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Riverhead Auto Mall

Riverhead

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Susan of Lake Ronkonkoma, NY September 15, 2009

We purchased a car yesterday. We asked for NO after market add ons or "sneaky numbers". We were getting financing through Chase. We went to pick up the car, sign the papers. They kept us waiting 2 hours...until after 5 pm. The finance manager said that these charges were required by Chase to finance the deal, but Chase says this is not true. 2000 for an extended warranty, 1250 for a guarantee on the warranty and 1250 for etching. She said Chase required this (they don't) and that we had to take them as part of the financing offer.

I called Chase and the warranty company first thing today...NONE of this is required. The dealership is not refunding, nor will they allow us to return the vehicle -- we haven't even had it for 24 hours. PLEASE HELP US!

4500 in charges we do not need to finance this car...a 18 year old is the one that bought this car. We asked for NO add on's and they deceptively made if seem as if it was the ONLY way to get her a bit of financing (we paid overf half down.) Can you please help us with recourse on this and a refund? Chase & the auto warranty company will provide us letters saying that none of these items were required.

She lied through her teeth on this! And a poor 18 year old is going to be saddled with paying these unneeded items off for many years. We are crying. thank you.

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