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Kings Plaza Jeep

Brooklyn, NY

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Edward of Brooklyn, NY October 16, 2008

2 weeks now I have been dealing with them trying to buy a used car, they have been very helpful, especially the sales person who I will keen anonymous. But I left a deposit on the car, and also paid for a credit repair, well its been 4 days now and their gates and doors have been closed. No one is answering their phones, and my salesperson who gave me her cell number has not returned not one call or even a text to maybe explain whats going on with the car dealership and its a pretty big one. I am nervous, annoyed and in a very bad situation now. I am not sure what to do!

So this is step 1. And I am sure I am not the only one who is wondering what the hell is going on. It could be something minor, but someone should be answering the phones and telling their customers whats going on.

The damage is I trusted everything they asked me to do which has cost me now exactly 1040.00 dollars. And I am a person who just had an accident with the car I share with my elderly parents who cannot get around now and its a crucial situation since I live 45 minutes away from them...

Patrick of New York, NY October 14, 2008

On Oct 1-2008 I purchesd 2008 Jeep liberty.I turned in a 2006 lincolyn which I owed 4000.dollars on a lease and they put the 4000.dollars towards the price of jeep and they were to turn the Lincolyn over to Lincolyn Premere of Brooklyn and pay Ford credit 4000. dollars.AS of today oct 14 Ford credit has not recieved any payment.Also the Sales man Dannie toled me I was getting 6 percent interst then when I went home I read the papers I found out that Iwas paying 12and a half percent.After I signed the papers they told me i paid for serivec contract.I been calling the dealer for 2 days and all I get is a recording that they are currently closed.

I am very stressed out and dont know waht to do I also have a pacemaker an iam very nervouse

Kenneth of Brooklyn, NY January 19, 2008

I was interested in purchasing a 2008 black jeep liberty with manual transmission, sun roof, and leather interior. ( I was willing to compromise on the leather interior). This desire was made known to the sales consultant. In addition, he was made aware of my desire to purchase the vehicle at a low APR. He found a jeep that matched the criteria except for the leather interior and sun roof. in addition, the car had a 1000 option package I did not ask for. After the test drive, I wanted to talk about finances.

Mr P told me that it was not time to discuss this issus. I stressed to him that this issue was vitally important to the purchase of the car. His mind could not be changed. I left the conversation without knowledge of the price of the car or possible APR rates based on the information I gave him. I recieved a phone call a week later from one of the managers informing me I needed to come and pick up the car.

I informed them that we never spoke about the terms of purchase, that their sales consultant was not professional, and that I had lost the desire to deal with them. Today, after asking several managers to refund my refundable deposit, they decided they would discuss the terms of finance. Basically, I was interested in a car. Because of their unprofessional behavior, I no longer think my best interest is being served.

They charged my credit card 1000.00. They are very reluctant to refund this money. My mother and I now see them as unprofessional and are very reluctant to deal with them.

Debbie of Brooklyn, NY January 9, 2008

I purchase a 2007 Dodge Caliber on the 24th of May 2007 from Kings Plaza Jeep & Chrysler in Brooklyn New York. I was told that the service contract I was purchasing was to cover any malfunction with the vehicle. Meaning if anything mechanically went wrong with the vehicle I would have been able to take it in for servicing. I was told I would receive a coupon booklet within four to eight weeks from the date of purchase.

When I did not receive my booklet I called the dealership in August and they told me to call your 1 800 number. When I called and gave the person the contract number that was given to me I was told that they did not have a contract for me and advised me to go back to the dealership to see if they actually put the paperwork through. I did that and someone there gave me a copy of a contract.

I called Chrysler again and was told the same as before. They did not have a service contract for me. I return to the dealership in September and informed them that I wanted to cancel the contract since it was never put through. I was again told by one of the mangers that if I cancelled the contract my car would not be covered if anything went wrong with it mechanically. I sign a DCSC change request form to cancel the contract. I was told by the manager that I should wait four to eight weeks before I would see the amount deducted from my principal balance on my car loan statement.

While waiting the four to eight weeks for the amount to be refunded I received a maintenance care service package in the mail in October. Upon reviewing the package I realized that they were charging me 3,462.58 for oil changes. This contract does not cover anything else. They lied to me and on top of that they never mailed in the paper work for the refund.

During this whole process I had to pay for my oil changes out of my pocket. Beside the fact that I would have never purchased a service package for over 3,000 dollars for oil changes.

Sharon of East Stroudsburg, PA August 16, 2007

I trade in a 2003 Ford Windstar for a 2007 Town & Country van July 30th. Upon purchase, there were scratches on the hood, side and right front end hit. Written agreement was made to fix the damage. I was told by Sebastian to bring in the car on august 8th for repair, and it would be ready in at least 24 hours. On the 8th, wen i took my car in i did not see Sebastian. I dealt with Irina. She took the keys and told me I would be called when the car is ready.

Two days went by and I called, the only person I got was the receptionist who identified herself as the receptionist. I called the fourth day and I got the receptionist again, it was only after I made a few calls the fifth day that Irna told me the car will take a little while longer. She offered me rent a car but the distance from the Bronx to Brooklyn would not allome time enough to f=get there before 5 p.m. I would have to take two trains and a bus to reach them. So i rented a car for four days.

On Monday aug 13th I called and left a message for Irina and Sebastian, more than once for the day, neither of them call me back. Everytime i calld the receptionist gave the following run around. He is in a meeting, call back in 15 minutes, he step out, he is not in today etc. I am tired , frustrated, feel ripped off and stripped of any respect i had for thse people.

They acted unprofessional, lied and who knows what they have to hide why they won't give me my car. In the mean while my first payment of 644.00 is due to MCU on July 29th, and I still stuck in the Bronx without a car. By the way, I called the body shop that the receptionist told me that my car is and the person in charge told me he does not know about that car and he will call Chrysler to see what's going on.

Bernard of Brooklyn, NY March 4, 2004

I wanted to purchase a Jeep but the price was greater than what the Jeep was worth per the Municipal Credit Union. I contacted the salesperson Mr. C to advise them of my decision not to pursue the purchase of the vehicle. I was advised by Mr. C to come in with my receipt and my deposit would be refunded by check. When I got there, I was informed by another supervisor that there will be no refund of my deposit which was 500.00 because of the Buyer's Refusal to Purchase which is on the back of my receipt. This is based on an effective delivery date. No delivery date had not yet been established since the loan agreement had yet been approved.

I also noticed on the receipt that the Dealer may cancel the contract if vehicle has not been paid for in full and accepted by purchaser within 3 days of the delivery date specified on reverse side. Customer deposit will in this case be refunded in full. This would be within the parameters to qualify for a full unconditional refund of my deposit. I found the salesperson and supervisors to be insensitive, nonresponsive, arrogant and lacking in their customer service behavior. I would like to know how do I get my deposit back?

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