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Smithtown Nissan

Smithtown, NY

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George of Centereach, NY August 15, 2009

Dec 27th 2009 Bought a 2008 Maxima, at the time I was told by the salesman there is a free promo for a maintenance plus plan. I Signed, a agreement application on application milage was listed no dollar amounts listed (free) plan.I signed & dealer signed. 2 weeks later noticed on my itemized bill had been charged 300.00 for this free promo. Went down to dealer in January 2009 to get refund was told ok, by finance man Stan he will summit to Nissan. Come April still no refund called up dealer was told they will send in another cancellion notice.. nothing called Nissan Corp. was told they recieved nothing from Smithtown Nissan, was also told by Nissan corp there will be a 50.00 cancel fee and it will be pro rated. I try to explain that it was free promo, I shouldnt have been billed in the first place why should I have to pay anything I want my 300.00 full refund. They said no it was their policy. I could understand that if it werent a free promo.

Called Smithtown Nissan many times. No one ever calls back. Went to dealer on July 14th saw Bob in finance he told me that I have to pay 50.00 cancel fee and it will be pro rated. He summit a cancellation request again to Nissan corp. Called Nissan corp Aug 7th, was told by Maureen Hackey that a check was sent to Smithtown nissan for 175.00. I asked her why not the full 300.00 she told me 50.00 cancel fee and prorated their policy. Called Nissan so many times left messages nobody ever calls back I beleive they just dont care. Nissan never informed me about the check from Nissan Corp. Ive tried to talk to the manager there was on hold 45mins, was told he with a customer still on hold then I was told he left knowing I was on hold. I dont see why I have to lose 300.00 for somethig that was free. With Smithtown nissan free is not free.

Called Dealer on 8/12/09 talked to someone who said they were a manager, was promised he looking into this and would get back to me the next day 8/13/09 Im not surprised. no call.

I called Smithtown Nissan on 8/14/09 talked to Brian manager he said he would look into this. Still waiting 8 months and still counting. They keep putting me off.

SASHA of BRENTYWOOD, NY July 15, 2009

I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep Charles M. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it I wouldn't be able to find it again. He walked back and forth in and out of the office negotiating with the manager good deal for us. I was not at that point ready to buy a car and I told Charles I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership. I told Charles this fact and he used it to his advantage. Everyone question that my husband and I asked was not answered and they were switched answers to confuse us.

Charles said to me if you want you can take the car home and see if you like if you don't you can bring it back. I being naive fell for this lie signed all the paper work and left with the car that night. I got home looked at the financial situation and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were opened the very next day and asked to speak to one the managers. I left a message for Ray who was one of the managers as no one wanted to pick up my call as Charles was not in.

I kept calling as it was less than 24hrs since I left the dealership. I finally got Joe G at 2:30 who told us that once we walk out we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by Charles M that we couldn't return the car. Charles kept saying that he would take care of us don’t worry trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night. To add to this they added so many fees on top of what we had originally considered of spending and we didn’t catch it until we had gone home that night.

Charles made it seem that we could have the car and see if we liked it while they held our money and paper work. Well they never held our money charged everything through my credit card and the paper work that they said that they were keeping aside they said that they had FedEx it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices. I was sick to my stomach I couldn't sleep that night. I realized that we were misled none of our initial questions were answered about the maintenance agreement. They gave us nothing and brushed of with we’ll take care of everything and in the end gave us nothing and took our money.

I didn’t even bring in car that Sunday 07/12/09 which had talked about if I was to go on with the deal I would trade my car. They never saw my car and threatened me on Monday that if I didn’t bring it in they would increase my monthly payments. They said that there was no way I was getting out of this. They are rip offs. Something needs to be done about their business practices. I asked to speak to another manager since Ray never called me back. I spoke to Brain who was so rude and obnoxious and made hurtful remarks are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me.

I told them that my financial situation is not good and I told them that but they didn't care that night and and most likely my credit will be ruined because of them. They are evil. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and though that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car. I asked Brian the manager why would he do this to their customers wouldn’t you want to make your customers happy by being up front and true to your word so that they would come back in the future? He said he couldn’t care less what I had to say and do not need my business. Well that was a little too late because they scammed me into signing documents and lied about holding it until I thought about it the next day and if I wanted everything to go through I would bring in my trade which they had in fact drew up a contract which included my trade in which they never saw. In fact the deal was to go through if I wanted the cars when they saw my trade in. They said knew exactly what I was doing and they are not looking out for my interest but their own.

Jon of huntington, NY June 24, 2009

I had a handshake agreement for a used car for 12000.00, plus taxes. So I expected to pay about 13000.00 total.The written contract totalled 13000.00. So far so good. The problem was the contract price was actually 14000.00, but the 14000.00 was never written anywhere. Obscure terms added 1000.00 without the total price ever printed. Scam.

Dennis of Miller Place, NY December 2, 2008

Dennis of Miller Place NY (12/02/08)
I too was ripped off by smithtown nissan in september..I purchased a nissan versa and made the deal based on a promise tby the saleman that i would recieve a maintenace areement for the car..

What happened was I was about to walk out because i thought the price was too high..So Paul the salemen asked if I would buy the car if he threw in a 30,000 mile maintenance package..My wife and I thuoght about it and i said ok..We shook hands and i started signing papers..I asked for the maintenace pakage and Paul said I would get it when I brought in the survey..

Well needless to say I was an idiot..It was all part of the scam that they run there..And I was stupid to fall for it..After repeated contacts I was promised I would still get it but recently i was told that due to the economy i would no longer recieve it..I recently wrote to the president of the company but judging by all the complaints that I have found on line I doubt I will get a response..I would not be surpised if all the scamming is done with his knowledge..I just hope that people read these complaints and stay away from smithtown nissan.

Xavier of Centereach, NY November 14, 2008

Xavier of Centereach NY (11/14/08)
I too was raped by this dealership...I walked in and was promised a 2009 nissan versa for 13000...i ran to the bank and got 5000 for the downpayment...mind you the only reason i even agreed to any of this is because of the price...now they were having some finance issues, which was not true because the credit score is over 700. Well we stupidly signed the papers with nothing written on them...so they told me i would receive all the paper work by mail...two months later and still nothing...i received the payment booklets from the bank and they seem i bit high so i call the bank and they tell me the original amount financed was about 14600!!!! Do the math...13000 + 2500 in fees is 15500 - 5000 down payment should be 10500 financed. Furious i go back and talk to a manager who tells me that they would pull the file and they would contact me the next day.

A week later i have to go back because i receive no phone call...now i see STAN who has been ducking me for weeks now and he explains that the price was 15100 and since i didnt have anything in writing...im basically screwed. Also they threw in a service warranty for 1800 that i never asked for or agreed to...now they tell me that i can cancel the plan but i have to speak to the owner about the price adjustment...im going in to speak to him this saturday but after reading online about this dealership im positive im not getting anything. Buyers beware...they talk nice at first but once you get in there to complain thats when the BS starts...you got such a good deal...im already in the negative with this deal...im not making any money

Muhammad of East Setauket, NY October 23, 2008

Muhammad of East Setauket NY (10/23/08)
I am scamed by Stan the same way he scamed Stephanie of Centereach NY (09/08/08). He changed the price on the purchase agreement and kept giving different kind of reasoning for not giving me the copy of purchase agreement and lease agreement. I signed the purchase agreement with 199 with 2100 out of pocket and they changed 1 to 2 to make it 299. After a week's efforts I was finally able to get the copy and clearly see how they forged the puchase document. I think fornsic experts should be able to analyse the report clearly and see how it was done.

I will be paying 3800 more to own the car compare to what I signed for.

Stephanie of Centereach, NY September 8, 2008

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