Legacy Infiniti

Legacy Infiniti contacted me on Monday, 1/16/12 and asked me if I want to trade in my 2007 m35x. I said I'm coming in on Saturday to get an oil change. I came in and sat with a salesman. The price the salesman gave me for my car was an insult. After buying three cars from them, I would never buy another car from them. A manger didn't even have the decency to come talk to me.

I went in with my boyfriend to purchase his 2008 Infiniti FX35. We walked out and purchased a pre-owned 2010 Honda Civic Coupe and his FX35. We have had nothing but problems with them and it is just two months since the purchase. They bought my old car from me and never sent in the payment to settle my old loan. I never received the letter stating that my account was closed on my old car. I called the company and they told me that they never got a check.

Here we are, two months later, and my credit is affected because of their lack of a proper finance department. You can never get the owner, John, on the phone or anyone to help you. They are so quick to sell you a car and they don't want to help you after the car is out the door. The second experience is on the FX. We put money down on the car but their records indicated that we put more money down than we did. I am an honest person and caught the error so I told them right away. The finance man said, "Oh, don't worry. We will fix it in our computers."

Two months later, they are now calling to look for the money, telling us that we owe them more. When I was the one who caught it, they told them that they will fix it on their end. Well, it was never done. They also sold the car to us with only one key fob. They told us that they will get the other one in a few days and will call us if it is already there. Well, guess what? We are still waiting for it. Think twice before you go to this dealer.

I purchased a 2006 Infiniti M45 with 76,000 miles in September 2010 from Legacy Infiniti. I was skeptical about purchasing the vehicle with such high mileage, being a former employee in the Sales Department; I had faith in the dealership with their 10-year/100,000 warranty. Throughout the sales process, the sales staff and the Finance Department reassured me that the warranty would be effective. The Finance manager rushed me through the signing of the contracts where I later found out that he had charged me $1,900 for a remote start unit that couldn't have been more than $300.

Set aside the fact that the remote start does not work. I brought the car to the service department because the engine was overheating, the service department would not give me a loaner car claiming they had none. The next day, I got a call from the service writer Dennis **, who says that the water pump had to be replaced and the power steering needed repair, to top of it he tells me that I have no warranty on the car and that the repairs would cost $900 paid out of pocket.

I am infuriated on how unprofessional this dealership conducts business. As a former employee, I know first hand on how this company cheats and lies to its customers. I could not believe that they would do this to me. The car has been at the dealership for a week now and nothing is getting done and I still have no loaner car. I am looking for ways to press charges and settle this legally. I had received a call from the service manager and that he could offer me 20% off the final bill. I refused the offer because I feel the company is responsible for honoring the warranty they desperately advertise.

I was sold a car with two bald front tires and needed an alignment. The dealer said passed both their 173 point inspection and also NY State Inspection, which I know is a lie. Because after my personal mechanic looked at it, they said it would not pass inspection and the tires were clearly "un-drivable", putting my life in danger. I also couldn't test drive the car because the battery was dead. I was told (lied too again) that it was replaced when I went to purchase it and on June 6th (19 days after purchase) the battery is dead and needs to be replaced. I feel they are falsifying inspections and should be penalized to the fullest extent. New battery is $115. The dealership would not give me new tires; instead the salesmen drove to a friend of his at a Firestone who then gave me the tires. My inconvenience and trust cannot be paid back unfortunately.

I originally saw an ad on their website for a G37x sedan 2011 with a premium package for $309 and $1999 down payment. I spoke with Michael *** who assisted me with a trade in vehicle along with a down payment towards the lease. Ultimately, after the credit check and the high APR, I had to decline the offer. My wife and I received a call from Rigaud ***, the sales manager, who said he had a 2009 G37x sedan that had a payment of a little over $530 a month. Upon my arrival at the dealership, Rigaud stated that the cost of the vehicle was $593 a month. I informed Rigaud this was not a little amount over and it was too much.

After negotiations, Rigaud reduced the price to $540 a month. I informed Rigaud that I need navigation and I noticed there were quite a few 2008 G35x models on their website for a less price. Rigaud said the bank would not approve me for a lesser amount and I can use my iPhone for navigation instead and there was no need it because I only wanted it. I asked Rigaud if all the used cars on the website was sold, he said yes and this was the only one available. I asked Rigaud for a breakdown of the pricing for the trade in, the APR, the cost of taxes, and all details. Rigaud did write down the basic charges and did not provide me with a full breakdown of the cost detailing where the money is being applied.

I told Rigaud I will be there on 5/19 to pick up the $4000 I used for a down payment. Rigaud was very rude with his tone and treated me like a child stating comments like "You won't understand the details", "This deal is perfect for you, you just need to sign the contract. Why do you need to see details? " "This is the only deal I have for you, everything else is out of stock" and "It's hard for you to understand because you don't know finance." Michael *** was far better to deal with and Rigaud *** was cold-hearted and should not be allowed to deal with people on any level because of his arrogant attitude towards people claiming that he is helping but refuses to give the customer information they are requesting.

I took my vehicle in to be serviced under warranty. As is their policy, my vehicle was inspected for any previous damages; after a careful inspection, there were no problems noted. Anyway, when I got the vehicle back, there was a scratch on the driver's door and scratches and a crack in the bumper. I brought it to the attention of the service manager, Tom **. He came out to inspect the vehicle, and upon inspection, he waved his hand in a dismissive manner. He then informed me that he would not fix the bumper but he would be willing to fix the door.

We informed him that this was unacceptable, since we dropped the vehicle off without these damages. He then told us, "There is touch-up paint on the bumper and this crack is from a plate screw." I inquired as to where the touch-up paint came from since this vehicle came in without any damages which were confirmed by the service inspector. He then raised his voice and insisted that he was not fixing any damages to the bumper and waved his hand as he began to walk away.

My fiancee stated that the service department was responsible for fixing the bumper along with the door. Mr. Tom then turned to my fiancee and proceeded to argue with him. I was appalled and embarrassed because this took place in the service department's parking lot in front of various customers who just stared. I asked Mr. Tom if he thought we were trying to get over by pointing out these issues, at which time, he looked at me and smirked and then continued to argue with my fiancee. I stepped between him and my fiancee trying to be the voice of reason.

I asked Mr. Tom why he was talking to us in such a manner when we have been nothing but respectful to him. He then dismissed what I said and stated that he is not fixing anything but the door. I asked Mr. Tom if he was sure that the crack was from a plate screw and asked him to please follow me to the back of my vehicle. With an elevated voice and an annoyed tone, he responded, "I am sure that is from a plate screw."

I further questioned him as to his accuracy, asking that if it is from a plate screw, would there not be a second screw indentation since plates are screwed on with two screws. While rubbing my hand over the bumper to note that there was no indication that this was caused by a plate screw, he then stated that "It looks like it is from a plate screw." At this time I responded, "Therefore, you are not sure that this is from a plate screw?"

We explained to him that it looks as if my vehicle was backed into something and there was a poor attempt to fix it with the same touch-up paint that he referred to. At that time, with a loud voice Mr. Tom replied, "I don't care what you say; I am not fixing the bumper." He then added, "I don't know anyone who checks their entire vehicle, especially that part of a bumper."

I informed him that we do since we take pride in everything we own, especially our vehicles. I then realized that we were not going to have anything resolved at this point and asked for the contact information for corporate headquarters. Mr. Tom then replied, "I don't care what you do." Then as I walked to the service department for a pen and paper, Mr. Tom walked behind me mumbling something under his breath, to which my fiancee responded by saying, "Excuse me." At that point, Mr. Tom continued walking. I asked my fiancee what was said, and he told me that he did not want to upset me anymore. I am under the impression that whatever was said was not pleasant.

"It is our stated policy to treat every visitor to our dealership as an honored guest in our home. Every day, every time, without fail, no exceptions."

Please note that I had an appointment to trade in my vehicle that day to upgrade to a 2010 model. What would have been a simple repair which might have cost Legacy Infiniti almost nothing caused them to suffer the loss of a potential $62,000.00 purchase.