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Rockland Toyota

Nyack, NY

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DEO of GARNERVILLE, NY October 14, 2009

Took my vehicles several times to service, the kept it for almost a week each time drove it back and fort to Middletwon, gave me no rental until the last time I refused to accept their crap. And did not document properly my complaint, waited until the warranty expired (engine lights keep going on and off periodically) fixed one catalic converter during warranty, lights came on again and did not document this or erased from the system when I finally confronted them they refused to fix a preexisting condition (Chris the customer care rep refused to fix problem, hemant asked me to wait until he went back to India, he is trying to see what he can do. I have a business and this is absurd I went to Toyota seven times in nine months with two Toyota and in two cases had to diagnose the bearing problem myself they failed to detect this.

mike of congers, NY August 12, 2009

i also bought a toyota tundra from rockland toyota and recieved a ticket for no inspection in the city the truck was only 6 months old! i never complained and got over the minor glitch. however i went back to buy a seinna for my wife 3 weeks ago and settled on a price the next day i sent my wife down to close the deal and some manager told her no no mam we cant give it to you for that price and raised it an additional 750.00 and told her there were no deals from toyota when the clunker deal was being used how low down can you get the clunker deal is a government program not a toyota program!!

heres my deal i work very hard for my money and am glad the government is helping to get rid of old cars and give a nice price for them but when people take advantage of you riding the back of tax paying people i dont belive they should be allowed to partake in the program shame on rockland toyota very unprofessional and greedy to boot ill never do buisness with them again.

Arnold of Suffern, NY April 23, 2009

I must be fair, Rockland Toyota fixed the issues regarding there maintenance repair of my 1992 Toyota All Trac Turbo Celica. They fixed the clutch properly. And , after driving the car to Virginia from Rockland, I have to say that given the chance Rockland Toyota strives to alleviate the problems of a past repair, that means they are pros.

Arnold of Suffern, NY January 15, 2009

Arnold of Suffern NY (01/15/09)
Had new clutch,struts,timing belt installed on 1992 Toyota All Trac Celica. Clutch engages completely wrong, not smooth, car shakes violently as well at 40 mph. Dealer wont fix either issue after spending over 10,000 for maintenance. Car was never in accident and original owner with only 75,000 miles on it. Was in perfect driving condition prior to delivery for above service. figured since car was 16 yrs old to have work done. It is my baby, oil changed ever 2,000 miles, I am 83 yrs old, the car is not driveable now, they ruined my car. This car is extremely rare,and they ruined it, but I believe it is fixable. rockland toyota doesn't have intelligence to work on this car it seems.

car shakes violently at 40 mph and clutch engages wrong, catching completely wrong, I asked them to show me any other car that clutch engages that way, and they could not. They changed the clutch and did it wrong.

Amanda of New York, NY September 13, 2008

Amanda of New York NY (09/13/08)
purchased scion xa 2005 basic- no add ons. car came in with floor mats, did not even notice... they were just floor mats afterall. I was then notified that i was mistakenly given floor mats and that if i did not return them that the price would be added on to my car payment. Had to drive all the way back from manhattan to return floormats.

Then I was contacted by my insurance company that they never revieved a fax of my window sticker from Rockland Toyota. Long story short... after several frustrating visits to the dealer about a simple fax of a window sticker (that I did not possess to fax myself) I was told to calm down and that it wasnt really their responsibility to deal with my insurance... only a courtosey. had i known that in the beggining i would have kept the sticker and faxed the info myself. Summary- extremely unprofessional dealer!

Matthew of New Windsor, NY September 13, 2008

Matthew of New Windsor NY (09/13/08)
I had a very unprofessional and treacherous experience at Rockland Toyota. I was deceived with the vehicle I purchased. I was told by the salesperson the 2007 Toyota Tundra I purchased had a TRD package. There is a sticker on both sides of the vehicle stating TRD off road which to me would also indicate the truck was equipped with it. I later come to find out, about 4 days after the purchase, that the truck was not equipped with the TRD package.

Prior to my finding out about that, I received a call from the dealership, about 3 days after purchasing, saying they gave me illegal plates. The vehicle is classified as commercial and I only received standard, non-commercial plates. I drove on parkways such as the Taconic and Palisades where a commercial vehicle is prohibited and unsafe.

Furthermore, the inspection sticker expires January 2009 when I paid 37 for an inspection which should expire September 2009 that I did not receive. Elsewhere inspections are 21. They also did not provide me with an owner's manual.

After finding out I was deceived I called the dealership numerous times and basically got nowhere. I called Toyota Headquarters and got no where also. The owner called me on 9/11 and told me the stickers on the sides are designs. That's FRAUD to me not design! He refuses to take the vehicle back. He refuses to put the TRD package in the vehicle I purchased because it costs too much. He offered running boards or fog lights to alleviate the situation. As I was purchasing the vehicle the salesperson said I was complaining like a little bitch. I have exhausted all my options with the dealership and will be taking legal action.

Roman of North Salem, NY April 2, 2007

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