Nissan Kia Of Middletown

My vehicle had a recall from Nissan. This individual is not letting people have rentals when you pay full coverage and wants to keep my vehicle over the week end. Now my vehicle is losing gas and it was a fuel problem recall. This person is not a people person at all. Very rude. Don't how he got this job. Lost a full tank of gas and had to go rent a vehicle at my expense when they have loaners in the shop. This is Nissan Kia of Middletown, Orange County, New York.

I bought a Mazda 3 2008 used off the lot. I had 60-day guarantee and extended guarantee. My 18-year-old daughter was driving and the power steering went out. It is an intermittent problem. I have also had to go pick her up because the car also intermittently doesn't start. I was told by service that if these problems aren't occurring when they look at it, they can't fix it and was advised to let my 18-year-old daughter drive it as much as possible until it breaks completely. They are going to look at it and charge me $100.00 deductible, but don't know if they can fix it.

There are TSB bulletins on both of these problems on the Mazda site stating these are both known problems with this vehicle, but Nissan can't fix it. I just feel like they got their money and couldn't care less now. I'm shocked especially knowing that they knew when I bought it that it was for my daughter because I wanted her in a safe car. The 60-day guarantee was no good because the miles were over the limit allowed. The extended guarantee has $100.00 deductible and I haven't even made the second car payment.

On March 11, 2010, I went to Middletown Nissan to purchase a new car. I left a check with the application for 100. They never contacted me so I called them on March 15 to see when I could pickup my new car. They said my loan application was turned down. Perhaps, I should look at another car or consider a used one but they would call back with my options. They are aware that my 39-month lease expires on March 16 but did nothing other than cash the 100 check the same day I gave it to them. This morning, I called to see what progress had been made and they told me that they did nothing. I asked for my money back and I was told that the owner was out of town and I would have to wait for him to return to sign the check.

Now the lease has expired. This is a large sum of money for me and no one at this business can help me in anyway to get a car or my money back to go somewhere else to find one. Poor customer relations from the beginning and every person I spoke with were rude and offered no help to return my money. As a result of their actions, I am out 100 and I cannot get anyone to return it or help me get a car. I live on Social Security and this is a lot of money especially when I'm trying to get another car. Nissan of Middletown has practiced very deceptive sales tactics and taken my money and produced nothing in return.

I brought my 2005 Kia Sedona to the dealership where I purchased it for repair on Sept. 15, 2009. I let the service advisor, Chris P,know when I brought my vehicle in that my coolant system needed repair. It was leaking coolant from the front and back of vehicle. I was told that I probably had more than one coolant line that needed to be replaced. They said they would take a look at it and call me back to let me know how much it would cost to repair.

When I picked up my vehicle, I was given a bill for $101.64($94+tax). I was shocked. I asked why I was being billed for anything at all, especially since I told them what the problem was and they only looked at it visually. They did not do any diagnostic testing. He said it didn't matter. They charge $94/hour for labor. He said it doesn't matter whether they spent ten minutes on the vehicle or a full hour, they charge a full hour.

I was very upset and protested this charge. He said the amount I paying now would be applied to the cost of the repair when I bring it back. I told him what if I find someone that can repair it for less and don't come back? It didn't matter I had to pay $101.64 for them to look at my vehicle visually for 10 minutes top. I was never advised that I would be charged a fee to diagnose the problem. I did not see any signs posted either. I tried going to the service manager, Scott P, the next day to see if I could get a refund. He told me that was their policy and they would not refund me the fee.

I feel this is an unfair practice they have. They should let the customer know before hand that they charge a fee, an hour of labor, to diagnose a problem. It felt like they were trying to force me to get my vehicle repaired by them, by telling me that the $101.64 would be applied to the $787.64 they were going to charge me to repair my vehicle. I made a mistake bringing it there.

I decided to go to a different repair shop this past Friday, Sept. 25th. I told the mechanic the problem I was experiencing with my vehicle. I would not get charged anything unless I get it repaired. I got an estimate from him for $420 to do the same repair that the dealership was going to do for $787.

I thought bringing my vehicle to the dealership would be the best thing to do since they know my vehicle best. Unfortunately, they do not treat their customers fairly. I would have lost even more money had I actually repaired my vehicle with them. Isn't it illegal for them to charge anything without warning the customers that they charge for the estimate?