Legend Nissan

Bait and switch is the oldest trick in the book! I saw a used car advertised online for a reasonable price, fully loaded and with very low mileage. I called the dealer and inquire if the car is still for sale. I spoke with Samantha who confirmed it was there and then she immediately followed up by saying when I could come in to take a look at it. I agreed to come in the next day and I told her I would take the LIRR since I currently didn't have a car. The next day, I decided to confirm that someone would meet me at the nearest train stop and drive over to the dealer. Again, I spoke to Samantha who said the car was there waiting for me and that someone would meet me. Half an hour later, she called me back and told me that the car I was traveling 2 hours to see was being delivered to another buyer.

I was completely shocked since I made all these plans to come see the car and it was not even for sale. She then went into a sales pitch for another car that had less options, more mileage and a higher price. One week later and I still see that very same car listed online, luring in innocent buyers. This is a horrible and unethical dealership.

This afternoon, I went to Legend Nissan to return my vehicle at the end of my lease. I was told by corporate that I could drop off my car to any Nissan dealership without a problem. My parents and I waited a good 10 minutes before someone attempted to help us. When we told the salesperson we were returning our vehicle, he said we couldn't and we needed an appointment. I told him what corporate said only to have him walk away. Little did I know, he was going to get a higher manager, Nick W.

Mr. W approached and asked what the problem was. When we explained, he got nasty and walked away. Of course, we said to ourselves, "What a jerk." Here's where it gets interesting. Mr. W then turns around and says, "What did you just say? I'll embarrass you in front of your family. I'll embarrass you in front of your family, you don't know." He said this to my 60-year old father. I felt physically threatened and when I told Mr. W I would call corporate, he told me to "go ahead" and that he "didn't care." I have never in my life felt threatened by a car dealership. I am truly surprised this place is still in business.

I test drove a used car, a 2005 Kia Sorento here at Legend Nissan in Syosset, L.I., on the evening of Jan18. I told the salesman (Paul D.) that the front left brake had a warped rotor and brake pulsing, among other items that I found needed repair. Shortly thereafter, I made an appointment to see the car and check the repairs.

When we (my wife and I) went there on Jan.23, Vincent G. greeted us. I asked him if I could test drive the car to check the repair, he told me to "come back with the check for the balance, and you can drive it". He then told me to wait for the salesman, Paul D. After approximately 20 minutes, the salesman told us he wouldn't let me test drive the car, telling me to first bring the check for the balance. I then asked him if I could look at the car at least, because it was now daylight. He told me ok and to leave the keys on his desk when I was done.

I found the right front window switch inoperative from the driver's seat, the transmission fluid smelled of being severely burned, two dents in the rear door, (SUV) and extensive rust on the frame and undercarriage (so much rust that the frame on the right side rear rail was rotted through). Something I would never see at night. I immediately thought this was a "flood" car. There was also a clicking sound (relay or sensor) at idle in the engine compartment. I left the keys and a note indicating the above. My wish now is not to buy this car.

I called the salesman the next day, and told Vincent (who answered) I no longer wanted the car. He said he would put Paul on the phone. After a considerable hold time, the receptionist came on the phone. She said, after a long wait time, that Paul was with a customer, and would I leave a message. I did, asking for him to call me back. He never called back. When I called him numerous times, there was no answer, so I left messages. He called me when I was indisposed, and when I returned the call, he didn't answer (Cell phone or business phone). On 2/3/10, I called a manager named Nick and explained. He said he would talk to Paul. I am waiting for a call back as of now. I want to stress that there is no way I will buy a car from some company that seems to practice unscrupulous methods just to get a sale. The dealer refuses to give me back my $500 deposit. I am not buying this car, especially from them.

When asked for the copy of the paperwork found out the total was for 10,000.00 more then the car was. Been trying to get this matter straighten out since then and all I get is the run around. Monthly payment more then what was outlined at signing

The same situation that happened to Meri of Lynbrook, NY. The signature were forged and it has been months and they still have not paid us the balance. They do bad business and are completely dishonest people! Would definitely not recommend anybody to do business with them!

I purchased a used 2006 Nissan Altima in June 2009. I dealt with the finance manager Chris D.. He assured me I was getting a great deal. A month later, when my payments began I ended up paying twice as much than promised. I contacted the bank I financed through, and asked them to send me exactly why and what my payments should be.

I received the paperwork and I was appalled. As it turned out, not only was my signature forged, but the paper work the bank presented me was nothing that Chris showed me. I am still fighting and try to get an explanation. Chris is no longer employed at Legend Nissan, but yet I still have a huge bill lingering over my head.

I would never recommend this dealership to even my worst enemy. In the past 5 months I have gotten no resolution, no answers and just he runaround. I have called numerous times just to have my calls ignored. When I actually speak to someone, they tell me to come in and when I arrive they conveniently have "left for the day." Even the general manager, Bob K. has done nothing but lie to me.

The lack of customer service and support is disgusting. Having to dish out the money (I do not even have) sickens me. NEVER BUY A CAR HERE. I have spoken to a lawyer which resulted in bills. I have wasted man hours in research and trying to find resolve. I have done every thing I could just to get nothing in return. Besides the money, it is myself and a feeling of being a pawn. I entrusted myself in this dealership, only to be taken advantage of.

I hope that this complaint will prevent at least one person from buying anything there.

When I bought the 2009 Nissan Rouge on 8/10/2009,and when the time came to sign (Paper Work) and before they give me the (Bill of Sale) which I never get it till today as they promise me,at any rate they make me sign a blank form one of them was for extra warranty (48 Months/4 Years) and the other one was (Etch Discount) the first form was for the amount of $1,850.00 and the second one was for $1,275.00 total of $3,125.00 plus tax of $277.34.

I found out these extra charges when I received the (Chase Auto Loan) instead of $8,000.00 which I owed to become $11,402.34,soon I received the statement I went to their office and complain then they promise me that I will get full refund plus taxes, they did give me only on the warrenty $1,850.00 (Without the Tax) and untill today I never recived the (Etch) money $1,275.00,

please help me out to get this refund it's about (2) months and I did not get the refund. I know from the (Channel 5 News)that was a lot of customers was fool like me. Need my money back with the taxes which they charged me for.

I was fortunate to be able to take advantage of the government CARS program. But when I went in to pickup my new car, the deal had changed. Not much, but from where I come from, a deal is a deal. The issue is the scrap amount of my clunker. The program states that the buyer must be made aware of the scrap value and it's a part of the deal. Well I was given an original invoice with the scrap value at $300. When I went to pick up my car, it changed to $50. Not significant, but still a dirty deal.

I told the Finance Manager I didn't like the explanation that they are 'farming out the scrap business and all I get is $50'. The Owner then came over and said, "if I didn't like it, I can take a walk and leave the deal on the table". That is abuse and misrepresentation. He knows he has me over a barrel because I'm not going to lose the $4500 that the government is giving. No money out of his pocket at all. What the arrogant owner doesn't realize is that he's making a windfall as well and it doesn't cost him anything.

I feel that I was taken advantage of and probably wouldn't buy another car from that dealer again. I also left the financing up to them also. I even told them the name of my Credit Union and they said they would take care of everything to get me the best rate. NOT TRUE. They simply went with their bank and it cost me 2.5% [on $12200 price] more than I would have at the Credit Union. It cost me an extra $250 plus taxes for the car.

Terrible and awful experience purchasing a used car from this dealer. The worst service I have ever received. I knew something was going wrong when they told me the truck would be ready in an hour and it took 3 with my 8 months pregnant wife with me. The general manager acts like he's the "Don" of sleezy car dealers and the rookie that sold me my truck never should have gotten my business. This is the punishment I deserve for using a bunch of sketchy strangers by trying to help out a young guy. Prior to this review I left a message with the general manager "Nick" and never received a call back.

Dear Kevin:

I received your Thank You note today, and wanted to let you know that as a matter of fact I do have someone interested in leasing a new car. My Aunt is shopping around for a car and one of choices is the new Nissan Maxima or Altima. However, I would not recommend her to lease a car from Legend Nissan if it were the last car company on Long Island!

My Salesmen at the time prior to you was Chris Abbitiello. Im sure you will remember that apparently, Chris walked out of the showroom shortly after an argument and never returned. I was given this information by the receptionist when I came in to pick up my car. The reason I leased a second car from Legend Nissan was because Chris had noted that my excess mileage would be taken care of? since I was a repeat customer. I turned over my old car to pick up the new car and nothing at all was mentioned and of course I assumed everything was taken care of?.

Several months later, I was surprised to receive a bill for the excess mileage. I called numerous times, and never received any return phone calls. I sent a letter as well and finally received a phone call only to hear that it was not Legend Nissans problem! The fact that Chris had an argument and left the showroom (taking all his paperwork); I should not be held responsible for your salespersons deceitful actions!

I went through hell for months trying to straighten this out and it was sent in to collection now reflecting poorly on my good credit rating. I am absolutely furious!

Hi, i went to legend nissan the begining of september. I was looking at a car, and when i liked a car i told the salesman i liked it, and just wanted to see how much the insurance would be. He said thats fine, and told me I MUST leave a $500 deposit, and ill get it back if i didnt want the car. The next day i found the insurance was to much and i didnt want the car, so i went thier to get my check back. He told me its already deposited but it will be credited back into my account in 7 days. 7 days past, and i called him, no awnser, i left 2 voicemails he never called back. i spoke to the general manger and she said it takes 14 days not 7. So i waited and i still dont have a check. They dont awnser thier phone and keep ignoring my messages. Till this day 10/2/08 i dont have a check or credit on my account. Keep in mind my check cleared the day after i gave it to him, so they cant be waiting on it to clear.

they still have my $500 taking out of my savings account.

I have leased a new Nissan Altima 2.5S, 2007 from Legend Nissan on September 28, 2007. That is the time from when all my problems have started. The car should have been registered under my name and the first mistake that Legend Nissan made was that they registered it under my sons name. I found that out only when I received the registration from DMV.

I promptly called Legend and pointed out the mistake, instead of feeling sorry for their mistake they gave me a big run around. I personally went to Legend and met the Manager Mr Bob , he said that he had to look into the matter and would then let me know whats going on. I called him several times in the last week of October but to no avail.

Finally I was informed by the sales representative that the problem has been fixed and that I would receive the new registration in a couple of days. I did not receive the registration until the first week of November 2007 and hence I again called Legend Nissan. The sales representative later called and left a message with my son on 12th Nov 2007 that the registration had come in and I could come and pick it up. I am a physician, working in the hospital and am out of the house from 7 AM until night 10-11 PM, so I asked my wife to collect it for me. She could not go the very next day and went a day later on 14th Nov 2007.

The lady who looks after the DMV Registration at Legend Nissan could not find it and she went on the desk of the salesman who was attending another customer. On being asked about the registration he said since no one came on Tuesday he had already mailed it. My wife said Sir if you had mailed it you should have at least called and informed that you were mailing it and I would have saved a trip? His answer was You should have called it is your registration not mine I dont have so much time?. The registration did not reach us until December 23rd 2007. The mail took 40 days to reach us.

I had called Nissan head office earlier on Nov 20, 2007 and made a complaint against Legend Nissan but unfortunately no one has taken any action.

My wife recently had taken the car to Habberstad Nissan for servicing and to get the problem with the music system fixed. When the representative was writing up the problems in the car and wrote the License plate # that is the time when we realized that the License Plate # on the registration and the actual License plate # were different. They were off by 1 digit. (I have not mentioned the Lic Plate # for privacy reasons).

Immediately my wife went to DMV to get it straightened out. The supervisor at the DMV asked her to come back with the license plates so that they could take the incorrect ones and replace it with new ones but in the same tone she informed her that both the license plates were issued to Legend Nissan and that Legend Nissan have made a mistake by switching the license plates with another car and that if we could call them and ask them to fix it the problem would be solved.

My wife called Legend Nissan tried her best to get it resolved. She spent a lot of time and effort, left several messages for the lady who deals with the DMV and registration but no one called us back. As a matter of fact the person in service at Habberstad Nissan also tried calling the lady at Legend Nissan, left messages but she did not return his call. The name of the person who called from Habberstad Nissan is Guss.

After having wasted all of Wednesday March5,2008 trying to contact Legend Nissan my wife went back to DMV on Thursday. DMV staff after doing a thorough investigation found that Legend Nissan had made a lot of mistakes. The registration which was first under my sons name had been fixed to my name but my date of birth and my driver license # were wrong. The license plate # mentioned on the registration was correct but the license plates actually given to me with the car were incorrect so they sent my wife back and said that they could not do anything and that Legend Nissan needed to fix the mess.

My wife called Legend Nissan again. This time she spoke to the manager Mr Bob who was very arrogant and he said that I cannot do any thing until Monday 10th of March 2008, what if you have killed someone with these license plates?. She requested him to help her but he was very blunt and refused to accept their fault instead he said that he needed time to investigate. My wife had to travel out of town, she informed him of the same but he said if the cops stop you just take his name and tell them Bob is investigating.

She went to the 2nd Pct to find out what she could do since she was going to travel outside the town. The officer said that it was not right to drive a car with an incorrect License Plate #.

We had to unnecessarily spend money for her to fly and rent a car thereafter, moreover the inconvenience experienced was immense and not called for. It has been 15 days since the mistake was pointed out to Mr Bob of Legend Nissan. No action has been taken. I had leased the car to use it to travel to work, however since I was advised by the police not to drive a car with a wrong license plate, my car has since been parked and I have been forced to take a cab to work.

The paint is still a mess on the car please help. not Happy!!!!!

estimate for damage is $13,230

I spent time dealing with them ,agreed and did not get the car I wanted.

I put a deposit ($1000) on a car on Monday after testdriving it at LEGEND NISSAN. I told them I would be back the next day with the rest of the money, and they said it will go to the service center to get detailed. I arrived the next day with the car being late.... no problem, didnt mind that. Test drove it one last time before I signed the paperwork.

Somehow, the car now has a hole in the upolstry, the sunroof mysteriously vanished, and the molding on the dashboard was now coming off. I said I was not going to buy the car and wanted my deposit back, which I was told the previous day was completely refundable. In fact, they even have a sign when you walk in that says all deposits are refundable. I I was told that there is no way I am giving you your deposit back and you have been nothing but a problem ever since you walked in here. Interesting, that I was nothing but a problem when I was about to give them 18 grand for a car.

They now have my $1000 and its a real pain. I went back in the following day to get my deposit back, and I was not given it back.