Plaza Auto Mall

I contacted Plaza Auto Mall in regards to purchasing a new car. I submitted a request online and was contacted by Kione, who then referred me to Keith ** a used sales rep. I spoke with Keith and explained my situation of being a full time student a single mother and working at the same time I needed something fast reliable and ASAP! He said they could help and to fax over my DL, paystubs and a credit app. I did and he said he would process the papers and call me back.

I called many times and got voice mail messages and finally got in contact with Keith who told me to come down. They got me approved for the car I want at a low monthly payment $195 a month. I was excited. I left upstate and called Kione to let them know I was on the way. Keith called back and was upstate that I was coming so I went 2 1/2hrs to BK on November 5, 2011.

I got there and Keith acts like he is beyond confusion not knowing what we previously discussed nothing. I get pawned off to Richard **, very nice guy. He walked me through everything and I explained to him about my current check amount and the depreciation of it after I start school for a few months. I got a 08 Hyundai Sonata after 11 hrs of sitting at the dealership. I was so angry due to Richard leaving and having to deal with rude Keith. I was told by Leo the Finance guy about my monthly note my welcome package and to sign the approved contracts.

A few weeks later, Plaza is calling to send more paperwork, I send it. Then Leo calls me weeks later to call Capital One Bank. I speak to Patricia who doesn't know how I got the car due to the deal still pending. I told her I was approved and she is saying otherwise. She states she is going to do her best to help. So I send new income and other info. I don't hear from her so I call a few days later. She states the dealer will contact me.

I call Leo many times and leave messages. No return call. In December, I got ready to fly overseas and he called the eve of leaving and left a message stating I had to get to BK to sign new papers. I call back no answer. So I leave a message telling him I will be overseas and can't come in. I asked him to contact a person that has my permission to take care of any of my paperwork with her number. I also called her and let her know that Leo would be calling and to call him as well.

She called a couple of times and never got a call back or a message. I called from England and never heard a word from Leo. I called a few more times when I got back and still no reply. On March 20, 2012, I went outside and there wasn't a car I called the police to find out the care was repo and I would have to pay $75 to get my personal belongings. I contacted Plaza no answer or replies. I called again and got through to Marcelo who sent me to Aladdin who was very rude and made it seem as though I was a liar. I spoke to Leo finally same thing. Aladdin then states I can't have the car my trade in or my down payment and that I owe them! I wait for their lawyers. Well I'm getting one too! I advise anyone to go to another dealer!

I went in there for a basic oil change with appointment and it took them over 3 plus hours to get my car done/service. I was never kept informed on the status of my car by their so called agents. I think one of their gimmicks is to make you wait and wait in their room so you either get frustrated or just blindly sign the documents. I wouldn't go back there again nor refer anyone to go there unless I really hate them. Since their service is so horrible, I can only wonder what is the experience in buying a new car with them. I am glad I didn't purchase my car from them. Instead, I went to another dealer out of my area.

I purchased a 2007 Chrysler Pacifica from Plaza Auto Mall around February 2010. The day after I drove my car home, I noticed the "check engine" light was on. I took the car back to Plaza Auto Mall Service Center. The serviceman told me the light was on because the car was on when someone pumped gas in the tank and reset the check engine light. The engine light was off. I drove the car the rest of the day. The next morning the check engine light came back on. I took the car back to Plaza Auto Mall. The service man again told me there was nothing wrong with the car and suggested I take the car to Chrysler for them to check the engine light.

I took my car to Brooklyn Auto a Chrysler dealership for service on the check engine light. The first time, Brooklyn Auto changed some sensors. However, the check engine light came back on. The second time, Brooklyn Auto replaced some parts; still the check engine light remains on. Lastly, Brooklyn Auto called Chrysler engineers and Chrysler suggested some improvements to the transmission; however, the check engine light remains on. According to Brooklyn Auto and Chrysler, they do not know why the check engine light remains on. This is frustrating because I need to get this car inspected and I cannot inspect my car because of the check engine light. I am getting tickets because I have no state inspection on my car. The computer will not pass my car with a check engine light on.

February 10, 2010 I bought a new car from Plaza Auto mall. Karl- financial guy said: "Congratulation, you bought a new car for $16,394. I signed a few papers and when I came home, I found that on the first paper, the price was $16,394 and on the next paper, the price was $22,170 after 10 % APR, I had to pay $29,935! The next morning I came back and Karl-financial guy said: "You signed it. Now you cannot change anything.It's a document." I've been walking back and forth to the office one month.

I've been waiting for hours and hours in the office for one person or another. Karl always hid from me in a different building. The manager Mikel, tall, bald guy with a look "I am so sick of you", told me that he couldn't help me because he was a sales manager but not a financial manager. Almost every day, I talked to him asking to review the paper and correct the mistakes they've made. And every time he said: " Please find some one who will explain to you that this is not a mistake, this is 10% APR you have to pay to a bank. " Now take a calculator and check it out.

Total $20,135, but not $22,177

Together with 10% APR, I have to pay $29,935. They added half of the price. It took me 1 month to cancel this "Road assistance" as soon as I didn't need it, I had AAA for $48 a year. Joanna, the secretary said: " Don't expect you will get all the money, may be only some part of it. May be in a few weeks." But I've never got the refund and I am still paying 10% APR. It took me 2 months to cancel extended warranty but I've paid 10% APR. They added $650 rebate twice! Then they added down payment $1330. It is plus to the total amount. Once, I cried in front of two managers: "Please take this paper and check it." Nobody moved. They didn't care! That proves that they shared the money: Troy-sales person, Karl-financial Guy, Mike-manager and the boss of this nice "family".

Toyota Yaris, 2 doors. Instead, the document says that I bought 4 doors Toyota Yaris which is more expensive. You are smart enough to understand what is going on in this dealership.

They buy a small car for $10,000, my guess, nobody knows the real price, then they sell it for the price of a big expensive car. A buyer has to pay to a bank till the rest of his life. And car dealership shares this extra money. They don't even have to pay income tax because these are hidden charges that nobody knows about and nobody can find it. Of course, the extended warranty is a total fake, so is "Road membership". Total amount that has been stolen from my pocket is $5,942.75 and I am paying 10% APR to a bank.

I went there for a car I saw on the internet. After searching for a half hour, they told me they would give me another car for the same price. I went there a couple of days later and financed the car. I was there for over four hours with my mom. She wasn't feeling good because she is a diabetic .The finance person did some fast talking and I didn't read everything. To make a long story short, I was told a different price from three different people than what I signed for. When I went back, they were nasty and said there wasn't anything they could do. I work hard and don't have a lot of money, but they didn't seem to care.

I purchased a hyundai veracruz from plaza in march 2008. The car I purchased never came with the owners manual. When I asked for one I was told that they would get one for me and mail it. It never came in the mail. Everytime I called in regards to it I would get the run around about it. I was always tolad to call back or transferred to someone else. I recently brought my car in to get serviced. I found the sales manager(dave) while i was there and asked about the ownerrs manual. I was told tat he would not give me one and that I had to pay for it. when I told him that I already paid for it when I purchased the car he then began to act very rude. ALL i WANT IS AN owners MANUAL TO A 2008 HYUNDAI VERACRUZ THAT i ALREADY PAID FOR BUT WAS REFUSED.

I purchased a used 2006 Honda Accord, from Plaza Auto Mall in Brooklyn, NY on July 17, 2008. To date (8/27/08) I have yet to recieve my registration.

I have spoken with DMV and my paper work has not been processed. I have spoken with a Manager (Ted) who hung up on me, as well as a customer service rep (Irene) who informed me my paper work has been lost and that I should call back at a later time. I was told to drive to Brooklyn and pick up another temporary registration until they are able to locate my paper work. I explained that I lived over an hours drive away and driving to Brooklyn is an inconvience, and I would appreciate if my registration was processed immediately.

Nasty words between Ted and I were exchanged and he hung up. Prior to the conversation ending, I explained to Ted that since purchasing the car I have had nothing but problems. I had to take the car to another dealership to have the sunroof repaired. Not to mention the car needed a new battery.

If my registration does not arrive by 8/31/08 I am not able to drive a car I am currently making car payments on as well as auto insurance. Taking over a month and half to process paper work on a car is bit long.

Sometime around the ending of February, beginning of March 2008 I took my 1997 Honda civic to Plaza Honda in Brooklyn New York to replace a cracked exhaust manifold that was covered under warranty. A month later I took my car into my regular mechanic a non-Honda dealership to address a strange smell coming through the vents in my car.

My mechanic inspected my car and notice that all the oil in the car had drained out due to a loose screw on side of the manifold. My manic tightened the screw and that same day I contacted Honda Chris Davidson and left a message. At the time, my mechanic appeared to have fix the problem, but it still persist. I last called Chris Davidson and left a message asking to bring my car in to be looked at. It has been months and I have not heard from Honda. I have owned this vehicle for many years and I never had any problems with the oil until I took it into the dealership to have the manifold fixed.

Now I am afraid to contact the dealership again out of fear they may try to blame me and charge unnecessary fees for a problem they caused. This dealership has taken lots of my money and left me with more problems than I went in with.

I leased an Acura MDX from Plaza Automall of Brooklyn on 4/29/08. I put down a deposit of $3500 which included taxes, down payment, motor vehicle fees including registration, fees, etc. Plaza issued me a NYS in transit registration which expired 30 days later on 5/29/08. As of today 6/6/08, I still do not have my PA registration and plate. Dwayne at Plaza will not commit to when the registration will arrive and refuses to assist in any way to get another temporary or provide a loaner vehicle until the registration arrives. He stated I should drive the car with the expired registration and if I get tickets for the expired registration, bring it in to them and they will pay them. He is impossible to talk to and any attempts to talk to the general manager, Dominique M, is futile since he does not answer the phone or return calls.

I have even requested Acura Corporate Cutomer Service get involved and their representative, Anthony D, is powerless to get Dwayne to issue another temporary or give me a vehicle. Dwayne will not confirm if and when the application has gone to PA DOT for the registration. I called PennDOT on 6/4/08 and gave them the VIN number and my name and they confirmed that there is no entry in the computer for me or my vehicle which leads me to believe they haven't even applied for the registration, a month after I picked up the car. I really have no recourse here. I would like to apply for the registration myself and not go through Plaza Automall but I am not the title holder and PennDOT will not honor a request from the lessee and not the title holder.

Today, Dwayne told Annthony from Acura Customer Service that he was not going to do anything for me and that Anthony should call back next week to see if the registration comes in, needless to say, I know it won't be there. This has been going on for the last 3 weekls and I am paying for a vehicle that I cannot legally drive. I don't understand why Acura Honda Financial, with whom I have the lease agreement with, can't give me a copy of the title, in their name, so I can have a title & tag company register the vehicle for me. I can then seek compaensation from Plaza in small claims court for the additional fees I have to pay out. At least I will have a registered vehicle.