Riverhead Auto Mall

I went to Riverhead Auto Mall to purchase a used car. I spoke to James **, the salesman. He was very helpful, he showed us a 2005 Grand Cherokee. It was a good deal. I got the car the next day and I had a problem with the car. The mode selector switch isn't working, so I went there and spoke to someone named Tom about the problem. He told me that there is nothing he can do because it's not covered under the lemon law. So I called the attorney general and they told me he has to fix it because I still have the 30-day warranty. So I went back and spoke with Tom. He still told me no. Then I told him that I have a one year extended warranty, then he said okay. While I was leaving, I spoke to someone who works there. They told me that the warranty covers it. So it looks like I may have to put a claim in with the attorney general and the consumer affairs. My advice to everyone out there, don't ever go there. This guy Tom is useless.

My husband got a job there. The manager SpongeBob fired him because he knew more than him and was a better worker. They fired him because of discrimination and jealousy. I know I have to find a lawyer. If there are any lawyers who read this, please email me.

My husband and I purchased two cars from Riverhead Automall. We thought the amount was higher so when we got home we went over everything. We were both charged a fee of $1290. I was also charged a fee of $1700. A few days later my husband made an appointment to see Christine who did the financing. She told us that the amount was what we would pay once we are finished with the loan.

A few days later we got our loan books and that was not the case. After trying to get some answers for four months, we made an appointment to see Christine again. Of course when we got there she had left for the day. So we spoke to Gene and he told us that the fee for $1290 was a prep and transportation fee (never heard of this). The $1700 was an extra fee for the extended warranty which I already paid $2000 for. I called the Quality Guard Co. and they said I paid $2000 for the warranty. They have ripped my husband and me off for $4280. This is a sin and I need help to stop them from doing this.

I'm dealing with salesperson, Nick, who initially was very nice and accommodating. We decided to leave deposit for new 2011 Elantra. I had emergency surgery, so I told Nick that I would pick up the car in several weeks since I was unable to drive after surgery. Nick said that was fine and car would be there for me.

So after two weeks time, I called Nick (like I said I would) and left several messages for him without any return phone calls. I was very upset that nobody called me back since this is one the largest dealerships in LI. It is very difficult to reach this salesperson, which seems very strange when you are trying to purchase a big ticket item (go figure). Finally reached Nick, and all he gave me were excuses. Then I get a call from his manager, Vito a few days later asking me when I would pickup up the car. I said "didn't you speak to your salesperson, Nick," and Vito said "I know nothing about this, and was extremely rude!" I actually told Nick I was picking up the car on Monday.

I find it very disturbing that you don't communicate with your own salespeople. Of course, this is very upsetting as a customer, and having these issues before purchasing the car made me apprehensive about working with this dealership, so Vito refunded my deposit before I had even asked for it back. Another rude and cowardly act! I would never recommend this dealership to anyone! Not sure how they stay in business. Oh well, best of luck to you!

I've had a very difficult time looking for my first owned car. I'm sort of picky because I want something that would last me a while. I was preferably looking for something with decent mileage, dark exterior and black interior. I pull into the lot and see a great condition '06 Nissan Sentra black/black with only 50k miles and only $7,795.

We talk to the sales man (frank) and we were told there were 2 prior down payments on the car, one could not get the financing for the car and the other had been waiting several days for a cosigner. We offered to buy it that day in cash. The owner of the dealership said, he talked to those 2 people and they said it was fine and that the car was ours. We said, we'd be back in 1 hour to finalize the deal. On our way back my stepfather gets in a major car accident on the way to the dealership.

We run into the dealership and explain as we leave a $500 deposit, he says the car is definitely ours and rush to the hospital. He emails me later that night with the final numbers of the total cost of the car, I set up my insurance and fax him the insurance card and he responds saying the car would be entirely ready for me to pick up at 11:30AM the next day. Needless to say I get out of college at 10 am and my mother was going to get the bank check around the same time when we get a phone call. The person waiting for a cosigner came in and bought the car around 9:30 AM. We were lied to and toyed around with. Now my family is left with only one car between myself, my stepfather and my mother because they gave us a false promise of a car.

I paid $32,000.00 for a Hyundai Santa Fe. I thought I was paying $25,000. I put down $7,000 thinking I was financing $18,000. When I got my payment book from Chase, I thought there was a mistake. The payments were for a $25,000 loan. I called immediately, and was told that amount was correct. I went to the Auto Mall and spoke to the manager of finance and was told the papers signed by me had the correct amount. I was duped by the salesman, who told me to sign all the papers and he would go ahead of the line and get the signatures I needed because I had to get home to my husband who was terminally ill with cancer.

I had a friend come in to stay with my husband so I could go get a car for us. The vehicle we had was a leased truck which was very difficult for my husband to get into. The salesman at the Riverhead Auto Mall took advantage of me. There were other people ahead of me so the salesman had me sign the finance papers. They were blank, I trusted him to get the paperwork in order, instead of helping me, he fooled me. I cry every time I have to pay the car payment. It is a reminder of my husband's illness and how I was taken advantage of by the Riverhead Auto Mall. This happened on 1/19/08.

I went back to the dealer twice, each time they reminded me that I signed the paperwork. They also said that the salesman was no longer with them. I was so embarrassed that I made such a foolish mistake of signing a blank form, but I was sitting and waiting for such a long time. I just wanted to get home to my husband. It was a "sign and drive" deal. I was anxious to drive home in a vehicle my husband could get into. Now I am in a difficult financial situation since my husband died and I really can't afford this big car payment. If my husband were with me that day, none of this would have happened. It makes me sad because I let him and my self down by trusting a car salesman.

Just like the woman from Lake Ronkonkoma when i purchased a car from them they had told me in order to secure the loan from Chase that I had to have the Gold Warranty Package. Someone recently told me there was a class action suit against this and now seeing someone else with the exact same story I'm wondering is this true. At the time I was 20 years old are they praying on the young if so it must be stopped. The car ended up costing me $6,500 more then they told me.

I was charged 500.00 for a maintanance agreement I did not want or ask for. I called the very next day and was told in was part of the cost of the car. I asked many times if there were any additional fees. I was assure by the salesmen there were not any. This happened on 11/10/2009. I called before 24 hours to have it remove. I contact customer service and spoke with at least 6 people. I faxed forms for days only to be sent back to the dealer who would not help me.

We purchased a car yesterday. We asked for NO after market add ons or "sneaky numbers". We were getting financing through Chase. We went to pick up the car, sign the papers. They kept us waiting 2 hours...until after 5 pm. The finance manager said that these charges were required by Chase to finance the deal, but Chase says this is not true. $2000 for an extended warranty, $1250 for a guarantee on the warranty and $1250 for etching. She said Chase required this (they don't) and that we had to take them as part of the financing offer.

I called Chase and the warranty company first thing today...NONE of this is required. The dealership is not refunding, nor will they allow us to return the vehicle -- we haven't even had it for 24 hours. PLEASE HELP US!

$4500 in charges we do not need to finance this car...a 18 year old is the one that bought this car. We asked for NO add on's and they deceptively made if seem as if it was the ONLY way to get her a bit of financing (we paid overf half down.) Can you please help us with recourse on this and a refund? Chase & the auto warranty company will provide us letters saying that none of these items were required.

She lied through her teeth on this! And a poor 18 year old is going to be saddled with paying these unneeded items off for many years. We are crying. thank you.

I purchased a used 2004 Mercedes SL 500 from this dealer on May 7, 2008. At the time of purchae, the car had 30,000 miles. Upon delivery the covetible flap malfunctioned. I was given a "WE OWE" from Riverhead Auto Mall which meant that they would pay for the repair. I was instructed to take the car to Mercedes in Southampton for repair. I went there and the representative immediately called Riverhead Auto Mall. Smitty(the man at Mercedes) informed me that he was very good firnds with the owner of Riverhead Auto mall. They had a conversation on the phone and then Smitty looked at the car and said, "The flap has reset itself." This meant that there was no need for repair. I documented this and wrote a letter to Riverhead Auto Mall. I knew that I had 90 days to see if the problmem continued.

Sfter owning the car for 100 days,(10 days after the 90 day guarantee) I began to hear a noise in my trunk area. It sounded as if something came looose. It happened every time I stopped and applied my brakes. I ignored it for a few days and then one rainy afternoon, I pulled the car into a parking lot and opened the trunk to look. The trunk weas soaked with water. I called Riverhead Auto Mall from the parking lot and told them about the leak and the noise. They gave me an appointment to bring the car in on August 18,2008. At that time, the dealer unclogged drains in the rear ofth car and told me that they refused to fix the gas tank. I was told that my guarantee was up. I just can not believe that 12 days after a guarantee is up, a gas tank breaks.

I bought the car to Merceds and they had to repair it. Since the car had low mileage and this was not a typical problem they chrged mr1,779.12 instead of 2,500.00. I was very upset but fih=gured that now the car was fixed and I would hasve no more trouble. The other I opened my truck after it was in the rain and I discovered that the trunk was soaked with water. My gym clothes were saoked and the whle back of the car was soaked so much I needed a wet vac to extract the water. I called Riverhead Auto Mall again and told them that they needed to look at the car again. I tld them that the problem was still there. They gave me an appointment to come in on December 29,2008. IAfter looking at the car, I was told by Tony that the car needs to go to Mercedes becaue the trunk is leaking at the back corners. I insisted that the car was like this since I bought it from them but they would not repair it for me. I feel that I am being given the run around.

The problem with the water leaking was present at the time I bought the car. The reason I was not disocvered sooner is because I usually keep the car in the gargage. I feel that I spent a lot of money on this car and that any preexisting damages to the car should have been paid for by Riverhead Auto Mall. Now, I have the coice to drive the car as it or pay for another repair at Mercedes. This is very unfair, I have only had the car 6 months. I have already sent over 1,700 to fix a broken gas tank. I hope you can help. Riverhead Auto Mall was very unreceptive to helping . I have been a customer iwth them before and personally purchased 3 cars from them proior to this. I never expected this kind of treatment. It is such a shame.

I purchased a new Pathfinder in 2004 with an extended warranty because Riverhead Nissan's finance manager, John, advised that if I did purchase the 7 year extended warranty it was a "bumper to bumper" warranty and it would cover the $1,600 Pioneer stereo/dvd/navigation after market unit that was being installed by an outside vendor (which Riverhead Nissan chose). So, like a fool I believed what he said and purchased the extended warranty. In 4 years, the unit has already been repaird twice and replaced once. All of it had been covered by Nissan but recently when I brought the unit back, yet again, I was told the extended warranty would not cover it and Donna, in their service department, advised that it would cost approximately $300-$600 for the outside vendor to send out and repair.

After speaking with John and asking him why he would lie to me he said, "Sorry, if I mislead you but the unit is not covered by the warranty" --although the warranty does not say whether it is covered or not. I raised this with John and Donna and asked them why they took care of it for the first 4 years if it wasn't covered by a warranty and was told that the outside vendor who they contracted with when I purchased the vehicle gave them a 3 year warranty. Both John and Donna told me they would give me a discount on the repair of the stereo system and yet again I believed this. When I was notified today that the stereo came back from the vendor, I was told that the cost was $600.

Surprise, surprise - the exact amount (on the high end of course) as to what Donna "estimated" it would cost. Not, $450 or $575 or $351 but exactly the maximum amount of what I was willing to pay. What happened to the discount? Donna told me it would cost $300-$600 to repair PLUS they would give me a discount so how could it cost $600??? Donna claims they are giving me a discount and that Nissan isn't charging me at all and this is the direct cost from the outside vendor. Why should Nissan charge me? It's not Nissan's radio, it's not being installed by Nissan it's only being installed in their parking lot at their shop by the outside vendor. Why should Nissan be entitled to anything??

My point here, NEVER NEVER NEVER purchase an extended warranty. There is ALWAYS a hook!!! I own 4 cars and purchased the extended warranty on 2 of them and on those 2 cars neither of them have EVER had their extended warranty honored. They tell you what you want to hear "it's bumper to bumper" -- but it's really not. Keep that in mind when purchasing a vehicle and I certainly wouldn't recommend Riverhead Nissan for those on Long Island because I and a friend of mine, have never had a pleasant experience with anyone working at Riverhead Nissan and with so many dealerships around - why go somewhere when someone's telling you their experience hasn't been good????

I was looking at a used Dodge pick up truck at Riverhead Auto mall about 0ne month ago. I was interested in the vehicle and was told by Teameo that I had to leave a $100.00 for them to hold the truck, so I did. They told me that they could provide financing at a better rate than I allready had thru my bank so I filled out the paper work for the loan and waited to hear back from them.

I went to pick up the truck that Monday and to discuss the financial part. I had allready negociated the price of the truck at $12700.00 and a couple of things that needed to be fixed. When I went back to pick the vehicle up I had to talk with the finance guy named Rich. He told me the rate he got was at 10% and I had allready been preaproved at 6.8% I told Rich I would finance the vehicle thru my bank. When I went to sign the papers their was a $1300.00 prep fee.

I asked Rich what that was fore and he told me that's what they charge everyone. I told him I didn't want the truck and I wanted my deposit back. Rich told me it would take a week for my deposit to be returned. It's been over a month and I have not received my deposit and Rich nor Teameo will returm my phone calls.