Smith Haven Automotive Group

I brought in my 2010 Mitsubishi Galant to have my brakes checked (I heard brakes squeaking) at Smith Haven Mitsubishi. The service manager claimed the brakes "weren't bad" but that I should "replace the pads before they get worse". I agreed to the replacement and to resurfacing of the rotors. After the work was performed, I drove home and noticed the brakes still squeak when I applied the brakes. A few days later, I noticed that the brakes were now making a rattling sound. I looked at my front left wheel and noticed that the entire brake assembly/caliper came off the rotor and was hanging down on the rim.

I called the dealership and explained what I saw. The dealership agreed to look at the problem and I brought the car back in. The mechanic took the car into the bay and several hours later, brought the car out and said he was done. When I inquired about possible damage to the rotor or the vehicles alignment, the service manager said they weren't affected. When I pointed out the damage to the rim, he stated it was "inside the rim and can't be seen". I insisted the rim be replaced and was told that it had to be ordered. I drove the car home and the brakes still squeak and the rattle is still there. I brought my car back when the ordered rim arrived and again complained that the brakes continue to squeak and now it rattles.

The service manager stated that the mechanic (same one who botched the initial brake job) "didn't hear anything". I left the dealership upset and concerned that I may be driving a now unsafe vehicle, thanks to Smith Haven's incompetence. I feel I was taken advantage of and sold a brake job and rotor resurfacing when I didn't need it. And now that my rotor may need resurfacing (as a direct result of their mistake), they claim I don't need it and won't do it.

I came here to purchase a truck and was approved for the one we wanted. It was $29,000.00. This was a Sunday that we were notified of the approval, after placing a deposit on the truck on Friday. Monday came around and we went to pick it up; and the truck was sold out from under us, even though we had a deposit on it and they knew we were coming in that day to get it. We decided on another truck that we liked that was less money and an older year. Everything was going good, besides waiting around for 2 hours.

We were told to go home, clean out the truck, and get the title for the truck we were trading in, and come back; and we would drive the truck home that day. This was Monday. We were there until 9 pm that night, but left with no truck because they were having trouble getting us approved for the less expensive truck. On Tuesday, we called like they said; and now all of a sudden, it won't work. It's the worst place to deal with. We got the run-around for 5 hours, one day, and 5, the next. I would not ever buy any car here. Never!

I really thought buying a new car would be fun. Immediately I was treated ignorantly and left discouraged. The salesman tried to contact me several times until I finally answered. He tried to get me the best pricing possible and wasted a lot of time and several phone calls doing so. We finally agreed to a number, deposit was given, insurance transferred, credit apps completed, a day wasted. After meeting with the finance manager we were told the payment was $100 more than agreed upon, after confirming verbally several times. They practice very unscrupulously, bait and switch finance, and lie. Shop elsewhere and stay away.

In September of 2009, I bought a Jeep from Smith Haven. At signing, I opted to purchase the service contract. Anthony, the finance director, offered me free oil changes and a VIN Etching Service. Apparently, an extra $1450 was added into my contract after I signed it. They charged me $1450 for the VIN etching. My friend was sitting there when the finance director said it was included. Furthermore, these papers they said I signed, never had any price for any VIN etching service. When I met with Ned, the new finance director, he showed me the paper and out of nowhere this $1450 was added on. Buyer beware!

I went to Smith Haven to buy a jeep. Salesman and I agreed on one price and they snuck in an extra $5100 at signing. When I went back to confront them for the error, they said to call corporate. When I called corporate, they said that each dealership is independently owned and I have to take it up with them. I faxed them twice with all the documentation of what the price was agreed on and they have failed to respond. I also sent a certified letter. I am starting the legal process of getting the overcharge back. Disputed amount is $5102.02 (this does not include refund of sales tax and finance charges).

Upon leaving the dealership on saturday March 7 2009, I had decided to purchase a 2009 Dodge charger. The terms as agreed upon by the GM,salesman and myself were I would pay 389.00 a month for a 5year loan at 5.9%.This was recorded by the salesman on an invoice. When I went to pick up the car on March 13-the terms were as follows: pay 377.00 a monthe for 7 years at 8.9%. If I didn't agree to this then i would lose the 2500.00 rebate. I was an idiot and took the car instead of walking out of the dealership. I am sick about it since.

I am now forced to pay for a loan an additional 2 years.

Over a month ago, I went to Smith Haven Dodge to buy out my leased car. After 7 visits and more than 10 phone messages with only one returned, I am still trying to get the paperwork completed to actually buy out the car. Everytime I go down in person because they don't know how to dial a phone unless it is to sell a car, I have to explain the entire story over because when you make an appointment, the manager Tom Z mysteriously is not avialable and when I ask the salesman who assisted me, he told me that he manager instructed him not to help me. I was also told that buying out a lease is a courtesy that the dealership provides. If it is a courtesy than why did I have to pay for buyout paperwork to be processed?

I have spent hours down at the dealership trying to sort out the paperwork to buy out my car. I actually have lost my voice as I write this and had an anxiety attach on the way home because, even with an appointment they seemed to have misplaced my folder again and the second contract with the lower interest rate is missing. They are claiming I never came down to sign another contract. This is an out right lie. They are all avoiding me. They also tried to tell me that the $2,800 I paid upfront to purchase would not apply to the buyout. I had to show them the receipt and the agreement I signed 3 years prior. They still gave me a hard time and told me they were doing me a favor. How is purchasing an extended warranty a favor?

The original finance company is telling me that their records show the car was turned in and not purchased due to the paperwork being filled out incorrectly. I am receiving letters telling reminding me to turn in or transfer my plates to DMV. Smith Haven is telling me this is normal procedure. They also charged me $350 to process the paperwork to buyout the car eventhough the service is a courtesy. They also forgot to pay out the last payment of my lease to Chrysler Financial eventhough they rolled the last payment into my refinance. I then had to pay the late fee and this also went again my credit rating. I just came back from the dealership again, I don't know how to proceed from here.

Nobody from Sales, Receptionist, or the Manager will do anything about the fact that conveniently misplace the revised contract which will cost me $1,200 more over the course of the loan, not to mention the processing fee. I am sick to my stomach, lost my voice from yelling because they have been so unresponsive the previous 6 times and the amount of time I have wasted out of my life dealing with these incompetent people adds to the frustration. Please help me resolve this issue.

They were unprofessional, rude and dishonest. They lied to me innumerable times about the car I was purchasing. They said that they're policy was not to be able to sell a car if a deposit was made. I made a deposit and they kept my money and sold my car. Today I called and they told me the car is gone! And they still have my deposit money. They hung up on me.

I was not able to pay my rent on time bc of my monies not being returned. I was forced to stay in a rental car with monies being taken out of my personal account of which I did not intend to stay in. They lied to me and had a policy of which they did not honor. What can I do? That was wrong unethical.

i have a 2008 dodge evenger with 8000 miles that has been to the service shop 4 times in the past 4 months. the car was purchased new. i have all extended warrenties. The car just went in and is currently in due to a damaged transmission from a defective or improperly installed transmission oil pump. They told me it would take at least one month or more to get my car back. i ask for a loaner car and they denied me. i'm a student and i work part time and not able to pay for a rental. this is totaly unfair considering most if not all dealers have curtisey car for there customers. they do not.

i can not afford to rent a car. this should be a great canidate for the 'lemon law'