said around 6% not 6%. I was never told the electronic box I signed was my loan papers. If that was the case, how could he tell me around 6% for he would know the exacty amount of my loan.

I than asked him about the extended warranty when I saw the balance of my loan. He said the extended warranty was on the loan and I told him that he was supposed to take that off my trade-in. The extended warranty had no become $1,925. Stan said he never told me that the extended warranty was $1,100. I never saw any of my paperwork, I was asked to sign the electronic box and was not told I was signing my loan. I got off the phone very upset and had to go into work.

On friday February 13, I went into Smithtown Nissan and spoke to John Stevenson. Stan was off that day and I asked to speak to the manager. He assured me that he would personally go over my paperwork and made an appointment with Stan at 12:00 PM saturday. I spoke to Stan on saturday and confronted him with all his lies, he told me he had it all written down on his worksheet so I asked for a copy of it and I never received it. I than canceled my extended warranty, and asked him how I had to pay a $605 transporation fee on a car that was a trade-in and never left their lot. He said they charged that on all cars, I than confronted him again about his lies and he told me he had been this business for a long time, I told him he was quite good at manipulation and unethical business practices. I would never buy another car from Smithtown Nissan and I filed a complaint with Nissan and with the attorney general's office. Before you buy a car from SMithtown Nissan, make sure they put everything in writing and sign anything they write and give you a copy. I have been in contact and left messages with Stan and he has still not called me back.

I too was ripped off by smithtown nissan in september..I purchased a nissan versa and made the deal based on a promise tby the saleman that i would recieve a maintenace areement for the car..

What happened was I was about to walk out because i thought the price was too high..So Paul the salemen asked if I would buy the car if he threw in a 30,000 mile maintenance package..My wife and I thuoght about it and i said ok..We shook hands and i started signing papers..I asked for the maintenace pakage and Paul said I would get it when I brought in the survey..

Well needless to say I was an idiot..It was all part of the scam that they run there..And I was stupid to fall for it..After repeated contacts I was promised I would still get it but recently i was told that due to the economy i would no longer recieve it..I recently wrote to the president of the company but judging by all the complaints that I have found on line I doubt I will get a response..I would not be surpised if all the scamming is done with his knowledge..I just hope that people read these complaints and stay away from smithtown nissan.

11/15/08 I went to Smithtown Nissan to purchase a Murano, Paul S said he could help me which he did he agreed to meet what the other dealers were offering for my vehicle $16,900. Paul informed me there was a Demo in front for $34,000 with 6410 miles he said go take it for a ride so my son and I went for a ride. We came back and asked Paul what is the best you can do he said that was the lowest but talk to Stan the finance guy. Paul walked us down to Stan the rip- off man I asked Stan what is the best you can do on the truck he said that was it I asked well can you throw something in like what he asked well a remote start and a cargo mat for the rear of the car of we will throw that in.

Well Stan the rip off man started filling out the purchase agreement he put down the purchase price of $34,000 and the amount I owed on my 2007 wrangler 14,113.34 so he said sign this I said no you need to put the trade in amount on there so he did he put trade $16,900. off to the right of the page so I signed it he said I will be right back When he came back he said I am gonna need some money down so I said ok he said $2000. I gave him my card when he came back to the room he asked me to sign a credit card pad I thought this was for the credit card transaction well little did I know that was a 10.5% finance fee leaving me with the payment of $670.00 per month He told me my payments would be $580.00 monthlyand my rate would be 6.9% I di not see this paperwork till I got hom that evening around 9:30 pm While still in Stans office he asked me to sign some form which I looked over them and signed them One was the Etch Program the other a 5 year key replacement agreement both of which had n/a in the price column so what did the rip off man do he put these figures on my purchase agreement along with the remote start and cargo liner with a charge of $2246.. pretty slick huh

Well I still had no I dea till I got home and realized I did not have a copy of the Purchase agreement. I called a friend at Toyota and asked what all this stuff was on these finance papers which mysteriously apeared in my take home folder he said where is your purchase agreement I said it is not here he said in the morning call the dealer and ask them what the heck they did with this finance agreement I spoke to Paul the salesman he said nobody could help me I called a few more times then e-mailed him satating I was taken advantage of and wanted to return this vehicle and take mine back I also wanted a copy of the purchahse agreement faxed over to me right away well never got a response I went to the dealer first thing in the am on Monday the get someone to talk to me I met with one of the sales managers he stated nobody was there to speak to me once again Paul and Stan need to go over this wth me

Well I said before I leave here I Demand a copy of my purchase agreeement he had to check it out first Well he finally called back upstairs and got it when I looked at it I was irate this man crossed things out made changes and added things like the trade in amount the charges for the freebees I can go on for days the bottom line is they will not take care of this so I have no choice I contacted Fox shame on you, News 12 Attorney Generals office Nissan Consumer affairs , Consumer Fraud bureau better business bureau and an attorney I will not be taken advantage of all of you out there need to contact these agencies as well Together we can make sure this does not happen again

A week later i have to go back because i receive no phone call...now i see STAN who has been ducking me for weeks now and he explains that the price was $15100 and since i didnt have anything in writing...im basically screwed. Also they threw in a service warranty for $1800 that i never asked for or agreed to...now they tell me that i can cancel the plan but i have to speak to the owner about the price adjustment...im going in to speak to him this saturday but after reading online about this dealership im positive im not getting anything. Buyers beware...they talk nice at first but once you get in there to complain thats when the BS starts...you got such a good deal...im already in the negative with this deal...im not making any money

I am scamed by Stan the same way he scamed Stephanie of Centereach NY (09/08/08). He changed the price on the purchase agreement and kept giving different kind of reasoning for not giving me the copy of purchase agreement and lease agreement. I signed the purchase agreement with 199 with 2100 out of pocket and they changed 1 to 2 to make it 299. After a week's efforts I was finally able to get the copy and clearly see how they forged the puchase document. I think fornsic experts should be able to analyse the report clearly and see how it was done.

I will be paying 3800$ more to own the car compare to what I signed for.

On September 2, 2008 my husband and I went to price Nissans at Smithtown Nissan. We were told that there was a good program on Pathfinders that was expiring at the end of the business day. We were looking to spend about $360/month on a lease. We were told that they could do a deal on a 2008 Pathfinder for about that much with no money down. We were interested.

We picked one out and the salesman started to write up the deal. We were then brought to the finance manager Stanley Sigerson. He ran our credit and said he could do the deal for $399/month due to not so perfect credit. We agreed to that.

We should have known something was up when he asked how we would be paying. They said we would have to pay taxes, dealer prep and plates. We were thinking it was about $700. and he tried to run over $4,000. on our bank card. Of course it was declined and we told him that we were told that the taxes would be coming of the back end of the lease. (salesmans words). We were not informed that it was the taxes on the price of the vehicle (we stupidly thought that we were paying taxes on the plates and dealer prep costs).

After explaining the way we thought the deal was supposed to be he said he would not argue, since now it is approximately 10:30 pm and we arrived there at 6:00 pm. After much back and forth we finally left the dealership with the new Pathfinder at about 10:40 pm. We get home to realize that we do not have a copy of the lease agreement.

First thing on Sept. 3 my husband calls to get a copy of the lease agreement for us and for the insurance company. We were told he would get it out asap. My husband wants to see the agreement, so we go to the dealership after dinner and are told that they are locked up after 5 pm. We will have to get it the next day. Now its 9/4/08 still no lease agreement. My husband calls again to request our copy. We go there when my husband comes homes from work. Stanley says he thinks he put it in the mail, but maybe its still on his desk. It was and he gave it to my husband in a sealed envelope. My husband comes out to the car and the payment is now $537./month. He goes in and says that there is a mistake. They explain that since we did not put down the $4,000. in taxes that that is why the payment went up.

We were never told that this would occur. Stanley had many opportunities to explain this to us, however, he chose to keep this to himself and never explain the situation. There was a point during all of this when my husband asked about the payment and he said it would not change. I feel he deliberately deceived us and tried to keep it from us for almost 2 days after the fact is a good indication of his intentions.

Also, our copy of the lease agreement is not signed and our copy of the vehicle purchase agreement is dated 9/1/08, which is incorrect, we purchased on 9/2/2008. and the payment of $399 is crossed out with no initials, and changed to $537 with a note saying customer changed deal on delivery.

I feel totally deceived by Stanley Sigerson. He knew that if he told us that the payments were now going to be $537/ month for 39 months, instead of $399./ month for 39 months we would have not accepted the deal and would have left the dealership. I cannot believe that someone can get away with this type of deception. I realize that we made a huge mistake and should have looked over the paperwork very carefully prior to signing. He never once mentioned that anything has changed. Now we are stuck with enormous payments that are going to be a financial hardship for us. My husband bought me this truck due to my recently being disabled. He felt it would be easier for me to get in and out of and would be safer for me since I have had two major back surgeries in the past 13 months.

I am the very satisfied owner of an 09 Murano, however, when I purchased the vehicle, I was told that the 1st 2 servicings would be done at no charge to me. The 1st was was taken care of as promised, but the second one was not. Believing I was dealing in good faith, I did not have any thing in writing. The sales manager told me,because I had received such a great deal when I purchased the car, they could not afford to cover the cost of the 2nd servicing.

I'm amazed that they are willing to lose a customer over a $34 bill that had been promised in the 1st place.

also, as a PS, it was requested that I return the customer satisfaction questionnaire to the sales rep so that he could fill it out.

On Sat 7-19-08 I went to Smithtown Nissan straight from 112 Nissan to see if I could get a better deal on a lease.I told the salesman Charles that 112 Nissan offered a 2008 Altima 2.5S for out of pocket: a. sales tax b.motor vehicle fees c. 1st month payment $199.00 and d. a trade in of 1999 Ford Explorer. I repeated the deal several times to him as he scrolled through his computer saying what a good deal it was. He finally said he would talk to his manager to see if he could do the lease for $190.00/ month and match the rest of the deal.

In walks manager Ray to tell me he couldnt do $190.00 but could beat the out of pocket by $500.00 and throw in a 30,000 mile service contract. They asked me if we could go ahead with the deal and at 10:45am Saturday morning I said if they could get me out of there by 11:30am we could do business, but I had to drive back east 30-40 minutes to bring my wife to JFK airport and couldnt be late.Of course the assured me that would be no problem. An hour and half and three frantic calls to my wife later at 12:15pm Im signing paperwork withuot me reading or them explaining anything.

While on the Belt Pkwy 2hrs later I browse through the paperwork to see they charged my debit card $2190.00 I call the finance guy Stan, who I signed the papers with. I tell him Im coming back, and want my Explorer to switch back if he cant do what was promised and credit my card. He says they hardly made any money on the car and I got a good deal.I remind him of the deal several times he says come back and we'll talk.He's only there until a certain time Sat., I work Sunday, we'll talk Monday. Two trips there Monday,another on Friday, sandwiched between three conversations with the GM Craig Fina produced nothing but arrogant denials. After checking these guys out on the internet, I see they have a long history of duping and tricking the consumer with unscrupulous sales tactics

I would appreciate if you could help me to resolve what I perceive as being unethical business practices by the Nissan Dealership in Smithtown. Here is an overview of what occurred.

After seeing another dealer I made a cash offer on a car for an amount slightly less than the amount I was quoted by the first dealer. The closer at the dealership gave me the car a little above my offer if I would take a loan (I could pay it off with no penalty)and take the car home NOW. He then asked me to sign a lot of papers, which in the haste of the moment, I unfortunately did not review properly. I did not see approx $900 worth of added on charges that were camouflaged by the heat of the moment, tax and the rebate that had been added onto the deal. The dealer definitely took advantage of my haste and urgent need for a car.

On noticing the fees (my car already had plates on it and was running, ready to go home) the manager said this is normal for his dealership and could do nothing about it. Probably intentionally this paperwork was not in my possession for the time I waited for the car to be prepared for delivery. I was in fact overwhelmed with the paper work, and the haste of the process.

In addition, there was a second process where they wanted me to buy an add-on option, like road side assistance or an automatic car started. I was told that this price could be offset by a .7 percent Nissan loan, rather than the 4% I was getting from the bank on my money. In effect, I would be saving 3.3%. I explained I had no interest in the add-on, but would like the loan. They denied this. No option, no reduced rate loan.

I have since found out that my neighbor recently bought a car from them and was not told about these fees either. Fortunately he compared price on the bottom line with tax. I think the dealership should have to reimburse me for these fees and also be forced to have ALL prospective customers to initial the fees before signing the deal as this fee is NOT the norm for reputable dealers. If the above is legal, it surely is not ethical.

I have also found out that I qualified for the .7% loan and that they could have easily given it to me. I think I should be given this reduced rate loan at this time.

Why should I ahve to spend the money to replace them when I just got the car 4 days ago????

I went to purchase a truck based on an ad I saw in the Sunday Newsday. The ad stated they had 16 available at a particular price. I went one time and was told that there where none left at that price (2 days after the ad was run). The next Sunday the same ad was run stating the same information so we called and talked to Ray one of the managers who said there where 2 in stock. He told us to come down and see Alli she will be expecting you and fill out the paperwork the truck is available. When I arrived Alli had no idea who I was and informed me that there was no trucks available based on the ad.

After a couple of hours they decided that I could have the truck at the ad price and I could pay cash and they would locate the truck (this was on 7/17/04). on 7/19 I was called by Alli saying they found a truck but it had some options mud guards, floor mats, bed liner and the bed extender. I told her that the only option I was interested in was the bed liner but I was told it would be hard to find one with only the bedliner. The additional cost for these options where $913.00 so I said ok. We set up for me to pickup the truck at 7pm on 7/22/04. Around 5pm Alli called and told me the truck was not in and running late, around 8:15pm I called and the truck was in. I went down and at 10pm all the paperwork was done and I went out to the truck to find it was missing the bedliner. When I questioned Alli she went inside to see what had happened, Her and Scott (the gentalmen that did the final paperwork with) came out and he proceeded to tell me that I got such a good deal that I was not going to get the bedliner + it would get Alli in trouble.

Since it was know 10:15pm and I had no other transportation I said we could straighten it out the next day. I called Alli the next day and did not get a call back. On saturday I talked to Mat one of the managers and he said that I should have gotten a voucher for the bedliner but he will talk to Alli on saturday and straighten it out. I had called both Alli and Mat numourus times on saturday and Sunday but could not get any call backs. Finally talked to Andy (one of the other managers)on 7/26/04 and he told me that I got to good of a deal and I would have to pay extra for the bedliner that I already paid extra for.

Total options that I paid extra for over the add was $913.00, the Bed liner is listed for $320.00+ tax.

What do I do when I recieve a ticket. I park my car in the street and the police come around regulary ?

I left a $500 deposit for a 1998 Nissan Pathfinder on 11/2. I was told that I could pick up the SUV on Sunday. I went Sunday and the sales person was not in and I was told to come on Monday. I called on Monday and was told that I would be able to pick it up that night, I called that night and was told they still did not have all the paperwork for my title. That I would be able to pick it up on Tuesday, Tuesday came by after calling the dealership over 10 times, I was told it was still not ready.

I asked for my deposit back. Mark asked for one more day, he told me that I would be able to pick it up on Wednesday. I made over 10 calls to the dealership only to be told that Mark was not in and had no plans to be in. I asked again for a refund and was told no. I have no trust in this dealership and just want the deposit back. I spoke to the manager Mark or Mike and he stated that they were working on preping the car and therefore the refund was not refundable. I explained to him that I believe the law requires to return the deposit and he states he will not return it..

I am out 500 dollars on my credit card.

I originally leased a nissan sentra with the above named dealership in June 1998. My lease agreement was to terminate on 09/10/01. Prior to this date, I began to do research as to what my options were before the lease term ends. On July 5th I had finallized an agreement to lease a Nissan Altima from the same dealership.

The agreement that was made in front of witnesses was that the dealership would cover the cost of the last 2 monthly payments as well as half of the cost of the over mileage. When returning my 1st leased car, a representative had gone outside to check over my car and i was led to believe that i was officially relieved of any responsibility for that prior leased sentra. 4 months after i returned my 1st leased car, i received a certified letter in the mail. This letter turned out to be a bill for almost $2,200 that Nissan Motor Acceptance Corporation was claiming that i owed.

I brought this bill to the attention of the lease manager at Smithtown Nissan looking for some answers. I found that my car sat in the Smithtown Nissan parking lot for 4 months after i returned it. I also found out from a representative from the nissan corporation that i was suppose to get an inspection done prior to returning my leased car. Not once did the dealership ever ask me or tell me about this required inspection.

Once again, I was led to believe that this inspection took place at the dealership upon returning my leased car. The bill that i received inluded charges for a missing spare tire, worn out tire, various dings and dents, remaining rents due and the full cost of the over mileage. after completeing much of the necessary leg work that should have been completed by the dealership, i was able to decrease this bill from $2,200 to about $950. I am still being charged for the overmileage and the dealership is not willing to live up to their end of the bargain. Even after going through all of the nubers, the dealership wouldn't budge. I asked to speak with someone else at the dealership, maybe a general manager or even the owner, but i was reffered back to the same manager, Matt Christie who is also the dealership's consumer affairs manager. At this point i felt that i had hit a dead end. If i had a problem with the sales/lease manager then my only choice was to complain to the same person. I don't see myself as having any other choice but to pay the remainder of this bill i was sent but, i am trying to at least get the word out on this dealership.

They do not care about their business or their consumers. They are not understanding at all and do not appear to practice good business ethics. I want others to know that this dealership consists people who's only goal in life is to manipulate innocent consumers for their money. I have learned a lot from this incident and i will have to cope with the consequences of my ignorance but maybe my ignorance will help others before it is too late.

The damage that i experienced was mostly economical. The amount that i allegedly owed at first was $2200 and now it is about$950. I also have put in a lot of my own free time to make constant inquiries to Nissan Motor Corp. and numerous trips to the delaership which usually ended in a waste of time due to Matt Christie (sales/lease manager)either not keeping his ap'pt's or pawning me off to the corporation.