Smithtown Ford

I purchased a used vehicle. All the paperwork was approved, okay. Now, I consistently receive mail solicitation every three months. I have been at it for nearly two and a half years trying to get it to stop. I have spoken to manager Rob and manager Mike **. I have left messages for return calls, nothing came. I have asked repeatedly to resolve the situation, I'm not surprised. No action, no call back and no resolution.

My mail box is always getting crammed with service solicitation. I live 3 hours away from the dealer doing 80 mph, and still they want my business so that they can charge me $120 per hour for labor. What a despicable rip-off!

After I traded in my car for a new one, I received a parking ticket (on the car I traded in) in the mail. It dated after I had already traded the car. I called them repeatedly and spoke to different managers (Rob and John), who both said the same thing, that they don't know anything about it, and proceeded to hang up on me. I asked for the owner, but he was always "on vacation and they didn't know when he would be back". I filed a police report against them.

I specifically wanted an all wheel drive vehicle and the salesman knew it. When we went to the dealer, I was told that there were 2 cars to choose from with the features I wanted, which included AWD. The car is not AWD. Since they knew I wanted an AWD vehicle, I never thought to look at the sticker until other issues appeared. I paid $37,900 for the car. I put $7000 down and was given a check for $562.00 to pay off the balance of an existing lease. The interest on the loan we agreed on was 1.9%, while the actual interest on the loan is 2.9%. No where on the contract will you see the agreed upon figures. When I filled out the paperwork, there were no figures on the contract. I was told to sign and I did.

During the purchase of new vehicle, financial manager Charles Giardinello stole my $2000 cash deposit, gave me a fake receipt, and then quit. Mark Gonyea, General Sales Manager, has been uncooperative and claims the $2000 never existed because there is no valid receipt. I called in police, filed a report, and Mark promised to work it out in 3 days. It has been 3 weeks, and he says he can't locate Charles Giardinello.

Ford company will not help b/c each dealership is privately owned. Owner Mark Shapiro will not get involved. Looks like they are not willing to be responsible for their employees actions. Hiring a lawyer will cost more than the $2000 lost. I filed with BBB and The National Association of Consumer Advocates. Considering calling Shame On You and other media interventions.

Sales people at Smithtown Ford are uncooperative, even after promising police they would do something. Mark Gonyea never called me back. They still have my $2000 cash. I was told to bring cash or a bank check - no personal checks - giving Charles Giardinello the opportunity to steal it. I went to Smithtown Ford b/c my credit union works with them and I would get a good price and loan rate.

Charles Giardinello gave me a Ford loan without my knowledge. He also sold me a warranty I did not ask for, and wrote the loan through the Ford Motor Company instead of my credit union. There has been no resolution to this situatiion, and it doesn't look like there will be an easy one.

I have filed a police report (05/09/07) and Mark Gonyea, the General Sales Manager told the police he would respond in 3 days, and he did not. I had to pursue him to no avail. I am just totally shocked that Smithtown Ford will not take responsibility for their employees actions. I intend to pursue this until my money is returned with interest from the date it was stolen (04/10/07).

The result is that we have been inconvenienced and without a vehicle to go to our place of employment.

Well i leased a car with Ford almost 4 yrs ago and when i Purchased the Lease agreement i Put 2times the amount down reason being , the Salesperson told me that this would make my Payment less and when my lease is up in 3 yrs i can release for a lower amount and than buy the Veichele for next to Nothing so after Putting Nearly $ 8000.00 Dollors Down ( the amount that you put on a Loan , which they told me i was did not Qualify for with Ford ).

In feb of 2002 i went to the dealer and stated that i would like to release my car he stated that Ford Motor Credit No longer Leased Used Viechle i told him this information that should be sent out to customer , he said that i would have to Finace the Veichle or Turn it in ( and i was 30 ,000. over in mileage and i did not have the cash to pay this amount . So According to the salesman he would try to get me a low rate but i would have to put money Down again , i told him that i did not want to do this amd he said that he would sumbit my paperwork and call me back i told him that i did not want much more of PAYMENT than i already had , Well needless to say month later i was lied to and now im stuck with a Loan for $ 35.000 on car that the book Value is only $ 22.000.00 and Payments Of $ 589.00. My Intrest Rate is out of Control and this with a Co signer b/c he claimed that i could not stand alone on this loan . I need help and i dont Know what to do i feel like i was taken advantge of b/c I am a women and African American.