Complain about a product or service

Nissan 112

Patchogue, NY

Kerry of Miller Place, NY October 17, 2009

We went to Nissan 112 in Patchogue, NY to inquire about ending our lease early and purchasing a different vehicle. We had an advertisement in hand from another dealership and asked if it would be honored. It clearly stated the program would " when we purchase your vehicle you may pay no early lease termination fees, no disposition fee and no excess wear and tear and over mileage. ...."we can exchange your vehicle for a brand new Nissan with no money out of pocket". We were told yes.

We moved forward with the purchase of a used vehicle and I asked what would happen to the lease vehicle at this point. I was told by the sales agent that it would most likely go to auction.

A few days later we returned to sign some papers and my husband asked the finance representative if we should expect any further bills from Nissan and he was told no, we should not get anything further from them. We purchased our new car and signed an odometer statement form and "grounded" our leased vehicle. We expected nothing further with that vehicle.

Approximately 2 weeks later we received a bill from Nissan Motor Corp. for approximately $1900 for excess wear and tear on the previously leased vehicle. We have attempted to resolve this with both Nissan 112 and Nissan Motor Corp. We continue to receive these advertisements from various dealerships, including one from Nissan 112 with the same sales ploys asking us to return our lease early to them and buy another vehicle with no charges for excess wear or money out of pocket.

Jennifer of East Patchogue, NY August 15, 2008

On July 28, 2008 Iwent to Nissan 112 to roller one lease to another. I had a 2005 Pathfinder lease that was ending on Feb 10, 2009.. I spoke with Dealer Jason we agreed with turing in one lease and starting another with the payment of $324.99.. That day I put down $2,500 thinking this was satisfing the lease loan.. I signed paper's for the new lease for a Nissan Altima 2008 same place I recieved Pathfinder from. During signing I paid $324.99 for first months lease. I also turned over my 2005 Pathfinder to Nissan that day.

I recieved a statement from finacing that the car was turned into the dealer. on 8/11/08 I recived a certified letter from Nissan Aceptance Corp stating I owed $3,700 for Pathfinder. I called Nissan acceptance corp and nissan 112. I spoke w/ manger nick at Nissan he was not very helpful.. He explained to me that I had to pay the remaing balance on the patfinder. I also let him know that I would not have purchased another lease not knowing I had to pay an extra $3,700.. I explained how I don't have the money and it is not my fault that your company made an error. He explained that my problem is not with Nissan but with the dealer Jason who was terimated.. I asked why he exlaimed because of bad performance..

In my lease agreement it does not state anywhere any money's owed or old leases.. on the side it says lease agrements or money owed N/A.. I have gone down physicaly to Nissan 112 two times and still am getting the run around regarding my situation. I have contaced the Attorney General and Consumer Reports.. I need some help.. Nissan offered me $1,500 on 08/15/08 I declined the offer.

Russell of Medford, NY December 18, 2006

I brought my nissan quest 04 into the service dept. for a oil change, to replace a plastic (front)cover under the car and a check up. they called me and notified me that I would need new brakes and that the gas tank is damage and it will have to be replaced.

little did they know that I have been using a Goodyear center to do my brakes and they were just changed 3 week pior. I took the car back to goodyear the next day and they checked the car and said that the brakes are Fine.

Nissan 112 stated that I ran over something which pushed up on the tank causing it to leak. it was going to cost $700 to fix it. I thought it was strange but possible so I told to wait until I got the money. After picking up the car, I could smell alot of gas inside of the car. There after I had to open all the windows before driving the car. I have never had this problem before going to the service appointment. I also could see gas leaking onto my driveway ( never before). it leaked so much that I had to park the car onto the lawn because it was melting the asphalt. I took the car to another repair center that I trust and they stated that the tank was damage while being lifted. he said the lift arm was probly not in the correct position and it crushed and ripped a hole. Nissan 112 denied it.

I also find somebodies elses car keys in my van. I called the service dept. to notify them and they said that someone will come to the house pick up the keys. It has been 3 weeks and they never came for the keys. I called twice.

Nizamettin of Kings Park, NY October 3, 2006

i was sop hing for buy car .finally i find the good deal.$33000. murano sl awdr so .they say OK get signature i say ok.finance manager tall me lease is good deal you save $5000 what you thing !i Say i am gana talk my wife maybe chance to buy OK he says no problem i went house come back with my wife 1 hour he said to late you can't !5 days i come to this place to chance to my lease car to buy they call 911 police come. take me out next day i come they tall me ok we will chance they dit!but more money...i pay i am from different country that way. car has dent an back no bady lessen.. OK this papal gana go have-en well see

Ron of Wading River, NY July 23, 2006

i went in to buy a suv i said i seen the stuff on the internet was told rudely to come back on wen the guy who handels that was not there we asked to see someone else was told not untill wen and was escorted out the door .

Peter of Holbrook, NY December 22, 2005

Simple, on Nov 21, 2005 I brought my vehicle to the above name dealership for the first time regarding a sticking gas pedal, noise in the front left wheel and some recalls. At this time I was further informed by the Dennis, the service consultant that I should have a 30,000 mile service performed to my vehicle because it was long over due. This would include plugs,oil filter, oil, vehicle chemicals, valve assembly,replace engine control module, remove ECM foam and performed a fuel injection combustion and throttle body service,air filters and oil teratment.

Later on that day I recived a call from the service consultant, who informed me that the noise in the left front wheel area was caused by a bad wheel hub. This that it would be reparied by replacing the spindle and hub assembly. The sticking gas pedal would be repaired by performing a throttle body servicing. And apparently the recalls would be performed. I was told by Dennis, the service conslt, that the cost of the for all the above mentioned repairs would be $1116.21 and that he would call me when the car would be done.

On Nov 22, 2005 late in the afternoon I went to get my vehicle. I paid the total costs and left the dealership. Approximately 15 -20 minutes later while driving to my place of employment, I noticed a signifgant smell of fuel, the service engine light was now illuminated and a noticable amount of fuel cosumption. I immediately called Dennis, the service conslt and informed him of these new problems that are now present. Due to the fact I was late to work to begin with I told him I would bring the vehicle back the following day.

Due to my work, I never came home the following day, however I did call Nissan and was told that due to the thanksgiving holiday, I would have to wait to the following Monday. I did bring my vehicle in and it spent the day there. Dennis, the service conslt, called me and I went back to the dealership. I was then told that the computer showed no signs of problems. A mechanic took me out in my vehicle and during the test drive I still was stating the car was burning alot of gas and that the service engine light was on. I was told that the light was not on and until it occurs again we won't know what is wrong. Again I left with my with these new problems and I was told by Dennis, the service conslt that if the light comes on again bring it back. Well the car was still burning fuel excessively and the light was now on again.

So I did not even call the dealership, I borught the vehcile to them for the thrid and final time, stating look at the service engine light now, it wa illuminated and again I told the sevice consult, Dennis that the car still is burning gas. This time the car was there for 4 days and I was informed by Dennis, that the computer diagnosed the problem of being the Mass Airflow Sensor. So I expected them to fix this problem....well they would at my cost of another $600.00. I reminded Dennis that I did not have any of these problem prior to the servicing that you conducted on the vehicle and that apparently this part inadvertantly was damaged during the servicing and that Nissan should take care of this.

Well after being informed that the car is old "2001" these things happen. I again reiterated to Dennis...I DID NOT HAVE ANY OF THESE PROBLEMS PRIOR TO YOUR SERVICING AND THAT I CALLED YOU ON THE SAME DAY, MINUTES AFTER I RECEIVED MY VEHICLE THAT THIS NEW PROBLEMS EXSIST. NOT TO MENTION THAT I DID NOT STATE ORIGINALLY THAT MY CAR WAS BURNING LARGE AMOUNTS OF GAS, SMELLING FUEL AND THAT THE SERVICE ENGINE LIGHT WAS ILLUMINATED. Well I was told by Dennis it was up to his Boss, Vince Scalfani the Service Manager. I discussed the whole scenario with him and he stated "that in no way ANY of the work on my car that was done would disturb or cause the mass airflow sensor to be touch, moved or repositioned while conducting the throttle body service, the replacement of the air filter, the replacement of the engine control module and performing a fuel injection combustion and throttle body service could effect this part and now cause these new problems.

Vince stated "NO" and went on to state that he was not going to obsolve the cost of this repair. I demanded my vehicle and waited patiently to talk with the General Manager, Bob Frazier. I did express my concerns to him and iformed him of my displeasure and hoped that he would do the right thing. Well after giving me his card telling men that I would hear from him...NOT.. twenty four hours went by no call.on Nov 2, 2005 I contacted Nissan, the survey depart...spoke to and informed them of the circumstances that ocurred at a Nissan dealership. I was then contacted by a Nissan regional representitive, Melody.. who stated to me that they are sorry but we have no control over the dealership and we will file a case number. This is Nissan telling me that they dont have any control but they will let this dealership sell thier product. Totally not acceptable but this is life.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top | California Auto Dealer Complaints